Whirlpool W10338660A - SP, W10338647A User Manual

TOP-LOADING

LAVEUSE À CHARGEMENT

WASHER

USE AND CARE GUIDE

Para una versión de estas instrucciones en español, visite www.whirlpool.com

Table of Contents

WASHER SAFETY .........................................................2

WHAT'S NEW UNDER THE LID? .................................3

CONTROL PANEL AND FEATURES ............................4

CYCLE GUIDE ...............................................................6

USING YOUR WASHER ................................................7

WASHER MAINTENANCE ..........................................10

TROUBLESHOOTING .................................................12

WARRANTY .................................................................16

ASSISTANCE OR SERVICE ........................Back Cover

PAR LE DESSUS

GUIDE D’UTILISATION ET

D’ENTRETIEN

Table des matières

SÉCURITÉ DE LA LAVEUSE ......................................17

QUOI DE NEUF SOUS LE COUVERCLE? .................18

TABLEAU DE COMMANDE ET

CARACTÉRISTIQUES .................................................19

GUIDE DE PROGRAMMES ........................................21

UTILISATION DE LA LAVEUSE ..................................23

ENTRETIEN DE LA LAVEUSE ....................................26

DÉPANNAGE ...............................................................28

GARANTIE ...................................................................34

ASSISTANCE OU SERVICE ............ Couverture arrière

W10338647A
W10338660A - SP

Designed to use only HE High Efciency
detergents.
Conçue pour l’utilisation d’un détergent haute
efcacité seulement.

WASHER SAFETY

2

WHAT’S NEW UNDER THE LID?

Cleaning with Less Energy

First stage

Your new Energy Star® qualied washer saves energy by
using lower water levels and reduced wash temperatures, as
compared to traditional top-load washers. During the rst stage
of the wash cycle, it is normal for some of the load to be above
the water line. The second stage adds the correct amount of
water based on the load size. This washer automatically adjusts
the water level to the load size - no water level selector is
needed.

Second stage

Choosing the

Right Detergent

Use only High Efciency detergents. The package will be
marked “HE” or “High Efciency.” This wash system, along
with less water will create too much sudsing with a regular
non-HE detergent. Using regular detergent will likely result in
longer cycle times and reduced rinsing performance. It may also
result in component failures and noticeable mold or mildew. HE
detergents are made to produce the right amount of suds for
the best performance. Follow the manufacturer’s instructions to
determine the amount of detergent to use.

Use only High Efciency (HE) detergent.

Concentrated Cleaning

Low-water cleaning means concentrated cleaning. The lower
water level combined with HE detergent during the rst stage
of the wash cycle delivers detergent directly to the soils.

When loading the washer with dirty laundry, ll it evenly
around the basket wall.

Automatic Load Size Sensing

Once you start the cycle, the lid will lock, and the washer will
begin the sensing process to determine the correct water level
for the load. This may take several minutes before water is
added. You will nd a step-by-step description in the “Cycle
Status Lights” section.

You will hear the motor turn the basket in short pulses to
thoroughly wet the load.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and
noises that are different from those of your previous washer. For
example, you may hear a clicking and hum at the beginning of
the cycle, as the lid lock goes through a self-test. There will be
different kinds of humming and whirring sounds as the agitator
moves the load. And sometimes, you may hear nothing at all, as
the washer determines the correct water level for your load or
allows time for clothes to soak.

3

CONTROL PANEL AND FEATURES

2

1

3

Not all features and options are available on all models.

1

TEMPERATURE CONTROL

Temperature Control senses and maintains uniform
water temperatures by regulating incoming hot and
cold water.

Select a wash temperature based on the type of fabric
and soils being washed. For best results and following
the garment label instructions, use the warmest wash
water safe for your fabric.

• Warm and hot water will be cooler than a traditional
top-load washer.

•Even in a cold and cool water wash, some warm water
may be added to the washer to maintain a minimum
temperature.

2

OPTIONS

The following options may be added to most cycles.

EXTRA RINSE

This option can be used to automatically add a second
rinse to most cycles.

FABRIC SOFTENER ADDED

This option must be selected to “Yes” if adding fabric
softener. It ensures that fabric softener is added at the
correct time in the rinse cycle for even distribution.

3

WASH CYCLE KNOB

Use the Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry load.
See “Cycle Guide” for detailed descriptions of cycles.

4

START/PAUSE/UNLOCK BUTTON

Press to start the selected cycle; press again to pause the
cycle and unlock the lid. If the washer has been paused the
“wash” status light will ash. To restart the selected cycle
press start again.

NOTE: If the washer is spinning, it may take several
minutes to unlock the lid. Press and hold for 3 seconds
to cancel a cycle.

Appearance may vary.

5

5

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights show the progress of a cycle.
At each stage of the process, you may notice sounds or
pauses that are different from traditional washers.

SENSING

When the START/Pause/Unlock button is pressed, the

washer will rst perform a self-test on the lid lock
mechanism. You will hear a click, the basket will make a
slight turn, and the lid will unlock briey before locking
again, this process may take 20 seconds to complete.

Once the lid has locked the second time, the washer will

use short, slow spins to estimate the load size. These
sensing spins may take 2 to 3 minutes before water is
added to the load and you may hear the hum of these
spins. If the sensing light is on, then washer is working
properly. You will hear the motor turn the basket in short
pulses to thoroughly wet the load. The washer will then
move the load briey, pause to allow water to soak in to
the load, and resume adding water. This process may
repeat until the correct amount of water has been added
for the load.

NOTE: Avoid opening lid during sensing phase. The

sensing process will start over when the washer is
restarted. The sensing light may also come on during the
Soak and Wash portions of the cycle. This is normal. To
restart the washer after the lid has been opened press
start.

4

4

WASH

SPIN

You will hear the motor and agitator moving the load.

During the rst stage of the sensing/wash cycle, water
will partially ll the washer and then begin to move the
load. It is normal to have the sensing light on during this
stage. You will hear the agitator rotate, followed by a
several second pause. This process will repeat for several
minutes, allowing the entire load to become saturated.
The lower water level combined with HE detergent at this
stage allows for concentrated cleaning. Concentrated
cleaning delivers the detergent directly to the soils. It is
normal for the load to be above the water line during this
stage. At the beginning of the second stage, the washer
will add water to the correct level based on the load size.
You will hear the agitator move quicker during this stage
of the wash cycle. The motor sounds may change at
different stages in the wash cycle.

RINSE

You will hear sounds similar to the wash cycle as the

washer rinses and moves the load. For cycles that use
a spray rinse you will hear water enter the washer as
the tub spins, allowing the rinse water to penetrate the
clothes. For cycles that use the extra rinse option, you
will hear sounds similar to the wash cycle as the washer
rinses and moves the load. Fabric softener will be added
if the Fabric Softener Added-Yes option was selected.

The washer spins the load at increasing speeds for

proper water removal, based on the selected cycle and
spin speed.

DONE

Once the cycle is complete, this light will come on.

Remove the load promptly for best results.

LID LOCKED

To allow for proper load sensing and

spinning, the lid will lock and the Lid
Locked light will turn on. This light
indicates that the lid is locked and
cannot be opened.

If you need to open the lid, press

START/Pause/Unlock. The lid will
unlock once the washer movement
has stopped. This may take several
minutes if the load was spinning at
high speed. Press START/Pause/Unlock
again to resume the cycle. Avoid
opening the lid during sensing. The
sensing process will start over when the
washer is restarted.

5

CYCLE GUIDE

For best fabric care, choose the cycle that best ts the load being washed.
Not all cycles and options are available on all models.

Items to wash:

Sturdy fabrics,
colorfast items,
towels, jeans

Sturdy fabrics,
colorfast items,
towels, jeans

Cottons, linens,
sheets, and mixed
garment loads

Lightweight
cotton fabrics

No-iron fabrics,
cottons, perm
press, linens,
synthetics

Lightly-soiled
no-iron fabrics
and synthetics

Machine-wash
silks, lingerie,
washable wools

Small loads,
cottons,
polyester, perm
press

Large items,
jackets, coats

Heavily soiled
fabrics

Swimsuits and
items requiring
rinsing without
detergent

Dripping wet or
hand-washed
items

Cycle:

Temperature*:

Spin

Speed:

Super

Wash

Normal

Heavy

Normal

Regular

Normal

Light

Casual

Regular

Casual

Light

Delicate Low

Quick
Wash

Bulky
Items

Soak

Rinse &

Spin

Drain &

Spin

Hot

Warm

Cool Lights

Cool Darks

Cold

Hot

Warm

Cool Lights

Cool Darks

Cold

Hot

Warm

Cool Lights

Cool Darks

Cold

Hot

Warm
Cool Lights
Cool Darks

Cold

Hot

Warm
Cool Lights
Cool Darks

Cold

Hot

Warm
Cool Lights
Cool Darks

Cold

Hot

Warm
Cool Lights
Cool Darks

Cold

Hot

Warm
Cool Lights
Cool Darks

Cold

Hot

Warm

Cool Lights

Cool Darks

Cold

Hot

Warm

Cool Lights

Cool Darks

Cold

Cold rinse only

High

High

High

High

Low

Low

High

High

No Spin

High

HighN/A

Cycle Details:

Provides maximum wash time and action for tough stains
and soils. Use this cycle for heavily soiled or sturdy items.
Water-level sensing process may take longer for some
items than for others because they will absorb more water
than other fabric types. Select Fabric Softener Added-Yes
if using fabric softener.

Use this cycle for heavily soiled or sturdy items.
Water-level sensing process may take longer for some
items than for others because they will absorb more water
than other fabric types. This cycle features a spray rinse.
Select Fabric Softener Added-Yes if using fabric softener.

Use this cycle for normally soiled cottons and mixed fabric
loads. This cycle features a spray rinse. Select Fabric
Softener Added-Yes if using fabric softener.

Use this cycle for lightly soiled mixed loads. This cycle
features a spray rinse. Select Fabric Softener Added-Yes if
using fabric softener.

Use this cycle to wash loads of no-iron fabrics such as
sport shirts, blouses, casual business clothes, permanent
press, and blends. Select Fabric Softener Added-Yes if
using fabric softener.

Use this cycle to wash lightly-soiled loads of no-iron fabrics
such as sport shirts, blouses, casual business clothes,
permanent press, and blends. Select Fabric Softener
Added-Yes if using fabric softener.

Use this cycle to wash lightly soiled garments indicating
“Machine Washable Silks” or “Gentle” cycle on the care
label. The washer will use intermittent agitation and
soaking. Place small items in mesh garment bags before
washing. Select Fabric Softener Added-Yes if using fabric
softener.

Use this cycle to wash small, lightly soiled loads of 2-3
items that are needed in a hurry. This cycle features a spray
rinse.

Use this cycle to wash large items such as jackets and
coats. The washer will ll with enough water to wet down
the load before the wash portion of the cycle begins, and
uses a higher water level than other cycles. Do not tightly
pack basket.

Use this cycle to soak small spots of set in stains on
fabrics. The washer will use intermittent agitation and
soaking. After time has expired, water will drain, but the
washer will not spin. To set a follow-up cycle, select Drain &
Spin, add additional detergent and select a cycle based on
fabric type.

Combines a rinse and high speed spin for loads requiring
an additional rinse cycle or to complete a load after power
interruption. Also use for loads that require rinsing only.

This cycle uses a spin to shorten drying times for heavy
fabrics or special-care items washed by hand. Use this
cycle to drain washer after cancelling a cycle or completing
a cycle after a power failure.

* All rinses are cold.

6

USING YOUR WASHER

1. Sort and prepare your laundry

• Emptypockets.Loosechange,buttons,oranysmallobject
can pass under the agitator and become trapped, causing
unexpected sounds.

• Sortitemsbyrecommendedcycle,watertemperature,
and colorfastness.

• Separateheavilysoileditemsfromlightlysoiled.

• Separatedelicateitemsfromsturdyfabrics.

• Donotdrygarmentsifstainsremainafterwashing,because

heat can set stains into fabric.

• Treatstainspromptly.

• Closezippers,fastenhooks,tiestringsandsashes,and

remove non-washable trim and ornaments.

• Mendripsandtearstoavoidfurtherdamagetoitems
during washing.

Helpful Tips:

• Whenwashingwater-prooforwater-resistantitems,load

evenly.

• Usemeshgarmentbagstohelpavoidtanglingwhenwashing

delicate or small items.

• Turnknitsinsideouttoavoidpilling.Separatelint-takersfrom

lint-givers. Synthetics, knits, and corduroy fabrics will pick up
lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to
avoid damage to your garments.

2. Add HE detergent

Add a measured amount of HE
detergent into the bottom of the
washer basket before adding clothes.
If using an Oxi or color-safe bleach
laundry boost product, add to the bottom of the washer basket,
as well.

IMPORTANT: Follow the manufacturer’s instructions to
determine the amount of detergent to use.

7

Liquid

Chlorine Bleach

3. Load laundry into washer

MAX FILL

5. Add fabric softener, if desired

Load garments in loose heaps evenly around basket wall.
For best results, do not pack the load tightly. Do not wrap large
items such as sheets around the agitator; load them in loose
piles around the sides of the basket. Try mixing different sized
items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer.
Items need to move freely for best cleaning and to reduce
wrinkling and tangling.

4. Add liquid chlorine bleach

to dispenser

Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.

Dilute liquid fabric softener by lling the dispenser with warm
water until liquid reaches the underside of the rim. See max ll
line arrows. Then select Fabric Softener Added-Yes option.

IMPORTANT: Fabric Softener Added option must be selected
to “Yes” to ensure proper distribution at correct time in cycle.

6. Select cycle

Turn cycle knob to choose your wash cycle. For more
information, see “Cycle Guide”.

Do not overll, dilute, or use more than 1 cup (250 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.

8

7. Select Temperature

8. Select options

Once you select a cycle, select the desired wash temperature
by turning the Temperature knob to the appropriate setting
based on your load. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.

Wash Temp

Hot

Some cold water is added to save
energy. This will be cooler than
your hot water heater setting.

Warm

Some cold water will be added, so
this will be cooler than what your
previous washer provided.

Cool Lights

Warm water is added to assist in
soil removal and to help dissolve
detergents.

Cool Darks

Warm water may be added to
assist in soil removal and to help
dissolve detergents.

Cold

This is the temperature from your
faucet. If your tap cold water is
very cold, warm water may be
added to assist in soil removal and
help dissolve detergent.

Suggested Fabrics

Whites and pastels
Durable garments

Heavy soils

Bright colors
Moderate to light soils

Colors that bleed
or fade

Light soils

Dark colors that bleed
or fade

Light soils

Dark colors that
bleed or fade

Light soils

Select the desired cycle options. If you are using fabric
softener, be sure to select Fabric Softener Added-Yes option.

9. Press START/Pause/Unlock

to begin wash cycle

Press the START/Pause/Unlock button to start the wash
cycle. Filling is delayed for several minutes while load
balance is sensed. When the cycle has nished, the DONE
indicator will light. Promptly remove garments after cycle
has completed to avoid odor, reduce wrinkling, and rusting
of metal hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to open the lid to add 1 or 2 missed garments:
Press START/Pause/Unlock; the lid will unlock once the

washer movement has stopped. This may take several
minutes if the load was spinning at high speed. Then close
lid and press START/Pause/Unlock again to restart the cycle.

If lid is left open for more than 10 minutes, the water will
pump out automatically.

Delay in water fill

Filling is delayed for 2 to 3 minutes to check for load
unbalance. You will hear the hum of the spin prior to lling.
This is normal operation.

9

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of
hose failure. Periodically inspect and replace inlet hoses if
bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement
on the label with a permanent marker.

CLEANING YOUR WASHER

Keep your washer as clean and fresh as your clothes. To keep
washer interior odor-free, follow this recommended monthly
cleaning procedure:

1. Make sure the washer is empty.

2. Using recommended AFFRESH® washer cleaner,

add one tablet to washer basket

OR

If using liquid chlorine bleach, add 1 cup (250 mL) to
liquid chlorine bleach dispenser.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or
not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer, to avoid ooding due

to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets; disconnect and drain water

inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on RINSE & SPIN cycle for about 30 seconds
to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

IMPORTANT: Do not add detergent. Do not use more than

recommended amount of bleach to avoid damaging product
over time.

3. Close washer lid.

4. Select BULKY ITEMS cycle and hot temperature.

5. Press START/Pause/Unlock.
NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/Pause/Unlock twice and run a
RINSE & SPIN cycle to ensure bleach has been rinsed from
washer. Press and hold the START/Pause/Unlock for
3 seconds to cancel the cycle.

Cleaning the liquid fabric softener dispenser

1. Remove dispenser by grasping top with both hands and

squeezing, while pushing upward with thumbs.

2. Rinse dispenser under warm water, then replace it.
NOTE: To avoid damage to the washer or clothing, do not

wash clothes with the liquid fabric softener dispenser removed.

Cleaning the bleach dispenser

Wipe the inside of the bleach dispenser with a clean, damp
cloth.

To clean exterior:

1. Use a soft, damp cloth or sponge to wipe up any spills.

2. Use all-purpose surface cleaner, if needed.
IMPORTANT: To avoid damaging the washer’s nish, do not

use abrasive products.

10

TRANSPORTING YOUR WASHER

REINSTALLING/USING WASHER AGAIN

1. Shut off both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3. Disconnect drain from drain system and drain any

remaining water into a pan or bucket. Disconnect drain
hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped until
washer is placed in new location.

To reinstall washer after non-use, vacation, winter storage,
or moving:

1. Refer to “Installation Instructions” to locate, level, and

connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

2. Plug in washer or reconnect power.

3. Run washer through Casual Cycles REGULAR to clean

washer and remove antifreeze, if used. Use half the
manufacturer’s recommended amount of detergent
for a medium-size load.

11