This Whirlpool Job Aid “24″ Front-Loading Automatic Washer” (Part No. 8178474), provides the
technician with information on the installation, operation, and service of the 24″ Front-Loading
Automatic Washer. It is to be used as a training Job Aid and Service Manual. For specific
information on the model being serviced, refer to the “Use and Care Guide,” or “Tech Sheet”
provided with the washer.
The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product when servicing the unit.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide detailed information that will enable the service technician to
properly diagnose malfunctions and repair the 24″ Front-Loading Automatic Washer.
The objectives of this Job Aid are to:
•Understand and follow proper safety precautions.
•Successfully troubleshoot and diagnose malfunctions.
•Successfully perform necessary repairs.
•Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made
on our products by anyone other than Authorized Service Technicians.
Your safety and the safety of others is very important.
We have provided many important safety messages in this Job Aid and on the appliance. Always
read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word
“DANGER” or “WARNING.” These words mean:
You can be killed or seriously injured if you don’t
DANGER
WARNING
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance
of injury, and tell you what can happen if the instructions are not followed.
immediately follow instructions.
You can be killed or seriously injured if you don’t
follow instructions.
1-1
MODEL & SERIAL NUMBER LABEL LOCATION
The Model/Serial Number label location is shown below.
Basket Volume ....................................................................................2.5 cu. ft. (65 liters)
Spin Speed.............................................................. 550 rpm, Slow; 1200 rpm, Extra High
1-3
WHIRLPOOL WASHER WARRANTY
ONE-YEAR FULL WARRANTY
For one year from the date of purchase, when this washer is operated and maintained according to instructions
attached to or furnished with the product, Whirlpool Corporation will pay for FSP replacement parts and repair
labor costs to correct defects in materials or workmanship. Service must be provided by a Whirlpool designated
service company.
SECOND YEAR LIMITED WARRANTY ON ALL ELECTRONIC CONTROL BOARDS
For the second year from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation will pay for FSP replacement parts
for all electronic control boards.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON DRIVE SYSTEM BELT & PULLEYS
In the second through fifth years from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation will pay for FSP replacement parts for the following, if defective in materials or workmanship: drive system belt and pulleys.
SECOND THROUGH TENTH YEAR LIMITED WARRANTY ON OUTER TUB
In the second through tenth years from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation will pay for FSP replacement parts for the outer tub should it crack or fail to contain water, if defective in materials or workmanship.
LIFETIME LIMITED WARRANTY ON STAINLESS STEEL WASH DRUM
For the lifetime of the washer, when this washer is operated and maintained according to instructions attached to
or furnished with the product, Whirlpool Corporation will pay for FSP replacement parts for the Stainless Steel
wash drum if defective in materials or workmanship.
Whirlpool Corporation will not pay for:
1. Service calls to correct the installation of your washer, to instruct you how to use your washer, or to replace
house fuses or correct house wiring or plumbing.
2. Repairs when your washer is used in other than normal, single-family household use.
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation,
installation not in accordance with local electrical and plumbing codes, or use of products not approved by
Whirlpool Corporation or Whirlpool Canada Inc.
4. Any labor costs during the limited warranty periods.
5. Replacement parts or repair labor costs for units operated outside the United States and Canada.
6. Pickup and delivery. This product is designed to be repaired in the home.
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
8. In Canada, travel or transportation expenses for customers who reside in remote areas.
WHIRLPOOL CORPORATION AND WHIRLPOOL CANADA INC. SHALL NOT
BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so
this exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also
have other rights which vary from state to state or province to province.
Outside the 50 United States and Canada, this warranty does not apply. Contact your authorized Whirlpool dealer to determine if another warranty applies.
If you need service, first see “Troubleshooting” in the “Use & Care Guide.” Additional help can be found by
checking “Assistance or Service,” or call our Customer Interaction Center at 1-800-253-1301 from anywhere in
the U.S.A. or write: Whirlpool Corporation, Customer Interaction Center, 553 Benson Road, Benton Harbor, Ml
49022-2692. In Canada, call Whirlpool Canada Inc. at 1-800-807-6777.
1-4
INSTALLATION INFORMATION
INSTALLATION REQUIREMENTS
TOOLS AND PARTS
Gather the required tools and parts before
starting installation. The parts supplied are in
the washer basket.
Tools Needed
Pliers that open to 1-9/16″ (3.95 cm)
Flashlight (optional)
Adjustable or open end wrench 9/16″ (14 mm)
Level
Wood block
Utility knife
Measuring tape
Torx 20 screwdriver
Phillips screwdriver
Parts Supplied
Alternate Parts
If You Have:You Will Need to Buy:
Laundry tub or
standpipe taller
than 35″ (89 cm)
1″ (2.5 cm) diameter
standpipe
Overhead sewer
Floor drainSiphon break, Part #285320;
Drain hose too
short
Sump pump system (if not
already available)
2″ (5 cm) diameter to 1″
(2.5 cm) diameter standpipe
adapter, Part #3363920
Standard 20 gal. (76 L) 35″
(89 cm) tall drain tub or utility
sink, sump pump and
connectors (available from
local plumbing suppliers)
additional drain hose, Part
#3357090 and connector kit,
Part #285442
Drain hose, Part #388423
and hose kit, Part #285442
ABC
E
A. U-shaped hose form
B. Water inlet hoses (2)
C. Inlet hose washer (2)
D. Inlet hose washer/screen (2)
E. Clear plastic plug
F. Black plastic plug (2)
Drain hose too longHose kit, Part #285442
D
F
Lint clogged drainDrain protector, Part #367031
Water faucets
beyond reach of fill
hoses
Installing new
water inlet hoses
2 longer water fill hoses:
6 ft (1.8 m) Part #76314
10 ft (3.0 m) Part #350008
British to universal hose
adapter, Part #3357451
2-1
(59.37 cm)
23-1/8"23-3/8"
(58.74 cm)
Front View
Side View
Closet Door With Vents
LOCATION REQUIREMENTS
Selecting the proper location for your washer
improves performance and minimizes noise
and possible washer “walk.”
The washer can be installed in a basement,
laundry room, closet, or recessed area (see
“Drain System”).
IMPORTANT: Do not install or store the washer
where it will be exposed to the weather.
Proper installation is your responsibility.
You Will Need
• A water heater set to deliver 120°F (49°C)
water to the washer.
• A grounded electrical outlet located within
5 ft (1.5 m) of where the power cord is
attached to the back of the washer (see
“Electrical Requirements”).
• Hot and cold water faucets located within
3-1/2 ft (1.1 m) of the hot and cold water fill
valves, and water pressure of 5-100 psi
(34.5-690 kPa).
• A level floor with a maximum slope of 3/4″
(1.9 cm) under entire washer. Installing the
washer on carpeting is not recommended.
• A sturdy floor to support the washer weight
(washer, water and load) of 260 lbs (118 kg).
• Do not store or operate your washer in
temperatures at or below 38°F (3.33°C).
Some water can remain in the washer and
can cause damage in low temperatures.
Recessed Area Or Closet Installation
The dimensions shown are for the recommended spacing allowed, except the closet
door ventilation openings. The dimensions
shown for the closet door ventilation openings
are the minimum required.
• Additional spacing should be considered for
ease of installation and servicing.
• Additional clearances may be required for
wall, door and floor moldings.
• Additional spacing of 1″ (2.5 cm) on all sides
of the washer is recommended to reduce
noise transfer.
• If a closet door is installed, the minimum air
openings in the top and bottom of the door
are required. Louvered doors with air openings in the top and bottom are acceptable.
• Companion appliance spacing should also
be considered.
2-2
ELECTRICAL REQUIREMENTS
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire, or electrical shock.
• A 120-volt, 60-Hz., AC-only, 15- or 20-amp,
fused electrical supply is required. A timedelay fuse or circuit breaker is recommended.
It is recommended that a separate circuit
serving only this appliance be provided.
• This washer is equipped with a power supply
cord having a 3 prong grounding plug.
• To minimize possible shock hazard, the cord
must be plugged into a mating, 3 prong,
grounding-type outlet, grounded in accordance with local codes and ordinances. If a
mating outlet is not available, it is the personal responsibility and obligation of the
customer to have the properly grounded
outlet installed by a qualified electrician.
• If codes permit and a separate ground wire
is used, it is recommended that a qualified
electrician determine that the ground path is
adequate.
GROUNDING INSTRUCTIONS
For a grounded, cord-connected
washer:
This washer must be grounded. In the
event of a malfunction or breakdown,
grounding will reduce the risk of electrical
shock by providing a path of least resistance for electric current. This washer is
equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed
and grounded in accordance with all local
codes and ordinances.
WARNING: Improper connection of the
equipment-grounding conductor can result
in a risk of electric shock. Check with a
qualified electrician or serviceman if you
are in doubt as to whether the appliance is
properly grounded.
Do not modify the plug provided with the
appliance – if it will not fit the outlet, have
a proper outlet installed by a qualified
electrician.
For a permanently connected washer:
This washer must be connected to a
grounded metal, permanent wiring system,
or an equipment grounding conductor
must be run with the circuit conductors
and connected to the equipment-grounding terminal or lead on the appliance.
• Do not ground to a gas pipe.
• Check with a qualified electrician if you are
not sure the washer is properly grounded.
• Do not have a fuse in the neutral or ground
circuit.
2-3
INSTALLATION INSTRUCTIONS
WARNING
Excessive Weight Hazard
Use two or more people to move and
install washer.
Failure to do so can result in back or
other injury.
• To prevent floor damage, set the washer
onto cardboard before moving across floor.
• Move the washer to within approximately 3 ft
(90 cm) of the final location.
REMOVE TRANSPORT SYSTEM
To install the machine, follow the steps below:
1.Move the machine to its installation posi-
tion and remove the outer wrapping and
the polystyrene base.
2.For transport reasons, the drum is locked
in position. Loosen the four locking bolts
and remove them along with the plastic
spacers.
3.Next, loosen the two locking screws “A”
and remove the two bars “B,” as illustrated
below. Keep the bolts, screws, spacers
and bars for future use.
A
B
A. Screw (2)
B. Transit Bar (2)
4.Plug the holes with the 4 clear plastic
plugs and 2 black plastic plugs, packed
inside the parts bag.
A
B
C
D
E
A. Splined spacer (4)
B. Spacer (4)
C. Washer (4)
D. Transit bolt (4)
E. Screw (2)
NOTE: If the plastic spacers cannot be removed from the machine, open the side panel
by loosening the screws indicated as “E”
above. Remove the spacers and replace the
panel.
NOTE: If the washer is to be transported at a
later date, call your local service center.
2-4
DRAIN SYSTEM
The washer can be installed using the standpipe
drain system (floor or wall), the laundry tub
drain system, or the floor drain system. Select
the drain hose installation method you need
(see “Tools and Parts”).
Standpipe Drain System
Wall Or Floor (Views A & B)
The standpipe drain requires a minimum diameter standpipe of 2″ (5 cm). The minimum
carry-away capacity can be no less than 4.2
gal. (15.9 L) per minute. A 2″ (5 cm) diameter
to 1″ (2.5 cm) diameter standpipe adapter kit is
available (see “Tools and Parts”).
The top of the standpipe must be at least 23.5″
(59.7 cm) high and no higher than 72″ (182.88 cm)
from the bottom of the washer.
23.5 - 35"
(59.7 - 88.9 cm)
Floor Drain System (View D)
The floor drain system requires a siphon break
that may be purchased separately (see “Tools
and Parts”).
The siphon break must be a minimum of 28″
(71 cm) from the bottom of the washer. Additional hoses might be needed.
The minimum carry-away capacity can be no
less than 4.2 gal. (15.9 L) per minute.
CONNECT DRAIN HOSE
Proper connection of the drain hose will protect
your floors from damage due to water leakage.
To prevent the drain hose from coming off or
leaking, it must be installed per the following
instructions.
A B
Laundry Tub Drain System (View C)
The laundry tub requires a minimum carryaway capacity of 4.2 gal. (15.9 L) per minute.
The top of the laundry tub must be at least 23.5″
(59.7 cm) above the floor and no higher than
72″ (182.88 cm) from the bottom of the washer.
IMPORTANT: To ensure proper installation,
this procedure must be followed exactly.
For standpipe or laundry tub drain systems:
1.Check the drain hose to see that it is the
proper length.
2.Install the U-shaped hose form to end of
the drain hose to create a hook-shaped
end; as shown.
AB
A. Snap either end of the U-shaped hose form to the
drain hose at the point where the corrugation begins.
B. Bend drain hose over the form and snap into place.
2-5
3.Place hooked end of drain hose into laundry tub or standpipe.
To prevent drain water from going back
into the washer:
•Do not straighten hooked end of drain
hose. Do not force excess drain hose
into standpipe. Hose should be secure,
but loose enough to provide a gap of
air.
NOTE: To prevent siphoning, do not seal
the drain hose to the standpipe.
•Do not lay excess drain hose in bottom
of laundry tub.
•For floor drain installation, see kit num-
ber required under “Tools and Parts.”
Clear The Water Lines
Run water through both faucets and inlet hoses,
into a bucket or laundry tub, to get rid of
particles in the water lines that might clog the
inlet filter washers. The water should be clean,
especially where the system is new or has
been left unused for a length of time.
Connect The Inlet Hoses To The Washer
1.Insert the filter washer (supplied) into the
coupling of the hose fitting elbow, before
connecting the water inlet hose to the
valve on the back of the washer.
2.Attach the hose with the red stripe to the
HOT (right) inlet valve on the washer.
Screw on coupling by hand until it is seated
on the washer. Make sure the hose connection is tight.
CONNECT THE INLET HOSES
There are two hoses provided with the machine. The hot water hose is indicated with a
red stripe running the length of the hose.
Insert new flat washers (supplied) into the
straight hose fitting of each inlet hose. Firmly
seat the washers in the couplings.
A B
A. Coupling
B. Washer
Connect The Inlet Hoses To The Water Faucets
Make sure the washer basket is empty.
1.Attach the hose with the red stripe to the
hot water faucet. Screw on coupling by
hand until seated on the washer.
2.Attach the other hose to the cold water
faucet. Screw on coupling by hand until
seated on the washer.
3.Using pliers, tighten the couplings with an
additional two-thirds turn.
NOTE: Do not overtighten. Damage to the
valves can result.
3.Attach the other hose to the COLD water
(left) inlet valve. Screw on coupling by
hand until it is seated on the washer. Make
sure the hose connection is tight.
NOTE: Do not overtighten. Damage to the
valves can result.
B
A
A. Cold water inlet valve
B. Hot water inlet valve
NOTE: Do not overtighten. Damage to the
valves can result.
2-6
Check For Leaks
Turn on the water faucets and check for leaks.
A small amount of water might enter the washer.
You will drain this later.
NOTE: Replace inlet hoses after 5 years of use
to reduce the risk of hose failure. Record hose
installation or replacement dates for future
reference. Periodically inspect and replace
hoses if bulges, kinks, cuts, wear, or leaks are
found.
SECURE DRAIN HOSE
1.Drape the power cord over the console.
LEVEL THE WASHER
Properly leveling your washer prevents excessive noise and vibration.
1.Move washer to final location.
2.Check that the washer is level. Check side
to side and back to front by lining up the
level, as shown in the following illustration.
2.Move the washer to its final location and
remove any cardboard used to move
washer.
3.Place the drain hose in the laundry tub or
standpipe as shown (see illustrations A
and B).
4.If the washer faucets and the drain
standpipe are recessed, place the hooked
end of the drain hose in the standpipe as
shown (see illustration C).
ABC
NOTE:
• Do not force excess drain hose back into the
rear of the washer.
• To prevent siphoning, do not seal the drain
hose into the standpipe.
3.If the washer is not level, prop up the front
of the washer with the wood block and
adjust the feet up or down as necessary. If
the washer is against a wall, move the
washer out slightly before tipping back.
Repeat this step until washer is level.
COMPLETE THE INSTALLATION
1.Check the electrical requirements. Be sure
that you have the correct electrical supply
and the recommended grounding method
(see “Electrical Requirements”).
2.Check to be sure all parts are now installed. If there is an extra part, go back
through the steps to see which step was
skipped.
3.Dispose of or recycle all packaging materials. Keep the shipping bolts, spacers,
and transport bars for use if the washer
should be transported.
4.Check to be sure the water faucets are on.
5.Check for leaks around faucets and inlet
hoses.
2-7
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire, or electrical shock.
6.Plug into a grounded 3 prong outlet.
7.Read “Washer Use.”
8.To test your washer, measure and add 1/2
the normal recommended amount of High
Efficiency (HE) detergent to the washer.
Close the door. Select any cycle, and then
press START. Allow it to complete one
whole cycle.
2-8
PRODUCT OPERATION
THEORY OF OPERATION
PRESSURE SWITCH
Various water levels will be used during different cycles. A single level pressure switch is
utilized to determine the low water level setting.
When the cycle requires the high or maximum
water setting, the electronic control will calculate additional water levels, according to the
type and quantity of load placed in the tub, and
the cycle selected. These fill levels are based
on time (see the following example).
LEVEL
(Liters)
HIGHEST (15)
HIGH (13)
BASE (7.5)
407080
Switch contacts P11 to P14 are used to determine the base water level. Should an overfill
condition occur, contacts P11 to P16 will be
made, shutting off the water supply, and signaling the electronic control to turn on the drain
pump.
P11 to P14 are also used to indicate to the
electronic control that water is in the tub, allowing the heating element to be energized.
P14
TIME (seconds)
HEATING ELEMENT AND
TEMPERATURE SENSOR
This washer utilizes a fused heating element to
heat the water during certain cycles. A temperature sensor measures the water temperature, and sends a resistance value to the electronic control.
In case of a failure in the heating element
circuit, the electronic control will default to a
maximum heating time of 30 minutes for each
heating phase. After that default time, the
washer will complete the program with the
colder water.
THE WATER INLET VALVES
There are two water inlet valves on the washer.
Depending on the cycle and water temperature, the electronic control will energize either
the hot or cold water valve solenoid, to produce
the selected water temperature.
THE DOOR LOCK SWITCH
The door lock switch consists of a heater and
bimetal. When a cycle starts, the heater is
energized, which causes the bimetal to warp,
and lock the door. Upon completion of the
cycle, the heater de-energizes. After the bimetal cools, (up to two minutes), the door can
be unlocked.
P12
P11
P16
Pressure Switch Contacts
BP1
HEATER
BP3BP2
3-1
DETERGENT DISPENSER
ASSEMBLY
The detergent dispenser is activated by two
wax motors. During the Wash cycle, wax motor
A is energized. This moves the diverter, inside
the dispenser assembly, to flush the detergent
cavity.
During the Rinse cycle, wax motor B is energized, to perform the same function for the
fabric softener.
Wax Motors
B
NOTE: There is no provision for, nor is it
recommended, that the customer use bleach
in this washer.
A
3-2
WASHER USE
WARNING
Fire Hazard
Never place items in the washer that
are dampened with gasoline or other
flammable fluids.
No washer can completely remove oil.
Do not dry anything that has ever had
any type of oil on it (including cooking
oils).
Doing so can result in death, explosion,
or fire.
STARTING THE WASHER
WARNING: To reduce the risk of fire, electric
shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS in the “Use
And Care Guide” before operating this appliance.
The following is a guide to using your washer.
Please refer to specific sections of the “Use
And Care Guide” for more detailed information.
Do not store laundry products on the top surface of this washer. Vibration is normal during
operation.
First Wash Cycle Without Laundry
Before washing clothes for the first time, select
the REGULAR/NORMAL cycle and run the
washer without clothes. Use 1/2 the normal
recommended amount of powdered or liquid
High Efficiency (HE) detergent. This initial cycle
serves to ensure the interior is clean before
washing clothes.
1. To load washer:
Open the washer door by pulling on the
handle. Sort laundry according to color and
type of fabric. Place a load of sorted clothes
in the washer. Do not overload washer.
Overloading can cause poor cleaning.
• The washer can be fully loaded, but not
tightly packed. Washer door should close
easily.
• Mix large and small items and avoid washing single items. Load evenly.
• Wash small items, such as infant socks,
in mesh garment bags. It is recommended
that more than one garment bag be used,
and that each garment bag be filled with
equal amounts of material.
• When unloading garments, occasionally
check under the rubber rim at the front of
the tub for small items.
2. Close the washer door by pushing it firmly
until the lock clicks. The washer door will
remain locked during the wash cycle.
3-3
3. Open the dispenser drawer and add laundry products to the detergent or fabric softener compartments. Close drawer slowly to
avoid spills (see “Using the Dispenser”).
IMPORTANT: To avoid damage to clothing, do not use liquid bleach or powdered
color-safe bleach in this washer. If you
need extra whitening, use a HE powder
detergent with bleach additive.
NOTE:
• For best performance, use High Efficiency
detergents. The package for this type of
detergent will be marked “HE” or “High
Efficiency.” The wash action along with
less water could create too much sudsing
with a regular detergent.
• Use only HE detergent made for front-
loading washers and follow label instructions. The amount of detergent varies
among the different brands, but for most
detergents, you need only one or two
tablespoons. Too much detergent could
leave a residue on your clothes and possibly damage the appliance.
• Do not add detergent to the Pre Wash
compartment unless you have selected
the Pre Wash option. If you have detergent in both the Pre Wash and Main
Wash compartments, and have not selected a Pre Wash option, the washer
could oversuds and spill onto the floor.
• If you select the Pre Wash option, use
powdered HE detergent in the Main Wash
compartment. If you use liquid detergent
in the Main Wash compartment, it will
dispense immediately.
• Excessive use of fabric softener can dam-
age garments.
• Close the detergent drawer securely.
IMPORTANT: To avoid water spillage, do
not open the detergent drawer while the
machine is operating.
4. Turn on the washer by selecting POWER.
5. Select one of the cycles by turning the cycle
selector. The preset settings provide the
recommended fabric care for the selected
cycle.
6. Select the desired options. Not all options
are available with all cycles.
7. To begin the wash cycle Select START.
When the wash cycle is complete, the DONE
status light glows, the door unlocks, and the
wash load can be removed from the washer.
To power down the washer manually after
the wash cycle is complete, press POWER
once.
USING THE DISPENSER
The washer has a dispenser drawer with three
separate compartments for your laundry products. Two are for detergent, and one is for liquid
fabric softener. Laundry products are diluted
and dispensed automatically at the proper time
during the wash cycle, making it unnecessary
for you to return to the washer during the cycle
to add them.
It is normal for small amounts of water to
remain in the dispensers when the wash cycle
is complete.
Do not add laundry additives directly into the
wash tub. Always use the proper dispensers
when adding laundry products.
Choosing The Right Detergent
For best washing performance, use a High
Efficiency (HE), or low-sudsing, detergent.
3-4
Loading...
+ 44 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.