Whirlpool GSS26C5XXW, GSF26C5EXW User Manual

TECHNICAL EDUCATION

JOB AID W10338921

R-110

2010 Whirlpool 26’

SXS Refrigerators

GSF26C5EXW GSF26C5EXY GSS26C5XXA GSS26C5XXB

GSS26C5XXW GSS26C5XXY GSF26C5EXS GSF26C5EXT

FORWARD

This Job Aid, Whirlpool Gold 26’ SXS 2010 Part Number W10330404 has been compiled to provide the recent information on design, features, operation, troubleshooting and repair procedures for 26’ SXS for 2010.

This Job Aid is not intended to replace or substitute for the Use and Care Guides or Tech Sheets associated with any of the models covered. Refer to the Technical Service sheet shipped with the refrigerator for detailed information for the unit you are servicing.

GOALS AND OBJECTIVES

The goal of this Job aid is to provide basic information that will enable the service technician to

properly diagnose malfunctions and repair 26” SXS refrigerators for 2010.

The objectives of this Job Aid are to:

• Understand and follow proper safety precautions.

• Successfully troubleshoot and diagnose malfunctions.

• Successfully perform necessary repairs.

• Successfully return the refrigerator to its proper operational status.

Specic components and procedures covered in this Job Aid are:

Grille Removal Leveling Door Alignment Door Removal Small 6 Cube Ice Maker Dispenser Thermistors Air and Water Filters Evaporator Fan Defrost Heater Defrost Bimetal Overload Protector Condenser Fan Motor Start Module Stealth Control

WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than authorized In-Home Service Professionals.

- ii -

TABLE OF CONTENTS

Page

GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Safety ................................................................ 1-1

Introduction Specifications and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

SxS Model Number Interpretation .......................................... 1-3

6th Sense Technology ................................................... 1-4

INSTALLATION REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1, 2-7

REFRIGERATOR COMPONENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Disassembling Refrigerator Compartment Components . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Disassembling Refrigerator Compartment Components –Water Filter Housing . . . . . . . 3-3

Refrigerator Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Accessing Water Reservoir . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

FREEZER COMPARTMENT AND ICE MAKER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Freezer Components .................................................... 4-1

Checking the Freezer Thermistor ........................................... 4-1

Accessing Freezer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3, 4-4

Evaporator Component Identification ........................................ 4-4

Removing Evaporator Fan Motor ........................................... 4-5

Checking evaporator Fan motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Checking Defrost Bimetal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Replacing the Defrost Heater .............................................. 4-8

Freezer Door Component Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Ice maker – Emitter /Receiver Boards ...................................... 4-10

Component Identification ................................................ 4-12

Accessing New In Door Ice Maker ......................................... 4-13

Ice Maker ............................................................ 4-15

Modular Ice Maker & Ice Level Detector Service Sheet. . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Disassembling the Ice Maker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Replacing Auger Motor and Related Components ............................. 4-19

Removing Auger Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Checking the Auger Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Removing Emitter and Receiver Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Water Tube Routing .................................................... 4-22

DISPENSER AND USER INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Stealth Control ......................................................... 5-1

Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Adjusting Temperature Set Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Adjusting Temperature Settings ............................................ 5-5

Freezer Temperature Setting .............................................. 5-5

Ice Dispenser .......................................................... 5-6

Max Ice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Dispenser Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

- iii -

TABLE OF CONTENTS (continued)

Door Open Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Dispenser Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Cooling Off Mode .......................................................5-11

Cooling On Mode .......................................................5-11

Water Filter Status Light ................................................. 5-12

Showroom Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Accessing User Interface and Dispenser Components . . . . . . . . . . . . . . . . . . . . . 5-14, 5-17

MACHINE COMPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Machine Compartment Components ........................................ 6-1

Starting Device Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Accessing Dual Water Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Condenser Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Drain Pan ............................................................. 6-6

Front Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Control and Power Supply Boards .......................................... 6-8

DIAGNOSTICS, WIRING DIAGRAMS AND TROUBLESHOOTING . . . . . . . . . . . . . . . . . 7-1

Voltage Test Points ...................................................... 7-3

Thermistor Resistance Table .............................................. 7-6

Service Sheet .......................................................7-7, 7-8

Product Specifications And Warranty Information Sources . . . . . . . . . . . . . . . . . . . . . . . 7-4

- iv -

GENERAL

You can be killed or seriously injured if you don't immediately

You

can be killed or seriously injured if you don't

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

follow instructions.

instructions.

DANGER

WARNING

IMPORTANT SAFETY INSTRUCTIONS

WARNING:

To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic precautions:

SAVE THESE INSTRUCTIONS

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Disconnect power before servicing. Replace all parts and panels before operating.

Remove doors from your old refrigerator.

Use nonflammable cleaner.

Keep flammable materials and vapors, such as gasoline,

away from refrigerator.

Use two or more people to move and install refrigerator.

Disconnect power before installing ice maker (on ice maker

kit ready models only). Use a sturdy glass when dispensing ice (on some models).

Safety

Observe all safety warnings and messages. The Use and Care manual and Installation instructions that come with the product as well as stickers and literature attached to the refrigerator contain safety symbols. These symbols contain messages telling you of potential hazards and explain how to reduce your chance of injury. The message will also tell you what can happen if the

instructions are not followed.

1-1

Introduction Specications and Overview

Dimensions Inches.

Capacity 26.360

Carton Depth 35

Carton Height 71 1/4

Carton Width 38

Cutout Depth (in) 29 13/16

Cutout Height (in) 69 5/16

Cutout Width (in) 36 1/16

Depth 36

Height 69 1/4

Width 35 7/16

Depth Closed Excluding Handles

33 1/2

Depth Closed Including Handles

Depth Excluding Doors 29 3/8

Depth With Door Open 90 Degree

50 7/8

Dimensions Inches.

Capacity 26.360

Carton Depth 35

Carton Height 71 1/4

Carton Width 38

Cutout Depth (in) 29 13/16

Cutout Height (in) 69 5/16

Cutout Width (in) 36 1/16

Depth 36

Height 69 1/4

Width 35 7/16

Depth Closed Excluding Handles

33 1/2

Depth Closed Including Handles

Depth Excluding Doors 29 3/8

Depth With Door Open 90 Degree

50 7/8

Gross Weight 298

Height To Top Of Cabinet 68 5/8

Height To Top Of Door Hinge

68 15/16

Height To Top of Door Trim 69 1/4

Width Doors Open 90 Degrees

37 3/4

Width of Cabinet Only 35 7/16

Width with Doors Closed 35 3/4

Dimensions Inches.

26’ Dimensions

Capacity 26.360 C.F.

Gross Weight 298 LBS.

1-2

1-3

Introduction Specications and Overview (continued)

6th Sense Technology

Sense software makes an estimation of the actual food temperature inside the refrigerator and freezer compartment and adjusts cooling to allow the food packages to return their initial temperature faster during pull

down, door openings, or heavy food load. 6 Sense algorithm runs in both freezer compartment and refrigerator compartment and each contains 3 routines: Trigger, Package Estimator, and Defrost Manager.

Trigger routine is executed every 2.5 seconds while Package Estimator and Defrost Manager are executed every 10 seconds. The trigger routine is divided into two subroutines: door monitoring and temperature monitoring. Trigger parameters and performance parameters reside in

the User Interface board, the actual 6

sense algorithm resides in Gemini Flash board.

Package Estimator routine computes an estimation of food in FC and RC according to Thermistor reading and door status. Package estimator is run when the User Interface sends the required parameters to Gemini flash and sets the 6th Sense Enable bit to true. If 6 needed, it will call for additional cooling by turning on compressor, damper and evaporator fan.

Sense is

Defrost manager is composed of two main states: Normal and 6th Sense.

When 6

Sense routine is active, defrost will be inhibited based on the control parameters set-

tings to allow food temperature recovery.

1-4

INSTALLATION REQUIREMENTS

Installation Instructions

This new SXS platform requires different installation steps and adjustments than current SXS refrigerators. Review the Use and Care manual and instruction sheets shipped with the product prior to installation. See the following examples:

Door Removal, Leveling and Alignment

hex

2-1

Installation Instructions (continued)

Installation - Example

hex

2-2

Installation Instructions (continued)

Installation - Example (continued)

2-3

Installation

Refrigerators are shipped with the handles packed in the refrigerator door.

1. Remove the handles from the door and

unwrap.

2. The instruction sheet and a Hex key tool are attached to the handle. Review the

instruction sheet.

3. Install the handle on the mounting studs with the hex screws facing to the center.

4. Hold the handle tight against the door as you tighten the screws. The handle will pull in tight against the door as the screw is tightened.

2-4

Installation Instructions (continued)

Remove 2 ¼” screws

Remove grille

Center Roller

Wiring Harnesses

Leveler Leg

Water Tubes

WARNING

Installation (continued)

Removing Grille

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

1. Disconnect power to the refrigerator.

The grille is held in place with 2 ¼” screws.

2. Remove screws

3. Open the doors 90 degrees perpendicular to the cabinet to remove the grille.

Components Located Behind Grille

2-5

WARNING

Installation Instructions (continued)

Removing Freezer Door

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

1. Unplug or disconnect the refrigerator from the power supply.

2. Remove the screws securing the wire harnesses to the cabinet.

3. Disconnect water tubes form the door side of the connector.

4. Unplug the three wire harnesses plugged into the terminal board.

5. Remove strain relief from the wire harness. This will allow the harness to pass through the hole in the hinge.

2-6

Installation Instructions (continued)

WARNING

Excessive Weight Hazard

Use two or more people to lift the freezer door.

Failure to do so can result in back or other injury.

Lift off the hinge

Removing Freezer Door Upper Hinge

6. Remove Two 3/16” hex key screws (A). Do not remove or loosen the other two screws (B).

7. Keep the door closed and lift off the hinge.

8. Have another person open the freezer door and lift up slowly.

9. As the door is lifted guide the wiring harnesses and water tubes through the hinge.

10. Lift the door straight up to prevent damage and kinking of the water tube.

Note: When assembling, always use 2 people and make sure not to crimp the water tubes when installing through the hinge hole.

2-7

—NOTES—

2-8

REFRIGERATOR COMPONENTS

Air Damper Air Filter

Water Filter

Light Bulbs

WARNING

Refrigerator Compartment

Disassembling Refrigerator Compartment Components

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

1. Disconnect power to the refrigerator.

2. Open the water lter door and remove the lter.

3. Open the air lter door and remove the lter.

4. Remove the ¼” screw securing the air damper cover to the cabinet.

3-1

Refrigerator Compartment (continued)

5. Remove the air damper cover.

6. Remove the ¼” screw securing the air lter housing to the cabinet and remove.

7. Disconnect the wiring harness

and remove the air damper

assembly.

8. Check the seal around the damper housing for any damage or misplace

ment. Replace or reposition seal as

needed.

3-2

Refrigerator Compartment (continued)

Disassembling Refrigerator Compartment Components – Water Filter Housing

Remove the water lter as explained earlier.

1. Remove the ¼” screw securing the lter cover to the lter body.

2. Remove the cover.

3. Remove the ¼” screw securing the lter body to the cabinet wall.

4. To replace the lter housing, disconnect

the water tubes in the back of the

refrigerator and remove Permagum seal. Pull the lter housing and water

tubes through the opening in the cabinet

and replace.

3-3

Refrigerator Compartment (continued)

WARNING

Refrigerator Thermistor

The refrigerator Thermistor is a variable resistance device connected to the control board.

The temperature of the refrigerator compartment causes the resistance of the Thermistor to

change. The resistance is monitored by a circuit on the control board which controls the operation of the cooling system. The Thermistor is located on the right side of the refrigerator cabinet

attached to the back of the cover labeled 6

sense.

Refrigerator Thermistor

Electrical Shock Hazard

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

1. Disconnect power to the refrigerator.

2. Disconnect the wiring harness from

connector P6 on the control board.

3. Connect an Ohmmeter across the Orange

and Blue/White wires in the disconnected wiring harness and measure the

resistance.

4. Compare the resistance measured to the value listed on the tech sheet shipped

with the refrigerator. Replace Thermistor

if needed.

3-4

Refrigerator Compartment (continued)

Replacing Refrigerator Thermistor

1. Depress the tabs on either end of the Thermistor cover and remove.

2. To replace the Thermistor order replace

ment Thermistor kit through the normal

part ordering system by model number. Follow the instructions supplied with the

kit.

3-5

Refrigerator Compartment (continued)

Disassembling Refrigerator Compartment Components – Accessing Water Reservoir

1. The light bulb cover is very exible and can be bent to

release the 4 tabs that

extend into the cabinet wall and remove.

2. To replace the water reservoir, Shut off

water supply.

3. Remove the ¼” hex head screw and the wire ties securing the reservoir to the

cabinet.

4. Disconnect the water tube connected to the dual water valve located in the machine compartment and disconnect the water tube tting on the lower left hand corner of the reservoir. Pull out the water reservoir and the water tube routed

through the opening in the cabinet.

Replace the reservoir.

A vacuum relief is located below the water reservoir. The purpose of the relief is to allow pressure to equalize between the inside and outside of the refrigerator.

3-6

FREEZER COMPARTMENT AND ICE MAKER

Te mp F

Resistance Te mp F

Resistance

-10

31402 50

5348

-5

26704 55

4687

22774 60

4117

19476 65

3624

16701 70

3197

14359 75

2826

12378 80

2503

10698 85

2221

9268

1974

7007

1758

6115

100

1569

WARNING

Freezer Components

Freezer Thermistor

The freezer Thermistor is a variable resistance device connected to the control board. The temperature of the freezer compartment causes the resistance of the Thermistor to change. The resistance is monitored by a circuit on the control board which controls the operation of the cooling system. The Thermistor is located on the left side of the freezer cabinet attached to the back of the cover labeled 6

Checking the freezer Thermistor

Electrical Shock Hazard

sense.

Disconnect power before servicing.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

1. Disconnect power to the refrigerator

2. Disconnect the wiring harness from connector P6 on the control board.

3. Connect an Ohmmeter across the 2 Black wires in the disconnected wiring harness and measure the resistance.

4. Compare the resistance measured to the value listed on the tech sheet shipped with the refrigerator. Replace Thermistor if needed.

4-1

Freezer Components (continued)

Replacing Freezer Thermistor

1. Depress the tabs on either end of the

Thermistor cover and remove.

2. To replace the Thermistor order replace-

ment Thermistor kit through the normal

part ordering system by model number.

Follow the instructions supplied with the

kit.

4-2

+ 56 hidden pages