Whirlpool ADVANTECH CL-8 User Manual

ADVANTECH™ Commercial Laundry

Products Software User’s Manual

CL-8

SOFTWARE MANUAL

PART 8524743A

Copyrights and Liability Limitations

All product names and services identified throughout this book are trademarks or registered trademarks of their respective companies.

® Registered trademark/

Whirlpool

ADVANTECH™ Management Software Version 1.13

™

Trademark of Whirlpool, U.S.A.

THE ADVANTECH™ PRODUCT LINE

CEE2760KQ

CGE2761KQ

CSP2770/2771KQ

CEE2790KQ

CGE2791KQ

CAE2762KQ

Literature Cross Reference

Archway

(Form)

Number

CWXL043B 8524744B

N/A 8178077

CWLL086A 8524743A

CWLL082B N/A Sales literature

Whirlpool Corporation publications are available to support ADVANTECH™ Commercial Laundry

For on-line access to all pertinent Whirlpool commercial laundry service information, go to:

Government models begin with a “G”

Whirlpool

Part

Description Contains Ordering And Viewing

Information

Number

All information necessary to

CD for

PC User's

CL7 Service

Manual/Job Aid

CL8 Software

User’s Manual

operate and manage

ADVANTECH™

Commercial Laundry

Included on this

Software Install CD

Complete diagnostic and

technical reference manual

Complete Software and

Palm® application Manual

Product specifications,

Money Acceptor Cross-reference

Available at www.coinop.com

1-800-643-3444

Also through Whirlpool Corporation

Literature department and for

selected Trade Partners at:

www.whirlpoolwebworld.com

products and more, commercial

laundry link, or call:

1-800-851-4605

http://cltpsc.whirlpoolcorp.com/techinfo/techinfonew/literature.htm

Enter as complete a model number as possible and then click search

Note: Canadian model numbers begin with a “Y”

, or call

Table of Contents

ADVANTECH™ OVERVIEW 1

ADVANTECH™ Commercial Laundry Product....................................................... 2

ADVANTECH™ PC System and Handheld Requirements ..................................... 5

Minimum PC System Requirements ...................................................................... 6

Minimum Handheld Requirements......................................................................... 6

ADVANTECH™ MANAGEMENT SOFTWARE INSTALLATION 5

Installing ADVANTECH™ Management Software .................................................. 8

Installing DCOM95 for Windows "95" Users ........................................................ 10

™

ADVANTECH

Installing ADVANTECH

ADVANTECH™ MANAGEMENT SOFTWARE SETUP 19

Management Software Overview......................................................................... 20

Locations ............................................................................................................. 22

Creating a New Location .............................................................................. 22

Editing Location Information ......................................................................... 23

Deleting a Location ....................................................................................... 23

Passwords ........................................................................................................... 24

Setting the Management Password .............................................................. 24

Setting the Access Control Password........................................................... 25

Setting Service Person IDs and Passwords ................................................. 26

Setting the Software Update Password ........................................................ 27

Machine Templates.............................................................................................. 28

Creating a New Machine Template............................................................... 28

Editing an Existing Template ........................................................................ 31

Deleting a Machine Template ....................................................................... 31

Special Prices Overview ............................................................................... 32

Setting Special Prices................................................................................... 32

HOTSYNC PALM

™

HANDHELD 35

Download Machine Setup Data to Palm

HANDHELD SOFTWARE INSTALLATION 13

™

Handheld Software...................................................... 14

PROCESS BETWEEN THE MANAGEMENT SOFTWARE AND THE

™

Handheld via a HotSync® Process…....36

DATA EXCHANGE BETWEEN THE PALM™ HANDHELD AND ADVANTECH™ COMMERCIAL LAUNDRY PRODUCTS 37

Overview.............................................................................................................. 38

Starting the Handheld Software and Logging In .................................................. 38

Initializing Machines............................................................................................. 40

Using the Send Setup Command......................................................................... 43

Using the Get Audit Command ............................................................................ 44

Using the Utilities Command................................................................................ 45

Using the One Touch Command.......................................................................... 46

AUDITS 47

Overview.............................................................................................................. 48

Uploading Audits.................................................................................................. 48

Viewing Audits ..................................................................................................... 48

Viewing Histograms .................................................................. ……………..51

Creating a Manual Audit ............................................................................... 52

Audit Problems ............................................................................................. 53

Deleting an Audit .......................................................................................... 53

Existing Machines......................................................................................... 53

Viewing an Existing Machine ........................................................................ 54

Deleting an Existing Machine........................................................................ 54

EXCEPTIONS 55

Overview.............................................................................................................. 56

Viewing Exceptions.............................................................................................. 56

Creating a Manual Exception............................................................................... 57

Deleting an Exception .......................................................................................... 58

SERVICE DATA 59

Overview.............................................................................................................. 60

Viewing Service Data........................................................................................... 60

Entering Service Data Manually........................................................................... 61

Deleting Service Data .......................................................................................... 62

REPORTS 63

Overview.............................................................................................................. 64

Viewing Reports................................................................................................... 64

Exporting Reports ................................................................................................ 66

Printing Reports ................................................................................................... 67

UPDATING CONTROL BOARD FIRMWARE 69

Downloading Firmware to PDA............................................................................ 70

Installing Downloaded Firmware to A Machine .................................................... 71

APPENDIX 75

Passwords and IDs .............................................................................................. 76

Backing Up the Management Software................................................................ 77

Reinstall Procedures............................................................................................ 78

Audit Discrepencies ............................................................................................. 79

Possible Exceptions............................................................................................. 80

Report Types ....................................................................................................... 81

Exporting Reports ................................................................................................ 84

TROUBLESHOOTING INFORMATION 87

GLOSSARY 89

INDEX 93

ADVANTECH™ SOFTWARE QUICK REFERENCE SHEET 95

SUPPORT AND CONTACT INFORMATION 98

III

ADVANTECH™ Overview

Overview

ADVANTECH™ Commercial Laundry Products

Whirlpool products allows the use of a Palm™ handheld device, also referred to as a Personal Digital Assistant (PDA), for washer and dryer installation, setup, setting special vend prices, washer and dryer software upgrades, and transferring data to and from a personal computer (PC). This information is setup on the PC using ADVANTECH™ Management Software, which is then used to download ADVANTECH Handheld Software to the Palm Palm communicate information contained in the Management Software to the washer and dryer. See

Information Flowchart on page 3.

Before downloading the Handheld Software to a PDA device running the Palm

ADVANTECH™ Management Software must be installed and running on your PC. Passwords,

machine setup, and Handheld Software are available within the Management Software package. This software instruction manual details the initial setup of the ADVANTECH™ Management and Handheld

Software and its use with the PC, the Palm handheld (or other PDA), and the ADVANTECH™ commercial laundry products.

It is assumed that you are familiar with the basic operation and use of the Palm

and that you have followed all installation instructions that came with the Palm™ handheld for the setup of

the Palm™ software, including the HotSync® Manager, and its cradle. See the Palm owner’s manual for more information. Setup of the Palm™ software and a successful HotSync should be accomplished prior to the installation of the ADVANTECH™ Management Software onto the PC.

ADVANTECH™ commercial laundry

™

handheld. The

™

handheld uses an infrared light beam to

™

operating system,

™

handheld and the PC,

between the PDA & the PC

™

Overview

Commands for the Management Software, installed on the PC, can be entered by using either the keyboard or the mouse. Commands for the Handheld Software will be entered using the stylus (provided with the Palm

™

handheld) to “tap” on the Palm

™

handheld screen. Occasionally you may be asked to enter text into the Palm

™

handheld using the Graffiti®

text characters or the Palm™ keyboard. Additional

information regarding the use of Graffiti ® text and the Palm™ keyboard can be found in your Palm owner’s

manual.

Important:

The electronic controls within the laundry machines are factory preset to accept commands from a Palm™

handheld equipped with the ADVANTECH™ Handheld Software. If the Palm™ handheld is not to be used, this functionality needs to be disabled. Failure to disable the handheld device can result in unauthorized machine access. To manually disable

handheld functionality, see the Important Set Up Information on the Service Tech Sheet. To disable

Handheld functionality using the Palm Machine Templates section of this manual.

™

handheld, see

Overview

SMART

Set Up Instructions (Templates)

HotSync®

Software

Brand x

Audit and

Service

data

User built

interface required

Software

Data

Export

Brand x

CARDS

Reports

ADVANTECH™

Software

1. Smart Cards see page 29

Set Up Instructions (templates) see page 28

3. Audit Data see page 47, Service Data see page 59

Handheld Software Installation see page 14

5. HotSync

procedures see page 35

6. Data Analysis in third party software see page 75

Management Software Overview see page 21

8. Reports see page 63

9. Exporting Reports see page 66

10. Printing Reports see page 67

ADVANTECH™ PC System and

Handheld Requirements

System Requirements

Minimum PC System

Requirements

• Pentium® 233 MHz MMX processor

• CD-ROM drive

• 32 MB of RAM

• Dedicated minimum of 2.5 GB

of hard drive space to store report information

• One of the following operating systems:

♦ Windows

4.10.2222A (Second Edition) preferred

♦ Windows

4.10.1998 (First Edition)

♦ Windows® 95 SR2, SR2.51 ♦ Windows NT® SP3, SP4, SP6 ♦ Windows ME® ♦ Windows® 2000 Professional,

SP1

• Monitor resolution: 1024x768 pixels or higher

98 Version

Minimum Handheld

Requirements

• PDA handheld computer (running on a Palm

system required)

• Palm OS® 3.5.0 to 4.0.0

• 4MB of RAM

operating

In order for the Management Software to

run on the Windows Windows before installing the Management Software.

See page 11 for DCOM95 install instructions.

95 users must install DCOM95

95 operating system,

ADVANTECH™ Management

Software Installation

ADVANTECH™ Management Software Installation

Installing ADVANTECH™ Management Software

The Management Software is used to interpret audit data collected from your ADVANTECH™ commercial laundry products. It must be installed before the Handheld Software can be downloaded to the Palm

handheld. The Management Software and the HotSync® Manager must be loaded and operating prior to attempting a PDA data transfer.

1. Power on the PC, if not done so already.

2. Place the ADVANTECH™ Management Software CD into the CD drive.

3. The InstallShield Self-extracting EXE window appears.

Important:

Windows® 95 users MUST click on NO, and then install DCOM95 before proceeding with installation of the ADVANTECH™ Management Software.

See page 11 for the DCOM95 install instructions.

If you are using an operating system other than Windows® 95, such as Windows® 98, Windows NT®, Windows ME™, Windows® 2000, Windows 2000 Professional, or if you are using Windows® 95 and have already installed DCOM95, click on

Yes to continue with the installation.

4. The

5. Click on

6. Read the Software License Agreement then in

7. Click on Next again.

8. The

InstallShield Self-extracting EXE and Setup windows will appear briefly. When the Welcome window appears, click on Next to

proceed.

Next again.

order to precede you must accept the terms by clicking on

Select Program Folder window appears. To

accept the default folder location (Advantech) click on Next.

Yes.

™

ADVANTECH™ Management Software Installation

9. Click on Next again to begin the software installation. Several windows will flash on the screen. No user input is necessary until you see the End User License

Agreement

screen, pictured below.

10. Select the

Yes checkbox, then click on Next.

11. Click on Next again.

12. Several windows will flash. Click on Finish.

13. You should have already installed your Palm™ software and the HotSync® Manager, so you may see the Exit

HotSync Manager

window. Click on No to proceed.

If you have not yet installed your Palm™ software and the HotSync® Manager, you may be warned that the

HotSync® Manager cannot be found. Click on OK to

proceed (it is recommended that the Palm

and the HotSync ADVANTECH

Manager be installed prior to the

™

Management Software).

™

software

14. The Setup Complete window appears. Verify that Yes is selected, then click on

Finish. This will restart your

PC.

15. Eject the Management Software CD from the CD drive.

Note:

If the installation does not start automatically, select the

Start button and choose Run. Type D:\setup and click

OK. (If your CD drive is not D, select the appropriate

on drive.)

ADVANTECH™ Management Software Installation

Installing ADVANTECH

™

Management Software (continued)

Important:

Before proceeding to install the Handheld Software, the Palm

HotSync® cradle must already be setup. See the Palm owner’s manual for more information.

Installing DCOM95

DCOM95 is a file that allows ADVANTECH™ Management Software to run on the Windows operating system.

DCOM95 Software

(Windows® 98, Windows NT®, Windows ME™, and Windows® 2000 & Windows® 2000 Professional) may disregard DCOM95 installation.

1. Power on the PC.

2. After the PC has booted up, place the

3. The InstallShield Self-extracting EXE window

4. Select Start, Programs, Windows Explorer.

5. Single-click on the

6. Double-click on the file DCOM95.exe, located on

™

software, the HotSync® Manager, and the

Windows® 95 users must install

before installing the Management

. Users of all other operating systems

ADVANTECH™ Management Software CD into the CD drive.

appears. Click on No to exit the install process.

drive letter representing the

CD drive (usually the D:\ drive), located on the left side of the Explorer window.Installing DCOM95 (continued)

the right side of the Explorer window.

ADVANTECH™ Management Software Installation

CD Drive DCOM95.exe

File

Hints:

Depending on your PC setup:

• The Explorer window may look slightly different.

• The DCOM95.exe filename may appear as

DCOM95.

• The letter that represents the CD drive may be

different.

7. Click on

8. Read the

Yes again, to accept.

9. Several windows will flash. When the DCOM95

for Windows

to restart the PC.

10. After the PC has restarted, eject the CD.

Yes.

End User Agreement then click on

95 window appears, click on Yes

ADVANTECH™ Management Software Installation

NOTES:

ADVANTECH™ Handheld Software

Installation

ADVANTECH™ Handheld Software Installation

Installing ADVANTECH™ Handheld Software

ADVANTECH™ Handheld Software is downloaded

™

from the PC to the Palm process.

Important:

ADVANTECH™ Management Software and the Palm™ software must already be installed on your PC. The HotSync® Manager must also be running. See the Palm owner’s manual for more information

1. Launch the Management Software by clicking on

Start, Programs, ADVANTECH, ADVANTECH™

clicking on the shortcut icon from the Windows

Desktop.

2. First, you will be prompted to fill in the New

Location Information

address, and phone number for one of your laundry locations. Fill in the appropriate information, and click on Submit. See Note on page 16.

3. Next, you will be prompted to enter a New

Owner Password. Enter a password and click

on Enter.

handheld via the HotSync®

Management Software or by

dialog box with a name,

Important:

The New Owner Password prevents unauthorized access to your machines by any PDA that has not been synced with your copy of the Management Software. therefore you should write it down and store it in a safe place. If you forget your Owner ID then all of your machines will have to be factory reset and reinitialized and the Owner ID file will have to be deleted before the Management Software can be reinstalled. See

Appendix for reinstall procedures or contact the Whirlpool Technical Assistance Team at: 1-800-NO Belts (1-800-662-3587) > Option 5

A lost Owner ID cannot be restored;

ADVANTECH™ Handheld Software Installation

Note: If you’re not ready to enter the location

information at this time, click on the Additional locations can be created later.

4. If you are using the preferred monitor resolution

(1024x768 pixels or higher,) you should be able to view all 6-command buttons in the upper right corner of your screen.

If you cannot view all six command buttons,

Close button.

• Click on the Restore button, located in the

extreme upper right of the screen.

5. Place the Palm™ handheld in its cradle.

6. In the Management Software on the PC, click on

the PDA Sync button.

7. Select the Advanced Sync Features menu from

the upper left corner of the screen and choose

Transfer Palm Application.

8. A

Warning window will appear, click on Yes.

ADVANTECH™ Handheld Software Installation

9. The ADVANTECH

dialog box appears. Verify the correct then click on Install….

™

Palm Application Installer

User Name is

Note:

The User Name, shown here as Service Person #1, was defined during the Palm™ handheld setup. To

change the User Name, see the Palm owner’s manual.

10. The

Waiting for HotSync window appears.

Press the HotSync® button on the Palm handheld’s cradle to begin the HotSync®

process.

™

ADVANTECH™ Handheld Software Installation

11. If the Users dialog box appears, prompting you

to select a user, then select the appropriate user name. This will be the name of the person using the PDA. Click on

OK.

12. Once the HotSync® process is complete, the PC

screen may display the HotSync

Problem

window. Click on OK.

13. Tap the Reset button, located on the Palm™

handheld screen.

14. The HotSync® process is complete. Close any

remaining open windows on the PC, including the PDA Synchronization window. Do this by clicking on the

15. On the Palm

Exit button.

™

handheld, tap on the Home icon to

return to the main screen.

ADVANTECH™ Handheld Software Installation

NOTES:

ADVANTECH™ Management Software

Setup

ADVANTECH™ Management Software Setup

Management Software Overview

Once you have completed the installation of the Management and Handheld Software, you are ready to begin setup of the Management Software. The Management Software stores databases on your PC to help you manage your laundry locations, machine setups, audits, exceptions, and service data. With the Management Software you can also generate reports to track machine usage for a specified time period.

The preferred monitor resolution for the Management Software is 1024x768 pixels or higher. If that is not possible on your monitor, the Management Software window will need to be Restored every time the program is launched. See page 16, step 4 for more

information.

To restore the Management Software window:

1. Click on the Restore button, located in the

extreme upper right of the screen.

Note: All instructions included in this manual

assume that the Management Software is launched and the screen display is set so that all six command buttons can be viewed. See illustration on next page.

ADVANTECH™ Management Software Setup

The Management Software screen allows you to execute commands by using either the menus, located in the upper left, or the command buttons, located in the upper right. Also located on the left side of the screen is the Location: drop-down list. This list is used to specify which laundry location you wish to work with in the Management Software.

Menus

Command

Buttons

Restore

Button

Location:

Drop-down

List

This section describes how to setup the Management Software and prepare it for downloading to the Palm

™

handheld. The following items must be setup before the first HotSync® operation.

• Machine Locations

• Passwords and IDs

1. Management Password

2. Access Control Password

3. Service Person IDs and Passwords

• Machine Templates (Special Pricing optional)

+ 78 hidden pages