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™
easystore
Portable Hard Drive
User Manual
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Accessing Online Support
▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com
▪ Technical Support – Get technical and other support through email at: support.wdc.com/support
▪ Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data
recovery information at: support.wdc.com/warranty
▪ Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase
▪ WD Community – Share your thoughts and connect with other WD users at: community.wdc.com
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Table of Contents
_________
Accessing Online Support.................................................................................ii
_________
1 About Your WD Drive....................................................................................1
Features.............................................................................................................................1
Kit Contents......................................................................................................................1
Optional Accessories.......................................................................................................2
Operating System Compatibility....................................................................................2
Disk Drive Format.............................................................................................................3
Physical Description.........................................................................................................3
USB 3.0 Interface.................................................................................................................3
Registering Your Drive.....................................................................................................3
Handling Precautions.......................................................................................................3
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2 Connecting the Drive and Getting Started.................................................4
Connecting the Drive...................................................................................................... 4
Getting Started with the WD Software......................................................................... 4
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3 WD Discovery................................................................................................ 5
Installing WD Discovery.................................................................................................. 5
Using WD Discovery........................................................................................................6
Devices Tab...................................................................................................................... 6
Apps Tab...........................................................................................................................6
Available Apps..................................................................................................................6
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4 Backing Up Files............................................................................................ 8
How the Backup Function Works...................................................................................8
Backing Up Files...............................................................................................................9
Configuring Your Cloud Service Account....................................................................12
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5 Restoring Files..............................................................................................14
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How the Restore Function Works................................................................................ 14
Restoring Files................................................................................................................ 14
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6 Managing and Customizing the Drive........................................................16
Checking Drive Health...................................................................................................16
Safely Disconnecting the Drive ....................................................................................17
Erasing the Drive............................................................................................................ 17
Using the Drive Erase Function.........................................................................................17
Registering the Drive.....................................................................................................18
Restoring the WD Software..........................................................................................18
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7 Managing and Customizing the Software..................................................19
Checking for Software Updates....................................................................................19
Uninstalling the WD Software......................................................................................20
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8 Using the Drive with a Mac Computer.......................................................21
Reformatting the Drive..................................................................................................21
Restoring the WD Software..........................................................................................21
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9 Troubleshooting.......................................................................................... 22
Installing, Partitioning, and Formatting the Drive.......................................................22
Frequently Asked Questions.........................................................................................22
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10 Compliance and Warranty Information...................................................24
Regulatory Compliance.................................................................................................24
FCC Class B Information................................................................................................... 24
ICES-003/NMB-003 Statement....................................................................................... 24
CE Compliance For Europe.............................................................................................. 24
Environmental Compliance (China)..............................................................................25
Warranty Information.................................................................................................... 25
Obtaining Service..............................................................................................................25
Limited Warranty...............................................................................................................25
Australia/New Zealand.....................................................................................................26
Warranty.............................................................................................................................27
Obtaining Service..............................................................................................................28
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About Your WD Drive
About Your WD Drive
Welcome to your easystore portable hard drive. This drive offers high capacity in a
sleek portable device. It features ultra-fast USB 3.0 connectivity, and local and
cloud backup.
This chapter includes the following topics:
Features
Kit Contents
Optional Accessories
Operating System Compatibility
Disk Drive Format
Physical Description
Registering Your Drive
Handling Precautions
Features
Help preserve your memories when you're on the go with the easystore portable
storage with plug-and-play USB connectivity and WD Backup™ software.
High Capacity — With up to 4TB capacity, there's plenty of storage space.
Automatic Backup Software — WD Backup software works quietly in the background
to help preserve your data using minimal PC resources. Select automatic,
continuous backup to instantly back up your
option to back up your files on your schedule and take control of your backup.
Universal connectivity — With this drive, you get connectivity with USB 3.0 devices
as well as backward compatibility with USB 2.0 devices.
Built with WD reliability — WD quality inside and out. For years, millions of people
worldwide have trusted their data to WD hard drives. We are successful because
we understand the importance of your data and are driven to help preserve your
memories.
Important:
For the latest WD product information and news, visit our
website at http://www.wdc.com. For the latest software,
firmware, and product documentation and information, go to
http://support.wdc.com/downloads.aspx
files. Or select the scheduled backup
Kit Contents
As shown in
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figure 1, your easystore drive kit includes the following:
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About Your WD Drive
Figure 1: easystore Portable Hard Drive Kit Components
▪ easystore portable hard drive, with WD Discovery software (includes WD Backup
and WD Drive Utilities)
▪ USB 3.0 cable
▪ Quick install guide
Optional Accessories
For information about optional accessories for WD products, visit www.wdc.com
Operating System Compatibility
Your easystore drive and the WD Discovery and WD Drive Utilities software are
compatible with the following operating systems:
Windows
▪ Windows 7
▪ Windows 8
▪ Windows 8.1
▪ Windows 10
The WD Backup software is compatible with the following operating systems:
▪ Windows 7
▪ Windows 8
▪ Windows 8.1
▪ Windows 10
Compatibility can vary, depending on hardware configuration and operating
system.
®
macOS™ (reformatting required)
▪ Mavericks
▪ Yosemite
▪ El Capitan
▪ Sierra
For highest performance and reliability, always install the latest updates and service
pack (SP). For Windows computers, go to the Start menu and select Windows
Update. For Mac computers, go to the Apple menu and select Software Update.
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Disk Drive Format
Your easystore drive is formatted as a single NTFS partition for compatibility with
updated Windows operating systems. To use with other operating systems, see
Reformatting the Drive and Troubleshooting.
Physical Description
As shown in figure 2, the easystore drive has:
▪ A USB 3.0 interface port
USB 3.0 Interface
The USB 3.0 interface supports interface transfer rates up to 10 Gb/s.
USB 3.0 is backward compatible with USB 2.0. A USB 2.0 interface supports
interface transfer rates up to 480 Mb/s.
About Your WD Drive
Figure 2: easystore drive
Registering Your Drive
Always register your easystore drive to get the latest updates and special offers.
You can easily register your drive using the WD Discovery software. Another way is
to register online at http://register.wdc.com.
Handling Precautions
WD products are precision instruments and must be handled with care during
unpacking and installation. Rough handling, shock, or vibration can damage drives.
Always observe the following precautions when unpacking and installing your
external storage product:
▪ Do not drop or jolt the drive.
▪ Do not move the drive during activity.
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Connecting the Drive and Getting Started
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD
software on your computer. It includes the following topics:
Connecting the Drive
Getting Started with the WD Software
Connecting the Drive
1. Turn on your computer.
2. Connect the drive to your computer as shown in
3. Verify that the drive appears in your computer's file management utility listing.
4. If a Found New Hardware screen appears, click Cancel to close it. The WD
software installs the proper driver for your drive.
figure 3.
Your easystore drive is now ready to use as an external storage device. You can
enhance its capabilities by installing the WD Discovery software that is on the
drive:
▪ Once WD Discovery is open, WD Backup (Windows only) can be installed
▪ WD Drive Utilities is installed automatically with WD Discovery
Figure 3: Connecting the easystore Drive
Getting Started with the WD Software
1. For Windows, run WD Discovery.exe to install WD software to help you get a
backup plan and modify drive settings. If you don’t have internet connectivity,
please install WD Backup™ and WD Drive Utilities™ from the WD Software
Offline Installers > For Windows folder.
2. For Mac, open WD Discovery for Mac.dmg to install WD software to help modify
drive settings. If you don’t have internet connectivity, please install WD Drive
Utilities™ from the WD Software Offline Installers > For Mac folder.
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WD Discovery
WD Discovery
The WD Discovery application, a collection of drive management tools such as WD
Backup, can be installed from your easystore drive. WD Discovery is a tray
application; a small icon appears in the Windows system tray in the lower righthand corner of the screen. The application can also be "unpinned", which causes
the application to open in a window.
This chapter includes the following topics:
Installing WD Discovery
Using WD Discovery
Devices Tab
Apps Tab
Available Apps
Installing WD Discovery
The WD Discovery application can be installed from your drive.
1. Double-click WD Discovery.exe.
2. Click Install Now.
3. Install application updates as needed.
The WD Discovery screen displays a list of connected devices, update messages,
and a link for registering your drive.
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Using WD Discovery
By default, the WD Discovery application is visible in the system tray. If it suddenly
seems to be missing, it is likely the application has been "unpinned," which means
the application is running in a window.
It is recommended that you register your drive as soon as possible. Registration
offers a number of
▪ Warranty period can be established
Notification of software and firmware updates for registered drives
▪
▪ Support services are available
benefits, including:
Devices Tab
The Devices tab displays the list of drives, and volumes on the drives, connected to
your system. Entries include the device name, drive letter, capacity, product name,
and percentage of free space remaining. Clicking once on a drive listing opens a
file explorer window.
WD Discovery
Apps Tab
The Apps tabs displays the list of WD applications included in the WD Discovery
suite and a number of third party applications created by other companies and
organizations. The WD applications include:
▪ WD Backup: makes backing up your personal files, photos, videos and music
simple and easy
▪ WD Drive Utilities: allows you to keep your drive performing at its best, and
includes registration, sleep, health, RAID settings, and drive erase features
Available Apps
A series of third party applications is available. To view the list, click the Available
Apps tab.
Note:
Applications displayed on the Available Apps tab are created by other
companies and organizations; while they have been tested and
approved for use on the easystore drive, you should contact the
publisher for full instructions and software license terms and warranty
information.
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WD Discovery
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Backing Up Files
Backing Up Files
This chapter includes the following topics:
How the Backup Function Works
Backing Up Files
Configuring Your Cloud Service Account
How the Backup Function Works
The WD Backup software is a scheduled backup application that automatically
backs up the files that you select on the schedule that you specify.
When you create a backup plan, you specify the backup:
▪ Target—the external storage device where you will copy your
protection. The backup target can be any supported:
◦ External storage drive
◦ Cloud service account
▪ Source—the computer
target for backup protection. The backup source can be any:
◦ Internal hard drive or hard drive partition
◦ External storage drive
◦ Supported cloud service account
▪ Schedule—the time of day, day of week, and month that you want to run the
backup.
When you click Start Backup after creating a backup plan, the WD Backup software
copies all of the
target. Then, on the schedule you
backs up any:
▪ New file that was created in or copied to a backup-protected device or folder
▪ Existing backup-protected file that was changed
This protection is automatic—the WD Backup software does it for you without any
action on your part. Just leave the backup source and target devices connected to
your computer.
specified backup source files and folders to the specified backup
files and folders that you want to copy to the backup
specified, the WD Backup software automatically
files for backup
Note:
Excluded Files—The WD Backup software will not back up its own backup plan or
files that have specific:
▪ Attributes: reparsePoint, temporary
▪ Names: \AppData\Roaming\Microsoft\Windows, [CommonApplicationData]
\Western Digital\, [CommonApplicationData]\Microsoft\Windows\Caches\,
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Whenever you disconnect and reconnect a backup target or source
device, the WD Backup software rescans the backup source device for
new or changed files and resumes automatic backup protection
according to the schedule.
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config.msi, MSOCache, ntuser.dat, ntuser.ini, [RecycleBin], $recycle.bin, recycler,
[Root]\Drivers\, [Root]\Temp\, System Volume Information, .WD Hidden Items,
[Windows]
▪ Extensions: .ds_store, .temp, .tmp, .wdsync
▪ Start value: ~
▪ End values: desktop.ini, .dropbox, .dropbox.attr,
hiberfil.sys, -journal,
pagefile.sys, thumbs.db
Backing Up Files
1. Open the WD Backup software:
Backing Up Files
▪ From the Installation complete dialog, click Back up
files with WD Backup
▪ Click on the WD Backup desktop icon.
2. The Select your WD storage device or cloud service dialog shows all of the
hardware devices and cloud service accounts that you can use for a backup
target device:
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a. Select to highlight the device that you want to use.
b. If you have more than three available devices, use the left- and right-scroll
buttons to see them all.
c. Click Next to display the Setup Complete dialog:
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Note that:
Backing Up Files
IF you selected a . . .
Cloud service account Sign in dialog that you must complete to
THEN the WD Backup software displays a . . .
continue. (See “Configuring Your Cloud
Service Account”.)
3. The initial/default configuration of the backup settings on the Setup Complete
dialog is for hourly backups of everything in the Windows Users folder for your
computer user name.
On the Setup Complete dialog:
IF you want to . . .
Accept the default settings Start Backup to save and launch your backup
Specify a different backup schedule Edit Schedule to display the Automatic Backup
Change the Include Files setting Edit Files to display the Select Files to Back Up
THEN click . . .
plan and close the Setup Complete dialog.
Skip to Step 10.
Schedule screen and proceed to Step 4.
screen and skip to Step 6.
4. On the Automatic Backup Schedule screen, select the option for the automatic
backup schedule that you want:
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5. Click OK to save and implement your change to the backup schedule and close
the Automatic Backup Schedule screen.
6. After changing the backup schedule:
Backing Up Files
IF you want to . . .
Accept the default Include Files setting Start Backup to save and launch your backup
Change the Include Files setting Edit Files to display the Select files to back up
THEN click . . .
plan and close the Setup Complete dialog.
Skip to Step 9.
screen and proceed to Step 8.
7. On the Select Files to Back Up screen:
a. Click to select the device that has the files and folders you want to back up:
▪ My Computer
▪ Dropbox
Note: If the files and folders you want to back up are in a Dropbox account and you have
not configured the account for access by the WD Backup software see
“Configuring Your Cloud Service Account”.
b. In the file structure view of the selected device, click the selectors to open
the listings and select the check box for each file and folder that you want to
back up. Note that selecting the check box for a folder automatically selects
the check boxes for all of the files and subfolders in the folder.
c. Clear the check box for each file and folder that you do not want to include in
the backup. Note also that clearing the check box for a folder automatically
clears the check boxes for all of the
Note: The default backup source is everything in the Windows Users folder for your
computer user name. Be sure to clear that selection if you do not want to include
those files and folders in your backup.
files and subfolder in the folder.
d. Click Select Files to save your selections and close the Select Files to Back Up
screen.
8. Verify that your Automatic Backups and Include Files specifications are correct.
9. Click Start Backup to save and launch your backup plan and close the Setup
Complete dialog.
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10.The WD Backup software runs the first backup immediately and shows the
progress with a Backup in progress (x % complete) message on the Backup
dialog. After the initial backup completes, the backup runs automatically
according to the specified schedule.
Configuring Your Cloud Service Account
Before you can use a cloud service as a backup source or target device, you must configure
your account for access by the WD Backup software.
1. Open the WD Backup software:
▪ From the Installation Complete dialog, click Back up files with WD Backup
▪ Click the WD Backup desktop icon.
2. On the Select your WD storage device or cloud service dialog, select the
Dropbox icon:
Backing Up Files
3.
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Click Next to display the connection dialog for your Dropbox account:
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4. On the connection dialog:
a. Click Sign In. The WD Backup software initiates a connection request on your
behalf and uses your Web browser to access the Dropbox website.
b. On the Dropbox website, if you have not configured your account to
remember your login credentials, type your email address and password and
click Sign In to see the connection request from the WD Backup software.
c. Click Allow to accept the connection request.
d. The Success! indication
signifies that the WD Backup software has been
granted access to your Dropbox account.
e. Click Finish on the Dropbox connection dialog to
finalize the configuration
and display the Setup Complete dialog with Dropbox selected as your backup
target device.
Backing Up Files
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Restoring Files
This chapter includes the following topics:
How the Restore Function Works
Restoring Files
How the Restore Function Works
The WD Backup software makes it easy for you to restore backed up files from your backup
target device to either:
▪ Their original locations on the backup source device
▪ Any other location you select
Restore is generally a four-step process:
1. Select the backup target device and the scheduled backup that has the files you
want to restore.
2. Select the location where you want to restore the files.
3. Specify what you want to restore—either individual files and folders, or
everything.
4. Restore the
files.
Restoring Files
Restoring Files
1. Open the Restore dialog by clicking either:
▪ Restore on the WD Backup screen.
▪ Restore files on the WD Backup view menu from the Windows task bar.
2. On the Restore dialog:
a. If you have more than one backup target device connected to your computer,
click to select the one that has the backup files you want to restore.
b. Select the location option for where you want to restore the files:
IF you want to restore
Their original locations, Original Location.
A new location, Select Location to activate the Browse button
files to . . . THEN select . . .
and:
1. Click Browse to display the Select
Location screen:
2. Use the folder structure view of your
computer to select the restore location.
3. With the selected folder name in the
Folder box, click Select Folder.
4. The WD Backup software closes the Select
Location screen and displays the path to
the selected folder on the Restore dialog.
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c. Click Select Files to Restore to display the Restore Files screen with the
earliest backup selected by default in the View files from list.
3. On the Restore Files screen:
a. In the View files from list, select the backup that has the files you want to
restore.
b. Use the folder structure view of the selected backup to specify the
you want to restore:
IF you want to restore . . . THEN . . .
All of the files in the selected backup, Select the top-level check box to specify the
entire backup.
Selected files and folders, 1. Click the selectors in the folder structure
view of the backup to open the folders
and subfolders.
2. Select the check boxes for the files or
folders that you want to restore.
Note that selecting the check box for a
folder automatically selects all of the
and subfolders in the folder.
Restoring Files
files that
files
c. Click Restore to restore the selected files or folders to the specified location.
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Managing and Customizing the Drive
Managing and Customizing the Drive
This chapter includes the following topics:
Checking Drive Health
Safely Disconnecting the Drive
Erasing the Drive
Registering the Drive
Restoring the WD Software
The easystore software makes it easy for you to manage and customize your drive
for the best possible performance:
▪ Diagnose—Run diagnostics and status checks to make sure your drive is working
properly.
▪ Sleep Timer—Reduces power to your drive during extended periods of inactivity
to conserve power and extend the life of the drive.
▪ Drive Erase—Erase all of the data on the drive.
▪ About—See the installed software version, check for software updates, and
register your drive to receive free technical support during the warranty period
and find out about product enhancements and price discount opportunities.
Checking Drive Health
The WD Drive Utilities software provides three diagnostic tools to help make sure that your
drive is performing well. Run the following tests if you are concerned that your drive is not
operating properly:
▪ Drive status check
The drive status check is a failure-prediction function that continuously monitors key
internal performance attributes of the drive. A detected increase in drive temperature,
noise, or read/write errors, for example, can provide an indication that the drive is
approaching a serious failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive, before a failure occurs.
The result of a drive status check is a pass or fail evaluation of the drive’s condition.
▪ Quick drive test
Your drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error
conditions. The quick drive test checks the drive for major performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive’s condition.
▪ Complete drive test
The most comprehensive drive diagnostic is the complete drive test. It tests every sector
for error conditions and inserts bad sector markers as required.
It is best to run the drive diagnostics and status checks on a regular basis, before you
encounter any problems with your drive. And, because they are so fast, running the drive
status check and the quick drive test provides a high level of assurance with minimal
inconvenience. Then, run all three whenever you encounter disk error conditions when
writing or accessing files.
1. There are two ways to run WD Drive Utilities:
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Managing and Customizing the Drive
a. If you have WD Discovery installed and open, you can run WD Drive Utilities
by going to the Apps tab, finding WD Drive Utilities and clicking Open.
b. Otherwise, you can run WD Drive Utilities from the Windows Start menu by
clicking Start > All Programs > WD Discovery > More WD Apps > WD Drive Utilities
or Start > All Programs > WD Apps > WD Drive Utilities.
2. If you have more than one supported drive connected to your computer, select
the one that you want to check.
3. On the Diagnose dialog, click the button for the test that you want to run:
▪ Run Drive Status Check
▪ Run Quick Drive Test
▪ Run Complete Drive Test
Safely Disconnecting the Drive
Windows and Macintosh operating systems have a means for safely disconnecting
and removing the drive without turning off the system:
▪ Windows has a Safely Remove Hardware and Eject Media icon in the system tray
which, when used, ensures that all data is
device removal.
▪ Mac users can simply drag the drive icon to the trash before disconnecting it.
flushed from system cache before
Erasing the Drive
Note:
Using the Drive Erase Function
To erase your drive when it is not locked:
1. There are two ways to run WD Drive Utilities:
a. If you have WD Discovery installed and open, you can run WD Drive Utilities
b. Otherwise, you can run Drive Utilities from the Windows Start menu by
2. If you have more than one supported drive connected to your computer, select
the one that you want to erase.
3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase
dialog.
Erasing your drive also deletes the WD software and all of the support
files and utilities. You can download these to restore your easystore
drive to its original configuration after erasing the drive.
by going to the Apps tab, finding WD Drive Utilities and clicking Open.
clicking Start > All Programs > WD Discovery > More WD Apps > WD Drive Utilities
or Start > All Programs > WD Apps > WD Drive Utilities.
4. On the drive erase dialog:
a. If you want to change the volume name, type over the name in the Volume
Name box.
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Managing and Customizing the Drive
b. Read the explanation of the loss of data if you erase your drive. If you want to
save any of the data that is on the drive, back it up to another device before
continuing with the drive erase.
c. Click the I understand... check box to signify that you accept the risk and
activate the Erase Drive button.
d. Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base answer ID 7 for
information about downloading and restoring the WD software on your
easystore drive.
Note: Erasing your drive also removes your password. If you used a password to protect
your drive, you will need to re-create it after restoring the WD software. (See
Password Protecting the Drive.)
Registering the Drive
The WD Discovery software uses your computer’s Internet connection to register your
drive. Registering the drive provides free technical support during the warranty period and
keeps you up-to-date on the latest WD products. You can also register your drive online at
http://register.wd.com
1. Make sure that your computer is connected to the Internet.
2. Click WD Discovery > Devices to display the registration screen.
3. If you have more than one supported drive connected to your computer, select
the one that you want to register.
4. Click About > Register to display the Register Your Device screen.
5. On the Register Your Device screen:
a. Type your first name in the First name box.
b. Type your last name in the Last name box.
c. Type your email address in the Email box.
d. Select your language in the Select a country box.
e. Select or clear the Subscribe to all emails from WD check box to specify
whether you want to receive
notifications about software updates, product
enhancements, and price discount opportunities.
f. Click Register device.
Restoring the WD Software
In addition to deleting all of the data on your drive, erasing or reformatting the
drive also removes the WD software and all of the support
help.
files, utilities and online
If you ever need to remove and reinstall the WD software on your computer, or
move the drive to another computer and install the software there, you will need to
restore the WD software on your drive. To do this, after you have erased or
reformatted the drive, go to http://support.wdc.com and see Knowledge Base
answer ID 7.
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Managing and Customizing the Software
Managing and Customizing the Software
This chapter includes the following topics:
Checking for Software Updates
Uninstalling the WD Software
Checking for Software Updates
If an update is available, follow the on-screen download and installation
instructions:
Software
WD Drive Utilities 1. As updates are available, a message appears
WD Backup
Procedure
in the WD Discovery Notifications section of
the Devices screen.
2.
Click the here link to install the update.
1. As updates are available, a message appears
in the WD Discovery Notifications section of
the Devices screen.
2.
Click the here link to install the update.
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Managing and Customizing the Software
Uninstalling the WD Software
Use the Windows Add or Remove Programs function to uninstall the WD software from your
computer.
1. Go to the Control Panel.
2. Select Programs and Features category; in some versions of Windows, this is
called simply "Programs".
3. Choose the program you want to remove, then click Uninstall.
4. When prompted with an "Are you sure..." question, click Yes.
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Using the Drive with a Mac Computer
Using the Drive with a Mac Computer
The easystore drive is formatted as a single NTFS partition for compatibility with
updated Windows operating systems. To use the drive on a Mac operating system,
you must reformat the drive to a single HFS+J partition, which will remove
compatibility with Windows operating systems.
This chapter includes the following topics:
Reformatting the Drive
Restoring the WD Software
Reformatting the Drive
Reformatting the drive erases all its contents. If you have already saved files on the drive, be sure to
back them up before reformatting it.
Go to http://support.wdc.com and refer to Knowledge Base answer ID 3865 for
information about reformatting the drive.
See Troubleshooting for more information about reformatting a drive.
Restoring the WD Software
After you have reformatted your easystore drive for use on Mac computers, go to
http://support.wdc.com and see Knowledge Base answer ID 7 for information
about downloading and restoring the Mac versions of the WD Discovery software
on your easystore drive.
The WD Backup software is not available for Mac computers.
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Troubleshooting
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting
section or visit our support website at http://support.wdc.com and search our
knowledge base for more help.
Installing, Partitioning, and Formatting the Drive
Knowledge Base Answer ID
How to
▪ Partition, and format a WD drive on Windows
(10, 8, 7) and Mac OS X
▪ Convert a Mac OS X GPT partition to an NTFS
partition in Windows 7
▪ Download software, utilities, firmware
updates, and drivers for WD products (from
the Downloads Library)
▪ Format a WD external hard drive in exFAT or
FAT32*
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger
than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive,
download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/
downloads.aspx?p=34. Windows users can avoid these size limitations by formatting the drive to
exFAT.
For further details, see:
▪ Answer ID 291 at http://support.wdc.com
▪ Article IDs 314463 and # 184006 at https://support.microsoft.com
▪ The appropriate third-party software documentation or support organization
3865
3647
7
291
Frequently Asked Questions
Why is the drive not recognized under My
Computer or on the computer desktop?
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If your system has a USB 3.1, USB 3.0 or USB 2.0
PCI adapter card, be sure that its drivers are
installed before connecting your WD USB 3.1
external storage product. The drive is not
recognized correctly unless USB 3.1, USB 3.0 or
USB 2.0 root hub and host controller drivers are
installed. Contact the adapter card manufacturer
for installation procedures.
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Troubleshooting
Why won't my computer boot when I connect
my USB drive to the computer before booting?
Depending on your system configuration, your
computer might try to boot from your WD
portable USB drive. Refer to your system’s
motherboard BIOS setting documentation to
disable this feature or visit http://
support.wdc.com and see Knowledge Base
answer ID 1201. For more information about
booting from external drives, refer to your system
documentation or contact your system
manufacturer.
Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds
due to an incorrect driver installation of the USB
3.1, USB 3.0 or USB 2.0 adapter card or a system
that does not support USB 3.1, USB 3.0 or USB
2.0.
How do I determine whether or not my system
supports USB 3.1, USB 3.0 or USB 2.0?
Refer to your USB card documentation or contact
your USB card manufacturer.
Note: If your USB 3.1, USB 3.0 or USB 2.0
controller is built in to the system
motherboard, be sure to install the
appropriate chipset support for your
motherboard. Refer to your
motherboard or system manual for more
information.
What happens when a USB 3.1, USB 3.0 or USB
2.0 device is plugged into a USB 1.1 port or hub?
USB 3.1, USB 3.0 and USB 2.0 are backwardcompatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.1, USB 3.0 or USB
2.0 device can transfer data up to 12 Mbps.
If your system includes a PCI Express slot, you
can achieve higher data transfer rates by
installing a PCI Express adapter card. Contact the
card manufacturer for installation procedures and
more information.
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10
Compliance and Warranty Information
Compliance and Warranty Information
This appendix includes the following topics:
Regulatory Compliance
Environmental Compliance (China)
Warranty Information
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
▪ This device may not cause harmful interference.
▪ This device must accept any interference received, including interference that
may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to
radio or television reception. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning
the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
▪ Reorient or relocate the receiving antenna.
▪ Increase the separation between the equipment and the receiver.
▪ Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
▪ Consult the dealer or an experienced radio/television technician for help.
Any changes or
authority to operate this device.
modifications not expressly approved by WD could void your
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du
Canada.
This device complies with Canadian ICES-003 Class B.
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable
Council Directives of the European Union, including the EMC Directive (2014/30/
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Compliance and Warranty Information
EU), RoHS Directive (2011/65/EU) and Low Voltage Directive (2014/35/EU). A
“Declaration of Conformity” in accordance with the applicable directives has been
made and is on file at Western Digital Europe.
Environmental Compliance (China)
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. If this Product requires maintenance, either contact the dealer from whom
you originally purchased the Product or visit our product support website at
http://support.wdc.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective,
you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided on your
return paperwork. Your original box and packaging materials should be kept for
storing or shipping your WD product. To conclusively establish the period of
warranty, check the warranty expiration (serial number required) via
http://support.wdc.com. WD shall have no liability for lost data regardless of the
cause, recovery of lost data, or data contained in any Product placed in its
possession.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
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Compliance and Warranty Information
to WD’s specification therefor. The term of your limited warranty depends on the
country in which your Product was purchased. The term of your limited warranty is
for 2 years in the North, South and Central America region, 2 years in the Europe,
the Middle East and Africa region, and 2 years in the Asia Pacific region, unless
otherwise required by law. The term of your limited warranty period shall
commence on the purchase date appearing on your purchase receipt. For any WDbrand Solid State Drive (SSD) product (“SSD Product”), the warranty period expires
at the end of the earlier of: (a) the stated time period for the SSD Product
identified
above or (b) the point at which your use of the SSD Product exceeds the stated
endurance limit, as identified in the specifications for the SSD Product. In the event
of a conflict between this manual and the specifications, the specifications shall
take precedence. Please note, it is possible for a SSD Product to be used under
conditions which cause the media to wear out (and the warranty to expire) prior to
the expiration of the stated time period in the warranty period, as
specified in the
applicable endurance specification.
WD may at its discretion make extended warranties available for purchase. WD
shall have no liability for any Product returned if WD determines that the Product
was stolen from WD or that the asserted defect a) is not present, b) cannot
reasonably be
rectified because of damage occurring before WD receives the
Product, or c) is attributable to misuse, improper installation, alteration (including
removing or obliterating labels and opening or removing external enclosures,
including the mounting frame, unless the product is on the list of limited userserviceable products and the specific alteration is within the scope of the
applicable instructions, as found at http://support.wd.com), accident or
mishandling while in the possession of someone other than WD. Subject to the
limitations
specified above, your sole and exclusive warranty shall be, during the
period of warranty specified above and at WD’s option, the repair or replacement
of the Product with an equivalent or better Product. The foregoing warranty of WD
shall extend to repaired or replaced Products for the balance of the applicable
period of the original warranty or ninety (90) days from the date of shipment of a
repaired or replaced Product, whichever is longer.
The foregoing limited warranty is WD's sole warranty and is applicable only to
products sold as new. The remedies provided herein are in lieu of a) any and all
other remedies and warranties, whether expressed, implied or statutory, including
but not limited to, any implied warranty of merchantability or
fitness for a particular
purpose, and b) any and all obligations and liabilities of WD for damages including,
but not limited to accidental, consequential, or special damages, or any
loss, lost profits or expenses, or lost data arising out of or in connection with the
purchase, use, or performance of the Product, even if WD has been advised of the
possibility of such damages. In the United States, some states do not allow
exclusion or limitations of incidental or consequential damages, so the limitations
above may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state.
Australia/New Zealand
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
This warranty
which is likely to be quick and simple for all parties.
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identifies WD’s preferred approach to resolving warranty claims
financial
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Compliance and Warranty Information
No other warranties either express or implied by law, including but not limited to
those contained in the Sale of Goods Act, are made with respect to the Product. If
you purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply.
In Australia, our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if goods fail to be of
acceptable quality and the failure does not amount to a major failure. What
constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specifications. The term of your warranty is 2 years in Australia and New
Zealand, unless otherwise required by law. The term of your warranty period shall
commence on the purchase date appearing on your purchase receipt from an
authorized distributor or authorized reseller. For any WD-brand Solid State Drive
(SSD) product (“SSD Product”), the warranty period expires at the end of the earlier
of: (a) the stated time period for the SSD Product
at which your use of the SSD Product exceeds the stated endurance limit, as
identified in the specifications for the SSD Product. In the event of a conflict
between this manual and the specifications, the specifications shall take
precedence. Please note, it is possible for a SSD Product to be used under
conditions which cause the media to wear out (and the warranty to expire) prior to
the expiration of the stated time period in the warranty period, as specified in the
applicable endurance
specification. Proof of purchase shall be required to be
eligible for this warranty and to establish the commencement date of this warranty.
Warranty service will not be provided unless the Product is returned to an
authorized distributor, authorized reseller or regional WD return center where the
Product was first shipped by WD.
identified above or (b) the point
WD may at its discretion make extended warranties available for purchase. WD
shall have no liability for any Product returned if WD determines that the Product
was (i) not purchased from an authorized distributor or authorized reseller, (ii) not
used in accordance with WD
specifications and instructions, (iii) not used for its
intended function, or (iv) stolen from WD, or that the asserted defect a) is not
present, b) cannot reasonably be rectified because of damage occurring before
WD receives the Product, or c) is attributable to misuse, improper installation,
alteration (including removing or obliterating labels and opening or removing
external enclosures, including the mounting frame, unless the product is on the list
of limited user-serviceable products and the
specific alteration is within the scope
of the applicable instructions, as found at http://support.wd.com), accident or
mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL
DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING,
EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B)
INTERNAL FAULTS. SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION,
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Compliance and Warranty Information
DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR
THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER
CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS,
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP
ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING
ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic
or household use or consumption, provided it is fair and reasonable to do so, WD
limits its liability to replacement of the Product or supply of equivalent or better
Product. This warranty shall extend to repaired or replaced Products for the
balance of the applicable period of the original warranty or ninety (90) days from
the date of shipment of a repaired or replaced Product, whichever is longer. This
warranty is WD's sole manufacturer’s warranty and is applicable only to Products
sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at http://
support.wd.com. If the answer is not available or, if you prefer, please contact WD
at the applicable telephone number shown in the front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you
originally purchased the Product. If you are unable to contact the dealer from
whom you originally purchased the Product, please visit our product support Web
site at http://support.wd.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective,
you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The
benefits provided to you under this warranty are in addition to other
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via http://support.wd.com.
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Index
A
Australia/New Zealand 26
B
Backup
about backing up files 8
procedure 9
Box contents 1
C
CAUTION about
erasing the drive 17
China RoHS, environmental compliance 25
Cloud service, configuring 12
Compatibility with operating systems 2
Compliance, regulatory 24
Converting drive format 22
D
Disconnecting the drive 17
Disk image, downloading and restoring 18
Drive
diagnostics and status checks 16
disconnecting 17
formats, converting 3
handling precautions 3
Drive Erase dialog 17
Drive status check 16
Drive Utilities
Drive Erase dialog 17
Register Your Device dialog 18
E
Environmental compliance, China RoHS 25
Erase Drive dialog 17
Erasing the drive 17
K
Kit contents 1
L
Limited warranty 25
O
Operating systems 2
P
Physical description 3
Precautions for handling 3
Product features 1
Q
Quick drive test 16
R
Reformatting the drive 21, 22
Register Your Device dialog 18
Registering your drive 18
Regulatory compliance 24
Remote Dropbox account,
Retrieve
about retrieving files 14
configuring 20
S
Service 25, 28
Software settings
cloud service account 12
Software Settings
Dropbox Account 20
System compatibility 2
F
FCC Class B information 24
Full media scan 16
H
Handling precautions 3
Hardware 1
I
ICES-003/NMB-003 compliance 24
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U
Unlocking the drive
from the virtual CD 17
USB interface 3
W
Warranty information 27
Warranty Information 25
WD
service, obtaining 25, 28
WD Drive Utilities software
Drive Erase dialog 17
Register Your Device dialog 18
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WD Software, downloading and restoring 21
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.
WD, the WD logo, easystore, WD Discovery, WD Backup and WD Drive Utilities are
registered trademarks or trademarks of Western Digital Corporation or its affiliates
in the U.S. and/or other countries. All other marks are the property of their
respective owners. Picture shown may vary from actual product. Product
specifications subject to change without notice.
Apple, Mac, and OS X are trademarks of Apple Inc., registered in the U.S. and other
countries. Dropbox and the Dropbox logo are trademarks of Dropbox, Inc. Microsoft
and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. As used for transfer rate or
interface, megabyte per second (MB/s) = one million bytes per second, megabit
per second (Mb/s) = one million bits per second, and gigabit per second (Gb/s) =
one billion bits per second.
©
2017 Western Digital Corporation or its
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A
affiliates. All rights reserved.
4779–705168-A00
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