™
WD Dual-option
Media Center and Combo
External Storage Products
User Manual
WD Dual-option™
Media Center and Combo
External Storage Products
User Manual
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor
for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication
or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
Western Digital is a registered trademark; and WD, the WD logo, WD Dual-option, and Safe Shutdown are trademarks of
Western Digital Technologies, Inc. Retrospect and the Dantz logo are registered trademarks of Dantz Development Corporation.
Other marks may be mentioned herein that belong to other companies.
© 2005 Western Digital Technologies, Inc. All rights reserved.
2779-001010-A04 04/05
Table of Contents
1 Getting Started
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Updating Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Memory Card Compatibility (Media Center) . . . . . . . . . . . . . . . . . . . . . . 2
Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . . . . . . 3
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2 Setting Up
Windows 98SE/Me/2000/XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Mac OS v9.2.2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Mac OS X v10.2.8+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 Connecting the Drive
Installing the Stands for Vertical Placement . . . . . . . . . . . . . . . . . . . . . . . . 8
Removing the Stands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the Feet for Horizontal Placement . . . . . . . . . . . . . . . . . . . . . . . 8
Removing the Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Powering Up the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
WD Button Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4 Using the 8-in-1 Memory Card Reader (Media Center)
Media Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the USB 2.0 Hub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Inserting Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Copying Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
TABLE OF CONTENTS – i
5 Using the Backup Software
Manual Backup (Backup on Demand). . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Changing Your Manual Backup Settings . . . . . . . . . . . . . . . . . . . . . . . . . 15
Automatic Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing Your Automatic Backup Settings . . . . . . . . . . . . . . . . . . . . . . . 19
Restoring Files from a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Copying Media Using Backup on Demand (Media Center). . . . . . . . . . . 20
Finding Files from a Media Copy (Media Center) . . . . . . . . . . . . . . . . . . 22
Additional Features of Retrospect Express . . . . . . . . . . . . . . . . . . . . . . . . 22
6 Disconnecting the Drive
Using Safe Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Uninstalling Retrospect Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Uninstalling WD Button Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
7 Troubleshooting
Frequently Asked Questions — USB Information . . . . . . . . . . . . . . . . . . 25
Frequently Asked Questions — Installation . . . . . . . . . . . . . . . . . . . . . . . 26
8 Appendix
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Index
TABLE OF CONTENTS – ii
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
1
Getting Started
Thank you for purchasing this WD Dual-option product. High-speed storage, conveniently
placed buttons, and easy-to-use backup features make this external product an ideal solution
for that much-needed additional storage and a perfect place to back up your valuable data,
music, photos, and movies. This user manual provides step-by-step installation instructions
and other important information regarding your WD product. For the latest WD product
information and news, visit our Web site at www.westerndigital.com.
Kit Contents
! WD Dual-option
! Combo hard drive with built-in USB 2.0 hub
or
! Media Center including hard drive with built-in USB 2.0 hub and
8-in-1 memory card reader
! 6 ft. (1.8m) 6-pin to 6-pin FireWire cable
! 6 ft. (1.8m) USB 2.0 certified cable
! Installation CD containing Dantz
detailed user manuals in portable document format (PDF)
! AC adapter and power cord
! Quick Install Guide
! Two stands for vertical placement
! Four feet for horizontal placement
™
USB 2.0*/FireWire® external storage product:
®
Retrospect® Express backup software and
*USB 2.0 host required for Hi-Speed USB 2.0 performance. USB 2.0 is highly recommended because of the significant
reduction in file transfer time compared to USB 1.1. To determine if your system supports USB 2.0, refer to your USB
controller card documentation or contact your USB card manufacturer.
AC ADAPTER CORD
AC ADAPTER
FEET
STANDS
POWER CORD
FIREWIRE CABLE
USB 2.0 CABLE
Note: The Media Center is shown in all figures unless otherwise noted.
GETTING STARTED – 1
System Requirements
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Windows
! Available USB and/or OHCI-compliant
! Windows 98SE/Me/2000/XP ! Mac
®
FireWire port
Macintosh
! Available USB and/or OHCI-compliant
FireWire port
®
®
OS v9.2.2 or Mac OS X v10.2.8+
Note: For highest performance and reliability, WD recommends that you install the latest
service pack (SP) and updates.
Updating Your Operating System
Windows
Go to the Start menu and select Windows update. For more information regarding updating
your system, visit windowsupdate.microsoft.com.
Macintosh
Go to the Apple menu and select Software Update. For more information regarding updating
your system, visit apple.com/macosx.
Memory Card Compatibility (Media Center)
The Media Center memory card reader accepts the following types of media:
! CompactFlash
! Memory Stick
! Memory Stick PRO
! Microdrive
! MultiMedia Card
! SD Card
! SmartMedia
™
Types I and II
®
™
™
®
GETTING STARTED – 2
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Recording Your WD Product Information
CAUTION: Do not remove, tear, or damage the tape seal or any labels on the
product; these actions will void the warranty.
In the following table, write the serial number and model number of your new WD product
found on the large label on the back panel. Also, write the purchase date and other notes such
as your operating system and version. This information is necessary for setup and technical
support.
WD Product Serial Number:
WD Product Model Number:
WD Product Purchase Date:
System and Software Notes:
Registering Your WD Product
Your WD product includes 30 days of free technical support during the applicable warranty
period for your product. The 30-day period commences on the date of your first telephone
contact with WD technical support.
Register online at https://www.westerndigital.com/en/products/registration.
Handling Precautions
CAUTION: This product contains no user-serviceable parts. Refer servicing only
to authorized WD personnel or a WD-approved service center.
WD products are precision instruments and must be handled with care during unpacking and
installation. Drives may be damaged by rough handling, shock, or vibration. Be aware of the
following precautions when unpacking and installing your external storage product:
! Do not drop or jolt the drive.
! Do not move the drive during drive activity.
! Do not use the drive as a portable device.
! Do not open the product, as this will void the warranty.
! To allow proper ventilation, do not block air slots on the underside, top, or rear of the
enclosure. Do not stack any objects on top of the drive that may block ventilation.
GETTING STARTED – 3
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
2
Setting Up
The installation CD contains the Retrospect Express backup software as well as important
drivers for your WD Dual-option product. Carefully follow the appropriate procedure for
your operating system.
Windows 98SE/Me/2000/XP
1. Insert the installation CD into your CD-ROM drive. The program autoruns and displays
a setup menu. Select the option to Install Retrospect Express for WD.
View WD Dual-option Quick Install Guide
View WD Dual-option User Manual
2. Retrospect Express Installer launches and displays the following window. Click Next.
WD
3. The license agreement window is displayed. To proceed, select I accept the terms in the
license agreement and click Next.
SETTING UP – 4
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
4. Enter your User Name and click Next. In the next window, select the Recommended
installation option and click Next.
5. In the next window, click Install to begin installation. After installation is completed, the
following window is displayed. Click Finish.
6. Launch Retrospect Express from the Start menu (Start > Program Files > Retrospect >
Retrospect 6.5). You may be prompted for a license code. Since your WD product is
already licensed, this field is filled automatically. Click OK.
7. In the next window, you are prompted to register Retrospect Express. Select Register
Now to complete the registration information, and click the option either to e-mail or to
print and fax the information.
8. Proceed to “Connecting the Drive” on page 8.
SETTING UP – 5
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Macintosh
Important: Macintosh users must reinitialize the WD drive to HFS Extended Format
(or other Mac OS drive format) before using the installation CD. Skip to “Connecting
the Drive” on page 8 to connect the drive, then follow the steps below to format and set
up the drive.
Mac OS v9.2.2
1. To format or reinitialize the drive, select Control Panel > Extensions Manager from the
Apple menu.
2. Disable File Exchange from the extensions list by clearing the adjacent check box, and
click Restart.
3. After restarting, a message appears prompting you to initialize the drive. Enter a name,
select Mac OS Extended from the menu, and click Initialize.
4. Click Continue to confirm drive initialization. A hard drive icon with the name you
assigned appears on the desktop after formatting is completed. To re-enable File
Exchange, select the check box in Extensions Manager and click Restart.
5. After restarting, insert the installation CD into your CD-ROM drive.
6. A Retrospect Express CD icon appears on the desktop. Double-click the CD icon to open
it, and double-click the Retrospect Express Installer icon to begin setup.
Note: See “Windows 98SE/Me/2000/XP” on page 4 for examples of Retrospect Express
setup screens.
7. In the next window, click the button to accept the license agreement and follow the
on-screen instructions to complete the installation. After installation is completed, go to
the Applications folder and launch Retrospect Express.
8. Retrospect Express prompts you to personalize your software copy. Complete the fields
for your name and organization, accept the included license code, and click OK.
9. The next window prompts you to register Retrospect Express. Select Register Now to
complete the registration information, and click the option either to e-mail or to print
and fax the information.
10. Proceed to “Using the Backup Software” on page 13.
SETTING UP – 6
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Mac OS X v10.2.8+
1. To format or reinitialize the drive, select Applications > Utilities > Disk Utility. Select
your new drive on the left panel, and click the Erase tab on the right panel. The following
window is displayed:
2. Select Mac OS Extended from the Volume Format menu, and enter a name for your
drive in the field.
3. Click Erase to begin drive formatting. A hard drive icon with the name you assigned
appears on the desktop after formatting is completed.
Note: To partition the drive into multiple volumes for use as both a bootable backup drive
and also for general storage, select the Partition tab from the Disk Utility program menu
and follow the instructions to create two separate partitions. Your newly formatted drive
is now ready to use.
4. Insert the installation CD into your CD-ROM drive.
Note: For Mac OS X and later, you may be required to provide your administrative
password to install Retrospect Express and all necessary drivers for the USB drive.
5. A Retrospect Express CD icon appears on the desktop. Double-click the CD icon to open
it, and double-click the Retrospect Express Installer icon to begin setup.
Note: See “Windows 98SE/Me/2000/XP” on page 4 for examples of Retrospect Express
setup screens.
6. In the next window, click the button to accept the license agreement and follow the
on-screen instructions to complete the installation. After installation is completed, go to
the Applications folder and launch Retrospect Express.
7. Retrospect Express prompts you to personalize your software copy. Complete the fields
for your name and organization, accept the included license code, and click OK.
8. The next window prompts you to register Retrospect Express. Select Register Now to
complete the registration information, and click the option either to e-mail or to print
and fax the information.
9. Proceed to “Using the Backup Software” on page 13.
SETTING UP – 7
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
3
Connecting the Drive
CAUTION: Do not drop or jolt the drive or attempt to open the drive and service
it yourself; these actions will void the warranty.
Note: Stands and feet are provided for specific configurations and usage. WD recommends
using the stands for vertical placement with the buttons on top for easy accessibility.
Installing the Stands for Vertical Placement
1. Power off the external storage product and disconnect all its cables.
2. Align the edge of the stand onto the side of the drive adjacent to the back.
3. Press the other edge of the stand toward the drive until the stand snaps firmly into place.
Note: Space the stands approximately 3–4 inches apart and approximately
2–3 inches from the edge of the drive for balance and stability.
4. Repeat this process for the other stand.
Removing the Stands
1. Power off the external storage product and disconnect all its cables.
2. Place the drive upside down on a clean and steady surface.
3. Using both hands, grasp the base of the stand and carefully bend the stand upward until
the stand snaps away from the side of the drive.
4. Repeat this process for the other stand.
Installing the Feet for Horizontal Placement
1. Power off the external storage product and disconnect all its cables.
2. Place the drive upside down on a clean and steady surface.
3. The back of the drive is keyed with a small crossbar at each corner within the ventilation
slots for feet placement. Align the notch of the foot to the crossbar and insert one end of
the foot into the ventilation slot at a slight angle. The feet are keyed to ensure proper
insertion.
4. Press the foot into the groove until it snaps firmly into place.
5. Repeat this process for the three remaining feet.
Removing the Feet
1. Power off the external storage product and disconnect all its cables.
2. Place the drive upside down on a clean and steady surface.
3. Carefully dislodge the foot by firmly pushing it off the ventilation slot.
4. Repeat this process for the three remaining feet.
REMOVE FEETREMOVE STANDSINSTALL STANDS
CONNECTING THE DRIVE – 8
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Connecting the Cables
Important: You may connect the USB cable and/or FireWire cable depending on
features you want to support. WD recommends connecting both USB and FireWire
cables for optimum performance. Because the USB hub (Combo and Media Center)
and memory card reader (Media Center) are USB devices, enabling them requires a
USB connection. If you connect only the FireWire cable, USB devices are not
supported.
1. Connect the AC adapter cord to the DC power supply socket on the back of the drive.
2. Connect one end of the power cord to the AC adapter.
3. Connect the other end of the power cord to an electric outlet.
4. Connect one end of the USB 2.0 cable to the USB 2.0 port on the back of the drive.
5. Connect the other end of the USB 2.0 cable to an available USB port on your computer.
6. Connect one end of the FireWire cable to a FireWire port on the back of the drive.
7. Connect the other end of the FireWire cable to an available FireWire port on your
computer.
AUTOMATIC BACKUP BUTTON
(CLOCK ICON)
MANUAL BACKUP BUTTON
(TWO FOLDERS ICON)
USB 2.0 PORT ON COMPUTER USB 2.0 CABLE AC ADAPTER CORD
**THE POSITIONS OF POWER, MANUAL BACKUP (TWO FOLDERS ICON), AND AUTOMATIC BACKUP (CLOCK ICON)
BUTTONS VARY ACCORDING TO PRODUCT MODEL. VERIFY THEIR POSITIONS ON YOUR PRODUCT BEFORE USE.
**
POWER/SAFE SHUTDOWN
**
8-IN-1 MEMORY CARD READER
™
BUTTON
(MEDIA CENTER)
USB 2.0 HUB
**
KENSINGTON
LOCK CONNECTION
TWO FIREWIRE PORTS
®
DC POWER SUPPLY SOCKET
SECURITY
USB 2.0 PORT
(TO SYSTEM)
USB 2.0 PORT
VERTICAL STAND SETUP
Note: Depending on your system configuration, your computer may attempt to boot
from your WD Dual-option product. Refer to your system’s motherboard BIOS setting
documentation to disable this feature or visit support.wdc.com, click Knowledge Base, and
search for answer ID 1201. For more information about booting from external drives,
refer to your system documentation or contact your system manufacturer.
CONNECTING THE DRIVE – 9
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Powering Up the Drive
1. Press the Power button to turn on the drive. Your operating system automatically detects
the external drive. The area surrounding the Power button illuminates blue and flashes to
indicate drive activity. A new hard drive icon appears in the My Computer window for
PC users or on the desktop for Mac users. Your drive is preformatted as a single FAT32
partition and is now ready to use.
NEW HARD DRIVE ICON
2. Press the button once again to turn off only the drive. The USB hub and memory card
reader (Media Center) are still active. If necessary, follow the procedures in “Removing
Media” on page 12 before proceeding.
3. The interface cable associated with the drive may now be disconnected safely from the
computer.
Note: If you press the Power button while an active window is open, you are prompted to
continue before powering down. To power off the drive when windows are open, press
and hold the Power/Safe Shutdown button for 4 seconds.
4. For the Media Center, proceed to “Using the 8-in-1 Memory Card Reader (Media
Center)” on page 11; otherwise, skip to page 13.
Formatting the Drive
Your WD Dual-option product is preformatted as a single FAT32 partition for compatibility
with all Windows operating systems. The FAT32 file system has a maximum file transfer of
4 GB. For more information about file formats and overcoming file size limitations, refer to
your operating system manual or visit support.wdc.com, click Knowledge Base, and search for
answer ID 1053 for Windows 2000 or answer ID 1021 for Windows XP.
Macintosh users, see “Macintosh” on page 6 to reinitialize the drive to a Mac OS format.
WD Button Manager
The WD Button Manager controls dual-option backup functions. The icon in the system
tray (typically located on the bottom right corner of your desktop) is blue. When the drive is
powered off or disconnected, the icon disappears. If the drive has difficulty communicating
with the backup software, the icon becomes red.
WD BUTTON MANAGER ICON
CONNECTING THE DRIVE – 10
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
4
Using the 8-in-1 Memory Card Reader (Media Center)
Important: Do not remove memory cards from media slots while a corresponding
green activity LED is flashing. For instructions on the proper removal of media,
see “Disconnecting the Drive” on page 23.
Media Icons
In Windows, each media icon is represented by a drive letter in My Computer. In Macintosh,
two new icons appear on the desktop screen. Media icon names are as follows:
Slot 1 — CompactFlash Icon Slot 2 — 5-in-1 Icon
! CompactFlash Types I/II ! Memory Stick
! Microdrive ! Memory Stick PRO
! MultiMedia Card
! SD Card
! SmartMedia
SLOT 2
MEMORY STICK
MEMORY STICK PRO
MULTIMEDIA CARD
SD CARD
SMARTMEDIA
SLOT 1
COMPACTFLASH TYPES I/II
MICRODRIVE
(COMPACTFLASH TYPE I SHOWN)
COMPACTFLASH ICON
5-IN-1 ICON
USING THE USB 2.0 HUB
(USB FLASH PEN DRIVE SHOWN)
USING THE 8-IN-1 MEMORY CARD READER (MEDIA CENTER) – 11
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Using the USB 2.0 Hub
The drive includes one port on the front for easy access and another port on the back.
1. To use a USB flash pen or thumb drive, insert the device into the port. Your operating
system immediately recognizes the device and displays a new icon in My Computer
(Windows) or on the desktop (Macintosh). Click the icon to access your data.
2. To safely remove the drive, be sure that all data is saved from the pen/drive onto your
computer, close any active windows or applications associated with the drive, and
carefully pull the drive from the USB hub.
Inserting Media
1. Find the correct slot for your memory card (see “Media Icons” on page 11) and insert it
until it clicks or secures into place.
Note: Do not force the card into the slot. If the card does not insert properly, you may
need to reinsert it with the gold connector end facing upward. When the card is properly
inserted, the media activity LED illuminates green.
2. Double-click the appropriate media icon (may be different from shown) in the My
Computer window (Windows) or on the desktop (Macintosh).
3. The next window displays data contained on the card/stick. If the card was directly
formatted or used by a digital camera, you may have to double-click a folder to access
its contents.
Removing Media
CAUTION: Failure to follow these steps before removing media may result in
corruption or loss of data.
1. Be sure that all data is saved from the memory card/stick onto your computer.
2. Close any active windows or applications associated with the card.
3. Windows: Open the My Computer window, right-click the media icon associated with
your card, and select Eject from the pop-up menu.
Macintosh: Drag and drop the media icon onto the Trash icon.
4. Slot 1 (CompactFlash Types I/II, Microdrive): Press the button to the right of the slot to
eject the card. If necessary, carefully pull the card from its slot.
Slot 2 (all other media types): Carefully pull the card from its slot.
Copying Media
For instructions to copy or back up memory cards manually, see page 20. To transfer or save
data from a card to your computer, use either of the following methods:
Drag and Drop
1. Locate or create a destination folder on your desktop.
2. Drag and drop data from the card into the destination folder.
Copy and Paste
1. From the media folder, go to the Edit menu and click Select All. In the same menu,
select Copy.
2. From the Edit menu, go to the destination folder and select Paste.
USING THE 8-IN-1 MEMORY CARD READER (MEDIA CENTER) – 12
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
5
Using the Backup Software
This section contains instructions for both Windows and Macintosh users to set up your
WD Dual-option product with Dantz Retrospect Express backup software.
Manual Backup (Backup on Demand)
1. Press the Manual Backup button (two folders icon) on the front of the drive to launch the
initial setup wizard. Click Next.
2. Click the drive you want to back up. This is the source drive that Retrospect Express
backs up each time you press the Manual Backup button. Click Next.
USING THE BACKUP SOFTWARE – 13
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
3. Windows and Mac OS 9.x users: By default, the software copies Documents Only, which
includes your contacts, documents, music, and pictures. This is the ideal choice for most
users. Make your choice and click Next.
Note: To create a backup that includes restoration of your operating system and
programs, visit support.wdc.com, click Knowledge Base, and search for answer ID 1270.
Mac OS X users: In the following window, select the types of files to back up. Make your
choice and click Next.
4. Select the drive on which to store your backup files. Click Next.
Note: The destination drive cannot be the same drive selected as the source drive. If you
have multiple external drives connected, the drive on which the button was pressed is the
default destination.
USING THE BACKUP SOFTWARE – 14
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
5. The last window summarizes the settings you specified in the Backup On Demand
wizard. To make any changes, click Back; otherwise, click Finish to complete the setup
and begin your first backup. Each time you press the Manual Backup button, Retrospect
Express launches the wizard and backs up your files.
Changing Your Manual Backup Settings
1. Press the Manual Backup button.
2. The wizard displays a summary of your existing choices and allows 10 seconds to either
accept the settings or click Modify to launch the wizard and change your settings.
USING THE BACKUP SOFTWARE – 15
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Automatic Backup
1. Press the Automatic Backup button (clock icon) on the front of the drive to launch the
initial setup wizard. Click Next.
2. Click the drive you want to back up. This is the source drive that Retrospect Express
backs up each time an automatic backup begins. Click Next.
3. Windows and Mac OS 9.x users: By default, the software copies Documents Only, which
includes your contacts, documents, music, and pictures. This is the ideal choice for most
users. Make your choice and click Next.
Note: To create a backup that includes restoration of your operating system and
programs, visit support.wdc.com, click Knowledge Base, and search for answer ID 1270.
USING THE BACKUP SOFTWARE – 16
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Mac OS X users: Select the types of files to back up in the following window. Make your
choice and click Next.
4. Select the drive on which to store your backup files. Click Next.
Note: The destination drive cannot be the same drive selected as the source drive. If you
have multiple external drives connected, the drive on which the button was pressed is the
default destination.
5. Select the frequency of automatic backups and click Next.
USING THE BACKUP SOFTWARE – 17
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6. If you chose Every day, specify the time for your automatic backups and click Next.
7. If you chose Once a week, select the day and specify the time for your automatic backups,
and click Next.
8. The last window summarizes the settings you specified in the Automatic Backup wizard.
To make any changes, click Back. To start your first backup now, select Start the backup
now. Click Finish to complete the setup. The area surrounding the Automatic Backup
button is illuminated blue, indicating that backups are scheduled to occur automatically.
Important: Both the source and destination drives must remain powered on (not sleep
mode) for automatic backups to occur at their scheduled times. If necessary, modify the
power management settings in your operating system.
USING THE BACKUP SOFTWARE – 18
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Changing Your Automatic Backup Settings
Follow these steps to edit your automatic backup settings, disable Automatic Backup, or
enable an existing Automatic Backup that is currently disabled.
1. Press the Automatic Backup button. The Automatic Backup button LED immediately
begins to flash indicating that a change is in progress.
2. The wizard displays a summary of your existing choices and allows 10 seconds to either
accept the settings or click Modify to launch the wizard and change your settings. After
you have changed your settings or the timer has expired, the LED stops flashing and
remains lit when Automatic Backups are enabled.
Restoring Files from a Backup
Windows
1. Open the My Computer window and double-click the hard drive icon of your backup.
2. Open the Retrospect Backup folder, and open the folder named Backup on your selected
hard drive. Select any files or folders, and drag and drop the files where you want to
restore them.
Note: If you do not know the location of a file on your hard drive, go to Start > Search >
For Files or Folders to search.
Macintosh
1. Double-click the hard drive icon of your backup.
2. Open the Retrospect Backup folder, and open the folder named Backup on your selected
hard drive. Select any files or folders, and drag and drop the files where you want to
restore them.
Note: If you do not know the location of a file on your hard drive, use Finder’s Find File
or Sherlock to search.
USING THE BACKUP SOFTWARE – 19
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
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Copying Media Using Backup on Demand (Media Center)
1. Insert a card/stick into the correct slot (see “Media Icons” on page 11).
2. Press the Manual Backup button (two folders icon) on the front of the drive to launch the
wizard. If you have not configured Backup On Demand, click Next. If you previously
configured Backup On Demand, the wizard displays a summary of your existing choices
and allows 10 seconds to either accept the settings or click Modify to launch the wizard
and change your settings.
3. Click the card you want to copy.
4. Choose how to copy the card. By default, Retrospect Express copies the files to a new
folder with a date stamp on the destination hard drive, allowing you to track the backup
easily by date. This is highly recommended when copying data from the same or multiple
media to prevent data loss.
USING THE BACKUP SOFTWARE – 20
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
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If you want your backup to synchronize to the same folder on the destination and keep
only a current copy, select the Copy Files to Backup of <drive name/drive letter> option.
Important: Selecting this option deletes any files in the destination folder that are not
currently on the card. This option is not recommended unless you want one-way
synchronization and have another backup of the files elsewhere.
5. Select the drive on which to store your backup files. By default, the WD Dual-option
product is selected. Click Next
Note: The destination drive cannot be the same drive selected as the source drive. If you
have multiple external drives connected, the drive on which the button was pressed is the
default destination.
6. The last window summarizes the settings you specified in the Backup On Demand
wizard. To make any changes, click Back; otherwise, click Finish to complete the setup
and begin your first backup. Each time you press the Manual Backup button, Retrospect
Express launches the wizard and backs up your files.
USING THE BACKUP SOFTWARE – 21
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Finding Files from a Media Copy (Media Center)
Windows
1. Open the drive containing your copied files.
2. Open the Retrospect Express Backup folder and the appropriate folder. For example, if
you copied media on February 25, 2005, look for Retrospect Backup\Copy of Card1
(H:) 25Feb05-00. Select any files or folders, and drag and drop them where you want.
Note: If you do not know the location of a file, go to Start > Search > For Files or Folders
to search.
Macintosh
1. Open the drive containing your copied files.
2. Open the Retrospect Express Backup folder and the appropriate folder. For example, if
you copied media on December 3, 2004, look for Copy of CompactFlash (H:)
3Dec2004. Select any files or folders, and drag and drop them where you want.
Note: If you do not know the location of a file, use Finder’s Find File or Sherlock
to search.
Additional Features of Retrospect Express
Retrospect Express includes additional features that are not integrated into WD backup
wizards. To learn more about advanced features of Retrospect Express, refer to the Retrospect
Express User’s Guide included on the installation CD.
Note: This version of Dantz software does not support server applications.
To view documents, insert the installation CD into your CD-ROM drive. The program
autoruns and displays a setup menu. Click the View option for the document you want
to view.
USING THE BACKUP SOFTWARE – 22
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6
Disconnecting the Drive
Using Safe Shutdown
CAUTION: To prevent data loss, be sure to close all active applications before
shutting down the drive.
Safe Shutdown
transferred before shutting down the drive. When the drive is idle or is not used for
10 minutes, the drive spins down to save energy while keeping the case cool.
1. Press the Power/Safe Shutdown button once. You may hear the drive power down, and
the power light turns off.
Note: Pressing the Power/Safe Shutdown button for 4 seconds forces the drive to shut
down.
2. The drive is now shut down properly and can be disconnected safely.
Using Manual Shutdown
CAUTION: To prevent data loss, be sure to close all active applications before
shutting down the drive.
Note: If you used Safe Shutdown, you need not follow the steps below; however, you may use
these steps as an alternative method for disconnecting the drive. After the drive is shut down,
the Safely Remove Hardware window no longer displays the drive.
™
is a WD-exclusive feature which ensures that all your data is safely
Windows Me/2000/XP
1. Double-click the Safely Remove Hardware icon in your system tray (typically located on
the bottom right corner of your desktop).
2. Select USB Mass Storage Device from the list and click Stop. The following window is
displayed. Select the drive to be disconnected and click OK.
SAFELY REMOVE HARDWARE ICON
Important: If other USB devices (such as a portable flash drive) are connected to your
computer, there may be multiple listings for USB Mass Storage Device. Be sure to
select the correct device associated with your WD product.
3. Click Close and press the Power button once. Now you can safely disconnect the USB
cable from your computer and the power cord from the electric outlet.
DISCONNECTING THE DRIVE – 23
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
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Windows 98SE
1. Right-click the WD Button Manager icon in the system tray (typically located on the
bottom right corner of your desktop).
2. Click the option to safely remove the drive from your system.
3. Press the Power button once. Now you can safely disconnect the USB cable from your
computer and the power cord from the electric outlet.
Macintosh
1. Find the Removable Disk icon associated with the drive you want to disconnect, and drag
it to the Trash icon on your desktop.
2. After the disk icon disappears from the desktop, press the Power button once. Now you
can safely disconnect the USB cable from your computer and the power cord from the
electric outlet.
Uninstalling Retrospect Express
1. To uninstall the backup software, go to Start > Settings > Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Select Retrospect 6.5 and click Remove.
Note: For more information regarding removing Retrospect Express software or other
installation drivers associated with your WD product, visit support.wdc.com.
Uninstalling WD Button Manager
1. To uninstall WD Button Manager, right-click the WD icon in the system tray (typically
located on the bottom right corner of the desktop).
2. Select Uninstall Button Manager from the pop-up menu, and click OK.
WD BUTTON MANAGER ICON
DISCONNECTING THE DRIVE – 24
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
7
Troubleshooting
To search the WD technical support knowledge base and to view a complete list of FAQs for
your operating system, visit our support Web site at support.wdc.com.
Frequently Asked Questions — USB Information
Q: What is Hi-Speed USB?
A: Hi-Speed USB is another name for USB 2.0, which provides transfer rates up to 40 times
faster than USB 1.1. Upgrading to USB 2.0 is highly recommended because of the
significant reduction in file transfer time versus USB 1.1.
Q: How do I determine whether or not my system supports USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 2.0 controller is built-in to the system motherboard, be sure to install
the appropriate chipset support for your motherboard. Refer to your motherboard or
system manual for more information.
Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub?
A: USB 2.0 is backward-compatible with USB 1.1. When connected to a USB 1.1 port or
hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps.
Q: Can USB 1.1 cables be used with USB 2.0 devices?
A: Although USB 1.1 cables work with USB 2.0 devices, it is recommended that USB 2.0
certified cables be used with USB 2.0 peripherals and USB 2.0 PCI adapter cards.
TROUBLESHOOTING – 25
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
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Frequently Asked Questions — Installation
Q: Why does the drive not power up?
A: After connecting the power cord, be sure to press the Power button. The area surrounding
the button illuminates blue, and you may hear the drive spin and power up.
Q: Why is the drive not recognized under My Computer or on the computer desktop?
A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before
connecting your WD USB 2.0 external storage product. The drive is not recognized
correctly unless USB 2.0 root hub and host controller drivers are installed. Contact the
adapter card manufacturer for installation procedures.
Q: How do I partition and reformat the drive?
A: FAT32 partitions created by the utilities included in Windows 2000/XP have a maximum
partition size of 32 GB. To create partitions larger than 32 GB, you must reformat the
drive using NTFS. See “Formatting the Drive” on page 10.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of
the USB 2.0 adapter card or a system that does not support USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by
installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation
procedures and more information.
Note: If an additional external drive is connected to the WD product, USB bandwidth is
shared and may affect performance.
Q: I accidentally uninstalled WD Button Manager. How do I reinstall it?
A: Go to Start > Run. Type wdbtnmgr in the Open field and click OK to load WD Button
Manager.
TROUBLESHOOTING – 26
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
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8
Appendix
Regulatory Compliance
FCC Class B Information
This device has been tested and found to comply with the limits of a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This unit generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio or television reception. However, there
is no guarantee that interference will not occur in a particular installation. Any changes or
modifications not expressly approved by WD could void the user's authority to operate this
equipment.
The following booklet, prepared by the Federal Communications Commission, may be
helpful: How to Identify and Resolve Radio/TV Interference Problems. This booklet is Stock
No. 004-000-00345-4 available from the US Government Printing Office, Washington,
DC 20402.
CSA Notice
Le prent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe B préscrites dans le Règlement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of
Communications.
Underwriters Laboratories Inc.
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1. Information
Technology Equipment - Safety - Part 1: General Requirements (File E101559).
CE Compliance for Europe
Verified to comply with EN55022 for RF Emissions and EN50082-1 for Generic Immunity,
as applicable.
APPENDIX – 27
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
Warranty Information
This product contains no user-serviceable parts. Refer servicing only to authorized WD
personnel or a WD-approved service center.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If this
Product requires maintenance, either contact the dealer from whom you originally purchased
the Product or visit our product support Web site at support.wdc.com for information about
how to obtain service or a Return Material Authorization (RMA). If it is determined that the
Product may be defective, you will be given an RMA number and instructions for Product
return. An unauthorized return (i.e., one for which an RMA number has not been issued) will
be returned to you at your expense. Authorized returns must be shipped in an approved
shipping container, prepaid and insured, to the address provided on your return paperwork.
Your original box and packaging materials should be kept for storing or shipping your WD
product. Your warranty will be void if your returned hard drive is shipped in anything other
than the original packaging or WD approved materials. To conclusively establish the period
of warranty, check the warranty expiration (serial number required) via support.wdc.com. WD
shall have no liability for lost data, regardless of the cause, recovery of lost data, or data
contained in any Product placed in its possession.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will be free from defects in
material and workmanship for a period of one (1) year and will conform to WD’s
specification therefor. This limited warranty period shall commence on the purchase date
appearing on your purchase receipt. WD shall have no liability for any Product returned if
WD determines that the Product was stolen from WD or that the asserted defect a) is not
present, b) cannot reasonably be rectified because of damage occurring before WD receives
the Product, or c) is attributable to misuse, improper installation, alteration (including
removing or obliterating labels and opening or removing external covers, unless authorized to
do so by WD or an authorized service center), accident or mishandling while in the possession
of someone other than WD. Subject to the limitations specified above, your sole and exclusive
warranty shall be, during the period of warranty specified above and at WD’s option, the
repair or replacement of the Product. The foregoing warranty of WD shall extend to repaired
or replaced Products for the balance of the applicable period of the original warranty or ninety
(90) days from the date of shipment of a repaired or replaced Product, whichever is longer.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold
as new. The remedies provided herein are in lieu of a) any and all other remedies and
warranties, whether expressed, implied or statutory, including but not limited to, any implied
warranty of merchantability or fitness for a particular purpose, and b) any and all obligations
and liabilities of WD for damages including, but not limited to accidental, consequential, or
special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in
connection with the purchase, use, or performance of the Product, even if WD has been
advised of the possibility of such damages. In the United States, some states do not allow
exclusion or limitations of incidental or consequential damages, so the limitations above may
not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
APPENDIX – 28
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
WD Service and Support
If you need additional information or help during installation or normal use of this product,
visit our product support Web site at support.wdc.com and choose from these topics:
! Warranty Services — Obtain warranty information, warranty status, extended warranty,
product replacement, RMA status, and shipping and packaging information.
! Downloads Library — Download installation software and drivers.
! Technical Information — Access product specifications, technical tips, and the online
forum.
! Knowledge Base — Explore our expert knowledge base and Frequently Asked Questions.
! Service Partners — Find available WD-approved service and support in your region.
! Contact Support — Contact a support representative by e-mail.
! Rebates — Check the status of rebate submissions.
! Localized Support — Display service and support information in various languages.
When contacting WD for support, have your WD product serial number, system hardware,
and system software versions available.
support.wdc.com
www.westerndigital.com
800.ASK.4WDC North America
949.672.7199 Spanish
+800.6008.6008 Asia Pacific
+31.20.4467651 EMEA
Western Digital
20511 Lake Forest Drive
Lake Forest, California 92630 U.S.A.
APPENDIX – 29
Index
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
A
Automatic backup 16
Automatic backup, change settings 19
B
Backup
automatic 16
automatic, change settings 19
finding files from 22
manual 13
manual, change settings 15
on demand 13
restoring files from 19
software 13
Button Manager 10
Button Manager, uninstalling 24
C
CE compliance 27
Compliance, regulatory 27
Connecting the cables 9
Connecting the drive 8
Copying media 12
CSA Notice 27
D
Disconnecting the drive 23
Drive
connecting 8
copying memory card 12
disconnecting 23
formatting 10
horizontal placement 8
inserting memory card 12
memory card reader 11
removing memory card 12
using the USB 2.0 hub 12
vertical placement 8
E
Europe, CE compliance 27
F
FAQs 25
FCC Class B information 27
Features, Retrospect Express 22
Feet, installing 8
Feet, removing 8
Finding files 22
Formatting the drive 10
Frequently asked questions 25
H
Handling precautions 3
Horizontal placement 8
I
Icons, memory card reader 11
Inserting media 12
Installation, FAQs 26
Installing
feet 8
Retrospect Express 4
stands 8
K
Kit contents 1
L
Limited warranty 28
M
Macintosh software update 2
Manual
backup 13
backup, change settings 15
shutdown 23
Media
finding files from 22
restoring files from 19
Memory card
copying 12
inserting 12
removing 12
USB 2.0 hub 12
Memory card reader
compatibility 2
icons 11
using 11
Model number 3
O
Obtaining service 28
Operating system, updating 2
INDEX – 1
WD DUAL-OPTION MEDIA CENTER AND COMBO EXTERNAL STORAGE PRODUCTS
USER MANUAL
P
Precautions, handling 3
Product information 3
Product registration 3
R
Registration, product 3
Regulatory compliance 27
Removing
feet 8
media 12
stands 8
Requirements, system 2
Restoring files 19
Retrospect Express
features 22
installing 4
uninstalling 24
S
Safe Shutdown 23
Serial number 3
Service packs 2
Service, WD 28, 29
Setting up software 4
Shutdown, manual 23
Shutdown, Safe 23
Software, backup 13
Stands, installing 8
Stands, removing 8
Support, WD 29
System requirements 2
W
Warranty 28
Warranty, limited 28
WD
Button Manager 10
Button Manager, uninstalling 24
service 29
support 29
Windows, updating 2
T
Troubleshooting 25
U
UL 27
Underwriters Laboratories Inc. 27
Uninstalling, Retrospect Express 24
Uninstalling, WD Button Manager 24
Updating, operating system 2
USB 2.0 hub, using 12
USB information, FAQs 25
V
Vertical placement 8
View documents 22
INDEX – 2
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