Western Digital WDBRMH0080JCH User manual

My Book® Duo

Premium RAID Storage

User Manual

My Book Duo User Manual

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External Desktop

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer,

please contact WD

Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/

7. To help us keep you informed of new features and services, remember to register your product online at http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wd.com and choose from these topics:

 Downloads—Download drivers, software, and updates for your WD product.

 Registration—Register your WD product to get the latest updates and special offers.

 Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and

data recovery information.

 Knowledge Base—Search by keyword, phrase, or answer ID.

 Installation—Get online installation help for your WD product or software.

at the best telephone number shown below.

 WD Community—Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and

system software versions available.

North America

English 800.ASK.4WDC

(800.275.4932) Europe

Spanish 800.832.4778 Middle East

Mexico

South America

Chile 1230 020 5871 Australia 1800 429 861 / 0011 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 / 400 627 6682 Venezuela 0800 100 2855 Hong Kong 3057 9031 Peru 0800 54003 India 1800 200 5789 / 1800 419 5591 Uruguay 000 413 598 3787 Indonesia 001 803 852 3993 Argentina 0800 4440839 Japan 0800 805 7293 Brazil 0800 7704932 Korea 02 2120 3415

* Toll free number available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy,

Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

001 8002754932 Russia

0021 800 83247788

Europe (toll free)*

Africa

Asia Pacific

Malaysia 1800 817 477 New Zealand 0508 555 639 / 00800 2275 4932 Philippines 1800 1855 0277 Singapore 1800 608 6008 Taiwan 0800 225 593 Thailand 00 1800 852 5913 Other countries +86 21 2603 7560

00800 ASK4 WDEU (00800 27549338) +31 880062100 +31 880062100 +31 880062100 8 10 8002 335 5011

MY BOOK DUO USER MANUAL

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 About Your WD Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Device Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Device Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Drive Status LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

USB 3.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

USB Hub Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Kensington Security Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Registering Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 Connecting the Device and Getting Started . . . . . . . . . . . . . . . . . . . . . 7

Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Started with the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3 WD SmartWare Software Functional Overview . . . . . . . . . . . . . . . . . . 17

Home Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Retrieve Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Settings Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Help Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4 Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

How the Backup Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5 Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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6 Locking and Unlocking the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Password Protecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Unlocking the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

With the WD Security or WD Drive Utilities Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

With the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

With the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Turning Off the Device Lock Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

7 Managing and Customizing the Device . . . . . . . . . . . . . . . . . . . . . . . . 54

Checking Device Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Erasing the Device Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using the Drive Erase Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Five Invalid Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Managing the Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Checking the Device Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Changing the Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Registering the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Setting the Device Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Upgrading the Device Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Checking Device Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Monitoring Icon Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Safely Disconnecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

8 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 68

Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Configuring a Remote Dropbox Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Specifying a Different Retrieved Content Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Specifying the Number of Backup Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Uninstalling the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Uninstalling on Windows Vista or Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Uninstalling on Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

9 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Determining Which Drive Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Obtaining a Replacement Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Removing and Replacing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

10 Using the Device with a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Reformatting the Device Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

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11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

A Installing the SES Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Installing on Windows Vista Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Installing on Windows 7 and Windows 8 Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

B Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . 90

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . . 91

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Warranty Information (Australia/New Zealand) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

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About Your WD Storage Device

My Book® Duo premium RAID storage provides the quickest way to transfer, save and protect your photos, videos, music and other massive files to free up valuable space on your computers. This dual-drive device features blazing-fast transfer speeds, encrypted hardware RAID, and comprehensive local and cloud backup options. My Book Duo is the ultimate storage solution offering the capacity and security you need.

This introductory chapter includes the following topics:

Features Kit Contents Optional Accessories Operating System Compatibility Device Drive Format Physical Description Registering Your Device Handling Precautions

Features

My Book Duo is the ultimate dual-drive storage solution offering the capacity and security you need, with blazing-fast transfer speeds, hardware-configured RAID, and comprehensive local and cloud backup options.

Quickly save and organize your files—Free up valuable space on all your computers. Save and organize your entire media collection on your My Book Duo device with ultrafast data transfer speeds up to 290 MB/s for HD video files on 4- to 12-TB devices. (Performance may vary based on your operating system and hardware configuration.)

Massive capacity—The My Book Duo device is your storage vault. With up to 12 TB of capacity, you can save and protect all your photos, videos, music, and important documents in one safe place.

Speed and security with hardware-configured RAID—True hardware RAID uses an independent processor to manage RAID volumes, maximize bandwidth, and sustain performance and reliability.

Multiple data management options—Use the default performance mode (RAID 0) for faster data transfers and maximum capacity. With safe mode (RAID 1) half the capacity is used to store your data and the other half is used for a duplicate copy, offering twice the data protection. You can also reconfigure to JBOD mode and use the drives individually. And with the 256-bit AES hardware encryption feature, you have peace of mind knowing that your files are secure.

Complete backup solutions to secure your data from loss—Your My Book Duo device offers a comprehensive backup solution to help protect your media collection and important files.

 Integrated backup software—The WD SmartWare Pro software works quietly in the

background to help protect your data using minimal computer resources. Select continuous backup mode to automatically back up your files as they change, or

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select the scheduled backup option to automatically back up your files at specified intervals.

 Cloud backup with Dropbox™—Easily save a second copy of your files to your

Dropbox cloud account using the WD SmartWare Pro software. Then open, view, and share the files you have backed up using Dropbox. And for more ways to protect your important content, you can also back up your Dropbox account to your My Book Duo device.

Note: A Dropbox account is required for cloud backup. Cloud services,

features, and applications can be changed, terminated, or interrupted at any time, and may vary by country.

 System-level backup—Acronis True Image WD Edition software backs up your

computer’s hard drive at the system level for total data protection. With a systemlevel backup to your My Book Duo device, you can restore your computer’s hard drive after a system crash or restore selected system files that have been corrupted or accidentally deleted.

For Acronis True Image (ATI) WD Edition software and user guide downloads, go to:

 ATI WD Edition software free download: http://products.wd.com/wdacronis  ATI WD Edition user guide free download: http://products.wd.com/wdacronis/um

Ultimate security with password protection—Gain peace of mind knowing that your data is protected from unauthorized access with password protection for your privacy.

Flexible connectivity with two USB expansion ports—Expand your storage capacity and clear your workspace with two additional USB 3.0 ports on the back of your My Book Duo device. Connect additional drives to expand as your storage needs increase. Or use them to charge your smartphones or tablets to create the ultimate organized workspace.

Configure, manage, and diagnose your device with the WD Drive Utilities™ software—You are in complete control. With this software you can run drive diagnostics,

manage RAID configurations, erase and format your device drives, register your device, and more.

Easy to set up, easy to use—Ready to use right out of the box with preformatted NTFS drive partitions for supported Windows operating systems. The device drives can also be easily reformatted for supported Mac OS X operating systems.

Ultra-reliable with WD Red™ drives—Your My Book Duo device has WD Red drives inside. These drives are designed and tested for reliability and optimal performance in small RAID environments.

User serviceable enclosure—Ready to upgrade your drives to expand storage capacity? With the simple push of a button, pop open the enclosure and insert new drives with ease. No special tools required.

Important: For the latest WD product information and news, visit our website at

http://www.wd.com. For the latest software, firmware, and product documentation and

information, go to http://support.wd.com/downloads.

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Kit Contents

As shown in Figure 1, your My Book Duo device kit includes the following:

 My Book Duo device, with WD SmartWare Pro, WD Drive Utilities, and WD Security

software

 USB 3.0 cable

 AC adapter

 Quick install guide

USB 3.0 Cable

™

Quick Install Guide

My Book Duo Device

Figure 1. My Book Duo Kit Contents

AC Adapter

Optional Accessories

For information about optional accessories for WD products, visit:

US http://www.shopwd.com or http://www.wdstore.com

Canada http://www.shopwd.ca or http://www.wdstore.ca

Europe http://www.shopwd.eu or http://www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of Technical Support

contacts, visit http://support.wd.com and see Knowledge Base answer ID 1048.

Operating System Compatibility

Your My Book Duo device and the WD Drive Utilities and WD Security software are compatible with the following operating systems:

Windows Mac OS X

 Windows Vista

 Windows 7

 Windows 8

 Snow Leopard

 Lion

 Mountain Lion

 Mavericks

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The WD SmartWare Pro software is compatible with the following operating systems:

Windows

 Windows Vista

 Windows 7

 Windows 8

Compatibility can vary, depending on hardware configuration and operating system.

For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update.

Device Drive Format

Your My Book Duo device drives are preformatted as a single NTFS partition for compatibility with all supported Windows operating systems. If you want to use the device with a Mac computer, see “Reformatting the Device Drives” on page 81 and “Troubleshooting” on page 82.

Physical Description

As shown in Figure 2, the My Book Duo device has the device power/activity LED indicator and a status indicator for each drive on the front.

Device Power/Activity LED

Figure 2. Front of the My Book Duo Device

Drive Status LEDs

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As shown in Figure 3, the My Book Duo device has the power connector, reset button, interface port, two USB 3.0 hub connectors, and a security slot on the back.

Reset Button Access Hole

USB Hub Connectors

USB 3.0

Kensington® Security Slot

3-amp Power Connector

Figure 3. Back of the My Book Duo Device

Device Power/Activity LED

The device power/activity LED shows the condition of the device as follows:

LED Appearance Device Condition

Black (off) Powered down or not connected to a computer

White, steady Powered up, connected, and idle

White, blinking slowly Standby—initiated by the device sleep timer setting

White, blinking rapidly Read or write activity or rebuilding a RAID 1 array

Red, blinking slowly RAID fault status condition

Red, blinking rapidly Overheated

Drive Status LEDs

The drive status LEDs show the drive status as follows:

LED Appearance Drive Status

Black (off) Normal, no fault

Red, steady Drive has a RAID fault condition or is rebuilding

ABOUT YO UR WD STOR AGE DEVICE – 5

MY BOOK DUO USER MANUAL

USB 3.0 Interface

USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with USB 2.0. Connection to a USB 2.0 port transfers data at the port speed—up to 480 Mb/s.

USB Hub Connectors

Provide USB 3.0 ports for two additional devices.

Reset Button

Use the reset button to resume the rebuild of a RAID 1 mirror array offline after disconnecting the My Book Duo device from your computer.

Kensington Security Slot

For device security, the Kensington security slot accepts a standard Kensington security cable (sold separately). For more information about the Kensington security slot and available products, visit www.kensington.com.

Registering Your Device

Always register your My Book Duo device to get the latest updates and special offers. You can easily register your device using the WD Drive Utilities software, as described in “Registering the Device” on page 64. Another way is to register online at

http://register.wd.com.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Device drives may be damaged by rough handling, shock, or vibration. Always observe the following precautions when unpacking and installing your external storage product:

 Do not drop or jolt the device.

 Do not move the device during activity.

 Do not use this product as a portable device.

 To allow proper ventilation, do not block any of the device enclosure’s air slots.

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Connecting the Device and Getting Started

This chapter provides instructions for connecting the device and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. It includes the following topics:

Connecting the Device Getting Started with the WD Software

Connecting the Device

1. Turn on your computer.

2. Connect the My Book Duo device as shown in Figure 4.

3. If a Found New Hardware screen appears, click Cancel to close it. The WD software

installs the proper driver for your device.

4. Verify that the device appears in your computer’s file management utility listing.

Your My Book Duo device is now ready to use as an external storage device. You can

enhance its capabilities by installing the WD software that is on the device:

 WD Drive Utilities

 WD Security

 WD SmartWare

CONNECTING THE DEVICE AND GETTING STARTED – 7

MY BOOK DUO USER MANUAL

Figure 4. Connecting the My Book Duo Device

Getting Started with the WD Software

1. Double-click the WD Apps Setup file that appears in the listing for the device in your

computer’s file management utility to display the WD Apps Setup Wizard:

2. Click Next to display the End User License Agreement.

3. Read the license agreement and privacy policy and select the I have read and

agree... check box to accept the agreement and activate the Next button.

4. Click Next to display the Custom Setup dialog:

5. On the Custom Setup dialog:

a. Select an application name to see a brief description of the application:

 WD Drive Utilities

 WD Security

 WD SmartWare

b. Clear the check box for any application that you do not want to install.

c. Select or clear the installation option check boxes for each application:

 Create Desktop Shortcut

 Launch Application

CONNECTING THE DEVICE AND GETTING STARTED – 8

MY BOOK DUO USER MANUAL

d. Click Next to install the selected applications and options.

6. Wait for the installation to complete:

7. When the installation completes, click Finish to exit the WD Apps Setup Wizard:

8. Depending on your selections:

 Installing the WD Drive Utilities software with the Launch Application option

displays the WD Drive Utilities screen (see Figure 5 on page 10 and “Managing and Customizing the Device” on page 54).

 Installing the WD Security software with the Launch Application option displays

the WD Security screen (see Figure 6 on page 10 and “Locking and Unlocking the Device” on page 47).

 If your computer is connected to the Internet, installing the WD SmartWare

software displays the Upgrade to WD SmartWare Pro screen for activating your free software upgrade (see Figure 7 on page 11 and proceed to step 9 on page 11).

CONNECTING THE DEVICE AND GETTING STARTED – 9

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Figure 5. WD Drive Utilities Screen

Figure 6. WD Security Screen

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Figure 7. Upgrade to WD SmartWare Pro Screen

9. The WD SmartWare Pro software upgrade extends the backup function to non-WD

drives, unsupported WD drives, and a remote Dropbox folder. Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on nine other computers.

a. Type your first name in the First Name box.

b. Type your last name in the Last Name box.

c. Type your email address in the Email Address box.

d. Click Activate to complete the upgrade and display the Activation Result

message:

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e. Click OK to display the Select Backup Source and Backup Target screen:

At this point, the WD SmartWare Pro software is installed. If you want to skip the setup procedure for your initial backup for now, click the X close window icon in the upper-right corner of the Select Backup Source and Backup Target screen. Otherwise proceed to step 10.

10. In the Backup Source area of the Select Backup Source and Backup Target screen,

select the device that has the files you want to back up:

a. Use the backup source selector to specify whether you want to back up files

from a local hard drive or from a remote Dropbox folder:

 By default, the computer option is selected and the computer icon signifies

that the backup source device will be either an internal hard drive or drive partition, or a local direct-attached external hard drive:

 Selecting the Dropbox option displays the Dropbox Login Required dialog for

configuring your Dropbox account for access by the WD SmartWare Pro software:

You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup source device. See step 4 of “Configuring a Remote Dropbox Account” on page 69.

CONNECTING THE DEVICE AND GETTING STARTED – 12

MY BOOK DUO USER MANUAL

 After configuring your Dropbox account for access by the WD SmartWare Pro

software, the Dropbox icon signifies that the backup source device will be your remote Dropbox folder:

b. If the selected backup source has more than one internal hard drive or drive

partition, or external hard drives, use the backup source device selector to select the one that you want to back up:

11. In the Backup Target area of the Select Backup Source and Backup Target screen:

a. If you have more than one backup target device connected to your computer,

click the icon of the one that you want to back up files to.

b. Verify that a light-blue highlight surrounds the selected device:

c. If you select Dropbox as your backup target device, use the Dropbox Login

Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software:

You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device. See step 4 of “Configuring a Remote Dropbox Account” on page 69.

d. If the selected backup target device has more than one drive partition or network

share, use the backup target device selector under the device icon to select the one that you want to use:

CONNECTING THE DEVICE AND GETTING STARTED – 13

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12. Click Next on the Select Backup Source and Backup Target screen to display the

Select Backup Plan screen:

13. On the Select Backup Plan screen:

a. Select the option for the type of backup that you want to run:

 Category Backup—Finds and backs up all of the files of the selected

categories on the backup source device.

 File Backup—Backs up files or folders that you select from a folder view of

the backup source device.

b. Click Next to display the initial Select Backup Frequency screen:

CONNECTING THE DEVICE AND GETTING STARTED – 14

14. On the initial Select Backup Frequency screen:

a. Select the option for when you want to scan the backup source device and

automatically back up any existing file that is changed or new file that is added:

 Continuous Backup—Runs all the time

 Scheduled Backup—Runs only on specified days at specified times

b. If you selected the Scheduled Backup option, select the Hourly, Daily, or

Monthly option and use the check boxes and selection boxes to schedule your

backups:

Selecting . . . Performs a backup . . .

Hourly Every hour, on the hour.

Daily On the selected days of the week, at the selected time:

a. Select or clear the Days check boxes to specify the days of the

week that you want to run your backup.

b. Use the at selection box to specify the time of day that you

want to run your backup.

Monthly On the selected day of the month, at the selected time:

a. Use the Every selection box to specify which occurrence of the

day that you want to run your backup—First, Second, Third, Fourth, or Last.

b. Use the Day selection box to specify the day of the week that

you want to run your backup.

c. Use the at selection box to specify time of day that you want to

run your backup.

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c. Click Next to display the initial Backup screen. The initial Backup screen display

depends on the type of backup you selected at step 13 on page 14. (See Figure 8 on page 16.)

15. On the initial Backup screen you can either:

 Run your first backup—See “Backing Up Files” on page 33 before clicking

Enable Backup.

 Click Skip Backup to skip the backup.

16. Click OK to close the Backup Plan configuration complete message:

CONNECTING THE DEVICE AND GETTING STARTED – 15

Initial Category Backup Screen

MY BOOK DUO USER MANUAL

Note: The initial Backup screens

only appear one time— when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.

Initial File Backup Screen

Figure 8. Initial Backup Screens

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WD SmartWare Software Functional Overview

This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics:

Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display

All operational features and capabilities of the WD SmartWare software are presented in five tab-selected screen displays where:

The . . . tab display Provides . . .

Home Device icons and content gauges showing the total capacity and

category structure of the selected backup source device and each available backup target device.

If the selected backup source device has more than one internal hard drive or multiple hard drive partitions, or if an available backup target device has multiple partitions or network shares, the WD SmartWare software displays a selector box that you can use to specify the one you want to work with.

See “Home Tab Display” on page 18.

Backup One of two backup dialogs, depending on the backup mode that

you select:

 The by-category dialog provides content gauges showing the

total capacity and category structure of the selected backup source and backup target devices.

 The by-file dialog provides a folder view of the selected backup

source device for selecting the files and folders that you want to back up.

See “Backup Tab Displays” on page 25.

Retrieve Three full-screen dialogs for selecting the:

 Backed up volume that you want to retrieve files from

 Destination where you want to copy the retrieved files

 Files that you want to retrieve

See “Retrieve Tab Displays” on page 28.

(Continued)

WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 17

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The . . . tab display Provides . . .

Settings Buttons for opening dialogs to:

 Specify the number of backup versions that you want to keep

for each file

 Specify a different destination folder for retrieved files

 Automatically check for WD SmartWare software updates

 Configure a remote Dropbox account for access by the

WD SmartWare Pro software

See “Settings Tab Display” on page 30.

Help Instant access to:

 Detailed information about backing up and retrieving files and

making your software setup selections

 WD Customer Support and software update services

See “Help Tab Display” on page 31.

In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected devices.

Note: In addition to the detailed Help tab information, each

WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online help icon in the upper-right corner of the display:

To close the info/online help screen after reading the online help, click the X icon in the upper-right corner of the help screen.

Home Tab Display

Use the Home tab display to view device content gauges and select:

 The source device or drive partition that has the files you want to back up

 The target device or device partition/network share that you want to back up files to

or retrieve files from

See Figure 9 on page 19 and Table 1 on page 20 for a brief functional description of the Home tab display.

WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 18

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Computer Icon

Backup Source

Selector

Backup Source

Device Selector

Backup Target

Device Icons

Backup Source Content Gauge

Figure 9. Home Tab Display

Backup Target

Content Gauges

WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 19

Table 1. Home Tab Functional Description

Display Component Description

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Activation code required icon

Backup source Dropbox icon

Backup source computer icon

Not shown in Figure 9 on page 19:

Signifies that the device is either a non-WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access.

Not shown in Figure 9 on page 19:

Signifies that you have selected the Dropbox option for backup operations.

Right-clicking the icon and selecting Select Account displays the Login Required dialog for configuring the account for access by the WD SmartWare Pro software.

Signifies that you have selected the computer option for backup operations and provides the name of the selected drive or drive partition.

Right-clicking the icon displays a menu with the following options:

 Open—To displays the computer’s file management utility

listing.

 Properties—To displays the Windows System Properties

dialog for the selected drive or drive partition.

(Continued)

WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 20

Table 1. Home Tab Functional Description (Continued)

Display Component Description

MY BOOK DUO USER MANUAL

Backup source content gauge

The content gauge for the selected backup source device shows all of the files that are available for a category-type backup against a blue background in six categories where:

This file category Includes files with these extensions

Documents .doc, .txt, .htm, .html, .ppt, .xls, .xml, and

Backup Tab Displays

The WD SmartWare software provides one of two different Backup tab displays, depending on how you want to select files to back up:

 By category—As shown in the content gauges

 By file—As shown in the folder structure of your computer’s internal hard drive

Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.

See Figure 10 below and Table 2 on page 26 for a brief functional description of the Backup tab displays.

Backup by Category Display

Backup Source Content Gauge

Category/File Backup

Toggle Button

Set Backup Frequency

Button

Backup by Files Display

Advanced Backup Area

Backup Target

Content Gauge

Enable/Disable Backup

Toggle Button

Figure 10. Backup Tab Displays

WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 25

+ 73 hidden pages

Western Digital WDBRMH0080JCH User manual

WD Service and Support

Accessing Online Support

Contacting WD Technical Support

Table of Contents

About Your WD Storage Device

Features

Kit Contents

Optional Accessories

Operating System Compatibility

Device Drive Format

Physical Description

Device Power/Activity LED

Drive Status LEDs

USB 3.0 Interface

USB Hub Connectors

Reset Button

Kensington Security Slot

Registering Your Device

Handling Precautions

Connecting the Device and Getting Started

Connecting the Device

Getting Started with the WD Software

WD SmartWare Software Functional Overview

Home Tab Display

Backup Tab Displays