Western Digital WDBJBH5000ABK, WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2 RAID, WDBY8L0020BSL, WDBK6Z5000ATT, WDBUWZ0020JBK User Manual

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WD SmartWare™ Software

User Manual

Version 1.6.x

Backup Software

WD SmartWare Software User Manual, Version 1.6.x

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WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com. If the answer is not available or if you

prefer, please contact WD

Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. E-mail support is free for the entire warranty period and our extensive knowledge base is available 24/

7. To help us keep you informed of new features and services, remember to register your product online at http://register.wdc.com.

Accessing Online Support

Visit our product support website at http://support.wdc.com and choose from these topics:

• Downloads—Download drivers, software, and updates for your WD product.

• Registration—Register your WD product to get the latest updates and special offers.

• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.

• Knowledge Base—Search by keyword, phrase, or answer ID.

• Installation—Get online installation help for your WD product or software.

at the best telephone number shown below.

• WD Community—Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.

North America Asia Pacific

English 800.ASK.4WDC Australia 1 800 42 9861

(800.275.4932) China 800 820 6682/+65 62430496

Spanish 800.832.4778 Hong Kong +800 6008 6008

India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)

Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439

(00800 27549338) Japan 0120 994 120/00531 65 0442

Korea 02 703 6550

Europe +31 880062100 Malaysia +800 6008 6008/1 800 88 1908/+65 62430496 Middle East +31 880062100 Philippines 1 800 1441 0159 Africa +31 880062100 Singapore +800 6008 6008/+800 608 6008/+65 62430496

Taiwan +800 6008 6008/+65 62430496

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

011 26384700 (Pilot Line)

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WD SMARTWARE SOFTWARE

USER MANUAL

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 About the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Operating System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Hard Drive Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Functional Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Home Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Retrieve Tab Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Settings Tab Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Help Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2 Installing the Software and Getting Started . . . . . . . . . . . . . . . . . . . . 19

3 Securing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Unlocking the Drive Without the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 Backing Up Your Computer Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

How the Backup Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

5 Retrieving Backed Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Safely Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Monitoring Icon Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Naming the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using the Drive Settings Drive Erase Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using the Drive Unlock Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Restoring the WD SmartWare Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . 45

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7 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 46

Specifying the Number of Backup Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Specifying a Different Retrieve Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

A Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

TABLE OF CONTENTS – iv

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About the WD SmartWare Software

WD SmartWare™ software is an easy-to-use backup application that gives you the power to:

• Protect your data automatically—Relax! Your data is safe. Automatic, continuous backup instantly makes a second copy whenever you add or change a file.

• See your backup as it happens—Visual backup organizes and displays your files in categories and shows the progress of your backup.

• Bring back lost files effortlessly—Retrieve your valuable data to its original location whether you have lost everything, deleted a file, or just overwritten an important file.

• Take control—Customize your backup, set drive security, run diagnostics, manage the power settings, and more from the WD SmartWare control center.

• Secure your drive—Gain peace of mind knowing that your data is protected from unauthorized access or theft with password protection and 256-bit hardwarebased encryption.

Operating System Compatibility

The WD SmartWare software is compatible with the following Windows® operating systems:

• Windows XP

• Windows Vista

• Windows 7

Compatibility can vary, depending on hardware configuration and operating system.

For highest performance and reliability, always install the latest updates and service pack (SP). Go to the Start menu and select Windows Update.

Hard Drive Support

The WD SmartWare software supports the following WD external devices:

• Direct-attached My Book

- My Book Essential™

- My Book Elite™

- My Book for Mac

(reformatted for Windows operating systems)

- My Book Studio™ (reformatted for Windows operating systems)

• Direct-attached My Passport

Drives

- My Passport Essential™

- My Passport Essential SE

- My Passport for Mac

(reformatted for Windows operating systems)

- My Passport SE for Mac (reformatted for Windows operating systems)

- My Passport Elite™

- My Passport Studio™ (reformatted for Windows operating systems)

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• Network-attached Devices

- My Book Live™

- My Book Live Duo

Note: You must reformat Mac drives for compatibility with Windows operating

systems to use them with this version of the WD SmartWare software. For information about reformatting your My Book or My Passport drive, see answer ID 3865 in the WD Knowledge Base at

http://support.wdc.com.

The WD SmartWare software does not support other manufacturers’ hard drives, or WD hard drives that were not originally configured for the WD SmartWare software.

Functional Overview

All operational features and capabilities of the WD SmartWare software are presented in five tab-selected screen displays where:

The . . . tab display Provides . . .

Home Five tabs and content gauges showing the total capacity and

category structure of your computer’s internal hard drive and each supported external device connected to it.

If your computer has more than one internal hard drive or multiple hard drive partitions, or if a connected external device has multiple partitions or network shares, then the WD SmartWare software displays a selector box that you can use to specify the one you want to work with.

See “Home Tab Display” on page 3.

Backup One of two backup dialogs, depending on the backup mode that

you select:

• The by-category dialog provides content gauges showing the total capacity and category structure of your computer’s internal hard drive, and the external device that you are working with.

• The by-file dialog provides a folder view of your computer’s internal hard drive for selecting the files and folders that you want to back up.

Each backup dialog also provides a:

• File/category backup toggle button for switching between the two backup modes

• Start/stop backup toggle button for controlling the backup

See “Backup Tab Displays” on page 8.

(Continued)

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The . . . tab display Provides . . .

Retrieve Three full-screen dialogs for selecting the:

• Backup volume that you want to retrieve files from

• Destination on your computer where you want to copy the retrieved files

• Files that you want to retrieve

See “Retrieve Tab Displays” on page 11.

Settings One of two dialogs, depending on the type and model of your

connected device.

For all My Book drives and most My Passport drives, the Settings tab display provides buttons for displaying Software Settings and Drive Settings screens.

For three models of My Passport drives, the Settings tab display provides only the Software Settings screen.

See “Settings Tab Displays” on page 14.

Help Instant access to:

• Detailed information about backing up and retrieving files and making your software and drive setup selections

• WD Customer Support and software update services

See “Help Tab Display” on page 17.

In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected device.

Note: In addition to the detailed Help tab information, each WD SmartWare

display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online help icon in the upper-right corner of the display:

To close the info/online help screen after reading the online help, click the X icon in the upper-right corner of the help screen.

Home Tab Display

Use the Home tab display to view hard drive content gauges and select:

• The internal hard drive or hard drive partition that you want to back up files from or copy retrieved files to when your computer has more than one

• The external device that you want to back up files to, retrieve files from, or customize when you have more than one connected to your computer

See Figure 1 on page 4 and Table 1 on page 5 for a brief functional description of the Home tab display.

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Your Computer Icon

Your Computer’s Content Gauge

External Device Icon

External Device Content Gauge

Figure 1. Home Tab Display

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Table 1. Home Tab Functional Description

USER MANUAL

Display Component Description

Your computer icon Provides a graphic representation and name of the internal hard

drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions.

Right-clicking the icon and clicking Properties displays the Windows System Properties dialog:

Internal drive selector box (Not shown in Figure 1 on page 4.)

If your computer has more than one internal hard drive or drive partition, the WD SmartWare software displays a selector box below your computer icon for specifying the drive or partition that you want to use for backup and retrieve functions:

External device icon Provides a graphic representation and name of the external device

connected to your computer.

If you have more than one external device connected to your computer, left-click the icon for the one that you want to use for backup, retrieve, and drive settings functions. The WD SmartWare software highlights your selection with a light-blue shadow background:

Selected My Book Drive

Right-clicking a direct-attached device icon displays a menu with the following options:

• Open—To display the device listing in Windows Explorer

• Properties—To display the Windows Drive Properties dialog

• Safely remove—To prepare your system to disconnect the device

(Continued)

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Table 1. Home Tab Functional Description (Continued)

Display Component Description

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External device icon (continued)

External device drive partition or network share selector box

Device display scroll pointers

For a network-attached device, the options are:

• Open—To display the device listing in Windows Explorer

• Dashboard—To display the Web interface for configuring the device

• Learning Center—To display the device Learning Center help

• Map—To display the Windows Map Network Drive dialog

• Create Shortcut—To add a desktop shortcut to the device

• Alerts—To display the WD Alerts report

• Properties—To display the Device Details and Troubleshooting information

• Shut Down—To ready and shut down the device

(Not shown in Figure 1 on page 4.)

If an external device has more than one drive partition or network share, the WD SmartWare software displays a selector box below the device icon for specifying the partition or share that you want to use for backup and retrieve functions:

(Not shown in Figure 1 on page 4.)

One installation of the WD SmartWare software supports as many external devices as you system can handle. When the number of connected devices exceeds the display capacity, the WD SmartWare software displays left/right scroll pointers for viewing all of them:

Scroll Pointers

(Continued)

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Table 1. Home Tab Functional Description (Continued)

Display Component Description

WD SMARTWARE SOFTWARE

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Your computer’s content gauge

The content gauge for your computer’s internal hard drive shows all of your files that are available for a category-type backup against a blue background in six categories where:

This file category Includes files with these extensions

Documents .doc, .txt, .htm, .html, .ppt, .xls, .xml, and

Backup Tab Displays

The WD SmartWare software provides two different Backup tab displays, depending on how you want to select files to back up:

• By category—As shown in the content gauges

• By file—As shown in the folder structure of your computer’s internal hard drive

See “How the Backup Function Works” on page 28 for a description of category- and file-type backups.

Use the Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.

See Figure 2 and Table 2 on page 9 for a brief functional description of the Backup tab displays.

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Backup by Category Display

Your Computer’s Content Gauge

Category/File Backup Toggle Button

Backup by Files Display

Advanced Backup Area

External Device Content Gauge

Start/Stop Backup Toggle Button

Figure 2. Backup Tab Displays

Table 2. Backup Tab Functional Description

Display Component Description

Your computer’s content gauge

External device content gauge

Same as the content gauge for your computer’s hard drive on the Home tab display. (See “Your computer’s content gauge” on page 7.)

Same as the content gauge for your external device on the Home tab display. (See “External device content gauge” on page 8.)

(Continued)

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Table 2. Backup Tab Functional Description (Continued)

Display Component Description

Advanced backup area In category mode, the initial/default configuration of the

WD SmartWare software is to back up all categories of your files. In this configuration, the advanced backup area is blank.

Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back up:

USER MANUAL

Clicking Apply Changes in the backup files selection box updates the content gauge for your computer and your external device.

Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up:

Note: The folder structure displaces the content gauge for

your computer on the Backup tab display.

In file mode, the initial/default configuration of the WD SmartWare software is with none of the files/folders selected for backup. After selecting the files or folders that you want to back up, clicking:

• Apply Changes updates the content gauge for your external device.

• Revert clears your recent selections and redisplays the prior applied configuration.

(Continued)

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Table 2. Backup Tab Functional Description (Continued)

Display Component Description

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Start/stop backup toggle button

Category/file backup toggle button

Controls backup operations by starting and stopping the backup.

Switches the backup mode between categories and individual files:

• Category mode—Backs up files according to their categories, as shown in the content gauges for your computer and your external device.

The button name is Switch to File Backup when the backup mode is category.

• File mode—Backs up files according to their folder structure on your computer.

The button name is Switch to Category Backup when the backup mode is file.

Retrieve Tab Displays

Three Retrieve tab displays guide you through finding backup files and copying them to your computer’s internal hard drive:

• Selecting the backup volume to retrieve from

• Selecting the destination for retrieved files

• Selecting the files to retrieve from your external device

See Figure 3 and Table 3 on page 12 for a brief functional description of the Retrieve tab displays.

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Select a Volume to Retrieve From Display

Retrieve Destination Option Buttons

Change Retrieve Folder Box

and Browse Button

WD SMARTWARE SOFTWARE

USER MANUAL

Backed Up Volumes Selection Box

Select Content to Retrieve Display

Figure 3. Retrieve Tab Displays

Tab l e 3 . R et r i e ve Ta b Functional Description

Display Component Description

Backed up volumes selection box

Lists the backed up volumes that are available to retrieve files from on the selected external device.

Yo u must select a backup volume before you can click Next to continue with the retrieve operation.

Select a Destination for Retrieved Files Display

Retrieve Files Option Buttons

Retrieve Some Files Selection Box

Start Retrieving/Cancel Retrieving Toggle Button

Change retrieve folder box and browse button

By default, the WD SmartWare software creates and uses a folder named Retrieved Contents in the My Documents folder for your user name. If you want to specify a different folder, use the Browse function and click Apply.

(Continued)

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Table 3. Retrieve Tab Functional Description (Continued)

Display Component Description

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Retrieve destination option buttons

Retrieve files option buttons

Retrieve some files selection box

Specify the location on your computer’s internal hard drive where you want to copy the files retrieved from the selected external device:

• To the Original Places copies the retrieved files to the same location that they were backed up from.

• To a Retrieved Content Folder copies all of the retrieved files to a single folder.

By default, the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders.

Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected external device.

Displays all of the files from the selected backup volume on the selected external device in a folder structure with check boxes for selecting individual files or folders:

Start/cancel retrieving toggle button

Controls retrieve operations by starting and canceling the retrieve.

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Settings Tab Displays

The configuration of the Settings tab display depends on the type and model of the selected external device:

• For all My Book drives and most My Passport drives, the Settings tab display provides buttons that open the:

- Software Settings screen

- Drive Settings screen

• For three models of My Passport drives—the ones that support the WD Security™ and WD Drive Utilities™ software—the WD SmartWare software displays only the Software Settings screen.

To determine the model of an external device, hover the cursor over the device icon on the Home screen to see the About your drive ToolTip display:

You can also use Windows Explorer by right-clicking the device, selecting Properties, and clicking the Hardware tab:

In these examples the model of the selected device is identified by the Product ID of 0748. The three My Passport drive models that display only the Software Setting screen are:

- 071D, My Passport Studio (reformatted for Windows operating systems)

- 0746, My Passport for Mac (reformatted for Windows operating systems)

- 0748, My Passport

For these drives, you must use the WD Security and WD Drive Utilities software to access the drive settings functions.

See Figure 4 on page 15 and Table 4 on page 16 for a brief functional description of the Settings tab displays.

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Software Settings Screen

Figure 4. Settings Tab Displays

Settings Tab Display

Drive Settings Screen

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Table 4. Settings Tab Functional Description

USER MANUAL

Display Component Description

Drive Erase button Displays the Drive Erase dialog for erasing your external device

when it is not locked.

File History button Displays the Set File History dialog for specifying the number of

backup versions that you want to keep for each file.

Label button (Not shown in Figure 4 on page 15)

For My Book and My Passport drives that have a customizable label, displays the Set Label dialog for naming the drive.

Preferences button Displays the Set Preferences dialog for enabling/disabling the

option that automatically checks for software updates.

Registration button Displays the Register Drive dialog for registering your external

device.

Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different

destination folder for retrieved files.

Security button Depending on whether your external device is already password

protected or not, displays the:

• Set Security dialog for creating a password

• Your Drive is Secure dialog for changing your password or turning off the drive lock feature

Set Up Drive button For direct-attached external devices, displays the Drive Settings

dialog for securing, managing, and customizing the drive.

For network-attached external devices, uses your Web browser to display the Web interface for configuring the device.

Set Up Software button Displays the Set Up Software dialog for managing and customizing

the WD SmartWare software.

Sleep Timer button Displays the Set Sleep Timer dialog for specifying the period of

inactivity for turning off the external device.

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Help Tab Display

The Help tab display provides quick access to Learning Center topics and links to online support services.

The Learning Center topics provide more detail than the info/online help for each screen, but not as much as the WD SmartWare Software User Manual.

See Figure 5 and Table 5 for a brief functional description of the Help tab display.

Learning Center

Topic Buttons

Update Software Button

Figure 5. Help Tab Display

Table 5. Help Tab Functional Description

Support Link

Online User Manuals Link

WD Store Link

Display Component Description

Learning Center topic buttons

Provide links to display the main Learning Center help topics:

•Overview

•Backup

•Retrieve

• Manage & Customize

(Continued)

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Table 5. Help Tab Functional Description (Continued)

USER MANUAL

Display Component Description

Online User Manuals link Uses your Web browser to connect to the user manual page for

WD SmartWare manuals at:

http://www.wdc.com/wdproducts/wdsmartware/um.asp.

There, you can select and open the online version of the user manual for your external device.

Support link Uses your Web browser to connect to the WD Service & Support

Home page at http://support.wdc.com.

Update Software button Uses your Web browser to compare the versions of your

WD SmartWare software and the firmware of the selected external device with the most-recent available versions.

If updated software or firmware is available, the WD SmartWare software prompts you do download and install it.

WD Store link Uses your Web browser to connect to the WD online store at:

http://www.wdstore.com

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Installing the Software and Getting Started

This chapter provides instructions for installing and getting started with the WD SmartWare software.

The WD SmartWare setup file can be:

• On the drive for direct-attached external devices

• Either on the drive or on the setup CD for network-attached devices

• In the My Documents\Downloads folder on your computer for updated software

When the setup file is on the drive, disregard this procedure and follow the software installation procedure in the drive user manual.

To install the WD SmartWare software from your setup CD or download folder:

1. Use Windows Explorer to open the WD SmartWare folder and double-click the

WD SmartWare Setup file:

2. Click Next on the WD SmartWare Setup Wizard:

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3. Read the license agreement, select the I accept the terms in the License

Agreement check box, and click Next to continue:

4. Click Install to begin the software installation:

5. Wait for the installation to complete:

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6. When the installation completes, click Finish to exit the Setup Wizard:

7. To confirm a successful installation:

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a. Verify that the WD Quick View icon displays in the system tray portion of the

Windows taskbar:

WD Quick View Icon

b. Click Start > All Programs > Western Digital > WD SmartWare >

WD SmartWare to display the Home screen (see Figure 1 on page 4).

8. On the Home screen: IF you want to . . . THEN click the . . . tab AND see . . .

Back up the files on your computer’s internal hard drive to your external device,

Retrieve backed up files from your external device,

Create a password to keep others from accessing the files on your external device,

Customize the settings of your external device,

Customize the settings of the WD SmartWare software,

View Learning Center help topics and links to online support services,

Backup “Backing Up Your

Computer Files” on page 28.

Retrieve “Retrieving Backed Up

Files” on page 33.

Settings “Securing the Drive” on

page 22.

Settings “Managing and

Customizing the Drive” on page 37

Settings “Managing and

Customizing the Software” on page 46.

Help “Help Tab Display” on

page 17

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Securing the Drive

This chapter includes the following topics:

Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature

Password Protecting the Drive

You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive.

CAUTION! The WD SmartWare software uses your password to electronically

lock and unlock your drive. If you forget your password, you will not be able to access the data that is on your drive or write new data to it. You will have to erase the drive before you can use it again.

create a password and keep others from accessing the files on your drive:

1. On the Home screen, if you have more than one external device connected to your

computer, select the icon for the one that you want to create a password for.

2. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see

Figure 4 on page 15).

Note: If you see the Software Settings screen instead of the WD SmartWare Settings tab

display with the Set Up Drive button, then you must use the WD Security software to create a password for the selected external device.

3. On the Drive Settings screen, click Security to display the Set Security dialog:

4. On the Set Security dialog:

a. Type your password in the Choose a password box, using up to 25 characters.

b. Retype your password in the Verify password box.

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c. Type a hint to help remember your password in the Password hint box.

d. Select the Remember my password on this computer check box if you want

the WD SmartWare software to remember your password on this computer.

Note: This function remembers the password for your currently logged on user name. If

you log on as a different user, you will have to type your password and repeat this selection.

e. Read the warning about the possibility of data loss if you forget your password.

f. Click the I understand check box to signify that you accept the risk.

g. Click Save Security Settings.

CAUTION! After creating a password, the drive remains unlocked for as long as

you continue your current work session. Then, the WD SmartWare software:

• Locks the drive when you shut down your computer, disconnect your drive, or— depending on its configuration—your computer goes into the sleep mode

• Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive, UNLESS you selected the Remember my password on this computer check box when you created your password

Unlocking the Drive

After you have created a password to keep others from accessing the files on your drive,

unless you selected the Remember my password on this computer check box when you created your password,

• You shut down and restart your computer

• You disconnect and reconnect the drive to your computer

• Depending on its configuration, your computer exits the sleep mode

You will have to do this even if you do not have the WD SmartWare software installed on your computer.

you will have to type your password to unlock the drive whenever:

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Unlocking the Drive with the WD SmartWare Software

Whenever you shut down and restart your computer, or disconnect and reconnect a locked device to your computer,

computer check box when you created your password,

lock symbol to the icon and displays a Drive is locked message in place of the content gauge for the device:

unless you selected the Remember my password on this

the WD SmartWare software adds a

To unlock the drive with WD SmartWare software:

1. If the Unlock your drive dialog does not appear automatically, click the drive image

above the Drive is locked message to display it:

2. Type your password in the Password box.

3. If you want to avoid this dialog in the future, select the Remember my password on

this computer check box.

4. Click Unlock.

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Unlocking the Drive Without the WD SmartWare Software

Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare software installed, you can use the Drive Unlock utility to unlock the drive there. The WD SmartWare software provides the Drive Unlock utility on a virtual CD drive that appears under My Computer in the Windows Explorer display.

To unlock the drive without the WD SmartWare software installed:

1. Start the Drive Unlock utility by either:

• Using your computer’s file management utility to open the WD Unlocker virtual CD

and double-clicking the unlock application file—either Unlock.exe or WD Drive Unlock.exe, depending on the type and model of the external device

• Clicking Start > My Computer and double-clicking the WD Unlocker virtual CD icon under Devices with Removable Storage

The unlock dialog that displays depends on the type and model of the external device:

2. Type your password in the Password box and click Unlock or Unlock Drive.

3. At the Your drive is now unlocked prompt, click Exit to close the Drive Unlock

utility.

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Changing Your Password

To change your password:

1. On the Home screen, if you have more than one external device connected to your

computer, select the icon for the one with the password that you want to change.

2. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see

Figure 4 on page 15).

Note: If you see the Software Settings screen instead of the WD SmartWare Settings tab

display with the Set Up Drive button, then you must use the WD Security software to change your password for the selected external device.

3. On the Drive Settings screen, click Security to display the Your Drive is Secure

dialog:

4. On the Your Drive is Secure dialog:

a. Type your current password in the Password box.

b. Select the Change password option.

c. Type your new password in the New password box, using up to 25 characters.

d. Retype your new password in the Verify password box.

e. Type a hint to help remember your new password in the Password hint box.

f. Select or clear the Remember my password on this computer check box to

signify whether you want the WD SmartWare software to remember your new password on this computer.

Note: This function remembers the password for your currently logged on user name. If

you log on as a different user, you will have to type your password and repeat this selection.

g. Click Update Security Settings.

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Turning Off the Drive Lock Feature

To remove password protection from your drive:

1. On the Home screen, if you have more than one external device connected to your

computer, select the icon for the one that you want to remove password protection from.

2. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see

Figure 4 on page 15).

Note: If you see the Software Settings screen instead of the WD SmartWare Settings tab

display with the Set Up Drive button, then you must use the WD Security software to remove password protection from the selected external device.

3. On the Drive Settings screen, click Security to display the Your Drive is Secure

dialog:

4. On the Your Drive is Secure dialog:

a. Type your password in the Password box.

b. Select the Remove security option.

c. Click Update Security Settings.

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Backing Up Your Computer Files

This chapter includes the following topics:

How the Backup Function Works Backing Up Files

How the Backup Function Works

The WD SmartWare software automatically and continuously backs up all of your important data files to the external device—music, movies, photos, documents, e-mail, and other files.

After the WD SmartWare software categorizes the different types of files on your computer’s internal hard drive, clicking the Start Backup button backs all of them up. Or you can select specific files, folders, or categories of files to back up.

After performing a backup, the WD SmartWare software protects your files by backing up any:

• New file that is created on or copied to your internal hard drive

• Existing file that is changed in any way

This protection is automatic—the WD SmartWare software does it for you without any action on your part—just make sure to leave your external device connected to your computer.

Note: Automatic backup protection is continuous for as long as your external device is

connected to your computer. Then, whenever you disconnect and reconnect the device to your computer, the WD SmartWare software rescans your computer for new or changed files and resumes automatic, continuous backup as before.

Backing Up Files

To back up your files:

1. On the Home screen:

a. If you are going to back up files by category AND your computer has more than

one internal hard drive or drive partition, use the internal drive selector box under your computer’s icon to select the one that you want to back up first:

b. If you have more than one external device connected to your computer, select

the one that you want to back up files to:

c. Verify that a light-blue background shadow appears around the selected device.

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d. If the selected device has more than one drive partition or network share, use the

selector box under the device icon to select the one that you want to use:

2. Click the Backup tab to display the Backup screen (see Figure 2 on page 9).

3. On the Backup screen:

IF you want to back up . . . on the internal hard drive,

All of the categories of files Proceed to step 4.

Selected categories of files

All of the files and folders Skip to step 6 on page 30.

Selected files or folders

To back up all of the categories of files and on the internal hard drive:

THEN . . .

Skip to

step 5.

step 7 on page 31.

a. Verify that the backup mode is category and that Ready to perform category

backup appears at the upper-left corner of the Backup screen.

If the backup mode is file and Ready to perform file backup appears there, then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt.

b. Click Advanced View to open the backup by categories selection box and verify

that the check boxes for all six categories are selected:

As required, select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your external device.

c. Click Start Backup to begin backing up all categories of files on the internal hard

drive

and skip to step 8 on page 31.

5. To backup selected categories of files:

a. Verify that the backup mode is category and that Ready to perform category

backup appears at the upper-left corner of the Backup screen.

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If the backup mode is file and Ready to perform file backup appears there, then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt.

b. Click Advanced View to open the backup by categories selection box:

c. In the backup by categories selection box:

• Clear the check boxes for the categories of files that you want to exclude from the backup.

• As required, select the check boxes for the categories of files that you want to include in the backup.

d. Click Apply Changes to create a custom backup plan and refresh the content

gauge for your external device.

e. Click Start Backup to begin backing up the selected categories of files

step 8 on page 31.

6. To back up all of the files and folders on the internal hard drive:

a. Verify that the backup mode is file and that Ready to perform file backup

appears at the upper-left corner of the Backup screen.

If the backup mode is category and Ready to perform category backup appears there, then click the Switch to File Backup button and OK at the Switching Backup Plan prompt.

b. In the backup by files selection box, select the check box for your computer’s

internal hard drive:

and skip

If your computer has more than one internal hard drive or hard drive partition, select the check box for each one.

c. Click Apply Changes to create a custom backup plan and refresh the content

gauge for your external device.

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d. Click Start Backup to begin backing up all of files and folders on the internal

hard drive

and skip to step 8 on page 31.

7. To backup selected files or folders:

a. Verify that the backup mode is file and that Ready to perform file backup

appears at the upper-left corner of the Backup screen.

If the backup mode is category and Ready to perform category backup appears there, then click the Switch to File Backup button and OK at the Switching Backup Plan prompt.

b. In the backup by files selection box, click the pointers to open the folder

structure:

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c. Select the check boxes for the individual files or folders that you want to back up.

Note that selecting a folder check box automatically selects all of the subfolders and files in the folder.

d. Click Apply Changes to create a custom backup plan and update the content

gauge for your external device.

Note: Clicking Revert clears your recent selections and redisplays the prior applied

configuration.

e. Click Start Backup to begin backing up the selected files or folders and proceed

to step 8.

8. During the backup:

• A progress bar and message indicate the amount of data that has been backed up.

• For a category backup, the blue background in the content gauge for your computer’s internal hard drive changes to yellow/amber for all of the files that have not yet been backed up.

• The gray background for categories or files in the content gauge for your external device changes to blue as the backup completes.

• You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background.

• The Start Backup toggle button changes to Stop Backup for stopping the backup (see step 10 on page 32).

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9. Appearance of a backup successfully finished message means that the backup

completed normally.

If any files could not be backed up, the WD SmartWare software displays a:

• Caution message indicating the number of files involved

• View link that you can click to see a list of the files and the reasons they were not backed up

Some applications and running processes can keep files from being backed up. If you cannot determine why some of your files were not backed up, try:

• Saving and closing all of your open files

• Closing all running applications—including your e-mail program and Web browser

Important:

Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup.

The best long-term solution would be to relegate the drive to longterm archive storage and:

a. Click the Help tab.

b. Click the WD Store link to view the Western Digital Online Store

website.

c. Click External Hard Drives and select the best drive to suit your

future requirements.

10. If you clicked Stop Backup at step 8, the Stop backup? confirmation prompt

reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup.

To continue, click either:

• Continue Backup to disregard your request and resume the backup

• Stop Backup to follow through with your request and stop the backup

11. If you backed up files by category and your computer has more than one internal

hard drive, repeat the backup procedure for each one.

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Retrieving Backed Up Files

This chapter includes the following topics:

How the Retrieve Function Works Retrieving Files

How the Retrieve Function Works

The WD SmartWare software makes it easy for you to retrieve backed up files from your external device and copy them to either:

• Their original locations on your computer

• A special retrieve folder

Retrieve is generally a five-step process:

1. On the Home screen, select the external device to retrieve files from.

2. Select the backup volume that you want to retrieve files from.

3. Specify the destination where you want to copy the retrieved files—either a special

retrieve folder or their original locations.

4. Specify what you want to retrieve—either individual files, folders, or everything.

5. Retrieve the files.

Retrieving Files

To r e t r i e v e f il es :

1. On the Home screen:

a. If your computer has more than one internal hard drive or drive partition, use the

internal drive selector box under your comp uter’s icon to select the one that you want to copy retrieved files to:

b. If you have more than one external device connected to your computer, select

the one that has the files you want to retrieve:

2. Click the Retrieve tab to display either the:

• Select a destination for retrieved files dialog

• Select a volume to retrieve from dialog

(See Figure 3 on page 12.)

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IF you have . . . THEN the WD SmartWare software displays the . . .

Created a single backup on the selected

external device

from your computer,

Created multiple backup volumes on the selected

external device from either:

•Different internal hard drives or hard drive portions on your computer

• Different computers

Select a destination for retrieved files dialog:

Proceed to step 3 on page 35.

Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box:

Not run a backup on the selected

external device,

In this case: a. In the Backed Up Volumes selection box, select the

volume that you want to retrieve files from.

b. Click Next to display the Select a destination for

retrieved files dialog.

c. Proceed to step 3 on page 35.

The Select a volume to retrieve from dialog with nothing listed in the Backed Up Volumes selection box:

You cannot retrieve files from a drive that does not have a backup volume. Click the Home tab and return to step 1-b on page 33 to select the want to retrieve.

external device that has the files you

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3. On the Select a destination for retrieved files dialog:

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IF you want to copy your retrieved files to . . .

Their original locations on your computer’s internal hard drive,

A retrieved content folder, To a Retrieved Content Folder

THEN select the . . . option.

To the Original Places

Note: The To the Original Places option is not

available if you selected a backup volume from another computer at step 2 on page 33.

The default folder is Retrieved Contents in the My Documents folder for your user name.

If you want to specify a different folder:

a. Click Browse and use the browse function to

identify the new folder.

b. Click Apply.

Click Next to display the Select content to retrieve... dialog.

IF you want to retrieve . . . from the selected backup volume

All of the files Retrieve All Files option and skip to step 6 on page 36.

Selected files or folders Retrieve Some Files option to open the Retrieve Some

THEN select the . . .

Files selection box and proceed to step 5.

In the Retrieve Some Files selection box, navigate through the folder structure to find the files

you want. You can also use the search box by typing the name (or partial name) of the file or folder:

• Select the Show older files check box to display the different backed up versions

of your files:

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• Select the Show deleted files check box to display backed up files that have

been deleted:

• Select the View icon to list individual files.

• To find a file, type all or part of the file name in the search box and press the

Enter key to initiate the search.

To eliminate the search filter, delete all of the text in the search box and press

Enter.

• Select the check boxes for the files or folders that you want to retrieve.

6. Click Start Retrieving.

7. During the retrieve:

• The Retrieve screen displays a progress bar and a message indicating the

amount of data that has been copied to the specified retrieve location.

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•A Cancel Retrieving button is available for stopping the retrieve.

8. A Retrieval accomplished message signifies completion of the retrieve.

A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location. In this case, either a:

• Files Not Retrieved message provides the number of files that were not

retrieved and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved.

• Destination is full message means that your computer does not have sufficient

disk space to complete the retrieve.

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Managing and Customizing the Drive

This chapter includes the following topics:

Using the WD Quick View Icon

Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive

Monitoring Icon Alerts Naming the Drive Setting the Drive Sleep Timer Registering the Drive Checking Drive Health Erasing the Drive Restoring the WD SmartWare Software and Disk Image

Using the WD Quick View Icon

After you have installed the WD SmartWare software, the WD Quick View icon displays in

system tray portion of the Windows taskbar:

the

WD Quick View Icon

You can use the icon to:

• Open the WD SmartWare software

• Check the drive status

• Safely disconnect the drive

• Monitor icon alerts

The following sections describe how to use the icon and other ways to do these things.

Opening the WD SmartWare Software

If the WD SmartWare software does not start automatically, you can start it by:

• Left- or right-clicking the WD Quick View icon in the taskbar and selecting

WD SmartWare:

• Clicking:

Start > (All) Programs > Western Digital > WD SmartWare > WD SmartWare

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Checking Drive Status

You can see the drive capacity used and drive temperature status, and find out if the drive is locked by h

overing the pointer over the WD Quick View icon in the taskbar:

Safely Disconnecting the Drive

CAUTION! To prevent data loss, close all active windows and applications before

shutting down or disconnecting the drive.

You can safely disconnect the drive by either:

• Right-clicking the WD Quick View icon in the taskbar, and then clicking the Safely

remove option for your external device:

• Right-clicking the drive icon on the Home screen and then clicking the Safely

remove option:

• Pressing the power button on the back of your My Book drive

You might hear the drive power down.

Wait for the power/activity LED to turn off before disconnecting the drive from the computer.

Monitoring Icon Alerts

The WD Quick View icon in the taskbar flashes to indicate device status:

IF the WD Quick Vie w icon flashes . . . THEN the device might be . . .

Green and white, Locked or in a format that the WD SmartWare

software does not understand (non-Windows format in a Windows environment).

Red and white, Overheated.

Power down the device and let it cool for 60 minutes. Power it back up, and if the problem persists, contact WD Support.

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Naming the Drive

Some configurations of the following drives have a customizable label that you can use to name your drive:

• My Book Elite

• My Book Studio

• My Passport Studio

The name that you specify remains on your drive even when it is turned off or disconnected from your computer.

To specify a name for your drive:

1. On the Home screen, if you have more than one external device connected to your

computer, select the icon for the one that you want to name.

2. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see

Figure 4 on page 15).

3. On the Drive Settings screen, click Label to display the Set Label dialog:

4. On the Set Label dialog:

a. Type a name for your drive in the label box.

b. Select or clear the Invert label check box to establish the label presentation that

you want—dark text against a light background, or vice versa.

c. Click Save Settings.

Setting the Drive Sleep Timer

The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long-term wear on the drive.

To specify the inactivity period for the sleep timer:

1. On the Home screen, if you have more than one external device connected to your

computer, select the icon for the one that you want to set.

2. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see

Figure 4 on page 15).

Note: If you see the Software Settings screen instead of the WD SmartWare Settings tab

display with the Set Up Drive button, then you must use the WD Drive Utilities software to set the sleep timer for the selected external device.

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3. On the Drive Settings screen, click Sleep Timer to display the Set Sleep Timer

dialog:

4. On the Set Sleep Timer dialog:

a. In the Turn off Drive box, select the inactivity time interval at which you want to

turn off the drive.

b. Click Set Timer.

Registering the Drive

The WD SmartWare software uses your computer’s Internet connection to register your drive. To register your drive to receive free technical support during the warranty period and be kept up-to-date on the latest WD products:

1. Make sure that your computer is connected to the Internet.

2. On the Home screen, if you have more than one external device connected to your

computer, select the icon for the one that you want to register.

3. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see

Figure 4 on page 15).

Note: If you see the Software Settings screen instead of the WD SmartWare Settings tab

display with the Set Up Drive button, then you must use the WD Drive Utilities software to register the selected external device.

4. On the Drive Settings screen, click Registration to display the Register Drive dialog:

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5. On the Register Drive dialog:

a. Type your first name in the First name box.

b. Type your last name in the Last name box.

c. Type your e-mail address in the E-mail address box.

d. Select your language in the Preferred language box.

e. Select or clear the Yes, I want to receive communication... check box to

specify whether or not you want to receive e-mail notifications about software updates, product enhancements, and price discount opportunities.

f. Click Register Drive.

Checking Drive Health

The WD SmartWare software has several built-in diagnostic tools to help make sure that your drive is performing well. Run the following tests if you are concerned that your drive is not operating properly:

• Quick SMART Status

SMART is a failure-prediction function that continuously monitors key internal performance attributes of the drive. A detected increase in drive temperature, noise, or read/write errors, for example, can provide an indication that the drive is approaching a serious failure condition. With advanced warning, you could take precautionary measures, like moving your data to another drive, before a failure occurs.

The result of a quick SMART status check is a pass or fail evaluation of the drive's condition.

The SMART status check completes within a second or two.

• Quick Drive Test

Your external device has a built-in Data Lifeguard diagnostic utility that tests the drive for error conditions. The quick drive test checks the drive for major performance problems.

The result of a quick drive test is a pa ss or fail evaluation of the drive's condition. The quick drive test can take several minutes to complete.

• Complete Drive Test

The most comprehensive drive diagnostic is the complete drive test. It methodically tests every sector for error conditions and inserts bad-sector markers as required.

The complete drive test can take several hours to complete, depending on the size and data configuration of your drive.

The best time to run the drive diagnostics and status checks is on a regular basis, before you encounter any problems with your drive. And, because they are so fast, running the quick SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience. Then, run all three whenever you encounter disk error conditions when backing up or retrieving files.

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To run drive diagnostics and status checks:

1. On the Home screen, if you have more than one external device connected to your

computer, select the icon for the one that you want to check.

2. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see

Figure 4 on page 15).

Note: If you see the Software Settings screen instead of the WD SmartWare Settings tab

display with the Set Up Drive button, then you must use the WD Drive Utilities software to run drive diagnostics and status checks for the selected external device.

3. On the Drive Settings screen, click Diagnostics to display the Run Diagnostics

dialog:

4. On the Run Diagnostics dialog, click the button for the test that you want to run:

• Quick SMART Status

• Quick Drive Test

• Complete Drive Test

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Erasing the Drive

CAUTION! Erasing your drive permanently deletes all of the data on the drive.

Always make sure that you no longer need any of the data on your drive before erasing the drive.

Note: Erasing your drive also deletes the WD SmartWare software and all of the

support files, utilities, online help and user manual files. You can download these to restore your external device to its original configuration after erasing the drive.

The WD SmartWare software provides two ways to erase your device, depending on whether it is

locked or not:

IF your drive is . . . AND you . . . THEN see . . .

Not locked, Want to erase the drive, “Using the Drive Settings Drive

Erase Function” on page 43.

Locked, Have forgotten or lost your

password and must erase the drive,

“Using the Drive Unlock Utility” on page 44.

Using the Drive Settings Drive Erase Function

To erase your external device when it is not locked:

1. On the Home screen, if you have more than one external device connected to your

computer, select the icon for the one that you want to erase.

2. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see

Figure 4 on page 15).

Note: If you see the Software Settings screen instead of the WD SmartWare Settings tab

display with the Set Up Drive button, then you must use the WD Drive Utilities software to erase the selected external device.

3. On the Drive Settings screen, click Drive Erase to display the Erase Drive dialog:

4. On the Erase Drive dialog:

a. Read the warning about the loss of data if you erase your drive.

b. Click the I understand check box to signify that you accept the risk.

c. Click Drive Erase.

After the drive erase operation completes, go to http://support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD SmartWare software and disk image on your external device.

MANAGING AND CUSTOMIZING THE DRIVE – 43

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WD SMARTWARE SOFTWARE

Note: Erasing your drive also removes your password. If you still want to use a

password to protect your drive, you will need to re-create it after restoring the WD SmartWare software and disk image. (See “Password Protecting the Drive” on page 22.)

USER MANUAL

Using the Drive Unlock Utility

To erase your external device when it is locked and you have forgotten or lost your password:

1. If you do not see a prompt to provide your password, then either:

• Click the drive image above the Drive is locked message on the Home screen to

display the Unlock your drive dialog:

• Start the Drive Unlock utility by either:

- Using your computer’s file management utility to open the WD Unlocker virtual

CD and double-clicking the unlock application file—either Unlock.exe or WD Drive Unlock.exe, depending on the type and model of the external drive

- Clicking Start > My Computer and double-clicking the WD Unlocker virtual

CD icon under Devices with Removable Storage

The unlock dialog that displays depends on the type and model of the external device:

2. Make five attempts to unlock the drive by: a. Typing a password in the Password box. b. Clicking Unlock or Unlock Drive.

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WD SMARTWARE SOFTWARE

USER MANUAL

3. The fifth invalid password attempt displays a too many password attempts dialog:

4. If you see the dialog with a warning about the loss of data if you erase your drive,

read it and select the I understand check box to signify that you accept the risk.

5. Click either Drive Erase or Erase Drive.

Note: Erasing your drive also removes your password. If you still want to use a

password to protect your drive, you will need to re-create it after restoring the WD SmartWare software and disk image. (See “Password Protecting the Drive” on page 22.)

Restoring the WD SmartWare Software and Disk Image

In addition to deleting all of the data on your external device, erasing or reformatting the drive also removes the WD SmartWare software and all of the support files, utilities, online help and user manual files.

If you ever need to remove and reinstall the WD SmartWare software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD SmartWare software and disk image on your external device. To do this, after you have erased or reformatted the drive, go to http://support.wdc.com and see Knowledge Base answer ID 7.

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USER MANUAL

Managing and Customizing the Software

This chapter includes the following topics:

Specifying the Number of Backup Versions Specifying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD SmartWare Software

Specifying the Number of Backup Versions

The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see the file a couple of versions ago, the WD SmartWare software has a copy for you. You always have the most-recent specified number of versions of each file available for retrieves, and you can choose to keep from 1 to 25 versions.

Keeping more versions:

• Improves your ability to retrieve files from a longer back-in-time period

• Consumes more disk space

To specify the number of backup versions that you want to keep for each file:

1. Click the Settings tab and if you see the Settings Tab display, click Set Up Software

to display the Software Settings screen (see Figure 4 on page 15).

Note: If the external device selected on the Home screen supports the WD Security and

WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen.

2. On the Software Settings screen, click File History to display the Set File History

dialog:

3. On the Set File History dialog:

a. Use the selection box to specify the number of backup versions that you want to

keep for each file, from 1 to 25.

b. Click Apply.

Specifying a Different Retrieve Folder

When you start a retrieve, you can choose whether you want to store the retrieved files in either:

• Their original locations on your computer

• A Retrieved Content folder

MANAGING AND CUSTOMIZING THE SOFTWARE – 46

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WD SMARTWARE SOFTWARE

USER MANUAL

By default, the WD SmartWare software creates and uses a Retrieved Contents subfolder in your My Documents folder. To specify a different folder:

1. Either create a new folder or determine which existing folder you want to use.

2. Click the Settings tab and if you see the Settings Tab display, click Set Up Software

to display the Software Settings screen (see Figure 4 on page 15).

Note: If the external device selected on the Home screen supports the WD Security and

WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen.

3. On the Software Settings screen, click Retrieve Folder to display the Set Retrieve

Folder dialog:

4. On the Set Retrieve Folder dialog:

a. Click Browse and use the browse function to identify the new retrieve folder.

b. Click Apply.

Checking for Software Updates

When enabled, the Preferences option checks for software updates each time you reconnect your external device to your computer. This ensures that you are always using the most-recent software version.

To enable or disable the Preferences option:

1. Click the Settings tab and if you see the Settings Tab display, click Set Up Software

to display the Software Settings screen (see Figure 4 on page 15).

Note: If the external device selected on the Home screen supports the WD Security and

WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen.

2. On the Software Settings screen, click Preferences to display the Set Preferences

dialog:

3. On the Set Preferences dialog, select or clear the Automatically check for

WD SmartWare software updates check box to enable or disable the Preferences

option.

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USER MANUAL

Uninstalling the WD SmartWare Software

Important: Uninstalling the WD SmartWare software deletes all existing backup job

configurations. You must restart the backup job manually after reinstalling the software. (See “Backing Up Your Computer Files” on page 28.)

Use the operating system’s Add or Remove Programs function to uninstall the WD SmartWare software.

On Windows XP computers:

1. Click Start > Control Panel.

2. Double-click Add or Remove Programs.

3. Select WD SmartWare and click Remove.

4. Click Yes at the Are you sure... prompt.

On Windows Vista or Windows 7 computers:

1. Click Start > Control Panel.

2. Double-click Programs and Features.

3. Click WD SmartWare or the WD SmartWare icon and click Uninstall/Change at the

top of the screen.

4. Click Yes at the Do you wish to proceed... prompt.

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USER MANUAL

Warranty Information

GNU General Public License (“GPL”)

This software may include third party copyrighted software licensed under the GPL or Lesser General Public License ("LGPL") (collectively, “GPL Software”) and not Western Digital’s End User License Agreement. In accordance with the GPL, if applicable: 1) the

source code for the GPL Software may be downloaded at no charge from http://

support.wdc.com/download/gpl or obtained on CD for a nominal charge from http:// support.wdc.com/download/gpl or by calling Customer Support within three years of the

date of purchase; 2) you may re-use, re-distribute, and modify the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent permitted by

applicable law; and 4) a copy of the GPL is included herewith, may be obtained at http://

www.gnu.org, and may also be found at http://support.wdc.com/download/gpl.

Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.

WARRANTY INFORMATION – 49

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WD SMARTWARE SOFTWARE

USER MANUAL

Index

Advanced backup area, Backup tab displays

Alerts, flashing icon

Backed Up Volumes selection box 12

Backup

about backing up files files content box procedure

Backup tab displays

advanced backup area description drive content gauge functional overview Start/Stop Backup toggle button Switch to Category/File Backup toggle

button

your computer’s content gauge

Browse button, Retrieve tab displays

CAUTION

about erasing the drive about lost passwords about preventing data loss when dis-

connecting

about your unlocked drive

Change retrieve folder box, Retrieve tab displays Changing your password Compatibility with operating systems Contact Us link Content gauge

Creating a password

Backup tab displays drive

your computer’s your computer’s, Backup tab displays

Disconnecting the drive 38

Disk image, downloading and restoring Drive

content gauge, Backup tab displays content gauge, home tab displays diagnostics and status checks disconnecting from a PC

29, 30, 31

icon, Home tab display sleep timer status check

Drive Erase button, Settings tab displays

Drive Settings

drive erase registration security sleep timer

43 40

5, 6

Erase Drive dialog 43

Erasing the drive

File History button 16

File history dialog Flashing icon alerts Front and back views Full Media Scan

2, 3

GNU general public license 49

GPL software

Help tab display

Contact Us link description functional overview Learning Center topic buttons Online User Manuals link Support link Update Software button WD Store link

Home tab display

description drive content gauge drive icon functional overview Internal drive selector box your computer icon your computer’s content gauge

5, 6

Internal drive selector box, Home tab dis-

play

Label button 16

Launching WD SmartWare software Learning Center topic buttons

INDEX – 50

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WD SMARTWARE SOFTWARE

USER MANUAL

NTFS format 1

Online support, accessing ii

Online User Manuals link Operating system requirements

Password protecting your drive 22

CAUTION about lost passwords

Password, changing Password, removing Physical description Preferences

button option, setting

26 27

2, 3

Quick Diagnostic Self-test 41

Registering your drive Registration button Removing password protection Requirements, operating systems Restoring the software disk image Retrieve

about retrieving files folder, specifying procedure

Retrieve destination option buttons Retrieve files option button Retrieve Folder button Retrieve some files selection box Retrieve tab displays

Backed Up Volumes selection box Browse button Change retrieve folder box description functional overview Retrieve destination option buttons Retrieve files option buttons Retrieve some files selection box Start/Cancel Retrieving toggle button

Run Diagnostics screen

Security button 16

Service and Support, WD Set

file history dialog

preferences dialog retrieve folder dialog

sleep timer dialog Set Up Drive button Set Up Software button Settings tab displays

description

Drive Erase button

File History button

functional overview

Preferences button

Registration button

Retrieve Folder button

Security button

Set Up Drive button

Set Up Software button

Sleep Timer button Sleep Timer button SMART Status Check Software Settings

file history

preferences

retrieve folder Software, GPL Space available Start/Cancel Retrieving toggle button Start/Stop Backup toggle button Settings

See Drive Settings Status check Support link Switch to Category/File Backup toggle button System compatibility System file category, defined

39, 40

3 16 16

Technical support, contacting ii

Temperature check

Unlocking the drive

from the virtual CD with WD SmartWare

Update Software button

25, 38

Warranty information 49

WD Quick View icon WD Service and Support WD Store link WD technical support, contacting

INDEX – 51

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Your computer

content gauge, Backup tab displays content gauge, Home tab display icon, Home tab display

WD SMARTWARE SOFTWARE

USER MANUAL

INDEX – 52

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Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.

Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks and My Passport Essential, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.

Western Digital 3355 Michelson Drive, Suite 100 Irvine, California 92612 U.S.A.

4779-705057-A01 Apr 2012

Western Digital WDBJBH5000ABK, WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2 RAID, WDBY8L0020BSL, WDBK6Z5000ATT, WDBUWZ0020JBK User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

WD Service and Support

Accessing Online Support

Contacting WD Technical Support

Table of Contents

About the WD SmartWare Software

Operating System Compatibility

Hard Drive Support

Functional Overview

Home Tab Display

Backup Tab Displays

Retrieve Tab Displays

Settings Tab Displays

Help Tab Display

Installing the Software and Getting Started

Securing the Drive

Password Protecting the Drive

Unlocking the Drive

Unlocking the Drive with the WD SmartWare Software

Unlocking the Drive Without the WD SmartWare Software

Changing Your Password

Turning Off the Drive Lock Feature

Backing Up Your Computer Files

How the Backup Function Works

Backing Up Files

Retrieving Backed Up Files

How the Retrieve Function Works

Retrieving Files

Managing and Customizing the Drive

Using the WD Quick View Icon

Opening the WD SmartWare Software

Checking Drive Status

Safely Disconnecting the Drive

Monitoring Icon Alerts

Naming the Drive

Setting the Drive Sleep Timer

Registering the Drive

Checking Drive Health

Erasing the Drive

Using the Drive Settings Drive Erase Function

Using the Drive Unlock Utility

Restoring the WD SmartWare Software and Disk Image

Managing and Customizing the Software

Specifying the Number of Backup Versions

Specifying a Different Retrieve Folder

Checking for Software Updates

Uninstalling the WD SmartWare Software

Warranty Information

GNU General Public License (“GPL”)

Index