Westell Technologies ADSL MODEM User Manual
IRESPEED
W
ADSL M
SER GUIDE
U
ODEM
PN 030-300166 Rev. A
June, 2001
©2001 Westell, Inc.
WireSpeed Single-User
User Guide
CONTENTS
WIRESPEED MODEM USER GUIDE ................................................................................................................. 1
VERVIEW
O
WebShare Benefits .....................................................................................................................................1
Minimum System Requirements .................................................................................................................1
WIRESPEED INSTALLATION ............................................................................................................................ 2
Installing on Hollow Drywall Surfaces (Optional)......................................................................................... 2
User Setup .................................................................................................................................................. 2
Cable Connectors ....................................................................................................................................... 3
LED Indicators............................................................................................................................................. 5
WEBSHARE INSTALLATION UTILITIES............................................................................................................ 6
Running WebShare Installation Utilities ...................................................................................................... 6
Running WebShare Installation Utilities for Windows Operating Systems ................................................. 6
SETTING UP YOUR WEBSHARE ACCOUNT ................................................................................................. 11
The WebShare Icon .................................................................................................................................. 11
Setting Account Parameters ..................................................................................................................... 11
Adding and Configuring Additional WebShare Accounts .......................................................................... 12
Using Auto-Redirection ............................................................................................................................. 15
CONNECTING TO AN ACCOUNT.................................................................................................................... 16
Activating a PPP Session.......................................................................................................................... 16
Disconnecting from a PPP Session ..........................................................................................................19
........................................................................................................................................................ 1
Disabling Autodial ................................................................................................................................. 10
Help Screens ........................................................................................................................................15
ADVANCED CONFIGURATION........................................................................................................................ 20
Restarting WebShare................................................................................................................................ 20
HE WEBSHARE MANAGEMENT INTERFACE
T
The Management Menu ............................................................................................................................21
The Home Page ........................................................................................................................................22
PPP Status ....................................................................................................................................... 22
PPP Connections ............................................................................................................................. 22
Connect/Disconnect Button .............................................................................................................. 22
New Button ....................................................................................................................................... 22
Edit Button ........................................................................................................................................ 23
Connection Status ............................................................................................................................ 23
Building New Accounts ......................................................................................................................... 23
IP Addresses Assigned as Part of PPP Session Setup........................................................................ 23
Diagnostics................................................................................................................................................ 24
Accessing the Main Diagnostics Page.................................................................................................. 24
Test All .................................................................................................................................................. 24
Self-Test ............................................................................................................................................... 25
ADSL Modem ....................................................................................................................................... 25
PPP Connection.................................................................................................................................... 25
IP Remote Router ................................................................................................................................. 26
PING ..................................................................................................................................................... 26
The New Software Installation Page ......................................................................................................... 27
The LAN Advanced Configuration Page ................................................................................................... 28
Accessing the LAN Advanced Configuration Dialog Box...................................................................... 28
...................................................................................................... 21
030-300166A ii
WireSpeed ADSL Modem
User Guide
IP Address ............................................................................................................................................29
Subnet Mask ......................................................................................................................................... 29
Domain Name System (DNS) Primary ................................................................................................. 29
Domain Naming System (DNS) Secondary .......................................................................................... 29
Dynamic Host Configuration Protocol (DHCP) ..................................................................................... 29
Static NAT............................................................................................................................................. 29
LAN PC IP Address .............................................................................................................................. 30
Inactivity Timer Timeout........................................................................................................................ 30
VPI/VCI Parameters.................................................................................................................................. 30
Viewing VPI/VCI Parameters ................................................................................................................ 30
Changing VPI/VCI Settings................................................................................................................... 31
VIRTUAL PRIVATE NETWORK SUPPORT ..................................................................................................... 32
VPN Requirements ................................................................................................................................... 32
NSTALLING
I
VPN ............................................................................................................................................. 32
Installing VPN for Windows 98/Me............................................................................................................ 32
Creating a VPN Connection ...................................................................................................................... 33
Creating a VPN Connection for Windows 98........................................................................................33
Creating a VPN Connection for Windows Me....................................................................................... 33
Creating a VPN Connection for Windows 2000 ........................................................................................ 34
Using a VPN Connection (Windows 2000) ............................................................................................... 38
Disconnecting a VPN Connection (Windows 2000).................................................................................. 38
ONFIGURING
C
FOR WINDOWS
VPN
NT ............................................................................................................ 39
Installing PPTP for Windows NT............................................................................................................... 39
Creating a New VPN Phonebook Entry for Windows NT.......................................................................... 40
Logging On to a VPN Server..................................................................................................................... 40
Disconnecting a VPN Connection ............................................................................................................. 41
The WebShare About Page ...................................................................................................................... 42
WebShare Help......................................................................................................................................... 42
TROUBLESHOOTING....................................................................................................................................... 43
Software Installation.................................................................................................................................. 43
Auto-Redirection Screens .........................................................................................................................44
No PPP Session Established................................................................................................................ 44
No DSL Connection .............................................................................................................................. 45
Authentication Failure ........................................................................................................................... 46
Can’t Find Server (RAS) ....................................................................................................................... 47
WebShare Error Messages....................................................................................................................... 48
Resetting to Factory Default...................................................................................................................... 48
PRODUCT ASSISTANCE AND GENERAL INQUIRIES ................................................................................... 50
Westell Customer Support ........................................................................................................................ 50
PRODUCT SPECIFICATIONS .......................................................................................................................... 51
APPENDIX......................................................................................................................................................... 53
AC AND LINUX SUPPORT
M
................................................................................................................................53
REGULATORY INFORMATION........................................................................................................................ 56
SOFTWARE LICENSE AGREEMENT .............................................................................................................. 57
030-300166A iii
WIRESPEED MODEM USER GUIDE
VERVIEW
O
With over one million Westell WireSpeed (TM) modem users and valuable experience,
Westell has developed our newest Westell WireSpeed ADSL Ethernet modem. W estell's
WireSpeed ADSL Ethernet modem uses existing home or office phone lines to provide
reliable, high speed internet access. With your WireSpeed ADSL modem, an existing phone
line becomes a dedicated "always on" connection, eliminating annoying dial-up modems and
busy signals from your service provider. Westell's W ireSpeed ADSL Ethernet modem is
capable of downstream data rates of up to 8 Mbps and upstream data rates of up to 800 Kbps,
making the WireSpeed ADSL Ethernet modem up to 140 times faster than a 56 Kbps analog
modem.
WireSpeed ADSL Modem
User Guide
In addition to the many features Westell users have enjoyed through the years, we have added our new
Redirection
we have embedded a PPPoE shim in our modem so you no longer have to install any other software to get
connected. We have also added VPN support via PPTP so that you can tunnel into your corporate network as
well as true “Always-On" which enables you to save your session password. In addition to these new features,
your Westell WireSpeed ADSL Ethernet modem is software upgradeable so that as your home or small office
needs change, you can upgrade your existing hardware to a networking solution with our widely popular
WebShare networking software.
feature which guides users through the connection process via a simple web interface. In addition,
Auto-
WebShare Benefits
• Auto-Redirection simplifies end-user setup process
• Does not require shim for PPPoE, eliminating third-party software
• Uses current LAN IP address
• Software upgradable
• Always-on connection
• VPN support via PPTP
Minimum System Requirements
The following requirements outline the minimum system for WireSpeed:
• Pentium 166 MHz processor or equivalent
• Microsoft Windows 98, Windows Millennium, Windows 2000, or Windows NT 4.0
• Internet Explorer 4.x or Netscape Navigator 4.x installed
• At least 16 MB RAM
• Five MB of free hard drive space
• Ethernet connection between upgrading PC and ADSL modem
• TCP/IP protocol stack installed
• VGA monitor
• Crossover Ethernet cable for modem to Ethernet hub
• VPI/VCI values (provided by your service provider)
• PPPoA/PPPoE support (provided by your service provider)
030-300166A 1 Overview
WireSpeed ADSL Modem
User Guide
WIRESPEED INSTALLATION
The WireSpeed operates up to 300 feet (91.4 meters) from a PC or Ethernet hub over 100-Ohm, Category 5 cable.
For installation on a wall surface, follow the instructions below. If you are not installing the unit on a wall surface, skip this
section.
Installing on Hollow Drywall Surfaces (Optional)
To mount the WireSpeed to a wall:
1. Obtain two pan-head screws (one #8 and one #6) and two #4 - #8 wall anchors (not provided).
2. Place the WireSpeed against the wall where it is to be mounted, note and mark the upper keyhole slot and screw
location.
3. Drill a 3/16” hole for the upper anchor and insert the anchor and larger (#8) screw until the face of the screw is
approximately 3/16” from the wall.
4. Test fit the unit on the screw, and adjust the screw depth for a sliding fit.
5. With a pencil, mark the opening in lower mounting tab. Remove the unit from the wall.
6. Drill a 3/16” hole for the lower anchor and insert anchor. Hang the unit on the upper screw.
7. Insert the smaller (#6) screw through the hole in the lower mounting tab.
8. Tighten the lower screw lightly with a screwdriver. Do not overtighten.
User Setup
Refer to the wiring diagrams shown in Figure 1 and Figure 3.
1. Connect the power supply cord to the power connector on the side of the unit and plug it into the wall power receptacle.
2. Connect a standard RJ-11 telephone cable from the LINE connector to the ADSL-equipped phone line.
3. Connect the straight 10Base-T cable (included with this package) to the ETHERNET connector on the back of the unit
to the interface on the computer.
4. Turn the power switch ON.
5. The Ready LED should be a solid green indicating that the power self-test has successfully completed and the unit is
synchronized with the ADSL line card. It may take up to 70 seconds for the unit to synchronize with the central office
ADSL unit. (See Figure 3.)
030-300166A 2 WireSpeed Installation
WireSpeed ADSL Modem
User Guide
6. The Link LED should be solid green indicating that the modem connection has been made. (See Figure 3.)
7. During use, a pulsing yellow Activity LED indicates that data is being transmitted and received on the Ethernet
interface.
8. Proceed to “Setting Up Your WebShare Account” on page 11 to configure the software.
ADSL LINE
ON/OFF
SWITCH
POWER
CONNECTOR
ETHERNET
Figure 1. WireSpeed Single-User Setup Connections
Cable Connectors
There are connectors on the side panel of the WireSpeed (Figure 3) for Power, an ON/OFF switch, 6-pin RJ-11 DSL
(LINE) connector and 8-pin RJ-45 ETHERNET connector for customer terminal equipment. Tables 1-3 list the connector
types and pinout designations.
10Base-T
CONNECTOR
O
I
LINE
DSL CONNECTOR
POWER
SWITCH
Figure 2. WireSpeed Modem (Connector Panel)
ETHERNET
POWER
CONNECTOR
030-300166A 3 WireSpeed Installation
WireSpeed ADSL Modem
p
g
Table 1. WireSpeed Connectors
Connector Name Connector Type Description
LINE 6-pin (RJ-11) modular jack POTS/DSL is used to connect the telephone jack
with ADSL
POWER 3-pin mini-DIN connector Connects power cord
ETHERNET 8-pin (RJ-45) jack Connects to PC or 10BaseT hub
Table 2. LINE Connector Pinouts
LINE Pinouts (RJ-11)
Pin #
1, 2, 5, 6 Not Used
3DSL Ti
4DSL Rin
Table 3. ETHERNET Connector Pinouts
ETHERNET Pinouts (RJ-45)
Pin #
1Rx+
2Rx3Tx+
4, 5, 7, 8 Not Used
6Tx-
User Guide
030-300166A 4 WireSpeed Installation
LED Indicators
The LED indicators shown in Figure 3 are used to verify the unit’s operation and status.
WireSpeed ADSL Modem
User Guide
Connections are
located on the side
Figure 3. WireSpeed Modem (Front)
LED State Description
POWER
READY
Solid Green Power ON
No Light
No power
Slow Flashing Green Power ON and passed power-up diagnostics (1 flash/sec)
Moderate Flashing Green Power ON and attempting synchronization (2 flashes/sec)
Solid Green Power ON and synchronized with the ADSL line card
Solid Red Hardware power-up in progress
Blinking Red Unit failed power-up diagnostic
Alternating Red/Green Modem diagnostic failed
No Light No power
LINK
Solid Green Link established
No Light No 10Base-T link
ACTIVITY
Pulsing Yellow Data being transmitted. Pulses should match the
reception or transmission of Ethernet data.
No Light No data on Ethernet interface
Power
Ready
Link
Activity
Table 4. LED States
Modem LEDs will flash while powering up. This intermittent flashing should not be confused with actual operation
Note:
status.
030-300166A 5 WireSpeed Installation
WireSpeed ADSL Modem
User Guide
WEBSHARE INSTALLATION UTILITIES
Running WebShare Installation Utilities
Account parameters must be added to WebShare before connecting to your ISP or Corporate LAN. Use the Westellprovided WebShare Installation Utilities to simplify the setup of the following:
• Selection of the Ethernet adapter (in instances where more than one Ethernet adapter exists on the PC)
• Automatic configuring of DHCP (Dynamic Host Configuration Protocol)
• Automatic assignment of the WebShare gateway URL address of 192.168.0.1
• Simplified installation of service provider account information via the Configure Account screen
We recommend using the WebShare Installation Utilities to automatically configure DHCP. If necessary, DHCP may be
enabled manually.
Running WebShare Installation Utilities for Windows Operating Systems
To install WebShare Installation Utilities on your computer, insert the WebShare Installation Utilities CD into the CD-ROM
drive. The CD should run automatically. If it does not, click
E:\win32\setup.exe (where “E” is the designation of the CD-ROM drive)
Start
>
from the taskbar and type the following line:
Run
1. Find and double-click on the WebShare executable program. The
Figure 4. Welcome Window
2. Click
Next
. The
License Agreement
window appears.
Welcome
screen appears.
030-300166A 6 WebShare Installation Utilities
WireSpeed ADSL Modem
User Guide
3. Read the license agreement, then click
4. The
Function Selection
screen appears. Three options are available:
if you accept the agreement.
Yes
Figure 5. License Agreement
Figure 6. Function Selection
CAUTION
Do not select the default option!
5. Select the second option,
Option 1,
Note:
3,
IP Reset utility for WebShare
6. Click
030-300166A 7 WebShare Installation Utilities
Next
.
Setup PC only
Download WebShare modem software
.
is used to restore modem settings to WebShare defaults.
, is the default and is for software upgrades only. Option
WireSpeed ADSL Modem
User Guide
7. The
8. Click
Choose Destination Location
documentation file is named
. The
Next
adapter.)
Choose Adapter
window shows the location where user documentation will be placed. (The
Webshare_Usr_Gd.pdf
Figure 7. Choose Destination Location
window appears. (
.)
: This screen will NOT appear if your computer has only one
Note
Figure 9. Choose Adapter
9. Click the option button for your network adapter, then click
NOTE:
window displaying multiple adapters. Be sure to select the physical adapter that is connected to your ADSL modem.
030-300166A 8 WebShare Installation Utilities
If you have multiple Ethernet adapters, select the one to be used with the WireSpeed . Figure 9 shows a
Next
.
WireSpeed ADSL Modem
User Guide
10. The
11. Select
Setup Complete
Note:
window appears. Setting changes will not take effect until the computer has been restarted.
Yes I want to restart my computer now
Before clicking
, remove the Westell CD-ROM from the CD-ROM drive.
Finish
to restart the PC.
Figure 8. Setup Complete
This completes the basic WebShare setup process. When your computer restarts, the WebShare Home Page will appear. If
you do not wish to set up a WebShare account at this time, you may open the WebShare Home Page by clicking on the
WebShare icon on your desktop.
Windows Internet Explorer users should proceed to the next page for instructions on
disabling the autodial feature.
NOTE
030-300166A 9 WebShare Installation Utilities
WireSpeed ADSL Modem
User Guide
Disabling Autodial
(For Internet Explorer users.) A browser is typically set to dial into an ISP connection automatically when the browser is
launched. In order to access the Internet through your “always-on” ADSL line, the autodial feature must be disabled.
Dial-Up Settings
Your Connection dial-up setting must be set to
Never dial a connection
. Follow this procedure to verify and/or change
your dial-up setting:
1. Click
2. From the
3. The
4. In the
>
Start
Settings
Control Panel
Internet Options
Dial-up settings
, click
Control Panel
screen, double-click
screen appears. Click the
.
Internet Options
Connections
box, make sure that the option button for
.
tab.
Never dial a connection
is selected. NOTE: If
the Dial-up Settings box is dimmed (grayed out) it means you have not yet set up any connections. If this is the
case, you do not need to change any settings.
5. Click OK.
Select
“Never dial a connection”
to disable the autodial feature.
Figure 9. Internet Options Screen
(Internet Explorer 5)
030-300166A 10 WebShare Installation Utilities
WireSpeed ADSL Modem
User Guide
SETTING UP YOUR WEBSHARE ACCOUNT
The WebShare Icon
This section shows you how to set up your initial WebShare account. The installation program will also place a WebShare
icon on your desktop. The icon will assist you in setting up your WebShare account.
WebShare
Figure 10. The WebShare Icon
NOTE: The Home Page may also be accessed by opening the browser, typing
and pressing ENTER.
192.168.0.1
in the address bar (location bar)
Setting Account Parameters
Account parameters are required before connecting to your service provider. The account parameters to be entered in the
Configure Account dialog box are obtained from your service provider.
required parameters.
Procedure:
1. To add account parameters, open the WebShare Home Page by clicking the WebShare icon on your desktop.
The WebShare Home Page containing PPP Status and PPP Connections windows appears.
User ID
and
Account Description
are the only
Figure 11. WebShare Home Page
2. Under
030-300166A 11 Setting Up Your WebShare Account
PPP Connections
account connection parameters.
, click
New…
The
Configure Account
window appears. This is where you set the
Figure 12. Configure Account Window
WireSpeed ADSL Modem
User Guide
The Description is a word or phrase created to identify the account. For example, the following parameters were
obtained from a service provider:
User ID: Snape@inet
Password: ******
With the following user-defined input:
Account Description: Account 2
The Account Description is the name that will appear on the WebShare Home Page under PPP Connections.
3. In the
4. In the
5. Click
Congratulations! You have just configured your first account.
connection.
Description
User ID
. The new account will now appear in the WebShare
Save
field, type the account description you have chosen to call this connection.
field, type the user ID given to you by your service provider.
PPP Connections
Connecting to an Account
window.
shows how to establish a
Adding and Configuring Additional WebShare Accounts
To configure another PPP account, the following information must be obtained from your service provider:
• User ID
• Password
1. On the WebShare Home Page under
opens.
2. In the
030-300166A 12 Setting Up Your WebShare Account
Description
alphanumeric characters that make a user-friendly description for reference (e.g. Account 1, Sales 1, Internet 1,
etc.) WebShare holds up to eight accounts.
field, enter a description or name you wish to call the account. This can be any set of
PPP Connections
, click the
button. The
New
Configure Account
window
WireSpeed ADSL Modem
User Guide
3. In the
3. Click
4. The
User ID
Save
Configure Account
field, enter the user ID obtained from your ISP.
Figure 13. Configure Account Dialog Box
to commit these values to WebShare.
window closes and a new entry appears under
PPP Connections
on the Home Page.
Figure 14. PPP Connections
To add more PPP accounts, repeat the configuration process described above. WebShare holds a maximum of eight
accounts.
CAUTION
030-300166A 13 Setting Up Your WebShare Account
WireSpeed ADSL Modem
Only one account may be active at a time. Establishing a session for an idle
account while another session is active will disconnect the currently active
session.
Figure 15. Session Conflict Warning
User Guide
The Session Conflict warning indicates that a session is already active.
030-300166A 14 Setting Up Your WebShare Account
WireSpeed ADSL Modem
User Guide
Using Auto-Redirection
With Westell’s WireSpeed Auto-Redirection feature, the modem detects and informs users of connection problem. If a
problem is found, the modem displays a Web page on the browser that identifies the problem. The Help screen offers
possible solutions. Auto-Redirection will detect the following conditions:
Auto-Redirect Message Possible Causes Solution
No PPP Session Established
(Figure 40)
No DSL Connection
(Figure 41)
Authentication Failure
(Figure 42)
Can’t Find Server (RAS)
(Figures 43 & 44)
An account has not been created.
An account was set up incorrectly.
PPP connection not established.
The modem cannot detect a DSL
connection.
Incorrect user ID or password. (ID
and password supplied by service
provider.)
Modem has lost the connection. Contact your service provider.
Click
Click
information.
Click the
password.
• Make sure the DSL cable is
• Check all modem cable
• Make sure service provider
• Check spelling carefully.
• Make sure CAPS LOCK is not
• User ID/password may be
to create an account.
New
to change the account
Edit
Connect
plugged into the DSL jack.
connections.
has activated your DSL
account.
on.
case-sensitive. Use correct
upper and lower case letters.
button, enter
In each situation, the Web page displayed informs the user as to the nature of the problem and possible solutions. In cases
where the user is trying to access a specific URL (example: http://www.Westell.com) outside the local network but has not
established a PPP connection, the user will be automatically directed to the Home Page that indicates the session is idle.
When the user makes the connection, they will be instantly redirected to the URL that was initially requested.
Help Screens
Help screens are available to describe common problems and solutions. To access a help screen, click
Menu column at the left of the screen.
For more information on the Auto-Redirection feature, see the “Troubleshooting” section.
in the Westell
Help
030-300166A 15 Setting Up Your WebShare Account
WireSpeed ADSL Modem
User Guide
CONNECTING TO AN ACCOUNT
Verify that the Ready LED of the modem is solid green and at least one PPP account has been created before activating a
PPP session with your ISP.
Activating a PPP Session
To activate a PPP session, follow these steps:
1. Click the
Connect
button of the PPP account to be activated on the Home Page as shown in below.
Figure 16. WebShare Home Page
030-300166A 16 Connecting to a WebShare Account
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