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My Passport™ for Mac
Portable Hard Drive
User Manual
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Accessing Online Support
Visit our product support website at support.wdc.com and choose from these topics:
▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com
▪ Downloads –Download software and updates for your WD product at: support.wdc.com/downloads
▪ Email Support – Get technical and other support through email at: support.wdc.com/support
▪ Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data
recovery information at: support.wdc.com/warranty
▪ Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase
▪ WD Community – Share your thoughts and connect with other WD users at: community.wdc.com
▪ Phone Support – Get phone numbers for contacting support by region at: support.wdc.com
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Table of Contents
_________
Accessing Online Support.................................................................................ii
_________
1 About Your WD Drive....................................................................................1
Features.............................................................................................................................1
Kit Contents......................................................................................................................2
Optional Accessories.......................................................................................................2
Operating System Compatibility....................................................................................2
Disk Drive Format.............................................................................................................2
Physical Description.........................................................................................................3
USB 3.0 Interface.................................................................................................................3
Power/Activity LED.............................................................................................................3
Registering Your Drive.....................................................................................................3
Handling Precautions.......................................................................................................4
_________
2 Connecting the Drive and Getting Started.................................................5
Connecting the Drive...................................................................................................... 5
Getting Started with the WD Software......................................................................... 6
_________
3 WD Discovery.................................................................................................7
Installing WD Discovery...................................................................................................7
Using WD Discovery........................................................................................................8
Devices Tab......................................................................................................................8
Apps Tab...........................................................................................................................8
Available Apps..................................................................................................................8
_________
4 Locking and Unlocking the Drive...............................................................10
Password Protecting the Drive.....................................................................................10
Unlocking the Drive........................................................................................................11
With the WD Security or WD Drive Utilities Software...................................................11
With the WD Drive Unlock Utility.................................................................................... 12
Changing Your Password.............................................................................................. 14
Turning Off the Drive Lock Feature...............................................................................15
_________
5 Managing and Customizing the Drive........................................................16
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Checking Drive Health...................................................................................................16
Erasing the Drive............................................................................................................ 17
Using the Drive Erase Function.........................................................................................17
Using Five Invalid Passwords............................................................................................18
Registering the Drive.....................................................................................................18
Restoring the WD Software.......................................................................................... 19
Turning Off the LED........................................................................................................19
Safely Disconnecting the Drive ....................................................................................19
_________
6 Managing and Customizing the Software.................................................20
Checking for Software Updates...................................................................................20
Uninstalling the WD Software.......................................................................................21
_________
7 Reformatting the Drive................................................................................22
Reformatting the Drive..................................................................................................22
Restoring the WD Software..........................................................................................22
_________
8 Troubleshooting.......................................................................................... 23
Installing, Partitioning, and Formatting the Drive.......................................................23
Frequently Asked Questions......................................................................................... 23
_________
9 Compliance and Warranty Information.....................................................25
Regulatory Compliance.................................................................................................25
FCC Class B Information................................................................................................... 25
ICES-003/NMB-003 Statement....................................................................................... 25
Safety Compliance............................................................................................................ 25
CE Compliance For Europe.............................................................................................. 26
KC Notice (Republic of Korea only).................................................................................26
Environmental Compliance (China)..............................................................................26
Warranty Information.................................................................................................... 26
Obtaining Service..............................................................................................................26
Limited Warranty...............................................................................................................27
Australia/New Zealand.....................................................................................................28
Warranty............................................................................................................................ 28
Obtaining Service..............................................................................................................29
GNU General Public License (“GPL”)............................................................................29
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About Your WD Drive
About Your WD Drive
Welcome to your My Passport for Mac™ portable hard drive. This drive offers high
capacity in a sleek portable device. It features ultra-fast USB 3.0 connectivity, local
and cloud backup, and password protection to help protect your files from
unauthorized use.
This introductory chapter includes the following topics:
Features
Kit Contents
Optional Accessories
Operating System Compatibility
Disk Drive Format
Physical Description
Registering Your Drive
Handling Precautions
Features
With a compact design, high capacity, and your choice of local or cloud backup,
My Passport for Mac
digital life.
Password Protection with Hardware Encryption — The My Passport for Mac drive’s
built-in 256-bit AES Hardware Encryption with WD Security™ software helps keep
your content private and safe. Just activate password protection and set your own
personalized password.
Password Protection — The WD Security
and safe. Just activate password protection and set your own personalized
password.
Reimagined Design — The bold, vibrant design of the My Passport for Mac drive is
sure to stop you in your tracks. It is portable storage reimagined and gives you the
opportunity to express yourself! Available in a wide range of beautiful colors, you
can pick what complements your own personal style.
fits perfectly into the busy life of anyone with an on-the-go
™
software helps keep your content private
Easy to Use — My Passport for Mac portable storage is ready to use out of the box
so you can start transferring files, saving your memories and backing up right away.
It comes with all the software you need to help protect all your data, including WD
Security and WD Drive Utilities™ software.
Important:
My Passport for Mac
User Manual
For the latest WD product information and news, visit our
website at http://www.wdc.com. For the latest software,
firmware, and product documentation and information, go to
http://support.wdc.com/downloads.aspx
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Kit Contents
As shown in figure 1, your My Passport for Mac drive kit includes the following:
Figure 1: My Passport for Mac Portable Hard Drive Kit Components
▪ My Passport for Mac portable hard drive, with the WD Discovery™, WD Security
and WD Drive Utilities software
▪ USB 3.0 cable
▪ Quick install guide
About Your WD Drive
Optional Accessories
For information about optional accessories for WD products, visit www.wdc.com
Operating System Compatibility
Your My Passport for Mac drive and the WD Drive Utilities and WD Security
software are compatible with the following operating systems:
Windows
▪ Windows 7
▪ Windows 8
▪ Windows 8.1
▪ Windows 10
Compatibility can vary, depending on hardware configuration and operating
system.
For highest performance and reliability, always install the latest updates and service
pack (SP). For Mac computers, go to the Apple menu and select Software Update.
For Windows computers, go to the Start menu and select Windows Update.
™
macOS
▪ Mavericks
▪ Yosemite
▪ El Capitan
▪ Sierra
Disk Drive Format
Your My Passport for Mac drive is formatted as a single HSF+J partition for
compatibility with Mac OS X operating systems. If you want to use the drive with a
Windows computer, see Reformatting the Drive and Troubleshooting.
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Physical Description
As shown in figure 2, the My Passport for Mac drive has:
▪ A USB 3.0 interface port
▪ A power/activity LED indicator
USB 3.0 Interface
USB 3.0 supports interface transfer rates up to 5 Gb/s.
USB 3.0 is backward compatible with USB 2.0. USB 2.0 supports interface transfer
rates up to 480 Mb/s.
About Your WD Drive
Figure 2: My Passport for Mac drive
Power/Activity LED
The power/activity LED shows the drive’s power state as follows:
LED Appearance Power State/Activity
On steady Idle
Fast flashing, approximately 3 times per second Activity
Slow flashing, approximately every 2.5 seconds System standby
Off Unit off or has been configured to have the LED
turned off using WD Drive Utilities
Registering Your Drive
Always register your My Passport for Mac drive to get the latest updates and
special offers. You can easily register your drive using the WD Discovery software.
Another way is to register online at http://register.wdc.com
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About Your WD Drive
Handling Precautions
WD products are precision instruments and must be handled with care during
unpacking and installation. Rough handling, shock, or vibration can damage drives.
Always observe the following precautions when unpacking and installing your
external storage product:
▪ Do not drop or jolt the drive.
▪ Do not move the drive during activity.
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Connecting the Drive and Getting Started
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive. It includes the following
topics:
Connecting the Drive
Getting Started with the WD Software
Connecting the Drive
1. Turn on your computer.
2. Connect the drive to your computer as shown in
3. Verify that the My Passport drive appears under DEVICES in the Sidebar area of
your Finder display:
figure 3.
Note: If the External disks check box is selected on your Finder Preferences dialog, the My
Passport icon displays on your desktop:
Figure 3: Connecting the My Passport Drive
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Connecting the Drive and Getting Started
Your My Passport for Mac drive is now ready to use as an external storage
device. You can enhance its capabilities by installing the WD software that is on
the drive:
▪ WD Apps Setup
Getting Started with the WD Software
1. For Windows, run WD Discovery.exe to install WD software to help you get a
backup plan and modify drive settings. If you don’t have internet connectivity,
please install WD Backup™ and WD Drive Utilities™ from the WD Software
Offline Installers > For Windows folder.
2. For Mac, open WD Discovery for Mac.dmg to install WD software to help
modify drive settings. If you don’t have internet connectivity, please install WD
Drive Utilities™ from the WD Software
Offline Installers > For Mac folder.
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WD Discovery
WD Discovery
The WD Discovery application, a collection of drive management tools such as WD
Security, can be installed from your My Passport for Mac drive. WD Discovery is a
tray application; a small icon appears in the Windows system tray in the lower
right-hand corner of the screen. The application can also be "unpinned", which
causes the application to open in a window.
The chapter includes the following topics:
Installing WD Discovery
Using WD Discovery
Devices Tab
Apps Tab
Available Apps
Installing WD Discovery
The WD Discovery application can be installed from your drive.
1. Double-click WD Discovery.exe.
2. Click Install Now.
3. Install application updates as needed.
The WD Discovery screen displays a list of connected devices, an option to import
data from cloud storage or social media, update messages, and a link for
registering your drive.
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Using WD Discovery
By default, the WD Discovery application is visible in the system tray. If it suddenly
seems to be missing, it is likely the application has been "unpinned," which means
the application is running in a window.
It is recommended that you register your drive as soon as possible. Registration
offers a number of
▪ Warranty period can be established
Notification of software and firmware updates for registered drives
▪
▪ Support services are available
benefits, including:
Devices Tab
The Devices tab displays the list of drives, and volumes on the drives, connected to
your system. Entries include the device name, drive letter, capacity, product name,
and percentage of free space remaining. Clicking once on a drive listing opens a
file explorer window.
WD Discovery
Apps Tab
The Apps tabs displays the list of WD applications included in the WD Discovery
suite and a number of third party applications created by other companies and
organizations. The WD applications include:
▪ WD Drive Utilities: allows you to keep your drive performing at its best, and
includes sleep, health, RAID settings, and drive erase features
▪ WD Security: implements password protection and the 256-bit hardware data
encryption capabilities of your supported WD hard drive
Available Apps
A series of third party applications is available. To view the list, click the Available
Apps tab.
Note:
Applications displayed on the Available Apps tab are created by other
companies and organizations; while they have been tested and
approved for use on the My Passport for Mac drive, you should contact
the publisher for full instructions and software license terms and
warranty information.
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WD Discovery
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Locking and Unlocking the Drive
Locking and Unlocking the Drive
This chapter includes the following topics:
Password Protecting the Drive
Unlocking the Drive
Changing Your Password
Turning Off the Drive Lock Feature
Password Protecting the Drive
You should password protect your drive if you are worried that someone else will gain
access to your drive and you do not want them to see your
CAUTION! The WD Security software uses your password to electronically lock and unlock your
drive. If you forget your password, you will not be able to access the data that is on your drive or
write new data to it. You will have to erase the drive before you can use it again.
files on the drive.
1. Click Go > Applications > WD Security to display the WD Security screen, Set
Security dialog.
2. If you have more than one supported device connected to your computer,
select the one that you want to create a password for.
3. Read the warning about the possibility of data loss if you forget your password.
4. Type your password in the Password box, using up to 25 characters.
5. Retype your password in the Verify Password.
6. Type a hint to help remember your password in the Password Hint box.
7. Select the Enable auto unlock for this computer... check box if you want the
WD Security software to remember your password for the selected drive on
this computer.
Important: If you select the Enable auto unlock for this computer... check box, the
first time you restart your computer or disconnect and reconnect the drive after
creating a password, your operating system requests permission to allow the
WD Security software to access your password:
Click Always Allow to avoid this dialog in the future.
8. Click Set Password to save your password and enable hardware encryption for
your drive.
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CAUTION! After creating a password, the drive remains
your current work session. Then the WD Security software:
▪ Locks the drive when you shut down your computer, disconnect your drive, or your
computer goes into the sleep mode
▪ Requires you to type your password to unlock the drive when you restart your computer or
reconnect your drive,
check box when you created your password
UNLESS
you selected the Enable auto unlock for this computer...
unlocked
for as long as you continue
Unlocking the Drive
After you have created a password to help keep others from accessing the
your drive, unless you selected the Enable auto unlock for this computer... check box,
you will have to type your password to unlock the drive whenever:
▪ You shut down and restart your computer
▪ You disconnect and reconnect the drive to your computer
▪ Your computer exits the sleep mode
You will have to do this even if you do not have the My Passport software installed
on your computer.
In each case, the WD Security software replaces the desktop icon for your My
Passport drive with the WD Unlocker virtual CD (VCD) icon:
files on
The WD Unlocker VCD provides the WD Drive Unlock utility that you can use to
unlock the drive. Or, you can use either the WD Security or the WD Drive Utilities
software to unlock the drive.
With the WD Security or WD Drive Utilities Software
Whenever you shut down and restart your computer or disconnect and reconnect the drive
to your computer, starting either the WD Security or WD Drive Utilities software displays
the Unlock Drive dialog:
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Locking and Unlocking the Drive
This happens either:
▪ Automatically if you only have the one locked My Passport for Mac drive connected to
your computer
▪ When you select the locked drive on either the WD Security or WD Drive Utilities screen
if you have more than one supported My Passport for Mac drive connected to your
computer
To unlock the drive:
1. If you do not see the Unlock Drive dialog, click either:
▪ Go > Applications > WD Security
▪ Go > Applications > WD Drive Utilities
2. If you have more than one supported device connected to your computer,
select the one that is locked to display the Unlock Drive dialog.
3. On the Unlock Drive dialog:
a. Type your password in the Password box.
b. Click Unlock Drive.
With the WD Drive Unlock Utility
Whenever you connect your password-protected drive to a computer that does not have
the WD Security or WD Drive Utilities software installed, you can use the WD Drive Unlock
utility to unlock the drive there. The Drive Unlock utility is on a virtual CD (VCD) drive that
appears on your desktop display.
1. Double-click the WD Unlocker VCD icon on your desktop:
2. Double-click the WD Drive Unlock application on the screen that displays:
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The WD Drive Unlock utility screen displays:
Locking and Unlocking the Drive
Note: The displayed capacity on this screen is an example. You will see a displayed
capacity that matches your connected drive.
3. On the WD Drive Unlock utility screen:
a. Type your password in the Password box.
b. Select the Enable auto unlock for this computer... check box if you want the
WD Drive Unlock utility to remember your password on this computer.
c. Click Unlock Drive.
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Locking and Unlocking the Drive
Changing Your Password
1. Click Go > Applications > WD Security to display the WD Security screen.
2. If you have more than one supported device connected to your computer,
select the one with the password that you want to change to display the Edit
security settings dialog:
3. On the Edit security settings dialog, select the Change password option to
display the change password dialog:
4. On the change password dialog:
a. Type your current password in the Current Password box.
b. Type your new password in the New Password box, using up to 25
characters.
c. Retype your new password in the Verify Password box.
d. Type a hint to help remember your new password in the Password Hint box.
e. Select or clear the Enable auto unlock for this computer... check box to signify
whether you want the WD Security software to remember your new
password for the selected drive on this computer.
f. Click Update Security Settings.
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CAUTION!
continue your current work session. Then the WD Security software:
After changing a password, the drive remains
unlocked
for as long as you
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Locking and Unlocking the Drive
▪ Locks the drive when you shut down your computer, disconnect your drive, or your
computer goes into the sleep mode
▪ Requires you to type your password to unlock the drive when you restart your
computer or reconnect your drive,
this computer... check box when you changed your password
UNLESS
you selected the Enable auto unlock for
Turning Off the Drive Lock Feature
1. Click Go > Applications > WD Security to display the WD Security screen.
2. If you have more than one supported device connected to your computer,
select the one with the password that you want to remove to display the Edit
security settings dialog:
3. On the Edit security settings dialog, the Remove password option is selected by
default:
a. Type your password in the Password box.
b. Click Update Security Settings.
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Managing and Customizing the Drive
Managing and Customizing the Drive
This chapter includes the following topics:
Checking Drive Health
Erasing the Drive
Registering the Drive
Restoring the WD Software
Turning Off the LED
Safely Disconnecting the Drive
The My Passport for Mac software makes it easy for you to manage and customize
your drive for the best possible performance:
▪ Diagnose—Run diagnostics and status checks to make sure your drive is working
properly.
▪ Sleep Timer—Reduces power to your drive during extended periods of inactivity
to conserve power and extend the life of the drive.
▪ Drive Erase—Erase all of the data on the drive, including your password if you
have set one.
▪ About—See the installed software version, check for software updates, and
register your drive to receive free technical support during the warranty period
and find out about product enhancements and price discount opportunities.
Checking Drive Health
The WD Drive Utilities software provides three diagnostic tools to help make sure that your
drive is performing well. Run the following tests if you are concerned that your drive is not
operating properly:
▪ Drive status check
The drive status check is a failure-prediction function that continuously monitors key
internal performance attributes of the drive. A detected increase in drive temperature,
noise, or read/write errors, for example, can provide an indication that the drive is
approaching a serious failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive, before a failure occurs.
The result of a drive status check is a pass or fail evaluation of the drive’s condition.
▪ Quick drive test
Your drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error
conditions. The quick drive test checks the drive for major performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive’s condition.
▪ Complete drive test
The most comprehensive drive diagnostic is the complete drive test. It tests every sector
for error conditions and inserts bad sector markers as required.
It is best to run the drive diagnostics and status checks on a regular basis, before you
encounter any problems with your drive. And, because they are so fast, running the drive
status check and the quick drive test provides a high level of assurance with minimal
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inconvenience. Then, run all three whenever you encounter disk error conditions when
writing or accessing files.
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities
screen, Diagnose dialog.
2. If you have more than one supported drive connected to your computer, select
the one that you want to check.
3. On the Diagnose dialog, click the button for the test that you want to run:
▪ Run Drive Status Check
▪ Run Quick Drive Test
▪ Run Complete Drive Test
Erasing the Drive
Note:
Erasing your drive also deletes the WD software and all of the support
files and utilities. You can download these to restore your My Passport
for Mac to its original configuration after erasing the drive.
My Passport for Mac provides two ways to erase your drive, depending on whether
it is locked or not:
IF your drive is . . .
Not locked, Want to erase the drive, Using the Drive Erase Function
Locked Have forgotten or lost your
AND you . . . THEN see . . .
Using Five Invalid Passwords
password and must erase the
drive,
Using the Drive Erase Function
To erase your drive when it is not locked:
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities
screen, Diagnose dialog.
2. If you have more than one supported drive connected to your computer, select
the one that you want to erase.
3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase
dialog.
4. On the drive erase dialog:
a. If you want to change the volume name, type over the name in the Volume
Name box.
b. Use the Volume Format selector to specify the format for the new volume,
either HFS+J or exFAT.
c. Read the explanation of the loss of data if you erase your drive. If you want
to save any of the data that is on the drive, back it up to another device
before continuing with the drive erase.
d. Select the I understand... check box to signify that you accept the risk and
activate the Erase Drive button.
e. Click Erase Drive.
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Go to http://support.wdc.com and see Knowledge Base answer ID 7 for
information about downloading and restoring the WD software on your My
Passport drive.
Note: Erasing your drive also removes your password. If you used a password to
protect your drive, you will need to re-create it after restoring the WD software.
(See Password Protecting the Drive.)
Using Five Invalid Passwords
When you have forgotten or lost your password, you can erase the drive by entering five
invalid passwords on the Unlock Drive dialog. See:
▪ With the WD Security or WD Drive Utilities Software
▪ With the WD Drive Unlock Utility
1. On the Unlock Drive dialog, make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock Drive.
2. Entering the
dialog, depending on the application you used to open the Unlock Drive dialog:
fifth invalid password displays a too many password attempts
▪ Using the WD Security or WD Drive Utilities software
▪ Using the WD Drive Unlock utility
3. To erase your drive:
a. If you are using the WD Security or WD Drive Utilities software and you
want to change the volume name, type over the name in the Volume Name
box.
b. Read the explanation about erasing all of the data on the drive and select
the I understand check box to indicate that you accept the risk and activate
the Erase Drive button.
c. Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base answer ID 7 for
information about downloading and restoring the WD software on your
drive.
Note: Erasing your drive also removes your password. If you still want to use a
password to protect your drive, you will need to re-create it after restoring the
WD software. (See Password Protecting the Drive.)
Registering the Drive
WD Discovery software uses your computer’s Internet connection to register your drive.
Registering the drive provides free technical support during the warranty period and keeps
you up-to-date on the latest WD products.
1. Make sure that your computer is connected to the Internet.
2. Click the WD Discovery icon.
3. If you have more than one supported drive connected to your computer, select
the one that you want to register.
4. Click the Register device button.
5. On the Product Registration screen:
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a. Type your first name in the First Name box.
b. Type your last name in the Last Name box.
c. Type your email address in the Email box.
d. Select your location in the Select a country box.
e. Select or clear the Subscribe to all emails from WD check box to specify
whether you want to receive
enhancements, and price discount opportunities.
f. Click Register device.
notifications about software updates, product
Restoring the WD Software
In addition to deleting all of the data on your drive, erasing or reformatting the
drive also removes the WD software and all of the support files, utilities and online
help.
If you ever need to remove and reinstall the WD software on your computer, or
move the drive to another computer and install the software there, you will need to
restore the WD software on your drive. To do this, after you have erased or
reformatted the drive, go to http://support.wdc.com and see Knowledge Base
answer ID 7.
Turning Off the LED
The drive LED can be turned off using the WD Drive Utilities software.
1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities
screen, Diagnose dialog.
2. Click Settings.
3. Click LED to turn the LED off.
Safely Disconnecting the Drive
Windows and Macintosh operating systems have a means for safely disconnecting
and removing the drive without turning off the system:
▪ Windows has a Safely Remove Hardware and Eject Media icon in the system tray
which, when used, ensures that all data is
device removal.
▪ Mac users can simply drag the drive icon to the trash before disconnecting it.
flushed from system cache before
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Managing and Customizing the Software
Managing and Customizing the Software
This chapter includes the following topics:
Checking for Software Updates
Uninstalling the WD Software
Checking for Software Updates
If an update is available, follow the on-screen download and installation
instructions:
Software
WD Security 1. As WD Security updates are available, a
WD Drive Utilities
Procedure
message appears in the WD Discovery
Notifications section of the Devices screen.
2.
Click the here link to install the update.
1. As WD Drive Utilities updates are available, a
message appears in the WD Discovery
Notifications section of the Devices screen.
2.
Click the here link to install the update.
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Uninstalling the WD Software
Use the Finder to uninstall WD software from your computer.
1. Click Go > Applications.
2. Drag the WD Drive Utilities icon to the trash. Enter your password if prompted.
3. Empty the trash.
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Reformatting the Drive
Reformatting the Drive
This chapter includes the following topics:
Reformatting the Drive
Restoring the WD Software
Reformatting the Drive
Reformatting the drive erases all its contents. If you have already saved files on the drive, be sure to
back them up before reformatting it.
Go to http://support.wdc.com and refer to Knowledge Base answer ID 3865 for
information about reformatting the drive.
See Troubleshooting for more information about reformatting a drive.
Restoring the WD Software
After you have reformatted your My Passport for Mac drive for use on Mac
computers, go to http://support.wdc.com and see Knowledge Base answer ID 7 for
information about downloading and restoring the Mac versions of the WD Drive
Utilities and WD Security software on your My Passport for Mac drive.
The WD Backup software is not available for Mac computers.
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Troubleshooting
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting
section or visit our support website at http://support.wdc.com and search our
knowledge base for more help.
Installing, Partitioning, and Formatting the Drive
Knowledge Base Answer ID
How to
▪ Partition, and format a WD drive on Windows
(10, 8, 7) and Mac OS X
▪ Convert a Mac OS X GPT partition to an NTFS
partition in Windows 7
▪ Download software, utilities, firmware
updates, and drivers for WD products (from
the Downloads Library)
▪ Format a WD external hard drive in exFAT or
FAT32*
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger
than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive,
download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/
downloads.aspx?p=34. Windows users can avoid these size limitations by formatting the drive to
exFAT.
For further details, see:
▪ Answer ID 291 at http://support.wdc.com
▪ Article IDs 314463 and # 184006 at https://support.microsoft.com
▪ The appropriate third-party software documentation or support organization
3865
3647
7
291
Frequently Asked Questions
Why is the drive not recognized under My
Computer or on the computer desktop?
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User Manual
If your system has a USB 3.1, USB 3.0 or USB 2.0
PCI adapter card, be sure that its drivers are
installed before connecting your WD USB 3.1
external storage product. The drive is not
recognized correctly unless USB 3.1, USB 3.0 or
USB 2.0 root hub and host controller drivers are
installed. Contact the adapter card manufacturer
for installation procedures.
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Troubleshooting
Why won't my computer boot when I connect
my USB drive to the computer before booting?
Depending on your system configuration, your
computer might try to boot from your WD
portable USB drive. Refer to your system’s
motherboard BIOS setting documentation to
disable this feature or visit http://
support.wdc.com and see Knowledge Base
answer ID 1201. For more information about
booting from external drives, refer to your system
documentation or contact your system
manufacturer.
Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds
due to an incorrect driver installation of the USB
3.1, USB 3.0 or USB 2.0 adapter card or a system
that does not support USB 3.1, USB 3.0 or USB
2.0.
How do I determine whether or not my system
supports USB 3.1, USB 3.0 or USB 2.0?
Refer to your USB card documentation or contact
your USB card manufacturer.
Note: If your USB 3.1, USB 3.0 or USB 2.0
controller is built in to the system
motherboard, be sure to install the
appropriate chipset support for your
motherboard. Refer to your
motherboard or system manual for more
information.
What happens when a USB 3.1, USB 3.0 or USB
2.0 device is plugged into a USB 1.1 port or hub?
USB 3.1, USB 3.0 and USB 2.0 are backwardcompatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.1, USB 3.0 or USB
2.0 device can transfer data up to 12 Mbps.
If your system includes a PCI Express slot, you
can achieve higher data transfer rates by
installing a PCI Express adapter card. Contact the
card manufacturer for installation procedures and
more information.
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9
Compliance and Warranty Information
Compliance and Warranty Information
This appendix includes the following topics:
Regulatory Compliance
Environmental Compliance (China)
Warranty Information
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
▪ This device may not cause harmful interference.
▪ This device must accept any interference received, including interference that
may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to
radio or television reception. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning
the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
▪ Reorient or relocate the receiving antenna.
▪ Increase the separation between the equipment and the receiver.
▪ Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
▪ Consult the dealer or an experienced radio/television technician for help.
Any changes or
authority to operate this device.
modifications not expressly approved by WD could void your
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du
Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950–1, UL 60950–1: Safety of
Information Technology Equipment.
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Compliance and Warranty Information
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950–1, UL
60950–1: Sûreté d'équipement de technologie de l'information.
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable
Council Directives of the European Union, including the EMC Directive (2014/30/
EU), Low Voltage Directive (2014/35/EU) and RoHS Directive (2011/65/EU). A
“Declaration of Conformity” in accordance with the applicable directives has been
made and is on
file at Western Digital Europe.
KC Notice (Republic of Korea only)
기종별
B 급기기
(가정용방송통신기자재)
사용자 안내문
이기기는가정용(B 급) 전자파적합기기로서주로가정
에서사용하는것을목적으로하며, 모든지역에서사용
할수있습니다
Environmental Compliance (China)
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. If this Product requires maintenance, either contact the dealer from whom
you originally purchased the Product or visit our product support website at
http://support.wdc.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective,
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Compliance and Warranty Information
you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided on your
return paperwork. Your original box and packaging materials should be kept for
storing or shipping your WD product. To conclusively establish the period of
warranty, check the warranty expiration (serial number required) via
http://support.wdc.com. WD shall have no liability for lost data regardless of the
cause, recovery of lost data, or data contained in any Product placed in its
possession.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s
country in which your Product was purchased. The term of your limited warranty is
for 3 years in the North, South and Central America region, 3 years in the Europe,
the Middle East and Africa region, and 3 years in the Asia Pacific region, unless
otherwise required by law. The term of your limited warranty period shall
commence on the purchase date appearing on your purchase receipt. WD may at
its discretion make extended warranties available for purchase. WD shall have no
liability for any Product returned if WD determines that the Product was stolen
from WD or that the asserted defect a) is not present, b) cannot reasonably be
rectified because of damage occurring before WD receives the Product, or c) is
attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the
mounting frame, unless the product is on the list of limited user-serviceable
products and the
instructions, as found at http://support.wd.com), accident or mishandling while in
the possession of someone other than WD. Subject to the limitations specified
above, your sole and exclusive warranty shall be, during the period of warranty
specified above and at WD’s option, the repair or replacement of the Product with
an equivalent or better Product. The foregoing warranty of WD shall extend to
repaired or replaced Products for the balance of the applicable period of the
original warranty or ninety (90) days from the date of shipment of a repaired or
replaced Product, whichever is longer.
specification therefor. The term of your limited warranty depends on the
specific alteration is within the scope of the applicable
The foregoing limited warranty is WD's sole warranty and is applicable only to
products sold as new. The remedies provided herein are in lieu of a) any and all
other remedies and warranties, whether expressed, implied or statutory, including
but not limited to, any implied warranty of merchantability or
fitness for a particular
purpose, and b) any and all obligations and liabilities of WD for damages including,
but not limited to accidental, consequential, or special damages, or any financial
loss, lost profits or expenses, or lost data arising out of or in connection with the
purchase, use, or performance of the Product, even if WD has been advised of the
possibility of such damages. In the United States, some states do not allow
exclusion or limitations of incidental or consequential damages, so the limitations
above may not apply to you. This warranty gives you
specific legal rights, and you
may also have other rights which vary from state to state.
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Compliance and Warranty Information
Australia/New Zealand
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
This warranty
which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to
those contained in the Sale of Goods Act, are made with respect to the Product. If
you purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply.
In Australia, our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if goods fail to be of
acceptable quality and the failure does not amount to a major failure. What
constitutes a major failure is set out in the Australian Consumer Law.
identifies WD’s preferred approach to resolving warranty claims
Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specifications. The term of your warranty is 3 years in Australia and New
Zealand, unless otherwise required by law. The term of your warranty period shall
commence on the purchase date appearing on your purchase receipt from an
authorized distributor or authorized reseller. Proof of purchase shall be required to
be eligible for this warranty and to establish the commencement date of this
warranty. Warranty service will not be provided unless the Product is returned to
an authorized distributor, authorized reseller or regional WD return center where
the Product was
WD may at its discretion make extended warranties available for purchase. WD
shall have no liability for any Product returned if WD determines that the Product
was (i) not purchased from an authorized distributor or authorized reseller, (ii) not
used in accordance with WD specifications and instructions, (iii) not used for its
intended function, or (iv) stolen from WD, or that the asserted defect a) is not
present, b) cannot reasonably be
WD receives the Product, or c) is attributable to misuse, improper installation,
alteration (including removing or obliterating labels and opening or removing
external enclosures, including the mounting frame, unless the product is on the list
of limited user-serviceable products and the
of the applicable instructions, as found at http://support.wd.com), accident or
mishandling while in the possession of someone other than WD.
first shipped by WD.
rectified because of damage occurring before
specific alteration is within the scope
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL
DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING,
EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B)
INTERNAL FAULTS. SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION,
DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR
THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER
CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS,
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Compliance and Warranty Information
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP
ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING
ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic
or household use or consumption, provided it is fair and reasonable to do so, WD
limits its liability to replacement of the Product or supply of equivalent or better
Product. This warranty shall extend to repaired or replaced Products for the
balance of the applicable period of the original warranty or ninety (90) days from
the date of shipment of a repaired or replaced Product, whichever is longer. This
warranty is WD's sole manufacturer’s warranty and is applicable only to Products
sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at http://
support.wd.com. If the answer is not available or, if you prefer, please contact WD
at the applicable telephone number shown in the front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you
originally purchased the Product. If you are unable to contact the dealer from
whom you originally purchased the Product, please visit our product support Web
site at http://support.wd.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective,
you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The
benefits provided to you under this warranty are in addition to other
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via http://support.wd.com.
GNU General Public License (“GPL”)
Firmware incorporated into this product may include third party copyrighted
software licensed under the GPL or Lesser General Public License (“LGPL”)
(collectively, “GPL Software”) and not Western Digital’s End User License
Agreement. In accordance with the GPL, if applicable: 1) the source code for the
GPL Software may be downloaded at no charge from http://support.wdc.com or
obtained on CD for a nominal charge from http://support.wdc.com or by calling
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Compliance and Warranty Information
Customer Support within three years of the date of purchase; 2) you may re-use, redistribute, and modify the GPL Software; 3) with respect solely to the GPL Software,
no warranty is provided, to the extent permitted by applicable law; and 4) a copy
of the GPL is included herewith, may be obtained at http://www.gnu.org, and may
also be found at http://support.wdc.com.
Modification of or tampering with the Software, including but not limited to any
Open Source Software, is solely at your own risk. Western Digital is not responsible
for any such
modification or tampering. Western Digital will not support any
product in which you have or have attempted to modify the Software supplied by
Western Digital.
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Index
A
Australia/New Zealand 28
B
Box contents 2
C
CAUTION about
erasing the drive 17
China RoHS, environmental compliance 26
Compatibility with operating systems 2
Compliance, regulatory 25
Converting drive format 23
D
Disconnecting the drive 19
Disk image, downloading and restoring 19
Drive
diagnostics and status checks 16
disconnecting 19
formats, converting 2
handling precautions 4
Drive Erase dialog 17
Drive status check 16
Drive Utilities
Drive Erase dialog 17
Register Your Device dialog 18
Indicator light 3
K
Kit contents 2
L
LED indicator 3
Limited warranty 27
O
Operating systems 2
P
Physical description 3
Precautions for handling 4
Product features 1
Q
Quick drive test 16
R
Reformatting the drive 22, 23
Register Your Device dialog 18
Registering your drive 18
Regulatory compliance 25
E
Environmental compliance, China RoHS 26
Erase Drive dialog 17
Erasing the drive 17
F
FCC Class B information 25
Full media scan 16
G
GNU general public license 29
GPL software 29
H
Handling precautions 4
Hardware 2
I
ICES-003/NMB-003 compliance 25
S
Safety compliance 25
Service 26, 29
Software Settings
Software settings 21
Software, GPL 29
System compatibility 2
U
Unlocking the drive
from the virtual CD 12, 19
with the WD Security software 11
USB interface 3
W
Warranty information 28
Warranty Information 26
WD
service, obtaining 26, 29
WD Drive Utilities software
Drive Erase dialog 17
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WD Drive Utilities software
(continued)
Register Your Device dialog 18
WD Software, downloading and restoring 22
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.
WD, the WD logo, My Passport, WD Discovery, WD Drive Utilities and WD Security
are registered trademarks or trademarks of Western Digital Corporation or its
affiliates in the U.S. and/or other countries. All other marks are the property of their
respective owners. Picture shown may vary from actual product. Product
specifications subject to change without notice.
Apple, Mac, macOS, OS X, and Time Machine are trademarks of Apple Inc.,
registered in the U.S. and other countries. Dropbox and the Dropbox logo are
trademarks of Dropbox, Inc. Microsoft and Windows are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries. As used for transfer rate or interface, megabyte per second (MB/s)
= one million bytes per second, megabit per second (Mb/s) = one million bits per
second, and gigabit per second (Gb/s) = one billion bits per second.
©
2017 Western Digital Corporation or its
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A
affiliates. All rights reserved.
4779–705156-A02
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