WaveWare Enterprise User Manual
WaveWare Technologies, Inc.
“We Deliver Information at the Speed of Light”
Enterprise Messaging Software
Enterprise Setup Manual and User Guide
WaveWare Website: www.WirelessMessaging.com
Table of Contents
Title Page
Software and Manual Overview 2
Additional Information and PC Requirements 3
Registration / Activation Information 4
How to Install and Register / Activate the Software 5
Install / Download From the WaveWare Software CD 5
Check the PC Com Ports (Free Utility Software) 7
Install / Download From the WaveWare Website 8
Registering / Activating Enterprise Server Software 8
Configuring Enterprise Messaging Server 13
General Setup Options – Pre-Defined Groups- Browser Clients- Recipient Address Books 14
On-Site Paging Control (Paging) Protocol- Data Rate- Local Paging Control Setup 20
Paging Services Setup Type and Service Host 22
Mail Server Setup Mail Server- SMTP Host-Authentication-Test Settings 23
Schedule Setup Scheduling of Messages 24
Multi-Cast Setup Wide Area Multi-Cast- and Configure Device Servers IP Addresses 25
Configure Recipients 26
Setup Recipients Type-Service-Book Number-Pager (ID)-Name-Priority-Password 27
Setup Books Setup the Address Books to be used 28
Setup Services Setup the Paging Service to be used 28
Configuring Enterprise Client 29
Options Many Options to Consider 29
Recipient Groups Choose the Group 32
Mail Server Configure the SMTP Server 33
Sending Messages from the Enterprise Client 35
Groups Choosing a Group of Recipients to Send a Message to 37
Recipients Choosing One or More Recipients to Send a Message to 38
Creating a Message Where to Enter the Message and How to Send the Message 38
Using the Date / Time Clear Message Features Scheduling Messages 39
Pre-Defined Messages Saving- Editing-Replacing Saved / Stored Messages 40
Sending Messages from the Web Browser Client 41
Enter IP Address Where to Find and Enter the IP Address 42
User ID and Password Enter the Pre-Configured User ID and Password 42
Configuring the Client Browser Setup the Browser Client User ID / Password 43
Send a Message Create and Send a Message to a Recipient or Group 44
Support Contact your Software Dealer – Send an Email to WaveWare Support 44
WaveWare Technologies, Inc.
“We Deliver Information at the Speed of Light”
Enterprise Messaging Software
Software Overview
WaveWare Enterprise Messaging Software Allows you to Enhance your Operational Productivi ty by Allowing you
to Deliver Messages from your Windows Desktop to On-Site Pagers, Internet E-mail and Wide Are a Pagers.
Manual Overview
This Manual is to Explain How to Install, Register and Configure the Software.
This Manual will also Serve as a Guide for How-to-use our Messaging Software.
The Enterprise Messaging Software is a Server/Client Software Package.
The WaveWare Enterprise Messaging Server Software Requires a Registration Key to allow it to be Fully
Functional. The WaveWare Enterprise Client Application does not require Registration Key.
It is NOT recommended to install on a SERVER Model Computer.
WaveWare Does Not Support Real Servers or Server Operating Systems or Computer Terminals.
WaveWare Does Not Support Virtual Machines or Tablets, at this time.
WaveWare ONLY Supports Desktop Windows OS PC’s
Server Software:
Install the WW Enterprise Server Portion of the Software on a “Desktop” Computer that will act as the Server.
The PC doesn’t have to be a Dedicated Desktop Computer and Do Not use any “Server” Model Computers.
The Enterprise Messaging Software ONLY works properly on a “Standard Desktop” Co mputer.
Client Software:
Install the WW Enterprise Client Software on one or more Desktop Computers that are on the same Network
(LAN), as the Desktop Computer that has the Serv er Software installed on it. When using the “unlimited” version
of the software, you may choose to not install the Client Software and simply use an internet browser as your
messaging interface.
When using the “Unlimited” version of the Software, you may have as many “Clients” active as the PC’s
Operating System will allow.
The Client Computers will be looking for the IP Address of the Server Desktop Computer for the Pager Database.
The IP Address of the Desktop Server is located at the Top Left Corner of the Main Server Screen.
WaveWare Enterprise Client Performs Supervised Messaging with the Enterprise Messaging Server using
Internet Protocols and Allowing Client users to be Informed of Server Failures and/or Paging System Failures.
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Additional Information:
The Server Portion is available in either “Unlimited” or “Lite” versions.
The “Unlimited” version also allows the use of the “Web Browser Client” Feature. For a PC that you do not wish
to install the Client Software onto, and if the PC has an Internet Connection, you may choose to use the Browser
Client and Enter the IP Address of the Desktop Server to bring up the Client Web Page. See Fig. 1
Please Note: IIS (Internet Information Services) Must be Disabled in order for the Web Browser Client to work.
You may also install a Client on the same Desktop Computer with the Server Portion of the Software.
Please Note: If you purchased a Limited Client Software Package (3 Clients, called “Enterprise Lite”), installing a
Client on the Server Desktop Computer, will be considered as one of the three Clients. You may install the Client
Software on as many PC’s as you wish, But Only 3 will be allowed to access the Desktop Server at any one time
(Concurrent) when you Purchase the “Enterprise Lite” version.
The Web Browser Feature is NOT offered with the Enterprise Lite version.
At the End of this Manual you will find Diagrams to illustrate how all the installed components work together.
Desktop PC Requirements:
The Minimum Hardware Requirements for use with WaveWare Software are:
Desktop PC Model with…
1+ GHz Processor
10+ GB Hard Drive
1+ GB Memory
1+ RS-232 Serial Com Port
1 Ethernet Port
1 CD-ROM
Please Note: More RS-232 Serial Com Ports may be needed depending on the Application Requirements.
Location of IP Address for the Desktop Server, Information needed for the Clients.
Fig. 1
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Registration and Activation Information:
WaveWare Support “Strongly Recommends” Requesting a Fu lly Functional “DEMO” Activation Key to Start.
This is in case the customer (the end user) finds that the PC they chose is “Not” the one they will use. This could
be for many different reasons: Not happy with the Performance, or decide to use a different PC a nd/or maybe in a
different location within the building or during testing of the Software the PC just wouldn’t work properly as
required or it died, etc.
Requesting a DEMO Key will “Save” the Customer a Permanent Key, in case it is needed sometime in the Future,
as ONLY 2 Activation Keys are allowed per Desktop Server, per Purchase.
Please Note:
It is Suggested that Both the Dealer and the Customer Save a Copy of the Software and the Registration Key.
IMPORTANT
WaveWare Software “Requires” Administrator Privileges to work properly.
We Do NOT Support Multiple User Log-ins on the Server Desktop.
NOTE: As long as you can Install the Server Software for Each User and it Accepts the Same Originally Sent Key
for each User, then you should be OK. If this does Not wor k , w e Cannot help you.
For Multiple Users on any Client Desktop, just install the Client for each User or use the Web Browser Feature.
Important - Required Information:
The Dealer’s Purchase Order Must Include the Customer (End User) Company Name as “Required” Information
when Ordering WaveWare software.
This same Information along with the “Version Number” of the Software being installed is also “Required” when
sending an Email with the “Request” a Key or the Activation Key will be Delayed.
Any Questions…
Users please call your Software Dealer who sold you the Call Manager Software.
Dealers please call Technical Support at: 1.800.373.1466 or support@wirelessmessaging.com
Next: How to Install and Activate our Enterprise Messagin g Software
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WaveWare Technologies, Inc.
“We Deliver Information at the Speed of Light”
Enterprise Messaging Software
Installation and Activation
This Section is to Explain How to Install and Register/Activate the Software.
Download Enterprise Messaging from the WaveWare Software CD
If you Received a WaveWare Software CD, place it into your PC’s CD-Rom Drive and when the CD Auto-Starts,
Click on the “Enterprise Messaging” Icon on the Main Screen. See Fig. 2
Fig. 2
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On the following screen, Click on the Server and the optional Client Buttons and Save the exe files to your
computer. Fig. 3 After Clicking, choose to “Save” each Portion of the Software to a Folder on the PC or Choose
“Install”. See Fig. 3A and 3B
Fig. 3
Fig. 3A Fig. 3B
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Check for Available Com Ports
This Utility Software will Search the PC for RS-232 Serial Com Ports and give the Availability and Status of each.
If you are not sure of the com ports installed on the PC…
Click the “Check PC Com Ports” Button, then Click Run. See Fig.4
Check the Com Ports
Next: Download Enterprise Messaging from the WaveWare “Website”
Fig. 4
The Software Utility is Part of the Software CD and is also Available
On-Line on the WaveWare Website, on the same Page as the
Enterprise Messaging Software
at the Following Link:
http://www.wirelessmessaging.com/WaveWare_Software.html
Look at the Bottom Left Corner of the Screen for the Software.
Look for:
Click on the word: “Software” as Shown above.
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Download Enterprise Messaging from WaveWare Website
Download the Enterprise Messaging Software (Both the Server and Client) from the WaveWare Webs ite and save
to a Folder anywhere on the Desktop PC. Website: http://www.wirelessmessaging.com/wavewaresw.html
Be sure to Download and Save both Software Portions to a Folder and keep for any Future re-install s.
It is highly “Recommended” that you “Keep a Copy” of the Enterprise Software in a Safe place.
NOTE: Without the Originally Purchased Software “Version”, you will need to “Re-Purchase” the Software.
Installing Enterprise Messaging Software
Server Portion:
Go to the Folder where you Saved the Enterprise Software and Click on the ww_ems_setup.exe.
Then After installing the Server Portion of the Software…Making note of the IP Address of the Server. See Fig. 1
Client Portion:
Go back to the Folder where you Saved the Enterprise Software and Click on the ww_client_setup.exe.
Install the Client Software on the Windows PC’s from which you want to send a custom message to a pager.
The Client PC’s Must be on the Same LAN Connection as the Desktop Server PC.
Registering/Activating Enterprise Messaging Software
After Installing the Enterprise Server Software, Start the Software for the First time.
You should see the “Register WaveWare Enterprise” Icon in the Center of the Screen.
Click, on the Register Icon.
See Fig. 5
Fig. 5
If the above Screen with the Register Icon is seen, after Clicking the Icon, Jump to Page 10.
If you Do Not see the Register Icon, Please Continue to the next Page to Register the Software.
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On the main “Enterprise Messaging Software” Screen, Click on the “About” Button, as Shown below. See Fig. 6
Fig. 6
Next, Click on the Registration Button. See Fig.7
Fig. 7
Next: Instructions for Registering our Enterprise Messaging Software
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Generating the “Request Key” for Enterprise Messaging
After Clicking the Register Icon or Registration Button, Click the “Generate Request Key” Button. See Fig. 8
Fig. 8
Follow the Instructions on the Server Request Key Screen to send the “Request Key” to WaveWare. See Fig. 9
Fig. 9
If you have Internet and Email capability on the PC, Click on the “Start E-Mail Client” Button. See Fig. 9
IMPORTANT NOTE:
The “Activation Key” will ONLY work on the Computer that Generated the Request Key.
If you Do Not have Email or Internet on the Desktop Server, simply Copy and Paste the Request Key into a Text
File or Word Document. Copy that File onto a Thumb Drive and take to a PC that has Email and send it us as that
method: Send to: Sales@WirelessMessaging.com
and Give all the Information as Required, shown on Page 13.
Next: Instructions for Sending the Generated Request Key to WaveWare by Email
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Email the “Request Key” for Enterprise Server to WaveWare
After you Click on the “Start Email Client” Button…(Fig. 9)
This should start and open an E-mail Client Window with the “Key” in the Body of the E-Mail, and our “Sales”
Email Address in the “To: Window” and “Software Name” in the Subject Line. As shown below in Fig. 10.
If you Do Not have Internet and Email on the Desktop PC, then Copy and Paste the Req uest Key into Notepad or a
Word Document and then Copy that file to a Flash Drive and take to a PC that does have Email capability.
Please, be sure to “ADD ALL” of the 5 Required Information Fields to the Email, as shown below. See Fig. 10
Fig. 10
NOTE 1: Include in the Body of the E-Mail: Your Company Name, Contact Name and the Name of the Company
from whom the “Software was Purchased From” along with the “Version” Numbers of Both the Server and the
Client and send the E-Mail to us: Sales@WirelessMessaging.com
NOTE 2: Failure to Send All the Required Information will Delay sending the Activation Key. See Fig. 10
Without All the Required Information, No Key will be sent.
Next: Instructions for Activating our Enterprise Messaging Software
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Registering/Activating Enterprise Messaging
WaveWare will send a Reply Email with the “Registration/Activation Key” for either a Trail Key or Permanent Key.
If you have not received a reply within 30 minutes, please call us at: 1.800.373.1466, and ask for Tech Support.
Copy and Paste the “Activation Key” into the “Registration Key” Field and Click “OK”. See Fig. 11
Fig. 11
You should then see: “Registration Was Successful”. Click “OK”, See Fig. 12
Fig. 12
This Concludes the Registration Process.
If you have any Problems with the Installation or Registration or just have Questions, please Contact the Dealer
from whom you have purchased the Software.
Please Note:
WaveWare Supports our Dealers and our Dealers Support their Customers.
Thank you.
Next: How to Configure Enterprise Messaging Server Software
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WaveWare Technologies, Inc.
“We Deliver Information at the Speed of Light”
Configuring the Desktop Enterprise Messaging Server Software
Click on the “Configure” Button to start the Configuration Process, as Shown below. See Fig. 13
Enterprise Messaging Software
Fig. 13
You will be asked if you are sure, as the system is “Halted” during the Configuration Process. See Fig. 14
Fig. 14
Click Yes.
Next: Configure Options – General Tab - Logging
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Configure Options – General Tab - Logging
The “General” Tab allows you the Choice of Logging Transactions and Verbose Logging.
Verbose Logging allows more Details for help when Support is Required.
Clicking on the “View Log Files” Button takes you to the Folder where the Logs are Stored.
You may also Choose to Create Predefined Groups and Messages for the Clients to use.
The Clients will use these from the Server instead of Creating their own.
Next: Configure Options – General Tab – Pre-Define Recipient Groups and Pre-Defined Messages
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