WaveWare Call Manager User Manual

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Call Manager Software

Call Manager Setup Manual

Table of Contents

Title

Software and Manual Overview
Additional Information and PC Requirements
Registration / Activation Information
How to Install and Register / Activate the Software

Install / Download From the WaveWare Software CD 4
Check the PC Com Ports (Free Utility Software) 6
Install / Download From the WaveWare Website 7
Registering / Activating Enterprise Server Software 7

Configuring the Call Manager Software

Configure:
Step 1 – Inovonics Com Port Choose the Com Port for the Central Receiver 13

Step 2 – Input Com Port Choose the Com Port for the Wired Call System 14
Step 3 – Input Protocol Choose the Port Protocol for the Wired Call System 15
Step 4 – Output Com Port Choose the Com Port for Connecting the Paging System 16

Step 5 – Email Server Setup and Test the Email Server 17
Define:
Step 6 – Message Recipients Assign Pagers and Email Addresses to Recipients 19
Step 7 – Call Device Types Add the Types of Call Devices to be used 21
Step 8 – Rooms / Residents Add the Room Number and Name of Resident 22
Register:
Step 9 – Call Devices Add Call Devices (EX: Wireless Inovonics and Wired Call Systems) 24
Step 10 – Receivers Add the Receivers (EX: Central Receiver and all Repeaters) 29
Define:
Step 11 – Stations Add Stations (EX: Nurses Station, Therapy, X-Ray, Etc.) 30
Assign:

Step 12 – Pagers to Stations Choose the Pagers / Recipients Associated with a Station 31
Step 13 – Rooms to Stations Choose the Rooms Associated with a Station 32
Configure:
Step 14 – Scheduling Reports Create / Name / Choose Report Template, Recipients, Schedule 33

Settings:
Step 15 – General Shift Start Times, Report Values, Call Notification, Passwords, LED Sign Output 36

Monitor Window - Monitor Serial Port Activity – Verbose Logging
Alerts Screen - View Active Alerts, Maintenance Alerts, Removing and Acknowledging Alerts
Report Type and Generator - Choose Report Filtering and Generate the Report
Assign Screen - Call Devices - Assign, Un-Assign and Re-Assign Call Devices to Rooms
Troubleshooting - Error Messages - Inovonics Receiver, Paging System and Tamper Alerts

Page

2
2
3
4

12

38
39
41
46
47

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Call Manager Software

Software Overview

Call Manager Software is Designed to Monitor Service Call Requests from Both Inovonics Wireless Transmitters

and from Wired Call Systems, while Notifying Call Activation and Deactivation Events via Pager and LED

Message Board, while Logging the Event History. A Report Generation Utility is also provided.

Manual Overview

This Manual is to Explain How to Install, Register and Configure the Software.

The Call Manager Software is Available to be Purchased “Pre-installed” on a Desktop PC (Optional)

- If Not Ordered “Pre-installed” on a Desktop PC -

Install the Call Manager Software on a “Desktop” Computer.

The PC doesn’t have to be a Dedicated Desktop Computer and Do Not use any “Server” Model Computers.

The Call Manager Software ONLY works properly on a “Standard Desktop” Computer.

It is NOT recommended to install on a SERVER Model Computer.

WaveWare Does Not Support Real Servers or Server Operating Systems or Computer Terminals.

WaveWare Does Not Support Virtual Machines or Tablets, at this time.

WaveWare Only Supports: Windows XP Pro SP2 or SP3 and Windows 7 Pro SP1

(We Do Not Support Vista or Windows 8).

Additional Information:

Note: Call Manager Software is Designed to Operate with Wired Call Systems that Perform Repeat Paging during

Active Calls and Do Not Output a Call Cancellation Message when the Call is Cancelled.

At the End of this Manual you will find Diagrams to illustrate how the installed components work together.

Desktop PC Requirements:

The Minimum Hardware Requirements for use with WaveWare Call Manager Soft ware are:

1 Desktop Model PC with…

1+ GHz Processor

10+ GB Hard Drive

1+ GB Memory

3+ RS-232 Serial Com Ports

1 Ethernet Port

1 CD-ROM

Please Note: Additional RS-232 Serial Com Ports may be needed depending on Application Requirem ents.

2

Registration and Activation Information:

WaveWare Support “Strongly Recommends” Requesting a Fully Functional “Trial” Activation Key to Start.

This is in case the customer (the end user) finds that the PC they chose is “Not” the one they will use. This could
be for many different reasons: Not happy with the Performance, or decide to use a different PC a nd/or maybe in a

different location within the building or during testing of the Software the PC just wouldn’t work properly as

required or it died, etc.

Requesting a DEMO Key will “Save” the Customer a Permanent Key, in case it is needed sometime in the Future,

as ONLY 2 Activation Keys are allowed per Purchase.

Please Note:

It is Suggested that Both the Dealer and the Customer Save a Copy of the Software and the Registration Key.

NOTE: If you have No Activations Keys left to use, WaveWare may Re-activate the Software if you have the

Original Software Version and if No Technical Assistance is required.

If you need Technical Assistance, you will need to Re-Purchase the Software to Upgrade to Latest Version.

We Do NOT Support Multiple User Log-ins.

(But, Try and Install the Activation Key for each User for the same PC, as this may work)

IMPORTANT

WaveWare Software “Requires” Administrator Privileges to work properly.

Required Information:

The Customer (End User) Company Name is “Required” Information when sending a PO to Order our Software.

This same Information along with the Dealer Name who sold the Software and Software Version is also

“Required” when sending WaveWare the “Request Key” or the “Activation Key” will be Delayed.

All Information Must match the PO on Record for this Application, or it will Delay Activation / Registration.

For Support:

Users please call your Software Dealer who sold you the Call Manager Software.

Dealers may contact WaveWare Technologies at:

WaveWare Technical Support at: 1.800.373.1466 x216 or [e-mail]

WaveWare Website: www.WirelessMessaging.com

Next: How to Install and Activate the Call Manager Software

3

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Call Manager Software

Installation and Activation

This Section is to Explain How to Install and Register/Activate the Software.

Downloading Call Manager from the WaveWare Software CD

If you Received a WaveWare Software CD, place it into your PC’s CD-Rom Drive and when the CD Auto-Starts,

Click on the “Call Manager” Icon on the Main Screen. See Fig. 1

Fig. 1

IMPORTANT

It is Recommended that you keep the WaveWare Software CD in a Safe place for Futu re re-installs.

Or “Save” a Copy of the “Install Files” on the CD in a Safe Place.

NOTE: Without the CD or Original Version of the Install Files, you will need to Re-Purchase the Software, if you

ever Require Re-installation of the Software.

4

On the following screen: Click on the “Call Manager Software” Button. See Fig. 2

Fig. 2

Choose to “Save” the Software to a Folder on the PC or “Install” to start the Installation. See Fig. 2A

Fig. 2A

5

Check for Available Com Ports

This Utility will Search the PC for Serial Com Ports and give the Availability and Status of each.

If you are not sure of the com ports installed on the PC…

Click the “Check PC Com Ports” Button, then Click Run. See Fig. 3

Fig. 3

Download Call Manager from the WaveWare Website is next.

6

Download Call Manager from WaveWare Website

Download the Call Manager Software from the WaveWare Website and save to a Folder on the Desk top PC.

Website: http://www.wirelessmessaging.com/wavewaresw.html

Please, be sure to “Download and Save” the Software to a Folder, to use for any Future re-ins talls.

It is highly “Recommended” that you “Keep a Copy” of the Call Manager Software in a Safe place.

NOTE: Without the Originally Purchased Software “Version”, you will need to “Re-Purchase” the Software.

Registering/Activating Call Manager Software

After Installing the Call Manager Software, Start the Software for the First time.

You should see the “Register WaveWare Call Manager” Icon in the Center of the Screen.

Click, on the Register Icon. See Fig. 4

Fig. 4

If the above Screen with the Register Icon is seen, after Clicking the Icon, Jump to Page 7.

If you Do Not see the Register Icon, Please Continue to the next Page to Register the Software.

7

On the main “Call Manager Software” Screen, Click on the “About” Button, as Shown below. See Fig. 5

Fig. 5

Next, Click on the Registration Button. See Fig.6

Fig. 6

See next page for Instructions for Registering our Call Manager Software.

8

Generating the “Request Key” for Call Manager

After Clicking the Register Icon or Registration Button, Click the “Generate Request Key” Button. See Fig. 7

Fig. 7

Follow the Instructions on the Request Key Screen to send the “Request Key” to WaveWare. See Fig. 8

Fig. 8

If you have Internet and Email capability on this PC, Click on the “Start E-Mail Client” Button. See Fig. 8

IMPORTANT NOTE:

The “Activation Key” will ONLY work on the Computer that Generated the Request Key.

Please proceed to the Next Page for instructions to Send the Generated Request Key to Wav eWare.

9

Email the “Request Key” for Call Manager to WaveWare

After you Click on the “Start Email Client” Button…(Fig. 8)

This should start and open an E-mail Client Window with the “Key” in the Body of the E-Mail, and our “Sales”

Email Address in the “To: Window” and “Software Name” in the Subject Line. As shown below in Fig. 9.

If you Do Not have Internet or Email on this Desktop PC, then Copy and Paste the Request Key into Notepad or a

Word Document and then Copy that file to a Flash Drive and take to a PC that does have Email capability.

We cannot do the Activation over the Phone.

Please, be sure to “ADD ALL” of the 4 Required Information Fields to the Email, as shown below. See Fig. 9

Fig. 9

NOTE 1: Include in the Body of the E-Mail: Your Company Name, Contact Name and the Name of the Dealer from

whom the “Software was Purchased From” and send the E-Mail to us: [e-mail]

Include the Version of the Software you are installing.

NOTE 2: Failure to Send All the Required Information will Delay sending the Activation Key. See Fig. 9

Without All the Required Information, No Key will be sent.

10

Registering/Activating Call Manager

WaveWare will send a Reply Email with the “Registration/Activation Key” for either a Trail Key or Permanent Key.

If you have not Received a Reply within 30 minutes, please call us at: 1.800.373.1466, and ask for Tech Support.

Copy and Paste the “Activation Key” into the “Registration Key” Field and Click “OK”. See Fig. 10

Fig. 10

You should then see: “Registration Was Successful”. Click “OK”, See Fig. 11

Fig. 11

This Concludes the Registration Process.

If you have any Problems with the Installation or Registration or just have Questions, please Contact the Dealer

from whom you have Purchased the Software.

Please Note:

WaveWare Supports our Dealers and our Dealers Support their Customers.

Thank you.

Next: How to Configure Call Manager Software

11

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Call Manager Software

Configuring the Call Manager Software

NOTE: This Software Must be “Running” in order to work. So Please Only “Minimize”, Do Not Close or Exit Out of

the Software after you have Finished with the Setup and Configuration.

You should see a Blinking Blue WW Logo in the Bottom Right Corner of your Desktop, possibly under

“Hidden Icons” to Confirm that the Software is Running.

To get Started, Click on the “Configure” Button to start the Configuration Process, as Shown below. See Fig. 13

Fig. 13

You will be asked if you are sure, as the System is “Disabled” During the Configuration Process. See Fig. 14

Fig. 14 Click Yes.

NOTE:

The Call Manager “Configuration Screen” has “15 Steps” that will need to be “Configured/Defined” in order for

the Software to work Properly with the Pagers, Transmitters and Repeater(s), as well as other Wired and Wireless

Devices, depending of the Application Requirements.

12

STEP 1 – Configure Inovonics Input Com Port

Click on the “Configure Input COM Port” Button as shown in Step 1. See Fig. 15

Fig. 15

Choose the Com Port Number and Setting for that Com Port and Click “OK”. See Fig. 16

Fig. 16

Step 2 is Next.

13

STEP 2 – Configure Input Com Port – Wired Call System

Click on the “Configure Input COM Port” Button as shown in Step 2. See Fig. 17

Fig. 17

Choose the Com Port Number and Setting for that Com Port and Click “OK”. See Fig. 18

Fig. 18

Step 3 is Next.

14

STEP 3 – Configure Input Protocol – Wired Call System

Click on the “Protocol” Option to be used as shown in Step 3. See Fig. 19

Choices are: TAP, COMP2 and Scope Protocols.

Fig. 19

Click on the “Configure Input COM Port” Button as shown in Step 3. See Fig. 20

Fig. 20

Configure the TAP / COMP2 Inputs, Default settings are shown below. Click “OK” when Finished. See Fig.21

Fig. 21

Step 4 is Next.

15