WaveWare Alert Utility User Manual

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WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Alert Utility Configuration Guide

WaveWare Website: www.WirelessMessaging.com

Table of Contents

Title Page

Software Introduction 3 Additional Information and PC Requirements 4 Registration / Activation Information 5 How to Install and Register / Activate the Software

Install / Download From the WaveWare Software CD 6 Check the PC Com Ports (Free Utility Software) 8 Install / Download From the WaveWare Website 9 Registering / Activating Generating a Request Key for Activation 11

Configuring Alert Utility Software

General Configuration: Inputs- Outputs- Recipients- Groups- Translations- and More 14

Step 1 - Input Ports

General Overview How to Configure Com Ports – Selecting Input Com Ports 16 TAP and COMP2 Select and Configure a Input Port for TAP and COMP2 Protocols 17 Plain Text Select and Configure a Input Port for Plain Text Protocol 18 WaveWare Select and Configure a Input Port for WaveWare Protocol 19 Inovonics Select and Configure a Input Port for Inovonics Protocol 19

Step 2 - Output Ports

General Overview General Information on the Different Outputs Methods 20 TAP Paging System(s) Edit/Add Tap Paging Systems – Ports and IP Addresses - Test 21 Internet E-Mail (SMTP) Configure the SMTP Host and E-Mail Output - Test 22 WaveWare Paging Client Configure the Client Paging Server’s IP Address 23 SpectraLink Configure Com Port and Number of Retries for Busy and No Answer 24 LED Message Board(s) Configure Output Options, Display Settings and Maintenance 25 SNPP Protocol Setup the Server for the Paging Service to be used 28 Serial Port Plain Text Configure Com Port and Data Delimiter 29 Text-to-Speech Configure the Output Voice, Output Play Times, Playback Rate - Test 30

Table of Contents Continued on Next Page

Table of Contents

Title Page

Step 3 – Recipients Configuration

General Overview General Information 31 TAP Recipients Configure Name, Output PIN and Routing to the TAP Paging System(s) 32 E-Mail Recipients Configure Name and Email Address 33 SNPP Recipients Configure Name and Output PIN 34 SpectraLink Recipients Edit the Handsets – Name/Extension and Address 35

Step 4 – Recipient Groups

General Overview General Information - Adding Groups 36 Groups Selecting and Deselecting Recipients for a Group 36

Step 5 – Translation / Routing

General Overview General Information on the Different Outputs 37 TAP Message Routing Configure Recipient/Group and Input PIN 38 Plain Text Message Routing Configure Recipient/Group and Input PIN 39 Inovonics Translation / Routing Add Alert TXTR ID, Translation String, Recipient 40 WaveWare Message Routing Configure Recipient/Group and Input PIN 42 COMP2 Message Routing Configure Recipient/Group and Input PIN 42 Translations / Repeats and Escalations Key String Matching, Translation Table 43

Step 6 – General Configuration

General Overview Log Transactions, Password, View Logs, Reset String, Console Beep 45

Monitor Window

General Overview Monitor Serial Activity, View LED Message Board Status and More 46

Alarms Window

General Overview View / Reset Active alarms 47

About Window

General Information Software Version, Allowed / Used Functions, Registration 48

Support Information

General Information WaveWare Information – Who to Contact for Support 49

Next: Software Overview

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Software Introduction

WaveWare Alert Utility Software Allows you to Monitoring Serial Port Data for Alert Events, Output

Paging Messages, Output E-Mail, Output Caller ID Messages, and Control LED Message Boards.

Alert Utility Software Information

The WaveWare Alert Utility Software Requires a Registration Key to allow it to be Fully Functional

It is NOT recommended to install on a SERVER Model Computer.

WaveWare Does Not Support Real Servers or Server Operating Systems or Computer Terminals.

WaveWare Does Not Support Virtual Machines or Tablets, at this time.

WaveWare ONLY Supports Desktop Windows OS PC’s

The Alert Utility Software comes with Qty. 3 I/O Ports Activated.

Additional I/O Ports are Available for Purchase.

You may have a Total of 4 Input Ports and 5 Output Ports for a Grand Total of Qty. 9 I/O Ports.

Manual Overview

This Manual is to Explain How to Install, Activate/Register and Configure the Software.

Desktop PC Requirements:

The Minimum Hardware Requirements for use with WaveWare Software are:

Desktop PC Model with…

Windows XP Pro SP3 or Windows 7 Pro SP1

1+ GHz Processor

10+ GB Hard Drive

1+ GB Memory

3+ RS-232 Serial Com Ports

1 Ethernet Port

1 CD-ROM

Please Note: More RS-232 Serial Com Ports may be needed depending on the Application

Requirements. CD-Rom is for Installing from Software CD.

Registration and Activation Information:

WaveWare Support “Strongly Recommends” Requesting a Fu lly Functional “DEMO” Activation Key to Start.

This is in case the customer (the end user) finds that the PC they chose is “Not” the one they will use. This could be for many different reasons: Not happy with the Performance, or decided to use a different PC and/or maybe in

a different location within the building or during testing of the Software the PC just wouldn’t work properly as

required or it died, etc.

Requesting a DEMO Key will “Save” the Customer a Permanent Key, in case it is needed sometime in the Future,

as ONLY 2 Activation Keys are allowed per Purchase.

Please Note:

It is Suggested that Both the Dealer and the Customer Save a Copy of the Software and the Registration Key.

To ever re-install the Software, you Must have the Original Version of the Installation file.

Information

WaveWare Software “Requires” Administrator Privileges to work properly.

We Do NOT Support Multiple User Log-ins on the Server Desktop.

NOTE: As long as you can Install the Software for Each User and it Accepts the Same Originally Sent Key for

each User, then you should be OK. If this does Not work , we Cannot help you.

Important - Required Information:

The Dealer’s Purchase Order Must Include the Customer (End User) Company Name as “Required” Information

when Ordering WaveWare software.

This same Information along with the “Version Number” of the Software being installed is also “Required” when

sending an Email with the “Request” a Key or the Activation Key will be Delayed.

All Information Must match the PO on Record for this Application, or it will Delay Activation/Registration.

Any Questions…

Users, Please Contact the Software Dealer who sold you the Alert Utility Software, for Support.

Dealers, Please Contact WaveWare Technical Support at: 1.800.373.1466 or support@wirelessmessaging.com

Next: How to Install and Activate/Register the Alert Utility Software

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Installation and Activation

This Section is to Explain How to Install and Register/Activate the Software.

There are 2 Methods of Installing the Software.

One is from the WaveWare Software CD and the other is from the WaveWare Website.

We will start with using the Software CD. For installing from our Website - Jump to Page: 8

If the Software is already installed, to Register/Activate - Jump to Page: 11.

Download Alert Utility from the WaveWare Software CD

If you Received a WaveWare Software CD, place it into your PC’s CD-Rom Drive and when the CD Auto-Starts,

Click on the “Alert Utility” Icon on the Main Screen. See Fig. 1

Fig. 1 - Main Screen of User Interface of the WaveWare Software CD

Click on the Alert Utility Icon

Fig. 2 - Click the “Download / Install Software” Button to Start the Installation Process.

Fig. 3 - Choose to “Save” the Software to a Folder or to Directly “Install” Now.

Check for Available Com Ports

This Utility Software will Search the PC for RS-232 Serial Com Ports and Display the Number of each Port.

If you are not sure of the Status or Availability of the Com Ports installed on the PC…

Click the “WaveWare Port Checker” Button. See Fig.4

Fig. 4 – Click on “WaveWare Port Checker” Button to Run the Port Checker Software

Check the Com Ports

Next: Download Alert Utility from the WaveWare “Website”

NOTE: The Software will Auto Run when you Open it.

You can Check the Ports again, by Clicking the “Run Again” Button.

This Software Utility is Part of the Software CD and is also Available

On-Line on the WaveWare Website, on the same Page as the

Alert Utility Software at the Following Link:

http://www.wirelessmessaging.com/WaveWare_Software.html

Look at the Bottom Left Corner of the Screen for the Software.

Look for:

Click on the word: “Software” as Shown above.

Download Alert Utility from WaveWare Website

Download the Alert Utility Software from the WaveWare Website and save to a Folder anywhere on the Desktop

PC. Website: http://www.wirelessmessaging.com/wavewaresw.html

Be sure to Download and Save to a Folder to keep for any Future re-installs.

It is highly “Recommended” that you “Keep a Copy” of the Alert Utility Software in a Safe place.

NOTE: Without the Originally Purchased Software “Version”, you will need to “Re-Purchase” the Software.

Installing Alert Utility Software

Go to the Folder where you Saved the Alert Utility Software and Click on the alert_utility_setup.exe.

Then After installing the Software…Proceed with Registering the Software.

Registering/Activating Alert Utility Software

After Installing the Alert Utility Software, Start the Software for the First time.

You should see the “Register Alert Utility” Icon in the Center of the Screen.

Click, on the Register Icon.

See Fig. 5

Fig. 5 – Click the Icon to Start the Registration Process

If the above Screen with the Register Icon is seen, after Clicking the Icon, Jump to Page 9.

If you Do Not see the Register Icon, Please Continue to the next Page to Register the Software.

On the main “Alert Utility Software” Screen, Click on the “About” Button, as Shown below. See Fig. 6

Fig. 6 - Click the “About” Button to Start the Registration Process

On the Next Screen, Click on the “Registration” Button. See Fig.7

Fig. 7 - Click on the “Registration” Button

Next: Instructions for Registering the Alert Utility Software

Generating the “Request Key” for Alert Utility Software

On this Screen, Click the “Generate Request Key” Button. See Fig. 8

Fig. 8 - Click the “Generate Request Key” Button

Follow the Instructions on the Server Request Key Screen to send the “Request Key” to WaveWare. See Fig. 9

Fig. 9 - Click on the “Start E-Mail Client” Button

If you have Internet and Email capability on the PC, Click on the “Start E-Mail Client” Button. See Fig. 9

IMPORTANT NOTE:

The “Activation Key” will ONLY work on the Computer that Generated the Request Key.

Next: Instructions for Sending the Generated Request Key to WaveWare by Email

Email the “Request Key” for Alert Utility to WaveWare Technologies

After you Click on the “Start Email Client” Button in Fig. 9

This should start and open an E-mail Client Window with the “Key” in the Body of the E-Mail, and our “Sales”

Email Address in the “To: Window” and “Software Name” in the Subject Line. As shown below in Fig. 10.

If you Do Not have Internet and Email on the Desktop PC, then Copy and Paste the Req uest Key into Notepad or a

Word Document and then Copy that file to a Flash Drive and take to a PC that does have Email capability.

IMPORTANT

Please, be sure to “ADD ALL” of the 4 Required Information Fields to the Email, as shown below. See Fig. 10

Fig. 10 – Send ALL the Above Information

NOTE 1: Include in the Body of the E-Mail: Your Company Name, Contact Name and the Name of the Company

from whom the “Software was Purchased From”, Include the “Version Number” of the Software and send the

E-Mail to us: Sales@WirelessMessaging.com

NOTE 2: Failure to Send All the Required Information will Delay sending the Activation Key. See Fig. 10

Without All the Required Information, No Key will be sent.

Next: Instructions for Activating our Alert Utility Software

Registering/Activating Alert Utility Software

WaveWare will send a Reply Email with the “Registration/Activation Key” for either a Trail Key or Permanent Key.

If you have not received a reply within 30 minutes, please call us at: 1.800.373.1466, and ask for Tech Support.

Copy and Paste the “Activation Key” into the “Registration Key” Field and Click “OK”. See Fig. 11

Fig. 11

You should then see: “Registration Was Successful”. Click “OK”, See Fig. 12

Fig. 12

This Concludes the Registration Process.

If you have any Problems with the Installation or Registration or just have Questions, please Contact the Dealer

from whom you have purchased the Software.

Please Note:

WaveWare Supports our Dealers and our Dealers Support their Customers.

Thank you.

Next: How to Configure Alert Utility Software

WaveWare Technologies, Inc.

Click on the “Configure” Button to start the Configuration Process. See Fig. 13

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Alert Utility Software

Configuring Alert Utility Software

Fig. 13 – Click on the “Configure” Button to Start the Setup of Alert Utility

You will be asked if you are sure, as the system is “Halted” during the Configuration Process. See Fig. 14

Fig. 14 - Click Yes.

Next: Alert Utility Configuration

General Overview of Configurability

This Screen allows Configuration of Alert Utility in 6 Easy steps. See Fig. 15

 Step 1: Selecting and Configuring the “Input Ports” and the Serial Protocols  Step 2: Selecting the Different Output Methods  Step 3: Recipient Configuration  Step 4: Group Recipient Configuration  Step 5: Translation and Escalation Configuration  Step 6: General Configuration

Fig. 15 – Alert Utility Configuration Main Screen

NOTE: While Configuring Step 1 Protocols, Corresponding Configuration Options in Step 5 will be Highlighted as

needed when choosing an Option. For Instance, in Step 1 when you choose “TAP Protocol”, you will see

“TAP Message Routing” in Step 5 become Highlighted and Enable, to be Configured.

The Following Pages will cover each Step giving General Options for the Basic Configuration the Software.

Next: Step 1 – General Com Port Settings and Configuring the “Input Ports” and the Serial “Protocols”

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Input Port Configuration for Alert Utility Software

General Com Port Configuration

Basic Com Port Settings - Defaults are Shown. See Fig. 16

 Port:

o The Com Port Number Assignment

 Maximum Speed:

o Serial Port Baud Rate

 Connection Preferences:

o Data Bits, Parity and Stop Bits

 Flow Control:

o None, XOn/XOff, RTS and XOn/RTS

You may need to Adjust these Settings to meet the Requirements

of each “Host System” that is attached to the Input Port(s).

In Step 1 - Select an “Input Com Port” and Assign an Available Serial Com Port. Highlight the Com Port you wish to work with by “Clicking” on that Input Port’s Round Button. See Fig. 17A, B

Note: A “Highlighted Port” is a Port that you are configuring, while the “Grayed Out” Port is shown but not able

to be configured until the Port is highlighted.

For each Input Port Enabled, you also choose the Com Port Settings and Protocol for that Input Port. You may also choose to make that Input Port a “Priority”.

Priority means that any Data coming in on that Input Port will be processed “First”, before Data on other Ports.

Step 1 – Selecting Input Com Ports

Fig. 16

Com Port Properties- Defaults

Fig. 17A

Input 1 Active (Highlighted)

Fig. 17B

Input 2 Active (Highlighted)

Step 1 – Configuration – Input Protocols – TAP and COMP2

Choose the Protocol you wish to use on an Input Port

Each Input Port can be Configured for any one Protocol: TAP, Plain Text, WaveWare, COMP2 and Inovonics.

Step 1 – TAP and COMP2 Protocols

Fig. 18A

Configure the TAP Input Port and Protocol

Configure the COMP2 Input Port and Protocol

Fig. 18B

Configure the Input Com Port and Protocol, Further Configuration when you get to Step 5. See Fig. 18C and 18D

Fig. 18C

Corresponding Configuration for TAP Protocol

See Page 38

Corresponding Configuration for COMP2 Protocol

Fig. 18D

See Page 42

Step 1 – For TAP and COMP2 Protocol - Click on the “Configure Input Protocol” Button. Here you can choose:

 Message Handling Properties:

o Limit Message Length (Enter Maximum Characters) o Output Response Codes

 PIN Field Editing Options:

o Maximum PIN Field Length, Allow Alpha Characters

 Supervisory Monitoring:

o Monitor For Text Message, 5 Minute Time Out o Enter a Test Message

For the Most Common Default Settings. See Fig. 19

Fig. 19

Defaults for Both TAP and COMP2

Step 1 – Configuration – Input Protocols – Plain Text

Step 1 – Plain Text Protocol

Click the “Configure Input Protocol” Button to Configure the Plain Text Protocol. See Fig. 20A Configure Plain Text Protocol with a Data Delimiter and Delimiter Time-out. See Fig. 20B

Fig. 20A - Click “Configure Input Protocol”

Corresponding Configuration for Plain Text Protocol

See Page 39

Fig. 20B

Choose the Data Delimiter, <CR> is Default

Choose Delimiter “Time-Out”, 10 Sec is Default

The Plain Text Protocol Configuration also allows the use of Message Filtering Rules. Click on the “Filter Help” Button to Open the Coding Help Screen, See Fig. 21A

At the top of the Screen you will find “Coding Help” and at the Bottom of the Screen you write the Code for the Rule you want use. In the “Candidate Message Filtering Rule” Field you will see the Written Code and you can test the Rule by Clicking the “Test Filter” Button. If the Rule is ready, Click the “Apply Filter” Button. See Fig. 21B

Fig. 21A

To Configure Filtering Rules Click on “Filter Help”

Fig. 21B

Configure Filter Rules Screen

Step 1 – Configuration – Input Protocols – WaveWare and Inovonics

Step 1 – WaveWare and Inovonics Protocol There are No Input Protocol Configurations for WaveWare and Inovonics. See Fig. 22A and 22B Configure the Input Com Port and See Step 5 for Further Configuration. See Fig. 23A and 23B

Fig. 22A

Fig. 23A

Corresponding Configuration for WaveWare Protocol

See Page 42

Next: Step 2 – Output Configuration

Fig. 22B

Fig. 23B

Corresponding Configuration for Inovonics Protocol

See Page 40

WaveWare Technologies, Inc.

Configuring the Outputs for Alert Utility Software

General Overview of Output Configuration Options

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Alert Utility Software

Step 2 – Configuration – Output Methods

Here you may choose one or more Output Methods:

 WaveWare Paging Client:

o To Send Messages using the WaveWare Enterprise Messaging Server

 Internet Email (SMTP)

o To Send Messages via the Internet Email Server using SMTP Protocol

 LED Message Board(s)

o To Send Messages to LED Message Board(s)

 TAP Paging System(s)

o To Send Messages to On-Site Paging System(s) using TAP Protocol

 SNPP Protocol

o To Send Messages to Wide Area Service Pagers

 SpectraLink

o To Send Messages to SpectraLink Phones

 Serial Port Plain Text

o To Send Messages using Plain Text

 Text-to-Speech

o To Convert Messages from Text into Voice

This Manual will cover all Output Methods, starting with “TAP Paging System(s)”

Step 2 – Configuration – Output – TAP Paging System

To use “TAP Paging Systems” for an Output, you will need to Configure the Paging System(s) that will be used

with this Application. To Add a TAP Paging System, Place a Check Mark next to “TAP Paging System(s)” and

then Click on the “Configure Paging System(s)” Button. See Fig. 24

In the TAP Configuration Screen you can Add, Edit, Delete and Test each Paging System Configuration.

Click the “ADD” Button in the Configuration Screen to Add a Paging System. See Fig. 25

Fig. 24 TAP Paging Systems Output

Click on the “Configure Paging System(s)” Button

Fig. 25

Tap Paging System Configuration Screen

Enter a Description to be used as a “Reference”.

Enter a “Com Port Number” or an “IP Address” that will be Assigned to the Paging System. See Fig. 26

Highlight the Configuration you want to Edit, Delete or Test.

If assigning a Com Port you can also configure the Com Port Settings for each system. See Fig. 27

Fig. 26

Add a TAP Paging System using an IP Address

Next: Step 2 – Output Configuration – Internet E-Mail (SMTP)

Fig. 27

Multiple Paging System Output Assignments

Step 2 – Configuration – Output – Internet E-Mail (SMTP)

If using Internet E-Mail (SMTP) for Output, Click on the “ See Fig.

To use “Internet E-Mail” for an Output, you will need to Configure the Internet Email Server that will be used with

this Application. To Add an Internet Email Server, Place a Check Mark next to “Internet E-Mail (SMTP)” and then

Click on the “Configure E-Mail Server” Button. See Fig. 28

In the Configure E-Mail Output Screen, Fill-in the “SMTP Host”, (You may need to get this Information from the IT

Dept) and the “From Name” and “From Email Address”. If you want to use the “Message in Subject Line” Option,

then you will need to Fill-in the “Subject” Field. You also have the Options of the Email being “Priority” and to

use “Authentication” with User ID and Password. See Fig. 29

Fig. 28 Internet E-Mail (SMTP)

Click on the “Configure E-Mail Server” Button

To Test the Mail Server, Fill-in the “To: Address” Field and Click on the “Test Mail Server” Button. See Fig. 29

You will get one of the Results as shown. See Fig. 30A and 30B

Fig. 30A

If you see this Screen, please check your Information

and configuration and try again.

Next: Step 2 – Output Configuration – WaveWare Paging Client

Fig. 29

Configure Email Output

Fig. 30B

If you see this Screen, you are ready for the next Step.

Step 2 – Configuration – Output – WaveWare Paging Client

To use a “WaveWare Paging Client” for an Output, you will need to Configure the Enterprise Paging Server that

will be used with this Application. To Add a Paging Client, Place a Check Mark next to “WaveWare Paging Client”

and then Click on the “Configure Paging Server” Button. See Fig. 31

Fig. 31 WaveWare Paging Client

Click on the “Configure Paging Server” Button

Enter the “IP Address” of the Enterprise Paging Server and Click OK. See Fig. 32

Fig. 32

Configure Server IP Address

Next: Step 2 – Output Configuration – SpectraLink

Step 2 – Configuration – Output – SpectraLink

To use SpectraLink for an Output, you will need to Configure the SpectraLink that will be used with this

Application. To Add a SpectraLink as an Output, Place a Check Mark next to “SpectraLink” and then Click on the

“Configure SpectraLink” Button. See Fig. 33

Enter the “Com Port” attached to the SpectraLink System and Configure the Number of “Retries and Delay Time”

for Busy and No Answer. See Fig. 34

Fig. 33 SpectraLink

Click on the “Configure SpectraLink” Button

Next: Step 2 – Output Configuration – LED Message Boards

Fig. 34

Configure The Com Port and the Number of Retries

for “Busy” and “No Answer” with “Delay” Times

Step 2 – Configuration – Output – LED Message Board(s)

To use LED Message Board(s) for an Output, you will need to Configure the Message Board(s) that will be used

with this Application. To Add a LED Message Board, Place a Check Mark next to “LED Message Board(s)” and

then Click on the “Configure Message Board(s)” Button. See Fig. 35

Fig. 35 LED Message Boards

Click on the “Configure Message Boards” Button

In the “Configure Message Board(s)” screen, you have these options:

There are Three Fields for Configuration for use with a LED Message Board(s):

 Output Options  Message Display Configuration  Maintenance

Output Options:

For Reference, See Fig. 36

 To use as a “Wired Connection”

o Choose the Com Port that the LED Message Board is attached to and Configure the Port

 To use as a “Wireless Connection” using a Paging Data Receiver, for Delivery of the Message to the Board(s)

o This Option allows you to Send a Message to the Paging Data Receiver (PDR) that is atta ched to the

LED Message board(s), via the Paging System

 To use “Message Routing”

o This Option allows you to Associate a PIN Number to a Sign’s Address

Wired - Configure Com Port

PDR–Configure PIN– Message Routing

Fig. 36 Output Options

Table

Message Display Configuration:

For Reference, See Fig. 37

A - Message “Quantity and Timing”

o Choose the Number of Total Messages that can be Shown on the Display o Choose How long to Display the Message(s) - (This is a Global Setting)

A - Message “Time Stamping”

o Choose this Option to Add a Time Stamp to the Message being Displayed o Choose between AM/PM Format or 24 Hr. Format

B - Message “Formatting”

o Enter the Number of Total Characters the Sign can Display (Match the Sign’s Capability) o Choose the Speed of which the Message Scrolls across the Sign o Choose to use “Hold Mode” and to “Left Align” Messages.

C - Message “Color Coding and Enunciation”

o Choose the Colors for up to 4 Inputs for the Message being Displayed o Choose the Color for “Priority” Messages o Choose to have the Priority Message Blink and / or to have the Sign Beep

D - Message “Headers”

o Choose this Option to Add a Header to a Message on a given Input

Fig. 37 Message Display Configuration

Maintenance:

For Reference, See Fig. 38

 Here you can:

o Choose to Test the Message Board(s) o Clear the Message Board(s) of Messages o Choose if you want to use Supervise the Wired Connection

Fig. 38 Maintenance

Next: Step 2 – Output Configuration – SNPP Protocol

Step 2 – Configuration – Output – SNPP Protocol

To use SNPP Protocol for an Output, you will need to Configure the SNPP Paging Server that will be used with

this Application. To Add a SNPP Protocol Output Place a Check Mark next to “SNPP Protocol” and then Click on

the “Configure SNPP Paging Server” Button. See Fig. 39

Enter the Wide Area Service Provider’s SNPP Server Information into the Configure SNPP Server Screen.

Test the SNPP Server Configuration by Clicking on the “Test SNPP Server” Button. See Fig. 40

Fig. 40 Enter SNPP Server Information - Test

Fig. 39 SNPP Protocol

Type a “Message” and a “Pager PIN Number ” and Click OK to send a Test Message to a Pager. See Fig. 41

If the Test Failed, Check the Server Information and PIN Number and Retest. See Fig. 42

Fig. 41

Enter Message and PIN Number

Check Information and Retry Test

Fig. 42

When Successful you will get the Test Message on the Pager.

Next: Step 2 – Output Configuration – Plain Text

Step 2 – Configuration – Output – Plain Text

To use the Serial Port Plain Text for an Output, you will need to Configure the Plain Text that will be used with

this Application. To Add Serial Port Plain Text, Place a Check Mark next to “Serial Port Plain Text” and then Click

on the “Configure Plain Text” Button. See Fig. 43

Fig. 43 Plain Text

In the “Configure Plain Text Output” Screen, Choose the “Com Port” and “Data Delimiter ”. See Fig. 44

Fig. 44 Choose Com Port and Data Delimiter

Next: Step 2 – Output Configuration – Text-to-Speech

Step 2 – Configuration – Output – Text-to-Speech

NOTE: The “Text-to-Speech” Output is an Additional Purchase

To use the Text-to-Speech for an Output, you will need to Configure the Text-to-Speech Engine which will be

used with this Application. To Add a Text-to-Speech Output, Place a Check Mark next to “Text-to-Speech” and

then Click on the “Configure Text-to-Speech” Button. See Fig. 45

Fig. 45 Text to Speech

In the “Configure Text-to-Speech” Screen, Choose the “Output Voice”, “Output Play Qty” and “Playback Rate”.

You may also check the Speech Settings by Entering a Test Message and click the “Test” Button. See Fig. 46

Fig. 46 Configure Text to Speech Options

Requires Speakers attached to the PC

Next: Step 3 – Recipient Configuration – Overview

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Configuring the Recipient Lists for Alert Utility Software

General Overview of Recipients Configuration

For Reference, See Fig. 47

The Recipient Configuration Options are:

 Configure E-Mail Recipients:

o For use with Step 2 - “Internet E-Mail (SMTP)”

 Configure SNPP Recipients:

o For use with Step 2 – “SNPP Protocol”

 Configure TAP Recipients:

o For use with Step 2 – “TAP Paging System(s)”

 Configure SpectraLink Recipients:

o For use with Step 2 – “SpectraLink”

This Manual will cover all 4 Recipient Configurations, starting with “TAP Recipients”

Next: Step 3 – Recipient Configuration – TAP Recipients

Alert Utility Software

Step 3 – Recipient Configuration

Fig. 47

Recipients Configuration Screen

Step 3 – Recipient Configuration – TAP Recipients

To Setup a TAP Paging System for an Output, Click on the Button labeled “Configure TAP Recipients”.

See Fig. 48

Fig. 48

Configure TAP Recipients

To Add a Recipient, Click the “Add” Button in the TAP Recipients Setup Screen. See Fig. 49

Enter the “Name and the Output PIN” for a Recipient and click “Add”.

Under “Routing” Choose the Paging System to be used with this Recipient. See Fig. 50

Fig. 49

TAP Recipient Setup List – Add Recipient

Next: Step 3 – Recipient Configuration – E-Mail Recipients

Fig. 50

Add TAP Recipient

Step 3 – Recipient Configuration – Email Recipients

To use an E-Mail Recipient for an Output, you will need to Add E-Mail Recipients by Clicking on the

“Configure E-Mail Recipients” Button. See Fig. 51

Fig. 51

Configure E-Mail Recipients

To Add an Email Recipient Click the “Add” Button in the E-Mail Recipients Setup Screen. See Fig. 52

Enter the “Name” and E-Mail “Address” of the Recipient and Click the “Add” Button. See Fig. 53

Add Email Recipient

Fig. 53

Fig. 52

E-Mail Recipient Setup List – Add Recipient

Next: Step 3 – Recipient Configuration – SNPP Recipients

Step 3 – Recipient Configuration – SNPP Recipients

To Setup a SNPP Recipient for an Output, Click on the button labeled “Configure SNPP Recipients”.

See Fig. 54

Fig. 54

Configure SNPP Recipients

To Add a Recipient, While in the Configure Recipient Setup Screen

Click the “Add” Button. See Fig. 55A

Enter the “Name and E-Mail Address” of the Recipient. See Fig. 55B

Fig. 55B Add Recipient

Fig. 55A

SNPP Recipients Setup - Add

Next: Step 3 – Recipient Configuration – SpectraLink Recipients

Step 3 – Recipient Configuration – SpectraLink Recipients

To Setup a SpectraLink Recipient for an Output, Click on the Button labeled “Configure SpectraLink Recipients”.

See Fig. 56

Fig. 56

Configure SpectraLink Recipients

In the “SpectraLink Handsets Setup” Screen, Highlight a Line and Click on the “Edit” Button. See Fig. 57

Enter the “Name/Extension” of the Recipient along with the “Address” assignment an d Click OK. See Fig. 58

Fig. 58 Edit Recipient

Fig. 57 SpectraLink Setup - Click “Edit” Button

Next: Step 4 – Configure Recipient Groups

Configure Recipient Groups for Alert Utility Software

To Setup Recipient Groups Click on the Button labeled “Configure Recipient Groups”. See Fig. 59

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Step 4 –Configuration of Recipient Groups

Fig. 59 Configure Recipient Groups

To Add a Group Click on the “Add” Button. Then Select the “Recipient(s)” to be in the Group. See Fig 60A, 60B

Fig. 60A Click the “Add” Button to Add a New Group, Then Click the “Recipients” to Add them to the Group

Fig. 60B Clicking on a Name in the “All Recipients” List will Add the Recipient to the “Highlighted” Group

Note: Deselect a Recipient from a Group by Clicking on a “Listed Recipient” in the “All Recipients” List.

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Configuring Translation / Routing for Alert Utility Software

Step 5 – Translation / Routing Configuration - Overview

Translation/Routing Configurations for:

 TAP Message Routing:

o For use with Step 1 - “TAP Input Protocol”

See Fig. 61A

 COMP2 Message Routing:

o For use with Step 1 – “COMP2 Input Protocol”

See Fig. 61B

 WaveWare Message Routing:

o For use with Step 1 – “WW Input Protocol”

See Fig. 61C

 Inovonics Translation/Routing:

o For use with Step 1 - “Inovonics Input Protocol”

See Fig. 61D

 Plain Text Message Routing:

o For use with Step 1 – “Plain Text Input Protocol”

See Fig. 61E

This Manual will cover all 5 Translations/Routing Configurations, starting with “TAP Message Routing”

Next: Step 5 – Translation / Routing Configuration – TAP Message Routing

Alert Utility Software

Fig. 61A

Fig. 61B

Fig. 61C

Fig. 61D

Fig. 61E

Step 5 – Translation / Routing Configuration – TAP Message Routing

To Configure TAP Message Routing Click on the Button labeled “Configure TAP Message Routing”. See Fig. 62

Fig. 62

NOTE: TAP, COMP2 and WaveWare Message Routing are All Configured within the sam e Screen.

For “Translation/Repeats/Escalation” Information: See Page: 43

Click the “Add” Button to Add a Recipient/Group. See Fig. 63 Click the Arrow for a Dropdown List of Recipients and Groups to be Added to the Routing List. See Fig. 64

Enter the “Input PIN” Associated with the “Recipient” and Check the Box, if Priority. See Fig. 65

Fig. 64 Click the “Arrow” Button

Fig. 63

Click the “Add” Button

Next: Step 5 – Translation / Routing Configuration – Plain Text Message Routing

Fig. 65 Enter PIN Number

Step 5 – Translation / Routing Configuration – Plain Text Message Routing

To Configure Plain Text Message Routing, Click the Button labeled “Plain Text Message Routing”. See Fig. 66

Fig. 66 Plain Text Message Routing

Note: For “Translation/Repeats/Escalation” Information: See Page: 43

Select the “Output Recipient / Group” and the “TAP Output PIN” Number. See Fig. 67

Fig. 67

Configure Plain Text Message Routing

Next: Step 5 – Translation / Routing Configuration – Inovonics Message Translation / Routing

Step 5 – Translation / Routing Configuration – Inovonics Translation / Routing

To Configure Inovonics Translation / Routing, Click the Button labeled “Inovonics Translation / Routing”.

See Fig. 68

Fig. 68 Inovonics Translation / Routing

Click the “Add” Button to Configure the Alert Transmitters ID and Translation Strings. See Fig. 69

Also Configure the Repeats, Repeats Cycle Times, Repeat until Reset, Set as Priority and Scheduling as

Required. See Fig. 70 (Next Page)

Fig. 69 Configure Inovonics

Next: Step 5 – Translation / Routing Configuration – Add Alert Transmitter / Translation String

For Reference, See Fig. 70 (Below)

A - General

o Check if Alert is Active and if Priority o Enter Alert Transmitter ID o Enter the Translation String o Choose the Output Recipient

B – Repeat / Escalation

o Choose the Escalation Recipient o Enter the Reset Transmitter ID o Enter the Number of Repeats, Repeat Cycle time and Check Box for Repeat Until Reset, if Required

C – Scheduled Monitoring

o Check Schedule Box and Enter the “Start At” and “Stop At” Times o Choose Which Days of the Week to be Monitored

D – Where to Add the Record

o Choose to Add the New Record to Bottom of List, Insert Below the Highlighted Record or to Close Screen

Fig. 70 Add Alert Transmitter / Translation String

Step 5 – Translation / Routing Configuration – WaveWare Message Routing

Fig. 71

Step 5 – Translation / Routing Configuration – COMP2 Message Routing

Fig. 72

NOTE: For Information on either WaveWare and COMP2 Message Routing, Refer to Page: 37

Next: Step 5 – Translation / Repeats / Escalation – Key String Matching – Configure Translation Table

Step 5 – Translation / Repeats / Escalation – Configure Translation Table

To Configure Key String Matching for Translations / Repeats and Escalations Check the Box, then Click the

Button labeled “Configure Translation Table”. See Fig. 73

Fig. 73 Translation / Routing Configuration

Click the “Add” Button to Configure the Key String / Translation Inputs. See Fig. 74

Also Configure the Repeats, Repeats Cycle Times, Repeat until Reset, Set as Priority and Scheduling as

Required. See Fig. 75 (Next Page)

Fig. 74 Configure Key String / Translation Inputs

Next: Step 5 – Translation / Routing Configuration – Add Key Strings and Translation Inputs

For Reference, See Fig. 75 (Below)

A - General

o Check if Alarm is Active and if Priority o Enter the Key String o Enter the Translation String o Choose the Output Recipient

B – Repeat / Escalation

o Choose the Escalation Recipient o Enter the Reset String o Enter the Number of Repeats, Repeat Cycle time and Check Box for Repeat Until Reset, if Required

C – Scheduled Monitoring

o Check Schedule Box and Enter the “Start At” and “Stop At” Times o Choose Which Days of the Week to be Monitored

D – Where to Add the Record

o Choose to Add the New Record to Bottom of List, Insert Below the Highlighted Record or to Close Screen

Fig. 75 Add Key / Translation Strings

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Configuring Alert Utility Software

Step 6 – General Configuration

Fig. 76 General Configuration

For Reference, See Fig. 76

Here you can Choose General Options:

 To Log Transactions:

o For creating a Log of All Transactions on a Daily Basis. Starts a New Log at Midnight.

 To Prompt for a Configuration Password – The Password is “admin”

o To Only Allow Personnel with Admin Privileges to have Access to the Configurability of Alert Utility

 To have a Console Beep on “Error”

o On any Error the Console will Beep

 To have a Console Beep on “Alarm”

o For any Alarm the Console will Beep

 For Setting a globally assigned Active Alert Reset String

o Enter the Word(s) to be used as a Reset String for all active alerts configured in Step 5 (p. 43).

 To View All Log Files

o Click Button to Open Folder to View All Existing Logs

Next: Monitor – View Serial Port Activity

WaveWare Technologies, Inc.

Monitor Serial Port Activity in Alert Utility Software

To Open the Minitor Window, Click on the Button labeled “Monitor”. See fig. 77

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Alert Utility Software

Fig. 77 Main Screen – Click the “Monitor” Button

Fig. 78 Monitor Serial Port Activity Window

In the Monitor Window View you can:

 Monitor All Serial Activity  Choose “Verbose Logging” for Detailed Logs – (For use with Troubleshooting)  View Message Board Status (Where you can Clear All Messages or Choose a Selected Message to Clear )

Next: Alarms – View Active Alarms

WaveWare Technologies, Inc.

View Active Alarms in Alert Utility Software

To Open the Alarm Window, Click on the Button labeled “Alarms”. See fig. 79

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Alert Utility Software

Fig. 79 Main Screen – Click the “Alarms” Button

When Translation/Routing and Message Repeating is Enabled, the Triggered Alarms can be Monitored and Re set. Highlight the Alarm you wish to Reset and the Click the “Reset” Button. See Fig. 80

Fig. 80 Active Alarms Screen

Next: About – View Version Number – Register Software

WaveWare Technologies, Inc.

To Open the About Window, Click on the Button labeled “About”. See fig. 81

“We Deliver Information at the Speed of Light”

Alert Utility Software

About Alert Utility Software

Fig. 81 Main Screen – Click the “About” Button

For Reference, See Fig. 82

From this Screen, you can:

 Check to See how many “Functions” are Authorized  Check to See how many “Functions” are being Used  Check the Version of the Software  Check to See if your Copy is Registered  Register your Copy of the Software

Registration Requires Purchase of the Software. A 15 Day Trial Key is also Available on Request.

Fig. 82 About Window

Alert Utility Software

WaveWare Alert Utility Software Allows you to Monitoring Serial Port Data for Alert Events, Output

Paging Messages, Output E-Mail, Output Caller ID Messages, and Control LED Message Boards.

Users, Please Contact your Software Dealer for Support

Dealers, Please Contact:

WaveWare Technical Support: Support@WirelessMessaging.com or 1.800.373.1466 x216

Software Developed by WaveWare Technologies, Inc.

WaveWare

Out to SPS-5

SPS-5

Paging System

Serial Com Port

Loop Back

From EM into AU

Nurse Call

System

Serial Com Port

Output From NC Output From NC

“Desktop”

Server

Computer

EM Server and

AU Software

Ethernet

Port

Serial Com Ports

Nurse Call

System

Serial Com Port

Network Output to EM Desktop Server

“Desktop”

Computer

EM Client

Software

Network Hub

Network Inputs

“Desktop”

Computer

EM Client

Software

“Desktop”

Computer

EM Client

Software

Output

AU EM AU AU

Input

Qty. Of 6 RS-232 Serial DB-9 Com Ports are Required.

Output NC Input NC Input

LEGEND:

AU = Alert Utility EM = Enterprise Messaging NC = Nurse Call

Larger View of Serial Com Ports

= RS-232 Serial Cable

= Ethernet Cable

IMPORTANT NOTES:

WaveWare ONLY Supports “ ” Pc’s using Windows XP with SP2 or Sp3 and Windows 7 OS’s. WaveWare does Support any Servers or Server Os’s, No Virtual Machines or Terminals. WaveWare does Support Multiple User Log-ins.

NOT NOT

Desktop

Ethernet

Port

SPS-5 with Alert Utility and Enterprise Messaging

WAVEWARE TECHNOLOGIES GARLAND, TEXAS USA 972-479-1702

Ethernet

Port

DWG. NUMBER

Ethernet

Port

DATE

8.7.12

DWN BY

Bob Clyburn

REV.

Out to SPS-5 v8

WaveWare

SPS-5

Paging System

Serial Com Port

Nurse Call

System

Serial Com Port

Output From NC Output From NC Output to SL

Nurse Call

System

Serial Com Port

“Desktop”

Server

Computer

EM Server and

AU Software

Network Output to EM Desktop Server

Spectralink

Phone System

Serial Com Port

Network Hub

Network Inputs

Ethernet

Port

Output

Loop Back

From EM into AU

AU EM AU AU

Input

Qty. Of 6 RS-232 Serial DB-9 Com Ports are Required.

Output NC Input NC Input Output

Serial Com Ports

LEGEND:

AU = Alert Utility EM = Enterprise Messaging SL = Spectralink NC = Nurse Call

Larger View of Serial Com Ports

= RS-232 Serial Cable

= Ethernet Cable

IMPORTANT NOTES:

NOT NOT

Desktop

“Desktop”

Computer

EM Client

Software

Ethernet

Port

TITLE

SPS-5 with Alert Utility and Enterprise Messaging and

with Spectralink Phones.

WAVEWARE TECHNOLOGIES GARLAND, TEXAS 972-479-1702

“Desktop”

Computer

EM Client

Software

Ethernet

Port

DWG. NUMBER

“Desktop”

Computer

EM Client

Software

Ethernet

Port

DATE

8.6.12

DWN BY

Bob Clyburn

REV.

Out to SPS-5 v9

To Com Port 2

WaveWare

SPS-5 v9

Paging System

Serial Com Port 2

Serial Com Port 1

Nurse Call

System

Serial Com Port

Output From NC 1 Output From NC 2 Output to SPL

Nurse Call

System

Serial Com Port

“Desktop”

Server

Computer

EM Server and

AU Software

Network Output to EM Desktop Server

Spectralink

Phone System

Serial Com Port

Network Hub

Network Inputs

Ethernet

Port

SPL

Out to SPS-5 v9

To Com Port 1

Serial Com Ports

EM AU AU

Output Output NC 1 Input NC 2 Input Output

To SpectraLinkTo Com Port 1To Com Port 2

LEGEND:

AU = Alert Utility EM = Enterprise Messaging SPL = Spectralink NC = Nurse Call

Qty. Of 5 RS-232 Serial DB-9 Com Ports are Required.

= RS-232 Serial Cable

= Ethernet Cable

Larger View of Serial Com Ports

IMPORTANT NOTES:

NOT NOT

Desktop

MATERIAL

“Desktop”

Computer

EM Client

Software

Browser

Web Client

Ethernet

Port

FINISH

“Desktop”

Computer

EM Client

Software

Browser

Web Client

Ethernet

NONE

Diagram of Setup for:

SPS-5 v9 with Alert Utility and Enterprise Messaging and

with Spectralink Phones.

WAVEWARE TECHNOLOGIES DALLAS, TEXAS 972-479-1702

DWG. NUMBER

Port

“Desktop”

Computer

EM Client

Software

Browser

Web Client

Ethernet

Port

DATE

05.10.2011

DWN BY

Bob Clyburn

APP.

REV.

WaveWare Alert Utility User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual