WaveWare Alert Utility User Manual

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Alert Utility Configuration Guide

WaveWare Website: www.WirelessMessaging.com

Table of Contents

Title Page

Software Introduction 3
Additional Information and PC Requirements 4
Registration / Activation Information 5
How to Install and Register / Activate the Software

Install / Download From the WaveWare Software CD 6
Check the PC Com Ports (Free Utility Software) 8
Install / Download From the WaveWare Website 9
Registering / Activating Generating a Request Key for Activation 11

Configuring Alert Utility Software

General Configuration: Inputs- Outputs- Recipients- Groups- Translations- and More 14

Step 1 - Input Ports

General Overview How to Configure Com Ports – Selecting Input Com Ports 16
TAP and COMP2 Select and Configure a Input Port for TAP and COMP2 Protocols 17
Plain Text Select and Configure a Input Port for Plain Text Protocol 18
WaveWare Select and Configure a Input Port for WaveWare Protocol 19
Inovonics Select and Configure a Input Port for Inovonics Protocol 19

Step 2 - Output Ports

General Overview General Information on the Different Outputs Methods 20
TAP Paging System(s) Edit/Add Tap Paging Systems – Ports and IP Addresses - Test 21
Internet E-Mail (SMTP) Configure the SMTP Host and E-Mail Output - Test 22
WaveWare Paging Client Configure the Client Paging Server’s IP Address 23
SpectraLink Configure Com Port and Number of Retries for Busy and No Answer 24
LED Message Board(s) Configure Output Options, Display Settings and Maintenance 25
SNPP Protocol Setup the Server for the Paging Service to be used 28
Serial Port Plain Text Configure Com Port and Data Delimiter 29
Text-to-Speech Configure the Output Voice, Output Play Times, Playback Rate - Test 30

Table of Contents Continued on Next Page

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Table of Contents

Title Page

Step 3 – Recipients Configuration

General Overview General Information 31
TAP Recipients Configure Name, Output PIN and Routing to the TAP Paging System(s) 32
E-Mail Recipients Configure Name and Email Address 33
SNPP Recipients Configure Name and Output PIN 34
SpectraLink Recipients Edit the Handsets – Name/Extension and Address 35

Step 4 – Recipient Groups

General Overview General Information - Adding Groups 36
Groups Selecting and Deselecting Recipients for a Group 36

Step 5 – Translation / Routing

General Overview General Information on the Different Outputs 37
TAP Message Routing Configure Recipient/Group and Input PIN 38
Plain Text Message Routing Configure Recipient/Group and Input PIN 39
Inovonics Translation / Routing Add Alert TXTR ID, Translation String, Recipient 40
WaveWare Message Routing Configure Recipient/Group and Input PIN 42
COMP2 Message Routing Configure Recipient/Group and Input PIN 42
Translations / Repeats and Escalations Key String Matching, Translation Table 43

Step 6 – General Configuration

General Overview Log Transactions, Password, View Logs, Reset String, Console Beep 45

Monitor Window

General Overview Monitor Serial Activity, View LED Message Board Status and More 46

Alarms Window

General Overview View / Reset Active alarms 47

About Window

General Information Software Version, Allowed / Used Functions, Registration 48

Support Information

General Information WaveWare Information – Who to Contact for Support 49

Next: Software Overview

2

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Software Introduction

WaveWare Alert Utility Software Allows you to Monitoring Serial Port Data for Alert Events, Output

Paging Messages, Output E-Mail, Output Caller ID Messages, and Control LED Message Boards.

Alert Utility Software Information

The WaveWare Alert Utility Software Requires a Registration Key to allow it to be Fully Functional

It is NOT recommended to install on a SERVER Model Computer.

WaveWare Does Not Support Real Servers or Server Operating Systems or Computer Terminals.

WaveWare Does Not Support Virtual Machines or Tablets, at this time.

WaveWare ONLY Supports Desktop Windows OS PC’s

The Alert Utility Software comes with Qty. 3 I/O Ports Activated.

Additional I/O Ports are Available for Purchase.

You may have a Total of 4 Input Ports and 5 Output Ports for a Grand Total of Qty. 9 I/O Ports.

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Manual Overview

This Manual is to Explain How to Install, Activate/Register and Configure the Software.

Desktop PC Requirements:

The Minimum Hardware Requirements for use with WaveWare Software are:

Desktop PC Model with…

Windows XP Pro SP3 or Windows 7 Pro SP1

1+ GHz Processor

10+ GB Hard Drive

1+ GB Memory

3+ RS-232 Serial Com Ports

1 Ethernet Port

1 CD-ROM

Please Note: More RS-232 Serial Com Ports may be needed depending on the Application

Requirements. CD-Rom is for Installing from Software CD.

4

Registration and Activation Information:

WaveWare Support “Strongly Recommends” Requesting a Fu lly Functional “DEMO” Activation Key to Start.

This is in case the customer (the end user) finds that the PC they chose is “Not” the one they will use. This could
be for many different reasons: Not happy with the Performance, or decided to use a different PC and/or maybe in

a different location within the building or during testing of the Software the PC just wouldn’t work properly as

required or it died, etc.

Requesting a DEMO Key will “Save” the Customer a Permanent Key, in case it is needed sometime in the Future,

as ONLY 2 Activation Keys are allowed per Purchase.

Please Note:

It is Suggested that Both the Dealer and the Customer Save a Copy of the Software and the Registration Key.

To ever re-install the Software, you Must have the Original Version of the Installation file.

Information

WaveWare Software “Requires” Administrator Privileges to work properly.

We Do NOT Support Multiple User Log-ins on the Server Desktop.

NOTE: As long as you can Install the Software for Each User and it Accepts the Same Originally Sent Key for

each User, then you should be OK. If this does Not work , we Cannot help you.

Important - Required Information:

The Dealer’s Purchase Order Must Include the Customer (End User) Company Name as “Required” Information

when Ordering WaveWare software.

This same Information along with the “Version Number” of the Software being installed is also “Required” when

sending an Email with the “Request” a Key or the Activation Key will be Delayed.

All Information Must match the PO on Record for this Application, or it will Delay Activation/Registration.

Any Questions…

Users, Please Contact the Software Dealer who sold you the Alert Utility Software, for Support.

Dealers, Please Contact WaveWare Technical Support at: 1.800.373.1466 or [e-mail]

Next: How to Install and Activate/Register the Alert Utility Software

5

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Installation and Activation

This Section is to Explain How to Install and Register/Activate the Software.

There are 2 Methods of Installing the Software.

One is from the WaveWare Software CD and the other is from the WaveWare Website.

We will start with using the Software CD. For installing from our Website - Jump to Page: 8

If the Software is already installed, to Register/Activate - Jump to Page: 11.

Download Alert Utility from the WaveWare Software CD

If you Received a WaveWare Software CD, place it into your PC’s CD-Rom Drive and when the CD Auto-Starts,

Click on the “Alert Utility” Icon on the Main Screen. See Fig. 1

Fig. 1 - Main Screen of User Interface of the WaveWare Software CD

Click on the Alert Utility Icon

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Fig. 2 - Click the “Download / Install Software” Button to Start the Installation Process.

Fig. 3 - Choose to “Save” the Software to a Folder or to Directly “Install” Now.

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Check for Available Com Ports

This Utility Software will Search the PC for RS-232 Serial Com Ports and Display the Number of each Port.

If you are not sure of the Status or Availability of the Com Ports installed on the PC…

Click the “WaveWare Port Checker” Button. See Fig.4

Fig. 4 – Click on “WaveWare Port Checker” Button to Run the Port Checker Software

Check the Com Ports

Next: Download Alert Utility from the WaveWare “Website”

NOTE: The Software will Auto Run when you Open it.

You can Check the Ports again, by Clicking the “Run Again” Button.

This Software Utility is Part of the Software CD and is also Available

On-Line on the WaveWare Website, on the same Page as the

Alert Utility Software at the Following Link:

http://www.wirelessmessaging.com/WaveWare_Software.html

Look at the Bottom Left Corner of the Screen for the Software.

Look for:

Click on the word: “Software” as Shown above.

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Download Alert Utility from WaveWare Website

Download the Alert Utility Software from the WaveWare Website and save to a Folder anywhere on the Desktop

PC. Website: http://www.wirelessmessaging.com/wavewaresw.html

Be sure to Download and Save to a Folder to keep for any Future re-installs.

It is highly “Recommended” that you “Keep a Copy” of the Alert Utility Software in a Safe place.

NOTE: Without the Originally Purchased Software “Version”, you will need to “Re-Purchase” the Software.

Installing Alert Utility Software

Go to the Folder where you Saved the Alert Utility Software and Click on the alert_utility_setup.exe.

Then After installing the Software…Proceed with Registering the Software.

Registering/Activating Alert Utility Software

After Installing the Alert Utility Software, Start the Software for the First time.

You should see the “Register Alert Utility” Icon in the Center of the Screen.

Click, on the Register Icon.

See Fig. 5

Fig. 5 – Click the Icon to Start the Registration Process

If the above Screen with the Register Icon is seen, after Clicking the Icon, Jump to Page 9.

If you Do Not see the Register Icon, Please Continue to the next Page to Register the Software.

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On the main “Alert Utility Software” Screen, Click on the “About” Button, as Shown below. See Fig. 6

Fig. 6 - Click the “About” Button to Start the Registration Process

On the Next Screen, Click on the “Registration” Button. See Fig.7

Fig. 7 - Click on the “Registration” Button

Next: Instructions for Registering the Alert Utility Software

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Generating the “Request Key” for Alert Utility Software

On this Screen, Click the “Generate Request Key” Button. See Fig. 8

Fig. 8 - Click the “Generate Request Key” Button

Follow the Instructions on the Server Request Key Screen to send the “Request Key” to WaveWare. See Fig. 9

Fig. 9 - Click on the “Start E-Mail Client” Button

If you have Internet and Email capability on the PC, Click on the “Start E-Mail Client” Button. See Fig. 9

IMPORTANT NOTE:

The “Activation Key” will ONLY work on the Computer that Generated the Request Key.

Next: Instructions for Sending the Generated Request Key to WaveWare by Email

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Email the “Request Key” for Alert Utility to WaveWare Technologies

After you Click on the “Start Email Client” Button in Fig. 9

This should start and open an E-mail Client Window with the “Key” in the Body of the E-Mail, and our “Sales”

Email Address in the “To: Window” and “Software Name” in the Subject Line. As shown below in Fig. 10.

If you Do Not have Internet and Email on the Desktop PC, then Copy and Paste the Req uest Key into Notepad or a

Word Document and then Copy that file to a Flash Drive and take to a PC that does have Email capability.

IMPORTANT

Please, be sure to “ADD ALL” of the 4 Required Information Fields to the Email, as shown below. See Fig. 10

Fig. 10 – Send ALL the Above Information

NOTE 1: Include in the Body of the E-Mail: Your Company Name, Contact Name and the Name of the Company

from whom the “Software was Purchased From”, Include the “Version Number” of the Software and send the

E-Mail to us: [e-mail]

NOTE 2: Failure to Send All the Required Information will Delay sending the Activation Key. See Fig. 10

Without All the Required Information, No Key will be sent.

Next: Instructions for Activating our Alert Utility Software

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Registering/Activating Alert Utility Software

WaveWare will send a Reply Email with the “Registration/Activation Key” for either a Trail Key or Permanent Key.

If you have not received a reply within 30 minutes, please call us at: 1.800.373.1466, and ask for Tech Support.

Copy and Paste the “Activation Key” into the “Registration Key” Field and Click “OK”. See Fig. 11

Fig. 11

You should then see: “Registration Was Successful”. Click “OK”, See Fig. 12

Fig. 12

This Concludes the Registration Process.

If you have any Problems with the Installation or Registration or just have Questions, please Contact the Dealer

from whom you have purchased the Software.

Please Note:

WaveWare Supports our Dealers and our Dealers Support their Customers.

Thank you.

Next: How to Configure Alert Utility Software

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WaveWare Technologies, Inc.

Click on the “Configure” Button to start the Configuration Process. See Fig. 13

“We Deliver Information at the Speed of Light”

Alert Utility Software

Configuring Alert Utility Software

Fig. 13 – Click on the “Configure” Button to Start the Setup of Alert Utility

You will be asked if you are sure, as the system is “Halted” during the Configuration Process. See Fig. 14

Fig. 14 - Click Yes.

Next: Alert Utility Configuration

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General Overview of Configurability

This Screen allows Configuration of Alert Utility in 6 Easy steps. See Fig. 15

 Step 1: Selecting and Configuring the “Input Ports” and the Serial Protocols
 Step 2: Selecting the Different Output Methods
 Step 3: Recipient Configuration
 Step 4: Group Recipient Configuration
 Step 5: Translation and Escalation Configuration
 Step 6: General Configuration

Fig. 15 – Alert Utility Configuration Main Screen

NOTE: While Configuring Step 1 Protocols, Corresponding Configuration Options in Step 5 will be Highlighted as

needed when choosing an Option. For Instance, in Step 1 when you choose “TAP Protocol”, you will see

“TAP Message Routing” in Step 5 become Highlighted and Enable, to be Configured.

The Following Pages will cover each Step giving General Options for the Basic Configuration the Software.

Next: Step 1 – General Com Port Settings and Configuring the “Input Ports” and the Serial “Protocols”

15

WaveWare Technologies, Inc.

“We Deliver Information at the Speed of Light”

Alert Utility Software

Input Port Configuration for Alert Utility Software

General Com Port Configuration

Basic Com Port Settings - Defaults are Shown. See Fig. 16

 Port:

o The Com Port Number Assignment

 Maximum Speed:

o Serial Port Baud Rate

 Connection Preferences:

o Data Bits, Parity and Stop Bits

 Flow Control:

o None, XOn/XOff, RTS and XOn/RTS

You may need to Adjust these Settings to meet the Requirements

of each “Host System” that is attached to the Input Port(s).

In Step 1 - Select an “Input Com Port” and Assign an Available Serial Com Port.
Highlight the Com Port you wish to work with by “Clicking” on that Input Port’s Round Button. See Fig. 17A, B

Note: A “Highlighted Port” is a Port that you are configuring, while the “Grayed Out” Port is shown but not able

to be configured until the Port is highlighted.

For each Input Port Enabled, you also choose the Com Port Settings and Protocol for that Input Port.
You may also choose to make that Input Port a “Priority”.

Priority means that any Data coming in on that Input Port will be processed “First”, before Data on other Ports.

Step 1 – Selecting Input Com Ports

Fig. 16

Com Port Properties- Defaults

Fig. 17A

Input 1 Active (Highlighted)

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Fig. 17B

Input 2 Active (Highlighted)