Watchguard VISTA User Manual
Document revision: E
Important Notice
Copyright © 2017 Enforcement Video, L.L.C. (dba WatchGuard Video). All rights reserved. This
document and supporting data are the exclusive property of Enforcement Video, L.L.C. and
may not be copied and/or reproduced without permission.
Firmware updates
WatchGuard Video is committed to the continual testing and improvement of our firmware. As
new firmware revisions become available, these updates will be made available to your agency;
fees may apply depending on your licensing agreement.
Manufacturer contact information
WatchGuard Video
Attn: Customer Service Department
415 Century Parkway
Allen, Texas 75013
800-605-6734
customerservice@watchguardvideo.com
Send us your suggestions
We want to hear from you. Tell us about your experience and how you are using the VISTA
Wearable Camera. We will do our best to accommodate any suggestions you may have in
future revisions.
For U.S. customers, call Customer Service at 800-605-6734 or email us at
customerservice@watchguardvideo.com with your comments, questions, and concerns.
International customers, please contact your local distributor.
Trademark notice
Microsoft, Windows, Windows Server, SQL Server, Active Directory, Exchange, .Net, and
Internet Explorer are trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
VELCRO® is a registered trademark of Velcro Industries B. V.
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countries.
iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries.
Wi-Fi® is a registered trademark of Wi-Fi Alliance.
All other marks, names, and logos mentioned herein are the property of their respective
owners.
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Contents
Contents
Introduction 9
About this document 9
Related documents and information 10
What's new for version 2 10
Using VISTA 13
Overview 14
Basic VISTA workflow 14
Docking VISTA 15
Docking VISTA in a USB Base 15
Undocking VISTA from the USB Base 16
Docking VISTA in a VISTA Transfer Station 17
VISTA WiFi: Docking VISTA WiFi in a VISTA WiFi Base 18
Provisioning 20
VISTA configuration 20
Uploading 21
Record-After-the-Fact® events 22
Clearing video out of VISTA storage 22
Updating firmware 23
Charging 24
VISTA WiFi: Associating with a recording group 25
Wearing VISTA 26
Using the rotatable shirt clip and duty belt clip 26
Using the locking chest mount 27
Using the MOLLE vest loop mount 28
Powering On and Off 30
Powering on 30
Powering off 30
Forcing power off 31
Starting and Stopping a Recorded Event 31
Starting a recorded event manually 31
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Stopping a recorded event manually 32
Muting the Audio During a Recorded Event 33
Muting VISTA audio 33
Categorizing a Recorded Event 34
Categorizing a recorded event on VISTA 34
About VISTA 35
Overview 36
Video, Audio, and Subtitle Evidence 36
Video 37
Audio 37
Subtitles 37
Camera Components 38
Camera sensor and lens 39
Microphone 39
Buttons 39
Power button 39
Record Start/Stop button 40
Display Backlight button 40
LCD Display 40
Feedback indicators 42
Storage 42
Battery 43
LOW BATT message 44
LOW BASE message 44
VISTA WiFi: Wi-Fi 44
VISTA WiFi: GPS 45
GPS signal status 45
Quick mounting latch 46
Available Mounts 47
Rotatable shirt clip 47
Locking chest mount 48
Duty belt clip 48
MOLLE vest loop mount 49
Other mounts 49
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About the USB Base 50
Setting up the VISTA USB Base 50
About the VISTA Transfer Station 51
Setting up the VISTA Transfer Station 52
VISTA WiFi: About the VISTA WiFi Base 52
Setting up the VISTA WiFi Base 54
VISTASpecial Features 55
Overview 56
Recording special features 56
Battery and storage saving special features 56
Covert Mode 57
Pre-Event Capture 57
Audio 57
Record-After-the-Fact® 58
Generating an RATF event 58
Storage 58
Audio 59
Force Microphone On 59
Sleep Power State 60
Sleep warning period 60
Exiting Sleep state 60
Automatic Off 61
Maximum Recorded Event Time 61
Maximum Recorded Event Time warning period 61
Recording Reminder Alert 62
Covert Mode 62
VISTA WiFi: Using VISTAWiFi with a Recording Group 63
Overview 64
Recording groups 65
Members of the recording group 65
Smart Power Switch 66
4RE DVR 66
VISTA WiFi Base 67
VISTA WiFi 67
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Other devices in the system 68
Group recordings 69
VISTA WiFi behavior during a group recording 69
Appendix A: Using VISTA SmartConnect 71
Overview 72
Activating the VISTA WiFi hotspot 72
Connecting to VISTA SmartConnect 73
Connecting VISTA WiFi to SmartConnect for the first time 73
Connecting VISTA WiFi to SmartConnect after the first time 75
Reviewing VISTAWiFi Recorded Events with SmartConnect 76
Capturing snapshots 77
Categorizing Recorded Events Using SmartConnect 78
Live Streaming VISTAWiFi with SmartConnect 79
Other features 80
Starting and Stopping Recorded Events Using SmartConnect 81
SmartConnect Settings 82
Camera Settings 83
Camera Data 83
Appendix B: VISTA Transfer Station Setup 85
Overview 86
VISTA Transfer Station Hardware 87
Setting up the hardware 87
VISTATransfer Station Configuration 89
Transfer Station Settings 89
Static IP 89
DHCP and Date/Time Settings 90
VISTASettings 90
DHCP 90
Static IP 91
Transfer Station administrative functions 91
Upgrading the Transfer Station software or firmware 91
Changing the login credentials for the Transfer Station configuration page 92
Disabling the configuration page 92
Restarting the Transfer Station 93
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Configuring the Transfer Station 93
Index 97
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Introduction
Introduction
Welcome to the WatchGuard® Video VISTA HD Wearable Camera User Guide. This guide is
designed to walk you through the basics of using your VISTA™ Wearable Camera to collect
quality video evidence.
About this document
The VISTA HD Wearable Camera User Guide covers the basic components and operation of
VISTA and VISTA WiFi including:
l Docking, charging, provisioning, and uploading
l Associating with a recording group (VISTA WiFi only)
l Powering on and off
l Wearing VISTA
l Recording evidence
l Categorizing events
This guide includes a section on VISTA special features:
l Pre-event and Record-After-the-Fact® (RATF)
l Automatic sleep and power off to help you save battery
l Maximum recording length and periodic recording alerts to help you save storage space
l Covert Mode
This guide also includes a section on recording groups and how VISTA WiFi and the WiFi Base
work within a local recording group network.
Two appendices to the guide contain:
l Instructions for using the VISTA SmartConnect smartphone app with VISTA WiFi
l Instructions for setting up the VISTA Transfer Station
Note: This user guide covers the basic use of the VISTA Wearable Camera. It is
not a comprehensive manual for every possible action or situation you could
experience when using VISTA. If you have a question about VISTA that is not
covered in the user guide, contact your WatchGuard Video representative.
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Introduction
Related documents and information
For subjects related to the WatchGuard Video video evidence system that are not covered by
the VISTA HD Wearable Camera User Guide, see the following documents:
l VISTA HD Wearable Camera Quick Start Guide
l Evidence Library 4 Web User Guide
l Evidence Library Express User Guide
l 4RE In-Car Video User Guide
l 4RE Vehicle Installation Instructions
What's new for version 2
The following features are new for version 2 of the WatchGuard Video VISTA Wearable Camera:
l Optional Wi-Fi™ (page 44) and GPS (page 45) (VISTA WiFi only)
Version 2 gives you the option of adding 802.11n Wi-Fi and GPS date/time and location
information to the VISTA Wearable Camera. Wi-Fi allows the VISTA WiFi camera to participate
in group recordings and provide an access point (hotspot) for the VISTA SmartConnect
smartphone application. GPS date and time allows your Evidence Library software to
synchronize playback of recorded events.
l Support for recording groups/group recordings (Distributed Multi-Peer
Recording™) (VISTA WiFi only) (page 63)
o
Evidence Library software configuration items (page 20)
o
Pairing with VISTA WiFi Base (page 25)
Version 2, VISTA WiFi option, gives you the ability to associate your VISTA WiFi cameras with
local recording group networks to create group recordings.
l Support for the VISTA SmartConnect iPhone® application (VISTA WiFi only) (page
71)
Version 2 gives you the ability to set up VISTA WiFi to connect to and interact with the VISTA
SmartConnect iPhone application.
l Support for additional VISTAconfiguration options, including:
o
Muting recorded event audio (page 33)
o
Recorded event stop confirmation (page 32)
o
Wireless event upload to Evidence Library 4 Web (EL4 Web) through the VISTA
WiFi Base (page 21)
Version 2 gives you the ability to apply the additional VISTA configuration options and features
offered with Evidence Library Express, version 3.5 or Evidence Library 4 Web, version 4.1.
l Improved Sleep power state (page 60)
Version 2 allows VISTA to remain in its Sleep state longer and exit its Sleep state significantly
faster than previous versions.
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What's new for version 2
The following products are new in support of version 2 of the VISTA Wearable Camera:
l VISTA WiFi Base (page 52)
The VISTA WiFi Base functions as an 802.11n Wi-Fi access point (hotspot) for VISTA WiFi. The
WiFi Base pairs with VISTA WiFi, allowing the camera to associate with the local recording group
network.
l Smart Power Switch (page 66)
The Smart Power Switch functions as the central connection point for the local recording group
network that includes VISTA WiFi.
l VISTA SmartConnect iPhone application (page 71)
The VISTA SmartConnect app, when connected to VISTA WiFi, makes additional VISTA WiFi
functionality available on your iPhone.
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Using VISTA
In this section...
l Basic VISTA workflow (page 14)
l Docking VISTA (page 15)
o
In the USB base (page 15)
o
In the VISTA Transfer Station (page 17)
o
In the VISTA WiFi Base (page 18)
o
Provisioning the camera (page 20)
o
Uploading recorded events from camera storage (page 21)
o
Updating the camera's firmware (page 23)
o
Charging the camera's battery (page 24)
o
VISTA WiFi: Associating with a recording group (page 25)
Using VISTA
l Wearing VISTA (page 26)
l Powering VISTA on and off (page 30)
l Recording evidence (page 31)
l Categorizing a recorded event (page 34)
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Using VISTA
Overview
You use the VISTA Wearable Camera as a DVR (digital video recorder) to capture, process, and
store video and audio evidence. You connect VISTA with your Evidence Library software to
provision it as well as to upload its video for evidence management.
If your agency is using VISTA WiFi, you can pair VISTA WiFi with a WiFi Base that is associated
with a 4RE DVR. The devices together form a recording group.
Note: Not all VISTA Wearable Cameras or VISTA bases have the Wi-Fi® feature.
If you are not sure whether your equipment has the Wi-Fi feature, contact your
WatchGuard Video representative.
Basic VISTA workflow
The following steps make up a basic workflow for using VISTA during your shift:
1. Provision VISTA and then check it out using your Evidence Library software. (page 20)
2. Undock VISTA.
3. (VISTA WiFi only) Dock VISTA WiFi in the VISTA WiFi Base (WiFi Base). (page 25)
This action pairs the camera with the base and associates VISTA WiFi with the local recording
group.
4. (VISTA WiFi only) Undock VISTA WiFi after it has paired with the VISTA WiFi Base.
5. Attach VISTA securely to your clothing. (page 26)
6. Start and stop recorded events. (page 31)
7. Categorize recorded events. (page 34)
8. Power VISTA off or on, as needed. (page 30)
9. Dock VISTA to upload recorded events (page 21) and charge its battery (page 24).
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Docking VISTA
Docking VISTA
Docking the VISTA Wearable Camera allows you to perform a number of tasks with the camera.
WatchGuard Video offers three different bases where you can dock your VISTA camera:
l USB Base (below)
l VISTA Transfer Station (page 17)
l VISTA WiFi Base (page 18)
You can dock VISTA in any of the three available bases, but each base functions a little
differently from the others.
Docking VISTA in a USB Base
Docking the VISTA Wearable Camera in a USB Base allows you to perform the following tasks:
l Provision the camera (page 20)
l Upload recorded events from camera storage
(page 21)
l Update the camera's firmware (page 23)
l Charge the camera's battery (page 24)
l Define a Record-After-the-Fact
event (page 22)
l Request a state capture for troubleshooting
®
(RATF)
VISTA needs to interact with Evidence Library
software to be customized for your agency. For that
interaction to take place, VISTA must be docked in a
VISTA USB Base (or Transfer Station) connected to
your Evidence Library software.
Caution: Some computers can be damaged when the USB Base is plugged into
an electrical outlet for power then directly into the computer using the USB cable.
To prevent this from happening, connect the USB Base to the computer through
the approved USB hub (Sabrent 7-Port USB 2.0 Hub, WatchGuard Video part
number WGP02364).
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Using VISTA
When you dock VISTA in a USB Base connected to Evidence Library software:
l VISTA's battery begins to charge, if needed
l VISTA's time and date synchronize with the Evidence Library system, if needed (VISTA without
Wi-Fi® and GPS only)
Important! VISTA cameras without Wi-Fi and GPS set their internal
date and time from the date and time on your Evidence Library software's
computer. If the computer's date and time is set incorrectly, VISTA's date
and time will be set incorrectly, and your video evidence will be marked
with the incorrect date and time.
VISTA WiFi (VISTA with Wi-Fi and GPS) sets its own date and time.
l VISTA's firmware updates, if a firmware update has been staged on the camera
l VISTA communicates to the Evidence Library software that it has recorded events to upload, if
applicable
l Recorded events are uploaded to the Evidence Library software
l Evidence Library software sends commands and/or requests to VISTA:
o
Mark any imported recorded events as import confirmed
The events confirmed as imported are no longer protected once VISTA is undocked.
o
Update the configuration, if applicable
The configuration is updated after VISTA is undocked.
o
Stage a firmware update, if applicable
The firmware update is staged on VISTA immediately, and then updated the next time
VISTA is docked.
o
Generate an RATF event, if applicable
The RATF event is generated after VISTA is undocked.
o
Generate a state capture, if applicable
The state capture is generated after VISTA is undocked.
When you undock VISTA from the USB Base, it processes any Evidence Library software
commands and requests before it is ready for normal operation.
Undocking VISTA from the USB Base
When VISTA is docked in the USB Base, Evidence Library software commands and requests are
not applied until VISTA is undocked. When you undock VISTA, it processes the Evidence Library
software's commands and requests in the following order, as applicable:
1. Performs a state capture.
The LCD Display reads STATE CAPTURE.
2. Updates the configuration.
The LCD Display reads CONFIG. The configuration update alert sounds when the update is
finished.
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Docking VISTA in a VISTA Transfer Station
3. Generates an RATF event.
The LCD Display reads CREATING RATF.
Note: After the RATF event has been generated, VISTA starts the event
categorization sequence for the RATF event if it is configured to require
event categorization. For instructions how to categorize an event on
VISTA, see Categorizing a Recorded Event on page 34.
4. Unprotects the recorded events confirmed as imported. This makes the storage space available
to be reused as needed.
5. Stages the firmware update to perform the next time it is docked.
Once all the commands and/or requests are processed, VISTA is ready for normal operation.
Docking VISTA in a VISTA Transfer Station
Note: The VISTA Transfer Station must be set up and configured to be used with
your Evidence Library software. For instructions how to set up the Transfer
Station, see Appendix B: VISTA Transfer Station Setup on page 85.
Docking the VISTA Wearable Camera in a VISTA Transfer Station allows you to perform the
following tasks:
l Provision the camera (page 20)
l Upload recorded events from camera
storage (page 21)
l Update the camera's firmware (page 23)
l Charge the camera's battery (page 24)
VISTA needs to interact with Evidence Library
software to be customized for your agency. For
that interaction to take place, VISTA must be
docked in a VISTA Transfer Station (or USB Base)
connected to your Evidence Library software.
When you dock VISTA in a Transfer Station
connected to Evidence Library software:
l VISTA's battery begins to charge, if needed
l VISTA's time and date synchronize with the Evidence Library system, if needed (VISTA without
Wi-Fi® and GPS only)
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Using VISTA
Important! VISTA cameras without Wi-Fi and GPS set their internal
date and time from the date and time on your Evidence Library software's
computer. If the computer's date and time is set incorrectly, VISTA's date
and time will be set incorrectly, and your video evidence will be marked
with the incorrect date and time.
VISTA WiFi (VISTA with Wi-Fi and GPS) sets its own date and time.
l VISTA's firmware updates, if a firmware update has been staged on the camera
l VISTA communicates to the Evidence Library software that it has recorded events to upload, if
applicable
l Recorded events are uploaded to the Evidence Library software
l Evidence Library software sends commands and/or requests to VISTA:
o
Mark any imported recorded events as import confirmed
The events confirmed as imported are immediately unprotected. This makes the storage
space available to be reused as needed.
o
Update the configuration, if applicable
If the configuration is manually pushed to VISTA (through the Evidence Library
checkout process), the configuration is updated immediately.
If the configuration is automatically pushed to VISTA, the configuration is updated
after VISTA is undocked.
o
Stage a firmware update, if applicable
The firmware update is staged on VISTA immediately, and then is updated the next time
VISTA is docked.
When you undock VISTA from the Transfer Station, it is ready for normal operation.
VISTA WiFi: Docking VISTA WiFi in a VISTA WiFi Base
Note: Not all VISTA Wearable Cameras or VISTA bases have the Wi-Fi® feature.
For more information, contact your WatchGuard Video representative.
Docking VISTA WiFi in a VISTA WiFi Base allows you to perform
the following tasks:
l Associate with a recording group that can include a 4RE
DVR and other VISTA cameras (page 25)
l Update the camera's firmware (page 23)
l Upload recorded events from the camera's storage
(page 21)
l Charge the camera's battery (page 24)
You should only use the WiFi Base for incidental charging
during your shift. Charging in a vehicle base can impact
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VISTA WiFi: Docking VISTA WiFi in a VISTA WiFi Base
the vehicle battery and can slow down significantly in warmer temperatures.
Tip: Use the USB Base or the Transfer Station inside your agency when fully
charging the VISTA battery.
Important! VISTA WiFi needs to interact with Evidence Library software to be
customized for your agency. For that interaction to take place, VISTA WiFi must
initially be docked in a VISTA USB Base or Transfer Station connected to your
Evidence Library software.
When you dock VISTA WiFi in a WiFi Base:
l VISTA WiFi's battery begins to charge, if needed
l VISTA WiFi's firmware updates, if a firmware update has been staged on the camera
l VISTA WiFi pairs with the WiFi Base; when it does, it becomes associated with the local
recording group
When VISTA WiFi becomes associated with the local recording group, it is disassociated from
any other recording group.
When you dock VISTA WiFi in a WiFi Base that is connected (wired or wirelessly) to an Evidence
Library 4 Web upload server:
Note: WatchGuard Video recommends that you use version 4.1 (or higher) of
EL4 Web for the best experience.
l VISTA WiFi communicates to EL4 Web that it has recorded events to upload, if applicable
VISTA WiFi must be configured to upload events directly to EL4 Web from the WiFi Base.
l Recorded events are uploaded to EL4 Web, if applicable
l EL4 Web sends commands and/or requests to VISTA WiFi:
o
Mark any imported recorded events as import confirmed
The events confirmed as imported are immediately unprotected. This makes the storage
space available to be reused as needed.
o
Stage a firmware update, if applicable
The firmware update is staged on VISTA WiFi immediately. The firmware is updated the
next time VISTA WiFi is docked.
When you undock VISTA WiFi from the WiFi Base, it is ready for normal operation.
For more information about...
The VISTA WiFi Base, see VISTA WiFi: About the VISTA WiFi Base on page 52.
Recording groups, see VISTA WiFi: Using VISTAWiFi with a Recording Group on page 63.
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Using VISTA
Provisioning
Tip: Before using VISTA for the first time, fully charge and provision it.
You provision your VISTA Wearable Camera while it is docked in a USB Base or VISTA Transfer
Station. When you provision VISTA, you use your WatchGuard Video Evidence Library software
to assign a configuration and an officer name.
Depending on how your agency assigns its VISTA cameras, you may need to provision and
check out VISTA each time you use it (for example, from a pool of VISTA cameras) or only rarely
as its configuration needs to be updated (for example, if a VISTA camera has been assigned to
you long-term).
To provision VISTA:
1. Dock VISTA in the USB Base or Transfer Station connected to your Evidence Library software.
2. Using Evidence Library software, create and/or assign a configuration and an officer to the
docked VISTA.
For instructions how to assign a configuration and officer to VISTA, see your Evidence Library
software documentation.
During the provisioning process, VISTA must remain docked.
VISTA configuration
You can only create a VISTA configuration in your Evidence Library software.
Note: For specific instructions how to create and set up a configuration for
VISTA, see your Evidence Library software documentation.
Some of the configuration properties you can set up for VISTA in your Evidence Library software
include:
l Agency or department name
l Time zone where the agency or department is located
l Officer name and badge ID
l VISTA device ID
l Event tags including a list of possible event categories (page 34)
l Officer preferences for indicators, including (page 42)
o
Alert preference (none, tone, vibration, or tone and vibration together)
o
LED brightness
o
Tone volume
l VISTA WiFi behaviors, including
o
Recording group interactions (page 63)
o
Allow connection to the VISTA SmartConnect smartphone app (page 71)
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l Network preferences, including
o
Allow VISTA to upload to Evidence Library 4 Web (EL4 Web) when docked in VISTA WiFi
Base (EL4 Web only)
o
Maximum wireless upload time (EL4 Web only)
l Recording preferences, including
o
Video quality and frame rate
o
Enable Record-After-the-Fact®(RATF) (page 58)
o
Force microphone on all the time (page 59)
o
Enable pre-event capture (page 57)
o
Enable split events
o
Allow audio muting (page 33)
o
Require confirmation of recorded event stop
l Power- and storage-saving preferences, including
o
Allow sleep (page 60)
o
Allow automatic power off (page 61)
o
Enable maximum recorded event time (page 61)
o
Enable recording reminder alerts (page 62)
Uploading
Uploading
You can upload recorded events from your VISTA Wearable Camera while it is docked in any of
the three bases:
l USB Base
You can upload recorded events automatically or manually from a VISTA in a USB Base,
depending on the settings in your Evidence Library software.
l VISTA Transfer Station
Events upload automatically from a VISTA in the VISTA Transfer Station.
l VISTA WiFi Base
Events upload from a VISTA (typically VISTA WiFi) in the WiFi Base, ONLYIF the WiFi Base is
connected (wired or wirelessly) to an Evidence Library 4 Web (EL4 Web) upload server. The
events upload automatically.
Note: VISTA must be configured to upload events to EL4 Web from the
WiFi Base.
You use your WatchGuard Video Evidence Library software to manage all aspects of the upload
and import.
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Using VISTA
To upload recorded events from VISTA:
1. Dock VISTA in a base or Transfer Station connected to your Evidence Library software.
The Evidence Library software automatically detects that VISTA is docked in a USB
Base or VISTA Transfer Station and that it has events to upload. The events begin to
upload automatically if applicable.
EL4 Web automatically detects that VISTA WiFi is docked in a WiFi Base and that it has
events to upload. The events begin to upload automatically if applicable.
2. Follow any prompts in the Evidence Library software to upload video from VISTA and import it
to evidence storage.
For instructions how to import video from VISTA to your evidence storage, see your Evidence
Library software documentation.
During the upload process, VISTA must remain docked in the base or Transfer Station.
Record-After-the-Fact®events
If VISTA is configured with Record-After-the-Fact (RATF) enabled and it is docked in a USB Base,
you can use the Evidence Library software to define and request an RATF event from VISTA.
(An RATF event usually consists of video that was not originally part of a recorded event.) VISTA
generates the RATF event after you undock it, then uploads the RATF event the next time you
dock for upload.
For more information about...
VISTA and RATF events, see Record-After-the-Fact® on page 58.
Recorded events, see Video, Audio, and Subtitle Evidence on page 36.
How to define and request an RATF event from VISTA, see your Evidence Library software
documentation.
Clearing video out of VISTA storage
Once VISTA has successfully uploaded its recorded events to evidence storage using Evidence
Library software, VISTA no longer protects that storage space. It can then be used for future
recorded events.
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Updating firmware
Updating firmware
While the VISTA Wearable Camera is docked, your Evidence Library software determines
whether the camera's firmware needs to be updated. If VISTA needs an update, the Evidence
Library software can push the new firmware to the camera.
You can push new firmware to your VISTA Wearable Camera while it is docked in any of the
three bases:
l USB Base
You can push a firmware update to VISTA automatically or manually when it is docked in a USB
Base, depending on the settings in your Evidence Library software.
l VISTA Transfer Station
You can push a firmware update to VISTA automatically when it is docked in a VISTA Transfer
Station.
l VISTA WiFi Base
You can push a firmware update to VISTA (typically VISTA WiFi) when it is docked in a VISTA
WiFi Base, ONLYIF the WiFi Base is connected (wired or wirelessly) to an Evidence Library 4
Web (EL4 Web) upload server. The firmware update is pushed automatically.
When new firmware is pushed to VISTA, the firmware is staged on the camera, then the next
time the camera is docked, the firmware is updated.
To update VISTA's firmware:
1. Dock VISTA in a base or Transfer Station connected to your Evidence Library software.
The Evidence Library software automatically detects that VISTA is docked and that its
firmware needs to be updated.
2. Using Evidence Library software, make sure the new firmware is pushed to VISTA.
Note: Evidence Library software can be set up to push firmware
manually or automatically to VISTA. For instructions how to push new
firmware manually and/or automatically to VISTA, see your Evidence
Library software documentation.
The new firmware is staged on the VISTA camera.
3. The next time you dock the camera, the firmware is updated.
The camera cannot perform any other function, including uploading video, while it is updating
its firmware. While the firmware is updating, UPDATING DO NOTINTERRUPT shows in the
LCD Display.
Warning! DONOT REMOVE VISTA from the dock while its firmware is
updating. Removing VISTA from the dock during the firmware update
can cause the camera to stop functioning.
When the firmware update has finished, VISTA sounds the camera ready alert (depending on
your alert notification selections).
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Using VISTA
Charging
Tip: Before using VISTA for the first time, fully charge and provision it.
The VISTA Wearable Camera charges any time it is docked, if it needs to charge. The VISTA
battery can fully charge in 3 to 5 hours.
Tip: WatchGuard Video recommends that you use the USB Base or the Transfer
Station inside your agency when fully charging the VISTA battery. Charging in a
vehicle base can impact the vehicle battery and can slow down significantly in
warmer temperatures.
To fully charge VISTA:
n Dock VISTA in either the USB Base or the Transfer Station inside your agency.
VISTA can charge in a USB Base connected to the USBport on a computer, depending on the
voltage provided by the USB port. The camera charges significantly faster when docked in a USB
Base that is plugged into an electrical outlet or in a VISTA Transfer Station.
Caution: Some computers can be damaged when the USB Base is plugged into
an electrical outlet for power then directly into the computer using the USB cable.
To prevent this from happening, connect the USB Base to the computer through
the approved USB hub (Sabrent 7-Port USB 2.0 Hub, WatchGuard Video part
number WGP02364).
While VISTAis charging, the Battery Charge icon on the display animates and the green LED
blinks. The LCD Display alternates between CHARGING and the VISTA Device ID.
When VISTA is fully charged, the green LED lights steadily and two tones sound. The
LCDDisplay scrolls CHARGE COMPLETE once, then continuously shows the VISTA Device
ID.
Note: VISTA may or may not sound tones, depending on your alert notification
selections.
For more information about the VISTA battery, see Battery on page 43.
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VISTA WiFi: Associating with a recording group
VISTA WiFi: Associating with a recording group
When you dock VISTA WiFi in a VISTA WiFi Base, the camera pairs with the WiFi Base. This
pairing allows the camera to associate with the local recording group that includes the WiFi
Base. The recording group can also include other VISTA WiFi cameras and the local 4RE DVR. A
recording group is typically linked to a vehicle.
Note: You can pair more than one VISTA WiFi camera with the same WiFi Base.
When VISTA WiFi is associated with a recording group, it can participate in group recordings. A
group recording is multiple devices collaborating to start and stop their recorded events
together. When a group recording is uploaded, each device's event is linked to the other group
members' events.
To associate VISTA WiFi with a recording group:
n Dock VISTA WiFi in a VISTA WiFi Base that is connected to a local recording group.
The VISTA WiFi green LED blinks three times when it has successfully paired with the WiFi
Base. The VISTA WiFi LCD Display shows signal bars when the camera is paired with and in
range of the WiFi Base.
Once the camera is paired with the base, it is also associated with the local recording group.
Note: When VISTA WiFi becomes associated with the local recording group, it is
disassociated from any other recording group.
For more information on recording groups, see VISTA WiFi: Using VISTAWiFi with a Recording
Group on page 63.
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Using VISTA
Wearing VISTA
The VISTA Wearable Camera has four main mounting options:
l Rotatable shirt clip (included with the standard battery version) (below)
l Duty belt clip (below)
l Locking chest mount (included with the extended battery version) (page 27)
Warning! The chest mount uses magnets to hold the VISTA camera in
place. Do not wear the chest mount near sensitive medical equipment or
implants such as pacemakers or other magnetically programmable
medical devices.
l MOLLE vest loop mount (page 28)
Wear VISTA on your clothing where it is most comfortable, convenient, and secure for you.
Make sure that the lens is not obstructed and that it is aimed at the horizon.
The quick mounting latch on VISTA attaches to any of the mounting options.
Using the rotatable shirt clip and duty belt clip
The rotatable clip mount uses a heavy-duty
alligator clip that rotates and slides to make it
more convenient for you to secure VISTA
where you want to wear it.
The belt clip mount uses an alligator clip with a hook at
the bottom to securely clip VISTA to your duty belt.
Both clips connect to VISTA the same way.
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To connect VISTA to either clip:
1. Match the anchor tab on the back of the clip with the
slot on the back of VISTA.
2. Match the mounting tab on the clip with the quick
mounting latch on VISTA, then slide the latch over
the tab.
3. Attach the clip to your clothing or your belt where
you want to wear VISTA.
Using the locking chest mount
Warning! The chest mount uses magnets to hold the VISTA camera in place.
Do not wear the chest mount near sensitive medical equipment or implants such
as pacemakers or other magnetically programmable medical devices.
Using the locking chest mount
The chest mount uses magnets and
locking pins to secure the mount to
your clothing. When you wear the
chest mount, one bracket goes under
your shirt, the other goes over your
shirt.
Important! Because of the strength of the magnets, separating the brackets
requires some effort. Realigning the brackets causes them to snap together
forcefully.
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Using VISTA
To use the chest mount:
1. Separate the under-shirt bracket from
the over-shirt bracket.
2. Match the anchor tab on the over-shirt
bracket with the slot on the back of
VISTA.
3. Match the mounting tab on the overshirt bracket with the quick mounting
latch on VISTA, then slide the latch over
the tab.
4. Place the under-shirt bracket under your
shirt where you want to wear VISTA.
5. Place the over-shirt bracket, with VISTA
attached, against the under-shirt
bracket, with your shirt between them.
The magnets on both brackets line up
automatically, securing the mount to
your shirt.
6. To lock the mount in place, slide both of the locking pins up into their safety housings.
Warning! The chest mount uses magnets to hold the VISTA camera in place.
Do not wear the chest mount near sensitive medical equipment or implants such
as pacemakers or other magnetically programmable medical devices.
Using the MOLLE vest loop mount
Note: Some of the earliest versions of the VISTA Wearable Camera do not
connect to the MOLLE vest mount. Please consult with your WatchGuard Video
representative for more information.
The MOLLE vest mount uses hooks to
anchor VISTA over two rows of loops
on the MOLLE vest.
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Tip: Install the mount on the MOLLE vest before you connect VISTA to the
mount.
To use the MOLLE vest mount with VISTA:
1. Determine which two rows of loops on the MOLLE vest
you want to use to mount the VISTA Wearable Camera.
2. On the lower of the two rows, slide the forked end down
over the sewn seam between two loops until the hook is
engaged below the seam.
You may need to slightly twist the mount to help the
hook slide over the seam.
3. Slightly fold the fabric between the two rows so that the
upper loop hooks engage two loops on the upper row of
loops.
4. Slide the upper loop hooks down over the two loops,
straightening the fabric between the rows, to fully seat
the mount.
Using the MOLLE vest loop mount
The forked end should be fully engaged with the seam on
the lower row of loops. The loop hooks should be fully
engaged with two loops on the upper row of loops.
5. Match the anchor tab on the bottom of the outward-facing plate of the MOLLE vest mount with
the bottom slot on the back of VISTA.
6. Match the mounting tab on the top of the mount with the quick mounting latch on VISTA,
then slide the latch over the tab.
Note: VISTA connects to the MOLLE vest mount in the same way it connects to
the shirt or belt clip. For more information, see Using the rotatable shirt clip and
duty belt clip on page 26.
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Using VISTA
Powering On and Off
You use the Power button to power VISTA on and off. The Power
button is on the bottom of the VISTA Wearable Camera.
Powering on
To power VISTA on:
n With the power off, press and release the Power button.
VISTA goes through its booting sequence. When it is ready to use, the
LCD Display reads READY and the green LED lights steadily. Three
ascending tones sound (depending on your alert notification selections).
Powering off
Note: VISTA can be configured to power off automatically if it is left idle (no
movement and/or button presses) for a period of time. For more information, see
Automatic Off on page 61.
To power VISTA off:
n With the power on, press and release the Power button two times within 5 seconds.
After you press and release the Power button the first time, the LCDDisplay reads OFF? 2X
asking for confirmation that you want to power VISTA off. Pressing the Power button the
second time confirms to VISTA that you want to power it off.
Important! If you do not press the Power button the second time within 5
seconds, the LCD Display clears, and you will need to start the power off
sequence again.
Once you press the Power button the second time, the LCD Display scrolls SHUTTING
DOWN and the green LED turns off. Three descending tones sound (depending on your alert
notification selections).
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