Watchguard V10, V100, V200, V60, V60L End User Manual

Troubleshooting Tips

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Copyright Notice

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WatchGuard, Firebox, Mobile User VPN, and MUVPN either trademarks or registered
trademark[s] of WatchGuard Technologies, Inc. and/or its subsidiaries in the United States and/or
other countries.
Microsoft®, Inter net Explorer®, Windows ® 95, Windows® 98, Windows NT ® and Windows®
2000 are either registered trademarks or trademarks of Microsoft Corporation in the Unit ed
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All other trademarks and tradenames are the property of their respective owners.
Printed in the United States of America.
Part No: 1200016

1

WatchGuard® Vclass
Mobile User VPN Client
End User Brochure—Windows XP

WatchGuard Vclass Mobile User VPN (MUVPN) client version 6.0
creates a secure tunnel between a remote computer and a company
network over the Internet. In other words, you can connect to the
Internet from home or on the road and then communicate safely and
security with your company network to read mail, browse Network
Neighborhood, or access shared files.

What do I need?

Every computer used as a MUVPN client remote computer must have
the following requirements.

System Requirements

• PC-compatible computer with minimum 233 MHz Pentium
processor or equivalent

• Minimum RAM for Microsoft Windows XP: 64 MB

• Minimum 1.5 GB hard disk space

• Native Microsoft TCP/IP communications protocol

• Ethernet for network connections

• Microsoft Internet Explorer 5.0 or later

• An Internet Service Provider account

• A Dial-Up or Broadband (DSL or Cable modem) Connection

Preparation

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Installation requirements

To install and run the Mobile User VPN, you must receive the
following from your network administrator:

MUVPN installation file

Either a

vmuvpn.exe or vmuvpnlite.exe file.

The MUVPN security policy file

This is the .spd file.

A personalized certificates file–if you are using certificates to
authenticate

You may also receive a password with the personalized
certificate file to be used when the file is imported into the
MUVPN client.

Username and Password

These are used when making a MUVPN connection.

Preparation

Network configurations must be prepared and set up to use the
remote WINS and DNS servers on the network behind the Firebox.

However, if you are using the MUVPN client virtual adapter, the
WINS and DNS settings are not configured on the client computers,
but rather on the FIrebox by your network administrator.

From the Windows desktop:

1 Select Start => Control Panel => Network Connections, then select

the connection you use to access the Internet.

The connection window appears.

2 Click the Properties button.
3 Select the Networking tab.
4 Verify that the following components are present and enabled:

- Internet Protocol (TCP/IP)

- File and Printer Sharing for Microsoft Networks

- Client for Microsoft Networks

If these components are not present, they will need to be installed.

WatchGuard® Vclass Mobile User VPN Client End User Brochure—Windows XP

Troubleshooting Tips

It takes a really long time to shut down the computer after using
Mobile User VPN...

If you open and browse a mapped network drive during a MUVPN
session, the Windows operating system waits for a signal from the
network before it times out and completes the shut down cycle.

I lost the connection to my ISP, and now I can’t use the company
network...

If you lose Internet connection long enough, MUVPN also loses the
secure tunnel. Follow the steps to close the tunnel. Then connect to the
Internet and restart the MUVPN client.

Troubleshooting Tips

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your computer uses the stored user name, password, and domain to
connect to the company network.

I am not prompted for my user name and password when I turn
my computer on...

This is most likely due to the ZoneAlarm personal firewall
application. This program is very good at what it does: keeping your
computer secure from unauthorized incoming or outgoing traffic.
Unfortunately, it may block your computer from broadcasting its
network information thereby preventing the machine from sending
the necessary login information. You should be certain to shut down
ZoneAlarm each time you disconnect the MUVPN connection.

Is the Mobile User VPN tunnel is working...

The Mobile User VPN client icon, which appears in the Windows
desktop system tray once it has been launched, will display a key
within the icon once the client has connected.

To test the connection, ping a computer on your company network.

• Select Start => Run. Type

ping and the IP address of a computer

on your company network.

My mapped drives have a red X through them...

The Windows operating system verifies and maps networks drives
automatically when the computer starts. Because there is no way for
you to establish a remote session with the company network before
the computer actually starts, drive mapping fails during the boot
process and a red X appears on the drive icon. Establish a MUVPN
tunnel and open the network drive. The red X should disappear.

I sometimes get prompted for a password when I am browsing
the company network...

Due to a Windows networking limitation, remote user virtual private
networking products only allow access to a single network domain. If
your company is large enough to require subnetting (multiple
networks connected together), you will only be able to browse your
own domain. Attempts to access other domains will result in a
password prompt. Unfortunately, even providing the correct
information will not open these additional networks.

WatchGuard® Vclass Mobile User VPN Client End User Brochure—Windows XP

Preparation

Installing the Internet Protocol (TCP/IP) Network
Component

From the Windows desktop:

1 Select Start => Control => Network Connections, then select the

connection you use to access the Internet.

The connection window appears.

2 Click the Properties button.
3 Select the Networking tab and then click the Install button.

The Select Network Component Type window appears.

4 Double click the Protocol network component.

The Select Network Protocol window appears.

5 Select the Internet Protocol (TCP/IP) Network Protocol and then

click the OK button.

Installing the File and Printer Sharing for Microsoft
Networks

From the Windows desktop:

1 Select Start => Control => Network Connections, then select the

connection you use to access the Internet.

The connection window appears.

2 Click the Properties button.
3 Select the Networking tab and then click the Install button.

The Select Network Component Type window appears.

4 Double click the Services network component.

The Select Network Service window appears.

5 Select the File and Printer Sharing for Microsoft Networks

Network Service and then click the OK button.

Installing the Client for Microsoft Networks

From the Windows desktop:

1 Select Start => Control => Network Connections, then select the

connection you use to access the Internet.

The connection window appears.

2 Click the Properties button.
3 Select the Networking tab and then click the Install button.

The Select Network Component Type window appears.

4 Double click the Client network component.

The Select Network Protocol window appears.