WANHAO Duplicator 10 Instruction Manual

INSTRUCTION MANUAL

DUPLICATOR

DESKTOP 3D PRINTER

10

REMOVE OBJECTS MORE EASILY

STABLE & EFFCIENT STRUCTURE

HONEYCOMB PRINT SURFACE

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Important

Getting the most out of your 3D Printer:

Read the manual carefully

It will help you get set up with ease

Visit www.wanhao3dprinter.com

We’ve got additional support videos and guides

Join Wanhao Technical Forum for online support

Google Forum

https://groups.google.com/forum/#!forum/wanhao-printer-3d

Email [e-mail]

We’re always happy to help

Warranty Note

If you experience any issues with this product, or it’s
performance is not what you had expected, please
contact us at WANHAO before returning the item
to the store.

It is likely that we can resolve any problems for you via
phone or email.

We can be reached through your local distributor or:

Phone: [phone](Mon-Sat; 8:30am-5:00pm)
Email: [e-mail]
Web: www.wanhao3dprinter.com

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3D Printer

Warranty Details

The product is guaranteed to be free from defects in workmanship and mother board for a period
of 12 months from the date of purchase. The extruder is guaranteed to be free of defects for 90
days. Printing with materials other than WANHAO FILAMENTS which require temperatures above
250 °C or which are different from those recommended on the website www.wanhao3dprinter.com,
will result in the immediate loss of the Warranty. Defects that occur within this warranty period, under

normal use and care, will be repaired, replaced or refunded at our discretion. The benets conferred

by this warranty are in addition to all rights and remedies in respect of the product that the consumer
has under the China laws. In case you purchase from WANHAO distributor, your warranty shall be
covered by distributor’s Warranty and honored by WANHAO distributor too.

Our goods come with guarantees that cannot be excluded under the Chinese Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.

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Safety Instructions

Before you get started, please read these important safety instructions.

CAUTION: This WANHAO 3D Printer generates high temperatures and includes moving parts
that can cause injury. Never reach inside of the WANHAO 3D Printer while it is in operation,
and allow time for the printer to cool down after operation.

HOT EXTRUDER

Vapours/fumes may be irritating at operating temperatures. Always use the WANHAO
3D Printer in an open, well ventilated area.

Do not leave the WANHAO 3D Printer unattended during operation.

Contact with extruded material may cause burns. Wait for printed objects and printer to
cool before removing them from the build platform.

• Please read and understand the contents of this user manual carefully. Failure to

read the manual fully and use the printer as directed may result in injury or damange.

• The WANHAO 3D Printer is not intended for use by children without supervision or instruction

concerning the use of the appliance by a person responsible for their safety.

• Children should be under constant supervision when using the printer.

• Before installation, you should make sure that the WANHAO 3D Printer is unplugged from the

power supply.

• Only place the printer on a stable at surface that can safely suppport the WANHAO 3D Printer.

• Ensure the mains socket / outlet is near the equipment and is easily accessible.

MOVING PARTS

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INTRODUCTION

1.1 What is 3D Printing?

3D Printing is a process where an object is created from a 3D computer designed file. Fused

Filament Fabrication (FFF) is the process you D10 Printer uses to achieve this. FFF is an additive

process where material is added in layers to create the object. Commonly, plastic materials such as

PLA or ABS lament are used to create a 3D object.

1.2 From 3D Design to Printed 3D Object

3D Design Slice to GCODE Setup WANHAO 3D Printer
3D Printing Process 3D Printed Object

3D Design

Having a 3D design is the rst step to creating a 3D Object.

There are a number of free 3D Designs that can be downloaded
and printed for personal use. Websits such as Thingiverse.com,
Pinshape.com and YouMagine.com are a good place to start,
but there are many more available!

Alternatively, you can create your own 3D Design using 3D Modelling Software. Programs such as
Sketchup or Blender allow this, however this can take some practice before successfully modelling

your 3D Design. After you've nished your 3D Design, you can export it as an STL le to be imported

into a 'Slicer' program such as Cura.

Slice to GCODE

A 'Slice' converts a 3D Design (usually an .STL or .AMF format) into
individual layers. It then generates the machine code (such as GCODE)
that the 3D Printer will use for printing.

The D10 printer uses Cura to convert and prepare les for printing.

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INTRODUCTION

Load your Object

After slicing and preparing your file, load it onto the included
Memory Card and insert into the D10 printer.

3D Printing Process

After loading your file and pressing print, the D10 printer will
heat up the extruder and start your print. This can take some time
depending on the size of the 3D model, print speed and resolution
of each layer.

Here is an example of how size, inll, and resolution can affect printing time:

Dimensions:

Inll:

Resolution:
Print Time:

Filament Used:

62.5 x 25.75 x 67.75mm 70 x 70 x 140mm

20%

2mm

53min

4m

0%

2mm

39min

2.54m

20%

2mm

6hr 40min

45m

13hr 12min

3D Printed Object

Once the printer has completed all of the layers, you will have a 3D Printed Object. The
results are certainly worth it, with 3D models ranging from simple to complex.

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20%

1mm

45.67m

6

PARTS LIST

2x Hex Wrench
1x USB Cable
1x Power Supply Adaptor
1x 250g PLA Filament
1x PTFE Flament Tube

1x Full Set WANHAO D10
1x Power Cable
1x 8GB Memory Card
1x Extruder Cleaner

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Technical Specications

Technical Specications

Nozzle Diameter: 0.4mm

Extruder Quantity

Filament diameter/light
Max. Printing Speed:
Max. Travel Speed:

Filament Diameter 1.75mm

Compatible Filaments:
Extruder system
Leveling
Case Material

Accuracy: X 0.012mm

Net Weight (kg) 6kg
Gross Weight (kg) 8kg

LCD display: English
Software
Data Transfer: SD card / USB cable link printing
Layer Height:

Layer Thickness: 100-400 micron

Max Printing Space: 116 x 116 x 126mm
Platform: Plastic build plate W/O heating

Power Supply Unit AC adapter 110V~250V (Auto

:

：

：

：

:

：

1

1.75mm
80mm/s
200mm/s

WANHAO PLA

MK12 extruder
Pre-leveled
Plastic Case

Y 0.012mm
Z 0.0025mm

CURA and Repetiter host

0.05-0.3mm(for 0.4mm Nozzle)

switch), 50/60Hz, 1.7A (input), +12V

5.42A 65W (output)

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PRODUCT OVERVIEW

Printer Front View

1

2

3

4

5

1. PTFE Filament tube

2. Hot End

3. Print Surface

4. Touch Screen

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5. Pre-leveled bed

6. Memory Card Slot

7. Anti-slip feet

6

7

PRODUCT OVERVIEW

Printer Rear View

8

9

10

11

8. Filament Feeder

9. Filament cooling fan

10. Power Switch

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11. Power Socket

12. USB Interface

12

10

PRODUCT ASSEMBLY & INITIAL SETUP

Unboxing and Assembly

Your WANHAO D10 3D Printer is carefully packed to avoid damage in transit. Take your time
unpacking it. The printer is preassembled and requires minimal set up before powering on.

D10 quick started guide and rst printing:

https://www.youtube.com/watch?v=HK2KlqBjC-s&t=27s

Carefully remove the 3D printer from the box and

1.

place on a clean, level work space.

Cut the Cable ties holding the box to the Frame.

2.

Plug in the PSU at the back and connect it to a

3.

power source. Switch on the printer.

Press the extruder lever and insert the included

4.

filament from the bottom and feed through the PTFE
tube until you feel resistance. Next navigate to Load
Filament and wait for the nozzle to preheat. Then click

Load and wait until you see the lament extruded from

nozzle.

Insert your Memory Card loaded with 3D les, tap SD

5.

Card and select your print to start printing.

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Basic Interface Display

2

Utility

1

Menu

Current / Target extruder
temperatures

Preheats the extruder for
PLA and ABS material

Cools the extruder

Returns the extruder to
Home position

Previous menu

Cools down the extruder
to allow for replacement

Levels the bed

Choose language. Select
from Enlish and French

Calibrate the screen

Filament Change

3

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Heats the extruder to
target temperature

Once preheated, tap to

Load lament by 10mm

increments

Once preheated, tap to

Unload lament by 10mm

increments

12

INTERFACE INTRODUCTION

Moving X, Y, Z

4

SD card printing

5

Monkey

Deer

Orange

Toy

Banner

Apple

Select the X, Y or Z Axis

Tap in decrease or increase
Axis coordinates

Disable the motor to freely
move by hand

Unit setting

Home Axis

Tap to select le to print

Select the le to print

6

Monkey

Deer

Orange

Toy

Banner

Apple

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Progress indicator

Change settings on the y

Adjust / change lament on
the y

Pause or Continue printing

Stop the print

QUICK START GUIDE

：

1

Unpack your WANHAO D10 and
its accessories.

3

PTEE Tube PTEE Tube

Insert

Insert

2

supporting foam

Set up your WANHAO D10 as
demonstrated in the photo and remove
the supporting foam from beneath the
printing platform.

4

Switch on

Insert one end of the PTFE Filament
tube into the printer head and the
other end into the extruder.

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Plug in the PSU at the back and
connect it to a power source before
you switch on the printer.

Plug in

14

QUICK START GUIDE

：

5

Trim the tip of the lament at an angle

and keep it as straight as possible

when loading the lament.

7

PTFE Tube

Squeeze

Filament

6

Slide the lament out of box and insert

the filament into the bottom extruder
hole.

8

ship.gcode

Load

Insert

Slightly squeeze the extruder and feed

the lament through the PTFE tube until

you feel resistance. Press “Filament”
“Load” on the touchscreen. After
preheating a few minutes Filament will
begin extruding from the nozzle.

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On your computer, slice your 3D file
in CURA and save the GCODE to your
memory card. Insert the Memory Card
into the printer and select your Print.

HOW TO PRINT FROM SD CARD

1

3

Insert the SD Card
per the Picture.
The contacts point
upwards.

Click the le to print.

2

4

Click SD card.

Click OK to print.

5

Congratulations, you have started your rst print!

Important: We highly recommend adding a RAFT

support to all of your 3D les to increase the print

success rate. CURA has built in functionality to
automatically generate a raft for you.

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DOWNLOADING
AND INSTALLING CURA

The preferred software for your printer is Cura.
This software package prepares your 3D model into instructions that
your printer uses to produce an object.

1. The Cura software package can be downloaded
from the “Down Load Software” section on our website:

http://www.wanhao3dprinter.com/Down/ShowArticle.
asp?ArticleID=56

2. Download the latest version of Cura for your operating system. Our software is
available for, WindowsXP or newer, MacOS 10.6 or newer and Ubuntu Linux 12.10
or newer.

3. Open the installer and follow the directions to install the software.

4. After installing Cura, Cura will ask
what kind of 3D printer you have.
Select the D10. No other

conguration will be required, and

Cura will be ready to use.

5. After the installation you will see the
D10-robot positioned in the Cura interface.
In case you did not select the machine
type. Please go to Machine—Wanhao-D10
to select the correct machine.

NOTE: We keep on updating our software, so the
latest version that you have downloaded might be a
newer version than the one in this manual.

6. If you already have this software, then you just need to add the D10 into the setting, Detailed
tutorial is on page 25.

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Cura Software Interface

This is the main screen of Cura. Here you can choose which object or objects to
print. And how you want them to be printed.

1. Load le

Click this button to load an
object to your print area. You
can add as many objects as

you can t on the plate.

2. Save toolpath (SD)

When you press this button
the prepared toolpath will be
saved on the SD card.

3. Share on

YouMagine.com
Through this button you can

share your 3D les on

YouMagine.

4. Menu bar

In this bar you can change to
Full settings, preferences and
more expert settings

5. Print type proles

3 options to choose a print

prole.

6. Print with support
structure

The option to give your model
some support material to
make the print more
successfull.

7. View modes

After your model has been
prepared for printing, you can
use different view modes to
analyse your design.

8. Rotate model
options

Option to change the rotation
of the object you like to print

9. Scale model options

Option to change the scale of
the object you like to print.

10. Mirror model
options

Options to mirror the object
you’d like to print.

11. Loaded 3D model

This is the object you have

loaded through the load le

button.

12. 3D Print Area

This a visualization of the
printable 3D space of the D10
Printer

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MYMINIFACTORY.COM
FIND NEW 3D FILES

Myminifactory.com is an online community for 3D printing with thousands of les
available for download.

1. Open your web browser and go to
www.myminifactory.com

2. Use Browse or search for a model of interest.

3. Choose a design you like.

4. Once you've chosen a model, click download

and save the .STL le to your computer

5. Load the .STL le into Cura and prepare it

for print on your D10 3D Printer.

Tip: If you’ve made a 3D design yourself, you
can contribute back to the YouMagine
community!

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PREPARING A 3D MODEL

1. Open Cura and check you are in Expert
Mode to access all features. Click Expert >

Switch to Full Settings.

2. In the Basic tab, ensure Platform

Adhesion Type is set to Raft.

3. From the File menu select Load File and choose

your 3D le. Cura will automatically prepare the
le for you.

4. Once the 3D model has finished processing,
click the Save toolpath button (disk) to save to
Memory Card (memory card must be inserted
into reader / computer).

Tip: Just below the load / save icons Cura
provides the estimated print time and

lament used and weight for each print

6. Wait for the file to save to the Memory Card.

Once completed a save notication will appear.

8. Before removing the Memory Card / USB
Reader always select eject button in Cura.

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PRINTING AND REMOVING MODELS

Printing a File

The D10 only accepts and prints GCODE files. The included Memory Card has sample model

GCODE available to get you started. Follow these steps to print your rst model.

1. Turn on the D10 and ensure lament is loaded per steps on page 11

2. Insert the included Memory Card into the memory card slot with contacts facing up

3. Enter the main menu and select print le

4. Select the le you would like to print

5. The printer will show the status screen with the current / target temperature

6. Once the nozzle reaches the target temperature the printer will automatically begin printing

NOTE:

* SD memory cards (up to 32GB) should be formatted to FAT32. If there is no

SD card inserted, no les will be available to print
* If your le is not printing correctly, press the main dial button and select 'Stop print' from the

menu. Ensure the extruder is raised prior to removing the print off the print bed
* Immediately turn off the machine if any of the motors are jamming of forcing against
the chassis
* If you cannot access the print menu, it is likely the Memory Card is not mounted properly. Try
removing and reinserting the Memory Card

During Print Settings

While printing, some settings can be modied. Push Settings to access advanced settings

1. Print Speed: Adjust the print speed %. Note the original print speed is determined

by GCODE le generated, not the printer

2. Extruder Temperature: Modify the temperature of the Nozzle

3. Pause print: Pauses the print once the current GCODE instruction has completed (be

patient as the full layer may require printing per GCODE le). Tap Resume to keep printing

4. Stop print: Stops the current print

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PRINTING AND REMOVING MODELS

Good 3D Printing Practices

Please refer to these steps during every print to ensure the best quality.

Before Printing

1. Ensure your GCODE le is correctly setup, lament diameter is set to to 1.75mm and correct

temperature settings for the material you are using. The D10 prints PLA lament.
Depending on the type of PLA lament ,temperatures can range from 180 to 210

are unsure, start with 190

°C

2. Check all cables and connerctors are connected and the printer is on a stable surface

3. Check the Print Bed is level and approximately 0.1mm from the nozzle

4. Check the Print Bed is clean and dust free and nozzle does not have excess material

stuck to it

. If you

°C

Always check Gcode

le settings match

lament and printer

Always check

Print Mat is clean

and there is no

residual plastic

Always check Extruder

Temperatures are set

for correct lament type

Always check all

cords are

connected

Always check

Extruder distance is

0.1mm from Print Mat

Always check

Print Bed is level

During Printing

1. Closely monitor the rst layer being printed – Most problems, like poor adhesion and

warping, will occur in the rst layer. If problems occur, stop the 3D Printer in the menu or

power off the printer

2. Do not leave the 3D Printer unattended while in operation

3. Keep hands clear while machine is operating

After Printing

1. Wait for the Extruder to cool down

2. Carefully remove 3D Object. Never use Scraper towards your body. Keep Scraper evenly at

when scraping to avoid damage to the Heated Print Bed. Damaged Heated Print Beds/ mats
may affect adhesion for future prints

3. Store 3D printer in a clean, dry environment

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FILAMENT

Filament

The WANHAO Duplicator 10 is designed to be only used with PLA (Polylactic Acid BioPlastic)

alment. Only use genuine WANHAO laments as using generic laments may damage your 3D
printer and may void your warranty. Extra lament including multiple colours and PLA types are

availabe from the online store at

PLA lament

https://www.aliexpress.com/store/120824

Extruder Temp: 180~210
Ofcial Name: Polyactic Acid

Printing Level: Basic

Advantages: * Bioplastic

* Non-Toxic
* Less warping issues

* Hard or soft/exible variants

* High print speed

Disadvantages: * Low heat resistance

* Easier break than ABS
* Requires thicker walls than ABS

Finishing: * Sanding possible

* Limited gluing

°C

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MAINTENANCE & SETUP TIPS

Storage

PLA laments are sensitive to moisture. If stored in a humid environment the quality of the
lament can deteriorate with a tendency to bubble and spurt from the nozzle tip. This will

affect print quality. Always store PLA that will not be used for an extended period of time.
* Store in a sealed, air tight bag/container. We recommend a vacuum seal bag

* Store with a silica gel (moisture absorber) pack. One is included with each lament spool

Saving les to SD Card

* Format new MicroSD Cards up to 32GB to FAT32

* Save les only in the root directory on the SD Card. The D10 will not read les in folders.
* Ensure your models are saved as GCODE les. STL and other 3D le formats should be

converted or 'sliced' into GCODE before loading them onto the SD Card. See the section

Creating a GCODE le using Cura for information on creating GCODE les

Creating a GCODE le using Cura

A GCODE le provides the essential temperature settings and movement information for your
WANHAO D10. A number of 'Slicer' software programs exist which convert a 3D model le

into a series of 3D printable layers. Cura is free open source slicer software released on the
AGPLv3 license. It is available on MacOS X and windows.

Installing Cura

1. Install the le located on your included SD Card or download Cura from

www.wanhao3dprinter.com

2. Select a destination folder for the install, then press'Next'

3. Select the components to install, then press 'Install'

4. Once complete, press 'Finish'

5. Refer to your computer manual of further instructions on the above steps if required

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SETUP

Adding the Duplicator 10 to Cura

On rst launch Cura will ask you to add a 3D printer from the list provided. Select the Wanhao
D10 to automatically add the D10 prole. Alternatively, you can add a 3D printer by selecting

Machine Machine settings Add new Machine

1. Select Other

2. Select Custom...

3. Enter Machine name as 'Duplicator 10', or your desired name

4. Input Machine width as 116mm

5. Input Machine depth as 116mm

6. Input Machine height as 126mm

7. Change Nozzle size to 0.4mm

8. Ensure heated print bed is Not ticked

9. Select'Finish'

For the latest optimized / recommended Cura settings for your Duplicator 10, visit

www.wanhao3dprinter.con

Loading a 3D design into Cura

1. Clear the platform using File clear platform...

2. Then, load your 3D design le onto the platform using File Load model le...

3. Load any le with the following extensions: .STL, .OBJ, .DAE, .AMF
TIP : You can load more than one le onto the platform. Cura will automatically move the

additional les to t

NOTE: Files in grey are outside of the print area and need to be moved or scaled to t.

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SERVICING

Servicing your Duplicator 10
Replacing the print mat

The Duplicator 10 print surface is durable and easy to clean. Should you require a replacement,
additional print surfaces are available for purchase from www.wanhao.store

1. Lift the old print mat from the print bed

2. Replace with the new print mat

Nozzle cleaning

If your Extruder nozzle becomes blocked,follow these steps to clean the nozzle.

1. Remove the existing lament using the steps in Filament > Remove lament

2. Remove the PTFE tube from the extruder

3. Using the included wire, insert and remove the wire to clear the blockage. Repeat until the

blockage is cleared

For additional tips and videos, visit wanhao3dprinter.com for support

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SERVICING

Routine Component Check

Motor Connectors

Loose motor connections could cause a 3D print to fail. It's a good habit to routinely check for
any damage to connectors or cables.

Axis Lubrication

Regular lubrication of the X and Y Axis rods is important for the longevity and smooth running of
your printer. The rods can be lubricated with machine oil or synthetic grease. We recommend
using bearing grease and to apply liberally to both the X Axis and Y Axis rods.

Nuts and Bolts

Loose nuts and bolts could affert the geometry of the Duplicator 10. Check that all nuts

and bolts remain rmly tightened. If required, retighten using the hex wrench.

Storing

Always store your Duplicator V10 in a cool, dry location that is free from dust.

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FINISHING

Finishing Techniques
Useful Tools / Equipment

• Safety Goggles

• Mask

• Long nose Pliers

• Wire Cutters

• Sandpaper (100, 200, 300, 400, 500, 600 Grit)

• Medium, ne and extra ne sanding sponges

• Acrylic based primer spray paint

• Acrylic based spray paint (color of your choice)

• Acrylic based varnish spray paint

NOTE: Different paint types are also compatible with PLA. Consult your local paint supplier
for the best compatibility for your intended purpose.

Removing support Material

Even after support material is removed by hand, residual material will remain.

1. Ensure that safety goggles and a mask are worn for protection

2. Remove most of the support material by hand, taking care not to

damage the 3D object

3. Using the long-nose pliers, carefully grasp some of the remaining
material, then twist to remove. Repeat until no more material can be
removed

4. Using the wire cutters, cut away any excess lament

Sanding

Though fused lament fabrication (FFF) is capable of producing high quality objects straight out

of the machine, the layer lines will be visible. Sanding will reduce these 'step' marks in the model.

1. Ensure that safety goggles and a mask are worn of protection

2. Starting with 100 grit sand paper, carefully sand your 3D object using small, circular motions
NOTE: PLA is less resistant to high temperatures caused by sanding. Take your time sanding
your 3D object to avoid damage.

3. Using the medium sanding sponge, sand difcult to reach areas of your 3D object

4. Gradually increase the sandpaper grit until the 3D print is smooth

TIP: Spraying a primer ller also help to reduce the layer lines on the 3D object. This can then be

sanded away and repeated, until the desired smoothness is achieved

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FINISHING

Surface Coating

1. Ensure that safety goggles and a mask are worn for protection

2. Ensure that your 3D object is clean and free from dust

3. Spray your model using an acrylic based primer, following the directions of your primer

4. Allow appropriate time to dry before applying additional coats

5. Spray your model using an acrylic based paint of your colour. Allow appropriate time to dry

6. Spray your model using an acrylic based varnish, following the directions of your varnish.

Allow appropriate time to dry before applying additional coats.

NOTE:

the best compatibility for your intended purpose.

Congratulations! Your 3D object looks great!

Different paint types are also compatible with PLA. Consult your local paint supplier for

MAINTENANCE

The maintenance of Duplicator 10 should be conducted by skilled person only. Always

unplug the printer before doing maintenance or modications. In order to have a smoothly

working Duplicator 10 it is important to maintain it correctly. Please follow the safety /

deterioration checks during maintenance:

* Check condition of all rubber belts

* Oil the lead screens with light machine oil (sewing machine oil)

* Check the condition of the power cable. Make sure there are no cracks in the sheath

* Check the condition of the wiring on the printer to ensure nothing is pinched of damaged

* Check the fans are operational during print

* Check the chassis is secure. Tighten any screws if there is ex in the frame

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DISPOSAL OF PACKAGING

This product has been packaged to protect it against transportation damage. Unpack the

appliance and keep the original packaging carton and materials in a safe place. It will help

prevent any damage if the product needs to be transported in the future and you can use

it to store the appliance when it is not in use.

In the event it is to be disposed of, please recycle all packaging material where possible.

Wrapping can be a suffocation hazard for babies and young children, so ensure all packaging

materials are out of their reach and disposed of safely. Observe any local regulations regarding

the disposal of packaging and dispose of it appropriately for recycling. Contact your local

authorities for advice on recycling facilities in your area.

DISPOSAL OF PRODUCT

Observe any local regulations regarding the disposal of waste products. Contact your local

authorities for advice on recycling facilities in your area.

At the end of its working life, do not throw this product out with your household rubbish.

Electrical and electronic products contain substances that can have a detrimental effect on

the environment and human health if disposed of inappropriately. Observe any local regulations

regarding the disposal of electrical consumer goods and dispose of it appropriately for

recycling. Contact your local authorities for advice on recycling facilities in your area.

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TROUBLESHOOTING

Problems

Filament stuck when removing

Please visit www.wanhao3dprinter.com/video for a video on how to clear the nozzle with stuck

lament.

Where can I buy more lament?

If you require more lament, visit our online store, https://www.aliexpress.com/store/120824
to purchase various colors and types.

What brand of lament should I buy?

We recommend using only WANHAO branded lament. Lower quality generic laments can

damage your 3D Printer and potentially void your warranty.

What types of lament can my 3D Printer Print?

The WANHAO D10 3D Printer accepts PLA and PLA specialty filaments such as wood, flexible,

luminous and conductive. For our full range of laments visit

https://www.aliexpress.com/store/120824

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TROUBLESHOOTING

Useful Terms

Display

LCD interface for operating the 3D Printer

Firmware

Software that is programmed into the electronic board

GCODE

Code that is produced using the slicing process. Describes the movements and temperature
settings of your 3D printer. Layer by layer instructions for your print.

Nozzle

Opening at the bottom of the print head where lament is pushed through

Extruder Assembly

The section lament is pushed through encompassing the hot end and nozzle

SD Card

Secure Digital memory card. This is where your GCODE les can be stored and accessed by the 3D

Printer

PLA Filament

Commonly used plastic lament with low environmental impact

Brim/Raft

Types of printed foundations that help madels adhere to the print bed

Slicing

Process that turns a 3D Design into a code that can be used by 3D Printers

Spool

Filaments of PLA are wrapped, creating a spool

Stepper Motor

DC motors that move in discrete steps. This allows for precise positioning and/or speed control

.stl / STL

A common le format for 3D Designs/Models

USB Cable

This cable allows communication between the WANHAO 3D Printer and a computer, using
the USB port of the computer

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TROUBLESHOOTING

Troubleshooting

If have any trouble using the Duplicator 10, please refer to the troubleshooting
guide below, or call customer support on [phone]

You can also visit https://www.wanhao3dprinter.com for support videos and advanced tutorials

Printing Problems

Clicking sound from one of the stepper motors

One of your stepper motors may not be connected properly. Check each connection and then
inspect the cable routing for any faults

File not printing

Remove the SD Card and insert into your Computer. Open the GCODE le using a text editor

(eg. Notepad), and inspect if GCODE is readable or not. If le consists of multiple ‘ÿÿÿÿ’ symbol,

then le has been corrupted. Try reformatting your Micro SD Card and reloading the GCODE le.

NOTE: Reformatting will delete all les on your SD card

Not extruding when starting to print

Ensure that the nozzle temperature has been set to match your material.

Not sticking to the bed

• Ensure that the bed is clean and free from dust

• Check that the bed is level and set to a distance of approximately 0.1mm

• If there are defects / deep scratches in the printing mat, it may need to be changed. Change

the mat or use blue painters masking tape

• Add a brim or raft to your le

• Ensure nozzle to bed gap is not bigger than 0.1mm. Material will solidify if gap is large

• Visit https://www.wanhao3dprinter.com for additional support suggestions

Models Warping/Curling

• Check the inll % of your GCODE. The higher the inll, the more likely to warp

• Add a brim or raft to your le

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[phone] [e-mail] Model: Duplicator 10

Model appears very ‘stringy’

• Ensure that the lament diameter is set to match your lament spool (1.75mm), then try

creating a new GCODE before printing again

• Check you are using the correct temperature for the lament used

Print stopped halfway

• Check that the GCODE le is complete and not corrupt

• Check the original model le

The motor does not stop at the end of axis

Check that the stop micro switches are aligned with the motor mount and registering.

The print head / bed does not move

Check the part can be moved by hand when stepper motor is disabled. Clear anything that is
blocking the path

Connectivity Problems

My 3D printer won’t turn on

Check that you have correctly inserted the power cable into the rear of the Control Box, the power
cord is plugged into the mains outlet and that the Control Box power switch is on.

SD Card not shown / les not appearing

• Please ensure your SD Card is 32GB or less

• Please ensure your SD Card is formatted as FAT32

• Reseat the SD card and try again

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Repair and Refurbished Goods

or Parts Notice

Unfortunately, from time to time, faulty products are manufactured which need to be
returned for repair.

Berfore returning any product, be aware any data, notes, information returned with your printer may
be lost / deleted or replaced.

We recommend you save this data elsewhere prior to sending the product for repair.

You should also be aware that rather than repairing goods, we may replace them with
refurbished goods of the same type or use refurbished parts in the repair process.

Please be assured, refurbished parts or replacements are only used where they

meet WANHAO’s stringent quality specications.

If at any time you feel your repair is being handled unsatisfactorily, you may escalate your
complaint. Please telephone us on 86-571-23290996 or write to us at:

WANHAO Precision Casting Co.,Ltd
77, RENMING ROAD, JINHUA, CHINA
WANHAO Help Desk 86-571-23290996
(Operating Hours: Mon - Sat; 8:00am - 5:00pm)
[e-mail]
www.wanhao3dprinter.com

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REV1.2