Walker W-400 User Manual
Walker W-400
USER MANUAL
Open this manual for information about this
telephone installation and operation.
Please read the IMPORTANT SAFETY
INSTRUCTIONS included in this manual.
43-35 09 7010.241 Made in China
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Table of Contents
Safety Instructions. ................................................................ 1
Installation. ..............................................................................3
Wall Mount Installation ..........................................................3
Desk Top Installation .............................................................3
Tone/Pulse Switch .................................................................3
Ringer Controls ..................................................................... 4
Receiver/Handset Volume Control ........................................ 4
Handset Battery Charging .....................................................4
Ordering Replacement Batteries ........................................... 5
Operations. ..............................................................................5
40-Channel Operation ...........................................................6
Security Code ........................................................................6
Placing a Call ........................................................................ 6
Receiving a Call .................................................................... 6
Ending a Call .........................................................................6
Flash ......................................................................................6
Temporary Tone..................................................................... 6
Out-of-Range ......................................................................... 6
Redial/Pause .........................................................................7
Boost .....................................................................................7
Lighted Key Pad .................................................................... 7
Page Handset/Locator...........................................................7
Ordering a Headset ...............................................................7
Memory Feature ....................................................................7
Change a Stored Number .....................................................8
Dialing a Number in Memory ................................................ 8
Troubleshooting. ..................................................................... 8
FCC Rules and Regulations. ...............................................10
Limited Warranty. ..................................................................11
Warranty Service...................................................................11
SAFETY INSTRUCTIONS
BEFORE USING YOUR TELEPHONE EQUIPMENT,
BASIC SAFETY PRECAUTIONS SHOULD ALWAYS
BE FOLLOWED TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK AND INJURY TO PERSONS,
INCLUDING THE FOLLOWING:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the
product.
3. Unplug this product from the wall telephone jack and
power outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use damp cloth for cleaning.
4. Do not use this product near water; for example, near a
bathtub, wash bowl, kitchen sink, laundry tub, swimming
pool, or in a wet basement.
5. Do not place this product on an unstable cart, stand or
table. The product may fall, causing serious damage to
the product.
6. Slots or openings in the cabinet and the back and
bottom are provided for ventilation, to protect it from
overheating. These openings must not be blocked or
covered. The openings should never be blocked by placing the product on the bed, or other similar surface. This
product should never be placed near or over a radiator or
heat register. This product should not be placed in a builtin installation unless proper ventilation is provided.
7. This product should be operated only from the type of
power source indicated on the marking label. If you are
not sure of the type of power supply to your home, consult
your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not
locate this product where the cord will be damaged by
persons walking on it.
9. Do not overload wall outlets extension cords, as this
can result in fire or electric shock.
10. Never push objects of any kind into this product
through cabinet slots, as they may touch dangerous
voltage points or short out parts. This could result in fire
or electric shock.
11. Never spill liquid of any kind on this product.
12. To reduce the risk of electric shock, do not disassemble this product. Instead, when some repair work is
required, take the unit to a qualified technician. Opening
or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause
electric shock when the appliance is subsequently used.
13. Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
a. When the power supply cord or plug is damaged or
frayed.
b. If liquid has been spilled into the product.
c. If the product has been to rain exposed or water.
d. If the product does not operate normally and proper
operating instructions have been followed, adjust only
those controls that are covered by the operating instructions. Improper adjustment of other controls may result
in damage and will often require extensive work by a
qualified technician to restore the product to normal
operation.
e. If the product has been dropped or cabinet has been
damaged.
f. If the product exhibits a distinct change in performance.
14. Avoid using telephone (other than a cordless type)
during an electrical storm. There may be a remote risk of
electrical shock from lightning.
15. Do not use the telephone to report a gas leak in the
vicinity of the leak.
1
SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS FOR BATTERIES
CAUTION: To reduce the risk of fire or personal injury,
read and follow these instructions:
1. Use only a WALKER EQ UIPMENT approved battery
pack in the handset of your cordless telephone.
FOR HANDSET UNIT :
a. GP40AAK 3.6V 400mAHr
GPI International Ltd. or
b. D-2/3AA400BC 3.6V 400mAHr.,BYD Battery Co. Ltd.
2. Do not dispose of the battery in a fire, as it may explode. Check with local codes for possible special disposal instructions.
3. Do not open or mutilate the battery. Released electrolyte is corrosive and may cause damage to the eyes and
skin. It may be toxic if swallowed.
4. Exercise care in handling batteries in order not to short
the battery with conducting materials such as rings,
bracelets and keys. The battery or conduction material
may overheat and cause burns.
5. Charge the battery (ies) provided with or identified for
use with this product only in accordance with the instructions and limitations specified in this manual.
6. Observe proper polarity orientation between the
Battery Pack and battery charger.
The RBRC Seal on the nickel-cadmium (Ni-Cd) battery
indicates that WALKER EQ UIPMENT Retail Sales is
voluntarily participating in a program to collect and
recycle these batteries at the end of their useful life,
when taken out of service within the United States.
Please call the RBRC, toll-free at 1-800-8-BATTERY or
contact your local recycling center for information on
where to return the spent battery.
RBRC is a trademark of the Rechargeable Battery
Recycling Corporation.
2
Installation
CAUTION
1. Never install a telephone during a lightning storm.
2. Never install a telephone in a wet location.
3. Never touch non-insulated telephone wires or
terminals.
4. Use caution when installing a telephone line.
120 VOLT OUTLET/TELEPHONE JACK
1. This phone requires a modular phone jack (RJ11) and
a standard 120 volt outlet
2. Plug AC adapter directly into outlet.
3. Do not plug other appliances into outlet or have outlet
controlled by a wall switch.
WALL MOUNT INSTALLATION
Base unit may be mounted on a standard wall plate.
1. Insert AC adapter into back of base unit.
2. Plug the line cord into modular jack.
3. Mount base on wall plate studs and gently press until
the unit locks in place.
4. Plug AC adapter directly into standard 120 volt outlet.
DESK TOP INSTALLATION
1. Plug the line cord into modular jack.
2. Press unit locking lever clicks.
3. Connect AC adapter into back of unit and plug directly
into standard 120-volt outlet.
ANTENNAS
Adjust base antenna
to upright position.
Base Unit Installation View
Modular
Standard
Page
Handset
Guide
Telephone
Line Cord
Charging
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Contacts
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Antenna
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AC
Adapter
Dial Mode
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AC Adapter
Jack
Handset Ringer
On/Off Switch
Back View–
Wall Mount
Installation
SET TONE/PULSE SWITCH
Set switch (back of base) to correct dialing mode TONE
or PULSE . Please check with local Phone Company if
uncertain of type of service.
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Installation
RINGER CONTROLS
HEADSET RINGER
Set switch (back of base) to ON or OFF . Ringer switch
must be ON for handset to ring during incoming calls.
BASE RINGER
The base ringer comes with a volume, pitch and warble
control, allowing it to be tailored to each user.
The Volume Control has three settings: OFF, LOW, and
HIGH. It is suggested that you set the volume control to
high when you first start using your W-400. To do this,
slide the ringer volume control toward the wide end of
the wedge.
The ringer also has a Pitch Control that has three settings: LOW, MED, and HIGH. The low frequency is typically the easiest for people with partial hearing loss to
hear. It is suggested that you set the pitch control to low
(toward the narrow end of the wedge) when you start
using the phone.
The Warble Rate, or speed of ring can also be varied
from Fast/Slow.
NOTE: The handset will not ring if the handset ringer
switch is set to off. When the hanset is placed on the base
unit, only the base the base ringer will ring, regardless of
which setting the handset ringer is set to. The W-400
ringers will only function independently when the handset
IS NOT placed on the base.
RECEIVER VOLUME CONTROL
1. Refer toconversation.
2. Press BOOST Button.
3. Adjust the rotary VOLUME CONTR OL to a desired
receiving sound level.
4. After hang-up the sound level will go back to
normal level.
5. Next time, during a call, you can press BOOST button
to get your set sound level.
Placing a Call
to establish a phone
HANDSET BATTERY CHARGING
The battery pack in the handset must be fully charged
10-14 hours before using the telephone for the first time.
1. Place handset in base. The CHARGE LED on base
will light.
2. After batteries are fully charged, check for dial tone by
pressing TALK on handset.
3. When the handset battery gets low, there will be 2
beeps every 30 seconds and the TALK BUTTON will
flash. Return the handset to the cradle for charging.
To Replace Battery:
1. Remove
battery cover
2. Install new
battery
3. Close battery cover.
Charge 10-14 hours
before first use.
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Operations
RING
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4. If battery becomes low while you are on a call, you will
be disconnected after about 2 minutes. Terminate the call
quickly and recharge battery.
To recharge battery pack, place handset in base and:
1. Make sure contact points are touching and CHARGE
LED is lit.
2. Be careful not to short battery with conducting materials such as rings, bracelets and keys.
Extended Battery Life
5 hours Talk time and 8 days in Standby
Replace battery every 2 years. Use only WALKER
EQUIPMENT approved NiCad batteries in your
cordless phone.
Flashes: Ringing
Charging Contacts
Base Antenna
CHARGING: Light with
handset in base.
IN USE: Lights when
phone is in use.
Handset Visual
Ringer: allows you to
see phone ringer when
phone is away from
base unit.
Memo Button: Press
to store phone
numbers in memory
or to call a number
you have stored.
Receiver Volume
Control: Adjust
listening level.
Temporary Tone (*)
Button: Press to
temporarily change
the dialing mode from
pulse to tone.
Mute Button: Press to
prevent the caller from
hearing outside
conversations.
Headset Jack:
Connect to a headset
for hands-free
conversation.
Antenna
Talk Button: Lights
to indicate line is in use.
Lights orange when boost
is activated.
Charge Contacts:
For charging the
battery in the
HANDSET.
Channel Button:
Press to change the
operating channel when
you hear interference.
Redial/Pause Button:
Press to redial the last
number you called. (2)
Press to insert a 4-second
pause into the speed
dialing of telephone
numbers.
Backlite Keypad: Makes
dialing easier at night
Neckloop Jack
Boost Button: Press
to toggle on/off the receiver
volume control feature.
Flash Button: Lights when
activated.Press to answer
an incoming call if you have
Call Waiting.
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ORDERING REPLACEMENT BATTERIES:
Call 1-800-552-3368 to purchase replacement batteries.
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Operations
40-CHANNEL OPERATION
The W-400 cordless telephone automatically searches
and selects the clearest of 40 channels when it is
being used.
SECURITY CODE
The security code prevents your cordless telephone
conversation from being accessed by a phone on a
different line. Once the handset battery is fully charged,
the handset will automatically select the code from a
total of over 65,000 combinations. The code is changed
every time the handset is placed in the cradle.
If you experience difficulty with placing or receiving
calls, a lost security code may be the cause of the
problem. When this occurs, the handset can no longer
communicate with the base. Reset by placing handset
on base for 5-10 seconds. If that does not work, unplug
the AC adapter from the wall outlet. Disconnect the
handset battery for 5-10 seconds, then reconnect.
Place handset back on base and then reinsert the AC
adapter.
PLACING A CALL
1. Press TALK button.
2. TALK BUTTON on handset will light.
3. When you hear a dial tone, place your call.
4. While on a call, if you experience noise or static:
a.Press CHANNEL on handset until a clear channel is
found; the call will not be interrupted.
Or
b. Move closer to base.
Note:
You must be in usable range to change channels.
Base antenna should be in upright position.
RECEIVING A CALL
1. IF THE HANDSET IS OUT OF THE BASE UNIT,
press TALK.
2. IF THE HANDSET IS IN THE BASE UNIT, lift the
handset.
DO NOT press TALK. You will automatically be
connected.
ENDING A CALL
1. Place the handset in the base or press TALK to be
disconnected from the line.
FLASH
Use the FLASH button to activate custom calling services
such as Call Waiting or Three-Way Calling. (*Contact your
local Telephone company for these services.)
TEMPORARY TONE (*)
PULSE (rotary) service users may access touch-tone
features needed to operate answering machines or use
electronic banking, calling cards, etc., by pressing the
TONE (*) button. The phone will automatically return to
pulse dialing after the call ends.
OUT OF RANGE
If you experience static while using the telephone, move
closer to the base or change the channel by pressing the
channel button.
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Operations
REDIAL/PAUSE
Redial Feature:
This button contains two features
1. Redial the Last dialed number.
2. A 4-second pause.
Last number dialed (up to 32 digits) is stored in redial
memory until another number is dialed.
1. Press TALK on the handset.
2. When you hear a dial tone, press REDIAL/P AUSE .
Pause Feature:
A 4-second PAUSE may be inserted into the speed
dialing of telephone numbers. Press REDIAL/P AUSE
button at the required point during storage of a number
in memory.
BOOST
Press to toggle ON/OFF the RECEIVER VOLUME
CONTR OL f eature during a call. The Talk Button will
be lite in orange when BOOST is activated.
LIGHTED KEY PAD
The key pad will light for 15 seconds after removing from
the base. To reactivate feature while in standby, press the
TALK or MEMORY key. To activate while the telephone is
being used, press any key.
PAGE / HANDSET LOCATOR
To send a signal from the base to handset, press PAGE
button on base and a series of rings will sound from
handset.
To locate the handset (if it is away from the base), press
and hold the PAGE button for about 5 seconds. A series
of rings will sound for approximately 60 seconds. Return
the handset to the base or press the TALK button to
cancel the page.
HEADSET
1. Plug the headset into the headset jack located on the
right side of the handset.
2. Speak directly into the microphone.
ORDERING A HEADSET
In the event that you need to purchase a headset or a
replacement headset, please call 1-800-544-4660 and
ask for Plantronics part #43142-01.
NECKLOOP/AUXILLARY PORT
The W-400 has a 3.5mm phono jack to use with a neck
loop. The volume to the neck loop is controlled with the
Clarity Power Control. When the neck loop is plugged-in,
the receiver in the handset is disabled.
MEMORY FEATURE
Store up to 10 numbers in memory for quick dialing.
To Pr ogram Frequentl y Called Number s
1.Pick up the handset, with TALK off.
2. Press MEMO (MEMOR Y) button.
3.Dial the phone number (up to 16 digits).
4.Press MEMO button again.
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7
Operations
5.Press a number key (0-9) for the memory location
where the number is to be stored.
6.A long beep will confirm the number has been
successfully stored.
NOTE: If a 17th digit is accidentally pressed or a pause
of more than 30 seconds occurs during programming,
an error tone will sound. Try again. Each TONE (*)
or PAUSE entered uses one of the 16 available
memory digits.
Troubleshooting
If you experience difficulty operating your cordless phone,
try the suggestions below.
If the trouble persists, call the WALKER EQ UIPMENT
Customer Service Department Toll Free Help Line at
1-800-552-3368, Monday - Friday between the hours of
8:00 a.m.-5:00 p.m. (EST)
THE UNIT WILL NOT OPERATE/NO DIAL TONE:
• Make sure the TALK B UTT ON is lit.
• Make sure the AC adapter is plugged into base unit
and wall outlet.
• Make sure the telephone line cord is plugged into the
wall jack.
• Make sure the base antenna is in an upright position.
• Make sure the handset battery is fully charged.
CHANGE A STORED NUMBER
Replace a stored number by programming a new number
in its place.
DIALING A NUMBER STORED IN MEMORY
1.Lift the handset. Press TALK.
2.With TALK button lit, press MEMO .
3.Press memory location (0-9) assigned to number
being called.
• Make sure you have selected the correct dialing mode,
tone (touch) or pulse (rotary).
• Make sure you are within the usable range of the
base station.
• Reset the security code by placing the handset in the
base for 5-10 seconds.
THE PHONE DOES NOT RING WHEN
YOU RECEIVE A CALL:
• Make sure the RINGER switch on the base is
turned ON.
• Make sure the AC adapter is plugged into the base
unit and wall outlet.
• Make sure the telephone line cord is plugged into the
wall jack.
8
Troubleshooting
• Make sure you are within usable range of the
base station.
• You might have too many extension phones on your
line. Try unplugging a few.
NOISE, STATIC, INTERFERENCE OR OTHER
CALLS HEARD WHILE USING HANDSET:
• Try changing channels.
• Make sure the base antenna is in an upright position.
• Make sure you are within the usable range of the base
station.
• Make sure the AC adapter is not plugged into the wall
outlet with other appliances.
• Try relocating the base unit to another location.
• Make sure the handset battery is fully charged.
PHONE WILL NOT HOLD CHARGE:
• Make sure the charging contacts on the handset and
base are free of dust and dirt. Clean the contacts with a
soft cloth.
• Make sure CHARGE LED on the base is lit when the
handset is in the cradle.
• If necessary, replace the handset battery. (See Handset
Battery Charging)
DIFFICULTY IN PLACING OR
RECEIVING CALLS:
• Move closer to the base and try again.
• If moving closer doesn’t work, you may have lost the
security code.
• Reset code by placing the handset back on the base for
5-10 seconds. (See Security Code section)
• Make sure you have selected the correct dialing mode,
tone or pulse.
• Make sure the AC adapter is not plugged into a wall
outlet with other appliances. Disconnect for 5-10 seconds then reconnect. Place the handset back on the
base and then reinsert the AC adapter.
• Make sure the handset battery is fully charged.
9
FCC Rules and Regulations
This equipment compiles with Part 68 of the FCC rules.
On the bottom of the base of this equipment is a label
that contains, among other information, the FCC Registration Number, Ringer Equivalence Number (REN) and
the Universal Service Order Code (USOC), which is RJ11C, for this equipment. You must, upon request, provide
this information to your telephone company.
The REN is useful to determine the quantity of devices
you may connect to your telephone line and still have
those entire devices ring when your telephone number
is called. In most, but not all areas, the sum of the
REN’s of all devices connected to one line should not
exceed five (5.0). To be certain of the number of devices
you may connect to your line, as determined by the
REN, you should contact your local telephone company
to determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the telephone company may discontinue
your service temporarily. If possible, they will notify you
in advance. But if advance notice isn’t practical, you will
be notified as soon as possible. You will be informed of
your right to file a complaint with the FCC.
Your telephone company may make changes in its
facilities, equipment, operations, or procedures that
could affect the proper functioning of your equipment. If
they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment,
disconnect from the network until the problem has been
corrected or until you are sure that the equipment is not
malfunctioning.
This equipment may not be used on coin service provided by the Telephone Company. Connection to party
lines is subject to state tariffs.
This equipment is hearing aid compatible.
WARNING: Changes or modifications to this unit not
expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio TV technician for help.
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Walker Equipment Limited Warranty*
Walker Equipment warrants each item of new telephone
equipment manufactured by it against defects in material
or workmanship for a period of one year from the date of
original purchase. Your purchase includes the following
warranty which is in lieu of all other express warranties.
This warranty starts upon purchase. It stops if you rent,
sell, give away, put any foreign device on the equipment,
or at the expiration of the applicable warranty period.
Walker Equipment agrees to repair or at its own option,
replace any defective equipment or part thereof, without
charge for either parts or labor.
The duration of any and all express and implied warranties shall extend for a period of one year from the date of
original purchase.
It is the responsibility of the person who installs the equipment to correctly install for proper operation. This warranty
does not cover damage resulting from accident, misuse or
abuse, improper installation or operation, lack of reasonable care, the affixing of any attachment not provided with
the product and loss of parts, and is voided in the event
any unauthorized person alters or repairs
the equipment.
No responsibility is assumed for any special, incidental or
consequential damages.
Telephone companies use different types of equipment
and Walker Equipment does not warrant that its equipment is compatible with the equipment of a particular
telephone company.
If failure occurs and your equipment is in warranty, service
shall be provided by returning the equipment to Walker
Equipment, 4009 Cloud Springs Road, Ringgold, Georgia
30736, shipping costs prepaid. The equipment will be
repaired or replaced if examination by Walker Equipment
determines the equipment to be defective.
Equipment received damaged as a result of shipping
will require you to file a claim with the carrier.
*This warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
Some states do not allow the exclusion or limitation of
special, incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above exclusion and limitation may not apply to you.
To obtain warranty service from
Walker on your Walker W-400, please
call the following toll-free number:
1-800-552-3368
Exclusions and Limitations
Your Walker W-400 Warranty
does not cover:
• Damage by negligence, misuse, or accident.
• Lack of performance due to incompatibility with the
equipment of any particular telephone company.
• Modifications to the Walker W-400 to make it compatible with any particular telephone company.
• Damage or failure caused by modification or repair
other than that done by Walker Equipment.
• Damage to the Walker W-400 resulting from improper
installation or operation.
Who is Protected? Where?
• This warranty applies only in the U.S.A. to you, the
original purchaser.
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