Walchem WebMaster, WebAlert Quick Start Manual

WebMaster®/WebAlert

®

USB Style

Quick Start Guide

W A L C H E M

IWAKI America Inc.

WebMaster® /WebAlert® Quick Start Guide

Five Boynton Road Hopping Brook Park Holliston, MA 01746 USA

TEL: [phone] FAX: [phone] WEB: www.walchem.com

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Notice

© 2017 WALCHEM, Iwaki America Inc. (hereinafter “Walchem”)
5 Boynton Road, Holliston, MA 01746 USA [phone]
All Rights Reserved Printed in USA

SOFTWARE LICENSE AGREEMENT AND WARRANTY STATEMENT
Do NOT install or use this software until you have read and accepted all of the terms of this
License. As with all software, it is recommended that you back up your hard drive before you
begin to use this software.

WALCHEM IS WILLING TO LICENSE THE SOFTWARE ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE
TERMS CONTAINED IN THIS LICENSE AGREEMENT. PLEASE READ THE TERMS CAREFULLY BEFORE INSTALLING
THE SOFTWARE, AS INSTALLING THE SOFTWARE WILL INDICATE YOUR AGREEMENT WITH THEM. IF YOU DO NOT
AGREE WITH THESE TERMS, THEN WALCHEM IS UNWILLING TO LICENSE THE SOFTWARE TO YOU, IN WHICH EVENT
YOU SHOULD NOT INSTALL OR USE THE SOFTWARE.

The Software. The Software licensed under this Agreement consists of Drivers, configuration
file(s), and documentation referred to as USB DRIVER (the “Software”).

Free Use. You are authorized to use the Software on a royalty-free basis, without payment of
any kind, provided that you have accepted all terms of this Agreement. This Agreement shall take
precedence over any prior licenses, and any conflicting, inconsistent, or additional terms in
such licenses shall be null and void.

Re-Distribution is NOT PERMITTED. You may inform others about the availability of this software
and this web site, but you may not give copies of this software to others, or offer it for
direct download from another server or web site, or redistribute this software in any other form
to any third party, unless you have obtained a written permission from us to do so. You may copy
the Software for archival purposes, provided that you have not altered it in any way.

Trademarks. WebMaster®, WebAlert®, WALCHEM, and the logo images are trademarks or registered
trademarks of WALCHEM and/or its suppliers. All other product names may be trademarks of their
respective owners.

WARRANTY DISCLAIMER; LIMITATION OF LIABILITY. WALCHEM PROVIDES THE SOFTWARE “AS-IS.” NEITHER
WALCHEM NOR ANY OF ITS SUPPLIERS OR RESELLERS MAKES ANY WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED. WALCHEM AND ITS SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF TITLE, NON­INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SYSTEM INTEGRATION, AND DATA
ACCURACY. THERE IS NO WARRANTY OR GUARANTEE THAT THE OPERATION OF THE SOFTWARE WILL BE
UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE, OR THAT THE SOFTWARE WILL MEET ANY PARTICULAR CRITERIA
OF PERFORMANCE, QUALITY, ACCURACY, PURPOSE, OR NEED. YOU ASSUME THE ENTIRE RISK OF SELECTION,
INSTALLATION, AND USE OF THE SOFTWARE. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL
PART OF THIS AGREEMENT. NO USE OF THE SOFTWARE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS
DISCLAIMER. To the extent that this Warranty Statement is inconsistent with the jurisdiction
where you use the Software, the Warranty Statement shall be deemed to be modified consistent
with such local law. Under such local law, certain limitations may not apply, and you may have
additional rights, which vary from jurisdiction to jurisdiction. For example, some states in
the United States and some jurisdictions outside the United States may: (i) preclude the
disclaimers and limitations of this Warranty Statement from limiting the rights of a consumer;
(ii) otherwise restrict the ability of a manufacturer to make such disclaimers or to impose such
limitations; or (iii) grant the consumer additional legal rights, specify the duration of
implied warranties which the manufacturer cannot disclaim, or prohibit limitations on how long
an implied warranty lasts.

INDEPENDENT OF THE FORGOING PROVISIONS, IN NO EVENT AND UNDER NO LEGAL THEORY, INCLUDING WITHOUT
LIMITATION, TORT, CONTRACT, OR STRICT PRODUCTS LIABILITY, SHALL WALCHEM OR ANY OF ITS SUPPLIERS
BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE,
COMPUTER MALFUNCTION, OR ANY OTHER KIND OF COMMERCIAL DAMAGE, EVEN IF WALCHEM HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION SHALL NOT APPLY TO LIABILITY FOR DEATH OR
PERSONAL INJURY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

IN NO EVENT SHALL WALCHEM’s LIABILITY FOR ACTUAL DAMAGES FOR ANY CAUSE WHATSOEVER, AND

REGARDLESS OF THE FORM OF ACTION, EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID FOR THE SOFTWARE
LICENSE OR ONE UNITED STATES DOLLAR, WHICHEVER IS THE GREATER.

MISCELLANEOUS. This Agreement constitutes the entire understanding of the parties with respect
to the subject matter of this Agreement and merges all prior communications, representations,
and agreements. This Agreement may be modified only by a written agreement signed by the
parties. If any provision of this Agreement is held to be unenforceable for any reason, such
provision shall be reformed only to the extent necessary to make it enforceable. This Agreement
shall be construed under the laws of the State of Utah, USA, excluding rules regarding conflicts
of law. The application the United Nations Convention of Contracts for the International Sale
of Goods is expressly excluded. This license is written in English and English is its
controlling language.
All rights not expressly granted here are reserved to WALCHEM.

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Quick Start Guide Contents

Introduction ........................................................................................................... 5

Getting Started ...................................................................................................... 6

Section 1: WINDOWS 10 ...................................................................................... 8

1. USB DRIVER INSTALLATION FOR WINDOWS 10 .......................................... 9

Section 2: WINDOWS 8 ...................................................................................... 14

1. USB DRIVER INSTALLATION FOR WINDOWS 8.......................................... 15

2. DIRECT MODEM SET-UP FOR WINDOWS 8 ................................................ 23

Section 3: WINDOWS 7 ...................................................................................... 29

1. USB DRIVER INSTALLATION FOR WINDOWS 7.......................................... 30

2. DIRECT MODEM SET-UP FOR WINDOWS 7 ................................................ 37

Section 4: WINDOWS VISTA (32-bit) ................................................................ 38

1. USB DRIVER INSTALLATION FOR WINDOWS VISTA (32 BIT) .................... 39

2. DIRECT MODEM SET-UP FOR WINDOWS VISTA 32 .................................. 41

Section 5: WINDOWS VISTA (64-bit) ................................ ................................ 49

1. USB DRIVER INSTALLATION FOR WINDOWS VISTA (64-BIT) ................... 50

2. DIRECT MODEM SET-UP FOR WINDOWS VISTA 64 .................................. 56

Section 6: WINDOWS XP ................................................................................... 57

1. USB DRIVER INSTALLATION FOR WINDOWS XP ....................................... 58

2. DIRECT MODEM SET-UP FOR WINDOWS XP ............................................. 61

Section 7: MAC (OS Lion) ................................................................................. 67

1. USB INSTALLATION FOR MAC ..................................................................... 68

Section 8: CHECK BROWSER SETTINGS ....................................................... 71

Section 9: Troubleshooting the USB connection ............................................ 72

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Computer Requirements

The computer hardware guidelines for establishing a connection
with the WebMaster/WebAlert are basically the same

requirements as surfing the Internet. You’ll need sufficient

memory to run your computer’s operating system and web

browser, and a CPU with enough processing speed to easily
handle web pages for easy viewing.

Computer requirements for all four methods of communication
are as follows:

➢ At least one available USB port
➢ 100 MHz min. processor
➢ 40MB minimum RAM
➢ Windows operating system (XP, Vista, Windows 7, 8 or

10) or MAC OSX

➢ Windows Internet Explorer (ver. 5.0 or higher), Firefox

or Safari

Support Literature

Simple Step-by-Step instructions in our support literature will help
make the start-up of your WebMaster/WebAlert quick and easy. The
following materials have been supplied to help get you started:

✓ Quick Start Guide
✓ Instruction Manual
✓ USB cable (A-B)
✓ USB Driver CD

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Introduction

This Quick Start Guide is designed to help you establish basic
communications with your WebMaster/WebAlert.

There are four methods of communicating with your device.
Each connection is simple and requires no proprietary
software on your computer.

The five methods of communication with the WebMaster/WebAlert are as
follows:

1 USB (standard)

For local monitoring and reconfiguration
of your device via Laptop or dedicated
on-site desktop. (Windows XP,
Vista,Windows 7, Windows 8 or Mac
OSX)

2 ShoulderTap Internet
Communications

For monitoring and reconfiguration of
your device remotely via the Internet.
(Requires modem card option)

3 DirectTap Modem-to-Modem

For monitoring and reconfiguration of
your device remotely using traditional
modem-to-modem communications.
(Requires modem card option)

4 Ethernet

For monitoring and reconfiguration of
your device via Local Area Network

5 Cellular

For monitoring and reconfiguration of
your WebMasterONE remotely via the
Internet (requires cell modem and Vtouch
option).

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Getting Started

The majority of local reconfiguration of your WebMaster/WebAlert will
be done with the USB connection. The Instruction Manual has detailed
steps for initiating USB communications.

The following steps are required to get started:

➢ A USB driver needs to be added to your PC. This driver only needs to be

installed once and can be used to communicate with any WebMaster/WebAlert.
The USB driver may only be used with Windows XP, Vista, Windows 7,
Window 8, or Mac OSX.

➢ Step-by-Step instructions for installing the USB driver are included in this guide.

Find the operating system that is installed on your computer (Windows XP,
Vista, Windows 7, Windows 8, or Mac OSX.) and follow the instructions. The
instruction manual will help guide you through the remainder of the process.

ShoulderTap®

ShoulderTap is Walchem’s patented Server On-Demand Technology. The software allows
you to communicate with the WebMaster/WebAlert over the Internet without the need to
be online all the time. Having the web-based device online only when needed makes the
connection secure and cost effective. The modem option must be installed in order to
ShoulderTap.

If you choose to utilize the ShoulderTap remote communications feature, an Internet Service
Provider (ISP) account must be established for your WebMaster/WebAlert, similar to what you
may use to access the Internet from home. This account provides the WebMaster/WebAlert
with Internet dial-up access. The following information will be needed to establish
ShoulderTap communications:

➢ ISP User Name - the name that the controller will use to connect to the ISP
➢ ISP Password - the security ID that the controller will use to connect to the ISP
➢ Controller Phone Number - the number of the analog phone line attached to

your WebMaster/WebAlert ... this is used to identify which WebMaster/WebAlert
you want to communicate with.

➢ Local Access Number For The ISP - the local phone number that the

controller will dial out to for Internet access.

The Instruction Manual provides more details on the ShoulderTap® process.

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Choosing an ISP

There is a large selection of ISPs available with a variety of service plans.
Walchem recommends selecting an ISP that has easy access and is reliable.
Some ISPs can have spotty coverage that can be very unreliable during peak
hours. ISPs that require you to load software will not work.

Walchem recommends the following ISP for best results:

Information is available at www.surfbest.net or by dialing
(207)-384-4234

EARTHLINK is also reliable in many locations. Information is available at www.earthlink.com or
1-800-EARTHLINK.

If you want to receive e-mails from your controller (alarms, datalogs and system summaries) your
ISP will provide you with an SMTP server address.

The Communications section of the Instruction Manual provides additional instructions on
receiving e-mails.

The Auto Reporting section in the Instruction Manual contains detailed information on auto­reporting.

DirectTap Modem-to-Modem

Your WebMaster/WebAlert can also be accessed via DirectTap modem-to-modem
communications. DirectTap is primarily used as a diagnostic tool or for initial set-up. DirectTap
enables the user to connect directly to the WebMaster/WebAlert via a phone line without using
the Internet. When the Internet is not available or at peak Internet usage, you can access your
device directly with your modem. Unlike ShoulderTap, DirectTap is limited to one user at a time.
DirectTap can be used to dial into a controller for initial set-up. The modem option is required to
DirectTap. Refer to the Instruction Manual.

Ethernet

Your WebMaster/WebAlert can be placed directly on a Wide Area Network (WAN) or Local Area
Network (LAN) just like any PC or standard piece of office equipment such as a network printer.
The device only needs to be assigned an IP address from the on-site IT administrator for access via
an Ethernet connection for a WebMaster/WebAlert.

The Instruction Manual provides a step-by-step guide for Ethernet communications.

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QUICK START GUIDE

Section 1: WINDOWS 10

1. USB DRIVER INSTALLATION

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1. USB DRIVER INSTALLATION FOR WINDOWS 10

**NOTE: Your computer MUST be on the Internet to complete this action! **

From the Start, click on Settings:

Click on Network and Internet:

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In Network & Internet, click Change adapter options:

The connection you’re looking for is Ethernet USB Ethernet/RNDIS Gadget.

Right click, and click Properties:

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In the Properties screen, highlight
Internet Protocol Version 4 (TCP/IPv4),
and click Properties.

Select Use the following IP address, and enter the fields as below, then click OK:

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Open your Web browser (Internet Explorer shown) and enter 199.199.199.2 in the address
bar.

The WebMaster Authentication screen appears as shown below:

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QUICK START GUIDE

Section 2: WINDOWS 8

1. USB DRIVER INSTALLATION

2. DIRECT MODEM TO MODEM COMMUNICATIONS

Quick Start Guide SECTION 2: WINDOWS 8

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1. USB DRIVER INSTALLATION FOR WINDOWS 8
Step 1

► Plug the USB cable into the WebMaster/WebAlert and your computer.
► Go to the Device Manager (right-click the lower left corner, select Control Panel, then

Device manager)

Quick Start Guide SECTION 2: WINDOWS 8

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Step 2

► Right-click the RNDIS Ethernet Gadget with the yellow exclamation mark.
► Select Update Driver.

Quick Start Guide SECTION 2: WINDOWS 8

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Step 3

► Select Browse my computer
► Select “Let me pick from a list of device drivers on my computer”

Quick Start Guide SECTION 2: WINDOWS 8

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Step 4

► Select Network Adapter, click Next

Quick Start Guide SECTION 2: WINDOWS 8

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Step 5

► Select Microsoft and then USB RNDIS Adapter

Quick Start Guide SECTION 2: WINDOWS 8

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Step 6

► Return to the Control Panel
► Click ‘View Network Status and Tasks’

Quick Start Guide SECTION 2: WINDOWS 8

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Step 7

Step 8

► Click ‘Local Area Connection 2’

► Click ‘Properties’

Step 9

Step 10

► Highlight Internet Protocol Version 4 (TCP/IPv4)

and then click ‘Properties’

► Select ‘Use the following IP address’ and

type in 199.199.199.1

► Click ‘OK’

Quick Start Guide SECTION 2: WINDOWS 8

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Step 11

► Open Internet Explorer and enter 199.199.199.2 in the address bar.

The WebMaster Authentication screen appears as shown below: