USER MANUAL
Table of Contents
Network Configuration 3
Preparing Your Room for Telepresence 5
Components 9
Component Installation 10
Component Installation Diagram 11
Software Configuration 12
Network Settings 16
User Settings 18
Diagnostics 20
Time Settings 22
Archives 22
Software Versions 23
Background Images 23
Adding Contacts 24
Placing Calls 26
Tech Support 28
Network Configuration
Before you begin setup and installation of your Vu Telepresence unit, please ensure that the following ports
are open on your network.
If these ports are open, your Vu Telepresence system will operate right out of the box with a working
internet connection.
For the best performance of the Vu system and for interoperability capability, the system must be setup on
a public IP. Special port forwarding rules can be applied when necessary for the Vu system to operate
properly.
Port Access
The following port access is required for both inbound and outbound call flow:
• TCP 5222 XMPP: For XMPP registration and authentication. XMPP is the primary signaling protocol for
Vu Telepresence to establish a call.
• TCP 2202 SSH: Required by Vu support teams. For security purposes, the SSH connection may only
be initialized by Vu support teams. SSH is used as a reverse SSH for support when initiated by the
client.
• TCP 1720 - For H.323-Based Signaling Mode.
• TCP 8080 HTTP - Used for Standalone Mode.
• TCP 7011 - For H.323-Based Signaling Mode.
• TCP 9091 - Used for registering.
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• TCP/UDP 5060 SIP - UDP and TCP are required when using the Vu unit for point-to-point
interoperability between manufacturers using SIP.
• TCP/UDP 7009 - For relay server.
• UDP 7000 to 7010 - UDP is required for the upload and download of audio and video.
For further assistance, contact our support team at support@vutelepresence.com, or call 1-855-393-9782.
Trusted Sites
If your organization is conducting web content filtering, the following websites must be added to your
network’s list of trusted sites. Please also add the following sites to the trusted site list of your web browser
or personal firewall on your PC in order to utilize the PC video client:
• vuusa172.opencloudapi.com - Required for patch servers and remote support capability
• vuusa26.opencloudapi.com - Required for patch servers and remote support capability
• talk.vutelepresence.com - Required for web conferencing
• screenshare.vutelepresencego.com - Required to enable screen sharing
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Preparing Your Room for Telepresence
A great video meeting is more than a camera, microphone, and agenda. On this page we provide our
recommendations for setting up your meeting room.
Camera/Display Placement
For the most natural communication experience, place the base of your TV display and the center of your Vu
Telepresence camera at 4 to 4.5 feet above ground level. When seated, this eye-level setup enhances the
face-to-face experience.
Proper Telepresence Lighting
Lighting can make or break your video
conferencing session. Follow this list of do’s and
don’ts for the best image possible.
Do: Position soft and bright lights in front of the
user on camera. For best results, elevate these
lights to a 45 degree angle above the line of sight.
Don’t: Position lights directly above the presenter.
Ceiling lights create harsh shadows in the eyes.
Don’t position the user between Vu Telepresence
and windows. This strong lighting from behind will
cause the user on camera to appear as a
silhouette.
Flourecent lights may cause an unwanted green tint and
flicker to your video. For best results, use tungsten or LED lights.
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Do: Use constant burning bulbs such as tungsten or LED lighting.
Don’t: Use alternating current bulbs such as flourescent lighting (for best results).
Optimizing Telepresence Audio
Empty rooms with hard/flat walls and surfaces can create
unwanted reverb or echo during your video call. To
reduce these audio disturbances modify your room with
any of the following choices:
• Furniture (especially upholstered)
• Curtains
• Venetian blinds
• Plants in the corner spaces
• Baffles for rooms with high ceilings
• Sound dampening panels
These tools help to break up the sound waves that
contribute to echo and reverb. The more disturbances
that you can reduce organically, the better Vu
Telepresence will process and reproduce your natural
voice.
Sound dampening panels like these help to reduce echo
and reverb in your room.
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Colors and Patterns
Vu Telepresence is designed to
automatically focus on the user and
calibrate the image to produce the
best image results in any
environment. However, there are
some steps you can take to ensure
the best color reproduction. See
this list of dos and don’ts.
Do: Position a light blue
background behind the user. Light
blues and light greens enhance the
natural skin tones of the user which
draws in the attention of other
meeting attendees.
Don’t: Include too much bright red in the frame. Bright reds will take away from the presentation of the
user, and may affect the natural representation of skin tones.
Do: Include a range of colorful objects in view. Dynamic colors contribute to an impressive image for your
meeting attendees to see.
Don’t: Position patterned objects or clothing directly in the center of the camera frame. These patterns can
confuse the camera’s auto-adjustment sensors and make the video fluxuate in and out of focus.
Avoid red backgrounds. Blue/green tones will enhance the skin tones of the user.
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