VTech TR16-2013, TR1-2013 User Manual

NOTES

NOTE

NOTES

NOTE

TIP

Go to www.vtechphones.com

Compatible with

Hearing Aid T-Coil

TIA-1083

to register your product for enhanced warranty support and latest VTech product news.

Abridged user’s manual

TR1-2013

TR16-2013

TR17-2013

TR2-2013

TR26-2013

TR27-2013

DECT 6.0 cordless telephone

Congratulations

on purchasing your new VTech product. Before using this product, please read Important safety instructions.

This abridged user’s manual provides you with basic installation and use instructions. A limited set of features are described in abbreviated form.

Please refer to the online Complete user’s manual for a full set of installation and operation instructions at www.vtechphones.com.

Telephones identiﬁed with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efﬁciency guidelines.

What’s in the box

Your product package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

1 set for TR1-2013/ TR16-2013

2 sets for TR2-2013/ TR26-2013/ TR27-2013

1 set for TR2-2013/ TR26-2013/ TR27-2013

Quick start guide

Abridged user’s

manual

Important Safety

Instructions

Handset overview

1 – Handset earpiece

2 – LCD display

3 – MENU/SELECT

• Show the menu.

• While in a menu, press to select an item, or save an entry or setting.

4 – OFF/CANCEL

•

Hang up a call.

•

Silence the ringer temporarily while the

handset is ringing.

Press and hold to erase the missed call

• indicator while the phone is not in use.

Press to return to the previous menu; or

• press and hold to return to idle mode, without making changes.

5 –

•

Press repeatedly to show other dialing

options when reviewing a caller ID log entry.

6 – INT

Press to start an intercom conversation or

•

transfer a call (for multi-handset models only).

7 – Microphone

8 – MUTE/DELETE

•

Mute the microphone during a call.

•

Delete digits or characters while using the

•

Silence the ringer temporarily while the

9 –

• Make or answer a call using the handset

• During a call, press

10 –

• While you have set the dial mode to pulse

11 –

Press to add a space when entering names.

•

12 – 1

• Press repeatedly to add or remove 1 in front

•

13 –

• Make or answer a home call.

• Answer

14 – REDIAL/PAUSE

• Press repeatedly to revie

•

15 – VOLUME/ /

• Review the directory when the phone is not in

• Increase the listening volume during a call.

• S

• M

VOLUME/ /CID

Review the caller ID log when the phone is not in

•

Decrease the listening volume during a call.

•

Scroll down while in a menu, or in the

•

Move the cursor to the left when entering

16 – CHARGE light

• On when the handset is charging.

dialing keys.

handset is ringing.

speakerphone.

to switch between the

speakerphone and the handset.

and on a call, press to switch to tone dialing temporarily.

of the caller ID log entry before dialing or saving it to the director y.

Press and hold to set or dial your voicemail

number.

/FLASH

an incoming home call when you hear

a call waiting alert.

w the redial list.

Press and hold to insert a dialing pause while

entering a number.

use.

croll up while in a menu, or in the directory,

caller ID log, or redial list.

ove the cursor to the right when entering

numbers or names.

use.

directory, caller ID log, or redial list.

numbers or names.

Telephone base overview

1 – IN USE light

Flashes when there is an incoming call, or

• another telephone sharing the same line is in use.

Flashes when handsets are being deregistered.

•

On when the handset is in use or being registered.

•

On when the answering system is answering a call.

•

2 – /FIND HANDSET

Press to page all system handsets.

•

3 – /REPEAT

Press to repeat the playing message.

•

Press twice to play the previous message.

•

4 – Charging pole

5 – ANS ON/OFF

Press to turn the answering system on or off.

•

6 – /PLAY/STOP

Press to play messages.

•

Press to stop message

•

7 – VOL-

Press to decrease the volume during message

• playback.

When the phone is not in use, press to

• decrease the telephone base ringer volume.

8 – /SKIP

Press to skip to the next message.

•

9 – Message window

Shows the number of messages, and other

• information of the answering system or telephone base.

10 – VOL+

Press to increase the volume during message

• playback.

When the phone is not in use, press to increase

• the telephone base ringer volume.

11 – X/DELETE

Press to delete the playing message.

•

When the phone is not in use, press twice to

• delete all previously reviewed messages.

Charger overview

1 – Charging pole

Display icons overview

The battery icon flashes when the battery is low and needs charging.

The battery icon animates when the battery is charging.

The battery icon becomes solid when the battery is fully charged.

The handset ringer is off.

There are new voicemail received from your telephone service provider.

1/13

The message number currently playing and total number of new/old messages recorded.

ANS ON

ECO

The answering system is turned on.

The ECO mode activates automatically to reduce power consumption when the handset is within range from the telephone base.

NEW

There are new caller ID log entries.

Handset lights overview

On when the handset speakerphone is in use.

CHARGE

On when the handset is charging in the telephone base or charger.

Telephone base lights overview

On when the telephone line is in use.

IN USE

/ANS

ON/OFF

On when the answering system is answering a call.

On when you are registering a handset. Flashes quickly when there is an

incoming call. Flashes when another telephone

sharing the same line is in use. Flashes when you are deregistering all

handsets.

On when the answering system is turned on.

Connect

You can choose to connect the telephone base for desktop usage or wall mounting.

Use only the adapters provided.

• Make sure the electrical outlets are not controlled

• by wall switches.

The adapters are intended to be correctly oriented

• in a vertical or ﬂoor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

If you subscribe to digital subscriber line (DSL)

• high-speed Internet service through your telephone line, make sure you install a DSL filter (not included) between the telephone line cord and telephone wall jack. Contact your DSL service provider for more information.

Connect the telephone base

Connect the charger

Mount the telephone base

The telephone comes ready for tabletop use. If you have already installed the telephone for tabletop use, unplug the telephone line cord from the telephone wall jack, and unplug the telephone base power adapter from the wall outlet before mounting your telephone on a wall. Follow the steps below to mount your telephone on a wall.

Route the telephone line cord through the

1. rectangular hole on the wall mount bracket. Then plug the two ends of the telephone line cord into the telephone base and the wall outlet as shown.

2 Align the holes on the bracket with the

standard wall plate and slide the bracket down until it clicks securely in place.

Connect the power adapter to the telephone

4. base and an electrical outlet not controlled by a wall switch.

Align the grooves on the telephone base with

3. the tabs on the wall mount bracket, and then slide it down until it clicks securely in place.

Install and charge the battery

Install the battery

Install the battery as shown below.

Use only the adapters provided.

• If the handset will not be used for a long time,

• disconnect and remove the battery to prevent possible leakage.

Charge the battery

Place the handset in the telephone base or the charger to charge.

Once you have installed the battery, the handset LCD display indicates the battery status (see the table below).

For best performance, keep the handset in the

• telephone base or charger when not in use.

The battery is fully charged after 12 hours of

• continuous charging.

Battery

indicators

The screen is blank, or shows Put in charger and

ﬂashes.

The screen shows Low battery and ﬂashes.

The screen shows

HANDSET X.

Battery status Action

The batter y has no charge or very little charge. The handset cannot be used.

The battery has enough charge to be used for a short time.

The batter y is charged.

Charge without interruption (at least 30 minutes).

To keep the battery charged, place it in the telephone base or charger when not in use.

Before use

After you install your telephone or power returns following a power outage, the handset or telephone will prompt you to set the date and time.

Set date and time

1. Use the dialing keys ( month (MM), date (DD) and year (YY). Then press SELECT.

2. Use the dialing keys ( (HH) and minute (MM). Then press or to choose AM or PM.

3. Press

SELECT to save.

Check for dial tone:

Press . If you hear a dial tone, the installation is successful.

If you do not hear a dial tone:

Make sure the installation procedures

•

described above are properly done. It may be a wiring problem. If you have

•

changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your cable / VoIP service provider for more information.

Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance

- which can vary with the locations of the

telephone base and handset, the weather, and the layout of your home or ofﬁce.

When the handset is out of range, the handset displays Out of range or no pwr at base.

If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect well when you press . Move closer to the telephone base, and then press

to answer the call. If the handset moves out of range during a telephone conversation, there may be interference. To improve reception, move closer to the telephone base.

0-9) to enter the

0-9) to enter the hour

Using the handset menu

Press MENU when the phone is not in use.

Press or until the screen displays the

2. desired feature menu.

Press SELECT to enter that menu.

To return to the previous menu, press CANCEL.

•

To return to idle mode, press and hold CANCEL.

•

Configure your telephone

Set language

The LCD language is preset to English. You can select English, French or Spanish to be used in all screen displays.

Press MENU when the handset is not in

1. use.

Scroll to Settings, and then press SELECT

2. twice.

Scroll to choose English, Français or

3. Español, and then press SELECT.

Press SELECT again to save.

Set date and time

Press MENU when the handset is not in

1. use.

Scroll to Set date/time, and then press

2. SELECT.

3. Use the dialing keys ( month (MM), date (DD) and year (YY). Then press SELECT.

4. Use the dialing keys ( (HH) and minute (MM). Then press or to choose AM or PM.

5. Press

SELECT to save.

Temporary tone dialing

If you have pulse (rotary) service only, you can switch from pulse to tone dialing temporarily during a call.

During a call, press .

1. Use the dialing keys to enter the relevant

2. number. The telephone sends touch-tone signals. It automatically returns to pulse dialing mode after you end the call.

0-9) to enter the

0-9) to enter the hour

Telephone operation

Handset control key panel:

Make a call

Press or , and then dial the telephone

• number.

Answer a call

Press , , or any dialing key.

•

End a call

Press OFF on the handset, or put the handset

• to the base or charger.

Speakerphone

During a call, press on the handset to

• switch between speakerphone and normal handset use.

Volume

During a call, press /VOLUME/ on the

• handset to adjust the listening volume.

The handset earpiece volume setting and speakerphone volume setting are independent.

Mute

The mute function allows you to hear the other party but the other party cannot hear you.

During a call, press MUTE on the handset or

telephone base. The screen displays Muted. Press MUTE again to resume the

conversation. The screen displays

Microphone ON.

Call waiting

When you subscribe to call waiting service from your telephone service provider, you hear an alert tone if there is an incoming call while you are on another call.

Press FLASH to put the current call on hold

• and take the new call.

Press FLASH to switch back and forth

• between calls.

Find handset

Use this feature to ﬁnd all system handsets.

To start paging:

Press /FIND HANDSET on the telephone

• base. All idle handsets ring and display

** Paging **.

To end paging:

Press /FIND HANDSET again on the

• telephone base.

-OR-

Press , , OFF, or any dialing key on the

• handset.

-OR-

Place the handset in the telephone base or

• charger.

Do not press and hold /FIND HANDSET for more than four seconds. It may lead to handset deregistration.

Join a call in progress

You can use up to two system handsets at a time on a home line call. You can buy additional expansion handsets (TR0Y-2013) for this telephone base. You can register up to ﬁve handsets to the telephone base.

When a handset is on a home call, press

•

or on another handset to join the call.

Press OFF to exit the call. The call continues

• until all handsets hang up.

Transfer a call

While on an outside call, you can transfer the call from one handset to another.

Press MENU on your handset during a call.

Scroll to Transfer, and then press SELECT.

Use the dialing keys to enter a destination

handset number. To answer the intercom call, press , , or

any dialing key on the destination handset.

Intercom

Use the intercom features for conversations between two devices.

Press INT on your handset when not in use.

Use the dialing keys to enter a destination

handset number. To answer the intercom call, press , , or

any dialing key on the destination handset. To end the intercom call, press OFF or

place the handset back in the telephone base or charger.

Transfer a call using intercom

While on an outside call, you can use the intercom feature to transfer the call from one handset to another.

Press INT on your handset during a call.

The current call is put on hold. Use the

dialing keys to enter a destination handset number.

To answer the intercom call, press , , or

3. any dialing key on the destination handset. You can now have a private conservation before transferring the call.

From this intercom call, you have the

4. following options:

You can let the destination handset join

• you on the outside call in a three-way conversation. Press and hold INT on the originating handset.

You can transfer the call. Press OFF, or

• place your handset back in the telephone base or charger. Your handset displays Transferred. The destination handset is then connected to the outside call.

You can press INT to switch between the

• outside call (Outside call displays) and the intercom call (Intercom displays).

The destination handset can end the

• intercom call by pressing OFF, or by placing the handset back in the telephone base or charger. The outside call continues

with the original system handset.

Answer an incoming call during an intercom call

If you receive an incoming call during an intercom call, there is an alert tone.

To answer a call, press . The intercom call

• ends automatically.

To end the intercom call without answering

• the outside call, press OFF. The intercom call ends and the telephone continues to ring.

Redial list

Each handset stores the last 10 telephone numbers dialed. When there are already 10 entries, the oldest entry is deleted to make room for the new entry.

Review the redial list

Press REDIAL when the handset is not in

use.

Press , , or REDIAL repeatedly until the

desired entry displays.

Dial a redial list entry

Press or to dial.

•

Delete a redial list entry

When the desired redial entry displays, press

DELETE.

Category

Storage

Method to retrieve messages

Built-in answering

system

Messages are stored in the telephone base.

Your messages will not be deleted automatically.

You have to delete your messages manually.

When you received new messages, handset displays XX new messages and the message window on the telephone base ﬂashes.

To retrieve messages, usually there are two ways:

Press a button

• on the telephone base; or

Access remotely

• with an access code.

Telephone base control key panel:

Voicemail from

telephone service

Messages are stored in a server or system provided by your telephone service.

Your messages may be automatically deleted after a period of time.

Contact your telephone service provider for more details.

When you received new messages, the handset displays and New voicemail.

To retrieve messages, you need an access number and/or a passcode provided by your telephone service provider.

Set your built-in answering system

Your answering system has various features, read below for the basic settings.

The answering system can record and store up to 99 messages. Each message can be up to three minutes in length. The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics.

Your answering system allows you to set your announcement, to save and delete messages, activate call screening, to set number of rings before pick up, to access remotely, and to control the recording time.

Turn the answering system on or off

The answering system must be turned on to answer and record messages.

To turn on or off with the telephone base:

Press /ANS ON on the telephone base to turn

• the built-in answering system on or off.

To turn on or off with the handset:

Press MENU when the phone is not in use.

1. Scroll to highlight Answering sys, and then

2. press SELECT.

Scroll to highlight Answer on/off, and then

3. press SELECT.

Scroll to highlight Answer: On or

4. Answer: Off, and then press SELECT to save. You hear a conﬁrmation tone.

Default announcement

The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own.

Record your own announcement

The announcement can be up to 90 seconds in length.

Press MENU when the phone is not in use.

Scroll to Answering sys and then press

SELECT twice. The handset displays Play [2] Del [3]

Rec [7], and it announces, “To play, press 2. To record, press 7.”

Press 7 to record. The handset announces,

“Record after the tone. Press STOP when you are done.” After the tone, speak towards the

handset microphone. Then, press 5 when done.

Play the announcement

Press MENU when the phone is not in use.

1. Scroll to Answering sys and then press

2. SELECT twice.

The handset displays Play [2] Del [3]

Rec [7], and it announces, “To play, press 2. To record, press 7.”

Press 2 to record. The handset announces,

“Record after the tone. Press STOP when you are done.” Then, press 2 to play the

announcement.

Delete the announcement

Press MENU when the phone is not in use.

1. Scroll to Answering sys and then press

2. SELECT twice.

The handset displays Play [2] Del [3]

Rec [7], and it announces, “To play, press 2. To record, press 7.”

Press 3 to delete your own recorded

4. announcement.

Set number of rings

You can set the answering system to answer an incoming call after 2, 3, 4, 5 or 6 rings; or toll saver. If you choose toll saver, the answering system answers a call after 2 rings when you have new messages, or after 4 rings when you have no new messages.

Press MENU when the phone is not in use.

1. Scroll to Answering sys then press SELECT.

2. Scroll to Ans sys setup then press SELECT.

3. Scroll to # of rings then press SELECT.

4. Scroll to choose 2, 3, 4, 5, 6 or Toll saver.

5. Press SELECT to save and you hear a

6. conﬁrmation tone.

Message alert tone

When the message alert tone is set to on, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert tone is preset to off.

Press MENU when the phone is not in use.

1. Scroll to Answering sys then press SELECT.

2. Scroll to Ans sys setup then press SELECT.

3. Scroll to Msg alert tone then press SELECT.

4. Scroll to choose Tone: On or Tone: Off.

5. Press SELECT to save and you hear a

6. conﬁrmation tone.

Recording time

You can set the recording time limit for each incoming message.

Press MENU when the phone is not in use.

1. Scroll to Answering sys then press SELECT.

2. Scroll to Ans sys setup then press SELECT.

3. Scroll to Recording time then press

4. SELECT.

Scroll to choose 3 minutes, 2 minutes or

5. 1 minute.

Press SELECT to save and you hear a

6. conﬁrmation tone.

Use your built-in answering system

New message indication

When there are new answering system messages, The handset displays XX new messages and the message window on the telephone base ﬂashes.

Message playback

To playback messages at the telephone base:

Press /PLAY when the phone is not in use.

•

Options during playback:

Press VOL- or VOL+ to adjust the speaker

•

volume. Press /SKIP to skip to the next message.

•

Press /REPEAT to repeat the message

•

currently playing. Press /REPEAT twice to listen to the previous message.

Press X/DELETE to delete the playing

•

message. The system advances to the next message.

Press /STOP to stop.

•

To playback messages at the handset:

Press MENU to choose Play messages.

•

Press SELECT.

Options during playback:

Press /VOLUME/ to adjust the message

•

playback volume. Press 6 to skip to the next message.

•

Press 4 to repeat the message. Press 4

•

during the time and day announcement to hear the previous message.

Press 3 to delete the playing message.

•

Press OFF to stop the playback.

•

Press to switch between speakerphone

•

mode and handset mode.

Delete all old messages at the telephone base

To delete all old messages at the telephone base:

Press X/DELETE twice when the phone is not in use.

To delete all old messages on a handset:

Press MENU when the phone is not in use.

1. Scroll to Answering sys, and then press

2. SELECT.

Scroll to Delete all old, and then press

SELECT twice. You hear a conﬁrmation tone.

Remote access

A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can use this preset code, or set your own.

Dial your telephone number from any

1. touch-tone telephone.

When the system plays your announcement,

2. enter the two-digit security code.

You can enter one of the following remote

3. commands.

Command Description

Play all messages.

Play new messages.

Delete the current message (during playback).

Delete all old messages.

Repeat the current message (during playback).

Stop.

Hear a list of remote commands.

Skip to the next message (during playback).

Record a new announcement.

End the call.

Turn the answering system on or off.

Hang up or press 8 to end the call.

Remote access code

A two-digit security code is required to access the answering system remotely from any touchtone telephone. The preset code is 19. You can set the code from 00 to 99.

Press MENU when the phone is not in use.

1. Scroll to Answering sys then press SELECT.

2. Scroll to Ans sys setup then press SELECT.

3. Scroll to Remote code, and then press

4. SELECT.

Use the dialing keys to enter a two-digit number.

-OR- Scroll to a desired two-digit number.

Press SELECT to save and you hear a

6. conﬁrmation tone.

Use the built-in answering system and voicemail service

You can use your answering system and voicemail service together by setting your answering system to answer before voicemail service answers as described below. To learn how to program your voicemail settings, contact your telephone service provider.

If you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail service is set to answer. For example, if your voicemail service answers after six rings, set your answering system to answer after four rings. Some voicemail service providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

Retrieve voicemail from telephone service

Voicemail is a feature available from most telephone service providers. It may be included with your telephone service, or may be optional. Fees may apply.

Retrieve voicemail

When you received a voicemail, the handset displays and New voicemail. To retrieve, you typically dial an access number provided by your telephone service provider, and then enter a security code. Contact your telephone service provider for instructions on how to conﬁgure the voicemail settings and listen to messages.

Turn off the new voicemail indicators

If you have retrieved your voicemail while away from home, and the handset still displays the new voicemail indicators, use this feature to turn off the indicators.

This feature turns off the indicators only, it does not delete your voicemail messages.

Press MENU when the handset is not in use.

1. Scroll to Settings, and then press SELECT.

2. Scroll to Clr voicemail, and then press

3. SELECT.

Press SELECT to save and you hear a

4. conﬁrmation tone.

Expand your telephone system

Add and register a handset

You can add new cordless handsets (TR0Y-2013), DECT 6.0 to your telephone system (purchased separately).

Your telephone system supports a maximum of ﬁve handsets.

Additional handsets registered to the telephone system are assigned numbers in the sequential order. Register each handset with the telephone base before use.

When ﬁrst purchased and properly charged, each expansion handset shows

To register HS... and ...see manual alternately.

Charge the handset before registering it to the telephone base.

To register a handset:

Place the new or non-registered handset in the

•

telephone base. After about 10 seconds, the handset shows Registering...

Do not place the handset in the charger.

The handset shows Registered and you hear a beep when the registration process completes. The registration process takes about 90 seconds to complete.

Deregister all devices

To replace a handset or reassign the designated handset number of a registered handset, you must deregister all handsets and then individually register each handset.

To deregister all handsets:

Press and hold /FIND HANDSET on the

1. telephone base for about 10 seconds until the IN USE light on the telephone base ﬂashes.

Immediately press /FIND HANDSET again.

All handsets show To register HS... and ...see

manual alternately when the deregistration

process completes. The deregistration process takes about 10 seconds to complete.

ECO mode

This power conserving technology reduces power consumption for optimal battery performance. The ECO mode activates automatically whenever the handset is synchronized with the telephone base.

General product care

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a dry non-abrasive cloth. Do not use dampened cloth or cleaning solvents of any kind.

Frequently asked questions

Below are the questions most frequently asked about the cordless telephone. If you cannot ﬁnd the answer to your question, visit our website at www.vtechphones.com or call 1 (800) 595-9511 for customer service. In Canada, go to

www.vtechcanada.com or call 1 (800) 267-7377.

My telephone does not work at all.

The display shows No line. I cannot hear the dial tone.

The answering system does not record messages.

Make sure the telephone base is installed properly, and battery is installed and charged correctly. For optimum daily performance, return the handset to the telephone base after use.

Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord.

If changing telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider.

You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions.

Make sure the answering system is on. When the answering system is on, ANS ON should display on the handset and the telephone base.

When the answering machine memory is full, it does not record new messages until some old messages are deleted.

If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail service answers. To determine how many rings activate your voicemail service, contact your telephone service provider.

The answering system does not announce the correct day of the week for recorded messages time stamp.

The messages on the answering system are incomplete.

I accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English.

Make sure you have set the date and time. See Configure your telephone section.

If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset recording time.

If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

While the handset is not in use, press MENU and then enter

364 to change the handset

LCD language back to English.

Limited warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you” ) that the Product and all accessories provided in the sales package ( “Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

Product that has been subjected to misuse,

1. accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, ﬁre, water or other liquid intrusion; or

Product that has been damaged due to repair,

2. alteration or modiﬁcation by anyone other than an authorized service representative of VTech; or

Product to the extent that the problem experienced

3. is caused by signal conditions, network reliability, or cable or antenna systems; or

Product to the extent that the problem is caused

4. by use with non-VTech accessories; or

Product whose warranty/quality stickers, product

5. serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

Product purchased, used, serviced, or shipped for

6. repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

Product returned without a valid proof of purchase

7. (see item 2 on the next page); or

Charges for installation or set up, adjustment

8. of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

Return the entire original package and contents

1. including the Product to the VTech service location along with a description of the malfunction or difﬁculty; and

Include a “valid proof of purchase” (sales receipt)

2. identifying the Product purchased (Product model) and the date of purchase or receipt; and

Provide your name, complete and correct mailing

3. address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modiﬁcations to this limited warranty and you should not rely on any such modiﬁcation.

State/Provincial Law Rights: This warranty gives you speciﬁc legal rights, and you may also have other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of ﬁtness for a particular purpose and merchantability (an unwritten warranty that the Product is ﬁt for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost proﬁts or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

Technical specifications

Frequency control

Transmit freuency

Channels 5

Nominal effective range

Power requirements

Memory Handset directory:

Crystal controlled PLL synthesizer

Handset: 1921.536-1928.448 MHz

Telephone base: 1921.536-1928.448 MHz

Maximum power allowed by FCC and IC. Actual operating range may vary according to environment conditions at the time of use.

Handset: 2.4V Ni-MH battery

Telephone base: 6V AC @ 400mA

Charger: 6V AC @ 300mA

50 memory locations; up to 30 digits and 15 characters

Handset caller ID log: 50 memory locations; up to 24 digits and 15 characters

VTech TR16-2013, TR1-2013 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual