Vtech sbc20-2432 Service Manual

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, near a bath tub, kitchen sink, or swimming pool).

5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

6. Slots and openings in the cabinet and the back or bottom are provided for ventilation. To protect it from overheating, these openings must not be blocked by placing the product on the bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation where proper ventilation is not provided.

7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

8. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

9. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

10. To reduce the risk of electric shock, do not disassemble this product. Opening or removing cabinet parts other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the appliance is subsequently used.

11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

Important Safety Instructions

12. Unplug this product from the wall outlet and contact the Supplier under

the following conditions:

A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D . If the product does not operate normally by following the operating

instructions. Adjust only those controls that are covered by the operating instructions, because improper adjustment of other controls may result in damage and will often require extensive work by an

authorized technician to restore the product to normal operation. E. If the product has been dropped and the cabinet has been damaged. F. If the product exhibits a distinct change in performance.

. Avoid using a telephone (other than a cordless type) during an electrical

storm. There may be a remote risk of electric shock from lighting.

14. Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

Introduction

The 20-2432 is an advanced cordless telephone that operates in the 2.4GHz frequency range. Your 20-2432 is capable of supporting up to a maximum of 8 Handsets. Using additional Handsets, several people can be using the cordless system at the same time. For example:

• 2 Handsets conferenced on a Line 1 call; while 2 additional Handsets are conferenced on a Line 2 call.

• 2 Handsets conferenced on a Line 1 call; while another Handset is in intercom mode with the Base Unit.

• 1 Handset on Line 1; a different Handset in Intercom mode with the Base Unit; 2 additional Handsets are conferenced on Line 2.

This manual is designed to familiarize you with the 20-2432 cordless telephone. We strongly recommend you read the manual before using your phone.

MENU DRIVEN DISPLAYS

The 20-2432 Handset and Base feature a user-friendly display, making it easy to access the many features of this multi-Handset, cordless system. The three black keys, found directly below the LCD screen, are called The function of the softkeys changes depending on what you're doing, here are some examples:

For example, when the Handset is in the idle mode, the LCD displays:

In this case, the three softkeys access REDIAL, MENU and MEMORY. When the Handset is active, the LCD displays:

In this case, the three softkeys access VOLUME, HOLD and MUTE.

Parts Check List

1. Base Unit

2. Handset

3. AC Power Adapter

4. Telephone Cords

Handset

5. Batteries (2)

6. Belt Clip

7. Owner's Manual

8. 2.5mm Headset

Belt Clip

Base Unit

Batteries (2)

AC Power Adapter

Telephone Line Cord

2.5mm Headset

OWNER'S MANUAL

Owner's Manual

The Handset Layout

2 3

1. Antenna

2. Message Waiting Indicator

3. Earpiece

4. Headset Jack (2.5mm)

5. Scroll Keys

6. Line 1 (Flash)

7. Dialing Keys (0-9,*,#)

8. Handsfree Speakerphone

14 15

9. LCD Display

10. Select/OK

11. Off (Clear)

12. Line 2 (Flash)

13. Battery Compartment (back of Handset)

14. Billed Services Key

15. Intercom/Transfer Key

16. Microphone

The Base Unit Layout

6 7

8 9

10 11

12 13

LINE 2

LINE 1/

L1 + L2

7V DC

THIS PHONE.

15 16 17 18 19

20 21 22

23 24 25 26 27

COMPLIES WITH 47 CFR PART 68

REGISTRATION NO.: US: EW7 WI00B80-513700

RINGER EQUIVALENCE: 0.0B

USOC JACK: RJ11C, RJ14C

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION

IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: 1)THIS DEVICE MAY

NOT CAUSE HARMFUL INTERFERENCE; AND 2) THIS DEVICE MUST

ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE

THAT MAY CAUSE UNDESIRED OPERATION.

PRIVACY OF COMMUNICATIONS MAY NOT BE ENSURED WHEN USING

MODEL : 20-2432

VTECH TELECOMMUNICATIONS LTD.

MANUFACTURED IN CHINA

1. Message Waiting Indicator (Line1, Line2)

2. Spare Battery Indicator

3. Charge Indicator

4. Charging Contacts

5. Auto Callback Key

6. 3-Way Calling Key

7. Repeat Dialing Key

8. Speakerphone Key

9. Line 1 Key

10. Data Jack

11. Line 1 Jack

12. Line 2 Jack

13. DC Connector

14. Headset Jack

HAC

FCC ID: EW780-5001-00

15. LCD Display

16. Scroll Keys

17. Select Key

18. Clear Key

19. Volume Keys

20. Intercom/Transfer Key

21. Mute Key

22. Dialing Keys (0-9,*,#)

23. Hold Key

24. Flash Key

25. Redial Key

26. Line 2 Key

27. Headset Key

28. Spare Battery Drawer

29. Spare Battery Release

Setup

Plug the AC power adapter into an electrical outlet, and the DC connector into the back of the Base unit.

7V DC

FCC ID: EW780-5001-00

To AC outlet

HAC

MODEL : 20-2432

VTECH TELECOMMUNICATIONS LTD.

MANUFACTURED IN CHINA

COMPLIES WITH 47 CFR PART 68

REGISTRATION NO.: US: EW7 WI00B80-513700

RINGER EQUIVALENCE: 0.0B

USOC JACK: RJ11C, RJ14C

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION

IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: 1)THIS DEVICE MAY

NOT CAUSE HARMFUL INTERFERENCE; AND 2) THIS DEVICE MUST

ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE

THAT MAY CAUSE UNDESIRED OPERATION.

PRIVACY OF COMMUNICATIONS MAY NOT BE ENSURED WHEN USING

THIS PHONE.

7V DC

LINE 2

LINE 1/

L1 + L2

Getting Started

To telephone socket outlet

AC adapter

To telephone jack

Examples of 1-Line and 2-Line Cords

RJ-11 One line cord

RJ-14 2 line cord

Connecting to the telephone lines

Your 2-Line 20-2432 will work fine even if you only have one telephone line. We recommend connecting the modular telephone cord to the jack labeled LINE 1 / L1 + L2, located on the bottom of the Base Unit. Here are steps for connecting 2 lines:

If you have 2 Lines coming out of a Single Wall Jack: Connect a 4-wire (RJ-14) modular phone cord between the wall jack and the phone jack labeled L1 / L1 + L2.

If you have 2 Lines, each coming out of Separate Wall Jacks: Connect a modular phone cord from the wall jack you want to designate as your LINE 1, to the LINE 1 / L1 + L2 jack on the bottom of the Base Unit. Next, connect a phone cord from the remaining wall jack to the LINE 2 jack on the Base Unit.

Data Port

Your 2-Line 20-2432 has a Data Port on the back of the Base Unit. This port provides an easy way to connect your fax machine, laptop computer, modem or other telephone device for direct access to LINE 2.

The Data Port only provides access to Line 2, so you must have an active line connected to the LINE 2 jack on the bottom of the Base Unit. Connect a modular phone cord from the Data Port (look for the small door marked DATA on the back of the Base Unit) to your fax, laptop, etc.

NOTE: While the Data Port is in use, accidental use of Line 2 by a parallel phone, your 20-2432, or a Call Waiting ID alert may interrupt the data transmission.

Installation of Battery in Handset

Follow the steps below:

Getting Started

The original Handset that is shipped with your 20-2432 system will be automatically registered to the Base. This Handset is HANDSET 1.

As you register additional Handsets to the system, they will be assigned extension numbers in the following order: HANDSET 2, HANDSET 3, HANDSET 4, etc.

1. Remove the battery cover by

pressing on the indent and sliding downward.

2. Place the new battery in the

Handset with the metal contacts aligned with the charge contacts in the battery compartment.

. Replace the battery cover by

sliding it upward.

4. If the new battery is not already

charged, place the handset in the Base Unit, or a remote charging stand, and allow it to charge for 12 hours. After initial charge, a maintenance charge of 8 hours should be sufficient.

Whenever a charged Handset battery is installed, the Handset will automatically begin SEARCHING FOR BASE (if previously registered), or it will prompt you to ENTER BASE ID to register the new Handset. See Registration and Operation for details.

Charging Of Handset Battery

Charging of Handset Battery

The Handset of your 20-2432 cordless telephone is powered by a rechargeable battery. It charges automatically whenever the Handset is in the Base Unit.

You should charge the battery for 12 hours when you first receive your phone. You'll know the battery needs charging when:

• The low battery message is displayed:

• The handset seems completely dead, the LCD is completely clear and does not activate when you press the keys.

IMPORTANT:

1. Do not dispose of a battery in a fire, the cell may explode.

2. Do not open or mutilate the battery. Toxic substances may be released, causing harm to eyes or skin.

3. Exercise care in handling batteries in order to prevent an accidental short of the charge contacts, potentially causing the battery to overheat.

4. Do not dispose of this battery into household garbage. Contact your local recycling organization for recommended disposal sites.

Getting Started

Dial Tone

Checking for Dial Tone

After the battery is charged press a LINE key on the Handset. PHONE ON will appear on the Handset display, and you will hear dial tone. If not, see

In Case of Difficulty.

Getting Started

Tone/Pulse Selection

See SELECT TONE/PULSE AT THE BASE UNIT for details.

CAUTION: Use only the power supply provided with your cordless phone.

IMPORTANT: FOR MAXIMUM PERFORMANCE OF YOUR CORDLESS TELEPHONE SYSTEM:

1. Choose a central location for your Base Unit.

2. Install your Base Unit and Extension Handsets away from electronic equipment, such as personal computers, television sets and microwave ovens.

3. In locations where there are multiple cordless telephones, separate base units as much as possible.

4. Install your telephone equipment away from heat sources and sunlight.

5. Avoid excessive moisture, dust or extreme cold.

BEFORE USING YOUR HANDSET(S), CAREFULLY PEEL OFF THE PROTECTIVE FILM COVERING THE DISPLAY.

Spare Battery Charger/Power Backup Function

The 20-2432 uses the spare battery charger in the Base Unit to provide operational backup in the event of a power failure. With a fully charged battery in the spare battery charger, you will still be able to place and receive calls from the Handset for up to one hour. During Power Backup mode, you will not be able to use the Base Unit.

The spare battery can also be used to replace a drained handset battery, ensuring uninterrupted use.

NOTE:

When using the 20-2432 during Power Backup mode, audio quality may be compromised due to reduced power availability.

1. Open the spare battery charger by pressing the release button, located on the left-hand side of the Base Unit. A drawer will open to reveal the spare battery compartment.

2. Place a battery in the drawer with the charge contacts facing up and to the right.

3. Push the drawer closed.

The spare battery charger takes 24 hours to fully charge a drained battery.

Getting Started

BATTERY

CAUTION: TO

INSTALL THIS

REDUCE RISK OF FIRE,

SIDE UP

USE ONLY VTECH

80-5017-00-00

Registration and Operation

Registration And Operation Of The 20-2422 Accessory Handset

Your 20-2432 system can operate up to 8 Handsets. The accessory Handset consists of the following:

Getting Started

Handset

Belt Clip

Battery

Setup Of The 20-2422 Accessory Handset

1. Plug the AC power adapter into

an electrical outlet.

2. Remove the Handset battery cover by pressing on the indent and sliding downward.

3. Place the new battery in the

Handset, with the metal contacts aligned with the charge contacts in the battery compartment.

4. Replace the battery cover by sliding it upward.

5. Place the Handset in the Charge Cradle, and allow it to charge for 12 hours. After the initial charge, a maintenance charge of 8 hours should be sufficient.

Charger Unit

Registration and Operation

Enter Base ID Code

1. After charging the Handset, remove it from its Charge Cradle; the screen will display:

alternating with this screen:

2. If, after charging the Handset, you see:

3. Press NEW. You will now see the ENTER BASE ID screen as described in step 1.

4. Find the BASE ID Code by doing the following: (the Base must be in idle (OFF) mode)

A. At the Base, press MENU B. Scroll down to DISPLAY BASE-ID C. Press OK. The Base screen will display

the 15-digit ID Code. Afterwards, it will return the idle screen.

Getting Started

5. Enter the 15-digit Base ID Code into the Handset; then press OK.

6. Wait approximately 15 to 60 seconds. You will hear confirmation beeps from the Base and Handset. The newly registered Handset will now assign itself the lowest handset number not previously assigned to a different system Handset (1 through 8).

7. If the Handset displays REJECTED BY BASE or continues to display SEARCHING FOR BASE for well beyond 60 seconds, try the registration process again by repeating the above steps.

Congratulations! You can now enjoy the benefits of your 2-Line MultiHandset system.

Handset and Base Indicators

Handset and Base Icons

Icon

Basic Operation

Description

Line In Use indicator On steady with no number next to it when a parallel set is in use. On steady with one or more numbers next to it, indicating

which extensions are using the line. For example, 02 indicates that the Base (0) and Handset 2 are on a call on Line 1.

Intercom indicator On steady with the extension numbers currently on an intercom call. For example, 02 indicates that the Base and Handset 2 are on an intercom call.

Battery indicator Cycles (Low, Medium, and High) when Handset battery is charging. Flashes when a low battery condition is detected.

Enhanced Mode indicator On steady when active Handset or Base is in Enhanced mode.

Mute indicator On steady when the Handset or Base microphone is muted.

Hold indicator On steady when the line is on hold.

Handset Registration indicator

FF is displayed when a Handset is either not registered, is

searching for a Base unit.

(Only in Handset)

(Only on Handset)

AC Power Failure indicator

On steady when the AC power fails, the spare battery in the Base Unit is providing power backup.

Handset and Base Indicators

Handset LEDs

LED

Message Waiting

Base LEDs

LED

Line 1 Message Waiting/Line 2 Message Waiting

Line 1 Line 2

Handset Charging

Mute Speakerphone

Spare Battery

Headset

Description

• Flashes to indicate that you have new messages in your voicemail. Service must be subscribed to through your local telephone company.

Description

• Flashes to indicate that you have new messages in your voicemail. Service must be subscribed to through your local telephone company.

• Lights when line is being used by the 20-2432 system.

• Flashes when another telephone on the same line (parallel extension) is in use or when line is on hold.

• Lights whenever the Handset is placed in the Base Unit charging cradle.

• Lights when Base microphone is muted.

• Lights when Base Speakerphone is in use.

• Lights when a Spare Battery pack is charging in the Base Unit charger.

• Lights when the Headset option is in use on the Base Unit.

Basic Operation

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