Vtech QW5872 User Manual

Table of contents

Getting started . . . . . . . . . . . . . . . . . . . . . 3

Before you begin . . . . . . . . . . . . . . . . . . . . . 3

Parts checklist. . . . . . . . . . . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . 4

Choose location . . . . . . . . . . . . . . . . . . . . 4

Install handset battery. . . . . . . . . . . . . . . . . 4

Power guard/spare battery charger feature . . . . . . 5

Table/desk installation . . . . . . . . . . . . . . . . 6

Wall mounting . . . . . . . . . . . . . . . . . . . . . 7

Charge the handset battery . . . . . . . . . . . . . . 7

Check for dial tone . . . . . . . . . . . . . . . . . . 8

Belt clip . . . . . . . . . . . . . . . . . . . . . . . . . 8

Registration . . . . . . . . . . . . . . . . . . . . . . . 9

Re-register existing handsets to a new base . . . . . 9

De-register all system handsets . . . . . . . . . . . 9

Basic operation . . . . . . . . . . . . . . . . . . . . 10

Handset and base indicators. . . . . . . . . . . . . . 10

Handset display . . . . . . . . . . . . . . . . . . . 10

Base display . . . . . . . . . . . . . . . . . . . . 11

Handset layout . . . . . . . . . . . . . . . . . . . 12

Base unit layout . . . . . . . . . . . . . . . . . . . 13

Telephone operation . . . . . . . . . . . . . . . . . . 14

Making calls . . . . . . . . . . . . . . . . . . . . . 14

Answering calls . . . . . . . . . . . . . . . . . . . 14

Flash function . . . . . . . . . . . . . . . . . . . . 15

Redial . . . . . . . . . . . . . . . . . . . . . . . . 15

Mute . . . . . . . . . . . . . . . . . . . . . . . . . 15

Conference call . . . . . . . . . . . . . . . . . . . 15

Volume . . . . . . . . . . . . . . . . . . . . . . . 15

Transferring calls . . . . . . . . . . . . . . . . . . 16

Intercom call. . . . . . . . . . . . . . . . . . . . . 16

Call forward . . . . . . . . . . . . . . . . . . . . . 17

Handset locator . . . . . . . . . . . . . . . . . . . 18

Headset . . . . . . . . . . . . . . . . . . . . . . . 18

Operating range . . . . . . . . . . . . . . . . . . . 19

Handset display screen messages . . . . . . . . . 20

Base display screen messages . . . . . . . . . . . 22

Telephone settings . . . . . . . . . . . . . . . . . . . 23

Ringer volume. . . . . . . . . . . . . . . . . . . . 23

Ringer tone . . . . . . . . . . . . . . . . . . . . . 23

Key tone . . . . . . . . . . . . . . . . . . . . . . . . 24

Language. . . . . . . . . . . . . . . . . . . . . . . . 24

Dial type . . . . . . . . . . . . . . . . . . . . . . . . 24

Directory . . . . . . . . . . . . . . . . . . . . . . . . 25

Storing a new entry . . . . . . . . . . . . . . . . . 25

Review/dial from the phonebook . . . . . . . . . . 26

Edit a phonebook entry . . . . . . . . . . . . . . . 27

Delete a phonebook entry. . . . . . . . . . . . . . 27

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 28

Shared call log . . . . . . . . . . . . . . . . . . . . . 28

About call history (caller ID) . . . . . . . . . . . . . 29

Review call history . . . . . . . . . . . . . . . . . 29

Delete records from call history . . . . . . . . . . . 29

Dial a displayed number . . . . . . . . . . . . . . 29

Store a call history record in the directory . . . . . 30

Table of contents

Voicemail . . . . . . . . . . . . . . . . . . . . . . . 31

Access voicemail . . . . . . . . . . . . . . . . . . 31

Clear voicemail . . . . . . . . . . . . . . . . . . . 31

Program the voicemail access keys. . . . . . . . . 31

Program password . . . . . . . . . . . . . . . . . 32

Program the VOICEMAIL key . . . . . . . . . . . . 32

Program the PLAY key . . . . . . . . . . . . . . . 32

Program the SKIP key . . . . . . . . . . . . . . . 33

Program the ERASE key . . . . . . . . . . . . . . 33

Reset all codes . . . . . . . . . . . . . . . . . . . 33

Custom pay-per-use (PPU) features . . . . . . . . . . 34

PPU keys on base . . . . . . . . . . . . . . . . . 34

PPU keys on handset . . . . . . . . . . . . . . . . 34

Change PPU key setting . . . . . . . . . . . . . . 35

Change auto call back number . . . . . . . . . . . 35

Change 3-way calling number . . . . . . . . . . . 36

Change repeat dialing number . . . . . . . . . . . 36

Reset all codes . . . . . . . . . . . . . . . . . . . 36

Batteries . . . . . . . . . . . . . . . . . . . . . . . . 37

Battery care and maintenance . . . . . . . . . . . 37

Replacing the handset battery . . . . . . . . . . . 37

Additional information . . . . . . . . . . . . . . . . 38

Troubleshooting . . . . . . . . . . . . . . . . . . . . 38

Maintenance . . . . . . . . . . . . . . . . . . . . . . 45

Warranty . . . . . . . . . . . . . . . . . . . . . . . . 45

Important safety instructions . . . . . . . . . . . . . . 46

FCC, ACTA and IC regulations . . . . . . . . . . . . 47

Technical Specications . . . . . . . . . . . . . . . . 49

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Before you begin

Parts Checklist

1. Handset

2. Base unit

3. Batter y

4. Telephone line cord

5. Belt clip

6. Base wall mounting bracket

7. AC power adaptor

8. User’s manual

Getting started

• Important! Before using this

te lep hon e, you mus t r e a d t he important safety in s tr u ct i on s on page 46.

Base unit

Handset

Battery

AC power adaptor

Telephone line cord

Belt clip

Base wall mounting

bracket

User’s manual

Installation

Choose location

For maximum perform anc e of your cordless telephone system:

1. Choose a central location for your base unit.

2. Ins ta l l you r b ase u ni t a nd extension handsets away from electronic equipment, suc h as personal computers, television sets and microwave ovens.

3. In loc ations wh er e the re are mul tiple co rdles s telepho nes, separate base units as much as possible.

4. Install your telephone equipment away fro m hea t sou rc es and sunlight.

5. Avoid excessive moisture, dust or extreme cold.

Install handset battery

a) Align the two holes in the plug with

the socket pins, then snap the plug into place.

b) Place the battery in the compartment.

c) Replace cover by sliding it up into

place.

d) Place the handset in its base when

not in use to ensure maximum daily performance.

Installation

Power guard/spare battery charger feature

Your phone can use the spare battery in the base unit to provide operational backup in the event of a power failure. With a fully charged battery in the spare battery charger, you will still be able to place and receive calls from the handset for up to 1.5 hours.

The spare battery can also be used to replace a drained handset battery, ensuring uninterrupted use. A spare battery can be purchased from most retail stores that carry electronic equipment.

1. Open the spare battery compartment by pressing the lever on the cover as shown below in diagram one. Then pull the compartment cover up, as shown in diagram two.

2. Align the two holes in the plug with the socket pins, then snap the plug into place. Place the battery in the charger as shown in the diagram below.

3. Replace the spare battery compartment cover. The spare battery takes 16 hours to fully charge a drained battery.

• When using the phone during power backup mode, audio quality may be compromised due to reduced power availability.

CAUTION: To reduce

the risk of re or injury,

read and follow these instructions:

1. Use only the battery supplied, or equivalent.

2. Do not open or mutilate the battery. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

3. Exercise care in handling battery in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

Getting started

• Install the base unit away from electronic equipment such as personal computers, telev ision sets or microwave ovens. Av o id e xce s siv e heat, cold, dust or moisture.

Installation

Table/desk installation

Connect the power cord. charging the battery for at least 16 hours, connect the telephone line cord.

After

Modular

telephone jack

Standard electrical outlet

Installation

Wall mounting

Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting is optional.

1. Plug the adapter into an electrical outlet, and the connector to the bottom of the base unit.

2. Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack.

3. Line up the tabs on the wall mount adapters with the holes at the bottom of the base unit. Snap the

wall mount bracket rmly in place.

4. Mount the base unit on the wall. Position the base unit so the mounting studs will t into the holes

on the wall mount bracket. Slide base unit down on the mounting studs until it locks into place

Charge the handset battery

Place the handset in the base. Be sure to charge the battery for at least 16 hours before using your phone.

Getting started

• Install the base unit away from electronic

equipment such as

personal computers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.

Installation

Check for dial tone

After the batteries are charged, pick up the handset and press ON; you should hear a dial tone. If you

do not, try this phone in another phone jack.

Belt Clip (optional)

NOTE:

• Your phone contains an internal noise lter (for DSL subscribers). This means, If you subscribe to DSL

service, you shouldn’t experience interference or noise when using your phone due to your DSL service.

Registration

Your phone can operate up to four handsets. To order additional handsets call the supplier.

1. After charging the battery, the screen will display:

2. On the base unit, press MENU/SEL, then scroll to DISPLAY BASE ID, press MENU/SEL.

3. Enter the 15 digit base unit ID code, If you make a mistake, press the DELETE/MUTE key to backspace (delete characters), then enter the correct information.

4. Press MENU/SELECT to complete the registration process.

5. Once a valid base ID code has been entered, the display will blank for a second or two, and then show:

6. If the base accepts the new handset, after several seconds the new handset will show:

Where X is the new handset number assigned, sequentially, by the base.

Re-register existing handsets to a new base

1. Install your new base unit, the handset(s) will display SEARCHING…,

press and hold the MENU/SELECT button for two seconds.

2. The handset will display:

3. Follow steps 2 through 6 in Registration above.

De-register all system handsets

1. With the phone in idle, press *883244# on the base.

2. Then press MENU/SEL, IN USE and CHARGE, the POWER LED will

illuminate briey before returning to idle.

3. This will erase all handsets registered to the base. The handsets will now prompt you to:

4. Re-register the handset(s) to base by following steps 2 through 6 in Registration above.

ENTER BASE ID

###############

SEARCHING...

HANDSET X

ENTER BASE ID

###############

ENTER BASE ID

###############

Getting started

• The 15-digit base ID code may contain numbers and characters, including 0 through 9 and *. Make sure you enter all 15 digits.

• If you do not enter the correct digit sequence, you will hear an error tone. Press DELETE/MUTE key to backspace to erase a character(s) and carefully re-enter the base ID code.

• De-registering all system handsets will prevent any handset from placing calls until the handset is re-register to the base.

Handset and base indicators

Handset display

Icon Description

MUTE Turns on when the microphone is muted.

NEW Turns on when there are new call log entries.

Turns on when the ringer is muted.

Low battery indicator and charging indicator.

LED is on when in handsfree mode.

VOICEMAIL On when new voicemail is detected. Service must be subscribed through your

local telephone company.

Handset and base indicators

Base display

Icon Description

MUTE • MUTE turns on when the microphone is muted.

• LED is on when microphone is muted

NEW Turns on when there are new call log entries.

Turns on when the ringer is muted.

Displays when spare battery is charging in the base unit.

IN USE On when the phone is off hook.

CHARGE On when the handset is charging in the base.

VOICEMAIL On when new voicemail is detected. Service must be subscribed through

your local telephone company.

LED is on when base speakerphone is in use.

SPARE BATT • LED ashes when the base is operating on spare battery power.

• LED is on when a spare battery is charging and the power adapter is plugged into the base.

• In the event of a power failure, if a spare battery is charging in the base, the base will go into backup mode and use the spare battery for power.

Basic operation

Handset layout

1. Antenna

2. CID

3. Redial/pause

4. On/ash

5. Dialing key (0 - 9, *, #)

6. Voicemail

7. Play

8. Skip

9. Menu/select

10.

11. Speaker

12. Mute/delete

13. Off/clear

14. Billed services

15. Intercom

16. Erase X

Base unit layout

1. Intercom

2. In use

3. Spare battery compartment

4. Charge

5. Microphone

6. Auto call back

7. 3-way calling

8. Repeat dialing

9. Number keys

10. Speaker

11. Mute

12. Flash

13. Redial/pause

14. Caller ID

15. Exit

16. Delete

17. Phonebook

18. Menu/select

19. Skip

20. Volume

21. Erase

22. Voicemail

23. Play

Basic operation

Telephone operation

Making calls

From the handset:

Press ON (or, SPEAKER ( ) to use the handset speakerphone feature). Dial the phone number.

-OR-

Dial the phone number rst; then press ON or SPEAKER ( ). As you are entering numbers, press DELETE/MUTE or OFF/CLEAR to backspace and make corrections, or press and hold PAUSE to enter a 3 second dialing pause. Press OFF to end your call.

From the base unit

• Press SPEAKER ( ). Dial the phone number.

-OR-

Enter the phone number rst; then press SPEAKER ( ) As you are entering numbers, press DELETE or EXIT to backspace and make corrections, or press and hold PAUSE to enter a three second dialing pause.

• Press SPEAKER ( ) to end your call.

Answering calls

From the handset

• Press ON, SPEAKER or any of the number keys.

• Press OFF to end your call.

From the base unit

• Press SPEAKER ( ) or any of the dialing keys (0-9, *, #).

• Press SPEAKER ( ) to end your call.

Telephone operation

Flash function

You can use your phone with services such as call waiting. When you receive a call waiting signal, simply press the FLASH key to switch to the new call. Press FLASH again to switch back to the original call.

Redial

• Press REDIAL to display the last telephone number dialed from the handset or base unit (up to 32

digits). Use or to scroll through the ve previously dialed numbers.

When the beginning or the end of the redial list is reached, a double beep will sound.

• When the desired number is reached, press ON or SPEAKER ( ) to dial.

• Press DELETE/MUTE on the handset (or DELETE on the base) to delete the number from the redial memory.

• Press OFF/CLEAR on the handset (or EXIT on the base) to exit the redial review list.

Mute

• During an active call, press the MUTE key on handset or base unit to disable the microphone. The screen will display:

• Press MUTE again to return to normal two way conversation.

MICROPHONE ON will display briey.

Conference call

Your phone is capable of supporting conference calls between system handsets or base. It is possible to establish a conference between any two handsets (or a handset and the base) and the external line. If a handset or base already has a connection to the external line, and any other handset or base goes off-hook, a conference is immediately established. The handsets will show:

Volume

Press the VOLUME button on the handset or press the VOLUME button on the base to adjust listening volume. Each button press raises or lowers volume by one level. When you change the volume level, the new setting is saved. The new volume level will be applied each time you use the handset, speakerphone or headset.

PHONE 00:00:25 MICROPHONE MUTED

MUTE

PHONE 00:00:25

• Use FLASH to access other phone company subscriber services, as described by your provider.

• To end a conference call, press OFF at he handset or on the base. The conference call will not be terminated until all handsets or base unit have disconnected from the call.

Basic operation

• If the returned call is not answered within 30 seconds, the external call

will end

automatically.

• While in transfer mode (before releasing the call) you may toggle back and forth between the external call (the display will show OUTSIDE) and the intercom call (the display will show INTERCOM) by pressing the

INTERCOM key.

Telephone operation

Transferring calls

You can transfer calls between the base and any handsets registered to it. While you are on an external call, Using Transfer allows you to speak to the person who answers at the base or handset you are calling before releasing the external call to them.

• Press INTERCOM key on the handset or base, it will display:

• Select the number of the handset to which the call is to be transferred 1-4 or 0 for base. For example if you intercom handset 2 the display will show:

• Press ON, SPEAKER or INTERCOM on the handset or base being called to answer the intercom call. You may now discuss the external call with the person who answered the other handset or base.

• On the handset, press the OFF key to transfer the external call to the other handset or base. (If transferring from the base, press SPEAKER to transfer.)

Intercom call

You can intercom between the base and any handsets registered to it.

• From the idle (off) mode, press INTERCOM. The handset will

display:

• Select a number of the handset to be called (1-4 or 0 for base).

For example if you intercom the base the display will show:

TRANSFER TO:

CALLING

HANDSET 2

HANDSET 1

IS CALLING

CALL TRANSFERRED

INTERCOM TO:

CALLING

BASE

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