VTech ErisBusinessSystem UP406 User Manual

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Abridged user’s manual

UP406

4-Line Ofﬁce Phones

Deskset

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

Congratulations

on your purchase of this VTech product. Before using this product, please read the Important safety information.

This abridged user’s manual provides you with the basic installation and setup instructions. You may refer to the online complete user’s manual for complete installation and operation instructions at businessphones.vtech.com.

For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Model number: ErisBusinessSystem™ UP406

Type: 4-Line Office Phones Deskset

Serial number:

Purchase date:

Place of purchase:

Both the model and serial numbers of your VTech product can be found on the bottom of the deskset.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Compatible with

Hearing Aid T-Coil

TIA-1083

Telephones identiﬁed with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

ErisBusinessSystem™ is a trademark of VTech Communications, Inc.

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, ﬁre, or electric shock.

Safety information

• Read and understand all instructions in the user’s manual. Observe all markings on

the product.

• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock

from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain

circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of ﬂammable or ﬂame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a ﬁre or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

• Do not use this product near water, or when you are wet. For example, do not use it in a wet

basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

• Install this product in a protected location where no one can trip over any line or power cords.

Protect cords from damage or abrasion.

• If this product does not operate normally, see the Troubleshooting section in this manual or the

online complete user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 38-39. Do not open this product except as directed in the user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

• This power adapter is intended to be correctly oriented in a vertical or ﬂoor mount position. The

prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.

Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Important safety information

Especially about cordless telephones

• Electrical power: The telephone base must be connected to a working electrical outlet. The

electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

• Power adapter: The power adapter is intended to be correctly oriented in a vertical or ﬂoor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep wireless telephones at least six inches from the pacemaker.

• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,

when it is turned ON.

• Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

Important safety information

iii

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Deskset

Ethernet cable Wall mount bracket

Replacement directory card

Handset with coiled cord installed

Deskset power adapter

Abridged user’s manual

UP406

4-Line Ofﬁce Phones

Deskset

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

Table of contents

Getting started

Deskset overview .....................................1

Deskset icon display .................................4

Alert tones and lights ................................ 5

Alert tones .............................................5

Lights .....................................................5

Deskset installation ...................................6

Wall mount installation ............................10

To mount the deskset on the wall ........10

Wall mount to tabletop installation .......13

System setup .......................................... 14

Prime line ............................................14

Telephone settings

Telephone setup .....................................15

Ringer volume .....................................15

Set date/time .......................................15

LCD language .....................................16

Call privacy .......................................... 16

Telephone operation

Telephone operation ...............................17

Making and ending a call .....................17

On hook dialing (predialing) ................17

Answering a call ..................................17

Temporary ringer silencing ..................17

Options while on calls ............................. 18

Call waiting .......................................... 18

Volume control ..................................... 18

Call privacy .......................................... 18

Redial .....................................................19

To view the 10 most recently dialed

numbers ..............................................19

To redial a number ...............................19

Conference call .......................................20

A. Inviting parties using Intercom ........20

B. Join a call in progress .....................21

Intercom ..................................................22

Make an intercom call to an extension 22

Answer an intercom call ......................22

End an intercom call ............................ 22

Answer an incoming call during an

intercom call ........................................ 22

One touch ............................................... 23

Assign a one-touch entry ....................23

To dial a one-touch entry .....................24

Directory

Create directory entries ..........................25

Create a new directory entry ...............25

Search directory .....................................27

Search by name ..................................27

Display dial .......................................... 27

Caller ID

Caller ID operation ..................................28

Review the caller ID information ..........28

Dial a call history entry ........................28

Answering system

Private mailbox setup .............................29

Private mailbox on/off .......................... 29

Announcement ....................................29

Answering system operation ..................30

Message playback ...............................30

Options during playback ...................... 30

Remote access ....................................... 31

Appendix

Troubleshooting ......................................33

Maintenance ........................................... 35

FCC part 68 and ACTA ........................... 36

FCC part 15 ............................................ 37

Limited warranty .....................................38

Technical speciﬁcations ..........................40

Navigation keys

• While in menus, press or to scroll through the menus, highlight

items or change settings. Press /SKIP to enter the selected item, or press /REPEAT to return to the previous menu.

• While entering names or numbers, press /REPEAT or /SKIP to

move the cursor to the left or right.

• While playing back messages, press /REPEAT to repeat the message, or press /SKIP to skip to the next message.

MENU/SELECT

• Press to enter the menu.

• While in the menu, press to

select an item or save an entry or setting.

CANCEL

• While in a menu, press to cancel an operation and exit the menu display.

LINE 1-LINE 4 keys

• Press to make or answer a call on the desired line.

ANS SYS

• Press to enter the answering system menu.

MESSAGE WAITING indicator

• Flashes when there are new messages in the private mailbox.

CALL HISTORY

• Press to view caller ID information.

DIRECTORY

• Press to view directory information.

DELETE

• While playing a message, press to delete the message.

• While reviewing the caller ID information, press to delete an individual entry.

• While predialing, press to delete digits.

Getting started

Deskset overview

Getting started

Deskset overview

AUTO REDIAL

• Press to view the last 10 numbers dialed.

TRANSFER

• Press to transfer a call to an extension.

MUTE

• During a call, press to mute the microphone.

p/VOLUME/q

• During a call, press to adjust the listening volume.

• During message playback, press to adjust the playback volume.

• Press to adjust the ringer volume when in idle mode.

FLASH

• During a call, press to answer an incoming call when you receive a call waiting alert.

INTERCOM

• When in idle mode, press to initiate an intercom call.

HEADSET

• When a corded headset is connected to the deskset, press to make, answer or hang up a call.

CONFERENCE

• Press to add another extension or outside line to an existing call.

HOLD

• Press to place an outside call on hold.

LOWER

• When assigning or dialing a one-touch number, press to switch to the lower location (the second 16 locations) of a one-touch key.

One-touch keys

• Press to dial the desired one-touch number.

Directory card

To write names on the directory card, follow the steps below:

1. Pull out the directory card.

2. Write the information on the directory card.

3. Replace the directory card under the plastic cover.

SPEAKER

• Press to turn on the speakerphone. Press again to turn it off.

MIC

Getting started

Deskset overview

Main menu

The > symbol highlights a menu item.

Main menu

• Ringers

• Set Date/Time

• One Touch

• Phone Settings

• System Setup

• Registration

• Customer Support

Using menus

• Press MENU/SELECT to show the main menu.

• Press or to scroll through menu items.

• Press MENU/SELECT or /SKIP to select a

highlighted menu item.

• Press MENU/SELECT to save changes.

• Press CANCEL to cancel an operation, exit the

menu display or return to the idle screen.

>Ringers Set Date/Time One Touch Phone Settings

L1 L2 L3 L4

Telephone lines - On when this deskset is selected under the corresponding line group setting.

Ringer off - On steadily when the ringer volume is set to OFF .

Headset - On steadily when using a corded headset.

Speakerphone - On steadily when using the speakerphone.

MUTE

Mute - Microphone is muted.

PRIV

Call privacy - On steadily when the call privacy feature is set to On.

REC

Record a call - On steadily when recording a call.

New private mailbox message - New message in the private mailbox.

Private mailbox on - The private mailbox is turned on.

NEW

New caller ID log - Missed and new calls.

Getting started

Deskset icon display

Getting started

Alert tones and lights

Alert tones

One beep You have set the hold reminder on.

-OR-

The telephone is recording a memo.

-OR-

You have set the message alert tone on.

-OR-

There is an incoming call waiting.

Lights

Large lighted display

MESSAGE WAITING

• Flashes when there are new private messages.

LINE 1/LINE 2/LINE 3/LINE 4

• On when a telephone line is in use.

• Flashes when the telephone line is on hold.

• Flashes quickly when there is an incoming call or a transfer call.

HOLD

• On when a telephone line is on hold.

INTERCOM

• On when the deskset is on an intercom call.

• Flashes when there is an incoming intercom call.

MUTE

• On with the microphone is muted.

HEADSET

• On when the corded headset is in use.

ANS SYS

• On when the private mailbox is on.

• Flashes when the answering system is playing or recording announcements or messages.

SPEAKER

• On when the speakerphone is on.

3. Snap the kickstand into the desired grooves until it locks into place.

1. Plug the end of the coiled handset cord into the jack on the left side of the telephone.

2. Lift the kickstand as the arrow indicates below to release it from the groove.

There are seven pairs of grooves designed to hold the deskset at different angles for optimum visibility.

Getting started

Deskset installation

• This is not a stand-alone telephone. Make sure you have completed the installation and basic setup of the UP416 console, before you proceed with the installation of your deskset.

• Do not power up the deskset until you have plugged in the Ethernet cable as instructed in step 4.

• The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Getting started

Deskset installation

4. Connect the Ethernet cable and power adapter as shown below.

NOTES:

• Use only the power adapter supplied with this product. To order a replacement power

adapter, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

• If you want to use an occupied Ethernet wall jack, use the PC port on the deskset as

an Internet pass-through. For details, see Use the existing Ethernet wall jack in the installation guide or the online complete user’s manual.

Router

Plug the large end of the deskset power adapter into an electrical outlet not controlled by a wall switch.

Plug the other end of the Ethernet cable into the Ethernet switch or router connecting to your console.

Route the Ethernet cable through the slots.

Route the power cord through the slots.

Plug the small end of the deskset power adapter into the power jack at the back of the deskset.

Ethernet switch/ Router

Plug one end of the Ethernet cable into the Ethernet port (

Use only Supplied Adapter

L4 L3/4 L2 L1/2

5.1

Use only Supplied Adapter

) at the

back of the deskset.

Getting started

Deskset installation

After the deskset is powered up, it takes at least one minute for the deskset

to start up the system and the screen displays booting.... during startup.

The deskset is set to obtain IP address automatically by default. The screen displays Obtaining IP from DHCP server Please wait... when the deskset is obtaining IP from the Ethernet switch or router. When an IP is obtained, the screen displays IP obtained: XXX.XXX.X.XXX Press SELECT to proceed.

If the deskset cannot obtain the IP address automatically, it displays No IP assigned. Check network. and then the Network setup menu. You need to enter the IP address manually under the Set static IP menu. See To set static IP when initially setting up the deskset section in the online complete user’s manual for details.

To connect the deskset to the UP416 console:

1. When the deskset displays IP obtained: XXX. XXX.X.XXX Press SELECT to proceed, press

MENU/SELECT.

2. The deskset displays Enter the name of the Console connecting to this phone. Press

MENU/SELECT.

3. The deskset displays Console’s name. The console’s name is set as Console by default. If you have changed your console’s name, enter the same name using dialing keys on the deskset. Otherwise, skip to step 4 to continue.

• Press DELETE to delete a character.

• Press /REPEAT or /SKIP to move the cursor left

or right.

• Press 0 to add a space. When you finish editing, press MENU/SELECT to save.

4. The deskset screen displays Please set an

extension number to this phone. Press

MENU/SELECT to continue.

5. Press /REPEAT or /SKIP to choose the desired extension number. The extension number ranges from

11 to 26. Press MENU/SELECT to save.

(Continued on next page)

IP obtained:

XXX.XXX.X.XXX

Press SELECT

to proceed

Enter the name of the Console

connecting to

this phone.

Please set an

extension number

to this phone.

Set Ext No.

Console’s name:

Console_

Getting started

Deskset installation

6. It takes up to 60 seconds to complete the connection. The screen displays

Connected to Console (Console represents the name of the console) when the connection is successful.

• If the deskset displays Please check: 1. Console’s name and network info 2. Ethernet, make sure you enter your console’s name correctly and

the Ethernet switch or router is installed properly. Repeat steps 3-5 above to connect to console again.

7. The deskset displays Starting... It takes a while

for the system to finish the startup and the deskset enters idle screen when the startup is done.

8. Lift the handset. If you hear a dial tone, the installation was successful.

NOTES:

• If the connection is not successful, the deskset returns to the previous screen. Try the connection process again.

• Make sure you assign a unique extension number to the deskset.

• If you want to replace a deskset and keep the same extension number, release its

extension number after disconnected from the console. See Release extension number in the online complete user’s manual of your UP416 console.

Starting...

Getting started

Wall mount installation

To mount the deskset on the wall

1. Unplug the power adapter from the power outlet. Unplug the Ethernet cable from the Ethernet switch or router.

2. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the phone is mounted on the wall.

3. Lift the kickstand as indicated by the arrows below to release it from the grooves.

Protruding edge

Handset tab

Getting started

Wall mount installation

4. Snap the kickstand into the outermost grooves until it locks into place.

5. Install the wall mount bracket to the deskset as shown below. Insert the upper tabs of the mounting bracket into the upper slots at the back of the deskset. Press the lower tabs of the mounting bracket into the lower slots at the back of the deskset until they lock into place.

RouterRouter

Getting started

Wall mount installation

Standard wall plate

Ethernet switch/ Router

6. Connect the Ethernet cable to the Ethernet network that your console is connected to. Plug the power adapter into an electrical outlet not controlled by a wall switch.

7. Align the upper wall mounting hole on the back of the deskset with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate. Push the deskset down until it clicks securely in place.

8. Bundle the Ethernet cable and power adapter cord neatly with twist ties.

Getting started

Wall mount installation

Wall mount to tabletop installation

To change the deskset from the wall mount position to tabletop position, follow the steps below.

1. If the Ethernet cable and power adapter cord are bundled, untie them first.

2. Push the deskset up to remove it from wall. Unplug the Ethernet cable from the Ethernet switch or router and the power adapter from the power outlet.

3. See Deskset installation section on pages 6-8.

Getting started

System setup

Prime line

Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you make an outside call. If you select Auto, the deskset picks up any plugged telephone line starting from Line 1.

To set the prime line:

1. When the telephone is idle, press MENU/SELECT.

2. Press or to scroll to System Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Prime Line, then press

MENU/SELECT or /SKIP.

4. Press or to choose the desired line, then press

MENU/SELECT or /SKIP. To exit without making

changes, press CANCEL.

NOTE: If you install less than four telephone line cords to the UP416 console and select Auto as your Prime line setting, make sure you plug in your telephone line cords starting from L1/2 jack. Avoid having any unoccupied telephone jack between other occupied telephone jacks.

One Touch Phone Settings >System Setup Registration

System Setup Set Ext No. >Prime Line Network Setup

Prime Line Line 3 Line 4 >Auto

Ringer volume

Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the deskset screen. The UP406 deskset stores the volume setting for all lines.

1. When the deskset is idle, press MENU/SELECT.

2. Press MENU/SELECT again or /SKIP to select Ringers.

3. Press MENU/SELECT again or press /SKIP to select Ringer Volume.

4. Press , , /REPEAT, /SKIP, or /VOLUME/ on the deskset to adjust the ringer volume.

5. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

-OR-

When the deskset is idle, press /VOLUME/ to adjust the ringer volume, then press MENU/SELECT to save.

NOTE: The ringer volume also determines the ringer volume for intercom calls. If the deskset ringer volume is set to off, it is silenced for all incoming calls, including intercom calls.

Set date/time

The answering system displays the date and time of the message while playing messages. Before using the answering system, set the date and time as follows.

Follow the steps below to set the month, day, year and time:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Set Date/Time, then press

MENU/SELECT or /SKIP.

3. Use the dialing keys to enter the month (MM), day (DD) and year (YY). Press /REPEAT or /SKIP to scroll between month, day and year.

4. Press MENU/SELECT to move to the time setting.

5. Use the dialing keys to enter the hour and minute.

6. Press /REPEAT or /SKIP to select AM or PM.

7. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press

CANCEL.

Telephone settings

Telephone setup

>Ringers Set Date/Time One Touch Phone Settings

Ringers >Ringer Volume Ringer Tone

Volume

Ringers >Set Date/Time One Touch Phone Settings

Set Date 01/01/14 MM/DD/YY

Set Time

12:00 AM

Telephone settings

Telephone setup

LCD language

This feature allows you to change the language used for all screen displays. The language settings on the console, desksets and cordless handset are independent. By default, the language is set to English.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to LCD Language, then press

MENU/SELECT or /SKIP.

4. Press or to select English, Français or Español.

5. Press MENU/SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

Call privacy

The call privacy is set to Off by default. The deskset allows other extensions to join a call in progress. You can turn this setting on to ensure that only one device uses a line at a time.

To turn this feature on or off:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Call Privacy, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to On or Off.

5. Press MENU/SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

NOTE: To temporarily change the call privacy setting during a call, see page 18.

Ringers Set Date/Time One Touch >Phone Settings

LCD Language >English Francais Espanol

Phone Settings >LCD Language Home area code Key Tone

Phone Settings LCD Contrast Tone/Pulse >Call Privacy

Call Privacy On >Off

The deskset comes programmed to select the line automatically for calls when you do not press a line key. To override the automatic line selection setting, see Prime line on page 14 for details. When you answer a call, the deskset

automatically selects the ringing line.

Making and ending a call

To make a call from the deskset:

1. Lift the handset or press SPEAKER .

-OR To override automatic line selection, press LINE

1-LINE 4 for the desired line, then lift the handset.

2. Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).

To end a call from the deskset:

• Place the handset on the deskset to hang up.

-OR-

• Press the corresponding line key (LINE 1-LINE 4)

to hang up.

-OR-

• If you are using the speakerphone, press

SPEAKER to hang up.

NOTE: The elapsed time is not affected by accessing services from your telephone service provider.

On hook dialing (predialing)

1. Enter the telephone number. Press DELETE to make corrections.

2. Lift the handset or press SPEAKER to dial.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired line,

then lift the handset.

Answering a call

Lift the handset, or press the corresponding line key (LINE 1-LINE 4) or SPEAKER to answer an incoming call.

Temporary ringer silencing

When the telephone is ringing, you can temporarily silence the ringer of the deskset without disconnecting the call. Press MUTE to silence the ringer. The next call rings normally at the preset volume.

Telephone operation

Line 1 00:00:01

Telephone operation

Options while on calls

Call waiting

If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call.

• Press FLASH to put your current call on hold and take

the new call.

• Press FLASH at any time to switch back and forth

between calls.

Volume control

Use this feature to independently set the listening volume to one of six levels for each of the listening options (corded handset, corded headset and speakerphone). All settings are independent. While on a call, press /VOLUME/ to adjust the listening volume.

Call privacy

During a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up.

To turn call privacy off during a call:

1. During the call, press MENU/SELECT.

2. Press MENU/SELECT to select Call Privacy.

3. Press or to choose Off, then press

MENU/SELECT.

Other extensions can now join the call by pressing the corresponding line key (LINE 1-LINE 4).

To turn call privacy back on during a call:

1. During the call, press MENU/SELECT.

2. Press MENU/SELECT to select Call Privacy.

3. Press or to choose On, then press MENU/SELECT. The deskset displays PRIV.

No extension can join the call now. If another extension tries to access the line you are using, it displays Line is not available at this time.

NOTES:

• You cannot set call privacy during intercom calls.

• To set call privacy for every incoming and outgoing call, see page 16.

Volume

Call Privacy >On Off

>Call Privacy Record Call

L1 PRIV

Telephone operation

Redial

The last 10 telephone numbers dialed (up to 30 digits) are stored in system memory. If there is a cordless handset registered to this deskset, the redial memory shares between the deskset and its registered cordless handset.

To view the 10 most recently dialed numbers

1. Press AUTO REDIAL to enter the redial list and display the most recently

called number.

2. Press or to view other recently called numbers.

3. Press CANCEL to exit the redial list.

To redial a number

• When the desired number displays on the screen, lift the handset,

press SPEAKER or HEADSET.

• To override automatic line selection, press LINE 1-LINE 4 for the desired line,

then lift the handset.

Telephone operation

Conference call

The system can support 5-way conference with a maximum of one outside call and four system extensions (including the initiating party), or two outside calls and three system extensions (including the initiating party). The outside call must be established first because an intercom call cannot be placed on hold.

There are two ways to establish a conference call.

A. Inviting parties using Intercom

The party who initiates the conference invites other system extensions to join the conference by using intercom after establishing the first outside call.

-ORB. Join a call in progress

Other system extensions can join the call in progress by pressing the line key which is currently in use for the conference to join the call.

A. Inviting parties using Intercom

1. Make or answer an outside call.

2. Press another available line key to make another outside call. The original outside call is put on hold. When the external party picks up, you can have a private conversation with that party.

-OR-

Press INTERCOM. The outside call is put on hold. Press or to scroll to the desired extension, or enter the desired extension number directly. The called extension picks up the intercom call. You can now have a private conversation with that extension.

3. Press CONFERENCE at any time to begin the conference call.

4. If necessary, repeat step 2 (Intercom method) and step 3 above to invite another system extension to join the conference until the maximum capacity is reached.

5. Place the corded handset on the deskset or press SPEAKER if you are using speakerphone to hang up. If the party who initiates the conference call hangs up, the conference call will be ended. The call will also be ended when all parties hang up.

NOTE: If you want to start a conference with two outside calls, make sure you have invited two outside calls before inviting any system extensions.

Conf. 00:00:00

L1:8005959511 L2:8002677377

L1 L2

Telephone operation

Conference call

To drop an outside line

• Press the corresponding line key (LINE 1-LINE 4).

-OR-

• If there are two outside calls, press MENU/SELECT, and then press or to choose End Line X. Press MENU/SELECT to confirm.

-OR-

• If the other end of the outside line hangs up the call, press the corresponding line key (LINE 1-LINE 4) to release that line for other system extension use.

B. Join a call in progress

1. Make or answer an outside call on the deskset, then press MENU/SELECT.

2. If the call privacy of your deskset is set to On, follow the instructions of

To turn call privacy off during a call on page 18 to turn off the setting temporarily.

3. Any system extension can join the call by pressing the line key currently in

use to join the conference until the maximum capacity is reached.

4. Place the corded handset on the deskset or press SPEAKER if you

are using speakerphone to hang up. The call will be ended when all parties hang up.

NOTES:

• If the system extension who initiated the call does not turn off the call privacy setting and

you try to join that call, the screen displays Line is not available at this time.

• If you have answered another outside call during a conference and want to resume the

original call, end the existing call first, then lift the corded handset, or press SPEAKER or press CONFERENCE.

Telephone operation

Intercom

You can use the intercom feature for conversations between this deskset and a system deskset, or between two system desksets.

The console and each deskset in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done when the deskset is initially set up.

Make an intercom call to an extension

1. Press INTERCOM on the deskset when it is idle.

2. Press or to scroll to a desired extension, then

press MENU/SELECT.

-OR-

Use the dialing keys to dial the extension number.

3. The screen displays Intercom to: XX (XX represents the extension number of destination device).

-OR-

If you have assigned extension numbers as one-touch entries (see Assign a one-touch entry on pages 23-24), you can initiate an intercom by pressing the

desired one-touch button.

1. When the deskset is idle, press the desired one-touch button, or press LOWER followed by the desired one-touch button.

2. The deskset displays Intercom to: XX (XX represents the extension number of the destination device).

NOTES:

• Before the intercom call is answered, you can cancel the intercom by pressing

SPEAKER or CANCEL.

• You cannot intercom an extension that is on a call.

• If all four telephone lines are in use, the intercom feature is not available.

Answer an intercom call

When you receive an intercom call, you hear a ringing tone and your screen displays Intercom from: XX (XX represents the extension number of the calling device). Lift the handset or press SPEAKER to answer.

End an intercom call

Place the handset back to the deskset or press SPEAKER if you are using the speakerphone.

Answer an incoming call during an intercom call

If you receive an incoming outside call during an intercom call, there is an alert tone.

To answer the call, press the corresponding line key (LINE 1-LINE 4). The intercom call ends automatically.

Intercom to: >Reception 11 Meeting room 12 Ext 13 13

This deskset has 32 one- and two-touch memory locations (speed dial locations) where you can store the phone numbers or system extension numbers you wish to dial using fewer keys than usual. You can store up to 30 digits in each location.

You can access the first 16 locations using only the one-touch buttons. To access the remaining 16 locations, press LOWER and then the one-touch button for the desired location. You might wish to write the names, telephone numbers, or extension numbers of the one-touch entries on the directory card, using the light gray spaces for the upper 16 locations and the white spaces for the lower 16 locations.

Assign a one-touch entry

Use the following steps to program the one-touch keys.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Program, then press

MENU/SELECT or /SKIP.

4. The screen displays Enter Number:

5. Use the dialing keys to enter a deskset number (up to 30 digits) or an extension number.

• Press DELETE to delete a digit.

• Press /REPEAT or /SKIP to move the cursor to

the left or right.

• You can include a pause while storing a dialing

sequence that requires one during actual dialing. Press or to choose Add pause, then press MENU/ SELECT. A P appears on the screen.

• Store a signal for switching to temporary tone signaling. If you have dial

pause (rotary) service, this signal is required for some special services. Press or to choose Send tone, then press MENU/SELECT. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.

• You can store the flash signal required by some special services as part of a

dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. A F appears on the screen. Continue storing the number

as usual.

Telephone operation

One touch

Ringers Set Date/Time >One Touch Phone Settings

One Touch View >Program

Enter Number:

18005959511_

Select to:

Done

Assign a one-touch entry (continued)

6. Press or to choose Done, then press MENU/SELECT to save the

setting and return to the previous menu. To exit without making changes, press or to choose Cancel, then press MENU/SELECT, or press CANCEL to previous menu.

7. The screen displays Press a 1-touch key to save the number.

8. Press the desired one-touch key to store a the telephone number in the upper location.

-OR-

Press LOWER, then press the desired one-touch key to store the telephone number in the lower location.

9. The screen displays Number saved to 1-touch key briefly, and then One Touch #XX (XX represents the one-touch location) and the telephone number or extension number.

NOTE: If the one-touch location already has an assigned number, the screen displays Replace 1-touch key memory? Press MENU/SELECT to replace the old number with the new one.

To dial a one-touch entry

When the deskset is idle, press the desired one-touch button for the destination party in the upper location.

-OR-

When the deskset is idle, press LOWER, then press the one-touch button for the destination party in the lower location.

The deskset dials the one-touch number using the speakerphone.

Press a 1-touch key to save the

number

One Touch #18 18005959511

Edit

Telephone operation

One touch

Create a new directory entry

Use the following steps to store a name and number in the directory.

1. When the deskset is idle, press DIRECTORY.

2. The deskset shows a summary with the number of directory entries stored. Press MENU/SELECT to add an entry.

3. The screen displays Enter Name. Use the dialing keys to enter the name (up to 15 characters). Each time you press a key, the character on that key appears. When entering a name in the directory, the first letter of each word is automatically capitalized. Additional key presses produce other characters on that key. See the chart below.

Dialing

keys

Characters by number of key presses

1 2 3 4 5 6 7 8 9 10 11

1 . -

( ) * # & / ,

a b c A B C 2

d e f D E F 3

g h i G H I 4

j k l J K L 5

m n o M N O 6

p q r s P Q R S 7

t u v T U V 8

w x y z W X Y Z 9

Space

• Press DELETE to delete a character.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

• Press 0 to add a space.

4. Press MENU/SELECT to save. The screen displays Enter Number. Use the dialing keys to enter the number (up to 30 digits).

• Press DELETE to delete a digit.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

• You can include a pause while storing a dialing sequence that requires

one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

Directory

Create directory entries

Enter Name

Christine Smith_

Create a new directory entry (continued)

• Store a signal for switching to temporary tone signaling. If you have dial pulse (rotary) service, this signal is required for some special services. Press or to choose Send tone, then press

MENU/SELECT. A T appears on the screen. All

numbers you enter after this will send touch-tone signals during dialing.

• You can store the flash signal required by some special services as part of a dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. A F appears on the screen.

5. Press or to scroll to Done, then press MENU/SELECT. To exit without making changes, press CANCEL, or press or to scroll to Cancel, then press MENU/SELECT.

Directory

Create directory entries

Enter Number

8005959511_

Select to:

Done

Search by name

The names appear in alphabetical order. Follow the steps below to search for directory entries on the deskset.

1. Press DIRECTORY on the deskset. The screen displays a summary with the

number of directory entries stored.

2. Press or to browse through the directory.

3. Use the dial pad keys (2-9) to enter a letter to start a name search.

• If there is an entry matching the letter you press, the directory shows the ﬁrst name beginning with that letter.

• If there is no entry matching the letter you press, the directory shows the next closest entry or the last entry.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:

• If you press 5 (JKL) once, you see Jennifer.

• If you press 5 (JKL) twice, you see Kevin.

• If you press 5 (JKL) three times, you see Linda.

• To view Jessie, press while Jennifer is displayed.

Display dial

When a number is displayed on the screen, you can dial the number by lifting the corded handset, pressing SPEAKER or the desired line key (LINE 1-LINE 4).

Directory

Search directory

Review the caller ID information

1. When the deskset is idle, press

CALL HISTORY. The deskset displays XX New calls (the number of missed call) and XX calls (the total number of missed calls and

reviewed calls).

2. Press or to review the caller ID information. The caller ID entries are stored in reverse chronological order starting with the most recent entry.

3. To exit without making changes, press CANCEL.

Dial a call history entry

1. When in the caller ID history, press or to browse the number you wish to call.

2. Lift the handset or press SPEAKER .

-OR-

To override automatic line selection, press the desired line key (LINE 1-

LINE 4), then lift the handset to call.

Caller ID

Caller ID operation

This deskset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the deskset are turned on.

When the auto attendant in the console picks up a call, the caller has to enter the extension number of this deskset to access the private mailbox. The private mailbox answers the call after ring delay time you set in the Private mailbox

delay, see online complete user’s manual for details.

Private mailbox on/off

You can turn the private mailbox on or off. The deskset displays MB when the private mailbox is set to On.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press MENU/SELECT or /SKIP.

3. Press or to scroll to Priv MB ON/OFF, then press MENU/SELECT or /SKIP.

4. Press or to choose On or Off.

5. Press MENU/SELECT or /SKIP.

Announcement

An announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Hello, please leave a message after the tone.” You can use this announcement or record your own.

You can record an announcement up to 150 seconds.

To record the announcement:

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Announcement, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to Record, then press

MENU/SELECT or /SKIP.

5. Lift the handset or face the deskset to record your announcement. The screen displays Record OGM and the time elapsed. Press MENU/SELECT to stop recording.

NOTE: When you are recording your announcement and there are incoming calls, you can press or to view the caller ID information. To answer the call, lift the handset, or press the corresponding line key (LINE 1-LINE 4), SPEAKER or

HEADSET on the deskset.

Answering system

Private mailbox setup

Priv MB ON/OFF >On Off

Announcement Play >Record Reset

Record OGM 00:15 Press SELECT to:

STOP

Announcement >Play Record Reset

Message playback

You can choose to play the new messages only or play all messages (new messages and old messages).

By default, the system announces the date and time of the recording before playing each message. After the last message, you hear “End of the messages.”

To listen to messages in the mailbox:

1. While the deskset is idle, press ANS SYS on

the deskset.

2. Press or to choose Play Messages, then press

MENU/SELECT.

3. Press or to choose Play new msgs to play the new messages only or Play all msgs to play all the messages in the mailbox.

4. Press MENU/SELECT or /SKIP to play the messages.

5. The system announces the number of messages, date and time the message was received, then starts playing the messages. If there are no messages in the mailbox, the system announces, “No new messages.” if you have chosen Play new msgs, or “No messages.” if you have chosen Play all msgs.

NOTES:

• If you want to play the messages without hearing the date and time information, set the

Msg Date/Time option to Skip. For details, see the Answering system setup section in the online complete user’s manual.

• When you are playing the messages and there are incoming calls, you can press or

to view the caller ID information. To answer the call, lift the handset, or press the

corresponding line key (LINE 1-LINE 4), SPEAKER or HEADSET on the deskset.

Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerphone and handset earpiece.

When a message is playing on the deskset:

• Press /VOLUME or VOLUME/ to adjust the message playback volume.

• Press /SKIP after the date and time announcement to skip to the

next message.

• Press /REPEAT to repeat the current message. Immediately press /REPEAT

after the date and time announcement to hear the previous message.

• Press to stop the message playback. Press to start the message playback.

• Press DELETE after the date and time announcement to delete the message.

The system announces “Message deleted.”

• Lift the handset to listen to the message playback through the handset

earpiece. Place the handset on the deskset or press SPEAKER to switch back to speakerphone.

Answering system

Answering system operation

>Play Messages Private Mailbox Ans Sys Setup Record Time

Play Messages >Play new msgs Play all msgs

Use this feature to reach your answering system remotely by calling any telephone line connected this deskset from any touch-tone telephone. Make sure the auto attendant feature of your UP416 console, and the private mailbox of the extension are turned on for this feature to work. Remote access can only play messages stored in the private mailbox.

To remotely reach the answering system:

1. Dial any telephone line connected to the console from any touch-tone telephone.

2. When the system answers, enter the extension number.

3. When the private mailbox of the extension answers, enter the three-digit remote access code (333 is the default code; if you want to change the code, see Remote access code in the online complete user’s manual).

4. You can also enter the following remote commands.

Remote commands:

Press to play all new messages.

Press to play all messages.

Press within three seconds of the message playing to go back to the previous message.

Press after three seconds of the message playing to repeat the message currently playing.

Press to skip the current message.

Press to play private mailbox announcement.

• Press 9 and wait for the beep before speaking.

• Press # to stop recording.

Press to stop the playing message.

Press to start recording a memo.

• Press # to stop recording.

Press to turn the private mailbox on or off.

Press during a message playback to delete current message.

Press during a message playback to delete all messages.

5. Hang up to end the call.

Answering system

Remote access

NOTES:

• If you do not enter the valid remote access code after you enter the answering system successfully, the answering system starts to record the message after the tone.

• If the memory is full, the system announces, “Memory is full” when you try to record

a memo by pressing 9. You cannot record new memo until some old messages in the mailboxes are deleted. Check the system remaining space frequently to maintain availability of space.

Answering system

Remote access

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call

1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

The deskset fails to obtain an IP from the Ethernet switch or router.

• Make sure your Ethernet switch or router is properly installed and plugged into the Ethernet network.

• Make sure the DHCP is enabled on your router, so that it can allocate IP automatically.

• You may need to enter a static IP to the deskset. Refer to Network setup in the online complete user’s manual for more details.

The deskset displays Check Network.

• Make sure your deskset is connected to the Ethernet switch or router properly.

• If you have set a static IP manually, you need to reboot the deskset to apply the new setting.

• Your router may have reassigned a new IP address to the deskset. Reboot the deskset to update.

• You Ethernet cable may be defective. Try installing a new one.

My telephone base doesn’t work at all.

• Make sure the power cord is securely plugged in.

• Make sure you plug the Ethernet cable securely and firmly into the deskset

and the Ethernet switch or router.

• Refer to Deskset installation on pages 6-8 to reset the system. Allow at least one minute for the deskset to reset.

• This system is not compatible with any other VTech 4 line business telephones, except for the UP416 and UP407 telephones.

There is no dial tone.

• First try all the suggestions above.

• Make sure you plug the handset cord securely and firmly into the

jack on

the deskset and the corded handset.

• Your Ethernet cable might be defective. Try installing new ones.

• Make sure a line is selected. Press a line key or SPEAKER .

• If there is no dial tone when you press HEADSET, make sure the corded

headset is firmly connected to the

jack.

Appendix

Troubleshooting

I cannot dial out.

• First try all the suggestions above.

• Make sure you have a dial tone before dialing. The corded handset might

take a second or two to connect the deskset and produce a dial tone. This is normal. Wait an extra second before dialing.

• Make sure the deskset is set to the correct dial mode (pulse dial or tone dial)

for the service in your area. Refer to Dial mode in the online complete user’s manual to set the dial mode.

• If the other telephones in your building are having the same problem, contact your telephone service provider.

I cannot switch a call from the deskset to the UP407 cordless handset.

• Make sure the system has only one line operating. You cannot switch the call from the deskset to your UP407 cordless handset if there is more than one telephone line in operation.

The deskset obtained an IP from the Ethernet switch or router but is not connected to the console.

• You have to enter the name of the console and assign an extension number to this deskset after an IP is obtained. Refer to Deskset installation on page 9 for details.

• Make sure both the console and deskset are directly connected to the same Ethernet switch or router.

Appendix

Troubleshooting

Taking care of your telephone

• Your telephone base contains sophisticated electronic parts, so you must treat it with care.

• Avoid rough treatment.

• Place the corded handset down gently.

• Save the original packing materials to protect your telephone base if you ever need to ship it.

Avoid water

• You can damage your telephone base if it gets wet. Do not use the corded handset in the rain, or

handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

• Electrical storms can sometimes cause power surges harmful to electronic equipment. For your

own safety, take caution when using electric appliances during storms.

Cleaning your telephone

• Your telephone base has a durable plastic casing that should retain its luster for many years.

Clean it only with a soft cloth slightly dampened with water or a mild soap.

• Do not use excess water or cleaning solvents of any kind.

Appendix

Maintenance

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL, then pull the unit out by the unplugged cords.

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identiﬁer in the format US:AAAEQ##TXXXX. This identiﬁer must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identiﬁer (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be ﬁve (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualiﬁed installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notiﬁed as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to ﬁle a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, ﬁre, medical) in these locations. If you do store or test emergency numbers, please:

Remain on the line and brieﬂy explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The term ‘’IC:‘’ before the certiﬁcation/registration number only signiﬁes that the Industry Canada technical speciﬁcations were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed ﬁve.

This product meets the applicable Industry Canada technical speciﬁcations.

Appendix

FCC part 68 and ACTA

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This Class A digital apparatus complies with Canadian requirements: CAN ICES-3 (A)/NMB-3(A)

Cet appareil numérique de classe A est conforme à l’exigence canadienne: CAN ICES-3 (A)/NMB-3(A)

WARNING: Changes or modiﬁcations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Caution: To maintain the compliance with the FCC’s RF exposure guideline, place the base unit at least 20cm from nearby persons.

Appendix

FCC part 15

1. What does this limited warranty cover?

The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.

2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a materially defective PRODUCT. If we repair the PRODUCT, we may use new or refurbished replacement parts. If we choose to replace the PRODUCT, we may replace it with a new or refurbished PRODUCT of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at VTech’s option, is your exclusive remedy. VTech will return repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

3. How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for TWO (2) YEARS from the date of purchase. If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original two-year limited warranty; whichever is longer.

4. What is not covered by this limited warranty?

This limited warranty does not cover:

• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,

improper installation, abnormal operation or handling, neglect, inundation, ﬁre, water, or other liquid intrusion; or

• PRODUCT that has been damaged due to repair, alteration, or modiﬁcation by anyone other than

an authorized service representative of VTech; or

• PRODUCT to the extent that the problem experienced is caused by signal conditions, network

reliability or cable or antenna systems; or

• PRODUCT to the extent that the problem is caused by use with non-VTech accessories; or

• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial

numbers have been removed, altered or rendered illegible; or

• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of

America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or

• PRODUCT returned without a valid proof of purchase (see item 6 below); or

• Charges for installation or setup, adjustment of customer controls, and installation or repair of

systems outside the unit.

Appendix

Limited warranty

5. How do you get warranty service?

To obtain warranty service, visit businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. VTech will return repaired or replaced PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.

6. What must you return with the PRODUCT to get warranty service?

You must:

• Return the entire original package and contents including the PRODUCT to the service location

along with a description of the malfunction or difﬁculty; and

• Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased

(PRODUCT model) and the date of purchase or receipt; and

• Provide your name, complete and correct mailing address, and telephone number.

7. Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this PRODUCT. VTech provides no other warranties for this PRODUCT. The warranty exclusively describes all of VTech’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modiﬁcations to this limited warranty and you should not rely on any such modiﬁcation.

State/Provincial Law rights: This warranty gives you speciﬁc legal rights, and you may also have other rights which vary from state to state or province to province.

Limitations: Implied warranties, including those of ﬁtness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is ﬁt for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost proﬁts or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

Appendix

Limited warranty

Appendix

Technical specications

RF frequency band 1921.536MHz - 1928.448MHz

Channels 5

Operating temperature 32°F - 122°F

0°C - 50°C

Telephone base voltage

(AC adapter output)

5.1VDC @1200mA

Ethernet Network Ports 10/100 Mbps RJ-45 Port

VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Speciﬁcations are subject to change without notice. © 2014 VTech Communications, Inc. All rights reserved. 04/14. UP406_ACIB_V1.0 Document order number: 91-007444-010-100

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Designed to ﬁt your home. And your life.

VTech ErisBusinessSystem UP406 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual