VTech ErisBusinessSystem UP406 User Manual

Abridged user’s manual

UP406

4-Line Ofﬁce Phones

Deskset

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

Congratulations

on your purchase of this VTech product. Before using this product, please read the Important safety information.

This abridged user’s manual provides you with the basic installation and setup instructions. You may refer to the online complete user’s manual for complete installation and operation instructions at businessphones.vtech.com.

For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Model number: ErisBusinessSystem™ UP406

Type: 4-Line Office Phones Deskset

Serial number:

Purchase date:

Place of purchase:

Both the model and serial numbers of your VTech product can be found on the bottom of the deskset.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Compatible with

Hearing Aid T-Coil

TIA-1083

Telephones identiﬁed with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

ErisBusinessSystem™ is a trademark of VTech Communications, Inc.

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, ﬁre, or electric shock.

Safety information

• Read and understand all instructions in the user’s manual. Observe all markings on

the product.

• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock

from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain

circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of ﬂammable or ﬂame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a ﬁre or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

• Do not use this product near water, or when you are wet. For example, do not use it in a wet

basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

• Install this product in a protected location where no one can trip over any line or power cords.

Protect cords from damage or abrasion.

• If this product does not operate normally, see the Troubleshooting section in this manual or the

online complete user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 38-39. Do not open this product except as directed in the user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

• This power adapter is intended to be correctly oriented in a vertical or ﬂoor mount position. The

prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.

Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Important safety information

Especially about cordless telephones

• Electrical power: The telephone base must be connected to a working electrical outlet. The

electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

• Power adapter: The power adapter is intended to be correctly oriented in a vertical or ﬂoor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep wireless telephones at least six inches from the pacemaker.

• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,

when it is turned ON.

• Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

Important safety information

iii

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Deskset

Ethernet cable Wall mount bracket

Replacement directory card

Handset with coiled cord installed

Deskset power adapter

Abridged user’s manual

UP406

4-Line Ofﬁce Phones

Deskset

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

Table of contents

Getting started

Deskset overview .....................................1

Deskset icon display .................................4

Alert tones and lights ................................ 5

Alert tones .............................................5

Lights .....................................................5

Deskset installation ...................................6

Wall mount installation ............................10

To mount the deskset on the wall ........10

Wall mount to tabletop installation .......13

System setup .......................................... 14

Prime line ............................................14

Telephone settings

Telephone setup .....................................15

Ringer volume .....................................15

Set date/time .......................................15

LCD language .....................................16

Call privacy .......................................... 16

Telephone operation

Telephone operation ...............................17

Making and ending a call .....................17

On hook dialing (predialing) ................17

Answering a call ..................................17

Temporary ringer silencing ..................17

Options while on calls ............................. 18

Call waiting .......................................... 18

Volume control ..................................... 18

Call privacy .......................................... 18

Redial .....................................................19

To view the 10 most recently dialed

numbers ..............................................19

To redial a number ...............................19

Conference call .......................................20

A. Inviting parties using Intercom ........20

B. Join a call in progress .....................21

Intercom ..................................................22

Make an intercom call to an extension 22

Answer an intercom call ......................22

End an intercom call ............................ 22

Answer an incoming call during an

intercom call ........................................ 22

One touch ............................................... 23

Assign a one-touch entry ....................23

To dial a one-touch entry .....................24

DIRECTORY

• Press to view directory information.

DELETE

• While playing a message, press to delete the message.

• While reviewing the caller ID information, press to delete an individual entry.

• While predialing, press to delete digits.

Getting started

Deskset overview

Getting started

Deskset overview

AUTO REDIAL

• Press to view the last 10 numbers dialed.

TRANSFER

• Press to transfer a call to an extension.

MUTE

• During a call, press to mute the microphone.

p/VOLUME/q

• During a call, press to adjust the listening volume.

• During message playback, press to adjust the playback volume.

• Press to adjust the ringer volume when in idle mode.

FLASH

• During a call, press to answer an incoming call when you receive a call waiting alert.

INTERCOM

• When in idle mode, press to initiate an intercom call.

HEADSET

• When a corded headset is connected to the deskset, press to make, answer or hang up a call.

CONFERENCE

• Press to add another extension or outside line to an existing call.

HOLD

• Press to place an outside call on hold.

LOWER

• When assigning or dialing a one-touch number, press to switch to the lower location (the second 16 locations) of a one-touch key.

One-touch keys

• Press to dial the desired one-touch number.

Directory card

To write names on the directory card, follow the steps below:

1. Pull out the directory card.

2. Write the information on the directory card.

3. Replace the directory card under the plastic cover.

SPEAKER

• Press to turn on the speakerphone. Press again to turn it off.

MIC

Getting started

Deskset overview

Main menu

The > symbol highlights a menu item.

Main menu

• Ringers

• Set Date/Time

• One Touch

• Phone Settings

• System Setup

• Registration

• Customer Support

Using menus

• Press MENU/SELECT to show the main menu.

• Press or to scroll through menu items.

• Press MENU/SELECT or /SKIP to select a

highlighted menu item.

• Press MENU/SELECT to save changes.

• Press CANCEL to cancel an operation, exit the

menu display or return to the idle screen.

>Ringers Set Date/Time One Touch Phone Settings

L1 L2 L3 L4

Telephone lines - On when this deskset is selected under the corresponding line group setting.

Ringer off - On steadily when the ringer volume is set to OFF .

Headset - On steadily when using a corded headset.

Speakerphone - On steadily when using the speakerphone.

MUTE

Mute - Microphone is muted.

PRIV

Call privacy - On steadily when the call privacy feature is set to On.

REC

Record a call - On steadily when recording a call.

New private mailbox message - New message in the private mailbox.

Private mailbox on - The private mailbox is turned on.

NEW

New caller ID log - Missed and new calls.

Getting started

Deskset icon display

Getting started

Alert tones and lights

Alert tones

One beep You have set the hold reminder on.

-OR-

The telephone is recording a memo.

-OR-

You have set the message alert tone on.

-OR-

There is an incoming call waiting.

Lights

Large lighted display

MESSAGE WAITING

• Flashes when there are new private messages.

LINE 1/LINE 2/LINE 3/LINE 4

• On when a telephone line is in use.

• Flashes when the telephone line is on hold.

• Flashes quickly when there is an incoming call or a transfer call.

HOLD

• On when a telephone line is on hold.

INTERCOM

• On when the deskset is on an intercom call.

• Flashes when there is an incoming intercom call.

MUTE

• On with the microphone is muted.

HEADSET

• On when the corded headset is in use.

ANS SYS

• On when the private mailbox is on.

• Flashes when the answering system is playing or recording announcements or messages.

SPEAKER

• On when the speakerphone is on.

3. Snap the kickstand into the desired grooves until it locks into place.

1. Plug the end of the coiled handset cord into the jack on the left side of the telephone.

2. Lift the kickstand as the arrow indicates below to release it from the groove.

There are seven pairs of grooves designed to hold the deskset at different angles for optimum visibility.

Getting started

Deskset installation

• This is not a stand-alone telephone. Make sure you have completed the installation and basic setup of the UP416 console, before you proceed with the installation of your deskset.

• Do not power up the deskset until you have plugged in the Ethernet cable as instructed in step 4.

• The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Getting started

Deskset installation

4. Connect the Ethernet cable and power adapter as shown below.

NOTES:

• Use only the power adapter supplied with this product. To order a replacement power

adapter, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

• If you want to use an occupied Ethernet wall jack, use the PC port on the deskset as

an Internet pass-through. For details, see Use the existing Ethernet wall jack in the installation guide or the online complete user’s manual.

Router

Plug the large end of the deskset power adapter into an electrical outlet not controlled by a wall switch.

Plug the other end of the Ethernet cable into the Ethernet switch or router connecting to your console.

Route the Ethernet cable through the slots.

Route the power cord through the slots.

Plug the small end of the deskset power adapter into the power jack at the back of the deskset.

Ethernet switch/ Router

Plug one end of the Ethernet cable into the Ethernet port (

Use only Supplied Adapter

L4 L3/4 L2 L1/2

5.1

Use only Supplied Adapter

) at the

back of the deskset.

Getting started

Deskset installation

After the deskset is powered up, it takes at least one minute for the deskset

to start up the system and the screen displays booting.... during startup.

The deskset is set to obtain IP address automatically by default. The screen displays Obtaining IP from DHCP server Please wait... when the deskset is obtaining IP from the Ethernet switch or router. When an IP is obtained, the screen displays IP obtained: XXX.XXX.X.XXX Press SELECT to proceed.

If the deskset cannot obtain the IP address automatically, it displays No IP assigned. Check network. and then the Network setup menu. You need to enter the IP address manually under the Set static IP menu. See To set static IP when initially setting up the deskset section in the online complete user’s manual for details.

To connect the deskset to the UP416 console:

1. When the deskset displays IP obtained: XXX. XXX.X.XXX Press SELECT to proceed, press

MENU/SELECT.

2. The deskset displays Enter the name of the Console connecting to this phone. Press

MENU/SELECT.

3. The deskset displays Console’s name. The console’s name is set as Console by default. If you have changed your console’s name, enter the same name using dialing keys on the deskset. Otherwise, skip to step 4 to continue.

• Press DELETE to delete a character.

• Press /REPEAT or /SKIP to move the cursor left

or right.

• Press 0 to add a space. When you finish editing, press MENU/SELECT to save.

4. The deskset screen displays Please set an

extension number to this phone. Press

MENU/SELECT to continue.

5. Press /REPEAT or /SKIP to choose the desired extension number. The extension number ranges from

11 to 26. Press MENU/SELECT to save.

(Continued on next page)

IP obtained:

XXX.XXX.X.XXX

Press SELECT

to proceed

Enter the name of the Console

connecting to

this phone.

Please set an

extension number

to this phone.

Set Ext No.

Console’s name:

Console_

Getting started

Deskset installation

6. It takes up to 60 seconds to complete the connection. The screen displays

Connected to Console (Console represents the name of the console) when the connection is successful.

• If the deskset displays Please check: 1. Console’s name and network info 2. Ethernet, make sure you enter your console’s name correctly and

the Ethernet switch or router is installed properly. Repeat steps 3-5 above to connect to console again.

7. The deskset displays Starting... It takes a while

for the system to finish the startup and the deskset enters idle screen when the startup is done.

8. Lift the handset. If you hear a dial tone, the installation was successful.

NOTES:

• If the connection is not successful, the deskset returns to the previous screen. Try the connection process again.

• Make sure you assign a unique extension number to the deskset.

• If you want to replace a deskset and keep the same extension number, release its

extension number after disconnected from the console. See Release extension number in the online complete user’s manual of your UP416 console.

Starting...

+ 33 hidden pages

VTech ErisBusinessSystem UP406 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual