SIP Contemporary Series
CTM-S2315
SIP Corded Trimstyle 1-line Hotel Phone
Master User ‘s Guide
Important safety instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury, including the following:
1. This product should be installed by a
qualified technician.
2. This product should only be connected
to the host equipment and never directly to
the network such as Public Switch Telephone
Network (PSTN) or Plain Old Telephone
Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions
marked on the product.
5. Unplug this product from the wall outlet
before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such
as near a bath tub, wash bowl, kitchen sink,
laundry tub or swimming pool, or in a wet
basement or shower.
7. Do not place this product on an unstable
table, shelf, stand or other unstable surfaces.
8. Slots and openings in the back or
bottom of the telephone base and handset
are provided for ventilation. To protect them
from overheating, these openings must not
be blocked by placing the product on a
soft surface such as a bed, sofa or rug. This
product should never be placed near or
over a radiator or heat register. This product
should not be placed in any area where
proper ventilation is not provided.
9. This product should be operated only
from the type of power source indicated
on the marking label. If you are not sure of
the type of power supply on the premises,
consult your dealer or local power company.
10. Do not allow anything to rest on the
power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into this
product through the slots in the telephone
base or handset because they may touch
dangerous voltage points or create a short
circuit. Never spill liquid of any kind on the
product.
12. To reduce the risk of electric shock, do
not disassemble this product, but take it to
an authorized service facility. Opening or
removing parts of the telephone base or
handset other than specified access doors
may expose you to dangerous voltages
or other risks. Incorrect reassembling can
cause electric shock when the product is
subsequently used.
13. Do not overload wall outlets and
extension cords.
14. Unplug this product from the wall outlet
and refer servicing to an authorized service
facility under the following conditions:
• When the power supply cord or plug is
damaged or frayed.
• If liquid has been spilled onto the product.
• If the product has been exposed to rain
or water.
• If the product does not operate normally
by following the operating instructions.
Adjust only those controls that are covered
by the operation instructions. Improper
adjustment of other controls may result in
damage and often requires extensive work
by an authorized technician to restore the
product to normal operation.
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• If the product has been dropped and the
CAUTIONS
telephone base and/or handset has been
damaged.
• If the product exhibits a distinct change
in performance.
15. Avoid using a telephone (other than
cordless) during an electrical storm. There
is a remote risk of electric shock from
lightning.
20. In wall mounting position, make sure to
mount the telephone base on the wall by
aligning the eyelets with the mounting studs
of the wall plate. Then slide the telephone
base down on both mounting studs until it
locks into place. Refer to the full instructions
in Installation in the user’s manual.
16. Do not use the telephone to report a gas
leak in the vicinity of the leak. Under certain
circumstances, a spark may be created when
the adapter is plugged into the power
outlet, or when the handset is replaced in
its cradle. This is a common event associated
with the closing of any electrical circuit. The
user should not plug the phone into a power
outlet, and should not put a charged handset
into the cradle, if the phone is located in
an environment containing concentrations
of flammable or flame-supporting gases,
unless there is adequate ventilation. A spark
in such an environment could create a fire
or explosion. Such environments might
include: medical use of oxygen without
adequate ventilation; industrial gases
(cleaning solvents; gasoline vapors; etc.); a
leak of natural gas; etc.
• Keep small metallic objects such as pins
and staples away from the handset receiver.
SAVE THESE INSTRUCTIONS
Do not install the product at a height above 2
meters.
Name plate label marked on the bottom of
base unit.
Use only supplied adapter,
manufacturer TEN PAO INDUSTRIAL
CO LTD model S012CDU0500200.
For PLUGGABLE EQUIPMENT, the
socket-outlet shall be installed near
the equipment and shall be easily
accessible.
17. Only put the handset of your telephone
next to your ear when it is in normal talk
mode.
18. The power adapters are intended to be
correctly oriented in a vertical or floor mount
position. The prongs are not designed to
hold the plug in place if it is plugged into
a ceiling, under-the-table or cabinet outlet.
19. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode. Check
with local codes for possible special disposal
instructions.
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Instructions de sécurité importantes
Lorsque vous utilisez votre équipement téléphonique, des précautions de base doivent toujours être
prises pour réduire les risques d’incendie, d’électrocution et de blessure, notamment les suivantes :
1. Ce produit doit être installé par un
technicien qualifié.
2. Ce produit ne doit être connecté qu’à
l’équipement hôte et jamais directement
au réseau tel que le réseau téléphonique
public commuté (RTPC) ou les services
téléphoniques classiques (POTS).
3. Lire et comprendre toutes les instructions.
4. Respecter tous les avertissements et
instructions figurant sur le produit.
5. Débranchez ce produit de la prise murale
avant de le nettoyer. N’utilisez pas de
nettoyants liquides ou en aérosol. Utilisez
un chiffon humide pour le nettoyage.
6. N’utilisez pas ce produit près de l’eau,
par exemple près d’une baignoire, d’une
cuvette de lavage, d’un évier de cuisine,
d’une cuve de lavage ou d’une piscine, ou
dans un sous-sol ou une douche humide.
7. Ne pas placer ce produit sur une table, une
étagère, un support ou toute autre surface
instable.
8. Des fentes et des ouvertures à l’arrière
ou en-dessous du socle du téléphone
et du combiné sont prévues pour la
ventilation. Afin de les protéger contre
la surchauffe, ces ouvertures ne doivent
pas être obstruées en plaçant le produit
sur une surface souple comme un lit, un
divan ou un tapis. Ce produit ne doit jamais
être placé à proximité ou au-dessus d’un
radiateur ou d’un registre de chaleur. Ce
produit ne doit pas être placé dans un
endroit où une ventilation adéquate n’est
pas assurée.
9. Ce produit ne doit être utilisé qu’avec
le type de source d’énergie indiqué sur
l’étiquette de marquage. Si vous n’êtes pas
sûr du type d’alimentation électrique sur
place, consultez votre revendeur ou votre
compagnie d’électricité locale.
10. Ne laissez rien reposer sur le cordon
d’alimentation. N’installez pas ce produit à
un endroit où l’on pourrait marcher sur le
cordon.
11. N’introduisez jamais d’objets de quelque
nature que ce soit dans ce produit par
les fentes du socle du téléphone ou du
combiné, car ils pourraient toucher des
points de tension dangereux ou créer
un court-circuit. Ne jamais renverser de
liquide de quelque nature que ce soit sur le
produit.
12. Pour réduire le risque d’électrocution, ne
démontez pas ce produit, mais confiez-le
à un service après-vente agréé. Ouvrir ou
retirer des parties du socle du téléphone ou
du combiné autres que les portes d’accès
spécifiées peut vous exposer à des tensions
dangereuses ou à d’autres risques. Un
remontage incorrect peut provoquer une
électrocution lors de l’utilisation ultérieure
du produit.
13. Ne surchargez pas les prises murales et les
rallonges électriques.
14. Débranchez ce produit de la prise murale
et confiez l’entretien à un centre de service
agréé dans les conditions suivantes :
• Lorsque le cordon d’alimentation ou la
fiche est endommagé ou effiloché.
• Si du liquide a été renversé sur le
produit.
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• Si le produit a été exposé à la pluie ou à
l’eau.
• Si le produit ne fonctionne pas
normalement en suivant les instructions
d’utilisation. Ne réglez que les
commandes qui sont couvertes par le
mode d’emploi. Un mauvais réglage
des autres commandes peut entraîner
des dommages et nécessite souvent
un travail important de la part d’un
technicien autorisé pour remettre le
produit en état de fonctionnement.
• Si le produit est tombé et que le socle
du téléphone et/ou le combiné ont été
endommagés.
• Si le produit présente un changement
distinct de performance.
15. Évitez d’utiliser un téléphone (autre que
sans fil) pendant un orage électrique. Il
existe un risque d’électrocution dû à la
foudre.
16. N’utilisez pas le téléphone pour signaler
une fuite de gaz à proximité de la fuite.
Dans certaines circonstances, une étincelle
peut se produire lorsque l’adaptateur
est branché dans la prise de courant,
ou lorsque le combiné est replacé dans
son berceau. Il s’agit d’un événement
courant associé à la fermeture de tout
circuit électrique. L’utilisateur ne doit pas
brancher le téléphone dans une prise
de courant, ni placer un combiné chargé
dans son socle, si le téléphone est situé
dans un environnement contenant des
concentrations de gaz inflammables ou
propices aux flammes, à moins qu’il n’y ait
une ventilation adéquate. Une étincelle
dans un tel environnement pourrait
créer un incendie ou une explosion.
Ces environnements peuvent comprendre
: l’utilisation médicale de l’oxygène sans
ventilation adéquate; les gaz industriels
(solvants de nettoyage; vapeurs d’essence;
etc.); une fuite de gaz naturel; etc.
17. Ne placez le combiné de votre téléphone
près de votre oreille que lorsqu’il est en
mode de conversation normal.
18. Les adaptateurs d’alimentation sont destinés
à être correctement orientés en position
verticale ou au sol. Les broches ne sont pas
conçues pour maintenir la fiche en place si
elle est branchée au plafond, sous la table
ou dans une prise de courant d’armoire.
19. Utilisez uniquement le cordon
d’alimentation et les piles indiqués dans ce
manuel. Ne jetez pas les piles au feu. Elles
risquent d’exploser. Vérifiez auprès des
autorités locales les éventuelles instructions
spéciales d’élimination.
20. En position de montage mural, veillez à
monter le socle du téléphone sur le mur en
alignant les oeillets avec les montants de
fixation de la plaque murale. Ensuite, faites
glisser le socle téléphonique vers le bas sur
les deux montants de montage jusqu’à ce
qu’il se verrouille en place. Reportez-vous
aux instructions complètes dans la section
Installation du guide d’utilisation.
Mise en garde
• Gardez les petits objets métalliques tels que
les épingles et les agrafes loin du combiné.
CONSERVEZ CES INSTRUCTIONS
N’installez pas du produit à une hauteur
supérieure à 2 mètres.
Étiquette de la plaque signalétique marquée
au bas de l’unité de base.
Utilisez uniquement l'adaptateur
fourni, fabricant TEN PAO
INDUSTRIAL CO LTD ELECTRONIC
CO., LTD modèle S012CDU050020.
Pour les équipements enfichables,
le prix de courant (adaptateur de
courant) devra être installé près de
l’équipement et être accessible.
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Table of contents
Important safety instructions .............. 2
Instructions de sécurité importantes .. 4
Parts check list ..................................... 7
Telephone layout ................................ 8
Installation ........................................... 9
Telephone settings ............................. 12
Voice Menu ..................................................13
Telephone operation .......................... 14
Appendix ............................................ 15
Troubleshooting ..........................................15
VTech Hospitality Limited Warranty
Program ........................................................18
FCC, ACTA and IC regulations ...................20
Operating range .........................................23
Precautions for users of implanted cardiac
pacemakers ..................................................23
Maintenance ................................................24
Disclaimer and Limitation of Liability .......24
Technical specification ........................ 26
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Parts check list
Items contained in the corded telephone package:
Parts included
Model name
Trimstyle
SIP corded
1-Line
Model
number
CTM-S2315
Telephone base
with faceplate
and overlay
Corded handset Ethernet cable
Base stand|
Mounting bracket
EN - 7
Telephone layout
SIP Corded Trimstyle 1-line CTM-S2315
4
5
6
1 Corded handset earpiece
2 Switch hook
3
4 Numeric dial keys
5
6 Microphone
7
8
9
VOLUME +
VOLUME -
Speed dial keys
Programmable key #1
Programmable key #2
EMERGENCY
MUTE
MESSAGES
1 MESSAGE WAITING LED
2 Wall mount clip
Speed dial keys
Programmable key #5
3
4
5
6 Grooves for mounting bracket
7 Grooves for base stand
8 Power adapter
9 Coiled handset cord jack
10 Ethernet cable
Programmable key #6
Programmable key #7
Programmable key #8
VOLUME +
VOLUME -
SPEAKER
7
8
9
10
EN - 8
Installation
SIP Corded Trimstyle 1-line CTM-S2315
Telephone base installation
Installation option - desktop position
1. Turn the telephone base over with the bottom side facing up. Insert the base stand into the
lower grooves on the telephone base until they lock securely as shown below.
2. Connect both the ethernet cable and coiled handset cord to the telephone base and route
them along the wire ducts accordingly. Install the telephone base as shown below.
ethernet cable wall jack
Power adapter
(not included)
Ethernet cable
Ethernet cable jack
Coiled handset cord jack
EN - 9
SIP Corded Trimstyle 1-line
CTM-S2315
Telephone base installation
Installation option - wall mount position
To mount the telephone base on the wall
1. Install the telephone base as shown below.
Ethernet cable wall jack
Ethernet cable
Coiled handset
cord jack
Ethernet cable jack
2. Put the corded handset aside. On the telephone base, place a coin in the slit of the wall mount
clip and rotate a half turn (180°).
• It locks into place with the protruding edge pointing towards the upper edge of the
telephone base. This protruding edge holds the corded handset when the phone is
mounted on the wall.
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3. Turn the telephone base over with the bottom side facing up. Insert the mounting bracket into the two
upper grooves and a lower groove on the telephone base until they lock securely. In the meantime, the
ethernet cable sticks out from the rectangular hole. Besides, affix coil handset cord by fitting it in the
circular hole at the bottom of the mounting bracket as shown below.
4. Mount the telephone base on the wall by positioning the eyelets on the mounting bracket against the
mounting studs. Then, slide the telephone base down on both mounting studs until it locks into place.
5. Place the corded handset on the telephone base cradle.
EN - 11
Telephone settings
SIP Corded Trimstyle 1-line CTM-S2315
Default settings are indicated by asterisks (*).
Setting Options Adjustable by
Handset earpiece volume 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator
Speakerphone volume 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator
Ringer tone Tone 1*, Tone 2, Tone 3 Adminstrator only
All telephone settings are programmed through the administrative web portal.
Please refer to the SIP Phone Configuration Guide for details.
EN - 12
Voice Menu
The Voice menu enables you to use the handset to query and change phone settings.
To access the Voice Menu:
1. When the phone is idle, press this key sequence on the handset: TALK Û Û Û Û.
A digitized voice on the handset will announce Voice Menu options.
2. Press the number key on the handset to select the desired menu option, or enter information.
A list of menu options is shown in the diagram below
For example, to find out the IP address of the phone, press 1 for Network Configuration, then
press 2 for IP Address.
3. When you are finished with the Voice menu, place the handset in the cradle.
NOTE: if you changed any network settings, your phone will automatically reboot.
This will enable your new settings to take effect.
1
Network
Conguraon
1
WAN Port Type
1 DHCP
2 Stac IP
2
IP Address
3
Subnet Mask
4
Gateway
5
DNS
6
WiFi Status
2
Phone
Conguraon
1
Phone Number
2
Server IP
Address
3
Port
4
Call Forward
3
Factory Reset
1 Reset
Speed Dial to
Default*
2 Clear All
Speed Dial*
Edit Speed Dial
* requires password
(default 1234)
4
6
Web Access
Portal
1 Enable
2 Disable
5
Reboot*
7
Soware
Version
1 Enable
2 Disable
7
WiFi Network
EN - 13
Telephone operation
Volume
SIP Corded Trimstyle 1-line
CTM-S2315
Receive a call
When there is an incoming call, the telephone
rings and the MESSAGE WAITING LED flashes.
To answer a call:
Press SPEAKER or lift the corded handset
from the telephone base to answer. The
MESSAGE WAITING LED illuminates when
the phone line is in use. The SPEAKER key
illuminates when in speakerphone mode.
Place a call
Press SPEAKER or lift the corded handset
from the telephone base. Listen for a dial
tone and then dial the desired number. The
MESSAGE WAITING LED illuminates when
the phone line is in use. The SPEAKER key
illuminates when in speakerphone mode.
Listening volume can be adjusted from the
corded handset and ringer volume can be
adjusted from the telephone base.
To adjust the listening volume:
During a call, press VOL+/ VOL- to adjust
the listening volume. The next call returns
to the default listening volume.
To adjust the ringer volume:
In idle mode, press VOL+/ VOL- to adjust
the ringer volume.
Message waiting indicator
When a voice message is received, the
MESSAGE WAITING LED on the telephone
base flashes.
Play messages
Press MESSAGES in idle mode to play
messages.
End a call
Place the corded handset on the telephone
base or press SPEAKER if you are in
speakerphone mode.
Speakerphone
1. During a call, press SPEAKER to switch
a call between the corded handset
earpiece and the speakerphone.
The SPEAKER key illuminates when in
use.
2. In idle mode, press SPEAKER to activate
the speakerphone mode and SPEAKER
key illuminates when in speakerphone
mode.
Mute
Mute the microphone
1. During a call, press MUTE .
• The MUTE key illuminates when the mute
function is turned on. You can hear the party
on the other end but they cannot hear you.
2. Press MUTE again to resume the
conversation.
• The light on the MUTE key turns off.
Hold
To place a call on hold:
During a call, press the switch hook then
release it to hold a call or place a new call.
EN - 14
Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our
website at www.vtechhotelphones.com or call 1-888-907-2007.
For corded telephone
Question Suggestion
• Make sure a Cat-5 network cable is plugged
into the LAN port of the telephone base
and the network wall jack with Power over
Ethernet (PoE).
• Unplug the Cat-5 network cable from the
The telephone does not work at all.
network wall jack. Wait for approximately 15
seconds, then plug it back in.
• Disconnect the telephone base from the
network wall jack and connect a different
working telephone. If the other telephone
does not work, the problem is probably in
the wiring or network server.
There is no dial tone.
I hear other calls when using the telephone.
• Try all the above suggestions.
• The Cat-5 network cable may be defective.
Install a new Cat-5 network cable.
• Make sure your network is providing Power
over Ethernet (PoE).
• Disconnect the telephone base from the
network wall jack and connect a different
working telephone. If there is no dial tone
on this telephone either, the problem is in
your wiring or network server.
• Make sure the initialization and system
registration process completes. The
speakerphone key blinks twice every second
if there are errors with the initialization and
system registration process.
• Disconnect the telephone base from the
network wall jack andconnectaand connect
a different working telephone. Check your
server settings. If calls are still not clear, the
problem is probably in the wiring or network
server. Contact your telephone service
provider (charges may apply).
The Speed Dial key does not work at all.
• The Speed Dial key may not be properly
programmed.
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Question Suggestion
• Try all the above suggestions.
• A prefix may be required for dialing some
internal or external calls
• Make sure there is a dial tone before dialing.
It is normal if the cordless handset takes
a second or two to synchronize with the
I cannot dial out.
telephone base before producing a dial
tone. Wait an extra second before dialing.
• Check your server settings. If other
telephones in your hotel are having the
same problem, the problem is in the wiring
or network server. Contact your telephone
service provider (charges may apply).
• Make sure your network is providing Power
over Ethernet (PoE).
• Make sure the initialization and system
registration process completes.
The telephone cannot register to the network
server.
The telephone does not ring when there is an
incoming call.
• If there is an error during the initialization
and system registration process, the /
SPEAKER key flashes twice every second.
Disconnect the Cat-5 network cable from
the network wall jack and connect it back
into the network wall jack with Power over
Ethernet (PoE) to start the initialization and
system registration process again.
• Make sure the Cat-5 network cable is
plugged into the LAN port of the telephone
base and the network wall jack with Power
over Ethernet (PoE).
• Check your server or telephone
administrative settings.
• If other telephone in your hotel are having
the same problem, the problem is in the
wiring or network server. Contact your
telephone service provider (charges may
apply).
• Other electronic products such as HAM
• The Cat-5 network cable may be defective.
EN - 16
radios and other DECT phones can cause
interference with your cordless phone. Try
installing your phone as far away as possible
from these types of electronic devices.
Install a new Cat-5 network cable.
Question Suggestion
• Disconnect the telephone base from the
network wall jack and connecta and connect
a different working telephone. Check your
I hear other calls when using the telephone.
There is interference during a telephone
conversation.
server settings. If calls are still not clear, the
problem is probably in the wiring or network
server. Contact your telephone service
provider (charges may apply).
• If your telephone is plugged in with a
modem or a surge protector, plug the
telephone (or modem/surge protector)
into a different location. If this doesn’t solve
the problem, relocate your telephone or
modem farther apart from each other, or use
a different surge protector.
• Disconnect the telephone base from the
telephone wall jack. Plug in a different
telephone. If calls are still not clear, the
problem is probably in the wiring or
telephone service. Contact your telephone
service provider (charges may apply).
The cordless handset beeps and is not
performing normally.
• If other telephones in your hotel are having
the same problem, the problem is in the
wiring or telephone service. Contact your
telephone service provider (charges may
apply).
• Make sure the Cat-5 network cable is
plugged into the LAN port of the telephone
base and the network wall jack with Power
over Ethernet (PoE).
• Check your server or telephone
administrative settings.
• Disconnect the telephone base from the
network wall jack and connect a different
working telephone. If the other telephone
has the same problem, the problem is in
the wiring or network server. Contact your
telephone service provider (charges may
apply).
• Other electronic products such as HAM
radios and other DECT phones can cause
interference with your cordless phone. Try
installing your phone as far away as possible
from these types of electronic devices.
EN - 17
VTech Hospitality Limited Warranty Program
VTech Communications, Inc., the manufacturer
of VTech Hospitality Product (“Product”),
warrants to the holder of a valid proof of
purchase (“end user” or “you”) that the Product
and all accessories provided by VTech in the
Product’s package are free from defects in
material and workmanship, pursuant to the
following terms and conditions, when installed
and used normally and in accordance with
the Product’s operating instructions. The
limited warranty extends to the end user of
this Product and applies only if such Product is
purchased through a United States of America
and/or Canadian distributor. The limited
warranty period for this Product is determined
based on the following:
5 Years – Analog Models
• All Classic Models – corded and cordless
• All Contemporary Models – corded and
cordless
• All TrimStyle Models
or replacement of Product, at VTech’s option, is
the exclusive remedy.
The limited warranty period for the Product
begins on the date that the end user takes
possession of the Product. This limited warranty
also applies to repaired or replacement
Products for a period of either: (a) 90 days from
the date the repaired or replacement Product
is shipped to you; or (b) the time remaining
on the original limited warranty as described
above; whichever is longer.
This limited warranty does not cover:
1. Product or parts that have been subjected
to misuse, accident, shipping or other physical
damage, improper installation, abnormal
operation or handling, neglect, inundation,
fire, water or other liquid intrusion; or
2. Product that has been damaged due to
repair, alteration or modification by anyone
other than an authorized service representative
of VTech; or
3. Product to the extent that the problem
experienced is caused by signal conditions,
network reliability or cable or antenna systems;
or
2 Years – SIP Non-Display Models
• All Classic Models – corded and cordless
• All Contemporary Models – corded and
cordless
• All TrimStyle Models
During the limited warranty period, VTech’s
authorized service representative will repair
or replace, at VTech’s option, without charge,
a Product that is not free from defects in
materials and workmanship. If VTech’s
authorized service representative repairs the
Product, new or refurbished replacement
parts may be used. If the Product is replaced,
it may be replaced with a new or refurbished
Product of the same or similar design. Repair
4. Product to the extent that the problem is
caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers,
product serial number plates or electronic
serial numbers have been removed, altered or
rendered illegible; or
6. Product purchased, used, serviced, or
shipped for repair from outside the United
States or Canada, or used for non-approved
commercial or institutional purposes (including
but not limited to Products used for rental
purposes); or
7. Product returned without valid proof of
purchase; or
8. Charges or costs incurred by the end user,
and risk of loss or damage, in removing and
shipping the Product, or for installation or
EN - 18
set up, adjustment of customer controls, and
installation or repair of systems outside the unit.
9. Line cords or coil cords, plastic overlays,
connectors, power adapters and batteries, if
the Product is returned without them. VTech
will charge the end user at then-current prices
for each of the missing items.
10. NiCd or NiMH handset batteries, or power
adapters, which, under all circumstances, are
covered by a one (1) year warranty only.
Except as provided by applicable law, you
assume the risk of loss or damage during transit
and transportation and are responsible for
delivery or handling charges incurred in the
transport of Product(s) to the service location.
VTech’s authorized service representative will
return repaired or replaced product under this
limited warranty to you, transportation, delivery
and handling charges prepaid. VTech assumes
no risk for damage or loss of the Product in
transit.
If the Product failure is not covered by this
limited warranty, or proof of purchase does
not meet the terms of this limited warranty,
VTech will notify you and will request that you
authorize the cost of repair and return shipping
costs for the repair of Products that not
covered by this limited warranty. You must pay
for the cost of repair and return shipping costs
for the repair of Products that are not covered
by this limited warranty.
Other limitations
This warranty is the complete and exclusive
agreement between you and VTech.
It supersedes all other written or oral
communications related to this Product. VTech
provides no other warranties for this Product,
whether express or implied, oral or written, or
statutory. The warranty exclusively describes
all of VTech’s responsibilities regarding
the Product. No one is authorized to make
modifications to this warranty and you should
not rely on any such modification.
VTech’s liability to end user hereunder shall
not exceed the purchase price of the Product.
In no event shall VTech be liable for any
indirect, special, incidental, consequential, or
similar damages (including, but not limited
to lost profits or revenue, inability to use the
product, or other associated equipment,
the cost of substitute equipment, and claims
by third parties) resulting from the use of
this Product. Some states/provinces do not
allow the exclusion or limitation of incidental
or consequential damages, so the above
limitation or exclusion may not apply to you.
This warranty gives you specific legal rights,
and you also have other rights which vary from
state to state or province to province.
EN - 19
Appendix
FCC Part 68 and ACTA
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there is
no guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment off and on, the user
is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/
TV technician for help.
Changes or modifications to this equipment
not expressly approved by the party
responsible for compliance could void the
user’s authority to operate the equipment.
This device complies with Part 15 of the FCC
rules. Operation is subject to the following
two conditions: (1) this device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
This Class B digital apparatus complies with
Canadian ICES-003. CAN ICES-3 (B)/NMB-3(B)
This equipment complies with Part 68 of the
FCC rules and with technical requirements
adopted by the Administrative Council for
Terminal Attachments (ACTA). The label on the
back or bottom of this equipment contains,
among other things, a product identifier in
the format US:AAAKXNANXXXX. This identifier
must be provided to your telephone service
provider upon request.
The plug and jack used to connect this
equipment to premises wiring and the
telephone network must comply with
applicable Part 68 rules and technical
requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided
with this product. It is designed to be
connected to a compatible modular jack that
is also compliant. An RJ45 jack should normally
be used for connecting to a single line. See the
installation instructions in the user’s manual.
The Ringer Equivalence Number (REN) is
used to determine how many devices you
may connect to your telephone line and still
have them ring when you are called. The
REN for this product is encoded as the 6th
and 7th characters following the US: in the
product identifier (e.g., if ## is 03, the REN
is 0.3). In most, but not all areas, the sum of
all RENs should be five (5.0) or less. For more
information, please contact your telephone
service provider.
This equipment may not be used with Party
Lines. If you have specially wired alarm dialing
equipment connected to your telephone
line, ensure the connection of this equipment
does not disable your alarm equipment. If you
have questions about what will disable alarm
equipment, consult your telephone service
provider or a qualified installer.
If this equipment is malfunctioning, it must
be unplugged from the modular jack until
the problem has been corrected. Repairs to
this telephone equipment can only be made
EN - 20
by the manufacturer or its authorized agents.
For repair procedures, follow the instructions
outlined under VTech Hospitality limited
warranty program in the user’s manual.
To ensure safety of users, the FCC has
established criteria for the amount of radio
frequency energy of the product. This product
has been tested and found to comply with
the FCC criteria. The handset may be safely
held against the ear of the user. The telephone
base shall be installed and used such that parts
of the user’s body other than the hands are
maintained at a distance of approximately 20
cm (8 inches) or more.
If this equipment is causing harm to the
telephone network, your telephone service
provider may temporarily discontinue your
telephone service. Your telephone service
provider is required to notify you before
interrupting service. If advance notice is
not practical, you will be notified as soon as
possible. You will be given the opportunity
to correct the problem and your telephone
service provider is required to inform you of
your right to file a complaint with the FCC.
Your telephone service provider may make
changes in its facilities, equipment, operation,
or procedures that could affect the proper
functioning of this product. Your telephone
service provider is required to notify you if
such changes are planned.
If this product is equipped with a corded or
cordless handset, it is hearing aid compatible.
must be obtained for connection of the
adjunct because modification of the host
system is often required.
This product can only be connected to the host
equipment and never directly to the network.
Industry Canada
This product meets the applicable Innovation,
Science and Economic Development Canada
technical specifications.
The Ringer Equivalence Number (REN) is an
indication of the maximum number of devices
allowed to be connected to a telephone
interface. The termination of an interface may
consist of any combination of devices subject
only to the requirement that the sum of the
RENs of all the devices not exceed five.
Le présent matériel est conforme aux
specifications techniques applicables
d’Innovation, Sciences et Développement
économique Canada.
L’indice d’équivalence de la sonnerie
(IES) sert àindiquer le nombre maximal de
terminaux qui peuvent être raccordés àune
interface téléphonique. La terminaison d’une
interface peut consister en une combinaison
quelconque de dispositifs, àla seule condition
que la somme d’indices d’équivalence de la
sonnerie de tous les dispositifs n’excède pas
cinq.
If this product has memory dialing locations,
you may choose to store emergency
telephone numbers (e.g., police, fire, medical)
in these locations. If you do store or test
emergency numbers, please:
Remain on the line and briefly explain the
reason for the call before hanging up.
Perform such activities in off-peak hours, such
as early morning or late evening.
When the adjunct is used with a leased system,
permission of the owner of the equipment
EN - 21
ISEDC Warning
This device complies with Innovation, Science,
and Economic Development Canada licenceexempt RSS standard(s). Operation is subject to
the following two conditions:
(1) this device may not cause interference,
and
(2) this device must accept any interference,
including interference that may cause
undesired operation of the device.
Privacy of communications may not be ensured
when using this telephone.
The device is in compliance with RF exposure
guidelines. Users can obtain Canadian
information on RF exposure and compliance.
The minimum distance from body to use the
device is 20cm.
Operation of 5150-5350 MHz is restricted to
indoor use only.
Le fonctionnement de 5150-5350 MHz est
limité à une utilisation en intérieur uniquement.
Avertissement ISEDC
Cet appareil est compatible avec la licence de
l’Innovation, la Science et le développement
économique du Canada àl’exemption des
normes RSS. Le fonctionnement est sujet aux
deux (2) conditions suivantes :
(1) Cet appareil peut ne pas causer de
l’interférence, et
(2) Cet appareil doit accepter l’interférence,
incluant de l’interférence qui peut causer un
mauvais fonctionnement de cet appareil.
La confidentialitédes communications peut
ne pas être garantie lors de l’utilisation de ce
téléphone.
Le présent appareil est conforme aux
directives d’exposition aux RF. Après examen
de ce matériel aux conformité ou aux limites
d’intensité de champ RF, les utilisateurs
peuvent sur l’exposition aux radiofréquences
et la conformité and compliance d’acquérir
les informations correspondantes. La distance
minimale du corps à utiliser le dispositif est de
20cm.
EN - 22
Appendix
Operating range
The cordless telephone operates with the
maximum power allowed by the Federal
Communications Commission (FCC). Even so,
the cordless handset and telephone base can
communicate over only a certain distance
- which can vary with the locations of the
telephone base, cordless handset, the weather,
and the layout of the hotel.
When the cordless handset is out of range
while on a call, the cordless handset rapidly
beeps three times.
If there is a call while the handset is out of
range, it may not ring, or if it does ring, the
call may not connect well when you answer
the call. Move closer to the telephone base to
answer the call.
If the handset moves out of range during
a telephone conversation, there may be
interference.
To improve reception, move closer to the
telephone base.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital
cordless telephones):
Wireless Technology Research, LLC (WTR),
an independent research entity, led a
multidisciplinary evaluation of the interference
between portable wireless telephones and
implanted cardiac pacemakers. Supported by
the U.S. Food and Drug Administration, WTR
recommends to physicians that:
Pacemaker patients
• Should keep wireless telephones at least
six inches from the pacemaker.
• Should NOT place wireless telephones
directly over the pacemaker, such as in a
breast pocket, when it is turned ON.
• Should use the wireless telephone at the
ear opposite the pacemaker.
WTR’s evaluation did not identify any risk
to bystanders with pacemakers from other
persons using wireless telephones.
EN - 23
Appendix
Disclaimer and Limitation of Liability
Maintenance
Taking care of your telephone
Your telephone contains sophisticated
electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the
original packing materials to protect your
telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet.
Do not use the handset outdoors in the rain,
or handle it with wet hands. Do not install the
telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power
surges harmful to electronic equipment. For
your own safety, take caution when using
electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic
casing that should retain its luster for many
years. Clean it only with a soft cloth slightly
dampened with water or mild soap. Do not use
excess water or cleaning solvents of any kind.
VTech Communications, Inc. and its suppliers
assume no responsibility for any damage or
loss resulting from the use of this user’s manual.
VTech Communications, Inc. and its suppliers
assume no responsibility for any loss or claims
by third parties that may arise through the use
of this product. VTech Communications, Inc.
and its suppliers assume no responsibility for
any damage or loss caused by deletion of data
as a result of malfunction, or repairs. Be sure
to make backup copies of important data on
other media to protect against data loss.
Company: VTech Communications, Inc.
Address: 9020 SW Washington Square Road.,
Suite 555, Tigard, OR 97223, United States
Phone: 1 (888) 907-2007
Remember that electrical appliances can
cause serious injury if used when you are wet
or standing in water. If the telephone base
should fall into water, DO NOT RETRIEVE
IT UNTIL YOU UNPLUG THE POWER CORD
AND/OR ETHERNET CABLE FROM THE WALL.
Then remove the telephone by the unplugged
cords.
Remember that electrical appliances can cause
serious injury if used when you are wet or
standing in the water. If the telephone base
should fall into the water, DO NOT RETRIEVE
IT UNTIL YOU UNPLUG THE NETWORK CABLE
FROM THE WALL. Then remove the telephone
by the unplugged cords.
EN - 24
Appendix
EN - 25
Technical specification
SIP Corded Trimstyle - CTM-S2315
Power requirement PoE IEEE 802.3af class 2 (48V)
Message waiting signal Steady/periodic high voltage pulse or periodic low voltage pulse
Speed Dial memory Telephone handset: up to 8 memory locations; up to 16 digits
Size Telephone base: 153.8 x 78.5 x 136.6 mm (6.1 x 3.1 x 5.4 inches)
Corded handset: 48.4 x 212.9 x 41.9 mm (1.9 x 8.4 x 1.6 inches)
EN - 26
Index
Speakerphone 14
T
C
Cardiac pacemakers 23
E
End a call 14
F
FCC, ACTA and IC regulations 20
H
Hold a call 14
I
Important safety instructions 2
Installation 9, 10
Technical specification 26
Troubleshooting 15
V
Voice menu 13
Volume 14
Listening 14
Ringer 14
W
Wall mount 10
L
Limited Warranty 18
Listening volume 14
M
Messages 14
Message Waiting LED 14
Mute 14
P
Place a call 14
R
Receive a call 14
Ringer tone 12
Ringer volume 14
S
EN - 27
Specifications are subject to change without notice.
Copyright © 2020
VTech Telecommunications, Inc.
All rights reserved. 12/20.
CTM-S2315_ MUG_V2_CEC_20201223
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