VTech CareLine SN1157, CareLine SN6146, CareLine SN6146-2, CareLine SN6147-2, CareLine SN6147 User Manual

CareLine
w w w.v t e c h p h o n e s. c o m
Models: SN1157/SN6146/SN6146-2/
SN6147/SN6147-2
BC
Congratulations
on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on pages 127-128 of this manual.
This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at
www.vtechphones.com.
In Canada, visit www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR
®
label indicating it meets the latest energy
efficiency guidelines.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.
Register online to get an additional 3-month warranty!
Visit www.vtechphones.com.
Registration
Register your product online for enhanced warranty support.
Product news
Learn about the latest VTech products.
Parts checklist
SN1157
Telephone base Corded handset
Telephone base power adapter
Telephone line cord Quick start guide Abridged user’s manual
Quick start guide
Abridged user’s manual
Parts checklist
SN6146/SN6146-2/SN6147/SN6147-2
Telephone base
Corded handset
Telephone base power adapter
Telephone line cord
Quick start guide Abridged user’s manual
Quick start guide
Abridged user’s manual
Cordless handset
(1 for SN6146/SN6147) (2 for SN6146-2/SN6147-2)
Battery
(1 for SN6146/SN6147) (2 for SN6146-2/SN6147-2)
Handset charger with charger adapter
(1 for SN6146/SN6147) (2 for SN6146-2/SN6147-2)
Battery compartment cover
(1 for SN6146/SN6147) (2 for SN6146-2/SN6147-2)
i
Table of contents
Getting started ...................... 1
Telephone base installation ........ 1
Telephone base backup battery
installation ................................ 2
Handset battery installation ........ 3
Handset charger installation ....... 4
Handset battery charging ........... 5
Installation options ...................... 6
Tabletop to wall mount
installation ................................ 6
Wall mount to tabletop
installation ................................ 8
Are you a new cable or VoIP
subscriber? ............................ 10
Did you subscribe to voicemail
service from your telephone
service provider? .................... 11
Expand your telephone
system .................................... 12
Add and register a handset ...... 13
Deregister all devices ............... 14
Telephone base layout ............. 15
Handset layout.......................... 19
Telephone settings ............. 22
Photo speed dial ....................... 22
Using the menu ........................ 25
Ringer volume .......................... 26
Ringer tone ............................... 27
Set date and time ..................... 28
Voice Announce caller ID ........ 29
LCD language........................... 31
Talking digit .............................. 32
Voicemail number ..................... 33
Clear voicemail indicators......... 35
Rename base/handset ............. 36
Key tone ................................... 36
Use caller ID to automatically
set date and time ................... 37
Home area code ....................... 38
Dial mode ................................. 39
Quiet mode ............................... 40
Telephone operation .......... 41
Make a call ............................... 41
Predial a call ............................. 41
Answer a call ............................ 42
End a call .................................. 42
Speakerphone .......................... 42
Equalizer................................... 43
Audio Assist ............................. 44
Volume control.......................... 45
Mute.......................................... 45
Call waiting ............................... 46
Temporary ringer silencing ....... 46
Redial ....................................... 47
Temporary tone dialing ............. 48
Check voicemail ....................... 49
Web address ............................ 49
Chain dialing ............................. 50
Transfer a call ........................... 51
Find handset ............................. 53
Multiple handset use .......... 54
Join a call in progress ............... 54
Intercom.................................... 55
ii
Table of contents
Answer an incoming call during
an intercom call ...................... 59
Transfer a call during an
intercom call ........................... 60
Phonebook .......................... 64
About the phonebook ............... 64
Add a phonebook entry ............ 65
Review phonebook entries ....... 67
Alphabetical search .................. 68
Dial a phonebook entry............. 68
Edit a phonebook entry............. 69
Delete a phonebook entry ........ 70
Photo speed dial ................. 71
Store a photo speed dial entry ... 71
Edit a photo speed dial entry .... 73
Delete a photo speed dial
entry ....................................... 74
Dial a photo speed dial
number ................................... 74
Caller ID ............................... 75
About the caller ID log .............. 75
Information about caller ID with
call waiting ............................. 75
Caller ID log .............................. 76
Missed call indicator ................. 77
Memory match .......................... 77
Review the caller ID log ............ 78
View dialing options .................. 79
Dial a caller ID log entry ........... 80
Save a caller ID log entry to the
phonebook ............................. 81
Delete caller ID log entries ....... 82
Caller ID log screen
messages ............................... 82
Reminder ............................. 83
About the reminder ................... 83
Add a reminder ......................... 83
Review reminders ..................... 87
Add and review reminders
remotely ................................. 88
Reminder on/off ........................ 88
Answering system
settings ............................. 89
Answering system .................... 89
Announcement ......................... 90
Record your own
announcement ....................... 90
Play your announcement .......... 92
Answer on/off............................ 93
Call screening ........................... 95
Number of rings ........................ 96
Remote access code ................ 97
Message alert tone ................... 98
Message recording time ........... 99
Answering system
operation ......................... 100
Answering system and
voicemail .............................. 100
Using the answering system
and voicemail together ......... 101
Message capacity ................... 101
New message indication......... 102
iii
Table of contents
Call screening ......................... 102
Call intercept........................... 103
Temporarily turn off the
message alert tone .............. 103
Message playback .................. 104
Delete all old messages ......... 106
Record, play and delete
memos ................................. 107
Remote access ....................... 108
Appendix ........................... 110
Display screen messages....... 110
Handset and telephone base
indicators .............................. 114
Handset battery ...................... 116
Troubleshooting ...................... 117
Important safety instructions... 127 Precautions for users of
implanted cardiac
pacemakers ......................... 129
Operating range...................... 129
ECO mode .............................. 129
Energy-saving charging
mode .................................... 130
Maintenance ........................... 130
About cordless telephones ..... 131
The RBRC® seal ..................... 132
Limited warranty ..................... 133
FCC, ACTA and IC
regulations ........................... 135
Technical specifications.......... 138
Index .................................. 139
1
Install the telephone base as shown below.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
IMPORTANT:
Check for a dial tone by pressing . If you hear a dial tone, the installation is successful.
If you do not hear a dial tone:
Make sure the installation is properly done. It may be a wiring problem. If you have changed your telephone service
to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your cable/VoIP service provider for more information.
Telephone base installation
Getting started
Telephone line cord
If you have DSL high-speed Internet service, a DSL filter (not included) is required.
Plug it into the telephone wall jack.
Telephone base power adapter
Electrical outlet not controlled by a wall switch
Telephone wall jack
Curly handset cord jack
Telephone line jack
Power cord jack
Getting started
2
Telephone base backup battery installation
This telephone provides minimal functionality during a power outage when there is no battery installed. When there is no power supply to the telephone base, many telephone features are not functional. The telephone uses power from the telephone line to enable you to make and answer calls using only the corded handset and dialing keys. However, when another telephone on the same line is being used simultaneously, there might not be sufficient power to use your telephone in the event of a power failure.
Install three AAA batteries (not provided) so that your telephone can still operate in the event of a power failure.
Press the large tab on the backup battery compartment cover. Then pull to open.
1.
Place three AAA batteries into the compartment, matching the polarity engravings.
2. Replace the backup battery
compartment cover. Push the large tab until it locks securely.
3.
Getting started
3
Handset battery installation
Install the battery as shown below.
Plug the battery connector securely into the socket inside the handset battery compartment, matching the orientation of the engraved label.
1.
Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment.
2.
Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place.
3.
Getting started
4
Handset charger installation
Electrical outlet not controlled by a wall switch
Handset charger power adapter
Install the charger as below.1. Place the handset in the
handset charger to charge.
2.
If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage.
To purchase replacement batteries, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.
Stays red when put in charger.
CHARGE
Getting started
5
Handset battery charging
Once you have installed the battery, the handset indicates the battery status (see the table below). If necessary, place the handset in the handset charger to charge the battery. For best performance, keep the handset in the handset charger when not in use. The battery is fully charged after 11 hours of continuous charging.
If the screen is blank or displays Place in charger, you need to charge the handset battery without interruption for at least 30 minutes to give the handset enough charge to use for a short time. When the battery is low, the handset displays Low battery along with a flashing icon. If you are on a call in low battery mode, the handset plays short beeps to alert you.
The following table summarizes the battery charge indicators and actions to take.
Battery indicators Battery status Action
The screen is blank, or displays Place in charger and flashes.
The battery has no or very little charge. The handset cannot be used.
Charge without interruption (about 30 minutes).
The screen displays Low battery and flashes.
The battery has enough charge to be used for a short time.
Charge without interruption (about 30 minutes).
The screen displays HANDSET X.
The battery is charged. To keep the battery
charged, place it in the handset charger when not in use.
If you place the handset in the handset charger without installing a battery, the handset displays No battery.
After you install your telephone or power returns following a power outage, the telephone base and handset will prompt you to set the date and time. For instructions, see Set date and time on page 28. To skip setting, press CANCEL.
--:-- --/--
SET DATE MM/DD/YY
BACK
NEXT
Getting started
6
Tabletop position
Wall mount position
Installation options
Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, swivel the wall mount bracket down to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate.
Tabletop to wall mount installation
Unplug the power adapter and telephone line from the wall outlets. Squeeze the tabs on the wall mount bracket as the arrows
indicated below.
1.
2.
Swivel the wall mount bracket down. Press the wall mount bracket onto the telephone base until it clicks into place.
3.
Getting started
7
Tabletop to wall mount installation
4. Put the corded handset aside. Press down the switch hook and remove the handset tab from the slot. Rotate the handset tab by a half turn. Press down the switch hook and then replace the handset tab to its slot.
5. Plug the power adapter and telephone line into the wall outlets. Align the holes on the wall mount bracket with the standard wall mounting plate and slide the telephone down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties. Put the corded handset back on the telephone base.
Switch hook
Handset tab
Getting started
8
Wall mount to tabletop installation
If necessary, untie the bundled telephone line cord and power adapter cord. Unplug the power adapter and telephone line cord from the wall outlets.
Remove the telephone base from the wall.
1.
2.
Pull the wall mount bracket to release it from the telephone base. Swivel it upwards and then press onto the telephone base until it clicks into place.
3.
Tabletop positionWall mount position
Getting started
9
Wall mount to tabletop installation
Press down on the switch hook and slide the handset tab upwards to remove it from the slot. Rotate the handset tab by a half turn. Press down the switch hook and then replace the handset tab to its slot.
4.
Switch hook
Handset tab
Plug the power adapter and telephone line cord into the wall outlets. Put the corded handset back on the telephone base.
5.
Getting started
10
Are you a new cable or VoIP subscriber?
If your answer is yes, the existing telephone jacks in your home may
no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home.
To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
If your answer is no, your existing telephone jacks will continue to work as normal.
Main
landline
OLD
Conventional telephone line jack
Cable or
Internet
NEW
Modem/Router/ Terminal adapter
Getting started
11
Did you subscribe to voicemail service from your telephone service provider?
Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and
voicemail on page 100 for more details.
To use the built-in answering system:
You may see this online Complete user’s manual on how to record your outgoing announcement, retrieve messages and other related operations. You may also see the Abridged user’s manual provided in the product package for abbreviated instructions.
To use the voicemail:
To retrieve your voicemail messages, you typically dial an access number provided by your telephone service provider, and then enter a security code. Contact your telephone service provider for instructions on how to configure the voicemail settings and listen to messages.
Getting started
12
Expand your telephone system
You can expand your telephone system by adding new handsets (SN6107, purchased separately) and/or new portable pendants (SN6166/SN6167, purchased separately). The telephone base can support up to 12 devices. Each device must be registered to the telephone base before use.
The handsets provided within your product package are already registered as HANDSET 1 and so forth. Additional handsets are assigned numbers in the sequential order.
To add and register a new pendant, see the user’s manual that come with your new pendant.
Getting started
13
Add and register a handset
When first purchased, each accessory handset shows To register HS, see manual. The new handset should be charged without interruption
for at least 30 minutes before registering it to the telephone base.
Make sure the handset is out of the handset charger and is put near the telephone base. Make sure the handset shows To register HS,
see manual before you begin registration.
To register a handset:
Press MENU on the telephone base when it is not in use.
Press or to scroll to Settings, then press SELECT.
Press or to scroll to Registration, then press SELECT. The telephone base shows Registering... Please wait.
Press QUIET# on the cordless handset. The handset shows Registering...
Please wait. Then HANDSET X Registered appears on the cordless
handset and the telephone base, and both devices beep. The handset is now registered with the telephone base. It takes up to 60 seconds to complete registration.
If registration fails, the telephone base displays Registration failed. Start again from Step 1 above.
1.
2.
3.
4.
You cannot register a handset if any other system device is in use. The telephone base shows Registration slots are full when you try
to register more than 12 devices to it. If you have not set the date and time for the telephone system, the
handset will prompt you to set the date and time after it is registered to the base. To skip setting, press CANCEL.
--:-- --/--
SETTINGS
Dial mode
RegistrationR
BACK
SELECT
--:-- --/--
Registering...
Please wait
BACK
Getting started
14
Deregister all devices
If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually.
To make deregistration easier, read all of the instructions on this page before you begin.
To deregister all devices:
Press and hold FIND HS at the side of the telephone base for about 10 seconds until the IN USE light starts to ash and the telephone base shows Registering... Please wait followed by Deregister all devices?, then release FIND HS.
Immediately press YES or FIND HS. All handsets show To register HS, see manual. The deregistration
process takes about 10 seconds to complete.
To register the handset(s) to the telephone base again, follow the registration instructions on page 13.
You cannot deregister all devices if any other system device is in use. If deregistration fails, you may need to reset the system and try again.
To reset, unplug the power and the telephone line cord from the telephone base and remove the backup battery. Then plug the cords back in and install the backup battery again.
Even if the battery is depleted, you can still deregister all handsets by following the steps above. After the handset is charged for at least 10 minutes, its screen shows To register HS, see manual.
1.
2.
3.
Getting started
15
Telephone base layout
Large tilt display
Move the top of the display forward or backward to adjust the angle of the screen for maximum visibility.
Visual ringer indicator
Flashes when the telephone base is ringing.
IN USE light
On when the phone is in use or the answering system is answering an incoming call.
On when a device is being registered (page 13).
Flashes when devices are being deregistered (page 14).
Flashes when another telephone on the same line is in use.
Softkeys (2)
Press to select a menu item displayed above the key (page 25).
MENU
Press to show the menu (page 25).(page 25)..
Photo speed dial keys (1-4)
Press to set or dial a speed dial number when idle (pages 22-23 or pages 71-72, or page 74).
Dialing keys
Press to enter numbers or characters. Press to answer an incoming call with the
speakerphone (page 42).
SPEAKER
Press to make, answer or end a call (pages 41-42). Press to switch between the corded handset and
the base speakerphone during a call (page 42).
1
While reviewing a caller ID log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the phonebook (page 79).
Press and hold to set or dial your voicemail number (pages 33-34 or page 49).
Getting started
16
Telephone base layout
AUDIO ASSIST
Press to enhance the clarity and loudness of the caller’s voice during a call (page 44).
CANCEL
Press to cancel an operation, or back to the previous menu while in a menu (page 25).
Press and hold to return to idle mode while in a menu (page 25).
Press and hold to erase the missed call indicator when idle (page 77).
Press to silence the base ringer temporarily while the phone is ringing (page 46).
Press to scroll up while in menus or lists (page 25).(page 25).. Press to move the cursor to the right while entering
or modifying names or numbers.
Press to scroll down while in menus or lists (page 25)..
Press to move the cursor to the left while entering or modifying names or numbers.
REDIAL/PAUSE
Press repeatedly to view the last 10 numbers dialed (page 48).
Press and hold to insert a dialing pause while dialing or entering numbers.
MIC
Microphone.
#
Press and hold to set and turn on the quiet mode, or turn it off (page 40).
Press repeatedly to display other dialing options when reviewing a caller ID log entry (page 79).
Press to switch to tone dialing during a call if you have pulse service (page 48).
Press to switch between upper case and lower case while entering characters.
Getting started
17
Telephone base layout
/REPEAT
Press once to repeat the playing message (page 105). Press twice to play the previous message (page 105). Press to move the cursor to the left while entering
or modifying names or numbers.
X/DELETE
Press to delete the playing message (page 105), announcement (page 92) or reminder (page 87).
Press to delete an individual entry while reviewing the redial list (page 48), phonebook (page 70),
caller ID log (page 82) or reminder (page 87). Press to delete a character or digit while entering
names or numbers.
/SKIP
Press to skip to the next message during message playback (page 105).
Press to move the cursor to the right while entering or modifying names or numbers.
/PLAY/STOP
Press to start or stop message playback (page 105).
Flashes when there are new messages or memos in the answering system.
Getting started
18
Telephone base layout
qVOL and pVOL
Press to adjust the listening volume during a call (page 45), message playback (page 105) or reminder playback (page 87).
Press to adjust the base ringer volume while idle (page 26).
FIND HS
Press to page all handsets when idle (page 53).
ANS
Press to turn the built-in answering system on or off (page 94).
On when the answering system is turned on.
Press to slow down the message playback (page 105).
Getting started
19
Handset layout
CHARGE light
On when the handset is charging.
Visual ringer indicator
Flashes when the handset is ringing.
REDIAL/PAUSE
Press repeatedly to view the last 10 numbers dialed (page 47).
Press and hold to insert a dialing pause while dialing or entering numbers.
/
Press to review the phonebook when idle. Press to scroll up while in menus or lists. Press to move the cursor to the right while entering
names or numbers.
/FLASH
Press to make or answer a call (page 41 or page 42).
• Press to answer an incoming call when you receive
a call waiting alert during a call.
1
Press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the phonebook while reviewing a caller ID log entry (page 79).
Press and hold to set or dial your voicemail number (pages 33-34 or page 49).
Press to switch to tone dialing during a call if you have pulse service (page 48).
Press to switch between upper case and lower case while entering characters.
Getting started
20
Handset layout
CID/
Press to review the caller ID log when idle (page 78).
Press to scroll down while in menus or lists (page 25)..
Press to move the cursor to the left while entering names or numbers.
MENU/SELECT
Press to show the menu (page 25).(page 25).. Press to select an item or save an entry or setting
while in a menu (page 25).(page 25)..
VOL+ and VOL-
Press to adjust the listening volume during a call (page 45), message playback (page 104) or reminder playback (page 87).
Press to adjust the handset volume while idle (page 26).
QUIET
#
Press and hold to set and turn on the quiet mode, or turn it off (page 40).
Press repeatedly to display other dialing options when reviewing a caller ID log entry (page 79).
MUTE/DELETE
Press to mute the microphone during a call (page 45).
Press to silence the handset ringer temporarily while the phone is ringing (page 46).
Press to delete the playing message (page 104), announcement (page 92) or reminder (page 87).
Press to delete an individual entry while reviewing the redial list (page 47), phonebook (page 70), caller ID log (page 82) or reminder (page 87).
Press to delete a character or digit while entering names or numbers.
Getting started
21
Handset layout
/CANCEL
Press to hang up during a call (page 42). Press to cancel an operation, or back up to the
previous menu while in a menu (page 25).(page 25).page 25). 25).25).).. Press and hold to return to idle mode while in a
menu (page 25).(page 25).. Press to silence the handset ringer temporarily
while the phone is ringing (page 46). Press and hold to erase the missed call indicator
when idle (page 77).
Dialing keys
Press to enter numbers or characters. Press to answer an incoming call (page 42).
AUDIO ASSIST
Press to enhance the clarity and loudness of the caller’s voice during a call (page 44).
Press to make or answer a call (page 41 or page 42).
Press to switch between the handset speakerphone and the handset earpiece during a call (page 42).
22
Photo speed dial
There are four photo speed dial keys on the telephone base.
We recommend you store a maximum of four contacts that you may need to call them more often or immediately to the photo speed dial keys.
To set and dial a photo speed dial:
Press the desired speed dial key. When MEMORY X NUMBER displays, use
the dialing keys to enter a number (up to 30 digits):
Press or to move the cursor to the left or right.
Press X/DELETE or BACKSPACE to erase a digit.
Press and hold X/DELETE to erase all digits.
Press and hold PAUSE to enter a dialing pause (a P appears).
Press NEXT.
1.
2.
3.
Telephone settings
Telephone base
--:-- --/--
MEMORY X NUMBER
_
BACKSPACE
NEXT
--:-- --/--
MEMORY X NAME
_
BACKSPACE
SAVE
23
Telephone settings
When MEMORY X NAME displays, use the dialing keys to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. Press the key repeatedly until the desired character appears. The first character of each word is capitalized.
Press or to move the cursor to the left or right. Press 0 to add a space. Press X/DELETE or BACKSPACE to erase a character.. Press and hold X/DELETE to erase all characters.
Press SAVE. The screen displays Memory X saved and you hear a confirmation tone.
Press on the photo speed dial key to dial.
To delete a photo speed dial:
Press MENU when the telephone base is not in use.
Press or to scroll to Photo speed dial, then press SELECT.
Press or to scroll to the desired location, then press X/DELETE.
When the screen displays Clear Memory X?, press YES to confirm. Then the screen displays Memory X cleared.
4.
5.
6.
1.
2.
3.
4.
--:-- --/--
Clear Memory X?
NO
YES
--:-- --/--
Answering system Intercom
Photo speed dial
BACK
SELECT
Memory X
cleared
Photo speed dial
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