Contents
• Safety pg 2
Power lead
Connects the power
adapter to the
base station.
Cord clip
Helps to prevent
accidental disconnection
of the wires.
Phone cord
Connects your
phone to the
phone network.
• Caring for your phone pg 3
• Warranty information pg 3
• Create your own phone system pgs 4-5
• 1 Setting up pgs 6-9
• 2 Basic functions pgs 10-25
• 3 Answer-phone functions pgs 26-33
• 4 Choosing your
answer-phone settings pgs 34-35
• 5 Choosing your handset settings pgs 36-37
• 6 Choosing your base settings pgs 38-39
• 7 Network services pgs 40-45
• 8 Adding and using
additional handsets pgs 46-51
• 9 Adding and using
additional master base stations pgs 52-54
• 10 Troubleshooting pgs 55-60
Safety
pg2
pg3
• Do not use your phone in damp, humid
places such as bathrooms.
• Do not dispose of batteries with normal
household waste. Your local council will
be able to give you advice on how to
dispose of them.
• Do not use your phone in places
where there may be volatile or explosive
materials.
• Clean your phone with a damp cloth.
Cleaning it with a dry cloth may give you
an electric shock.
• Never spray cleaning fluids directly onto
the phone.
• Do not expose the batteries to fire
or water.
If you have a heart pace maker
You should consult your doctor before using this
phone if you have a heart pace maker.
If you have a hearing aid
Your phone works by transmitting radio waves
between the base station and the handset.
You may find that these waves interfere with
your hearing aid and cause a humming noise.
Caring for your phone
1 Batteries not approved by us may damage
your phone. Your warranty may be affected
if you use batteries that we do not approve.
2 There is a slight chance that your phone
could be damaged during electrical storms.
We recommend removing the telephone
cord and mains plug during a storm.
3 Avoid standing the phone on antique,
veneered or delicate surfaces as it may
become warm during use.
4 Make sure that the power cord is connected
into the power socket on the base station
and not the phone socket.
5 Your phone gives off radio signals that could
interfere with other electronic equipment
such as computers, radios and televisions.
Leave at least one metre between the base
station and other equipment to minimise
the risk of interference.
Warranty information
Your phone is covered by a 12 month warranty.
The warranty does not cover the batteries,
misuse or damage caused by a storm.
If you have any problems using the phone,
check the Troubleshooting section at the back
of this guide. If this does not solve your
problem, call the VTech helpline number given
in Troubleshooting. This will not affect your
statutory rights.
Your phone details
We may need to ask for these if you call us.
Date you bought the phone / /
Where you bought the phone
Price you paid £
Serial number
Written on the bottom
of the base station.
PIN _ _ _ _ ___ _ _ _ _ _ _ _ _ _ _ _
We have pre-set your PIN to 2100 but you can change
this if you want (see page 38). If you make a note of
your PIN here, be sure to keep this guide in a safe place.
pg4
Create your own phone system
pg5
You can use up to 6 handsets with your
master base station without the need for
more phone sockets or extension leads.
All you need is a normal 13 amp socket to
connect each charging station.
You can choose a name for each handset.
This could be anything such as the room
where the phone is normally kept or a
person’s name.
With two or more handsets you can make
free intercom calls between the handsets,
transfer external calls between handsets or
call all the handsets at once.
You can even make 3
rd
party calls to another
handset and an external call or to a handset
and two external calls.
You can use up to four master base stations with
one system but we recommend just one master
base station for most home systems.
.
Every handset brings the same superb Mirage
features you’d expect from a Vtech phone
•
Innovation
• Range: up to 300m outdoors; 50m indoors
• Digital DECT technology for high voice quality
• Set the base and handset features to suit you,
including: ring volume, ring melody, earpiece
volume
• Intercom calls
• Call barring with PIN access to stop external
calls being made
• Keyguard prevents accidental calls
• Advanced NiMH batteries give 12 hours talk
time; 100 hours stand-by
• Last number redial with 5 number memory
• Call log of up to 10 unanswered calls *
• Mute feature for privacy during calls
• Answer-phone functions available from any
registered handset
Style
• Ergonomic design
• Different coloured clip-on covers
Answer-Phone
• 15 minutes, recording time
• Voice time and day marking
• 3 pre-recorded outgoing messages
• Option to record 2 of your own outgoing
messages
• Remote access to messages
• Message playback from handset
• Private message playback from handset
• Call screening at base
7 ways to dial
• key and check the number before you dial
• connect to the line before you dial
• from Last number redial
• from your favourites list
• from your quick dial list
• from your call log, if you have caller identity*
• mixed dialling by use of two memory locations
• mix of above – good for extension numbers
and network services
Spares and accessories available see page 60.
Network services
• Factory set BT and cable codes you can edit
• Auto redial
• Call waiting
Simplicity
• Easy to install – wall fix or table top
Wall fixing kits are available, see page 60
• Easy-use menus
• Simple and informative display screens
• Reassuring confirmation tones
Favourite and quick dial memories
• Up to 20 numbers for quick and easy dialling.
• Name identification for each number – up to
10 characters.
• Up to 24 digits for each number – ideal for
international or home banking numbers.
• Pause facility for network service numbers.
• No need to keep re-programming the numbers
– all the handsets share the numbers.
• With caller identity*, callers’ names will be
shown when they call if you’ve programmed
their name and number into the memories.
* Caller identity is a chargeable network service available
from your phone company.
Setting up
pg6
pg7
What’s in this pack
• one Mirage handset
• one Mirage master base station
• user guide
• power adapter
• telephone line cord
• two handset batteries
• two spare clip on covers
If any of these are missing, please return
the complete pack to your retailer as soon
as you can.
If you want to add more handsets, follow these
instructions to set up your first handset and
then follow the instructions on page 46 of
your user guide.
Your handset must be charged for at
least 24 hours before it’s ready for use.
Choose a good position for your phone.
To improve reception, it should be:
• as high as possible – an upper floor is better
• within three metres of the mains socket
and phone socket so that you don’t have
to use extension leads
• away from large metal objects like radiators,
fridges or filing cabinets
• away from metal framed windows
• away from hidden metal pipes
• away from electrical equipment, such as
a TV or microwave.
Reception may be impaired if the walls of the
building are very thick or metal framed.
This phone is not designed for making
emergency telephone calls when the power fails.
You should make alternative arrangements for
calls to emergency services.
1 Plug the power lead into the sockets on the
bottom of the base station.
2 Plug the adapter into a mains power socket
and switch the power on.
You will hear the outgoing message and
factory date and time setting.
clip the cords in here
to stop the plugs from
being pulled out
power lead
phone cord
3 Fit the handset batteries – making sure
they’re the correct way around.
The handset uses the two AA size NiMH
(Nickel Metal Hydride) batteries supplied.
Make sure the batteries
are the correct way around
4 Sit the handset on the base station and leave
the batteries to charge for at least 24 hours
before using your phone
The display will say SEARCHING and then switch
to the stand-by display. More detail about the
display is given later in your user guide.
It’s normal for the handset to get a little warm
as it charges.
5 After the batteries have charged, plug the
phone cord into the master base station and
the other end into a phone socket. Only use the
phone cord supplied. Others may not work.
6 Your phone is now ready to use. Follow the
instructions in this guide.
1 Setting up
pg8
Setting up
pg9
Using your answer-phone
When you have charged the handset battery
and plugged in the line cord, your phone is
ready to use.
Making calls is simple, just pick up the handset
and dial. To end calls, press the button with
the icon of a handset on it, or place the
handset back on the base.
The answer-phone is set at the factory to
Answer and Record messages from your
callers. It will use the factory set outgoing
message (OGM) unless you change it (see page
28 of this user guide).
Your phone comes with three different coloured
handset covers. To change a cover:
1 Gently squeeze the arrows marked on either
side of the screen
2 Lift the cover and slide it away from
the keypad
3 Fit the two tabs at the top of the new cover
into the slots on the top of the handset
4 Click the cover into place.
1 Setting up
Basic functions
pg10
pg11
Section contents
• Switching the handset on pg 11
• Switching the handset off pg 11
• Making a call by pre-dialling pg 11
• Ending a call pg 12
• Post dialling a number pg 12
• Answering a call when the handset
is on the base pg 12
• Answering a call when the handset
is not on the base pg 12
• Answering a call when the handset
is switched off pg 13
• Muting a call pg 13
• Changing the earpiece volume
during a call pg 13
• Changing the handset name pg 14
• Entering letters pg 14
• Switching the keyguard on pg 15
• Switching the keyguard off pg 15
• Calling numbers from the call log pg 16
• Accessing the call log pg 16
• Deleting entries from the call log pg 17
• Using redial pg 18
• Editing a number on your redial list pg 18
• Deleting a redial number pg 19
• Favourite numbers button pg 20
• Dialling a favourite number pg 21
• Entering letters pg 21
• Deleting a favourite number pg 21
• Storing or changing a quick dial
number pg 22
• Dialling a quick dial number pg 23
• Deleting a quick dial number pg 23
• Calling anonymously pg 24
• Cancelling the anonymous call feature pg 24
• Redialling a number if it’s busy pg 25
• Paging your handsets pg 25
Switching the handset on
1 Press. The display flashes
as the phone searches for the
selected base station signal
A
SEARCHING
When it finds the signal, the display
shows the stand-by screen
1 LOUNGE 0
Switching the handset off
You should normally leave the
handset on ready to answer calls.
1
2 Press
3 Press several times
1 LOUNGE 0
The display says
SWITCH OFF
4 Press and the display will ask you
to confirm you want to switch off
SWITCH OFF?
5 When the handset is off, it will not
respond to paging or incoming calls.
Making a call by pre-dialling
When you predial, you can correct
the phone number if you enter it
incorrectly.
1
2 Key in the number
1 LOUNGE 0
1234567890
3 If you need to correct a number,
press once for each incorrect digit
and then continue to key in
Press to dial if the number is
correct
2 Basic functions
pg12
Basic functions
pg13
Ending a call
1
2 Press or replace the handset on
a 01234567890
the base station to end the call
Post dialling a number
This method dials straight
through, but you can’t correct the
number if you dial incorrectly.
1
2 Press
3 Dial the number
1 LOUNGE
0121123
If you make a mistake, you’ll need
to end the call and dial again.
Answering a call when the
handset is on the base
The master base station and
handset will ring.
If you pay for caller display from
your phone company, the display
will show the number or name if
you’ve programmed it in as one of
your favourite or quick dial
numbers.
1
2 Pick up the handset to answer
ANDY
the call
Answering a call when the
handset is not on the base
1
2 Press to take the call
ANDY
Answering a call when the
handset is switched off
Only the base station will ring
if the handset is off.
1 Press twice on handset
Muting a call
This stops the person at the other
end hearing you but you can still
hear them.
You can’t mute a call while you
are using a menu.
1
2 Press during the call.
3 Press again to cancel mute
a 01234567890
The display will show
Changing the earpiece
volume during a call
1
2 Press
3 Press several times until the
4 Press
5 Press to select the volume
6 Press to confirm the setting
a 01234567890
screen says
▼VOLUME
you want
STORED
New volume setting now in use.
2 Basic functions
pg14
Basic functions
pg15
Changing the handset name
You can choose any name – up to 8
characters – for the handset, such
as a room or person’s name.
1
2 Press
3 Press several times until the
4 Press
5 Press several times until the
1 LOUNGE
display says
▼HS SETTINGS
▼AUDIO
display says
▼HSET NAME
6 Press The display shows the
current name
7 Press and hold until the current
name is deleted
8 Use the keypad to enter the new
name – see blue panel below
9 Press to confirm the new name
10 Press and hold to return to the
stand-by display
Entering letters
Each key selects several letters.
Press a key repeatedly to select the
letters on it. If the letter you need is
SALLY
on the same key, wait approx 4
seconds between presses.
If you make a mistake, press C.
Press 0 for a space.
Switching the keyguard on
The keyguard stops your phone
accidentally dialling numbers
while in a pocket or bag and stops
young children dialling too. It does
not stop emergency calls.
1
2 Press
3 Press several times until the
4 Press
1 LOUNGE
display says
▼KEYGUARD
ACTIVATE?
5 Press
The display shows
CANCEL 159
Switching the keyguard off
1 Key 159 before you dial
You’ll need to switch the
keyguard back on again when
you’ve finished.
2 Basic functions
pg16
Basic functions
pg17
Calling numbers from the
call log
If you pay for caller display from
your phone company, your phone
logs the numbers of up to 10
recent unanswered calls so that
you can return them.
It won’t store numbers if the
number was unavailable or the
caller withheld their number when
calling you or the answerphone
recorded a mesage.
If someone calls you twice or
more, only the last call is logged.
1 If there are any new calls, the
display says
NEW CALLS
It will continue to say new calls
until you have scrolled through
the full list
2 Press
3 Press to scroll through the list of
names and numbers
4 Press to dial a number or press OK
to edit the number and then press
OK again to dial
1234567890
Accessing the call log
You can access the call log even
when there have been no new calls.
the call log lists the 10 most recent
unanswered calls.
1
2 Press
1 LOUNGE
3 Press once
▼CALL LOG
4 Press
Now you can dial, edit or delete
the numbers.
Deleting entries from
the call log
1
2 Press
3 Press once
4 Press to choose the call log
1 LOUNGE
▼CALL LOG
5 Scroll through the numbers and
names to the one you want to delete
6 Press for the delete option
▼DELETE
Scroll down again if you want
to delete all the numbers from
the log
▼DELETE LIST
7 Press to delete
?--DELETE--?
8 Press to confirm that you
want to delete
DELETED
2 Basic functions
pg18
Basic functions
pg19
Using redial
You can redial any of the last five
numbers dialled. The numbers are
stored in a list.
1
2 Press
3 Press to scroll through the
4 Press to dial the number, or press
1 LOUNGE
▼01234567890
numbers
OK to edit the number before you
dial and then press OK again to dial
Editing a number
on your redial list
1
2 Press
3 Press to scroll to the number
4 Press once
5 Press
6 Press to dial the number – or you
1 LOUNGE
▼01234567890
you want
▼EDIT
Use the C button to delete the
numbers and key in the new
number – up to 24 digits long
can press OK to dial
Deleting a redial number
1
2 Press
3 Press to scroll through the
4 Press once
5 Press once
1 LOUNGE
▼01234567890
numbers
▼EDIT
▼DELETE
Scroll down again if you want
to delete all the numbers from
the log
▼DELETE LIST
6 Press to delete
?--DELETE--?
7 Press to confirm
DELETED
2 Basic functions
pg20
Basic functions
pg21
Favourite numbers button
This lets you store up to 10
numbers that you can call without
dialling the number.
1
2 Press
1 LOUNGE
0 ▼EMPTY
The display shows the phone
number or name if there’s already
one stored.
3 Scroll to the location where you
want to store the number or press
the number on the keypad
4 Press
▼EDIT
5 Press
NUMBER
6 Key in the phone number
Press the C button if you want to
delete digits of an existing number.
If you want a pause, press and hold
the
H
button until a P appears.
7 Press
The display shows STORED and
asks for you to enter a name
NAME
The display shows the name if
there’s already one stored.
8 Key in the name – this can be up
to 10 letters – see the blue panel
If you don’t want to enter a name,
press the C button.
9 Press
STORED
10 Press to finish, or scroll to the next
location and store another number.
Dialling a favourite number
1
2 Press The display shows the first
1 LOUNGE
favourite number
O ▼KAREN
3 Scroll to the name or number
you want or press the favourite
number location on the keypad
4 Press or press OK to edit the
number and OK again to dial
Entering letters
Each key selects several letters.
Press a key repeatedly to select the
letters on it. If the letter you need is
SALLY
on the same key, wait approx 4 secs
between presses.
If you make a mistake, press C.
Press 0 for a space.
Deleting a favourite number
1
2 Press
3 Scroll to the name or number that
4 Press
5 Press once
6 Press to delete
1 LOUNGE
you want to delete
▼ DELETE
?--DELETE--?
7 Press and scroll to the next
number you want to delete or
press and hold the C button
to finish
2 Basic functions
pg22
Basic functions
pg23
Storing or changing
a quick dial number
You can store up to 10 numbers in
your phone’s memory to save you
having to key them in each time
you call them.
1
2 Press
3 Press for the first location
4 Scroll to the location you want
5 Press
1 LOUNGE
▼QUICKDIAL
The display shows the phone
number if there’s already one
stored.
▼EDIT
6 Press
7 Key in the phone number
– this can be up to 24 digits
Use the C button if you want to
delete digits of an existing number.
If you want a pause, press and hold
H
button until a P appears.
the
8 Press
The display shows STORED and
asks you to enter a name
9 Key in the name – this can be up to
10 letters, see blue panel on pg 21
10 Press
STORED
11 Press to finish, or scroll to the
next location and store another
number
Dialling a quick dial number
1
2 Press
3 Press
4 Scroll to the name or number you
5 Press
1 LOUNGE
▼QUICKDIAL
want or press the quick dial
number if you know it
Deleting a quick dial
number
1
1 LOUNGE
2 Press
▼QUICKDIAL
3 Press for the first location
4 Scroll to the name or number you
want to delete
5 Press
6 Press once
7 Press The handset will ask you
▼DELETE
to confirm
?--DELETE--?
8 Press and scroll to the next
number you want to delete or
press and hold the C button
to finish
2 Basic functions
pg24
Basic functions
pg25
Calling anonymously
You can call anonymously if you
don’t want people with caller
display phones or return services
to know your number.
Only the next call you make
will be anonymous
1
2 Press
3 Press several times until the
4 Press and your next call will
1 LOUNGE
display says
▼ANONYM CALL
be anonymous
CALL ANONYM
5 Dial the number on the keypad or
use one of your favourite or quick
dial memories
6 Press
Cancelling the anonymous
call feature
1 Press twice quickly
Redialling a number if
it’s busy
The phone network will call back
when the number is free.
This is a chargeable service.
1 Press when you hear the
engaged tone
▼INQUIRY
2 Press several times until the
display shows
▼AUTO REDIAL
3 Press listen to the message and
then hang up.
Paging your handsets
Any handsets connected to the
base station will ring for up to
1 minute.
This is especially useful for finding
lost handsets.
1 Press the Page button
on the base station
2 To stop the ringing
Press again
or
Press on any handset
If a handset is switched off or the
batteries have run down it will not
respond to paging.
2 Basic functions
Answer-phone
pg26
pg27
functions
Section contents
• Setting the time and day pg 26
• Recording your outgoing message pg 28
• Switching the answer phone on or off pg 29
• Playing your messages pg 30
• Deleting your outgoing message pg 31
• Using Remote Access pg 32
• Recording a memo pg 33
• Choosing your answer-phone settings pg 34
Setting the time and day
Your phone tells you the time
and day that messages were left
for you. The factory setting is
Saturday 12.01pm.
1
2 Press once and the display
3 Press and hold until the
1 LOUNGE
will show
▼QUICKDIAL
display says
MESSAGES 1
4 Press and hold until the
display says
▼ANS PHONE
5 Press
▼ANS ON/OFF
6 Press three times until the
display says
▼TIME & DAY
7 Press and the display will show the
time setting
8 Enter the current time using the
24 hour clock – the phone will
announce the time using the
12-hour clock
9 Press and the display will show
the day setting
10 Press several times until the
display shows the current day
11 Press
The phone stores the time & day
and returns to the Time & Day
menu.
12 Press and hold to leave the menu
3 Answer-phone functions
pg28
Answer-phone functions
pg29
Recording your outgoing
message
Your phone has three pre-set
messages.
• ANS ONLY for when you don’t
want to record messages
• ANS & REC for when you do
want to record messages
• Message 3 only used when
the memory is full and the phone
can’t take messages
You can record your own versions
of ANS ONLY and ANS & REC. When
you do, they will be used instead
of the factory setting.
Before you record your message,
it’s a good idea to write it down
and practice saying it to make
sure it’s less than 30 seconds.
1
2 Press once
3 Press and hold until the
4 Press and hold until the
5 Press
6 Press two times
7 Press to choose the Answer Only
1 LOUNGE 0
▼QUICKDIAL
display says
▼MESSAGES 1
display says
▼ANS PHONE
▼ANS ON/OFF
▼OGM
message
▼ANS ONLY
To choose the Answer & Record
message, press the Scroll button
▼ANS & REC
8 Press
▼PLAY OGM
9 Press the display will show
▼RECORD OGM
10 Press
PLS LISTEN
11 Follow the instruction you hear and
speak your message after the tone
PRESS OK
STORED
12 Press at the end of your message.
The phone stores the message
and returns to the Play OGM menu
13 Press and hold to leave the menu
Switching on or off
1
2 Press once
3 Press and hold
4 Press and hold
5 Press
6 Press The display shows the
7 Scroll to the option you want
8 Press The display will flash
9 Press and hold to leave the menu
1 LOUNGE
▼QUICKDIAL
▼MESSAGES 0
▼ANS PHONE
▼ANS ON/OFF
current setting with a
STORED then show
▼ANS ON/OFF
✓
3 Answer-phone functions
pg30
Answer-phone functions
Playing your messages
A
MESSAGES 2
The display shows Messages when
you have new messages.
A
1 LOUNGE 4
This display shows you have 4 old
messages and the answer-phone is
switched on. If the answer-phone is
off you will not see the number of
messages in the display.
The messages will be played on
your handset and at the base
station. If you switch Screening
to off, you will only hear the
messages at the handset –
see page 35.
You have 2
messages
1
2 Press to play the messages
MESSAGES 2
While you are playing your
messages, the keys have
the functions in the blue box.
Message functions
Press once to stop and return
to previous menu
Press and hold to stop and
return to the stand-by display
Press once for next message
6 Press for next message
4 Press to skip back to the start of
the current message
Press within 1 second to go back
to the previous message
5 Press to delete current message
The maximum message length is
3 minutes.
Deleting your outgoing
message
You can go back to the factory
set message by deleting the outgoing
message you have recorded.
1
2 Press once
3 Press and hold until the
4 Press
5 Press two times
1 LOUNGE
▼QUICKDIAL
display says
▼ANS PHONE
f the display says Messages,
I
press and hold the scroll button
for the Answer-Phone menu
▼ANS ON/OFF
▼OGM
pg31
6 Press
▼ANS ONLY
If you want to delete the Answer
and Record message, press the
Scroll button.
▼ANS & REC
7 Press
▼PLAY OGM
8 Press twice
▼DEL USR OGM
9 Press
The handset will ask you to confirm
DEL USR OGM?
10 Press
DELETED
11 Press to finish
3 Answer-phone functions
pg32
Answer-phone functions
pg33
Using Remote Access
You can listen to your messages
from other phones.You must switch
on Remote Access before you can
do this.
1 Dial your own phone number
2
S Press during your outgoing
message You will hear a message
asking you to enter your PIN.
3 Dial your PIN
The factory setting is 2100.
Use the keys on the phone to
handle your messages.
Hang up when you have finished.
2 Play messages
4 Skip back one message
5 Delete the message
6 Skip forward one message
7 Switch answer on or off
1 Main menu
5 Press to delete current message
If you want to use Remote Access,
it’s a good idea to set the Answer
Delay to Toll Saver.
Then, if you have new messages,
your answer phone will answer
after 2 rings. If you don’t have
any new messages, your answer
phone will take 6 rings to answer
and you will know without having
to use Remote Access. You can
hang up without paying for the call.
See page 35 for Answer Delay.
Recording a memo
You can record memos on your
phone for other members of your
household.
You play memos in the same way
as messages.
1
2 Press once
3 Press and hold until the
4 Press and hold until the
5 Press
1 LOUNGE 0
▼QUICKDIAL
display shows
▼MESSAGES 0
display shows
▼ANS PHONE
▼ANS ON/OFF
6 Press
▼REC MEMO
7 Press
▼PLS LISTEN
The base will say ‘Speak after the
tone. To end recording press OK.‘
PRESS OK
8 Speak your memo.
9 Press to save your memo
The display flashes STORED and
then shows the REC MEMO menu for
30 seconds. If you want to record a
new memo, press OK.
When you’ve finished, the display
changes to show how many
messages or memos you have.
▼MESSAGES 1
If you have caller display and the
display says NEW CALLS someone
has called but not left a message.
3 Answer-phone functions
Choosing your
answer-phone
settings
The ANS PHONE menu lets you choose
how your answer phone works
You can
• switch the answer phone on or off
• record a memo
• record your outgoing message
• set the time and day
• configure the number of rings;
whether it takes messages;
whether remote access is on or off;
the screening volume as messages are left;
the volume messages are played at
• reset to the factory settings
Shows a current setting
✓
Press to scroll down menus
Press and hold to scroll up menus
Press to select the feature
you want
Press and hold after
setting a feature to leave the
ANS PHONE menu
STORED
Confirms a
setting you make
pg34
▼ QUICKDIAL
▼ MESSAGES 0
▼ ANS PHONE
Press and hold
Press and hold
▼ ANS ON/OFF
▼ REC MEMO
▼ OGM
▼ TIME & DAY
▼ CONFIGURE
▼ RESET
See page 29
See page 33
See page 28
See page 26
▼ ANS DELAY
▼ ANSWER MODE
▼ REMOTE
▼ BS SPEAKER
▼ ENTER PIN
each press selects a different number of rings
TOLL SAVER: 6 rings if no messages; 2 rings if new messages
press to select Answer & Record or Answer Only
■
ENTER PIN
The factory setting is 2100. If you enter the wrong PIN, the
display will say WRONG PIN. Press C and try again. You get 3
chances before the display goes back to the start of the
Remote access menu. You will need to start again.
▼ SCREENING
▼ PLAYBACK
doing this will
• switch on answer-phone
to Answer & Record
• set OGM to factory setting
• set time and day to
12.01pm Saturday
• set Answer Delay to 4
press for high, medium,
low or off
press for high, medium,
low or off
pg35
press for on or off
4 Choosing your answer-phone settings
• set screening and
playback to high
• switch Remote access on
Choosing your
handset settings
The HS SETTING menu lets you
choose how your handset works
You can
• set the handset ringer volume
• choose the handset ring melody
• set the earpiece volume
• decide when tones are used
• select a base station
• reset to the factory settings
• change the handset name
• choose English or German for
the display messages
✓
Shows a current setting
Press to scroll through menus
Press to select the feature
you want
Press and hold after
setting a feature to leave the
HS SETTING menu
STORED
Confirms a
setting you make
pg36
▼ HS SETTING
Press 9 times
▼ AUDIO
▼ SELECT BASE
▼ RESET
▼ HSET NAME
▼ LANGUAGE
See page 52
▼ RINGER VOL
▼ MELODY
▼ VOLUME
▼ TONES
▼ RESET?
▼ LOUNGE
▼ ENGLISH ✓
each press selects
a different volume
each press selects
a different melody
each press selects
a different volume
▼ LOW BATTERY
▼ NO COVERAGE
▼ KEY TONES
doing this will
• set the handset
ringer volume to 5
• set the melody to 1
selects English or German
for the display messages
• set the earpiece
volume to 2
• switch all tones on
pg37
selects on or off for a tone
when the battery is low
selects on or off for a tone
when there is no coverage
selects on or off for a tone
when a key is pressed
• set original
handset name
• set the display to
English
5 Choosing your handset settings
use the keypad to
enter the name
Choosing your
base settings
The BS SETTING menu lets you choose
how your master base station works
You can
• set the base ringer volume
• choose the base ring melody
• bar external calls from being made
• change your PIN
• de-register any handset from this
base station
• reset to the factory settings
• set your phone to wait for a dial tone after
the access code on a PABX switchboard
✓
Shows a current setting
Press to scroll through menus
Press to select the feature
you want
Press and hold after
setting a feature to leave the
BS SETTING menu
STORED
Confirms a
setting you make
pg38
▼ BS SETTING
▼ AUDIO
▼ CALL BARR
▼ CHANGE PIN
▼ NETWK CODES
▼ DEREG
▼ RESET
▼ PABX FUNCT
See page 42
See page 52
▼ RINGER VOL
▼ MELODY
▼ ENTER PIN
The factory setting is 2100. If you enter
the wrong PIN, the display will say WRONG
PIN. Press C and try again. You get 3
chances before the display goes back to
the start of the Remote access menu. You
will need to start again.
▼ ENTER PIN
enter your current PIN
factory setting is 2100
▼ ENTER PIN
▼ NETW ACCESS
enter the switchboard
access code
each press selects
a different volume
each press selects
a different melody
choose off or on – if you bar calls,
the display will say CALLS BARRED
whenever you try to dial
▼ NEW PIN
enter your new PIN
▼ RESET?
doing this will
• empty the favourite
& quick dial lists
• set the base
ringer volume to 5
• set the PIN to 0000
pg39
▼ REPEAT
re-enter your new PIN
to confirm
6 Choosing your base settings
• set the base
melody to 1
• empty the call log
• cancel call barring
• set network codes
to BT
Network services
pg40
pg41
Section contents
• Switching call waiting on or off pg 40
• Answering a call waiting call pg 41
• Rejecting a call waiting call pg 41
• Editing network codes pg 42
• Making an inquiry call pg 44
• To set up a three party call pg 44
Network services are available from BT
and most cable companies.
Contact your phone company for more
information on the services they offer.
See page 42 for information on changing
network service codes.
Switching call waiting
on or off
Call waiting is a chargeable
network service available from
your phone service supplier.
1
2 Press
3 Press several times until the
4 Press
1 LOUNGE
▼QUICKDIAL
display says
▼BS SETTINGS
▼AUDIO
5 Press several times until the
display says
▼NETWK CODES
6 Press
▼CALL WAIT
7 Press
The
✓
in the display shows the
current setting
8 Scroll between on or off and
press OK to confirm the setting
you want
PLS LISTEN
9 Listen to the message and then
hang up
Answering a call waiting call
1 Press when you hear the call
waiting beeps during a call
2 Press several times until the
display says
▼ANSWER
3 Press and then use the menu
button to handle your calls
Rejecting a call waiting call
BT customers can simply ignore
the call. Cable customers may
need to set a code – see page 42.
1 Press when you hear the call
waiting beeps during a call
2 Press several times until the
display says
▼REJECT
3 Press
7 Network services
pg42
Network services
pg43
Editing network codes
Your phone uses the standard BT
and most cable company access
codes for network services.
Some network services are
chargeable.
You can alter the pre-set codes for:
• inquiry calls
• auto redial calls
• call waiting accept
• call waiting reject
• 3 party calls
• single calls
• switching calls
• call waiting on
• call waiting off
• anonymous calls
• recall
1
1 LOUNGE
2 Press
▼QUICKDIAL
3 Press
Press several times until the
display says
▼BS SETTINGS
4 Press
▼AUDIO
5 Press several times until the
display says
▼NETWK CODES
6 Press several times until the
display says
▼CHANGE CODES
7 Press
8 Scroll to the code you want to set
▼INQUIRY
▼AUTO REDIAL
▼CW ACCEPT
▼CW REJECT
▼3 PTY CALL
▼SWITCHCALL
▼CW ON
▼CW OFF
▼ANONYM CALL
▼RECALL
9 Press
Use the C button to delete the
current code. Use the keypad to
enter the new code.
To include a recall in the code,
press the menu button and scroll
for a PBX or network recall, then
press OK.
10 Press
STORED
11 Scroll to set another code
or press and hold the C button
to finish.
7 Network services
pg44
Network services
pg45
Making an inquiry call
An inquiry call lets you talk to two
callers at the same time or switch
between two calls. This is a
network service which your phone
company may charge you for.
1 Make your first call
2 Press during your first call
▼INQUIRY
3 Press
4 Dial the second number and
press OK
When you get through, the first
call is put on hold and you are
connected to the second call.
Now you can:
▼ Set up a three party call
▼ Switch between the two callers
▼ Hang up
To set up a three party call
This lets all three people talk
together.
1 Press when you’re talking to one
call and the other is on hold
▼3 PTY CALL
2 Press
The 3 party call is set up.
Now you can:
▼ Go back to a single call
▼ Hang up
To go back to a single call
This puts the second call on hold
again while you talk to the first call.
1 Press during the 3 party call
SINGLE
2 Press
The second call is put on hold while
you talk to the first.
Now you can:
▼ Set up a three party call again
▼ Switch between the two callers
▼ Hang up
To switch between two calls
This puts the current call on hold
while you talk to the other call.
1 Press
▼3 PTY CALL
2 Press once
▼SWITCH CALL
3 Press
The current call is put on hold
while you talk to the other caller.
Now you can:
▼ Set up a three party call
▼ Hang up
To hang up during a
3 party call
1 Press
You’re disconnected from the 3
party call. The other two callers
can continue talking.
To hang up while a call
is on hold
1 Press
The current call ends and the call
on hold rings you back.
2 Press to answer the call that was
on hold
7 Network services
Adding and using additional
handsets
You can use up to six handsets
with one master base station
Section contents
• Registering a handset pg 46
• Using two or more handsets pg 48
• Making an intercom call pg 48
• Answering an intercom call pg 48
• Calling all your handsets
at once – group call pg 49
• Answering an external call during
an intercom call pg 49
• Making an intercom call during
an external call pg 50
• To transfer the external call pg 50
• To set up a three party call pg 50
• To go back to a single call pg 51
• To switch between an external call and
intercom call pg 51
• To hang up during a three party call pg 51
• To hang up while a call is on hold pg 51
pg46
Registering a handset
1
2 Press
You can recharge the handset batteries from
any master base station or mini charging base.
Press the PAGE button on the master
base station and hold it down for
approx 10 seconds until it beeps
The master base station sends out
a registration signal for 15 minutes.
The signal will stop if:
• you successfully register
a handset
• you enter your PIN incorrectly
three times
on the handset
▼QUICKDIAL
3 Press several times until the
display says
▼REGISTER
4 Press
▼BASE A
5 If you have more than one
base station, scroll to the one
you want to register to
6 Press
ENTER PIN
7 Enter your PIN – the factory
setting is 2100
8 Press
SEARCHING
This may take up to 2 minutes.
9 Scroll to the handset number you
want or press OK to accept the
number offered
10 Press
STORED
11 The display changes to the handset
name. Instructions on changing the
handset name are on page 14.
Your phone will only allow you
three attempts at entering your
PIN before stopping the
registration. If you enter the
wrong PIN three times, you will
need to start again.
pg47
8 Adding and using additional handsets
pg48
Adding and using additional handsets
pg49
Using two or more handsets
If you have two or more handsets,
you can make free intercom calls
between them.
If you have three or more handsets,
you can have one handset on an
external call while the other two
are on an intercom call.
Making an intercom call
You can only make intercom calls
between handsets that are
registered to the same base station.
1
2 Press
3 Press twice
1 LOUNGE
▼INT/COM
4 Press
INT/COM NBR
5 Enter the handset number
If the handset is already on a call,
you will hear 4 beeps.
6 Press to end the call
Answering an intercom call
1
2 Press to answer the call
INT/COM 1
Calling all your handsets
at once – group call
If you have three or more handsets
registered to one base station,
you can call them all at once.
This is useful if you don’t know
where someone is.
The first handset to answer your
call will be connected.
1
2 Press
3 Press several times until the
1 LOUNGE
display says
▼GROUP CALL
Answering an external call
during an intercom call
If a call comes in during an
intercom call, both handsets will
beep and the displays will say CALL
or show the caller’s name or
number if you have caller display.
Caller display is a chargeable
network service available from your
phone company.
1 Press
The intercom call will be put
on hold.
Now you can:
▼ Set up a 3 party call
▼ Switch between the two calls
▼ Hang up
Please turn the page for details.
8 Adding and using additional handsets
pg50
Adding and using additional handsets
pg51
Making an intercom call
during an external call
The external call is put on hold
while you make the intercom call.
Then you can talk to the intercom
and external call at the same time
or switch between the two calls.
1
2 Press several times until the
3 Press
a0123456789
Press during the external call
▼INQUIRY
display says
▼INT/COM INQ
INT/COM NBR
4 Enter the handset number 1-6 you
want to intercom
Now you can:
▼ Transfer the external call
▼ Set up a 3 party call
▼ Switch between the two calls
▼ Hang up
To transfer the external call
1
2 Press
▼TRANSFER
To set up a three party call
This lets all 3 people talk together.
1 Press twice
▼3 PTY CALL
2 Press The 3 party call is set up.
Now you can:
▼ Go back to a single call
▼ Hang up
To go back to a single call
This puts the second call on hold
again while you talk to the first call.
1 Press during the 3 party call
SINGLE
2 Press
The external call is put on hold
while you talk to the intercom call.
Now you can:
▼ Set up a three party call again
▼ Switch between the two callers
▼ Hang up
To switch between an external
call and intercom call
This puts the current call on hold
while you talk to the other call.
1 Press
▼3PTY CALL
2 Press once
▼SWITCH CALL
3
Press The current call is put on hold
while you talk to the other caller.
Now you can:
▼ Switch between calls again
▼ Set up a three party call
▼ Hang up
To hang up during a 3 party call
1 Press
If you made the external call,
the call will end. If you answered the
intercom call, the other two callers
can continue talking.
To hang up while a call is
on hold
1 Press The current call ends and
you are reconnected to the other
call.
8 Adding and using additional handsets
Adding and using additional
master base
stations
Section contents
• De-registering a handset from
a base station pg 53
• Choosing the active base station pg 54
The letter shows the active
master base station
A
1 LOUNGE
pg52
You can register each handset with up to four master
base stations – perhaps if you use your phones
across a large area or you have several different
phone lines. For home use, we recommend that you
have one master base station with additional
handsets and chargers.
The handset will only work with one master base
station at a time – the active base station.
Use the HS SETTINGS menu to choose which base
you want a handset to work with.
If you move out of range of the active base station,
the handset will not work and you will need to make
a base station that’s within range active.
Follow these stages if you buy a new handset and
master base station:
• De-register your new handset
• Register the new handset at your existing base
station and register both handsets at the new
master base station.
• Choose the letter for the new master base station.
• Use the HS SETTINGS menu to choose the master
base that you want each handset to work with.
Remember if you move out of range of this
master base station, the handset will not work.
De-registering a handset
from a master base station
These instructions are to
de-register a handset from
a base station.
1
2 Press
3 Press several times until the
4 Press
5 Press several times until the
1 LOUNGE
display says
▼BS SETTINGS
▼AUDIO
display says
▼DEREG
6 Press
ENTER PIN
7 Enter your PIN – the factory setting
is 2100
8 Press
9 Press until the display shows
the handset you want to de-register
10 Press
DEREG?
11 Press to confirm
If you de-register the handset you
are using the display will say
NO BASE and then REGISTER!
pg53
9 Adding and using additional base stations
pg54
Adding and using additional base stations
Troubleshooting
pg55
Choosing the active master
base station
You can only make intercom
calls between handsets that
are active on the same
master base station.
1
2 Press
3 Press several times until the
4 Press
5 Press
1 LOUNGE
display says
▼HS SETTINGS
▼AUDIO
6 Press once
▼SELECT BASE
7 Press
8 Press until the display shows
the master base station you want
to be active
9 Press
STORED
The base letter flashes and the
display says
B
▼SELECT BASE
10 Press and hold to leave the
HS SETTING menu
There’s no dial tone
Check
the phone line cord is securely
connected at the handset and base station
the phone cord is not damaged
the power at the base station is on
the handset batteries are properly fitted
and fully charged
the handset is registered to the master
base station. Press the page button on the
base station to ensure the handset
responds.
If the handset responds, it is registered
to the base station
your line has not been disconnected.
If none of these checks work, ask your service
provider to test the line.
There’s no display on the handset
Check the handset battery is properly fitted
and fully charged. See page 11 for details on
switching the handset on.
My handset doesn’t ring
Check
the handset is switched on
the handset is registered to
the master base station
the handset is within range of the
master base station
the master base station is active –
check the correct base station is active
if you have more than one.
My master base station doesn’t ring
Check:
the power switch at the master base
station is on and live
the base ringer is set to ON
the phone line cord is securely
connected and not damaged.
10 Troubleshooting
pg56
Troubleshooting
✆
Helpline – If you are unable to solve a problem with your phone,
call the VTech helpline on 0870 013 32 32
pg57
I cannot make intercom calls
Check
at least two handsets are registered to the
same master base station
A
1 LOUNGE
B
1 KAREN
A
1 LOUNGE
you are calling the correct
handset number
the handset you are calling is not busy.
A
2 KITCHEN
B
2 KITCHEN
B
2 BEDROOM
Intercom calls
available
✓
AA
Intercom calls
available
✓
BB
No intercom
calls
✗
AB
I cannot register an extra
handset to a master base station
Check
you have pressed the Page button to send
out the signal
there is a free slot available on the
base – you can register six handsets to
each master base station
there is a free slot available on the handset.
You can register a handset to four different
master base stations
the correct PIN was entered
The battery icon shows a low charge
Put the handset in the base station to recharge
the battery. When the battery is fully charged the
battery icon will show all three segments.
The battery icon will stop flashing when the
battery is fully charged.
I can hear the caller but they
can’t hear me
Check
the handset microphone is not covered
that the mute function is not active.
There are details about this on page 13.
I cannot store my favourite or quick
dial numbers
You may have pressed the OK button instead of
the Menu button when the display showed the
location where you want to store the numbers.
When you press Menu, the display says EDIT and
you can store your number.
I cannot edit my favourite or quick dial
numbers
You may have pressed the OK button instead of
the Menu button when the display showed the
name or number that you want to edit.
I have spilt liquid on my handset
Remove the battery at once and shake
off any excess liquid. Dry the handset with
a towel and then allow to dry naturally.
Do not apply heat to the handset.
If your handset still does not work, return it to
your supplier to repair. Accidental damage is not
covered by warranty.
My phone doesn’t work
after an electrical storm
There may have been a power surge through your
telephone line or electrical mains. Disconnect the
power line from your master base station and
then reconnect it. The telephone may reset itself.
If this does not work, return the phone
to your supplier to repair. Any damage is not
covered by warranty.
The base letter in the display flashes
The handset is searching for a base. It is out of
range or the master base station has no power.
10 Troubleshooting
pg58
Troubleshooting
✆
Helpline – If you are unable to solve a problem with your phone,
call the VTech helpline on 0870 013 32 32
pg59
REGISTER!
WRONG PIN
SAME PIN
NOT POSSIBLE
SEARCHING
The handset flashes REGISTER!
Register the handset or select a different base.
The display says WRONG PIN
You have entered the wrong PIN. If you were changing your PIN,
you need to enter the new PIN identically twice.
The display says SAME PIN
You tried to change the PIN and used the old PIN again.
The display says NOT POSSIBLE
You may have tried to register the handset to a base station
and 4 base stations are already registered.
You may have tried to intercom a handset that does not exist.
The display says SEARCHING
There has been a power surge in the mains supply.
To clear, please switch off the power and leave off for
30 seconds before switching back on again.
The display shows the flashing
envelope and says NEW CALLS.
You have unread messages and are connected
to Caller Display. The NEW CALLS message
means someone has called you but not left a
message – their number has still been logged
in the call log.
Press the C button for the MESSAGES menu and
then press OK to play your messages in the
normal way.
After you have played all your messages, you
can go back to the call log to see which
numbers called without leaving a message.
I can’t dial out – there is no dial tone.
The electronic systems in your phone can be
affected by changes in the electrical supply
voltage. To clear, please switch off the power
and leave off for 30 seconds before switching
on again. You will need to reset the time and
day afterwards.
The handset seems to be locked
You cannot make calls if:
• call barring is switched on
• you are trying to access an external line
when another handset is already using it.
• one handset is on an external call while
another two are on an intercom call.
10 Troubleshooting
pg60
Troubleshooting
Batteries
Make sure you use only the correct batteries –
AA size NiMH (nickel metal hydride).
These are available from the VTech helpline, ask
for part number A100 002.
Spares and accessories
Call the VTech helpline on 0870 013 32 32 for
spares and accessories such as:
• wall fixing kit
• replacement batteries
• earpiece covers
• phone line cords
• power adapters
• charging stations – in various colours
• user guides.
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