VTech i6727-01, 6727 Instructions Manual

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This manual has all the feature operations and troubleshooting necessary to install

and operate your new VTech telephone. Please take the time to review thoroughly

to ensure proper installation of this VTech innovative and feature rich product.

You can also visit our website at www.vtechphones.com for support,

shopping, and everything new at VTech. In Canada, go to www.vtechcanada.com.

Important! Before using this telephone,

please read the Important safety

instructions on page 36 of this manual.

Installation . . . . . . . . . . . . . . . . . . . . . . . . 1

Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1

Telephone base installation . . . . . . . . . . . . . . . 2

Install handset battery . . . . . . . . . . . . . . . . . . 3

Belt clip & headset . . . . . . . . . . . . . . . . . . . . 4

Headset . . . . . . . . . . . . . . . . . . . . . . . . 4

Belt clip. . . . . . . . . . . . . . . . . . . . . . . . . 4

About caller ID . . . . . . . . . . . . . . . . . . . . . . 5

If you subscribe to DSL service . . . . . . . . . . . . . 6

Wall mounting bracket installation . . . . . . . . . . . . 7

Desk/table bracket installation . . . . . . . . . . . . . . 7

Telephone settings . . . . . . . . . . . . . . . . . . . . 8

Handset layout . . . . . . . . . . . . . . . . . . . . . . 8

Telephone base layout . . . . . . . . . . . . . . . . . . 9

Ringer volume . . . . . . . . . . . . . . . . . . . . . 10

Ringer melody . . . . . . . . . . . . . . . . . . . . . 10

Key tone . . . . . . . . . . . . . . . . . . . . . . . . 10

Language . . . . . . . . . . . . . . . . . . . . . . . . 11

Clear voicemail . . . . . . . . . . . . . . . . . . . . . 11

Dial type . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic operation . . . . . . . . . . . . . . . . . . . . . 12

Make, answer and end calls with the handset . . . . . 12

Speakerphone . . . . . . . . . . . . . . . . . . . . . 12

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Volume . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ringer mute. . . . . . . . . . . . . . . . . . . . . . . 13

Call waiting . . . . . . . . . . . . . . . . . . . . . . . 13

Intercom . . . . . . . . . . . . . . . . . . . . . . . . 13

Conference call . . . . . . . . . . . . . . . . . . . . . 14

Transfer an external call . . . . . . . . . . . . . . . . 14

Switch between external and internal calls . . . . . . 15

Answer an incoming call during an intercom call . . . 15

Find handset . . . . . . . . . . . . . . . . . . . . . . 15

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . 15

Advanced operation . . . . . . . . . . . . . . . . . . 16

Directory . . . . . . . . . . . . . . . . . . . . . . . . 16

Store a directory entry . . . . . . . . . . . . . . . . 16

Chart of characters . . . . . . . . . . . . . . . . . 17

Search the directory . . . . . . . . . . . . . . . . . 18

Dial a directory entry. . . . . . . . . . . . . . . . . 18

Edit a directory entry . . . . . . . . . . . . . . . . . 18

Directory . . . . . . . . . . . . . . . . . . . . . . . . 19

Delete a directory entry . . . . . . . . . . . . . . . 19

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 19

Review the call log . . . . . . . . . . . . . . . . . 20

Make CID entries ready to dial. . . . . . . . . . . . 20

Dial a call log entry . . . . . . . . . . . . . . . . . 21

Save an entry to the directory . . . . . . . . . . . . 21

Delete one or all entries . . . . . . . . . . . . . . . 22

Handset display screen messages. . . . . . . . . . . 22

Redial list . . . . . . . . . . . . . . . . . . . . . . . . 23

Dial from redial . . . . . . . . . . . . . . . . . . . . 23

Delete a redial entry . . . . . . . . . . . . . . . . . 23

Handset display screen messages. . . . . . . . . . . 24

Handset and base indicators . . . . . . . . . . . . . . 26

Handset lights . . . . . . . . . . . . . . . . . . . . . 26

Table of contents

Table of contents

Base lights . . . . . . . . . . . . . . . . . . . . . . . 26

Handset icons . . . . . . . . . . . . . . . . . . . . . 26

Battery information . . . . . . . . . . . . . . . . . . . 27

Troubleshooting . . . . . . . . . . . . . . . . . . . . 28

Important safety instructions . . . . . . . . . . . . . . 36

Operating range . . . . . . . . . . . . . . . . . . . . 37

Maintenance . . . . . . . . . . . . . . . . . . . . . . 37

About cordless telephones . . . . . . . . . . . . . . . 37

Warranty . . . . . . . . . . . . . . . . . . . . . . . . 38

FCC, ACTA and IC regulations . . . . . . . . . . . . . 39

The RBRC® Seal . . . . . . . . . . . . . . . . . . . . 40

Technical specications . . . . . . . . . . . . . . . . 41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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1

Installation

Basic operation

Installation

Parts checklist (i6727/6727-01)

Remember to save your sales receipt and original packaging in case it is necessary to ship your
telephone for warranty service. Check to make sure the telephone package includes the following:

8. Handsets (2)

10. User’s manual

1. Batteries (2)

9. Telephone base with wall mounting/
desktop bracket

6. Charger

3. Charger adapter

7. Base power adapter

4. Telephone line cord

5. Belt clips (2)

1. Batteries (2)

2. Bat tery compar tment
covers (2)

3. Charger adapter

4. Telephone line cord

5. Belt clips (2)

6. Charger

7. Base power adapter

8. Handsets (2)

9. Tel ephone base with
wall mounting/desktop
bracket

10. User’s manual

2. Battery compartment covers (2)

• To purchase
replacement
batteries,
visit us on the
web at www.
vtechphones.com
or call VTech
Communications,
Inc. at 1 (800)
595-9511 in the
United States.
In Canada,
go to www.
vtechcanada.
com. or call 1
[phone].

www.vtechphones.com

2

• Use only the
VTech battery
and AC power
adapter supplied
with this
telephone.

• This power unit
is intended to be
correctly oriented
in a vertical

or oor mount

position. The
prongs are not
designed to hold
the plug in place
if it is plugged
into a ceiling or
an under the
table/cabinet
outlet.

Installation

Plug power adapt er into an
electrical outlet not controlled by
a wall switch.

Plug the telephone
line cord into a
telephone jack.

Telephone base installation

It is recommended to install the telephone base away from any electronic equipment and appliances
such as personal computers, computer routers, television sets, microwave ovens, and refrigerators.
Avoid excessive heat, cold, dust or moisture. When a location is selected, install the telephone base
and the charger as shown below.

• Plug the connector into the power jack at the bottom of the telephone base and chargers. Route cords

through slots and plug the power adapter into an electrical outlet not controlled by a wall switch.

• Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone

base. Route the telephone line cord through slot, then plug the other end of the cord into the modular
wall telephone outlet.

Your telephone base comes with the bracket installed ready for desktop use. If you prefer to mount
your telephone on the wall, plug in the telephone line cord and the power adapter to the telephone base
as instructed above before changing it to a wall mount position (see page 7 for bracket installation).

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3

Installation

Basic operation

• If the handset will
not be used for a
prolonged period,
remove the
battery to prevent
possible leakage.

• To purchase
replacement
batteries,
visit us on the
web at www.
vtechphones.com
or call VTech
Communications,
Inc. at 1 (800)
595-9511 in the
United States.
In Canada,
go to www.
vtechcanada.
com. or call 1
[phone].

• After you install
the battery, there
may be enough
power for short
calls.

Installation

Install handset battery

• Align the two holes of the battery plug with the socket pins in the
handset battery compartment, matching the red and black wires to
the color-coded label.

• Place the battery in the compartment with the wires in the upper left
corner.

• Position the battery compartment cover and slide it towards the unit
until it clicks into place.

• For optimal performance, we recommend that you charge the handset
for 16 hours.

You can keep the battery charged by returning the handset to the
telephone base after each use. When the battery power is fully depleted,
a full recharge takes about 16 hours.

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4

Installation

Belt clip & headset (optional)

For hands-free telephone conversations, use any industry
standard 2.5mm headset (purchased separately). For best
results, use a VTech 2.5mm headset.

• To purchase a
headset, visit us
on the web at
www.vtechphones.
com or call VTech
Customer Service
at 1 (800) 595-

9511. In Canada,
go to www.
vtechcanada.com.
or call 1 (800) 267-

7377.

• Whenever a
compatible
headset is
connected to the
cordless handset,
the microphone
on the handset
will be muted.
This reduces
background noise
and improves the
sound quality.

• If the sound quality
of the headset
is poor, try
unplugging it, and

rmly plugging it in

again.

Belt clip

Align the pins on the inside edge of the
clip with the notches on the sides of the
handset.

Headset

Plug the 2.5 mm headset into the jack on the side of

the handset (beneath the small rubber ap).

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5

Installation

Basic operation

Installation

About caller ID

The caller ID with call waiting feature in this telephone let you see the name and telephone number
of the caller before answering the call, even when you’re already on a call. These features require
services provided by your local telephone company.

Contact your telephone company if:

• you have both caller ID and call waiting, but as separate services (you may need combined
service),

• you have only caller ID service, or only call waiting service, or

• you do not subscribe to any caller ID or call waiting services but wish to try these services.

You can use this telephone with regular caller ID service, and you can use its other features without
subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for
these services, and these services may not be available in all areas.

The caller ID features will work only if both you and the caller are in areas offering caller ID service,
and if both telephone companies use compatible equipment.

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6

If you subscribe to DSL service

If there is interference during telephone conversations and/or your caller ID features are not functioning

properly, install a DSL lter to the telephone line between the telephone base and the telephone wall
jack. To obtain a DSL lter and more information about DSL interference, contact your DSL service

provider.

Installation

DSL lter (for

DSL users)

To single telephone jack (RJ11C)

Telephone line cord

• Most DSL
providers
recommend
installing a DSL

lter in every

telephone jack.
Your DSL service
provider may
provide more
information
regarding
telephone
interference.

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7

Installation

Basic operation

Installation

Wall mounting bracket installation (optional)

Your telephone base comes with the wedge installed, ready for desktop use. If you prefer to mount
your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. For
wall mounting, follow these instructions:

• First, insert the lower portion tabs of the wall mounting bracket into the lower grooves in the telephone
base, then snap the upper portion tabs of the wall mounting bracket into place.

• Mount the telephone base on the wall by positioning it so the mounting studs will t into the holes on the

telephone base and wall mounting bracket. Slide the telephone base down on the mounting studs until it locks
into place.

•

To remove the bracket, press both upper portion tabs rmly inward and pull the bracket downward

until it release from the grooves.

Desk/table bracket installation

To place your telephone base on a desk or table, insert the
wall mounting/desktop bracket.

Insert the lower portion tabs of the bracket into the upper
grooves of the telephone base.

• Snap the upper portion tabs of the bracket into place.
To remove the bracket, press both upper portion tabs

firmly inward and pull the bracket upward until it is
released from the grooves.

•

•

upper grooves

upper portion tab

lower portion tab

lower grooves

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8

Telephone settings

Handset layout

a
b

1. Earpiece

2.

CID (caller ID)

3. Headset jack (2.5mm)

4.

/FLASH

Press to make or answer a call. During

a call, press to receive an incoming call
if call waiting is activated.

5. Dial pad keys (0-9, *, #)

a. Press

*

to switch to tone dialing
temporarily when using the
pulse service.

b. Press # repeatedly to display other

dialing options when reviewing the
call log (page 20).

6. / SPEAKER
Press to activate the handset

speakerphone. Press again to
resume normal handset use.

7. REDIAL/PAUSE
Press to view the redial memory. Press

and hold to insert a dialing pause when
entering numbers.

8. Microphone

9. Handset display

10.

(Directory)

11. Volume (

/ )

CENTER

DOWN

UP

LEFT

RIGHT

12. NavKey

Press the center NavKey to display

menus.

Press the up or down NavKey

or

to navigate through menus.

Press the left or right NavKey

or

to navigate through menus.

Press the center NavKey to select

a highlighted menu item.

13. /CLEAR

During a call, press to hang up. While

using the menus, press to return to the
previous menu.

14. INT (intercom)
Press to initiate an intercom

conversation between handsets.

15. MUTE/REMOVE

While on a call, press to mute the

microphone. While reviewing the call
log, press to delete an individual entry,
or press and hold to clear the entire call
log. While entering or editing a name or
number, press to delete a character.

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9

Basic operation

Telephone settings

Telephone settings

Telephone base layout

1. CHARGE light

2.

IN USE light

3.

VOICE MAIL light

4.

FIND HANDSET

5. Antenna

1

2

3

4

5

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10

Ringer melody

This feature allows you to choose from ten ringer tones for incoming calls. To
choose a ringer tone:

• Press the center NavKey

in idle mode to display menu.

• Press the up or down NavKey

or to reach RINGER TONE, and press

the center NavKey to conrm.

• Press the up or down NavKey

or

to choose the desired ringer tone. A

sample of the ringer tone will be played when scrolling through the options.

• Press the center NavKey to save. You’ll hear a conrmation tone.

Key tone

If you set the key tone to off, you will not hear a beep tone when you press
any of the handset keys.

• Press the center NavKey

in idle mode to display menu.

Telephone settings

Ringer volume

Your telephone has seven volume levels to choose from. You can adjust ringer volume
either by the volume control on the right side of the handset, or in the handset menu.
To change the ringer volume:

• Make sure the handset is in idle mode.

• Press the volume button

/ to display the current volume level on the screen.

• Press VOL or VOL to choose the desired volume level. When nished,

the new volume level will be saved.

-OR-

• Press the center NavKey

in idle mode to display the menu.

• Press the up or down NavKey

or to reach RINGER VOLUME then

press the center NavKey to conrm.

• Press the left or right NavKey

or to adjust the volume. A sample of

each ringer volume will be played when scrolling through the choices.

• Press the center NavKey to save. You’ll hear a conrmation tone.

• Ringer will be off
if the volume is
set to zero, and
a ringer off icon
will be displayed.

If the ringer is
turned off while
scrolling through
the options
in RINGER
MELODY, the
sample of ringer
will not be heard.

•

RINGER VOLUME

CALL LOG
>RINGER VOLUME

RINGER TONE
1

RINGER VOLUME
>RINGER TONE

>KEY TONE
LANGUAGE

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11

Basic operation

Telephone settings

>DIAL TYPE

DIAL TYPE
TONE

Telephone settings

• Press the up or down NavKey or to reach KEY TONE then press

the center NavKey .

• Press the up or down NavKey

or

to choose between ON or OFF then

press the center NavKey .

Language

The language menu allows you to select between ENGLISH, FRANÇAIS or
ESPAÑOL to be used in all menus and screen displays. To change the language:

• Press the center NavKey in idle mode to display menu.

• Press the up or down NavKey

or to reach LANGUAGE then press

the center NavKey .

• Press the up or down NavKey

or to scroll through the choices, then

press the center NavKey .

Clear voicemail

In this menu, you can turn off the message waiting indication on the
handset screen.

• Press the center NavKey in idle mode to display menu.

• Press the up or down NavKey

or to reach CLR VOICE MAIL, and

press the center NavKey .

• Press the center NavKey

to conrm when TURN INDICATOR OFF?

displays, or press OFF/CLEAR to cancel.

Dial type

The dial type is preset to touch tone. If you would like to change this setting
to dial pulse (rotary):

• Press the center NavKey

in idle mode to display menu.

• Press the up or down NavKey

or to reach DIAL TYPE then press

the center NavKey .

• Press the up or down NavKey

or to choose between TONE or

PULSE, then press the center NavKey .

KEY TONE
ON

>CLR VOICE MAIL
DIAL TYPE

TURN INDICATOR

OFF?

• When the
telephone is in
pulse dial mode,
it is possible
to switch to
temporary tone
dial mode during
an ongoing call
by pressing
*TONE. Once
pressed, tone
dial mode will
be used for the
rest of the call.
After hang up,
the telephone will
return to pulse
dialing for the
next call.

LANGUAGE
ENGLISH

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12

Basic operation

Speakerphone

• During a call, press /SPEAKER on the handset to select between

speakerphone and normal handset use.

Mute

The mute function allows you to hear the other party, but they will not
be able to hear you. To use the mute function:

• During a call, press

MUTE/REMOVE on the handset.

• The screen will display the

MUTE icon .

• Press

MUTE/REMOVE again to return to normal conversation.

Make, answer and end calls with the handset

• To make a call press /FLASH or /SPEAKER, then dial the

number.

-OR-

• Dial the number then press

/FLASH or /SPEAKER.

• To answer a call, press

/FLASH, /SPEAKER or any of the dial

pad keys (0-9, #, *).

• To end a call, press

OFF/CLEAR, or put the handset in the telephone

base or charger.

PHONE 00:00
MUTED

MUTE

• The screen
displays
the elapsed time
as you talk (in
hours, minutes
and seconds).

• While entering a
number to dial,
press MUTE/

REMOVE or
OFF/CLEAR

to backspace;
press and hold
REDIAL/PAUSE
to insert a pause.