VTech 2338 User Manual

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User’s Manual

w w w . v t e c h p h o n e s . c o m

Models: gz2335/2338

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Getting started . . . . . . . . . . . . . . . . . . . . . 4

Parts checklist . . . . . . . . . . . . . . . . . . . . . 4

Installation . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing handset battery . . . . . . . . . . . . . . . 5

Low battery warning . . . . . . . . . . . . . . . . . . 6

Choose a location . . . . . . . . . . . . . . . . . . . 6

If you subscribe to DSL service . . . . . . . . . . . . 7

Connection . . . . . . . . . . . . . . . . . . . . . . . 7

Removable handset and base plates . . . . . . . . . 8

Handset features . . . . . . . . . . . . . . . . . . . . . 9

Base features . . . . . . . . . . . . . . . . . . . . . . 10

Basic operation . . . . . . . . . . . . . . . . . . . . 11

Set handset ringer . . . . . . . . . . . . . . . . . . 11

Set date and time . . . . . . . . . . . . . . . . . . 11

Telephone operation . . . . . . . . . . . . . . . . . . 12

Dial mode . . . . . . . . . . . . . . . . . . . . . . 12

Temporary tone dialing . . . . . . . . . . . . . . . 12

Language . . . . . . . . . . . . . . . . . . . . . . 13

Operating range . . . . . . . . . . . . . . . . . . . 13

Displaying screen messages . . . . . . . . . . . . 14

Speed dial . . . . . . . . . . . . . . . . . . . . . . . 15

Store a speed dial entry . . . . . . . . . . . . . . . 15

Delete a speed dial entry . . . . . . . . . . . . . . 17

Dial a speed dial number . . . . . . . . . . . . . . 18

Re-assign speed dial locations . . . . . . . . . . . 18

Director y . . . . . . . . . . . . . . . . . . . . . . . . 19

Store a directory entry . . . . . . . . . . . . . . . . 19

Edit a directory entry. . . . . . . . . . . . . . . . . 21

Delete a directory entry . . . . . . . . . . . . . . . 21

Dial a directory number . . . . . . . . . . . . . . . 22

Move a directory entry to speed dial. . . . . . . . . 23

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 24

Call log . . . . . . . . . . . . . . . . . . . . . . . . 24

Review call log . . . . . . . . . . . . . . . . . . . . 24

Remove records from call history . . . . . . . . . . 25

Dial a displayed number . . . . . . . . . . . . . . . 25

Store a call log entry in the directory . . . . . . . . 25

Display screen messages . . . . . . . . . . . . . . 26

Ringer options . . . . . . . . . . . . . . . . . . . . . 27

Headset operation . . . . . . . . . . . . . . . . . . . 28

Belt clip . . . . . . . . . . . . . . . . . . . . . . . . 28

Additional information . . . . . . . . . . . . . . . . 29

Troubleshooting . . . . . . . . . . . . . . . . . . . . 29

Maintenance . . . . . . . . . . . . . . . . . . . . . . 36

Warranty . . . . . . . . . . . . . . . . . . . . . . . . 36

Important safety instructions . . . . . . . . . . . . . . 37

FCC, ACTA and IC regulations . . . . . . . . . . . . . 38

The RBRC® Seal . . . . . . . . . . . . . . . . . . . . 40

Technical specications . . . . . . . . . . . . . . . . 41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 42

NEED HELP?

This manual has all the feature operations and troubleshooting you need to

install and operate your new VTech telephone. Please take the time to review

thoroughly to ensure proper installation of this VTech innovative and feature

rich product. You can also visit our website at www.vtechphones.com for

support, shopping, and everything new at VTech.

In Canada, please visit www.vtechcanada.com.

VTech toll free 1-800-595-9511 In Canada dial 1-800-267-7377

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Before you begin

1. Base unit

2. Handset

3. Color handset brackets and base plates

4. AC power adaptor

5. Belt clip

6. Telephone line cord

7. Battery

8. User’s manual

9. Batter y compartment cover

10. Headset (with model gz2338, see page 28).

To purchase replacement batteries, vi si t u s on the web at www. vtechphones.com or call VTech Communications, Inc. at 1-800595-9511. In Canada, cont act V Te ch Te l e c omm u n icat i o ns Canada Ltd. at www.vtechcanada. com or 1-800-267-7377.

Parts checklist:

1. Base unit

2. Handset

7. Battery

5. Belt clip

4. AC Power adaptor

8. User’s manual

• Important! Before using this telephone, you must read

Important safety instructions on

pages 37-38.

3. C olo r handset brac kets and base plates

6.Telephone line cord

9. Battery compar tment cover

10. Headset (model gz2338)

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Getting started

Installation

Installing handset battery

1. Plug the battery connector securely into the jack inside the battery compartment according to the color-coded label.

2. Insert battery in the center of the battery compartment.

3 Press down on the wired side until the battery securely snaps into place.

4. Neatly tuck the wires inside the batter y compartment.

5. Position the battery compartment cover and slide it towards the unit until it clicks into place.

6. Put the handset in the base unit to start charging the new battery for at least 16 hours.

7. After the batter y is fully charged, press ON on the handset and you should hear a dial tone.

• Use only the VTech battery and AC power adaptor supplied with this telephone.

• Recharging of

a fully depleted battery may take up to 16 hours. A fully charged battery could provide up to 5 hours of talk time, or up to 5 days of standby time.

• Place the handset in the base unit when not in use to ensure optimum performance.

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• If the phone will not be used for a long period of time, remove the battery to prevent possible leakage.

• If you have any trouble installing your phone, please refer to the troubleshooting section near the end of this manual.

• Use only the VTech battery and AC power adaptor supplied with this telephone.

• if you need to install your phone within the same room as other cordless phones or wireless products, you may need to select a different channel for your router and or change the channel on your phone’s handsets.

Low battery warning

A low battery warning idicates one of the following:

1. There is no battery in your handset. The supplied battery must be installed in the handset.

2. The battery needs to be replaced, or

3. The battery is installed incorrectly. Re-install according to the instructions on page 5. When in low battery mode, the LOW BATTERY icon will be on and an alarm will sound until the

handset is returned to the base unit for recharging. When the phone is on, the words LOW BATTERY will replace the words PHONE ON. When the battery has been charged, these features will return to normal.

Installation

Choose a location

For optimum performance of your cord less telephone system:

1. Choose a central location for your base unit.

2. Install your phone(s) as far away as poss ible from any other cordless (wireless) device such as cordless telephones, 802.11 wireless router (for example, WiFi).

3. Install your phone(s) as far away as poss ible from other electronic equipment such as microwave ovens, televisions, computers, etc.

4. Install your telephone equipment away from heat sources and direct sunlight.

5. Avoid excessive moisture, dust or extreme cold.

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Getting started

Installation

To single-line telephone jack(RJ11C)

Telephone line cord

Noise lter (optional)

(For DSL users)

To power outlet

AC power adaptor

Connection

1. Choose a location for the base near an electrical outlet and telephone jack.

2. Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit. Then plug the adaptor into a standard electrical outlet (110V AC) not controlled by a wall switch.

3. Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack.

If you subscribe to DSL service

If there is interference during telephone conversations and/or your caller ID features are not functioning

properly, install a noise lter to the telephone line between the base unit and the telephone wall jack. Contact your DSL provider for a noise lter.

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Installation

Removable handset and base plates

Your phone comes with additional handset bra c ket s and bas e pla t es o f va riou s co lor s. The se bra cket s and p late s are interchangeable to suit your mood or room decor.

Handset brackets

1. Caref ul ly remo ve the hand set ’s t op bracket and/or bottom bracket by pressing inward towards the center of the phone, then pull the bracket off slowly.

2. Attach the new top bracket and/or bottom bracket by aligning the two sides of the plate with the slots on the phone. Gently push the brackets towards the center of the phone until it locks securely into place.

Base plate

1. Ca re fully rem ov e th e ba se plate by inserting your thumb in the slot just below the FIND HANDSET button and lift the color plate from the base.

2. Align the tabs on the back of the new base plate with the appropriate openings in the base unit and then align the two front tabs before snapping the plate into position.

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Basic operation

Handset features

( /DIR VOL+)

• When the phone is not in use, press to display directory entries.

• Press & hold for 2 seconds during idle mode to adjust ringer volume. A double beep will sound when the lowest setting is reached.

• During a call, press to increase listening volume. A double beep will sound when the highest setting is reached.

TALK

• Press this button before dialing the number to make a call.

-OR-

Dial the number (use to backspace and

correct digits), then press this button to make a call.

• Press any key except OFF, CID/VOL-, DIR/VOL+ to answer a call.

• While on a call, when there is a call waiting alert, press this button to take the new call, then press this button again to return to the original call.

• When the phone is in use, this button will glow steadily. When a call is on hold, it will

ash.

OFF

• During a call, press to hang up.

• While the handset is ringing, press to silence the ringer.

• Press and hold for two seconds while in idle mode to erase the MISSED CALLS display.

• During programming, press to exit without making changes.

(CID/VOL-)

• When the phone is not in use, press to display caller ID information.

• Press and hold for two seconds while in idle mode to adjust ringer volume. A double beep will sound at the lowest setting.

• During a call, press to lower listening volume. A double beep will sound at the lowest setting.

SELECT

• Press to store a programming option, or to store a directory entry.

PROG

• Press to enter programming mode while the handset is idle (off).

REDIAL/PAUSE

• Press TALK, then press this button

to call the last number dialed.

-OR Press this button, then press TALK

to call the last number dialed.

• While handset is not in use, press this button twice to delete the last number dialed from this telephone.

• While dialing or entering numbers into the directory, press to insert a

four-second dialing pause.

CHAN/REMOVE

• Switch to a clear channel while on a call.

• While handset is not in use, press and hold to delete all records in the call log.

When viewing the call log, press to delete

the current record.

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Base features

FIND HANDSET

Press to page the handset for up to 60 seconds. Press again, press OFF, or place the handset in its base to cancel the page.

CHARGE/IN USE Indicator

• Flashes when the handset is in use.

• Flashes in unison with incoming ringing.

• On steadily when the handset is charging in the base.

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Basic operation

Telephone operation

BASIC OPERATION

Set handset ringer

You can select from four traditional ringers, thir teen musical ringers, or turn the ringer OFF.

1. Make sure the handset is idle (off).

2. Press PROG.

3. Press until the screen displays RINGER: and the current setting.

4. Press SEL. The current setting blinks, and you will hear a sample of the ring tone.

5. Press or to hear a sample of each ring tone.

6. Press SEL to choose the desired ring tone. If you chose a musical ringer or one of your personal

ring tones, the handset will display, for example:

7. Press or to adjust the volume level.

8. Press SEL to conrm the volume setting. A conrmation tone will sound. To set ringer volume,

press and hold CID/ VOL- or DIR /VOL+ keys.

Set date and time

If you subscribe to caller ID service, the date and time will be set automatically with the rst incoming

call. If you do not have caller ID service, the date and time can be set manually:

1. Make sure the handset is idle (off).

2. Press PROG.

3. Press until the screen displays DATE/TIME.

4. Press SEL. The current month blinks.

5. Use or to adjust the month, then press SEL.

6. Repeat step 5 to adjust the day, hour, minute and or (to indicate am or pm). You’ll hear a

conrmation beep.

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• If you set the ringer volume to OFF, the phone will not ring during an incoming call.

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Telephone operation

Dial mode (preset to tone)

If you have touch tone service, the phone is ready to use as soon as the battery is charged. If you have pulse (rotary) service, the dial mode must be changed.

1. Make sure the handset is idle (off).

2. Press PROG.

3. Press until the screen displays DIAL MODE: and the current setting.

4. Press SEL. The current setting blinks.

5. Press or . The screen displays TONE or PULSE.

6. Press SEL to save. You’ll hear a conrmation beep.

Temporary tone dialing

If you have pulse (rotary) service, you can change from pulse to touch tone dialing during a call by pressing *TONE. This is useful if you need to send touch tone signals for access to telephone banking or long distance services.

1. Dial the number.

2. Press *TONE. Buttons pressed after this send touch tone signals.

3. After you hang up, the phone automatically returns to pulse dial service.

Language

You can select English, Spanish or French.

1. Make sure the handset is idle (off).

2. Press PROG.

3. Press or until the screen displays LANGUAGE.

4. Press SEL. The current setting blinks.

5. Press or to select among ENGLISH, SPANISH or FRENCH. When the desired language is displayed, press SEL or PROG. A conrmation tone will sound.

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Basic operation

Telephone operation

Operating range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance — which can vary with the locations of the base and the handset, the weather, and the construction

of your home or ofce.

If the handset receives a call while out of range, the handset might not ring — or if it does ring, the call might not connect well when you press TALK. Move closer to the base, then press TALK to answer the call.

If the handset is moved out of range during a phone conversation, there might be interference. To improve reception, move closer to the base.

If the handset moves out of range without your pressing OFF, the phone will be left off the hook. To hang up properly, walk back within range, periodically pressing OFF.

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Screen displays: When:

** RINGING **

There is a call coming in.

CONNECTING...

The handset is waiting for a dial tone.

PHONE

The handset is in use.

** PAGING **

The base is paging the handset.

LOW BATTERY

The battery needs to be recharged.

SCANNING...

The handset is changing to one of the 30 channels available for better reception.

CAN’T CONNECT

Together with an error tone when the base power is off and TALK is pressed.

Displays when handset is out of range and an attempt to dial failed.

NEW VOICE MAIL

There are telephone company voicemail.

Displaying screen messages

Telephone operation

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Basic operation

Speed dial

You can store as many as nine frequently dialed telephone numbers with names (up to 15 characters and 24 digits in each location) into the speed dial memory locations you assign in the handset.

Store a speed dial entry

1. Press PROG.

2. Press or until the screen displays SPEED DIAL.

3. Press SEL. The screen displays ENTER 1-9.

4. Press the key (1 through 9) for the memory location for the new entry. The screen displays ENTER NAME.

5. Using the chart below, enter up to 15 characters for the name to be stored with the number. Use to backspace and make corrections; use to advance or add a space.

6. Wh en finish ed entering th e name, pre ss SEL or PROG. The s creen displays ENTER NUMBER.

• The entries stored in speed dial memory will be marked 1 through 9 in the telephone directory.

• Press OFF anytime to exit the speed dial mode.

• When the memory is full, the screen displays M EMORY FULL, an error tone sounds and no new entry can be stored until an entry is deleted from the speed dial memory or the telephone directory.

• Take caution when assigning speed dial location numbers in memor y. If the location already has an entr y stored, the new entry will overwrite the existing one. Be careful not to save over entries you do not wish to delete from memory.

Presses Dial Key Once Twice 3 Times 4 Times 5 Times 6 Times

A B C 2

D E F 3

G H I 4

J K L 5

M N O 6

P Q R S 7

T U V 8

W X Y Z 9

& ‘ , - . #

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Speed dial

7. Enter the telephone number. Use to backspace and make a correction. Press REDIAL/PAUSE

to store a pause in the dialing sequence.

-OR- Press REDIAL/PAUSE to display the last number dialed.

8. Press SEL or PROG. The screen displays DISTINCT RING? and the current setting.

9. Press or to change the setting. Choose Y (for yes) if you wish the phone to alert you to calls from this number by changing to a distinctive ring tone after the rst or second ring. Choose N for a normal ring tone.

10. Press SEL or PROG to conrm your selection.

If you chose Y, the screen displays: If N is chosen, skip to Step 12.

11. The ringer name will blink. Press or for the desired ring tone.

12. Press SEL or PROG to conrm your selection.

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• When an incoming phone number matches an existing number in the directory or speed dial, the stored name will be displayed on the screen.

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Basic operation

Speed dial

Edit a speed dial entry

1. Press and hold the memory location key (1 through 9) of the entry to be edited.

2. When the screen displays the desired number, press SEL. Then press or until EDIT ashes, Press SEL.

3. The screen displays the name and number. The cursor appears at the end of the name. Use or and the dial pad keys to edit the name. Press SEL to move to edit the number. Press SEL to continue and edit the distinct ring tone. Follow steps 9 through 12 in Storing an Entry in Speed Dial Memory.

Delete a speed dial number

1. Press and hold the memory location key (1 through 9) of the entry to be deleted.

2. When the screen displays the number to be deleted, press SEL. Then press or until ERASE ashes.

3. Press SEL. The screen displays ERASE NO YES and the number.

The current choice ashes.

4. Press or until YES ashes.

5. Press SEL. A conrmation tone will sound.

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Dial a speed dial number

1. Press and hold the memor y location key (1 through 9) of the entry you wish to dial.

2. Press TALK to dial the displayed memor y number.

Re-assign speed dial locations

1. Press and hold the memor y location key (1 through 9) of the entry you wish to reassign.

2. When the screen displays the number you want to reassign, press SEL. Then press or until SPEED ashes.

3. Pres s SEL. T he screen dis plays ENTER 1-9 and the number.

4. Press the keys (1 through 9) to re-assign this entry into another

memory location. A conrmation tone will sound.

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Speed dial

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Basic operation

Caller ID

Call log

When the memory is full, the oldest call information is deleted to make room for new incoming call

information. For each incoming call, the screen displays the following information between the rst

and second rings:

• The caller’s name (up to 15 letters are sent by your telephone company).

• The caller’s area code and telephone number (up to 11 digits).

• The time and date of the call.

• The repeat Tag ( ) in the upper right corner, indicating this party has called more than once.

Review call log

1. Press to view call Log.

2. Use or to scroll through entries in the call log. Press to scroll down towards older entries. Press to scroll up towards newer entries.

• When repeat caller ID (CID) data arrives, the newest date, time and caller ID information overwrite the old information, and is displayed during CID review.

• Press OFF anytime to exit call log.

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Basic operation

Caller ID

Remove records from call history

Removing a Specic Entry:

1. Locate the record to be deleted from the call log.

2. Press CHAN/REMOVE, a conrmation tone will sound.

Removing All Entry:

1. With the Handset in idle (off) mode, press and hold CHAN/REMOVE. The screen displays ERASE ALL NO YES. The current choice ashes.

2. Pres until YES ashes.

3. Press SEL. A conrmation tone will sound.

Dial a displayed number

1. Locate the desired record in the call log.

2. If you wish to change how the number is dialed, press #. The screen displays all dialing sequences available for this entry (1 + area code + number; area code + number; number only; 1+ number). The dialing options are:

3. Press SEL. Press until DIAL ashes.

4. Press SEL again. The number is automatically dialed.

-OR-

When the number is correctly displayed for dialing, press TALK.

Store a call log entry in the directory

1. Locate the desired entry in the call Log to be stored in the directory.

2. If you wish to change how the number is stored, press #. The screen displays all dialing sequences available for this entry (area code + number; 1 + area code + number; number only; 1 + number).

3. Press SEL, then press until PROGRAM ashes.

595-9511 1-595-95 11 800-595- 9511 1-800-59 5-951 1

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Caller ID

4. Press SEL. The screen displays the number and name. The cursor appears at the end of the name. Use , and the dial pad keys to edit the name. Press SEL to continue and edit the number. Use

to backspace and make corrections. Press SEL to conrm.

5. Follow steps 7 through 9 in Storing a directory entry.

DIAL

PROGRAM

800-595-9511

28 5/01 5:40PM

OLD

• When the memory is full, the screen displays MEMORY FULL, an error tone sounds and no new number can be stored unti an existing entry is deleted.

Screen displays: When:

PRIVATE

The other party is blocking name and/or number information.

UNKNOWN

You r p hon e c omp any is u nab le to rec e ive in fo rm at io n about this caller’s nam e and/or number.

* (after name)

This caller has called you more than once.

Display screen messages

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Basic operation

Ringer options

In addition to four traditional ringer options and ringer off, your gz2335 or gz2338 handset has thirteen popular pre-programmed ring tones.

Traditional Ring Options: Ringer 1 Ringer 2

Ringer 3 Ringer 4

Ringer OFF Tones:

1. Rotary 2. Siren

3. Bark 4. Hip-Hop

5. Metal 6. Rock

7. Monster 8. Fur Elis

9. Num 40 10. T March

11. Charge 12. Joy

13. B_Day

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Headset operation

Your phone handset is equipped with a 2.5mm headset jack for use with an optional accessory headset for handsfree operation. Model gz2338 comes with a headset. If you’ve purchased the VTech gz2335 and wish to obtain a compatible headset, you must purchase it separately. To purchase a headset, visit us on the web at www.vtechphones.com or call VTech Customer Service at 1-800-595-9511.

Once you have a compatible 2.5mm headset, locate the headset jack on the side of the handset. Connect the plug on the headset cord to the jack (under a

small rubber ap) on the cordless handset. The plug should t securely. Do not force the connection.

Belt clip

Your phone is also equipped with a detachable belt clip. Align the pins on the inside edge of the clip with the notches on the sides of the handset. The belt clip should snap securely into place. Do not force the connection.

• Whenever a compatible headset is connected to the cordless handset, the microphone on the handset will be muted to alleviate the effect of background noise.

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Additional information

Troubleshooting

If you have difculty operating your phone, the suggestions below should solve the problem. If you still have difculty after

trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377.

Problem Suggestion

My phone doesn’t work at all.

• Make sure the power adaptor is plugged in.

• Make sure the telephone line cord is plugged rmly into the base unit and the telephone wall

jack.

• Disconnect the power adaptor for a few minutes, and then reconnect it.

• Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset to its base when not in use.

• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.

• You may need to purchase a new battery, please refer to the battery sections in this user’s manual.

I cannot get a dial tone.

• Try all the suggestions above.

• Move the handset closer to the base. You might have moved out of range.

• Your line cord might be malfunctioning. Try installing a new line cord.

• If the previous suggestions do not work, disconnect the base unit from the telephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in the wiring or local service. Contact your local telephone company.

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Troubleshooting

Problem Suggestion

I cannot dial out. • Make sure there is a dial tone before dialing. It is normal for handset to take a second or two

to nd the base and produce a dial tone. Wait an extra second before dialing.

• Make sure the phone is set to the correct dial mode for the type of service that you have (pulse

or touchtone). Refer to the Installation section of this user’s manual to set the dial mode.

• If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company.

• Eliminate any background noise. Noise from a television, radio or other appliance may cause

the phone not to dial out properly. If you cannot eliminate the background noise, rst try muting

the handset before dialing, or dialing from another room in your home with less background noise.

My handset beeps

ve times and isn’t

performing normally.

• Make sure the power adaptor is securely plugged into the base. Plug the unit into a different, working outlet not controlled by a wall switch.

• Move the handset closer to the base. It might have been moved out of range.

• If the handset is in its base and the charging light does not light, refer to Charge Light is Off in this troubleshooting guide.

• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.

• Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones.

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Additional information

Problem Suggestion

CAN’T CONNECT displays on my handset.

• Move the handset closer to the base. You might have moved out of range.

• If the handset is in its base and the charging light does not light, refer to the charge light is off in this troubleshooting guide.

• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.

The battery does not hold a charge.

• Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset to its base when not in use.

• You may need to purchase a new battery, please refer to the battery sections in this user’s manual.

• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.

If you subscribe to DSL service

If you hear noise during conversations and/or your caller ID features are not functioning properly,

install a noise lter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise lter.

My Caller ID isn’t working.

• Caller ID is a subscription service. You must subscribe to this service for this feature to work on your phone.

• Your caller must be calling from an area that supports caller ID.

• Both you and your caller’s telephone companies must use caller ID compatible equipment.

Troubleshooting

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Problem Suggestion

I get noise, static, or weak signal even when I’m near the base.

• Other cordless phones and 802.11 wireless routers that are used for home computer networks both use internal radios to communicate. The radios may interfere with one another. You can improve the performance of your cordless phones and your router by:

a. positioning your new phone as far away as possible from any other existing cordless telephone

system that is already installed in your home to avoid the two systems interfering with each other.

b. positioning your telephone base as far as possible from your router, computer or any other

computer devices.

c. selecting channels four through 10 for your router (refer to your router’s user manual for more

information).

d. If you still have problems with the phone or the router, make sure the handset is ON and press

CHAN until the performance improves.

• Press the CHAN button while on a call until the interference has been eliminated.

• Microwaves operate on the same frequency as your phone. It is normal to experience static on your phone while the microwave is running. Do not install this phone in the same outlet or near the microwave.

• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

• Relocate your phone to a higher location. The phone will likely get better reception not installed in a low area.

• If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.)

I hear other calls while using my phone.

• Disconnect your bas e unit from the telephone jack, and plug in a regular telephone. If you still hear other calls, the prob lem is probably in your wiring or local service. Call your local telephone company.

Troubleshooting

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Additional information

Problem Suggestion

I hear noise in the handset, and none of the keys or buttons work.

• Make sure the power cord is plugged in.

My handset does not ring when I receive a call.

• Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user’s manual.

• Make sure the telephone line cord is plugged rmly into the base unit and the telephone jack.

Make sure the power cord is plugged in.

• You may be too far from the base unit.

• Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset to its base when not in use.

• You may have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of the other phones.

• The layout of your home or ofce might be limiting the operating range. Try moving the base to another location, preferably on an upper oor.

• If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.)

• Test a working phone at the phone jack. If another phone has the same problem, the problem is the phone jack. Contact your local telephone company (charges may apply.)

• Your line cord might be malfunctioning. Try installing a new line cord.

Troubleshooting

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Problem Suggestion

My calls fade or cut in and out while I’m using my handset.

• Press the CHAN button while on a call until the interference has been eliminated.

• Relocate your phone to a higher location. The phone will get better reception not installed in a low area.

• If the other phones in your home are having the issue, the problem is in your wiring or local service.

The charge light is off. • Clean the handset and base charging contact each month using a pencil eraser or cloth.

• Make sure the power and line cords are plugged in correctly and rmly.

• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.

• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.

Troubleshooting

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Additional information

Problem Suggestion

Common cure for electronic equipment.

If the unit does not seem to be responding normally, then try putting the handset in its base. If it does not seem to respond, do the following (in the order listed):

1. Disconnect the power to the base.

2. Disconnect the handset battery, and spare battery, if applicable.

3. Wait a few minutes.

4. Connect power to the base.

5. Re-install the battery(ies).

6. Wait for the handset to re-establish its link with the base. To be safe, allow up to one minute for this to take place.

Troubleshooting

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Maintenance

Taking care o f your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your base unit should fall into water, DO NOT RETRIEVE IT UNTIL YOU

UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.

What does this limited warranty cover?

• The manuf acturer of this VTech pr oduct, VTech C ommunicati ons, warrants to the h older of a valid pr oof of purchase (“C onsumer” or “you ”) that the produc t and all accessor ies provided b y VTech in the sa les package (“Pro duct”) ar e free from mater ial defects in mater ial and workm anship, pursu ant to the following te rms and condi tions, when insta lled and used norma lly and in accord ance with op eration inst ructions. T his limited warrant y extends only to th e Consumer for Pr oducts pur chased and us ed in the United State s of America.

What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

• During the limi ted warranty peri od, VTech’s author ized servic e representative w ill repair or rep lace at VTech’s option, wi thout charg e, a Materially D efective Prod uct. If we repair thi s

pr oduct, we may use new or r efurbishe d replacemen t parts. If we choos e to replace thi s product, we may repl ace it with a new or refur bished product o f the same or simi lar design. VTech wi ll return repaired or r eplacement prod ucts to you in wor king condition . VTech will retain d efective parts, m odules, or equipm ent. Repair or repla cement of Prod uct, at VTech’s opti on, is yo ur exclusive rem edy. You shou ld expect the r epair or repla cement to take ap proximately 30 days .

How long is the limited warranty period?

• The limited warr anty perio d for the produ ct extends for O NE (1) YEAR fro m the date of purchase i f we repair or replace a M aterially Def ective Produ ct under the terms of t his limited

wa rranty. This lim ited warranty als o applies to rep aired or repla cement Produ cts for a period of eit her (a) 90 days from the date th e repaired or replac ement Product is sh ipped to you or (b) t he time remain ing on the orig inal one-yea r warranty; wh ichever is lon ger.

What is not covered by this limited warranty?

This limited warranty does not cover

1. Produ ct that has been s ubjected to misus e, accident, s hipping or other phys ical damage, impr oper instal lation, abnor mal operation or han dling, neglect , inundation , re, water or other l iquid

in trusion; or

2. Produ ct that has been d amaged due to repair, alt eration or mod ication by anyone ot her than an auth orized serv ice representat ive of VTech; or

3. Pr oduct to the extent t hat the problem expe rienced is c aused by signa l condition s, network reliabi lity or cable or ante nna systems; or

4. Produ ct to the extent t hat the problem is cau sed by use with non-V Tech electric al accessor ies; or

Warranty

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Additional information

Warranty

5. Pr oduct whose warr anty/qualit y stickers, Produ ct serial num bers plates or e lectronic s erial numbers have be en removed, altered o r rendered ill egible; or

6. Pr oduct purchase d, used, servic ed, or shippe d for repair from o utside the Un ited States, or u sed for commercia l or instituti onal purposes (in cluding but n ot limited to Pro ducts used fo r rental purpos es ); or

7. Produ ct returned wi thout valid proof of p urchase (see 2 be low); or

8. C harges for ins tallation or s et up, adjustme nt of customer contr ols, and inst allation or re pair of systems ou tside the unit.

How do you get warranty service?

• To obtain warr anty service in t he United States of Am erica, cal l 1-800-5 95-9511 for instru ctions rega rding where to r eturn the Prod uct. Before c alling for ser vice, please che ck the user’s

ma nual. A check of the Pro duct controls an d features may save you a ser vice call.

• Except a s provided by ap plicable l aw, you assume the ri sk of loss or damage du ring transi t and transpor tation and are res ponsible for d elivery or handli ng charges incurr ed in the trans port of Produc t (s) to the ser vice locatio n. VTech will retur n repaired or re placed prod uct under this limi ted warranty to you, tr ansporta tion, delive ry or handlin g charges prepaid . VTech assumes no risk for d amage or loss of the Pro duct in trans it.

• If the Product fa ilure is not cove red by this limi ted warranty, or pr oof of purcha se does not meet t he terms of this limite d warranty, VTech will not ify you and wil l request that yo u authorize th e

c ost of repair pr ior to any furth er repair activit y. You must pay for t he cost of repair and r eturn shippi ng costs for th e repair of Produ cts that are not covere d by this limited warra nty.

What must you return with the Product to get warranty service?

1. Retur n the entire ori ginal package and c ontents incl uding the Product t o the VTech service l ocation alo ng with a descr iption of the malfu nction or dif culty;

2. In clude “valid pro of of purchase” (sale s receipt) ide ntifying t he Product pur chased (Product m odel) and the date of pur chase or receipt; a nd

3. Provide y our name, comp lete and corre ct mailing ad dress, and tel ephone numb er.

Other Limitations

• This war ranty is the compl ete and exclusive agre ement betwee n you and VTech. It supers edes all other w ritten or ora l communica tions relate d to this Produc t. VTech provides no ot her

wa rranties for t his product . The warranty exclu sively descr ibes all of VTech’s respo nsibilitie s regarding the pro duct. There are no ot her express war ranties. No on e is authorized to make

m odicatio ns to this limited warr anty and you should n ot rely on any suc h modicati on.

St ate Law Rights: T his warranty g ives you specic le gal rights, and you may a lso have other rights w hich vary from stat e to state.

Lim itations: Impl ied warrant ies, incl uding tho se of tne ss for a p articular purpose and merchanta bility (an unwritten warranty that the product i s t for ordin ary use) ar e limited to on e year from date of purc hase. Some states do n ot allow limit ations on how lo ng an implied war ranty lasts, so th e above limitation may n ot apply to you.

• In no event s hall VTech be liable for a ny indirect, s pecial, incide ntal, conse quential, or s imilar damag es (includin g, but not limited to lo st prots or reve nue, inabilit y to use the produc t, or

ot her associated eq uipment, th e cost of substi tute equipment, an d claims by third par ties) resulting from t he use of this produc t. Some states do not a llow the exclus ion or limitat ion of in cidental or cons equential damage s, so the above limitat ion or exclusion may not a pply to you.

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of re, electric shock and injury, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool).

5. Do not place this product on an unstable surface, such as a table, shelf or stand. The product may fall, causing serious damage.

6. Slots and openings in the back or bottom of the base unit and handset are provided f or ventil ation. To protect them fr om overhe ating, th ese ope nings mus t not be blocked by placing the

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Important safety instructions

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

* Reorient or relocate the receiving antenna. * Increase the separation between the equipment and receiver. * Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. * Consult the dealer or an experienced radio/TV technician for help.

product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper

ventilation is not provided.

7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power

company.

8. Do not allow anything to rest on the power cord. Do not install this product where the cord may have anyone walking on it.

9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of re or electric shock.

Never spill liquid of any kind on the product.

10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than specied access

doors may expose you to dangerous voltages or other r isks. I ncorrec t reass embling can ca use ele ctric s hock wh en the produc t is subsequently used.

11. Do not overload wall outlets and extension cords as this can result in the risk of re or electric shock.

12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the

following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions, as improper adjustment of

other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. E. I f the produ ct ha s bee n dro pped a nd th e base and/or handset has been damaged. F. If the product exhibits a distinct change in performance.

13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

14. Do not use the telephone to report a gas leak in the vicinity of the leak.

15. Only p ut the handset of your telephone next to your ear when it is in normal talk.

SAVE THESE INSTRUCTIONS

FCC, ACTA and IC regulations

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Additional information

FCC, ACTA and IC regulations

Changes or modications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The base unit shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this

equipment contains, among other things, a product identier in the format US:AAAEQ##TXXXX. This identier must be provided to your local telephone company upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is

encoded as the 6th and 7th characters following the US: in the product identier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be ve (5.0) or less. For more

information, please contact your local telephone company.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your

alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before

interrupting service. If advance notice is not practical, you will be notied as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to le a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.

The telephone company is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, re, medical) in these locations. If you do store or test emergency numbers, please:

* Remain on the line and briey explain the reason for the call before hanging up.

* Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

The term “IC:” before the certication/registration number only signies that the Industry Canada technical specications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination

on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed ve.

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The RBRC® Seal on the nickel-cadmium battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

The RBRC® program provides a convenient alternative to placing used nickel-cadmium batteries into the trash or municipal waste,which may be illegal in your area.

VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product service centers. Please call 1-800- 8-BATTERYTM for information on Ni-Cd battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources.

RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

The RBRC® Seal

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Additional information

Technical specications

Frequency Control Crystal controlled PLL synthesizer

Transmit Frequency Base: 2410.2-2418.9 MHz

Handset: 912.75-917.10 MHz

Receive Frequency Base: 912.75-917.10 MHz

Handset: 2410.2-2418.9 MHz

Channels 30

Nominal Effective Range Maximum power allowed by the FCC and IC. Actual operating range

may vary according to environmental conditions at the time of use.

Size Handset: 167mm X 57mm X 37mm

Base: 131mm X 130mm X 84mm (including antenna)

Weight Handset: 130 grams Base: 165 grams

Power Requirements Handset: 400mAh Ni-Cd Battery

Base: 9V AC @ 250mA

Memory Director y: 20 Memory locations including the 9 speed dial locations up

to 24 digits, 15 characters per location Caller ID: 45 Memory locations

Enhanced 2.4GHz Technology - Dual band transmission combines the best of 2.4GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones.

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Additional information 29-40

Base features 10 Basic operation 11-28 Belt clip 28

Call log 24 Caller ID 24 Choose a location 6 Connection 7

Delete a directory entry 21 Delete a speed dial entry 17 Dial a directory number 22 Dial a displayed number 25 Dial a speed dial number 18 Dial mode 12 Director y 19 Displaying screen

messages 14,26

DSL 7

Edit a directory entry 21

FCC, ACTA and IC regulations 38

Getting started 4-10

Handset features 9 Headset operation 28

If you subscribe to DSL ser vice 7 Important safety instructions 37 Index 42 Install handset battery 5 Installation 5-8 Internet 7

Language 13 Low battery warning 6

Maintenance 36 Move a directory entry to

speed dial 23

Noise lter 7

Operating range 13

Parts checklist 4

Re-assign speed dial locations 18 Rem ova b le han d set an d ba s e

plates 8 Remove records from call history 25 Review call log 24 Ringer options 27

Set date and time 11 Set handset ringer 11 Speed dial 15 Store a call log record in the directory 25

Index

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Store a directory entry 19 Store a speed dial entry 15

Technical specications 41

Telephone operation 12-14 Temporary tone dialing 12 The RBRC® Seal 40 Troubleshooting 29

Warranty 36

VTECH TELECOMMUNICATIONS LTD.

A member of THE VTECH GROUP OF COMPANIES

Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon

Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C.

Printed in China.

91-000632-010-000

VTech 2338 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Before you begin

Installation

Installing handset battery

Low battery warning

Choose a location

Connection

If you subscribe to DSL service

Removable handset and base plates

Handset brackets

Base plate

Handset features

TALK

• Press any key except OFF, CID/VOL-, DIR/VOL+ to answer a call.

SELECT

PROG

REDIAL/PAUSE

CHAN/REMOVE

Base features

FIND HANDSET

CHARGE/IN USE Indicator

Telephone operation

Set handset ringer

Set date and time

Dial mode (preset to tone)

Temporary tone dialing

Language

Operating range

Displaying screen messages

Speed dial

Store a speed dial entry

Edit a speed dial entry

Delete a speed dial number

Dial a speed dial number

Re-assign speed dial locations

Directory

Store a directory entry

Edit a directory entry

Delete a directory entry

Dial a directory number

Move a directory entry to speed dial

Caller ID

Call log

Review call log

Remove records from call history

Dial a displayed number

Store a call log entry in the directory

Display screen messages

Ringer options

Headset operation

Belt clip

Troubleshooting

Maintenance

Warranty

Important safety instructions

FCC, ACTA and IC regulations

The RBRC® Seal

Index