Volkswagen Limited Warranty Certified

Revised January 2026

©2026 Volkswagen of America, Inc. Printed in U.S.A.

1950 Opportunity Way, Suite 1500 Reston, Virginia 20190

Volkswagen works constantly to improve all of its products. Due to ongoing vehicle development, changes in design, equipment, and technology are possible at any time. The information about equipment,
appearance, performance, dimensions, weights, fuel consumption, standards, and functions of the vehicles is the information that was available as of the editorial deadline. Some of the equipment may
not be available until later or may be available only in certain markets. Contact your Volkswagen dealer or Volkswagen Service Facility for more information, including information about any changes to the
service intervals for your Volkswagen vehicle.

No legal obligations or commitments may be derived from the information, illustrations, and descriptions in this Manual.

No reprint, reproduction, or translation of this Manual is permitted, even in excerpts, without the express written consent of Volkswagen AG, Volkswagen de México, and Volkswagen Group of America, Inc.

Volkswagen Certified

Limited Warranty Manual

for vehicles purchased on or after January 3, 2026

Certified Pre-Owned

Warranty certificate

Limited warranty terms and conditions covering your
Certified Pre‑Owned (CPO or EVCPO) Volkswagen vehicle are
printed inside this limited warranty manual.

Start of the warranty period

The warranty period for a CPO Volkswagen vehicle begins when the
New Vehicle Limited Warranty expires or on the sale date of the CPO
or EVCPO Volkswagen vehicle, whichever occurs later.

Please type or print legibly.

Name of Purchaser

Street Address

City

Date of CPO Volkswagen Vehicle Purchase

To be filled in by authorized Volkswagen dealer, if applicable.

Month

At Mileage

VIN

Model

State ZIP Code

Miles

Speedometer ReplacementOriginal In-Service Date (Month/Year)

Day Year

Miles

1

Warranty period

Warranty period

Start of Warranty Period

The warranty period for a CPO Volkswagen vehicle begins when the
New Vehicle Limited Warranty expires or on the sale date of the
CPO Volkswagen vehicle, whichever occurs later.

VW CPO Limited Warranty Program

The warranty period for all Model Year 2020 and newer gasoline VW
vehicles that are sold as Certified Pre-Owned is 2 years or 24,000
miles, whichever occurs first.

VW EVCPO Limited Warranty Program

The warranty period for all Model Year 2021 and newer Electric
vehicles that are sold as Certified Pre-Owned is
3 years or 36,000 miles, whichever occurs first.

BBB AUTO LINE

Volkswagen participates in BBB AUTO LINE, an informal dispute
settlement mechanism (or program) administered by the Council
of Better Business Bureaus. If you have a problem arising under
any Audi written warranty, we request that you bring it to
Volkswagen’s attention. If we are unable to resolve it, you may
file a claim with BBB AUTO LINE. To file a claim with BBB AUTO
LINE, call 1 [phone]. There is no charge for the call. You
are required to use the BBB AUTO LINE program before asserting
in court any presumption set forth in California Civil Code Section

1793.22, and before pursuing any legal remedy under 15 U.S.C.
2310(d) with respect to the New Vehicle Limited Warranty. You
are not required to use BBB AUTO LINE before pursuing rights and
remedies under any other Federal law. Depending on individual
State laws, you may or may not be required to use BBB AUTO LINE
before pursuing rights and remedies under your State’s lemon law.
Further information on the BBB AUTO LINE can be found on page
10, Consumer Protection Information section of this booklet.

You may also visit BBB AUTO LINE to review the guidelines for
using this program for any warranty disputes or lemon law claims.
https://bbbprograms.org/programs/all-programs/bbb-autoline/

2

What is covered

This limited warranty covers any repair to correct a defect in
manufacturer’s material or workmanship.

Repairs under this limited warranty will be performed at no additional
charge after a deductible of $50 per dealer visit. In the event that more
than one repair attempt is necessary to repair the same manufacturer’s
defect in materials or workmanship covered by this limited warranty, the
deductible with respect to that repair must be paid only once.

Covered repairs may be eligible for alternative transportation assistance.
See dealer for availability.

Any implied warranty, including any implied warranty of merchantability
or warranty of fitness for a particular purpose, is limited in duration to the
period of this written warranty. Some states do not allow limitations on
how long an implied warranty lasts, so this limitation may not apply to you.

This Limited Warranty applies to vehicles purchased on or after
January 3, 2026. Vehicles purchased prior to this date may have
different warranty coverage.

3

What is not covered

Tires

Tires are not covered by this limited warranty, but may be
separately warrantied by the tire manufacturer. Verify with the tire
manufacturer what is covered under their warranty.

Paint

This limited warranty does not cover painted surfaces, components,
or conditions.

Maintenance services and adjustments

This limited warranty does not cover the cost of parts and labor
involved in any scheduled maintenance service. This limited
warranty does not cover the replacement of filters, oil, lubricants,
or fluids unless their replacement is a necessary part of warranty
service on a covered component. This limited warranty does
not cover wheel alignments and balancing, brake and clutch
adjustments, or any mechanical adjustments that become
necessary as a result of normal use or wear and tear. Adjustments
are minor repairs not usually associated with the replacement of
parts, such as headlight adjustments.

Wear-and-tear items

This limited warranty does not cover any wear-and-tear items,
including but not limited to the replacement of clutch linings, brake
pads, brake linings, brake rotors, brake drums, timing belts, spark
plugs, the dust-pollen filter, the clutch-pressure plate, ignition
wires, the ATF oil filter, the strut, shocks, strut bearings, batteries,
exhaust systems, windshield wiper blades or inserts, fuses, worn
seatcovers, the Cabrio top or other trim and appearance items that
wear as a result of normal use or deterioration, CD lens cleaning,
and belts, hoses, and clamps that wear as a result of normal use.

Glass

This limited warranty does not cover glass breakage unless due
to a defect in manufacturer’s material or workmanship.

High-Voltage Battery

This limited warranty does not cover high-voltage components
covered under the High-Voltage Battery Limited Warranty. The
High-Voltage Battery Limited Warranty for all Model Year 2021 and
newer electric VW vehicles that are sold certified pre-owned is 8
years/100,000 miles, starting at original in-service date.

4

What is not covered

Odometer tampering

This limited warranty does not cover repairs to a Volkswagen CPO or EVCPO
vehicle on which the odometer has been altered or on which the actual
mileage cannot readily be determined. If the speedometer unit is replaced,
a “Speedometer Replacement Record” must be filled out by an authorized
Volkswagen service facility.

Commercial use

Vehicles sold for commercial use, e.g. taxi, courier or delivery service or
limousine. This includes vehicles that were originally used for commercial
purposes and later sold to a non-commercial owner.

Communication technology malfunctions, inoperability, or
discontinuation of service

This limited warranty does not cover any malfunction, inoperability, or failure
of telecommunication parts, systems, or services (including but not limited
to Car-Net) caused by the obsolescence, discontinuation, or replacement of
communication network technologies (including but not limited to 3G and 4G
networks) that are beyond Volkswagen’s direct control.

5

What is not covered

Damage or malfunctions due to lack of maintenance,
misuse, negligence, modification, accident,
vandalism, or fire

This limited warranty does not cover damage, malfunctions,
or symptoms resulting from:

– Lack of maintenance, including but not limited to the failure to

follow recommended maintenance and use instructions as set
forth in the Owner’s Manual and the Maintenance Manual

– Negligent or otherwise improper repair of the vehicle

– Continued operation of the vehicle after a warning light,

gauge reading, or other warnings that indicate a mechanical
or operational problem

– Installation or use of any non-genuine Volkswagen parts (referred

to as aftermarket parts) that will alter the vehicle performance
specifications from those set by the vehicle manufacturer

– Parts repaired due to damage in a collision

(referred to as remanufactured collision parts)

– Modifications to the vehicle, including but not limited to,

the engine management system

– Suspension modifications, including but not limited to,

the installation of aftermarket springs, shock absorbers,
or lowering kits

– Any major or structural alterations, including but not limited to,

the conversion of the vehicle to a convertible or the modification
of the roof to accommodate a glass roof structure, or other
similar structural alterations

– Accessories, including but not limited to, alarm systems, remote

starters, roof racks, or communications equipment

– Damages or failures resulting from the use of used parts, new

parts not sold or approved by Volkswagen, or the resultant
damage to associated parts or systems

– Parts obtained from another used vehicle (referred to as salvage

parts) and any resultant damage to associated vehicle parts or
systems caused by the failure of the aforementioned parts

– Contaminated or improper fuel, or misfueling, whether

intentional or unintentional

– Accident, collision, vandalism, fire, or use of the vehicle in

competitive events

6

What is not covered

Damage caused by the environment or natural
conditions

This limited warranty does not cover damage, malfunctions,
or symptoms resulting from the environment, including but
not limited to, stones, floodwater, airborne industrial pollutants
(e.g., acid rain), bird droppings, windstorms, tree sap, plant
debris, or other similar materials or occurrences.

Design, noise, vibration, cosmetic conditions,
and deterioration

This limited warranty does not cover aesthetic or design elements,
noise, vibration, or cosmetic conditions (unless caused by a
defect in manufacturer’s materials or workmanship) or damage,
malfunctions, or symptoms resulting from normal wear and tear.

Cost of maintenance services

This limited warranty does not cover the cost of parts and
labor involved in any scheduled maintenance service (e.g., oil
changes and tire rotations). If the car was originally covered by
the Volkswagen Carefree Maintenance Program, some specific
maintenance services may be covered by the remaining portion,
if any, of that Program.

Other expenses

This limited warranty does not cover any incidental or
consequential damage, including loss of value of the vehicle, lost
profits or earnings, and out-of-pocket expenses for substitute
transportation or lodging. Some states do not allow the exclusion
or limitation of incidental or consequential damage, so this
limitation or exclusion may not apply to you. This limited warranty
gives you specific legal rights and you may also have other rights,
which vary from state to state.

Accessories, spare parts, and modification
of your Volkswagen

A wide variety of non-genuine spare parts and accessories
for Volkswagen vehicles are currently available in the market.
Volkswagen does not warrant these products and is not responsible
for their performance, repair, or replacement, or for any damage
they may cause to, or adverse effect they may have on, your
Volkswagen vehicle. Your Volkswagen vehicle should not be
modified with non-genuine Volkswagen products. Modification
with non-genuine Volkswagen products could affect the vehicle’s
performance, safety, or durability, and may even violate government
regulations. In addition, damage or performance problems resulting
from the modification may not be covered under warranty.

7

Additional important

Where to go for warranty service

warranty terms

This limited warranty is issued by Volkswagen of
America, Inc., an operating unit of Volkswagen Group
of America, Inc. (VWoA).

This limited warranty does not apply to Volkswagen
vehicles or parts and accessories not imported or
distributed by VWoA.

Volkswagen reserves the right to make improvements
or change the design of any Volkswagen model at any
time with no obligation to make similar changes on
vehicles previously sold. Neither Volkswagen nor the
manufacturer assumes, or authorizes any person to
assume, any other obligation or liability on its behalf.

This limited warranty and the remaining portions, if
any, of the New Vehicle Limited Warranty, the Limited
Warranty Against Corrosion Perforation, the Emissions
Control System Warranties, and to the extent they
have not expired, are the only express warranties made
by VWoA with respect to this Certified Pre-Owned
Volkswagen vehicle.

Warranty repairs will be performed by any authorized Volkswagen dealer or an
authorized Volkswagen Service Center in the United States. With the exception
of warranty repairs while in Canada as described below, this limited warranty
does not apply outside the United States. If your CPO Volkswagen vehicle is
brought to an authorized Volkswagen dealer or Service Center outside the
United States, including its territories, this limited warranty will not apply.

Warranty repairs while
traveling in Canada

Warranty repairs while traveling in Canada must be performed by an authorized
Volkswagen dealer. If your Volkswagen vehicle is within the warranty period as
stated in this Manual, Canadian dealers can submit a claim.

Proof of United States residence is required.

If the Canadian dealer cannot submit your claim, you may be asked to pay for the
repair. On your return to the United States, please present the invoice to your
United States Volkswagen dealer, who will submit a claim on your behalf and
obtain reimbursement for you.

Get an 8-year/100,000-mile High Voltage Battery Limited Warranty on all 2021
and newer electric Volkswagen Certified Pre-Owned vehicles. Whichever comes
first, beginning during original in-service date. See owner’s literature or dealer for
warranty exclusions and limitations.

8

Emergency repairs

In the event that it is impossible or unreasonable
in an emergency to drive or tow the vehicle to the
nearest authorized Volkswagen dealer or service
facility, VWoA will reimburse the purchaser the
reasonable cost of emergency warranty repairs
performed by service facilities other than an
authorized Volkswagen dealer. If an emergency repair
was performed by a non-Volkswagen service facility,
keep all receipts, repair orders, and parts removed
from your Volkswagen vehicle.

A statement describing the circumstances that
prevented the owner from bringing the vehicle to an
authorized Volkswagen dealer, together with original
paid receipts and repair orders issued by the service
facility, must be submitted in support of
a request for reimbursement.

Warranty transfer

(Model Year 2020 and newer vehicles only)

In the event of a private sale of a vehicle, the remainder of the Certified
Pre-Owned Limited Warranty may be transferred to the subsequent owner at
no charge. The new owner is responsible for initiating the transfer. The transfer
is activated by submitting a letter containing the new owner’s name, address,
and phone number; the name of the previous owner (seller); and the complete
VIN of the vehicle to Volkswagen of America, Inc.

Send to:

Volkswagen of America, Inc.
Attn: Volkswagen Certified Pre-Owned Warranty Department
3800 Hamlin Road
Auburn Hills, MI 48326

This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state and province to province.
Additional warranty information may be obtained by writing to:

Mail this request to:

Volkswagen of America, Inc.
Attn: Volkswagen Certified Pre-Owned
Warranty Department
3800 Hamlin Road
Auburn Hills, MI 48326

Volkswagen of America, Inc.
Attn: Customer CARE Center
3800 Hamlin Road, Auburn Hills, MI 48326

Telephone:

1.800.822.8987

9

Consumer protection information

Independent Dispute Resolution Program

Informal dispute mechanism

Volkswagen participates in BBB AUTO LINE, an arbitration program
administered by the Better Business Bureaus National Programs
(1676 International Dr Suite 550, McLean, VA 22102).

If you have a problem arising under any Volkswagen written
warranty, we request that you bring it to Volkswagen’s attention.
If we are unable to resolve it, you may file a claim with BBB AUTO
LINE. You are required to use the BBB AUTO LINE program before
asserting in court any presumption set forth in California Civil Code
Section1793.22, and before pursuing any legal remedy under 15
U.S.C. 2310(d) with respect to the New Vehicle Limited Warranty.
You are not required to use BBB AUTO LINE before pursuing rights
and remedies under any other federal law. Depending on individual
State laws, you may or may not be required to use BBB AUTO LINE
before pursuing rights and remedies under your State’s lemon law.
The BBB AUTO LINE program is free of charge to you, but there are
some vehicle age and mileage limitations, so please call BBB AUTO
LINE for more details.

To file a claim with BBB AUTO LINE, call: Tel.: [phone]

If you call BBB AUTO LINE, please be prepared to provide the
following information:

– Your name and address
– The Vehicle Identification Number (VIN)
– The make, model, and model year of your vehicle
– The delivery date and current mileage of your vehicle
– A description of the concern with your vehicle

10

Consumer protection information

The BBB AUTO LINE program is an arbitration program. The BBB
staff will work with both parties in an effort to resolve your claim.
If you do not agree with the solution you may proceed to an
arbitration hearing.

Arbitration is a process by which an impartial person makes a
decision on your claim. The arbitrators are not connected with
the automobile industry and serve on a voluntary basis. You may
attend the hearing in person, bring witnesses, and give supporting
evidence. Instead of appearing in person, you may request a written
or even a telephone arbitration hearing. The BBB shall make every
effort to obtain a final resolution of your claim within 5 business
days of the hearing (that is, within 40 days of when your claim was
filed), unless state or federal law provides otherwise. You then have
the opportunity to accept or reject the decision.

– If you accept the decision, the manufacturer will be bound by

the decision and will be required to fulfill its obligation within
the time frame specified by the arbitrator.

– If you reject the decision, you are free to pursue other

legal remedies available under state or federal law, and the
manufacturer will not be required to comply with any part
of the decision.

Collection of personal information

In order to provide you this warranty, your VW dealer and VW will
need to collect, store, use and disclose certain information about
you including information that may specifically identify you or your
vehicle or that may include other information about you including,
for example, when you register for, purchase or use products or
services including a new or used vehicle.

For more information regarding how your VW dealer may use your
personal information, you can visit its website. For information
regarding how VW collects and uses personal information, visit our
website at: vw.com/privacy

Local laws

Each state has enacted warranty enforcement laws (commonly
referred to as “lemon laws”) that permit owners to obtain a
replacement vehicle or a refund of the purchase price under certain
circumstances. Although the provisions of these laws vary from
state to state, their intent is to provide owners with certain rights
if they experience significant service-related difficulties with their
new vehicle.

11

Consumer protection information

IMPORTANT NOTICE: To the extent allowed by each state’s law,
Volkswagen requires that you first send written notification
to Volkswagen explaining the nonconformity that you have
experienced with the vehicle, and to allow Volkswagen the
opportunity to make any needed repairs before you pursue other
remedies provided by that state’s law (in all other states where not
specifically required by state law, Volkswagen requests that you
provide the written notification). Send written notification to:

Volkswagen Group of America, Inc.
Customer Resolution Group
3800 Hamlin Road
Auburn Hills, MI 48326

IMPORTANT NOTICE: Depending on the state’s law, you may
also be required to submit your complaint to BBB AUTO LINE
before seeking other remedies. Please refer to the → page 10,
Independent Dispute Resolution Program section of this booklet
for more information about the BBB AUTO LINE dispute
resolution program.

Because each state has enacted specific provisions as part of its
lemon law, Volkswagen suggests that you research and follow the
laws in your state.

Notice to California Purchasers

Volkswagen participates in BBB AUTO LINE, an arbitration
program administered by the Better Business Bureaus National
Programs (1676 International Dr Suite 550, McLean, VA 22102).
BBB AUTO LINE and Volkswagen have been certified by the
Arbitration Certification Program of the California Department
of Consumer Affairs.

If you have a problem arising under any Volkswagen written
warranty, we request that you bring it to Volkswagen’s attention.
If we are unable to resolve it, you may file a claim with BBB AUTO
LINE. Claims must be filed with BBB AUTO LINE within six (6)
months after the expiration of the warranty.

To file a claim with BBB AUTO LINE, call: Tel.: [phone]

There is no charge for the call. In order to file a claim with BBB
AUTO LINE, you will have to provide your name and address,
the brand name and Vehicle Identification Number (VIN) of
your vehicle, and a statement of the nature of your problem or
complaint. You will also be asked to provide: the approximate date
of your acquisition of the vehicle, the vehicle’s current mileage, the
approximate date and mileage at the time any problem(s) were first
brought to the attention of Volkswagen or one of our dealers, and a
statement of the relief you are seeking.

12

Consumer protection information

BBB AUTO LINE staff may try to help you resolve your dispute by
facilitating communication between you and the manufacturer.
If you do not wish to facilitate a resolution, claims within the
program’s jurisdiction may be presented to an arbitrator at an
informal hearing. The arbitrator’s decision should ordinarily be
issued within 40 days from the time your complaint is filed; there
may be a delay of 7 days if you did not first contact Volkswagen
about your problem, or a delay of up to 30 days if the arbitrator
requests an inspection/report by an impartial technical expert or
further investigation and report by BBB AUTO LINE.

You are required to use BBB AUTO LINE before asserting in court
any rights or remedies conferred by California Civil Code Section

1793.22. You are required to use BBB AUTO LINE before pursuing
rights and remedies under any other state or federal law.

California Civil Code Section 1793.2(d) requires that, if Volkswagen
or its representative is unable to repair a new motor vehicle to
conform to the vehicle’s applicable express warranty after a
reasonable number of attempts, Volkswagen may be required to
replace or repurchase the vehicle. California Civil Code Section

1793.22(b) creates a presumption that Volkswagen has had a
reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery
to the buyer or 18,000 miles on the vehicle’s odometer, whichever
occurs first, one or more of the following occurs:

– The same nonconformity (a failure to conform to the written

warranty that substantially impairs the use, value, or safety of
the vehicle) results in a condition that is likely to cause death or
serious bodily injury if the vehicle is driven AND the nonconformity
has been subject to repair two or more times by Volkswagen or its
agents AND the buyer or lessee has directly notified Volkswagen of
the need for the repair of the nonconformity; OR

– The same nonconformity has been subject to repair 4 or more

times by Volkswagen or its agents AND the buyer has notified
Volkswagen of the need for the repair of the nonconformity; OR

– The vehicle is out of service by reason of the repair of non-

conformities by Volkswagen or its agents for a cumulative total
of more than 30 calendar days after delivery of the vehicle to
the buyer.

NOTICE TO VOLKSWAGEN AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING ADDRESS:

Volkswagen Group of America, Inc.
Customer Resolution Group
3800 Hamlin Road
Auburn Hills, MI 48326

13

Consumer protection information

The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation
for damages and remedies available under Volkswagen’s written warranty or
applicable law.

The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorney fees, or consequential damages other than as provided in
California Civil Code Section 1794(a) and (b).

You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator’s decision
and any findings will be admissible in a court action.

If you accept the arbitrator’s decision, Volkswagen will be bound by the decision,
and will comply with the decision within a reasonable time not to exceed 30 days
after we receive notice of your acceptance of the decision.

Please call BBB AUTO LINE for further details about the program.

14

15

Volkswagen 24-Hour

Call 1.800.411.6688

Roadside Assistance

You will receive your Owner’s Manual in two-to­four weeks following delivery. The Volkswagen
24-Hour Roadside Assistance program offers
the following roadside assistance services for
two years (from date of purchase):

Electric Vehicles

– Flatbed towing to the nearest VW e-mobility

dealership in cases of mechanical breakdown
– Collision towing
– Flat tire service
– Lock-out service
– Out-of-charge service
– Trip interruption benefits

Gas Vehicles

– Towing to the nearest authorized VW dealership

or authorized VW service facility
– Collision towing
– Battery jump start
– Flat tire service
– Lock-out service
– Fuel delivery service
– Trip interruption benefits

 Roadside Assistance provided by a third party.

To obtain service, you must provide the following information:

1 Your VIN number

2 Year, model, color, and license-plate number of vehicle

3 Area code and phone number from which you are calling

4 Exact location of your vehicle (street address and nearest intersection)

5 Type of service required or a brief description of the problem

Trip interruption benefits

If your registered Volkswagen is disabled because of a mechanical breakdown
over 100 miles from your residence address, you may be reimbursed for trip
interruption expenses if your vehicle cannot be made safely operable the
same day. Trip interruption coverage is limited to a maximum of $500 per
incident. Reference your Owner’s Manual for benefit details. You are required
to obtain a pre-authorization number and reimbursement instructions by
contacting your Dispatch Center.

Call 1.800.411.6688

16