Vodavi TRIAD -S-1 User Guide

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Page 1

Feature Package 3

TRIAD- S, 1/2/3

Station User Guide

Includes Attendant Features

a new dimension in business communications

Page 2

STARPLUS

Triad Digital Systems Quick Reference Card

FIXED FEATURE BUTTONS

• CA MP - ON But to n -- Enables you to alert a busy party that an outside line is on hold an d waiting

for th em.

• CONF (CONFERENCE) Button -- Used to establish and build c onference calls.

• FLASH Button -- Used to terminate an outside call and restore dial tone without having to

hang up the handset. It is also used to transfer calls behind a PBX or Centrex within those

systems.

• FORWA RD (FWD) Button -- Allows you to for ward your calls to another station.

• HO LD Button -- Enables you to place an o utside caller on hold.

• H- T- P Switch -- Allo ws the user t o select t he IC M signaling mo de: Handsfree, Tone, or Privacy.

CALL FORWARDING

1. Press t he F WD butto n or d ial [6 40].

2. Dial t he de s ired C all F o rwa r d co de: [6] = All Calls [7] = N o Answer

[8] = B usy [9] = B usy/No Ans wer

3. Dial station number where c alls are to be forwarded. Hear confirmation to ne.

4. Repla c e h and set o r press O N/OFF bu tton .

ESTABLISH IN G A CONFEREN CE

Only stations that have Conference enabled will be able to initia te a Confere nce.

1. Lif t the handset .

2. Selec t interc om st at ion or dial desired o utside party. When called party answers, press the

CO NF bu tton .

3. Add next conf erence part y by selec t ing an other outside line or intercom station.

4. Press the CONF button again and repeat previous step in a cycle, until all parties are

co nt ac te d.

5. Wh en last party answers, press the CONF button twice. All parties are connected.

TERM INATI NG A CO NFE RE NCE

To terminate a Conference, t he conference initiator must b e actively in the con ference.

R epla c e h and set or pr ess ON/ OFF but ton .

• MSG (MES SAGE WAIT) Bu tton -- Allows you to initiate a message wait ing indication at stat ions

that are busy , unatt end ed, or in Do Not Disturb. Message Waitin g Callback request left at your

station is indicated b y a f lashing MSG WAIT LED.

• MUTE Button -- Allows you to switch the built- in micr o p ho n e on or of f w h en us in g t h e

speakerphone, or the handset microphone when u sing the handset.

• ON/OF F Button -- Enables you to make a te lephone call without lifting the handset. It

turns th e telephone on and off wh en using the speakerphone.

• SPEED Button -- Provides you with access to speed d ia ling , save nu mber red ial an d last

number redial. This button is also u sed to access flexible bu tton prog ramming.

• TRANS (TRANSF ER) Button -- Used to transfer an outside call from on e station to another.

• VOLUME BAR -- Allo ws the user to adjust speakerphone and handset volume.

U NSCREEN ED T RANS FER

1. Press TRANS button and dial st ation numb er.

2. When the called extension begins to signal, hang up to transfer the call.

3. Rep lace hand set o r pres s O N/OFF bu tt o n.

SCR EEN ED T RA NSFER

While connected to an outside line:

1. Press s tation button where call is to be transferred (if programmed on your

te le p ho ne ),

-o rPress the TRANS button and dial the desired

station number. (The called extension sign als according to the

intercom signal swit ch position.)

2. When that exten sion answers, announce the tr a ns f er .

3. Hang up to complete transfer.

LEA VIN G A M S G WAIT ING IND ICAT ION

If you dial a s tation that is busy, unattended, or in Do Not Disturb, you can leave a message waiting indication.

1. Press the ON/OFF button.

2. Dial the des ired intercom station . A busy t one or DND ton e is he ar d.

3. Press the MSG button. The called party’s MSG button LED will flash slowly.

4. Press th e ON/Off bu tton to en d the call.

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Quick Reference Card STARPL US

Triad Digital Systems

PLACING AN OUTSIDE LINE ON HOLD

• If yo ur system is p rogrammed for Exclusive Hold Preference, press th e HOLD button on ce

for Exclusive Hold o r twice for System Hold.

• If your s ys tem is p rogrammed f or Sy stem H old Pref erence, press the HOLD button once for

System Hold o r twice for Exclusive Hold.

STORING SPEED N UMB ERS

1. Pres s the SPEED button twice.

2. Dial the speed bin location.

• 000 to 01 9 = Station Speed number s

• 020 to 999 = System Speed numbers

3. Dial desired telephone number.

4. Pres s the SPEED button.

5. Pres s the ON/OFF button to end speed d ial pr og ram mi n g.

To clear an existin g speed bin:

1. Pres s the SPEED button twice.

2. Dial the speed bin location.

3. Pres s the SPEED button again. A confirmation tone will be heard .

DIALING A SP EED N UMBER

1. Pres s the SPEED button.

2. Dial the speed bin location,

-orP res s p rogram med s peed b in but ton.

• 000 to 019 = St ation Speed n umbers

• 020 to 999 = System Speed numbers

3. When called party answers, pick up handset or use speakerphone.

DI RE CT ORY DIA LIN G

Users with display telep hones may view a list of individuals on the telep hone system and have the system automatically d ial that person. Directory Dialing may also be u sed to transfer a call from one station to another.

1. Dial the Directory List dial code [680],

-orP res s the DIRECTO RY DIAL flex ibl e bu tton .

2. Pres s a button on the key pad, once, twice or three times, to represent the letter of the

alphabet, to begin viewing the list of names.

3. Scroll through the Directory List to select a nam e as f o llo ws :

• Press [✳] to scroll up to next entry,

-or-

• Press [#] to scroll down to previou s entr y.

4. Pres s the SPEED button at th e desired name to au tomatically dial the destination station or

outside phone number (via Speed D ial).

To transfer a c all u sing Directory Dia ling

1. Pr ess th e TRA NS bu tton .

2. Dial Direct ory Dial Code [680],

-o rPress the DIRECTORY DIAL flexible button.

3. Press the d igit associated with the person’s nam e. W he n the name d isp la ys, p r ess th e

SPEED button to automatically dial the station.

4. Press the ON/OFF button to complete transfer.

Ca ll s may o nl y be tr ansf erre d to internal st ation s.

PROGRAMMI NG FLEXIBLE BUTTONS

1. Press th e SPEED bu tton twice.

2. Press th e flexible button to be programm ed.

3. Dial the desired code fro m the following chart. A confirmation tone will be heard.

4. Press the ON/OFF button.

All Call Page ( Internal & External) 700 Bac kgroun d M usic 63 2 Call Back 622 Call Park Location (System) 43+[C] Call Park Location (Station) 439+[ XXX] Call (Park) Pickup #6+[XXX] Dial Speed D irectory 680 Do Not Di st urb 63 1 Extension N umbers - Tr i a d - S 10 0-131 Extension N umbers -Triad 1/2 10 0-171 Extension N umbers -Triad 3 10 0-351 External All Call Page - Triad 1/2/3 76+[0]

(All External Zones) External Page -Triad-S 76 +[ 1] Last Num ber R edial [ SPEED]+[#] Line Queue 621 Personal Park 43 8 Speed Dial Access [SPEED]+[YYY] Save Number R edial [ SPEED]+[✳] VM Group Pilot Numbers 44 [V] ________________________________________

C = Call Park Locat ion ( 0-7) V = Voice Ma il Group Numbe r (0-7) XXX = Sta tion E xten sio n Nu mbe rs YYY = S peed Dial B in N umbe rs

(000-019 Station) (020-999 System )

To erase a flexible butt on:

1. Press th e SPEED bu tton twice.

2. Press th e flexible button to be erased.

3. Press the FLASH button. A confirmation tone will be heard.

4. Press the ON/OFF button.

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TRIADTM-S, 1/2/3

Digital Telephone Systems

(Feature Package 3)

Station User Guide

with Attendant Features

Issue 3.2 - March 2001 P/N: 8052-10

Page 5

Issue

Release

Date

Change s

1 12-98 Includes Feature Package 1 enhancements.

28-99

35-00

 Includes Feature Package 2 {FP2} enhancements.  User Guide content contains extensive revisions.

 Includes Feature Package 3 {FP3} enhancements.  User Guide has been reformatted.

3.1 7-00 User G uide c ontent contains upda ted in for ma tion.

3.2 3-01

User Guide contains updated information.

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc. products are not author ized for and should not

be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perfo rm when properly u sed in accordance with instructions provided can be reasonably expected to resu lt in signifi cant personal in jury or death.

VODAVI Technology, Inc. warranty i s limit ed to replacement of d efect ive components and does not cover injury to persons or property or other consequential damages.

All Rights Reserve d

This mater ial is copyrig ht ed by VODAVI Technolo gy, Inc. Any un auth or ized reproductions, use o r disclosure of t his material , or any part thereof, is strict ly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).

VODAV I r eserves th e right to make c hanges in specific ations at any tim e and without notic e. The info rmation furnished by VODAVI in this material is believed t o be ac curate and reli able, but i s not warranted to be true in all cases.

STAR PLUSTM an d TRIAD

are registered trademarks of VODAVI Technology, Inc.

seh/2001

Page 6

Contents

Acc ount Codes ............... ..... ...... .... .... .... .... .... ..... .... .... .... .... .... .... ..1

Using Account Codes....................... .. .. ... .. ..........................1

Verif ied Ac count Codes. .. .. .. ............................. .. .. .. .. ..........2

Answering Machine Emulation ............................ .. .. .. .. ..........2

Notification Methods . .. .. .. ........................... .. .. .. .. ................2

Ring Mode . .. .. ............................. .. .. .. ... ............................ 3

Speaker Mode .. ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .... 3

Attendant Features. .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .. 4

911 Feature (Attendant Alert)..........................................4

Attendant O verride . ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .. 5

Attendant Unavaila ble (Alternate Position) ........... .... 5

Disable O utgoin g CO Access .. .... .... ..... .... .... .... .... .... .... .... 6

CO Lines Off-Net Fwd - Incoming (via Speed Dial)...7

Canceling Off-Net Forwarding ....................... .. .. .. .. .. 7

Day/Night/Special Mode .. .... .... .... .... ..... .... .... .... .... .... .... .... 8

Setting System Time and Date... .... ..... .... .... .... .... .... .... .... 8

Directory By List Programming ................. .. .. .. .. .............. 8

Directory List................ .. .. .. .. ........................... .. .. .. .. ........ 8

Local Number/Name Translation Table................ 10

System Speed Dial Bin.. ......................... .. .. .. .. .............. 11

Sof tware Ve rsion Display.. ........................... .. .. .. .. .............. 12

Speed Dial - System Storing .......... .. .. ... .. .......................... 12

Background Music (Optional) ...... .. .. .. .. ........................... .. .. .. .. 13

Call Back .......... .. .. .. ............................. .. .. .. .. ........................... .. .. .. .. .. 14

Call Coverage ........................... .. .. .. .. ........................... .. .. .. .. .......... 14

Call Forwarding ................... .. .. .. .. ........................... .. .. .. .. .............. 15

All Calls ................. .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..15

Busy .. ....... ...... ........ ...... ....... ...... ........ ...... ....... ...... ........ ...... ...... ..16

Busy/No Answer ............ .... .... .... .... .... .... ..... .... .... .... .... .... .... .. 16

Follow-Me ...................... ...... ...... ...... ........ ....... ...... ...... ........ ....17

Forward Override ..... ... .. .. .. ............................. .. .. .. ................ 18

No An swer ............. .. .. .. ... .......................... ... .. .. .. ......................18

Station Off-Net Call Forwarding (via Speed Dial) .....19

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ii March 2001

Call Park....................... .. .. .. .. ........................... .. ... .. .. ........................ 20

System .... .... .... .... ...... ....... ...... ........ ...... ...... ....... ........ ...... ...... .... 20

Personal ..... ...... ...... ......... ...... ...... ........ ...... ....... ...... ........ ...... ....20

Station ............................... ...... ...... ...... ......... ...... ...... ...... ........ ..21

Retrieving a Station Park Call.................... .. .. .. .. ........ 21

Call Pickup ............ .. .. .. .. ............................. .. .. .. ............................. .. 21

Direc ted Pickup. .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .. 21

Group Pic kup ....... .. .. .. ... ............................. .. .. .. .. ....................22

Call Transfer ............... .. .. .. .. ........................... .. ... .. .. ........................22

Answering a Sc re ened Transfer ............ .... .... .... .... .... .... .. 22

Executive/Secretary Transfer .... .. .. .. .. ........................... .. .. 23

Inc oming CO Transfer .. ........................... .. .. .. .. .................... 23

PBX/CENTREX Transfer ............ .... .... ....... .... .... .... .... .... .... .... 23

Screened Transfer ........................... .. .. .. ... .......................... .. 23

Transfer Search......................... .. .. .. .. ............................. .. .. .. .. 24

Unscreened Transfer ............................ ..... .... .... .... .... .... .... ..24

Caller ID Name/Number....... .. .. .. .. ........................... .. .. .. .. .......... 24

Calling Station Tone Mode.......................................................25

Camp-On . ..... ...... ...... ...... ....... ........ ...... ...... ...... ......... ...... ...... ........ ..25

Answering a Camp-On ................ .. .. .. .. ............................. .. 25

CO Line Queuing . .. .. .. ........................... .. .. .. .. ........................... .. .. 26

To Answer a Queue Call B ac k.. .... .... ..... .... .... .... .... .... .... .... 26

CO Ring Tones .... ............................. .. .. .. .. ............................. .. .. .. .. 27

Conference... ...... ........ ...... ....... ...... ........ ...... ....... ........ ...... ...... ...... ..28

Conference Combin ations ........... .. .. .. ... .......................... .. 28

Establishing a Conference................................. .. .. .. .. ........ 28

Exiting a Conference (Controller O nly)... .. .. .. .. ..............29

Re-entering a Co nference .... .... .... .... ..... .... .... ...... .... .... .... .. 29

Terminating a Conference . .. .. ............................. .. .. .. ........29

Dial-By-Name .... ...... ........ ....... ...... ...... ........ ....... ...... ...... ........ ...... ..30

Directory Dialing .... .. .. .. ............................. .. .. ... .. .......................... 31

Stations .. .... ...... ...... ...... ......... ...... ...... ...... ......... ...... ...... ........ .... 31

Trans ferring a Ca ll using Directory Dialing ... .... .... .... ..32

Do Not Disturb................ .. ... .. .. ........................... .. .. .. .. .................. 33

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March 2001 iii

Activating Do Not Disturb.. .. ......................... .. .. .. .. ............ 33

One-Time Do Not Disturb ................................. .. .. .. .. ........ 33

Executive O verride ................... .... .... .... .... .... ..... .... .... .... .... .... .... .. 34

Flash .. .... .... ..... ...... ...... ........ ....... ...... ........ ...... ....... ...... ........ ...... ...... ..34

Flash Key on Intercom ....................... .. ... .. .. ........................34

Flexible Button Programming ............. .. .. ... .......................... .. 35

Group Listening ................................ .. .. .. .. ............................. .. .. .. 35

Headset Mode .. .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .. 36

Intercom Bu ttons ....... .. .. .. ........................... .. ... .. .. ........................36

Intercom Calls ................... ... .. .. .. ............................. .. .. .. ................37

Answering an Interc om Call .... ........................... .. .. .. .. ...... 37

Intercom Transfer ........ .. .. .. .. ........................... .. .. .. .. .............. 37

Placing an Interc om Call ........................ .. .. .. .. ....................38

Keyset Mode...... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..38

LCR Operation........... .... .... ..... .... .... .... .... .... .... ....... .... .... .... .... .... .... 40

LCR Queue Call Back .............. .... ...... .... ..... .... .... .... .... .... .... .. 40

LCR Queuing (Au tomatic) .. .... .... .... .... ..... .... .... .... .... .... .... .. 41

Mailbox Buttons .................. .... .... .... .... .... .... ..... .... .... .... .... .... .... .... 41

Meet Me Page ..... .. .. .. .. ........................... .. .. .. ............................. .. .. 41

Answering a M eet Me Page ... .... .... .... ..... .... .... .... .... .... .... ..42

Message Waiting . .. .. .. ........................... .. .. .. .. ............................. .. 42

Answering a M essage W aiting .................. .... .... .... .... .... .. 42

Leaving a Message Waiting Indication.........................42

Mute ..................... ........ ...... ....... ........ ...... ...... ....... ........ ...... ...... ........ 43

Name In Display .................................. .. .. .. .. ............................. .. .. 43

Off-Hook Pref erence.............................. .. .. .. ... .......................... .. 44

Off-Hook Pref erence P rogramming .... .. ........................ 44

Off-Hook Voice Over (OHVO) ............. .. .. .. ........................... .. .. 45

Placing an Off-Hook Voice Over (OHVO) Call............. 45

Responding to an Off-Hook Voice Over (OHVO).......46

One-Touch Recording............... .... .... .... .... ..... .... .... .... .... .... .... .... 46

Outside Calls......................... .... .... .... .... .... .... ..... .... .... .... .... .... .... .... 47

Answering a Recall...... .. .. .. .. ............................. .. .. .. .............. 47

Answering an Ou tside Call . .. .. ........................... .. .. .. .. ........48

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iv Ma rch 2001

Placing an Outside Call................ .. .. .. ............................. .. .. 48

Placing an Outside Line on Hold .............. .. .. .. .. .............. 48

Paging.................... ...... ...... ......... ...... ...... ...... ......... ...... ...... ........ ...... 48

Personalized Messages................. .. .. .. .. ............................. .. .. .. .. 49

Custom Messages ................. .... .... .... .... ..... .... .... .... .... .... .... .. 50

Selecting a Custom M essage . ............................. .. .. .. 50

Date and Time Entry Messages ...... .. ... .. .......................... 51

Personalized Msg Codes on a Flex Ke y......................... 52

Using 2-Digit Code ........................... .. .. .. .. .................... 52

Using Scroll Function....................... .. .. .. .. .................... 52

Scrollable Can ned Messages ........................ .... .... .... .... .... 53

PBX/Centrex Codes on a Flex Button ..................... .. .. .. .. ...... 54

Repea t Redial .. .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .... 54

Speakerphone ............ ...... ....... ........ ...... ...... ....... ........ ...... ...... ...... 55

Speed Dial .... .. ............................. .. .. .. .. ........................... .. .. .. .. ........ 55

Dialing a Speed Number .. .... .... .... .... ..... .... .... .... .... .... .... .... 55

Last Nu mber R edial ............ .... .... .... .... ..... .... .... .... .... .... .... .... 56

Save Number Redial ..... .. ............................. .. .. .. .. ................ 56

Storing Speed Numbers ............................ .. .. .. .. ................56

To Dial a Saved Number ..... .. .. .. .. ............................. .. .. .. .. ..57

Text Messaging (Silen t Response) ............. .... .... .... .... .... .... .... 57

Uniform Call Distribution (UCD)........................... .. .. .. ............ 58

Available/Unavailable Mode ................ .... .... .... ...... .... .... ..58

Display Calls in Queue for UCD Groups.. .. .. .. ................ 59

Overflow Station Fo rward .................. ... .. .. .. ...................... 59

Universal Day/Night Answer ................................... .. .. .. .. ........ 60

Voice Mail ....................... .. .. ... .. ........................... .. .. .. .. .................... 60

Call Forwarding to Voice Mail Gro u ps ........................ .. 60

Retrieving Voic e Messages .. .... .... .... ..... .... .... .... .... .... .... .... 61

Voice Mail Transfer with ID .. .... .... .... ..... .... .... .... .... .... .... .... 61

Volume Control Bar (DKT Only)............. .. .. .. .. .................. 62

Worksheets .. .... ...... ...... ...... ....... ........ ...... ...... ....... ........ ...... ...... ...... 63

Flexible Button Programming Wo rksheet .. .. .. .. .. ........ 63

Speed Dial Bin Programming Worksheet .. .. ................ 63

Page 10

March 2001 v

DEFAULT NUMBERING PLAN .. ........................... .. .. .. .. .............. 64

Digital Telephone Features

VOLUME

HTP

MSG FORWARD

FLASH

TRANS

SPEED

CAMP ON CONF

Page 11

vi Ma rch 2001

Digital Key Telephone Buttons

Number Feature Description

1Display (Executive

Mode ls onl y)

Displays information about telephone status, dialing dire ctories, a nd text mess age i n form ati on.

2 h t p Used to select mode of operation:

3 msg Key Used for Auto-CallBack to a phone that has

4 conf Key Used to e stablish conference calls.

5 forward Key Used to forward your calls to another

6 sp eed Key Used t o acc e ss speed dia lin g, save number

7 trans Key Used to transfer an outside call from one

8 mute Key Used to activate/deactivate MUTE

9 camp-on Key Used to ale rt a busy s tation that an outs ide

10 on/off Key Used to make a call without lifting the

11 flash Key Used to end an outside call and to restore

12 vo lume Key Used to adjust level of tones, background

13 hold Key Used to hold calls, to retrieve held calls.

Ha ndsfree, Tone, or Privac y.

left a tex t mess age or to acce ss voice me ssag es.

station or voice mail.

redial, and la st number redial . Buton is also used to access flexible button programming.

stati on to anothe r.

function. When activated, the p arty on the other end ca nnot hear you.

line is on hold and wa iting for them.

handset.

dial tone without hanging up receiver.

music, ringing, receiver volume, and display contrast.

14 Mi crop hone Used to ta lk with other party without us ing

15 Speaker Outputs tones and voice at your extension.

16 Flexible Button

Keys

the handset.

Used to acces s outside lines or access callhandling features.

Page 12

Account Codes 1

ABOUT THIS USER GUIDE

FLEXIBLE BUTTONS -- Most of the f eatures described in this user guide may be set up on a flexible button for one-button access . (Refe r to

For certain features to operate properly, a flexible button MUST be pre-progr ammed. A “Flex B tn” symbol has been used to indicat e thos e features.

FLEXIBLE NUMBERING -- This feature allows the system numbering plan to be modified, as well as the length of the feature access codes (2-4 digits). This user guide describes the following features using the system default codes (3-digits). Consult with your system administrator if you have questions regarding the n umbering pla n for your s ystem.

“Flexible Button Programming” on page 34.

…

Flex

Btn

❑

)

Account Codes

Flex

Using Account Codes

When connected to an outside line call:

1. Press t he pre-programmed ACCOUNT CODE flexible button.

2. Dial the account code up to 12 digits (the other party will not hear the digits being dialed).

Btn

❑



If account code is less than 12 digits, an as terisk [6] must be entered to return to the call.



If account codes are forced, the account code must be enter ed prio r to dialing the outs ide nu mber.

Page 13

2 Answerin g Machine Emulation

Flex

Verified Account Codes

To enter an account code prior to a CO call:

1. Press t he pre-programmed ACCOUNT CODE flexible button before accessing a CO l ine.



Dial the account code, up to 12 digits. If the account code matches a verified account code, an intercom dial tone will be returned. Otherwise, an error tone will be received.



If account code is less than 12 digits, an as terisk [6] must be enter ed bef ore the CO line can be access ed.

2. Access the outside CO line or dial the LCR code and dial the desired number.

Answering Machine Emulation

When a call is sen t to your voice m ailbox, you can press a preprogrammed flexible button to listen to the caller leaving the

voice m ail mess age. If y ou decide to s peak with th e ca ller, y ou can press the pre-programmed butt on to be connected t o the cal ler.

Btn

❑

Flex Btn

❑

Notification Methods

There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.

The pre-programmed button type (654+0=Ring Mode, 654+1=Spkr Mode) defines the operation mode. An incoming CO call rin gs at a station and forwards (except busy type) to the station’s VM mailbox.

Page 14

Answering Machine Emulation 3

Ring Mode

The pre-programmed flexible button fl ashe s at 480 ipm red while the caller is in your mailbox. You can press the flashing button and the audio is broadcast over the speaker of the keyset. The MUTE key is also enabled and the L ED lights solid red. Whe n the call i s ringin g the stat ion in the ring mode, the display shows:

VM S CREENING RING MMM DD YY HH:MM am

Speak er Mode

The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitor ing the caller in VM, the d isplay s hows.

VM S CREENING MMM DD YY HH:MM am

To leave caller in VM and turn off speaker:

1. Press the ON/OFF button.

2. Then perform one of the following options:



Continue to listen to the message being left without ta king ac tion at the keyset. After leaving the VM mes sage, t he pre-programmed button returns to solid red and the keyset returns to idle.

-or-



Press the MUTE key to talk to the party leaving the message. The station is still in the CONF mode at this point and the caller can hear the VM and you.

-or-



Press the flexible button to pick up the call. When the call is picked up, the voice mail system disconnects from the call.

Page 15

4 Attendan t Features

Attendant Features

If your station is designate d as the attendant station, the following f eatures are available to assist you i n effi ciently operating your telephone.

Flex

911 Feature (Attendant Alert)

When enabled, and a flexible button has been programmed (programming code = 608), the 911 Alert feature affects a flashing f lexible button and audible tone to notify the Attendant of a 911 call in progress.

When a 911 call is being made from a user stati on, the 911 ALERT flexible button rapidly flashes on the Attendant station, and an a udible tone emits f rom the Attendant’s speak er. T he display shows:

Btn

❑

E911 CALL STA XXXX MMM DD YY HH:MM am

To turn off the alert:

Press the 911 ALERT flexible button.



The display and alert continues until this occurs, then the display returns to n ormal, and the a udible alarm ceases.



The LED continues to flash until all 911 calls are viewed. If there is more than one 911 call logged, press the 911 ALERT button to advance to view each call in the log.



Once all calls have been reviewed, the 911 ALERT flexible button will light solid red. All 911 calls are logged on the Attenda nt st ation unti l th ey are delet ed.

Page 16

Attendant Features 5

To delete logged 911 alert messages:

1. Press the 9 11 ALE RT flex ible butt on to display the 911 ca ll you want to delete.

2. Press the FLASH button to delete that message.

Dialing 911 from any station overrides previously enabled featur es such as: Do Not Disturb.

Flex

Attendant Override

When Attendant Override is allowed, Attendant(s) stations may override or call stations that are e ither bu sy or in Do Not Disturb.



If the Attendant calls a station that is busy on a CO call and wishes to alert them of a waiting call:

Press t he AT TN OVE RRID E button [6 01]. Three s hort tone bursts are presented to the called party.

(After five (5) seconds, the station CO line automatically is placed on hold and the Attendant is cut-thru.)



If the Attendant calls a station that is in Do Not D istur b mode and wishes to alert them of a call:

Pres s t he pre-programmed ATTN OVERRID E flexib le button. The station will be signaled with a C amp-On tone.

Btn

❑

Attendant Unavailable (Alternate Position)

When the Attendant station is in the unavailable mode, the next Attendan t station receives recalls an d di al “0” calls.

The following process is based on the three programmed Attendant stations.

Page 17

6 Attendan t Features



Afte r the first programmed Attendant p resses the UNAVAILABLE flexible button, or dials the Attendant Unavailable code [607]:

-The LED on the pre-programmed flexible button lights

solid.

- Recalls and dial “0” calls that were ringing at the first

Attendant station now ring at the se co nd Atte nda nt.

-If the se c on d Atte ndan t pla ce s the ir phone in

unavai lable mode, the third At tenda nt r ece ives reca ll and dial “0” calls.



When the fir st Attenda nt press es the UN AVAILA BLE flexible b utton a gain or dials the Attendant Unava ilable code [607] ag ain:

-The LED on the pre-programmed flexib le button

ext inguishes .

-The first Attendant resumes normal operation.

-The second Attendant will not receive recalls or dial

“0” calls.

Disable Outgoing CO Access

The atte ndan t station can di sab le CO li nes , to p reven t outgoi ng CO calls.

1. Lift the ha ndset or press the ON/OFF button.

2. Di al [602]. A confir mat i on tone sounds .

3. Depress the line button(s) of the CO Line(s) to be disabled. A confirmation tone sounds; the CO LINE button(s) LED flashes.

4. Repe at the steps for di sabling to re-activate the CO Line(s).

Page 18

Attendant Features 7

CO Lines Off-Net Fwd - Incoming (via Speed Dial)

CO Lines Off-Net Forward feature lets the first Attendant station forward incoming CO calls to an off-net location.

In a speed dial bin, store the number of the off-net location where calls are to forward. (Follow instructions for storing station or system speed dial numbers.)

1. Di al [6 03],

-orPres s t he pre-programmed CO OFF-NET FORWARD

button.

2. Press the CO LINE button for an individual CO Line for OffNet Forward,

-orDial CO line group access code of group being forwarded. CO Line G roup Access Codes:



[801, 802, 803 . . . 823] = CO Line Group 1- 23



[824] = All CO Line Groups

3. Dial the speed bin number that contains the number where calls are to f orward. A confirmation tone soun ds.

Canceling Off-Net Forwarding

1. Di al [6 03],

-orPr es s pre-programmed CO OFF-NET FORWARD button.

2. Dial the CO group access code,

-orPress the CO LINE button.

3. Dial [#]. A confirmation tone sounds. When CO lines are off-net forwarded, these lines display

unique flash rates at the Attendant station.

Page 19

8 Attendan t Features

Flex

Day/Night/Special Mode

Any designated attenda nt may place the system into night service. The N IGH T SERVI CE (DN D by default) butt on cycles thr ough the choi ces as fol lows: d ay, nig ht, and th en s pecial mode.



Pres s t he pre-programmed NIGHT SERVICE (DND by default) button once to activate Night mode (LED solid).



Press the button again to activate the Special mode (LED flashes at 240 ipm).

Btn

❑

Setting System Time and Date

The fi rst atte ndant st ation may s et s ystem time and date.

1. Di al [6 92].

2. Enter time and date in the following format:

YYMMDDHHMM

YY =year (00-99) HH =hour (00-23) MM =month (01-12) MM =minute (00-59) DD =day (01-31)

When the correct number of digits are entered, a confirmation tone sounds.

Directory By List Programming

Directory List

To access the Directory List for station or speed dial numbers, dial the Directory List program code [693]. The HOLD button illu minates.

Page 20

Attendant Features 9

The first entry (000) in the Directory List is shown on the display.

DIR LST AAA BIN/ICM: XXX nnnnnnnnnnnnnnnnnnnnnnn

AAA = Directory List entry number (000-199)

XXX = number s for Station Interc om , Sys tem S pee d dial b in,

or Entry in Local Number/Name Translation Table

nnn = Programmed Name (blank if none)

To select a different entry in the Directory List:

1. Enter the three-digit entry number (000-199), or dial [

] to scroll up (next entry) through the list, or dial [#] to scroll down (previous entry) through the list.

2. Press the TRANS button to select the entry.

To enter the intercom number to associate to the name:

1. Press the TRANS button.

2. Enter the three-digit station intercom number.

3. Press t he S PEED button to save entry. A confirmation tone sounds, display updates.

4. Press H OLD, use [

] or [#] to scroll to next entry.

To clear an entry:

1. Dial the Directory L ist program code [693].

2. Select the desired entry using the preceding procedure.

3. Press t he FL ASH bu tton.

4. Press the SPEED button. A confirmation tone sounds and the entry is erased.

To enter or change the current name shown on the display:

1. Press the MUTE button.

2. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered (refer to

Tab le 2 : Addit io nal Di al-By-N ame Char act er s

Figure 1: Dial-By-Name Key Pad Map

, and

Page 21

10 Attendan t Features

3. Press the SPEED button when fi nished. A confirma tion tone sounds and the display shows the new or changed name.

4. Press H OLD, use [

] or [#] to scroll to next entry.

Local Number/Name Translation Table

This method is used to enter names that will be associated to the Local Number/Name Translation Table only.

To enter, edit, or erase names that appear in Directory List:

Dial the Directory List program code [693]. The HOLD button illum ina tes. The first e ntry (000) in the Direct ory List is sh ow n on t he di splay phone (refer to “Directory By

List Programming”).

To select a different entry in the Directory List:

1. Enter the three-digit entry number (000-199), or dial [

to scroll up (next entry) through the list, or dial [#] to scroll down (previous entry) through the list.

2. Press the TRANS button to select the entry.

]

To enter a name with a Local Number/Name Translation Table nu mber entry :

1. Press the TRANS button.

2. Di al th e three-digit Local Number/Na me Tra nsl ation Ta ble n umbe r (600- 799) t hat repres ents the de sired tele phone number.

3. Press the SPEED button. A confirmation tone sounds and the entry is stored.

4. Press H OLD, use [

] or [#] to scroll to next entry.

To enter or change the current name shown on the display:

1. Press the MUTE button.

2. Use the keys on the dial pad to enter the name (up to 24characters may be entered). The display updates as the name is entered (refer to Figure 1: Dial-By-Name Key Pad

Ma p, and Table 2: Additional Dial-By-Name Characters).

Page 22

Attendant Features 11

3. Press the SPEED button when fi nished. A confirma tion tone sounds and the display shows the new or changed name.

4. Press H OLD, use [

] or [#] to scroll to next entry.

System Speed Dial Bin

This method may be used to enter names that will be associated to a system speed dial bin only.

Dial the Directory List program code [693]. The HOLD button illum ina tes. The first e ntry (000) in the Direct ory List is sh ow n on t he di splay phone (refer to “Directory By

List Programming”).

To select a different entry in the Directory List:

1. Enter the three-digit entry number (000-199),

-orScroll through the list as follows:



Dial [6] to scroll up to the next entry.



Di al [#] to scr oll down to the p revious entry.

2. Press the TRANS button to select the entry.

To enter a name along with a system speed dial number:

1. Select the desired entry using the preceding procedure.

2. Di al the system spe ed dial bi n location (020–999).

3. Press the SPEED button. A confirmation tone sounds and the entry is saved.

4. Press H OLD, use [

] or [#] to scroll to next entry.

To enter or change the current name shown on the display:

1. Press the MUTE button.

2. Use the keys on the dial pad to enter the name (up to 24characters may be entered). The display will update as the name is en tere d (ref er to Figure 1: Dial-By-Name Key

Pad Map , and Table 2: Additional Dial-By-Name Ch ar ac t e rs).

Page 23

12 Attendan t Features

3. Press the SPEED button when fi nished. A confirma tion tone sounds and the display updates.

4. Press H OLD, use [

] or [#] to scroll to next entry.

5. Hang up to e nd progr amm ing.

Software Version Display

The current system software can be viewed by the first programmed Atte ndant. This disp lay show s the version number and the level of software in English.

At the first Attendant station:

Dial the S/W Display code [605].



The top line of the LCD continues to show the same data.



The bottom line of the LCD chang es to show the following in place of the time/date information:

STARPLUS™ BASIC STARPLUS™ ACD

(Station must have LCD type to view the information.)

Speed Dial - System Storing

System Speed numbers must be entered by the first programmed Attendant. If an Attendan t i s not specified, enter at Station 100.

1. Press the SPEED button once, then press the desired outside line key,

-orPress the SPEED button a second time to select an

outs ide li ne a utom ati cal ly.

2. Dial the System Speed bin location (020-999).

3. Dial the telephone number.

4. Press the SPEED button.

5. Hang up.

Page 24

Background Music (Optional) 13

To use the following speed dial options, enter as shown:



Initiate a Pulse-To-Tone Switchover -- Press the TRANS button during number entry.



Insert a Pause -- Press the HOLD button during number entry.



Ins ert a Flash into the Speed Numb er -- Pre ss the FLASH key.



Insert a No-D isplay Character -- Press the T RANS button as the first entr y in the sp eed bi n. Thi s c a uses the numbers stored in the bin not to display on the Digital Telephones when the bin is accessed.

Speed Bin numbers 060-099 ARE NOT monitored by Toll Restri ction.

Background Music (Optional)

To activate Background Music:

1. Di al [6 32] or press the pre-programmed BGM flexib le button. The LCD displays:

0: OFF 1:CH-1 2: CH- 2 MMM DD YY HH:MM am

2. Enter the desired channel on th e key pad. A conf irmation tone sounds. Music is now audible through the speaker.

3. Press the Volum e Bar to cha nge the volume . The LCD displays:

SPEAKER BGM [## ### ### #] MMM DD YY HH:MM am

Page 25

14 Call Back

To deactivate Background Music:

1. Di al [6 32] again or pres s the BGM flexibl e but ton.

2. Enter a [0]. A confirmation tone sounds and the music discontinues.

Flex

Call Back

If you dial a telephone number that is busy and you want to leave a Ca ll Back ind ication:

1. Press t he pre-programmed C ALL BACK flexible button.

2. Replace handset or press ON/OFF button . When busy station hangs up, you are signaled.

3. Answer the call; the station you called will then be signaled. (If your s tat ion i s b usy when signaled, an automatic MSG will be placed at your phone.) Only one Call Back request can be left at a station; the second request will leave a message wait callback request.

Btn

❑

W hen t h e A utoma t ic Cal l Back Time r is enab led , a ca ll back r equest is autom atically i nvoked any time you listen t o a busy intercom tone for a preset period of time.

Flex

Call Coverage

To program a Call Coverage flexible butto n on a station:

1. Press the SPEED button twice.

2. Press the de sired flexible button to be programmed.

3. Dial [646] for Ringing o r [647] for Non-Ringing, followed by the extension number to be covered. A conf irmation tone s ounds. If an error was made during entry, an error tone s ounds.

Btn

❑

Page 26

Ca ll F orwa rding 15

When a call rings in (and a flexible button has been assigned):



The coverage station hears ringing for the coverage station after a fi ve-second de lay.



A message is displayed on the Coverage Station LCD as shown.

CALL FOR STA XXX MMM DD YY HH:MM am



The coverage station then presses their flashing Coverage flexible button, or presses the ON/OFF button, or lifts the handset if PLA is enabled. The flash rate is the same as the incoming line ringing rate.



When the call is answered, it ceas es to ring at any other station that has the same coverage appearance. The LCD of the coverage station di splays as shown.

CALL FOR STA XXX FROM STA XXX HH:MM a m

Call Forwarding

All Calls

If you have been given the ability to forward your calls:

1. Lift the ha ndset or press the ON/OFF button.

2. Dial th e FWD code [640] or press the FWD button, then dial [6].

3. Press t he pre-programmed D SS button, or dial the intercom nu mber wh ere ca lls are to be for warded.

Page 27

16 Call Forwardin g

The call ty pes affected are:



Call Forwarding Allowed -- ACD, UCD, Voice Mail, Hunt group pilot numbers, and speed dial bins for off-net forwarding.



Calls Cancelled (when forwarding is activated) -- Line Que ue, Cal l Back requests, Messag e Wa it requests, and pre-selected messa ges.

4. Replace the handset or press the ON/OFF button.

Busy

If you have been given the ability to forward your calls:

1. Lift the ha ndset or press the ON/OFF button.

2. Dial th e FWD code [640 ] or pr ess the FWD button.

3. Dial the Call Forward Busy code [8].

4. Press t he pre-programmed D SS button, or dial the intercom nu mber wh ere ca lls are to be for warded. A confirmation tone sounds.

5. Replace the handset or press the ON/OFF button.

Busy/No Answer

If you have been given the ability to forward your calls:

1. Lift the ha ndset or press the ON/OFF button.

2. Dial th e FWD code [640 ] or pr ess the FWD button.

3. Di al the Cal l Fo rward Busy/No Answer code [9].

4. Press t he pre-programmed D SS button, or dial the intercom nu mber wh ere ca lls are to be for warded. A confirmation tone sounds.

5. Replace the handset or press the ON/OFF button.

Page 28

Ca ll F orwa rding 17

Follow-Me

If you have been given the ability to forward your calls:

1. Lift the ha ndset or press the ON/OFF button.

2. Dial the Follow-Me Forward code [642] on the key pad.

3. Dial the station number of the station from which forwarding is desired.

4. Dial th e a ppropr iate forwarding condition code: [6] = All [7] = No Answer [8] = Busy [9] = Busy/No Answer

5. Dial the three-digit destination number where calls are to be forwarded. (Station, Voice Mail, ACD/UCD or H unt group. A confirmation tone sounds.

6. Replace the handset or press the ON/OFF button.

To remove Follow-Me Call Forwarding:

1. Lift the ha ndset or press the ON/OFF button.

2. Dial the Follow-Me Call Forward code [642].

3. Dial the station num ber of the station that forwarding is be cancelled.

4. Dial [6] (regardless of the forwarding condition).

5. Redial the same three-digit station number. A confirmation tone sounds and the FWD button LED ext inguishes .

To enable Follow-Me Call Forwarding from an off-site location:

1. Dial into the system on a DISA trunk. Enter the DISA access code, if applicable.

2. Dial th e Follow-Me Forward code [642].

3. Dial the station number of the station from which forwarding is desired.

Page 29

18 Call Forwardin g

4. Dial th e a ppropr iate forwarding condition code: [6] = All [7] = No Answer [8] = Busy [9] = Busy/No Answer

5. Dial the three-digit destination number where calls are to be forward. (Station, Voice Mail, ACD/UCD grou ps, or Hunt group. A conf irmation tone sounds. Five seconds later a dial tone is received.

To remove Follow-Me Call Forwarding from an off-site location:

1. Dial into the system on a DISA trunk. Enter the DISA access code, if applicable.

2. Dial th e Follow-Me Forward code [642].

3. Dial the station num ber of the station that forwarding is to be cancelled.

4. Dial [6] (regardless of the forwarding condition).

5. Dial the station number again. A confirmation tone sounds. Five seconds later a dial tone is received.

Forward Override

This feature allows you to reach a bus y station that is bu sy forwarded to a d estination. This allows you to Camp-On, Executive Override, or L eave Mess ages at the busy stati on ra ther th an for war ding to the bus y de stina tion.

Dial [5#], followed by the desired extension number.

No Answer

If you have been given the ability to forward your calls:

1. Lift the ha ndset or press the ON/OFF button.

2. Dial th e FWD code [640 ] or pr ess the FWD button.

3. Dial th e Call Forward No Ans wer code [7].

Page 30

Ca ll F orwa rding 19

4. Press t he pre-programmed D SS button, or dial the intercom nu mber wh ere ca lls are to be for warded. A confirmation tone sounds.

5. Replace the handset or press the ON/OFF button.

Station Off-Net Call Forwarding (via Speed Dial)

Allows stations to for war d i nte rcom and transfer red calls to an off-net location.

In a speed dial bin, store the number of the off-net location where calls a re to be forwa rded. (Follow i nstructions f or s torin g station or system speed dial numbers.)

1. Lift the ha ndset or press the ON/OFF button.

2. Dial th e FWD code [640 ] or pr ess the FWD button.

3. Dial an asterisk [ contains the number where calls are to be f orwarded. A confirmation tone sounds and the FWD button LED flashes.

To cancel Off-Net Forwarding:

1. Lift the ha ndset or press the ON/OFF button.

2. Press the FWD button. A confirmation tone sounds and the FWD button LED extinguishes.

]. Then d ial the sp eed bin nu mber that

To remove Call Forwarding (except Follow-Me and Off-Net)

1. Press the ON/OFF button.

2. Dial th e FWD code [640 ] or pr ess the FWD button.

3. Replace the handset or press the ON/OFF button.

DIDs an d COs mu st r ing at sta tion to follow Off-Net Call Forward.

Page 31

20 Call Park

Call Park

The Call Park feature allows you to p la ce an outside call i n park and consult with, page , or call an interna l party.

Syste m

While connected to an outside line:

1. Press t he pre-programmed T RAN S flexible button . T he caller is put on Exclusive Hold.

2. Dial the parking location (430 to 437) or press the pre- programmed CALL PARK flexible button. A confirmation tone s ounds.

If you receive a bus y tone: Press the TRANS button twice and dial another parking

loc ation,

-orPress the CALL PARK flexible button for a different

parking location.

Retrieving a Parked Call

1. Lift the ha ndset or press the ON/OFF button.

2. Press the pound [#] key.

3. Dial the parking location (430 to 437) where the call was parked, or press the pre-programmed CALL PARK flexible button.

Pers on al

While connected to an outside line:

1. Press the TRANS button. The caller is put on Exclusive Hold.

2. Dial Personal Park code [438] or press pre-programmed PERSONAL PARK flexible b utton. A dial tone will be heard.

Page 32

Ca ll P ick up 21

To retrieve a parked call from the station that parked the call:

Dial th e Person al Park Code [438],

-orPres s t he pre-programmed PERSONAL PARK flexible

button. A talk path is established between both parties.

When di aling the per so nal park location and that loca tion i s a lre ady oc cupi ed, t he i niti atin g station rec eive s t he pr ev ious ly pa r ked call an d th e secon d c all is parked .

St ati on

While Connected to an outside line:

1. Press T RA NS button.

2. Dial [439] + XXX (station numb er).

Retrieving a Station Park Call

Dial [#6] + XXX (user’s station num ber, while at the user’s telephone or from any telephone in the system)

-orDial [438] from the user’s station.

Call Pickup

You can answer a call ringing at another telephone using Directed or Group Pickup.

Directed Pickup

When i ncomin g, transfe r red, or reca llin g outside line ringi ng, intercom ringing, or Camp-On ringing is heard at an unattended telephone:

1. Dial the station num ber of the ringing tele phone. Receive ringback or Call Announce Tone.

Page 33

22 Call Transfer

2. Press the PICK-UP flexible button to answer the call.

You MUST have access to the specific outside line o r a LOOP butt on to do a d irected call p ickup.

Group Pickup

When intercom tone ringing, transferred outside line ringing, recall ringing, or initially ringing call is heard at an unattended te lepho ne :

1. Lift the ha ndset or press the ON/OFF button.

2. Di al [#0], or press the PICK-UP flexible button to be connected to the callin g party.

You must be in the same Pickup group as the ringing telephone to pickup the call.

You MUST have access t o the specifi c outside line or LOOP button to use Group Call Pickup.

Call Transfer

Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announ ced) or unscr ee ned to ei th er an idl e or busy station , or an ACD/UCD Group or Hunt Group.

Answering a Screened Transfer

Your intercom wil l be signal ing accordin g to the int er com signal switch position.

1. Answer the intercom and receive the transfer notice.

2. Press OUTSIDE LINE or f lashin g LOOP button on hold.

If the Direct T ransfer feature is en abl ed, th e scre ened transfe r will go di rec tly to the handset. Y ou do not ha ve to press a LINE or LOOP button to answer.

Page 34

Ca ll Transf er 23

Executive/Secretary Transfer



If you a re designated th e Executive s tation and your phone is busy or in DND, all calls will be routed to the Secretary station .



If you are the designated Secretary station, you can signal the Execut ive t hat is busy or in DND by u sin g t he CampOn feature.

Incoming CO Transfer

While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station:

1. Place the current ca ll on h old.

2. Dial th e INC CO XSFR code [639] or press the pre- programmed INC CO XS FR flexible button.

3. Press a DSS, Group button, or dial the three-digit station number or group number. The call is automatically trans ferred to that d estination.

4. You can then return to the call placed on hold.

PBX/CENTREX Transfer

While connected to an outside line (PBX/Centrex):

1. Press the FLASH bu tton. Trans fer dial tone is heard.

2. Dial PBX/Centr ex station numbe r.

3. Hang up to complete the transfer.

Screened Transfer

While connected to an outside line:

1. Press the station button where call is to be transferred (if programmed on your telephone), or press the TRANS button and dial station number.

The called extension signals according to the intercom signal switch position .

Page 35

24 Caller ID Name/Number

2. When t hat ex tensi on a nswer s, announce the trans fer.

3. Hang up to complete transfer.

Transfer Search

When attempting to locate a party:

1. Press a stati on DSS button to sign al the s ta tion or press the TRANS button and dial desired station.

2. If the station is unavailable, press another station DSS button to enter a new sta tion number or press the TRANS button twice and dial the station number.

3. When called station is answered, hang up; transfer is complete.

Unscreened Transfer

When the called extension begins to signal, hang up to transfer the call (recall timer begins counting).

Caller ID Name/Number

Thi s fea ture allows you to prog ram a fle xible button to view both th e numb er and name on t he LCD whe n rece iving a Cal ler ID CO call. When the fea ture is ena bled, the flexibl e button LED is lit solid and the name and number is displayed.

During the ca ll:

Press the flexible button to view normal call information. The top line of the LCD displays the number of the caller

and the bo ttom line of the LC D di splays the name.

Page 36

Ca lling Station Tone Mode 25

Calling Station Tone Mode

The cal ling s tation tone mode opt ion allows a ca llin g station to override a called station’s “H” or “P” i nter com button se tti ngs. When placing a call to a station and Tone ringin g is desired:

1. Di al [6 #].

2. Dial the three-digit station extension or press the DSS button of desired station. Call tone rings station.

Flex

Camp-On

If a station is in DND, only the attendant can Camp-On using the At tendan t Overr ide feature.

If the s tation is busy and you wish to alert them t o y our call:

Press the CAMP ON button. Called station receives one burst of ringi ng. Wait for their respon se.

When the called party answers:

Btn

❑

Consult with caller or hang u p to transfer the call.

Answering a Camp-On

If you are on a connected call, hear one burs t of muted ringing, and your CAMP-ON button is flashing, you have a call waiting for you.

To answe r:

1. Press the CAMP-ON b utton. Any outside line y ou are connected to is placed on hold. You may consult with the stat ion placing the call.

2. Press flashing OUTSIDE LINE button if call is being transferred.

Page 37

26 CO Line Queuin g

If you do not have a CAMP-ON button, either:

Go on-hook with present call and Camp-On will ring thr ou gh.

-orPlace outside CO call on hold, then go on-hook. Camp-On

will ring through.

Flex

CO Line Queuing

If you see that a particular outside line is busy and you wish to be placed on a list waiti ng for that line to become availab le:

1. Press the desired busy OUTSIDE LINE button or POOL button. Receive busy tone.

2. Press t he pre-programmed LINE QUEUE flexible button.

3. Replace the handset or press the ON/OFF button.

A station can queue only one line at a time. If your station is progra mmed for P referred Line

Answer, you will have the line automatically upon lifting the handset. Then dial the desired number.

Btn

❑

To Answer a Queue Call Back

If you hear Queu e Call Back ring ing, and an outside line f or the LINE GROUP or a LOOP button y ou queued is rapidly flashing:

1. Lift the ha ndset or press the ON/OFF button.

2. Press the flashing OUTSIDE LINE button or LOOP button to answe r.

Page 38

CO Ring Tones 27

CO Ring Tones

The ring tone signal used to notify stations of an inco ming call can be changed by each station user to provide distinctive ringing among a group of stations.

To select a distincti ve ring tone for a station:

1. Di al progra m code [6 95]. The displ ay shows :

ENTER RING TONES 00-36 XX PRESS SPEED TO SAVE

2. Enter two-digit tone number from 00 to 36 (as shown in

“CO Ring Tone Table”). The sp eaker soun ds a steady tone

tha t correl ates to the two-d igit entry.

CO RING TO NE*/FREQUENCY

Tone (#) Freq Tone (#) Freq To ne (#) Freq

00 697/770 13 770/1633 26 1209/1336

01 697/852 14 770/0 27 1209/1477

02 697/941 15 852/941 28 1209/1633

03 697/1209 16 852/1209 29 1209/0

04 697/1336 17 852/1336 30 1336/1477

05 697/1477 18 852/1477 31 1336/1633

06 697/1633 19 852/1633 32 1336/0

07 697/0 20 852/0 33 1477/1633

08 770/852 21 941/1209 34 1477/0

09 770/941 22 941/1336 35 1633/0

10 770/1209 23 941/1477 36 OFF

11 770/1336 24 941/1633

12 770/1477 25 941/0

Tone Duratio n* =

50 ms/50 ms

Page 39

28 Conf erence

3. When the desired tone is selected, press the SPEED button to save this as the tone to be presented when the station is tone rung. The two-digit tone number will di splay i n the lowe r le ft corner of LCD d ispla y.

Conference

Conference Combinations

A maximum of five 8-party conf erences can be established in the s ystem. However, an indi vidual conf erence cannot have more than five external (outside) parties.

Examples:



Eight internal parties can engage in a conference



Seven internal parties with one external party



Three internal and five external parties

Flex

Establishing a Conference

1. Lift the ha ndset.

2. Select intercom station or dial desired ou tside party. When called party answers, press the pre-programmed CONF flexible button.

3. Select another outside line or intercom station to add nex t con ference pa rty.

4. Press the CONF button again and repeat steps 3 and 4 i n a cycle, until all parties are contacted.

5. When last party answers, press CONF button twice. All parties are connected.

Btn

❑

Only s ta tion s th at h ave C onfer ence e nab led are abl e to initiate a Con ference .

Page 40

Co nf e re nce 2 9

Exiting a Conference (Controller Only)

The re are three (3) methods of exiting a conf er ence :



Press the ON/OFF button to ON. Press the MUTE button, and replace the handset (to monitor a co nference).

-or-



Press HOLD button to place outside parties on hold. Hold time r start s. If one of the two part ie s is intern al, that p arty is dropped.

-or-



Pres s the CO NF but ton, th en hang u p or pres s the ON / OFF button to leave the other conference parties still connected in an unsupervised conference. The CONF button LED flashes and timer starts. The re is a warning tone before the other parties are dropped.

Re-entering a Conference

Whe n t he controller re-enters the co nfer en ce, the disconnect time r is rese t.



To re-enter a monitored conference, lift handset.



To re-enter a conf erence placed on hol d, repea t st eps for establishing a conference.



To re-enter an unsupervised conference, lift handset a nd press flashing CONF button. The CONF button lights steady and a confirmation tone sounds.

Terminating a Conference

To terminate a Conference, the conference initiator must be actively in the conferen ce:

Repl ace hand set or p ress th e ON/OFF butt on to O FF.

For confer ences involving anot her stat ion, it may be necessary to press the flashing CONF button after going on-hook.

Page 41

30 Dial-By-Name

Dial-By-Name

The system will allow you to dial extension n umbers by entering a name of a person that has been programmed for that station. The s ystem database allows entry of a name (alphanumeric) up to 24 characters in length for each station. This programmed name can be used f or dialing-by-name station users and in some cases LCD displays.

To dial a station us er by name:

1. Di al th e Dial- By-Na me co de [66], or press the pre-programmed DIAL-BY-NAME flexible button.

2. Dial the desired person’s name using the key pad. Example -- If you wanted to call Linda Murphy (and last

name s were entered into t he Di re ctory Di aling List), you would press the following numeric keys: 6 (M), 8 (U), 7 (R), 7 (P), 4 (H), 9 ( Y).

When the system finds a unique numeric match to the name being dialed, the call is placed to the station matching the name. The intercom call signa ls the station according to the H- T-P button setting. If few er than 8 digits are dialed, the numeric ma tch is dialed after a 10 sec. interdigit time-out occurs, or if a [#] pound is pres sed.

G- 4 H-4

R-7 S- 7

Q- 7

I-4

P- 7

A- 2

B- 2 C-2

J-5 K- 5

L- 5

T-8 U-8 V- 8

OPER

D-3 E- 3

F-3

M-6 N-6

O- 6

W-9

X- 9 Y- 9 Z-9

Figure 1: Dial-By-Name Key Pad Ma p

Page 42

Direc t ory Di a ling 31

Direct ory Dialing

St ati ons

Display telephones may view a list, of up to 200 names from the System Directory on the station’s LCD display. You can dial th e station or speed dial bin by pressing a single button.

Names placed in the Directory List may be associ ate d to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.

Directory Dialing may also be used to transfer a call from one station to another.

To view the Directory List:

1. Di al the Directory L ist dia l cod e [680] or pr ess the DIRECTORY DIAL flexible button (if pre-programmed).

2. To view the list of na mes, pr ess a button (once, twice or three times) on the key pad that represents the desired letter of the alphabet (refer to Figure 1: Dial-By-Name Key

Pad Map ).

Example -- Press th e num ber [2]:



Once for names starting with “A”.



Twice for names starting with “B”



Three times for names starting w ith “C”

Names starting with the letter chosen display on LCD.

I f t h e D irec t ory L ist doe s n ot have a n a me b egi nni ng with the desired letter, a name with the next higher letter is shown on the LCD display.

Page 43

32 Do Not Disturb

3. Di a l a n [6] to s croll up (nex t entry) thr ough the l ist, or di al a [#] to scroll down (previous entry) through the list, or pr ess another button to view the list for a differe nt letter of the alphabet.

4. Press the SPE ED button when the desired na me is shown on the LC D dis pla y. (Sys tem a utoma tically di als the destination station or outside phone number.)

Transferring a Call using Directory Dialing

While on a call:

1. Press the TRANS button.

2. Dial the Directory Dial Code [680] or press the pre-programmed DIRECTORY DIAL flexib le but ton.

3. Press t he digi t asso ciated with the pers on’s name, and when it displays press the SPEED button to automatically dial the destination station.

4. Hang up to complete the transfer.

Calls may be transferred to internal stations only. An att empt to transfer a cal l off- net (via a speed dial bin) results in th e cal l recall ing up on go ing on-hoo k.

Do Not Disturb

Activating Do Not Disturb

If you are given the ability to place your ph one in Do Not Disturb (DND):



Pres s t he pre-programmed DND f lexib le button (DN D button LED lights steady), or dial [631] on the 8-button keyset. A confirmation tone sounds.



The DND button can be pressed while pho ne is ringing, to stop the ringing (refer to One- Time Do Not Disturb).

Page 44

Executive Override 33

To cancel DND:

Press the DND flexible button again (DND button LED extinguishes), or dial [631] on the 8-button keyset. A confirmation tone sounds.

One-Time Do Not Disturb

Allows you to prevent calls from ringing at your station while you are on a call. The One-Time DND condition automatically cancels when you end your cal l.

To use One-Time Do Not Disturb:

Press the DND flexible button (if pre-programmed) while you are off-hook and connected to a CO line or intercom call. The DND bu tton LED lights and off- hook tone s at your stat ion ar e canceled.

To cancel One-Time Do Not Disturb:

Go on-hook or press ON/OFF button. The DND button LED extinguishes and DND is canceled.

Flex

Executive Override

Use of this featur e when the executive over ride warnin g tone i s dis abl ed ma y be a v iol atio n of Fede ral, Sta te or L ocal La ws, and an i nvasion of privacy. Check applic able laws in y our a rea b efore us ing t his f eatu re.

Executive overri de allows station s designated as “Executive ” the ability t o ov erride and “barge in” on other keysets engaged in CO Line conversations. A cha nge in volume m ay occur o n the CO Line or intercom call after the barge-in o ccurs.

Btn

❑

Page 45

34 Flash

If you ca ll a busy station:

1. Press t he pre-programmed E XECUTIVE OVE RRIDE f lexible button. The Executive station will be bridged onto the CO conversation in progress at the called station. An optional warning tone is hear d and pre sented t o a ll par tie s prior to cut- thr u.

2. Replace hand se t at Executive station to terminate the override.

Flash

When connected to an outside line:

Press t he FL ASH bu tton to disconnect th e ou tside line and reseize an outside line dial tone.

8-button te le phones can assign a FLASH button by using the code [660].

Flash Key on Intercom

When connected to a page zone or another internal party:

Press the FLASH button to disconnect page or intercom call. An intercom dial tone will be heard.

Flexible Button Programming

To program a flexible button:

1. Press the SPEED button twice.

2. Press button to be programmed (must be programmed in database as a f lexib le button).

3. Dial the desired code (refer to the Defa ult Nu mberi ng P lan at the end of this user guide ).

Page 46

Group L istening 35

To erase a flexible b utton:

1. Press the SPEED button twice.

2. Press the flexi ble button to b e erased.

3. Press the FLASH button. A confirmation tone sounds.

4. Replace the handset or press the ON/OFF button.

Gro up L istening

All digital key stations have bu ilt in speakerphones. You can use the speaker to monitor a call while using the handset to consult with the outside party. This enables other people in the room to listen to both parties in the conversation.

To activate Group Listening:

While conversing on the handset, press the ON/OFF button. Both parties of the conversation can then be hea rd on the dig ital station's s peaker. The s peakerph one microphone is muted while the handset is off-hook.

To deactivate Group Listening:

While off-hook, the ON/OFF button must be depressed.

Gro up Listening is NOT avai labl e when the station is in the Headset Mode.

Headset Mode

If you wish to use a hea dset and have been given the ability to do so in programming, follow these steps.

To activate Headset Mode:

Dial [634] or press the pre-programmed HEADSET MODE fl exible b utton. The LED wi ll l ight steady.

Page 47

36 Interco m B uttons

While Headset mode is active, the ON/OFF button will activate the headset and disable speakerphone and intercom ca ll announce op eration at your station.

To deactivate Headset Mode:

Dial [634] or press the pre-programmed HEADSET MODE flexible b utton; LED ex tingui shes.

Flex

Intercom Buttons

To program a flexible button as an intercom button:

1. Press the SPEED button twice.

2. Press the de sired flexible button to be programmed.

3. Di al [645]. A confir mat i on tone sounds .



If an error is made during entry, an error tone is re cei ved.



If an intercom ca ll is p laced t o a busy station that has an intercom button:

- The calling station receives ringback tone instead of busy tone. The called station hears muted or reminder rin g and their intercom b utton LE D starts flashing at the incoming line rate. This ind icates an in com ing int ercom call.

- The called station ca n place the current CO call on hold by pressing the HOLD button, or place the current intercom call on hold by pressing the HOLD button. The intercom call would be placed on hold on the available intercom button.

Btn

❑

Page 48

Int ercom Calls 37

4. The called station then presses the flashing intercom button to answe r th e incoming inte rcom call. Once t he call is answered, the following message displays on the called station LCD as shown.

CALL FROM STA XXX MMM DD YY HH:MM am

Intercom Calls

Answering an Intercom Call

When your intercom button signal switch is in the:



H Mod e (No LED) -- Handsfree Mode. You will hear three bursts of tone and an announcement. Reply handsfree or lift han dset for privacy.



P Mode (LED Flashing) -- Privacy Mode. You will h ear three bursts of tone and a one-way announcement. The calling p arty cannot hear conversations in progress.



T Mode (LED On) -- Tone Mod e. You will hear repeated burst s of i nte rcom tone ringi ng and the HOLD b utton will slow flash. Lift handset or press ON/OFF button to answer.

Intercom Transfer

Intercom transfer without DSS buttons:

1. Receive or make an intercom call.

2. Press the TRANS button. An intercom dial tone sounds.

3. Di al the sta tion wh ere ca ll is t o be transferred. When 2nd s ta tion an swers, you are in a Supervised

Transfer mode. (1st station is staged for transfer.)

4. Replace the handset. (Station 1 and 2 are connected)

Page 49

38 Keyset Mode

Intercom transfer using DSS buttons:

1. Receive or make an intercom call using a DSS button.

2. Press the TRANS button. Intercom dial tone is heard.

3. Press the DSS button wher e ca ll is to b e tr ansf erre d.

4. Replace the handset. (Station 1 and 2 are connected)

Pla cing an Inte rcom Call

1. Press t he pre-programmed DSS button of the party to be called or dial their th ree-d igit stat ion numbe r.

You will hear ringing if the called station’s button is in the “T” position; or three bursts of tone if in the “H” or “P” position.

2. Lift the ha ndset or use the speakerphone after the tone bursts stop.

3. Hang up to end the call.

Dialing a number in t he numbering plan a ctivates the te lepho ne a utomat ically.

Keyset Mode

This feature allows you to determine the mod e and b aud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset.

Page 50

Keyset Mode 39

When t elep hone is set to AT comma nd m ode, these AT command s are sup ported.

Table 1: AT Command Modes

Mo de De s cr ipt i on

Inactive No CTI i nformation is sent/received by the telephone.

ATD Modem Dia ling Command -- The telephone will

ATH or ATHX (X= 0 or 1)

CKTU Command used with Wanderer (a cordless k ey

PC Phone CTI information used with Dis cove r y D esk t o p and

If the handset is off-hook (lifted)…

AT o r AT Z (X= 0 or 1)

recognize the ATD and accept digits after the command.

Modem On-Hook/Off-Hook Command -- ATH or ATH0 will force the telephone to go to the on-hook state from its curre nt state. ATH1 will force the telephone to go to the off-hook state from it’s current state.

telephone unit).

Discove ry PCPhone software must be set to 4800 baud rate.

Commands are discarde d a nd no action is taken by the telephone.

Modem Reset/Initialize Command -- Whenever these commands a re sent to the keyset, the keyset will return OK in ASCII format.

At an idle station:

1. Dial the Keyset Mode code [648] or press the pre- programmed KEYSET MODE button. The display shows:

IN A CTIVE 2400 MODE=

SAVE=HOLD BAUD=#

2. Press t he [

] key to scrol l thr ough the keyset modes. The available modes are: Inactive, PC Phone, ATD, ATH, a nd CKTU Comm and modes .

Page 51

40 LCR Operat ion

3. Press the [#] key to scroll through the baud rates. Available Baud rates are: 1200, 2400, and 4800.

4. Press the HOLD button to save the desired entries.

Se lec t the CK TU M ode for Wan de rer Cor dle ss Ha nds et operation. Th e baud ra te is not used i n this mode; no changes are necessary.

LCR Operation

To place an outside call when LCR is enabled in the system:

1. Dial [9].

2. Di al the d esir ed 7-dig it teleph one number (e.g., 1 + area code + number).

3. Wait for answer. Lift the handset or use th e speak erphone to c onverse with the pa r ty.

If the 911 Feature is active, [8] + [0] is the LCR access code, not [9].

LCR Queue Call Back

If an LCR Queue Call Back is activated:

1. When t eleph one is signaled, ans we r t he ca ll. Desired tele phone num ber will automa tically be redi aled.

2. Wait for answer, then lift the handset or use the speakerphone to converse with the p arty.

Onl y one LCR Qu eue Ca ll Bac k re quest m ay be initiated by a station. When a second request is made, the first request will be canceled.

To Cancel an active LCR Queue:

1. Di al th e LCR Queue Cancel code [62 6].

2. Replace the handset or press the ON/OFF button.

Page 52

Mailbox Butt ons 41

LCR Queuing (Automatic)

1. Dial [9].

2. Di al the d esir ed 7-dig it teleph one number (e.g., 1 + area code + number).

3. Wai t for answer.

If all lines available to yo u are b usy, remain off-hook for four (4) seconds to automatically be queued onto LCR for an avail able line.

Flex

Mailbox Buttons

To program a station’s mailbox on a fle xible button:

1. Press the de sired flexible button to be programmed.

2. Dial [644] followed by the three-digit VM Index number (001–255). A confirma ti on tone sounds. If an error is made during entry, an error tone sound s.

The VMID number must be pre-programmed in th e database (FLASH 68).

Btn

❑

To use a m ailbox button:

The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to t he VM por t by t he tele phone system.

Meet Me Page

To request another party mee t you on a p age:

1. Di al th e desi red two or thr ee-di git pagi ng c od e or p ress the pre-programmed ME ET ME flexib le button.

2. Request that party meet you on the page.

3. Do not hang up; wait for the requested party to answer.

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42 Message Waiting

Answering a Meet Me Page

Go to the nearest phone:

Dial [770] or press the pre-programmed MEET ME flexible button. You w ill be connected to party that paged you.

Flex

Message Waiting

Btn

❑

Answering a Message Waiting

If your MSG button LED is flashing at a slow rate, you h ave a message waiting for you.

1. Press the flashing MSG button. The station that left the message will be signaled with tone ringing.

2. If cal led s tati on do es not answer, press th e MSG button once to leave messag e.

The first message l eft will be the first one called.

Leaving a Message Waiting Indication

If you di al a station that is busy, unattende d, or in DND , you ca n leave a me ssage wait ing i ndi cation.

1. Lift the ha ndset or press the ON/OFF button.

2. Dial th e desired intercom station. A b usy tone or DND tone is heard.

3. Press the MSG button, the called party’s MSG button will flash slowly.

4. Repl ace hand set or p ress th e ON/Off b utton to end call .

Up to five (5) messages can be left at any Key Sta tion.

8-button tel eph ones u se [623] to assign a MESSAGE WAIT ING b utton.

Page 54

Mute 43

Mut e

The MUTE button provides privacy during speakerphone or handset op eration by disa bling the microphone.

1. Press the MUTE button while off-hook on speakerphone or handset to activate. (MUTE button LED lights steady.)

2. Press the MUTE button again to deactivate.

Name In Display

Every extension (Key or SLT) has the capability to program your name so th at people us ing display tele phone s will see you r name instead of your station number.

1. Di al [6 90].

2. Enter your name (up to seven characters) using the key pad map shown.

Ta ble 2: Additional Dial-By-Name Characters

Ot her Co des

1 = 1# 8 = 8# “ = 01 * = *#

2 = 2# 9 = 9# , = 02 ( = #1

3 = 3# 0 = 0# ? = 03 ) = #2

4 = 4# Space = 11 / = 04 + = #3

5 = 5# : = 12 ! = *1 = = #4

6 = 6# - = 13 $ = *2 # = ##

7 = 7# ‘ = 14 & = *4 . = 24

3. Press SPEED to complete the programming process.

Page 55

44 Off-Hook Pref erence

To erase your na me:

1. Di al [6 90].

2. Press the SPEED button to complete the erasing process. A confirmation tone sounds and your name is erased.

Flex

Off-Hook Preference

If your phone has been programmed for Off-Hook Preference, you will access an outside line or a feature by going off-hook or press ing the ON/O FF button.

To access an internal intercom dial tone, while Off-Hook Preference is enabled:

1. Press y our pre-programmed ICM flexible button (LED lights steady), or dial your own three-digit intercom number. (Do not lift handset or press ON/OFF button be fore dialing in tercom n umber).

2. Dial an internal station or feature access code.

Btn

❑

Off-Hook Preference Programming

If your phone is programmed for Off-Hook Preference, and you have the ability to enable or change the prime flexible button:

1. Di al [6 91].

2. Dial the two-digit button number (refer to diagram).

1 2 3 4

5 6 7 8

9 10 11 12

13 14 15 16

17 18 19 20

21 22 23 24

Page 56

Of f-Hook Vo ice Ove r (OHVO) 45

To disable Off-Hook Preference:

1. Di al [6 91].

2. Then dial [00].

Off-Hook Voice Over (OHVO)

While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the ha ndset receiver without interrupting the existing call. You may then respond to the calling party using CAMP-ON procedures to talk to the ca ll ing party or use Silent Text Messaging to respond to the ca ll ing party via LCD Displays .

The cal ling station is pl aced in a one-time DND mode upon ini tiati ng t he voice-over. One-Time DN D ca nnot be tog gled during the OHVO call. The station receiving the OHVO call must be off-hook and in the “H” mode.

Fl ex

Placing an Off-Hook Voice Over (OHVO) Call

When an OHVO station calls a busy OHVO station, a nd a busy tone is received:

Bt n

❑

1. The calling OHVO station can dial the OHVO code [628], or press the OHVO flexible button (if pre-programmed) to initiate an OHVO a nnouncement. The HOLD button LED flashes at the called OHVO station.

2. The OHVO receiving station receives a one beep warning tone, the called OHVO station must be in the “H” mode, and then the calling OHVO party may begin the voice announcement to the called OHVO party.

Page 57

46 One-Touch Recordin g

Responding to an Off-Hook Voice Over

Flex

(OHVO)

To reply to an OHV O announcement, the OHVO receiving station may respond to calling station in one of three (3) ways:

1) Usi ng t he MUTE Button -- The OHVO rece iving station can then speak to the station that initiated the OHVO. The called station can still hear their existing call. This applies to CO calls only. OHVO calls to station on intercom calls maintain the present operation.

-or-

2) Usi ng Silent Text Messaging -- This feature is only available to d igital key t erminals, a nd t he ca lling station mu st be a dig ital display terminal. The OHVO receiving station may press a pr e - programmed MESSAGE button to respond to the voice over announcement without being released from the current call,

(i.e., by pressing a flexible button pre-programmed for the message “IN MEETING”), the calling station will receive this mes sag e on the calling st ation ’s LCD display.

Btn

❑

-or-

3) Usi ng t he Camp-On feature -- The OHVO receiving station presses the flashing HOLD button to converse with the calling stat ion. The e xisting call (C O line) goes on Excl usi ve Hold automatically. This method, then follows Camp-On procedures and operation.

Flex

One-Touch Recording

This feature allows you, to press a button and have the system record the con versa ti on in your mailbox, while on an internal/ external call. This is done by creating a conference bridge between the caller, station, and VM port.

Btn

❑

Page 58

Outside Calls 47

While on an external call:

1. Press t he pre-programmed VM RECORD flexible button. The LED flutters red at 240 ipm during the setup and the LCD displays as shown:

RECORDING SETUP MMM DD YY HH:MM am

2. Once the system has connected to the station, your mailbox, t he fl exible button LE D lights s olid green a nd the LCD displays as shown:

RECORDING MMM DD YY 00:00 am

Whe n the caller is fin ish ed re cording, press t he pre-programmed VM RECORD flexible button. The LED extinguishes and the display returns to the normal LCD call inf orma tio n.

Use of this feature when the One-Touch Warning Tone is disabled may be interpreted as a violation of federal, state or loca l laws, an d an invasio n of privacy. Check appl icable laws in your area before recording calls us in g this fea ture .

Flex

Outside Calls

Btn

❑

Answering a Recall

When an outside line has remained on hold for an extended pe riod of time, you ar e re min ded with a recalling ri ng. (If Preferred Line Answ er is enabled, skip next step.)

1. Press button for an OUTSIDE LINE, LOOP, or POOL button (flashes at a very fast rate).

2. Lift the handset or press ON/OFF to converse with party.

Page 59

48 Paging

Answering an Outside Call

1. Lift the ha ndset or press the ON/OFF button.

2. Press slow flashing OUTSIDE LINE button or LOOP button. (If your telephone is progra mmed with Pr eferred Li ne Answer, you may an swer an outside line by l i fti ng the handset or pressing the ON/OFF button.)

Placing an Outside Call

To acces s a n out si de line for di aling out:

1. Press idle CO line button, POOL button,

-orDial CO line group a ccess code or LCR a ccess code (9, 801-

823, 88+LLL).

2. Di al th e d esired number for outs id e ca ll .

3. Lift handset or us e speakerphone to converse with p arty.

LLL = CO Line Number

Placing an Outside Line on Hold



If your system is programmed for Exclusive Hold Pref erence, pr es s the HO LD button on ce for Exclus ive Hold or twice for System Hold.

-or-



If your system is program med for System Hold Pref erence, pr es s the HO LD button on ce for System Hol d or twice for Exclusive Hold.

Paging

If you are given the ability to make page ann ouncements.:

1. Lift the ha ndset or press the ON/OFF button.

2. Dial a two or three-digit paging code, or press the

programmed

PAGING flexible button.

pre-

Page 60

Personalized Messages 49

Code Zone Code Zon e

700 Int/Ext All Call 707 Internal Zone 7

701 Internal Zone 1 708 Internal Zone 8

702 Internal Zone 2 709 Internal All Call

703 Internal Zone 3 7 6[O] External All Call (Tria d 1/2/3)

704 Internal Zone 4 76[P] External Page Zones 1-2 ( Tr i a d 1 / 2 / 3 )

705 Internal Zone 5 761 External Pa ge ( Tri ad-S)

706 Internal Zone 6

3. Speak in a norma l tone of voice to deliver mess age.

4. Stations receiving a page Announcement can press the Volume Bar to change Paging Volume. The display shows:

SPEAKER PAGE [##### #### ] MMM DD YY HH:MM am

5. Replace the handset to terminate the page announcement.

Stations off-hook or in DND will n ot hear the page announcemen t.

Personalized Messages

Each station can select a pre-assigned message to be displayed on the LCD of any Key Telephone calling that station.

To select on e of the ten available messa ges:

1. Dial th e Message Access code [633] or pr ess the MSG ACCES S flexible button (if pre-programmed).

Page 61

50 Personalized Messages

2. Dial the two-digit code for the message to display. A confirmation tone sounds; the DN D button LED flashes.

Code Message Code Message

00 Cl ear M essa ge 06 O n Tri p

01 O n Vacati on 07 In Meeting

02 R e turn A M 08 A t Ho me

03 Re turn PM 09 On Brea k

04 Re turn Tomorrow 10 At Lunch

05 Return Next Week

3. Replace the handset. (Activating DND or Call Forwarding cancels selected mess age. )

Custom Messages

Selecting a Custom Message

1. Dial th e Message Access code [633], or p ress the MSG ACCES S flexible button (if pre-programmed).

2. Dial the two-digit code for the desired message (21-30) to display on your phone when called. A confirmation sounds and the DND button LED flash es.

The system admini strator p rograms the te n custom messages at the first atten dant station (St ation 100). These me ssag es can b e us ed i n the sa me man ner as

Personalized Messages

3. Replace the handset or press the ON/OFF button.

To program a Custom Message:

1. Di al [6 33].

2. Dial a valid cod e (18-20) for desired custom message.

3. Enter a custom message up to eight characters.

4. Press H OLD to save.

Page 62

Personalized Messages 51

To use a unique custom message:

1. Di al [6 33] on th e dial pad.

2. Dial a valid cod e (18-20) for desired custom message.

To cancel the message:

1. Dial the Message Access code [633]+[00].

2. Replace handset or press ON/OFF button.

Date and Time Entry Messages

You can activa te certain messages used to enter a speci fic time or a date of return. These messages will show on the calling station’s display to alert them of your return.

To activate a message with a custom return time or da te:

1. Dial the Message Acce ss code [633 ].

2. Di al the code f or the me ssa ge.

Code D ate/Time Message

11 Vacation Until: MM/DD

12 Return: HH:MM xm or MM/DD

13 O n Trip Until: MM/DD

14 Meeting Until: HH:MM xm

15 At Home Until: HH:MM xm

16 On Break Until: HH:MM xm

17 At Lunch Until: HH:MM xm

3. Enter the date/time by using the buttons on the key pad according to Figure 1: Dial-By-Name Key Pad Map and

Tab le 2 : Addit io nal Di al-By-N ame Char act er s.

4. Press the HOLD button to enter the message. A confirmation tone sounds and the DND button LED flashes.

Page 63

52 Personalized Messages

To cancel the message:

1. Dial the Message Access code [633]+[00]. The DND button LED extinguishes.

2. Replace the handset or press the ON/OFF button.

Pers on alized Msg Cod es on a Fl e x Key

You can program code [633] on a flexible ke y to spe ed access of pre-s elected messages.

Using 2-D igit Code

1. Press the SPEED button twice.

2. Press the desired fl exible button. LED flashes.

3. Dial [633]+ [#]. A confirmation tone sounds.

4. You can now press that flexible button and dial the twodigit message number:



00 – 10 = Personalized Messages



18 – 30 = Custom m essage number

Refe r to

Messages

two-digit codes.

Personalized Messages

in this secti on, for further informat ion on

and

Custom

5. A confirmation tone sounds.

Using Scroll Function

1. Press the SPEED button twice.

2. Press the desired fl exible button. LED flashes.

3. Di al [6 33] +[ #]. A confirma tion tone sound s.

4. Press the programmed flexible button, then press the [#] to scro ll forward through the messages or press the [ to scro ll ba ckward throu gh the list .

]

Page 64

Personalized Messages 53

The scroll is a “rolodex” typ e of scr oll ; it for war ds th rough th e mes sag es in the following order :

Text Messages

1. Clea r Mes sa ges 5 . On Br ea k 9. R eturn P M

2. At Home 6. On Trip 10. Return Next Week

3. At Lunch 7. On Vacation 11. Return Tomorrow

4. In Meeting 8. Return AM

5. When the des ired messag e i s shown on the LCD display, press the HOLD button to activate that message on your station. A confirmation tone sounds and the DND button LED flashes.

If yo u omit t he [# ] from eith er me tho d, and imme diat ely press the Flexible button, then dial the two-digit personalized message number, that specific message will be programm ed to the Flexible button.

Scrollable Canned Messages

1. Dial [633] + [#] or press the pre-programmed MSG ACCESS flexible button. The display shows:

XXXXXXXXXXXXXXXXXXXXX NEXT-# PREV-6 SAVE-HOLD

2. Press the [#] to scroll fo rward through the mess ages, or press the [

The scroll is a “rolodex” type of scroll; it will forward thr ough the mess age s in or der a s shown i n “Text

Messages” Tab le .

] to scroll backward through the list.

Page 65

54 PBX/Centrex Codes on a Flex Button

3. When the des ired messag e i s shown on the LCD display, press HO LD to activate that me ssage o n your station. A confirmation tone sounds; the DN D button LED flashes.

Flex

PBX/Centrex Codes on a Flex Button

For easy one-button access to Centrex or PBX features, perform the foll owing step s:

1. Program the Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ and [#] commands (refer to “Storing Speed Numbers” on

page -56).

2. Program that speed bin onto a flexible button (refer to

“Flexible Button Programming” on pa ge 3 4. )

Btn

❑

Repeat Redial

A keyset station user places a CO ca ll and receives a bus y or no answ er:

1. Press t he pre-programmed REDIAL flexible button. The LCD prompts you for a timer value as shown:

ENTER RPT REDIAL TIMER; XXX 006-999

2. Enter a three-digit timer value (006-999 seconds) for the redi al time r. Default value is 060 (one minute). A confirmation tone sounds and you go on-hook. The flexible button LED lights steady. When the timer expires, the station is signaled via a CO line queue indication on the RE DIAL fl exible button. Once the line queue is answered, the LCD indicates an outgoing CO line display.

Page 66

Speakerpho ne 55

To activate a redial:

Pres s the REDIAL button, press the ON/OFF button, or lift the handset. Th e li ne is seized and the num ber is dia led.

To cance l the o peration :

Press the REDIAL flexible button (if pre-programmed). A confirmation tone sounds an d the Redial func tion is canceled.

Speakerp hone

1. Press ON/OFF button to ON. (Intercom dia l tone sounds.)

2. Press the statio n key of the desired party, or press an available OUTSIDE LINE button and dial number.

Speakerphone is activated.

3. Press the ON/OFF button to end call.

Speed Dial

Dialing a Speed Number

If an outs ide l in e has not been specified in programming, one will be chosen automatically or you can choose one now.

1. Press the SPEED button.

2. Dial the speed bin loca tion or press programmed speed bin button.



000 to 019 = Station Speed numbers



020 to 999 = System Speed numbers

3. When called party answers, pick up handset or use speakerphone.

A worksheet is incl uded in the back of this Use r Guide to assist you in keeping track of custom programmed sp eed bin locat ions.

Page 67

56 Speed Dial

Last Number Redial

1. Press the SPEED button.

2. Press the pound [#] key. The last number dialed over an outside line will be automatica lly redial ed.

Save Number Redial

If you wish to save the last number you dialed:

1. After placing an outside call, keep handset of f-hook.

2. Press the SPEED button twice.

Storing Speed Numbers

Station Spe ed numbers can be en tered by key set us ers. Syst em Spe ed numbers must be entered b y the fir st progr ammed attendan t. If an attendant has not been specified, enter at Station 100.

1. Press the SPEED button once.

2. Press a desired outsi de line ke y, or press the SPEED button a second time, to select an outside line.

3. Di al th e spe ed bin loca tion.



000 to 019 = Station Speed numbers



020 to 999 = System Speed numbers

4. Dial telephone number, in cluding special codes buttons as listed in th e foll owing :



TRANS - Pulse-to-Tone Swi tchove r



HOLD - Pause



FLASH - Flash

For D isplay Security, press the TRANS button, then enter the telephone number and any other special c odes button s as need ed.

5. Press the SPEED button.

6. Replace the handset or press the ON/OFF button to end speed dial programming.

Page 68

Text M essa ging ( Silent Resp onse) 57

To clear an existing speed bin:

1. Press the SPEED button twice.

2. Di al th e spe ed bin loca tion.

3. Press the SPEED button again. A confirmation tone sounds.

To Dial a Saved Number

1. Press the SPEED button.

2. Press the asterisk [ dialed.

] key. Saved number is automatically

Text Messaging (Silent Response)

This feature allows you to use text messages to respond to a caller that has either Camped-On or has used the Off-Hook Voice Ove r featur e to aler t a bus y station us er of a waitin g cal l or message. The “camped-on” sta tion may respond to the ca ller via the canned, custom, and silent response text (LCD) messages. The text messages appear on the calling party LCD Display.

While receiving a Camp-On, or OHVO call:

1. Press a flexibl e button pre-programmed for messa ge access [633+XX] .

2. Dial the desired two-digit me ssa ge code as shown in the

“Text Message” Ta ble.

Example: [633] + [38] means that a telephone calling the

station will receive the message “WHO IS IT ?”

Page 69

58 Uniform Call Distribution (UCD)

Code Text Message Code Text Message

31 I Will Take Call 42 I s It Important?

32 Take Message 43 Is It Urgent?

33 Transfer To Secretary 44 S end Call To Voice M ail

34 Put Ca ll On Hold 45 Park Call

35 Call Back 46 Out Of Service

36 One Moment Please 47 Put Call Through

37 I Will Call Back 48 I Am Busy

38 Who Is It? 49 O.K.

39 Is It Long Distance? 50 No

40 Is It Personal? 51 Yes

41 Is It An Emergency?

These addition al messages along wi th their codes, ca n also be sent as a text respons e. The calling station must be a display telephone and the call station must be a keyset.

Uniform Call Distribution (UCD)

Available/Unavailable Mode

If you are a UCD Agent: you can place your station in the Avai lable mod e to receive UCD ty pe calls, or in the U navailable mode to block UCD calls from ringing to your station.

To go Unavailable:

Dial [566] or press the pre-programmed AVAI LAVB LE/ UNAVAILABLE flexible button. The LCD displays as shown. You are now blocked from receiving UCD calls.

UNAVAILA B LE U CD * 1 25 * MMM DD YY HH:MM am

Page 70

Uniform Call Distribution (UCD) 59

To go Available:

Dial [566] or press pre-programmed AVAIL ABLE/ UNAVA ILABLE fle xible butto n. You may now receive calls .

Display Calls in Queue for UCD Groups

From an idle display key telephone:

1. Di al [567 ], foll owed by the thre e-di git UC D Group number (55X), or press the pre-programmed QUEUE flexible button. The ON/OFF button LED lights steady.

Your display s hows how many calls ar e in queue for that group as show n:

UCD 55X 00 CALLS IN QU EU E MMM DD YY HH:MM am

Dynamic update of display occurs as queue condition changes.

2. Repl ace hand set or p ress th e ON/OF F butt on to term ina te mode.

Thi s featu re cann ot b e u sed with a ca ll i n p rogre ss and the station wil l be conside red busy for incomi ng cal ls.

Overflow Station Forward

An en hancem ent allows UC D calls reaching the Ov erflow Station to call forward to another station:

1. Lift the ha ndset or press the ON/OFF button.

2. Press the FWD button or dial [640].

3. Dial the desired code: [6] = All [7] = No Answer [8] = Busy [9] = Busy/No Answer

Page 71

60 Universal Day/Night Answer

4. Dial the three-digit destination number where calls are to be f orwarded (Station, Voice Mail, ACD/UCD group s, Hunt group). A confirmation tone sounds.

5. Replace the handset or press the ON/OFF button.

Universal Day/Night Answer

When the system is in D ay or Night mode and you he ar an outside line ringin g at another station, and you wish to ans wer the ca ll:

Dial [#5], then the connected outside line can be transferred or dis connected.

Eac h t elepho ne util izi ng U niv ersal Ni ght An swer m u st hav e a LOO P but t on a ppe aran ce if the ri ng ing ou tsi de line does not appear at their phone.

Vo i ce Ma il

Call Forwarding to Voice Mail Groups

Int e rcom and Transf er re d CO call er s may be rout e d di re c t ly to your mail box by forwa rding y our phone to a voice mail group.

1. Lift the ha ndset or press the ON/OFF button.

2. Press the FWD button or dial [640].

3. Dial the desired code: [6] = All [7] = No Answer [8] = Busy [9] = Busy/No Answer

Page 72

Voice Mail 61

4. Di al th e three -digit Voice Mail group pilot number (440–

447) for the group (1–8) wher e ca lls are to be forwa rded. A confirmation tone sounds.

5. Replace handset or press ON/OFF button.

Flex

Retrieving Voice Messages

To enter the Voice Mail system to check for mail:

Dial th e Voi ce Mail group nu mber, or press the pre-programmed VM GROUP flexible button or flashing MESSAGE WAIT button. You will immediately be prompted to enter the password for your ma il box.

Voice Mail Transfer with ID

While on a call and th e distan t e nd wishes to leave a Voice Message for a VM user:

1. At the in itia ting s tation, press th e TRA NS button.

2. Di al the Voice Ma il Group nu mber or press the pre-programmed VM GROUP flexible button.

3. Dial the VMID (Mail Box location) of the desired party and go on-hook.

The system then makes the connection to an available Voice Mail p ort and send s the Leave Mail Pre fix (i f any) + the digits dialed as the VMID number + the Leave Mail Suffix digits (if any). The system then cuts through the transferred caller.

Btn

❑

Flex Btn

Page 73

62 Voice Mail

Volume Control Bar (DKT Only)

A volume control bar is located below the keypad to control the ringing, handset, and speakerphone volumes.

While on an Intercom Call:



(Speakerphone) -- Press Volume Bar to change volume. LCD displays as shown.

SPEAKER CALL [ ## ### ### #] MMM DD YY HH:MM am



(Handset) -- Press Volume Bar to change volume. LCD displays as shown.

HA NDS ET ICM [#########] MMM DD YY HH:MM am

While on a CO Call:



(Speakerphone) -- Press Volume Bar to change volume. LCD displays as shown.

SPEAKER CALL [ ## ### ### #] MMM DD YY HH:MM am



(Handset) -- Press Volume Bar to change volume. LCD displays as shown.

HA NDS ET CO [# ### ## ### ] MMM DD YY HH:MM am

While Receiving an Incoming Tone Rin g (intercom or CO call):

Pres s the Volum e Ba r to change th e volume. The LC D displays as shown.

SPEAKER RING [# ### ## ### ] MMM DD YY HH:MM am

Page 74

Worksheets 63

Worksheets

Flexible Button Programming Worksheet

1 2 3 4

5 6 7 8

9 10 11 12

13 14 15 16

17 18 19 20

21 22 23 24

Speed Dial Bin Programming Worksheet

BIN 000 BIN 010

BIN 001 BIN 011

BIN 002 BIN 012

BIN 003 BIN 013

BIN 004 BIN 014

BIN 005 BIN 015

BIN 006 BIN 016

BIN 007 BIN 017

BIN 008 BIN 018

BIN 009 BIN 019

Page 75

64 DEFAULT NUMBERING PLAN

DEFAULT NUMBERING PLAN

Function

911 List 608 Call Coverage 647

Account Code 627 Call C ov erage Ring 646

ACD Calls in Queue 579 Call F orward 640

ACD Call Factor 5 80 Call For wa rd (Follow-Me) 642

ACD Group 1-16 550-565 Call For ward - Off-Net 603

ACD Group Status 567 Call Park Group 1-8 430-437

ACD Help 574 Camp On 620

ACD Member Display 573 Cancel LCR Que 626

ACD Primary Login 572 Clear Fwd, DND, Msg 662

ACD Prim ary Logout 571 Clear VM Alarm 656

ACD Secondary Login 5 82 CO Line 88

ACD Secondary Logout 5 81 CO Line Queue 621

ACD Supervisor Display 577 Conference 624

ACD Supervisor Login 576 Custom Message 694

ACD Supervisor Logout 575 Dial By Na me 6*

ACD/UCD AVA/UNA 566 Director y Dial 680

All Call Page 700 Do Not Di sturb 631

Ans Ma chine Ring 654 DTMF Receiver Test 657

Ans Machine Spkr 655 Executive O ve rride 625

ATT Clear A larm 606 Ex t P age Zone All ,1 ,2 760-7 62

ATT Disable CO Line 602 Flash 660

ATT Unavailable 607 Group C all Pickup #0

Attendant Override 601 Headset Mode 634

Background Music 6 32 HPT 667

Call Back 622 Hunt Group 1-8 450-457

Code Function Code

Page 76

DEFAULT NUMBERING PLAN 65

Function

ICLID Answered Call 6 59 Progra m Name 690

ICLID Name/Num ber 653 Release 641

ICLID Unanswered Call 635 Repeat Redial 643

Ignore CFW 5# Ring Tone 695

Int Page Zone 1-8, All 701-709 Set Clock 692

Intercom Button 645 SLT Call Pickup #1

Keyset Mode 648 SLT Callback 663

LCR 8 00 SLT Conf Park 664

Loop 89 SLT Sp eed Dial 668

M ailbox Button 644 SLT Sp eed Pro g 661

Meet Me Page 770 Speed Dir 693

Message Preselect 633 Station Call Park 439

Message Wait 623 Stati on Park Pickup #6

Mo d e m 4 99 St a ti o n 1 0 0-3 51 10 0- 3 51

MPB Version 605 Stati on Relocate 636

Mute 629 Stop Trace 658

Night S ervice 604 Telecenter Adm 652

OH VO 6 28 Tele cen te r E xt 65 0

One Touch Record 649 Tone Ring 6#

Overflow AVA/UNA 578 Transfer Unans CO Call 639

Pause/Resume Rec 655 UNA/UDA #5

Personal Park 438 VM Group 1-8 440-447

Picku p P ark Gr p 1-8 # 43 0- # 43 7 V M Me ss age Cance l 42 1

Pool 1-23 801-823 VM Message Set 420

Pool All 824 VM Msg Set w/Cnt 422

Prime K ey 691 Vol ume 638

Code Function Code

Page 77

66 DEFAULT NUMBERING PLAN

Page 78

EliteTM Large Screen Telephone Qui ck Reference Card

Large Screen Disp lay Features

The Elite digital 30-button model provid es a 7line by 16-character display with 10 SOFT keys, a MENU key, and UP/DOWN scroll keys.

Us ing th e Soft Keys

From the main menu, use the soft keys to access the option s l isted.

Ca lend ar Mo de

-- When in idle mode, the

default mo nthly calendar will display. The



 

DIGITAL

DIRECTORY DND SPEED DIAL LNR PAR K P I C KU P MUSIC FEATURES

STA XXX MMM D D YY HH:MMx

DEF

ABC

JKL

GHI

MNO

PRS

WXY

TUV



PAGE

HTP

CONFTRANS

MSG

CAMP ON

FWD

FLASH

MUTE

SPEED

ON/OFF HOLD t VOLUME









calen dar may also b e accessed by pressing the MENU so ft k ey .

Q Q

SUN MON TUES WED THURS FRI SAT

6 7 8 9 10 11 12

1 3 1 4 15 16 17 18 19

2 0 2 1 22 23 24 25 2 6 27 28 29 30 31

STA XXX

MMM DD YY HH:MMx

Ma in Men u

MM M YY YY

1 2 3 4 5

-- To access the main menu at any

time, pres s the M ENU sof t k ey.

DIRECTORY DND

MIC



SPEED DIAL LNR

PARK PI CKUP MU SIC

FEATURES

STA XXX

MM M D D Y Y HH:MM x

To select a main menu option:

Feature/Button Descriptions

1. DSS Console -- Provides access to 30 flexible feature/function s.

2. Fixed Feature Keys -- Used to access specific fixed feature/ func tions.

3. HOLD Key --Used to place calls on hold and to retrieve held calls.

4. LARGE Screen -- Designed to provide a 7-line by 16- chara c te r v iew in g ar ea.

5. MENU Ke y -- Toggles between main menu scr een and monthly calenda r.

6. MICrophone -- Used to t alk wit h other pa rty wi tho ut u si ng th e hand set .

7. ON/O FF Key -- Used to make a call with ou t l ifting the handset .

8. PAG E Up/Dow n Ke ys - - Us e d to ad va nce to t he NEXT and PREVIOUS option screens avail able.

9. Soft Keys -- Used to access specif ic features and functions.

10 . V O LUM E Con t rol B ar -- Us ed to a dju s t le ve l o f

tones, background music, ringing, r eceiv er volume, and display contrast.

Press… Displ ay shows… Then…

Vodavi TRIAD -S-1 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Account Codes

Using Account Codes

Verified Account Codes

Answering Machine Emulation

Notification Methods

Ring Mode

Speak er Mode

Attendant Features

911 Feature (Attendant Alert)

Attendant Override

Attendant Unavailable (Alternate Position)

Disable Outgoing CO Access

CO Lines Off-Net Fwd - Incoming (via Speed Dial)

Canceling Off-Net Forwarding

Day/Night/Special Mode

Setting System Time and Date

Directory By List Programming

Directory List

Local Number/Name Translation Table

System Speed Dial Bin

Software Version Display

Speed Dial - System Storing

Background Music (Optional)

Call Back

Call Coverage

Call Forwarding

All Calls

Busy

Busy/No Answer

Follow-Me

Forward Override

No Answer

Station Off-Net Call Forwarding (via Speed Dial)

Call Park

Syste m

Pers on al

St ati on

Retrieving a Station Park Call

Call Pickup

Directed Pickup

Group Pickup

Call Transfer

Answering a Screened Transfer

Executive/Secretary Transfer

Incoming CO Transfer

PBX/CENTREX Transfer

Screened Transfer

Transfer Search

Unscreened Transfer

Caller ID Name/Number

Calling Station Tone Mode

Camp-On

Answering a Camp-On

CO Line Queuing

To Answer a Queue Call Back

CO Ring Tones

Conference

Conference Combinations

Establishing a Conference

Exiting a Conference (Controller Only)

Re-entering a Conference

Terminating a Conference

Dial-By-Name

Direct ory Dialing

St ati ons

Transferring a Call using Directory Dialing

Do Not Disturb

Activating Do Not Disturb

One-Time Do Not Disturb

Executive Override

Flash

Flash Key on Intercom

Flexible Button Programming

Gro up L istening

Headset Mode

Intercom Buttons