Vodavi TRIAD -S Programming Manual

STARPLUS

Feature Package 4

TM

Triad-S

System Programming & Operation

Issue Release Date Changes



28-99

2.1 12-99

35-00

Feature Package 2 {FP2} enhancements have been added.



Manual content contains extensive revisions.



Feature Package 2 {FP2} updates have been added.



Manual content has been revised.



Feature Package 3 {FP3} enhancements have been added.



Manual layout has been reformatted.

3.1 8-00 Manual content has been revised.

3.2 3-01 Manual content has been revised for correctness and clarity.



4.0 4-02

Feature Package 4 {FP4} enhancements have been added.



Manual incorporates information previously contained in
the Product Description Manual.



Enhanced flexible numbering is incorporated.

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc. products are not authorized for and should not be used

within Life Support applications. Life Support systems are equipment intended to
support or sustain life and whose failure to perform when properly used in
accordance with instructions provided can be reasonably expected to result in
significant personal injury or death.

VODAVI Technology, Inc. warranty is limited to replacement of defective
components and does not cover injury to persons or property or other consequential
damages.

Copyright © 2002 VODAVI Technology, Inc.

All Rights Reserved

This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized Dealers only.
Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited
and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).

VODAVI reserves the right to make changes in specifications at any time and without notice. The information
furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in
all cases.

STARPLUS and Triad

TM

are registered trademarks of VODAVI Technology, Inc.

mlj/2002

Contents i

Contents

General Description ................................................................................................................................ 1-2

System Features ................................................................................................................................ 1-3

Digital Keyset Telephones ............................................................................................................. 1-4

Digital Keyset/Button Diagram .................................................................................................... 1-6

About This Manual .................................................................................................................................. 2-2

Content Summary ............................................................................................................................ 2-2

Manual Format & Description ...................................................................................................... 2-3

911 Feature ................................................................................................................................................ 2-4

911 Alert ............................................................................................................................................... 2-5

Enhanced 911 Integration ............................................................................................................. 2-6

Enhanced 911 Power Failure Station ......................................................................................... 2-7

Account Code ............................................................................................................................................ 2-7

Account Codes - Forced ................................................................................................................. 2-8

Account Codes - Traveling COS (Verified) ................................................................................ 2-9

Initialize Verified Account Code Table ...................................................................................... 2-12

Print Verified Account Codes ....................................................................................................... 2-13

Answering Machine Emulation ........................................................................................................... 2-14

Attendant Assignment / Features ...................................................................................................... 2-15

Automatic Call Distribution (ACD) ..................................................................................................... 2-15

Automatic Privacy .................................................................................................................................... 2-16

Background Music ................................................................................................................................... 2-16

Battery Back-Up (Memory) ................................................................................................................... 2-17

Baud Rate Assignments ......................................................................................................................... 2-17

Call Back ...................................................................................................................................................... 2-18

Manual Callback ................................................................................................................................ 2-18

Automatic Call Back Timer ............................................................................................................ 2-20

Auto Callback - DSS / BLF ............................................................................................................... 2-20

Message Callback - DSS / BLF Flash Rate .................................................................................. 2-21

Call Coverage ............................................................................................................................................. 2-21

Call Coverage Ring Timer ............................................................................................................... 2-23

Call Forward ............................................................................................................................................... 2-23

Call Forwarding ................................................................................................................................. 2-23

Call Forward - All Calls ..................................................................................................................... 2-25

Call Forward - Busy ........................................................................................................................... 2-26

Call Forward - Busy / No Answer .................................................................................................2-27

Call Forward - Follow Me ............................................................................................................... 2-28

Call Forward - No Answer .............................................................................................................. 2-29

Call Forward - External (Off-Net) .................................................................................................2-30

Call Forward Button Flash Rate .................................................................................................... 2-31

Call Forward Display ........................................................................................................................ 2-31

Call Forward - Preset ............................................................................................................................... 2-32

Preset Call Forward - Station ........................................................................................................ 2-33

ii Contents

Preset Call Forward - CO Line ....................................................................................................... 2-35

Preset Forward Voice Mail ID ........................................................................................................ 2-36

Preset Forward Timer (Incoming Call to a Destination) ...................................................... 2-37

Calling Forward Override ...................................................................................................................... 2-38

Calling Station Handsfree Mode Override ...................................................................................... 2-38

Calling Station Tone Mode Override ................................................................................................. 2-38

Call Park ....................................................................................................................................................... 2-39

Call Park - System .............................................................................................................................. 2-39

Call Park Recall Timer ...................................................................................................................... 2-40

Call Park - Personal ........................................................................................................................... 2-40

Call Park - Station .............................................................................................................................. 2-42

Call Pickup .................................................................................................................................................. 2-42

Directed Call Pickup ......................................................................................................................... 2-44

Group Call Pickup ............................................................................................................................. 2-45

Call Transfer ............................................................................................................................................... 2-45

Ringback on Transfer ....................................................................................................................... 2-47

Unanswered CO Call Transfer ....................................................................................................... 2-47

Camp On ..................................................................................................................................................... 2-48

Camp On Button Flash Rate .......................................................................................................... 2-49

Camp On Recall ................................................................................................................................. 2-49

Centrex/PBX ............................................................................................................................................... 2-50

CO / PBX Programming .................................................................................................................. 2-50

Off-Hook Preference ........................................................................................................................ 2-51

Private Line Appearance ................................................................................................................ 2-51

Programming ., #, and Hook-Flashes into Speed Dial ....................................................... 2-51

Centrex/PBX Flash ............................................................................................................................ 2-51

Centrex/PBX Flash Timer ................................................................................................................ 2-52

Centrex / PBX Transfer .................................................................................................................... 2-52

PBX Dialing Codes ............................................................................................................................ 2-53

Class Of Service ......................................................................................................................................... 2-54

Class of Service - CO Line ............................................................................................................... 2-55

Station Day Class of Service .......................................................................................................... 2-56

Station Night Class of Service ....................................................................................................... 2-57

CO Line - Access ....................................................................................................................................... 2-59

CO Line Attributes ................................................................................................................................... 2-60

Initialize CO Line Attributes .......................................................................................................... 2-60

Print CO Line Attributes ................................................................................................................. 2-61

CO Line DTMF Sending .......................................................................................................................... 2-63

DTMF / Dial Pulse Programming ................................................................................................. 2-63

DTMF On/Off Time Operation ...................................................................................................... 2-64

CO Line Group ........................................................................................................................................... 2-64

Line Group Access - Station .......................................................................................................... 2-64

CO Line Group Programming ....................................................................................................... 2-66

CO Line - Identification .......................................................................................................................... 2-67

CO Line Identification Display ...................................................................................................... 2-67

Contents iii

CO Line - Incoming Ringing Assignment ........................................................................................ 2-69

CO Line Ringing Assignments ...................................................................................................... 2-69

Incoming CO Line Ringing - Setting Flash Rate ..................................................................... 2-72

Display Ring Assignments ............................................................................................................. 2-72

Reseize Timer ..................................................................................................................................... 2-73

Guard Timer ........................................................................................................................................ 2-74

Transmit Volume ............................................................................................................................... 2-74

CO Line Loop and Pool Buttons .......................................................................................................... 2-75

In-Use Hold (I-Hold) Flash Rate .................................................................................................... 2-77

CO Line - Loop Supervision .................................................................................................................. 2-78

Loop Supervision Programming ................................................................................................. 2-78

CO Line - Queue ........................................................................................................................................ 2-79

Line Queuing ...................................................................................................................................... 2-79

CO Line Queue Button Flash Rate ............................................................................................... 2-81

CO Line - Ringing Options .................................................................................................................... 2-81

Transfer CO Ringing ......................................................................................................................... 2-82

Recall CO Ringing ............................................................................................................................. 2-83

Queued CO Ringing Flash Rate .................................................................................................... 2-84

Reminder Ring Timer ....................................................................................................................... 2-84

CO Direction ....................................................................................................................................... 2-85

CO Port Parameters ................................................................................................................................. 2-86

Initialize CO Port Assignments / Flexible Numbering Assignments .............................. 2-86

Print CO Port Parameters and Feature Codes ........................................................................ 2-87

CO Ring Detect Timer ............................................................................................................................. 2-88

Conference ................................................................................................................................................. 2-88

Conference Enable/Disable .......................................................................................................... 2-88

Conference / DISA Timer ................................................................................................................ 2-90

Conference Combinations ............................................................................................................ 2-90

Cordless Key Telephone Unit Feature Button ............................................................................... 2-92

Database Administration ...................................................................................................................... 2-94

Administration Access .................................................................................................................... 2-94

Administration Password ............................................................................................................... 2-96

Database Printout (Dump) ................................................................................................................... 2-97

Dial Pulse Sending ................................................................................................................................... 2-98

Dial Pulse Parameters ...................................................................................................................... 2-98

Pulse Dial Inter-Digit Timer ........................................................................................................... 2-98

Pulse-to-Tone Switchover ............................................................................................................. 2-99

ICLID Ringing Assignments ........................................................................................................... 2-99

View ICLID Ringing Assignments ................................................................................................ 2-100

Direct Inward System Access (DISA) ................................................................................................. 2-102

DISA Access Code ............................................................................................................................. 2-102

DISA Programming .......................................................................................................................... 2-102

DISA Call Forwarding ....................................................................................................................... 2-103

DISA CO-to-CO ................................................................................................................................... 2-104

Direct Station Selection / Busy Lamp Field ..................................................................................... 2-105

iv Contents

Direct Transfer Mode .............................................................................................................................. 2-106

Directory Dial ............................................................................................................................................. 2-106

Initialize Directory Dial Table Parameters ................................................................................ 2-111

Print Directory Dial Table Parameters ....................................................................................... 2-112

Dial-By-Name ..................................................................................................................................... 2-113

Distinctive Ringing .................................................................................................................................. 2-114

CO Line Distinctive Ring Tone ...................................................................................................... 2-114

Enabling/Disabling Distinctive Ring Tone ............................................................................... 2-116

Ring Tone - Station (User Selectable) ........................................................................................ 2-116

Do Not Disturb .......................................................................................................................................... 2-118

One-Time Do Not Disturb .............................................................................................................. 2-120

Do Not Disturb Button Flash Rate ............................................................................................... 2-120

Do Not Disturb - DSS / BLF Flash Rate ....................................................................................... 2-121

Executive Override .................................................................................................................................. 2-121

Executive Override - Enable/Disable ......................................................................................... 2-121

Executive Override Blocking ......................................................................................................... 2-124

Executive Override Warning Tone .............................................................................................. 2-125

Barge-In Warn Tone ......................................................................................................................... 2-126

Executive / Secretary Pairs .................................................................................................................... 2-127

External Day Ring ..................................................................................................................................... 2-128

External Night Ring ................................................................................................................................. 2-128

Fixed Station/Port Number .................................................................................................................. 2-129

Flash Rates (Programmable) ................................................................................................................ 2-129

Flexible Button Assignment ................................................................................................................. 2-130

Flexible Button ................................................................................................................................... 2-131

Display Flexible Buttons ................................................................................................................. 2-135

Flexible Numbering ................................................................................................................................ 2-138

Station Port Inquiry .......................................................................................................................... 2-140

Group Listening ........................................................................................................................................ 2-140

Headset Mode ........................................................................................................................................... 2-141

Hold - Exclusive ......................................................................................................................................... 2-142

Exclusive Hold Flash Rate ............................................................................................................... 2-143

Exclusive Hold Recall Timer ........................................................................................................... 2-143

Hold - Preference ..................................................................................................................................... 2-144

Hold - System ............................................................................................................................................ 2-144

System Hold Flash Rate .................................................................................................................. 2-144

System Hold Recall Timer .............................................................................................................. 2-145

Hot Keypad ................................................................................................................................................. 2-145

Hot Line / Ring Down ............................................................................................................................. 2-145

Hunt Groups .............................................................................................................................................. 2-146

Station / Pilot / Pilot All Ring -- Hunting Assignments ........................................................ 2-147

Initialize Hunt Group Parameters ................................................................................................ 2-148

Print Hunt Group Parameters ....................................................................................................... 2-148

Idle Speaker Mode ................................................................................................................................... 2-149

Incoming Calling Line Identification ................................................................................................. 2-149

Contents v

Intercom ...................................................................................................................................................... 2-150

Intercom Calling ................................................................................................................................ 2-151

Incoming Intercom Ringing Flash Rate .................................................................................... 2-152

Intercom Hold Button Flash Rate ................................................................................................ 2-153

Intercom Signaling Select .............................................................................................................. 2-153

Intercom Transfer ............................................................................................................................. 2-154

Inter-Digit Time-Out ............................................................................................................................... 2-154

Keyset Mode .............................................................................................................................................. 2-154

Last Number Redial ................................................................................................................................. 2-157

LCD ................................................................................................................................................................ 2-158

LCD Display - Contrast .................................................................................................................... 2-158

LCD Interactive Display .................................................................................................................. 2-158

Leading Digit ............................................................................................................................................. 2-165

Least Cost Routing ................................................................................................................................... 2-165

Message Wait ............................................................................................................................................ 2-167

Message Waiting Reminder Tone ...................................................................................................... 2-168

Music-On-Hold .......................................................................................................................................... 2-169

MOH Assignments ............................................................................................................................ 2-169

Music-On-Hold - Enable/Disable ................................................................................................. 2-170

Music-On-Hold (per CO Line) ....................................................................................................... 2-170

Mute Key ..................................................................................................................................................... 2-172

Name In Display ........................................................................................................................................ 2-172

Name / Number Display At Idle ................................................................................................... 2-173

Name / Number Translation Table .................................................................................................... 2-174

Night Service ............................................................................................................................................. 2-176

Automatic / Manual Operation .................................................................................................... 2-177

Day of Week Programming ........................................................................................................... 2-178

Automatic Night Mode Operation ............................................................................................. 2-178

External Night Ringing .................................................................................................................... 2-178

Manual Operation ............................................................................................................................ 2-178

Night Class of Service (COS) .......................................................................................................... 2-178

Night Ringing Assignments .......................................................................................................... 2-178

Universal Night Answer (UNA) ..................................................................................................... 2-178

Weekly Night Mode Schedule ...................................................................................................... 2-179

Off-Hook Signaling .................................................................................................................................. 2-179

Off-Hook Voice Over ............................................................................................................................... 2-179

Outside Calls .............................................................................................................................................. 2-183

Paging .......................................................................................................................................................... 2-183

Paging Access .................................................................................................................................... 2-184

Paging - Meet Me .............................................................................................................................. 2-186

Paging Time-Out Timer .................................................................................................................. 2-186

Page Warning Tone .......................................................................................................................... 2-186

Paging Zone(s) ................................................................................................................................... 2-187

Pause Timer ................................................................................................................................................ 2-188

Personal Messages .................................................................................................................................. 2-189

vi Contents

Pre-assigned Messages ................................................................................................................... 2-189

Custom Messages ............................................................................................................................. 2-190

Date and Time Entry Messages .................................................................................................... 2-191

Scrollable Canned Messages ........................................................................................................ 2-192

Personal Messages Flexible Button ............................................................................................ 2-193

Preferred Line Answer ............................................................................................................................ 2-194

Privacy Release .......................................................................................................................................... 2-195

Per CO Line Option ........................................................................................................................... 2-195

Per Station Option ............................................................................................................................ 2-197

Private Line ................................................................................................................................................. 2-199

Recall ............................................................................................................................................................ 2-199

Answering a Recall ........................................................................................................................... 2-199

Transfer Recall Timer ....................................................................................................................... 2-199

Repeat Redial ............................................................................................................................................. 2-200

Relay Programming ................................................................................................................................ 2-201

Remote Administration ......................................................................................................................... 2-202

Program Mode Entry ....................................................................................................................... 2-202

Modem Answer Timer ..................................................................................................................... 2-202

Database Upload/Download ........................................................................................................ 2-203

Remote System Monitor And Maintenance ................................................................................... 2-203

Maintenance ....................................................................................................................................... 2-203

Monitor ................................................................................................................................................. 2-203

Ring Down/Hot Line/Off-Hook Preference ..................................................................................... 2-204

Save Number Redial (SNR) .................................................................................................................... 2-207

Serial Number (MPB) ............................................................................................................................... 2-207

Single Line Telephone ............................................................................................................................ 2-208

Compatibility ...................................................................................................................................... 2-208

SLT DTMF Receiver Timer .............................................................................................................. 2-208

SLT Hook Flash Timer ...................................................................................................................... 2-208

SLT Hook Flash Bounce Timer ...................................................................................................... 2-209

Software Version (MPB) ......................................................................................................................... 2-210

Speakerphone ........................................................................................................................................... 2-210

Speakerphone Options ................................................................................................................... 2-210

Speakerphone Operation .............................................................................................................. 2-212

Speed Dial ................................................................................................................................................... 2-212

Station Speed Dial Numbers ........................................................................................................ 2-212

System Speed Dial Access ............................................................................................................. 2-214

System Speed Bin Access ............................................................................................................... 2-215

Speed Bins/Chaining ....................................................................................................................... 2-217

Initialize System/Station Speed Numbers ............................................................................... 2-217

Print System Speed Numbers ...................................................................................................... 2-218

Station Attributes ..................................................................................................................................... 2-219

Initialize Station Attributes ............................................................................................................ 2-219

Print Station Attributes ................................................................................................................... 2-221

Station Identification .............................................................................................................................. 2-222

Contents vii

Station ID Lock ................................................................................................................................... 2-224

Station Message Detail Recording ..................................................................................................... 2-225

SMDR Enable / Disable .................................................................................................................... 2-227

Long Distance / All Calls ................................................................................................................. 2-228

Character Print Assignment .......................................................................................................... 2-228

Baud Rate Display ............................................................................................................................. 2-228

SMDR Port Assignments ................................................................................................................. 2-229

SMDR Call Qualification Timer ..................................................................................................... 2-229

Station Relocation ................................................................................................................................... 2-230

System Parameters .................................................................................................................................. 2-231

Initialize System Parameters ......................................................................................................... 2-231

Print System Parameters ................................................................................................................ 2-234

System Reset .............................................................................................................................................. 2-237

Text Messaging (Silent Response) ..................................................................................................... 2-237

Toll Restriction .......................................................................................................................................... 2-239

Entering Toll Table ........................................................................................................................... 2-242

Allow Table ......................................................................................................................................... 2-243

Deny Table .......................................................................................................................................... 2-245

Special Table ....................................................................................................................................... 2-246

Display Toll Table Entries ............................................................................................................... 2-247

Initialize Exception Tables ............................................................................................................. 2-248

Print Exception Tables .................................................................................................................... 2-249

Toll Restriction Related Items ....................................................................................................... 2-250

Uniform Call Distribution ...................................................................................................................... 2-251

Universal Day/Night Answer ................................................................................................................ 2-251

Universal Day Answer (UDA) ........................................................................................................ 2-252

Universal Night Answer (UNA) .....................................................................................................2-253

Voice Mail .................................................................................................................................................... 2-254

Alternate Voice Mail Group ........................................................................................................... 2-255

Standard Leave Mail Index Entry ................................................................................................. 2-256

Retrieve Mail Index Entry ............................................................................................................... 2-256

Station Assignments ........................................................................................................................ 2-257

No Answer Leave Mail Index Entry ............................................................................................. 2-257

Busy Leave Mail Index Entry ......................................................................................................... 2-258

VMID Station Numbers ................................................................................................................... 2-258

VM Transfer with ID Digits ............................................................................................................. 2-259

VM Tone Mode Calling Option .................................................................................................... 2-260

Voice Mail ID Translation ................................................................................................................ 2-260

Message Waiting Indication ......................................................................................................... 2-261

Message Wait / VM Button Flash Rate ....................................................................................... 2-262

Voice Mailbox Button ...................................................................................................................... 2-263

Voice Mail Group Button ................................................................................................................ 2-263

Initialize Voice Mail Group Parameters ..................................................................................... 2-264

Print Voice Mail Group Parameters ............................................................................................ 2-265

Voice Mail In-Band Features ................................................................................................................. 2-266

viii Contents

In-Band Signaling Integration ...................................................................................................... 2-266

Voice Mail In-Band Digits ............................................................................................................... 2-267

Voice Mail Transfer / Forward ....................................................................................................... 2-267

Voice Mail Broker .............................................................................................................................. 2-268

Voice Mail ID Digit Length ............................................................................................................. 2-268

Voice Mail Modem Access ............................................................................................................. 2-269

Voice Mail One-Touch Recording ...................................................................................................... 2-270

One-Touch Recording Warning Tone ....................................................................................... 2-271

Voice Mail Outpulsing Table ................................................................................................................ 2-272

Voice Mail In-Band Signaling ........................................................................................................ 2-272

Voice Mail Disconnect Table ......................................................................................................... 2-274

Volume Control ......................................................................................................................................... 2-275

Introduction ............................................................................................................................................... 3-3

Attendant Features - Index ................................................................................................................... 3-4

911 Alert ............................................................................................................................................... 3-5

Attendant CO Line External (Off-Net) Forward ............................................................................. 3-5

Attendant Custom Message ................................................................................................................ 3-6

Attendant Day/Night/Special .............................................................................................................. 3-8

Attendant Directory List Programming ...........................................................................................3-8

Attendant Disable Outgoing CO Line ...............................................................................................3-12

Attendant Override ................................................................................................................................. 3-12

Attendant Setting Time and Date ...................................................................................................... 3-13

Attendant Station Assignment ........................................................................................................... 3-14

Attendant Unavailable ........................................................................................................................... 3-15

Attendant Voice Mail Alarm Clear ...................................................................................................... 3-16

DSS/BLF Console with Map .................................................................................................................. 3-16

Busy Lamp Field Indicators ........................................................................................................... 3-16

Direct Station Calling ....................................................................................................................... 3-16

Release Key ......................................................................................................................................... 3-16

Transfer Search .................................................................................................................................. 3-16

Mapping Options .............................................................................................................................. 3-17

Station ID for DSS / BLF Console With Map ............................................................................. 3-18

Display Timer ............................................................................................................................................. 3-19

ICLID Call Management Tables ........................................................................................................... 3-19

Answered Call Management Table ............................................................................................ 3-19

Unanswered Call Management Table ....................................................................................... 3-20

Recall ............................................................................................................................................................ 3-21

Attendant Recall Timer ................................................................................................................... 3-21

Release Button .......................................................................................................................................... 3-22

Speed Dial - System Storing ................................................................................................................. 3-22

Automatic Call Distribution .................................................................................................................. 4-3

ACD Help .............................................................................................................................................. 4-3

ACD/UCD Calls In Queue Status Display .................................................................................. 4-4

ACD/UCD Available/Unavailable ................................................................................................ 4-5

ACD Call Factor .................................................................................................................................. 4-6

Contents ix

ACD Call Qualifier ............................................................................................................................. 4-7

ACD Member Status ........................................................................................................................ 4-8

ACD Overflow Station Assignment ............................................................................................ 4-9

ACD Overflow Available/Unavailable ........................................................................................ 4-9

Agent Login/Logout ........................................................................................................................ 4-10

Agent Recall ........................................................................................................................................ 4-11

Alternate ACD Group Assignments ............................................................................................ 4-12

Call Qualifier Tone ............................................................................................................................ 4-12

Calls in Queue Threshold ............................................................................................................... 4-13

Group Name ....................................................................................................................................... 4-13

Guaranteed Message Announcement ...................................................................................... 4-14

Guaranteed Message Timer .......................................................................................................... 4-15

Incoming CO Direct Ringing ......................................................................................................... 4-15

Message Interval Timer ................................................................................................................... 4-15

No-Answer Recall Timer ................................................................................................................. 4-16

No-Answer Retry Timer .................................................................................................................. 4-16

Overflow Station Forwarding ....................................................................................................... 4-17

Overflow Timer .................................................................................................................................. 4-18

PC/ACD Baud Rate Display ............................................................................................................ 4-18

PC/ACD Interface Trace .................................................................................................................. 4-19

PC/ACD Trace Port Assignment ...................................................................................................4-19

Primary Agents .................................................................................................................................. 4-20

Primary Recorded Announcement ............................................................................................. 4-20

Recorded Announcements ........................................................................................................... 4-21

Recorded Announcement Tables ............................................................................................... 4-21

Ring Timer ........................................................................................................................................... 4-24

Secondary Agents ............................................................................................................................ 4-24

Secondary Recorded Announcement ....................................................................................... 4-25

Supervisor Calls in Queue Status Display ................................................................................. 4-25

Supervisor Login/Logout ............................................................................................................... 4-26

Supervisor Monitor with Barge-In .............................................................................................. 4-27

Supervisor Station Assignment ................................................................................................... 4-29

Transferred Recorded Announcement ..................................................................................... 4-30

Wrapup Timer .................................................................................................................................... 4-30

Zap Tone .............................................................................................................................................. 4-31

Initialize ACD Group Parameters ................................................................................................. 4-32

Print ACD Group Parameters ........................................................................................................ 4-33

Uniform Call Distribution ...................................................................................................................... 4-34

UCD Calls In Queue Status Display ............................................................................................. 4-34

Alternate UCD Group Assignments ........................................................................................... 4-34

Incoming CO Direct Ringing ......................................................................................................... 4-35

Message Interval Timer ................................................................................................................... 4-35

No-Answer Recall Timer ................................................................................................................. 4-36

No-Answer Retry Timer .................................................................................................................. 4-36

Overflow Station Assignment ...................................................................................................... 4-37

x Contents

Overflow Station Forwarding ....................................................................................................... 4-38

Overflow Timer .................................................................................................................................. 4-39

Primary Agent Assignments ......................................................................................................... 4-39

Primary Recorded Announcement ............................................................................................. 4-40

Recorded Announcements ........................................................................................................... 4-40

Recorded Announcement Tables ............................................................................................... 4-40

Ring Timer ........................................................................................................................................... 4-43

Secondary Recorded Announcement ....................................................................................... 4-43

UCD Available/Unavailable ........................................................................................................... 4-44

UCD Calls In Queue Display .......................................................................................................... 4-45

Wrap-up Timer ................................................................................................................................... 4-45

Initialize UCD Group Parameters ................................................................................................4-46

Print UCD Group Parameters ........................................................................................................ 4-47

Introduction ............................................................................................................................................... A-3

Functional Performance ........................................................................................................................ A-4

Caller ID Name/Number ................................................................................................................. A-4

Caller ID Name/Number ........................................................................................................................ A-4

Calling Number / Name Display ..................................................................................................A-5

Incoming Number/Name for SMDR Records .......................................................................... A-6

Caller-Entered ICLID Digits ............................................................................................................ A-6

Local Name Translation .................................................................................................................. A-7

ICLID Programming ................................................................................................................................. A-7

Enable / Disable ................................................................................................................................. A-8

Name in Display ................................................................................................................................ A-8

Baud Rate Display ............................................................................................................................. A-8

Port Assignment ................................................................................................................................ A-9

Ring Delay Timer ............................................................................................................................... A-9

Initialize ICLID Tables ....................................................................................................................... A-10

Print ICLID Tables .............................................................................................................................. A-11

ICLID Call Management Tables ........................................................................................................... A-14

Answered Call Management Table ............................................................................................ A-14

Unanswered Call Management Table ....................................................................................... A-15

Introduction ............................................................................................................................................... B-3

LCR Tables ........................................................................................................................................... B-3

LCR Flowchart .................................................................................................................................... B-4

Operation (When LCR is Enabled) ............................................................................................... B-5

Programming LCR Tables ...................................................................................................................... B-5

3-Digit Area / Office Code Table .................................................................................................. B-6

6-Digit Office Code Table ............................................................................................................... B-7

Exception Code Table ..................................................................................................................... B-8

Route List Table ................................................................................................................................. B-8

Insert / Delete Table ......................................................................................................................... B-10

Daily Start Time Table ..................................................................................................................... B-11

Weekly Schedule Table ................................................................................................................... B-12

LCR Routing for Toll Information ................................................................................................ B-14

Contents xi

LCR Call Progress ............................................................................................................................... B-14

Default LCR Database ...................................................................................................................... B-15

Forced Least Cost Routing (LCR) ................................................................................................. B-15

LCR Class of Service (COS) ............................................................................................................. B-16

Enable / Disable Least Cost Routing .......................................................................................... B-18

Call Cost Display ................................................................................................................................ B-18

Initialize LCR Tables .......................................................................................................................... B-19

Print LCR Tables ................................................................................................................................. B-20

LCR Printout ........................................................................................................................................ B-21

Introduction ............................................................................................................................................... C-3

Program Mode Entry (Key Station) .................................................................................................... C-5

Program Mode Entry (Data Terminal or PC) ................................................................................... C-5

Initialization ............................................................................................................................................... C-5

Database Programming Worksheets ................................................................................................C-6

Database Upload/Download Routine .............................................................................................. C-6

Upload/Download through Remote Administration .......................................................... C-6

Programming Tables .............................................................................................................................. C-11

Quick Reference Tables .......................................................................................................................... D-3

Flash Code Index ............................................................................................................................... D-3

Default Numbering Plan ........................................................................................................................ D-13

Part Numbers ............................................................................................................................................. D-17

xii Contents

Figures xiii

Figures

Digital Key Telephone ....................................................................................................................................... 1-6

Flash 31 Button Mapping ................................................................................................................................ 2-10

Verified Account Codes Printout ................................................................................................................... 2-13

CO Line Attributes Printout ............................................................................................................................. 2-62

Dial Pad Keys ........................................................................................................................................................ 2-68

CO Port Attributes and Feature Codes Printout ...................................................................................... 2-87

Directory List Keypad Map .............................................................................................................................. 2-108

Directory Dialing Keypad Map ....................................................................................................................... 2-109

Directory Dialing Table Printout .................................................................................................................... 2-112

Dial-By-Name Keypad Map ............................................................................................................................. 2-113

Hunt Group Parameters Printout .................................................................................................................. 2-148

Wiring - Music Source to a CO Line .............................................................................................................. 2-169

Name In Display Keypad Map ........................................................................................................................ 2-172

Other Keypad Codes (Date and Time) ......................................................................................................... 2-191

Hook Switch Activity .......................................................................................................................................... 2-209

System Speed Numbers Printout .................................................................................................................. 2-218

Station Attributes Printout .............................................................................................................................. 2-221

SMDR Printout ...................................................................................................................................................... 2-226

System Parameters Printout ........................................................................................................................... 2-235

Exception Tables Printout ................................................................................................................................ 2-249

Voice Mail Group Parameters Printout ....................................................................................................... 2-265

Directory List Keypad Map .............................................................................................................................. 3-9

DSS Console Map #1 .......................................................................................................................................... 3-17

DSS Console Map #2 .......................................................................................................................................... 3-18

Caller ID System Configuration ...................................................................................................................... A-3

ICLID Translation Tables Printout .................................................................................................................. A-12

LCR Flowchart ...................................................................................................................................................... B-4

Daily Start Time and Weekly Schedule Tables .......................................................................................... B-12

Daily and Weekly Start Time Table ............................................................................................................... B-13

Data Terminal Program Codes Cross Reference ...................................................................................... C-4

Programming Button Mapping ..................................................................................................................... C-4

KSU to PC Connection Configuration .......................................................................................................... C-6

xiv Figures

Ta bl e s xv

Tables

Digital Key Telephone Buttons ...................................................................................................................... 1-7

Verified Account Code Table Defaults ........................................................................................................ 2-12

Class of Service (COS) ........................................................................................................................................ 2-54

CO Line Attribute Defaults .............................................................................................................................. 2-60

CO Line Ringing Assignments ........................................................................................................................ 2-71

DID/ICLID Ringing Assignments .................................................................................................................... 2-100

CO Line Conference Flag .................................................................................................................................. 2-104

Directory Dial Table Defaults .......................................................................................................................... 2-111

Ringing Tones ...................................................................................................................................................... 2-115

Ringing Tones ...................................................................................................................................................... 2-117

CO Line Barge In Flag ........................................................................................................................................ 2-126

Flash Rates ............................................................................................................................................................. 2-130

Hunt Group Defaults .......................................................................................................................................... 2-148

Liquid Crystal Displays (LCD) .......................................................................................................................... 2-159

MOH Programming Codes .............................................................................................................................. 2-171

CO Line Privacy Flag ........................................................................................................................................... 2-195

Station Privacy Flag ............................................................................................................................................ 2-197

Station Attribute Defaults ................................................................................................................................ 2-219

System Parameter Defaults ............................................................................................................................. 2-231

Class of Service .................................................................................................................................................... 2-240

Allow / Deny Table ............................................................................................................................................. 2-241

Exception Table Defaults ................................................................................................................................. 2-248

Voice Mail Group Defaults ............................................................................................................................... 2-264

Attendant Features ............................................................................................................................................ 3-4

ICLID Answered Call Management ............................................................................................................... 3-20

ICLID Unanswered Call Management .......................................................................................................... 3-21

Dial Pad Keys ........................................................................................................................................................ 4-14

Voice Mail RAN Announcer Options ............................................................................................................ 4-22

ACD Group Defaults ........................................................................................................................................... 4-32

Voice Mail RAN Announcer Options ............................................................................................................ 4-41

UCD Group Defaults .......................................................................................................................................... 4-46

ICLID Table Defaults ........................................................................................................................................... A-10

Caller ID Display (Answered Calls) ................................................................................................................ A-14

Caller ID Display (Unanswered Calls) ........................................................................................................... A-15

LCR Class of Service Table ................................................................................................................................ B-9

LCR Table Defaults .............................................................................................................................................. B-19

System Parameters ............................................................................................................................................. C-11

Directory Dialing Defaults (FLASH 23) ......................................................................................................... C-25

Hunt Group Parameters (FLASH 30) ............................................................................................................. C-28

Verified Account Codes (FLASH 31) ............................................................................................................. C-29

CO Line Programming (FLASH 40) ................................................................................................................ C-33

Miscellaneous CO Parameters (FLASH 40/41) .......................................................................................... C-34

Ta bl e s xvi

CO Line Ringing Assignments (FLASH 40) ................................................................................................. C-34

ICLID Default Ringing Assignments (FLASH 43) ...................................................................................... C-35

Station Programming (FLASH 50/51) .......................................................................................................... C-41

Button Assignment Chart (FLASH 50/51) ................................................................................................... C-43

Name/Number Translation Table (FLASH 55) .......................................................................................... C-44

System Speed Dial Numbers .......................................................................................................................... C-47

ACD Group Parameters (FLASH 60) .............................................................................................................. C-49

UCD Group Parameters .................................................................................................................................... C-58

Voice Mail Group Parameters ......................................................................................................................... C-59

Exception Tables (FLASH 70) .......................................................................................................................... C-60

Least Cost Routing (FLASH 75) ....................................................................................................................... C-62

Route List Table ................................................................................................................................................... C-63

Insert/Delete Tables ........................................................................................................................................... C-65

3-Digit Area/Office Code Route List Table ................................................................................................. C-67

6-Digit Area Code/Routing Table .................................................................................................................. C-68

6-Digit Office Code Table ................................................................................................................................. C-69

Feature Default Values ...................................................................................................................................... D-3

Triad-S Part Numbers ........................................................................................................................................ D-17

Introduction

1

This manual provides the information necessary to operate and maintain the Triad-S
System. The described features are based on the current software release. If any of
these features do not work on your system, call your sales representative regarding
upgrade of your system.

1-2 General Description

Chapter 1 - Introduction

General Description

Allows Flexibility and Software Control

The Triad-S Digital Key Telephone System is a fully digital hybrid Key Telephone System,
designed to meet the telecommunication needs of small to medium-sized business offices.

The system has been designed to allow a high level of software control over the system's
hardware. The software incorporates a vast array of features and capabilities including PC
Database Administration, Least Cost Routing, ACD, etc.

Incorporates Command Processing & Voice Switching

The Triad-S System incorporates state of the art digital technology for command processing
and voice switching, using a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM,
"A" law or "U" law) distributed switching matrix.

Supports Multiple Devices

The Triad-S system supports a combination of Digital Keysets and wireless terminals as well
as analog single line devices. With the keysets, commonly used features are activated by
direct button selection. Additionally, many functions may be accessed by dialing specific
codes or optionally, by assigning these dial codes to Flexible Buttons on the keyset. In
addition to key telephones, an array of optional terminals is available.

With the flexibility of the Triad-S extensive feature content, and the capability to use an array
of instruments, the Triad-S can be tailored to meet the short and long term needs of the most
demanding customer requirements.

General Description 1-3

Chapter 1 - Introduction

System Features

This page displays a condensed list of the extensive features available in the Triad-S System:

911 Feature
Account Codes
Answering Machine Emulation
Attendant Assignment / Features
Automatic Call Distribution (ACD) *
Automatic Privacy
Background Music
Battery Back-Up (Memory)
Baud Rate Assignments
Call Back
Call Coverage
Call Forward
Call Forward - Preset
Calling Forward Override
Calling Station Handsfree Mode Override
Calling Station Tone Mode / Override
Call Park - Station
Call Park - System
Call Pickup
Call Transfer
Camp On
Centrex/PBX
Class Of Service (COS)
CO Line - Access
CO Line Attributes
CO Line DTMF Sending
CO Line Group
CO Line - Identification
CO Line - Incoming Ringing Assignment
CO Line Loop and Pool Buttons
CO Line - Loop Supervision
CO Line - Queue
CO Line - Ringing Options
CO Port Parameters
CO Ring Detect Timer
Conference
Cordless Key Telephone Unit Feature Button
Database Administration
Database Printout (Dump)
Dial By Name
Dial Pulse Sending
Direct Inward System Access (DISA)
Direct Station Selection / Busy Lamp Field
Direct Transfer Mode
Directory Dial
Distinctive Ringing
Do Not Disturb
Executive Override
Executive / Secretary Pairs
External Day Ring
External Night Ring
Fixed Station/Port Number
Flash Rates (Programmable)
Flexible Button Assignment
Flexible Numbering
Group Listening
Headset Mode
Hold - Exclusive
Hold - Preference
Hold - System
Hot Keypad
Hot Line / Ring Down
Hunt Groups
ICLID / Caller ID*
Idle Speaker Mode

Incoming Calling Line Identification
Initializing - System Parameters
Intercom
Inter-Digit Time-Out
Keyset Mode
Last Number Redial
LCD - Contrast
LCD - Display
Least Cost Routing (LCR)
Message Wait
Message Waiting Reminder Tone
Music-On-Hold
Mute Key
Name In Display
Name / Number Translation Table
Night Service
Off-Hook Signaling
Off-Hook Voice Over
Outside Calls
Paging
Pause Timer
PBX Dialing Codes
Personal Messages
Preferred Line Answer
Printing - System Parameters
Privacy Release
Private Line
Recall
Repeat Redial
Relay Programming
Remote Administration*
Remote System Monitor And Maintenance*
Save Number Redial (SNR)
Serial Number (MPB)
Single Line Telephone (SLT)
Software Identification (MPB)
Software Version (MPB)
Speakerphone
Speed Dial
Station Attributes
Station Identification
Station Message Detail Recording
Station Relocation
Station Speed Dial Numbers
System Parameters
System Reset
System Speed Bin Access
Text Messaging (Silent Response)
Toll Restriction
Uniform Call Distribution (UCD)
Universal Day/Night Answer
Voice Mail
Voice Mail In-Band Features
Voice Mail One-Touch Recording
Voice Mail Outpulsing Table
Volume Control

* = May require additional hardware or software

1-4 General Description

Chapter 1 - Introduction

Digital Keyset Telephones

Each Triad-S System provides all the keys, indicators, and features described.

Handset and Speaker are located at the left side of the front panel. A handset is provided to
allow confidential conversation when desired. Lifting the handset from its cradle (going
off-hook) disengages the station’s built-in speaker. The speaker is located directly below the
center portion of the handset. The station may be operated with the handset on-hook. When
this occurs, audio is transmitted to the station user through the station’s speaker.

Flexible Buttons provide access to idle outside lines, DSS/BLF for internal stations, access
speed dial numbers and activate features. These buttons can be programmed by the
individual station user. The default flexible feature buttons are described as follows:

» CALL BACK button lets you initiate a call back request to another busy station. As soon as

that station becomes idle, the station that left the call back request is automatically
signaled. A flexible button must be assigned to use this feature.

» PICK-UP button lets you pick up a tone ringing intercom call, transferred, incoming, or

recalling outside call to a specific unattended station, by group or directed call pick-up.

» DND (DO NOT DISTURB) button lets the user place their telephone into Do Not Disturb

mode to eliminate incoming outside line ringing, intercom calls, transfers and paging
announcements. The station in DND can use the telephone to make normal outgoing
calls. On Attendant stations, this button becomes the system Night Mode button. A
flexible button must be assigned to use this feature.

» LINE QUEUE button lets you queue to an outside line when all lines in a group are busy.

Your station is placed in queue, awaiting a line in the same group to become available.

Outside Calls are announced by a tone signal repeated every 3.2 seconds. The
corresponding outside line indicator flashes slowly.

Intercom Calls can be tone ringing or voice announced. If voice announced, the receiving
station receives three tone bursts prior to the announcement. If a tone ringing call, the
receiving station hears a tone ring every 2.4 seconds.

Enhanced 8-Button Speakerphone

The Enhanced 8-button Digital Telephone is compact in
size with many features normally found only in larger
telephone. The 8 flexible, dual-color LEDs can be
assigned as DSS,CO/PBX/Centrex or feature/function
buttons. When used as DSS buttons, station status can
be seen in a single glance. When used as CO/PBX/
Centrex buttons, line status is easily monitored.

The 4 fixed features include oversized on/off and hold
buttons and fixed volume buttons. The 4 flexible
buttons can be assigned as a CO/PBX line, DSS button,
Speed Dial or Feature button.

To help manage calls more efficiently, this integrated speakerphone has call announce with hands-free
intercom and a hot keypad that allows dialing while the phone is on-hook.

General Description 1-5

Chapter 1 - Introduction

Executive 12-Button Speakerphone

The Executive 12-button Digital Telephone has 12
flexible buttons with dual color LEDs that can be
assigned as DSS, CO/PBX/Centrex or feature/function
buttons. Each flexible button can be assigned as a CO/
PBX line, DSS button, Speed Dial or Feature button. As
DSS buttons, station status can be seen in a single
glance. When used as CO/PBX/Centrex buttons, line
status is easily monitored.

The telephone also features 11 fixed feature buttons
including on/off, mute and hold buttons, speed dial,
message wait, forward and a volume control bar.

Executive 24-Button Speakerphone

The Executive 24-button Digital Telephone has 24
flexible, dual color LEDs that can be customized for
each application.

When the flexible button are used as DSS buttons,
station status can be seen in a single glance. When
they are used as CO/PBX/Centrex buttons, line status
is easily monitored.

This integrated speakerphone offers call announce
with hands-free intercom and a hot keypad that allows
dialing while the phone is on-hook.

Elite 30-Button Large Screen Telephone

The Elite 30-Button Large Screen Display telephone
provides one-touch access to an interactive menu of
commonly used features such as DND, last number
redial, voice mail, speed dial, and call park.

The large display telephone has 11 fixed-feature
buttons and 30 flexible buttons that can be assigned
as CO/PBX/Centrex lines, Station DSS, or feature/
function buttons. This telephone also features an
integrated speakerphone, call announce with
handsfree intercom, a volume control bar, a 7-line by
16-character LCD with 10 softkeys, and long life LEDs.

Additional features include: on-screen name directory, a monthly calendar display, voice mail feature
displays, and 11 message status options.

1-6 General Description

Chapter 1 - Introduction

DSS Console

When the DSS Console is added, 48 additional
buttons can be used to support an attendant or
answering position.

Digital Keyset/Button Diagram

The following illustration and its corresponding
table describe the fixed features of the Vodavi 24-Button Digital Display Telephone.

Programming Requirement

A 24-button display telephone is necessary when programming the system features and
functions available with the Triad-S System.

3

9

#

E

T

U

M

9

4

CAMP ON CONF

MSG FORWARD

FLASH

TRANS

D

L

O

H

5

S

T

A

1

5

J

U

L

2

1

9

9

3

1

1

2

:

3

1

p

m

16

12

6

2

VOLUME

HTP

1

ghi

4

prs

7

S

SPEED

def

abc

2

3

mno

jkl

6

5

wxy

tuv

8

oper

0

F

F

O

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N

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11

10

8

13

7

14

15

Figure 1-1: Digital Key Telephone

General Description 1-7

Chapter 1 - Introduction

Table 1-1: Digital Key Telephone Buttons

NUMBER FEATURE BUTTON FUNCTION

1

Display
(Executive Models only)

Displays information about telephone status, dialing directories, and
text message information.

2 h.t.p. Used to select mode of operation: Handsfree, Tone, or Privacy.

3

msg Key Used for Auto-CallBack to a telephone which has left a text message

or to access voice messages.

4 conf Key Used to establish conference calls.

5

6

forward Key Used to forward your calls to another destination, such as a station

or voice mail.

speed Key Used to access speed dialing, save number redial, and last number

redial. This button also is used to access flex button programming.

7 trans Key Used to transfer an outside call from one station to another.

8

9

mute Key Used to activate/deactivate MUTE function. When activated, the

party on the other end cannot hear you.

camp-on Key Used to alert a busy station that an outside line is on hold and

waiting for them.

10 on/off Key Used to make a call without lifting the handset.

11

12

flash Key Used to end an outside call and to restore dial tone without hanging

up receiver.

volum e Key Used to adjust level of tones, background music, ringing, receiver

volume, and display contrast.

13 hold Key Used to place outside calls on hold or to retrieve held calls.

14 Microphone Used to talk with other party without using the handset.

15 Speaker Outputs tones and voice at your extension.

16 Flexible Button Keys Used to access outside lines or access call-handling features.

» » » » » » »

NOTES

» » » » » » »

Features and Operation

2

Detailed descriptions of the System and Station features are presented in alphabetical
order. An abbreviated feature index, that is organized in Flash code numerical
sequence, is provided in Appendix D.

2-2 About This Manual

Chapter 2 - Features and Operation

About This Manual

Content Summary

Chapters

The following chapters contain the descriptions, programming steps, and operating
procedures for the more commonly-used features and functions.

2 - Features & Operation

3 - Attendant Features & Operation

4 - Call Distribution - ACD / UCD

Appendices

These Appendix chapters contain detailed information on how to use the more
complex features available.

A - ICLID / Caller ID

B - Least Cost Routing (LCR)

Worksheets and Tables have been placed at the end of this book for easy access to
specific customer system information and frequently-used flash and feature codes.

C - Customer Database Worksheets

D - Quick Reference Tables

Flash Codes
Default Numbering Plan

Part Numbers

About This Manual 2-3

Chapter 2 - Features and Operation

Manual Format & Description

This diagram explains how the Features/Operations are organized in the following chapters
and appendices. The manual format follows the basic outline as shown, but omits those
elements that do not apply to a particular Feature or Operation.

Feature / Operation

Narrative to explain the feature/operation.

Sub-Feature / Operation

Description

Narrative to explain the sub-feature/operation.

Related Information

Quick Reference

¬

Flash XX Button X The xxxx function MUST

also be enabled.

Programming Steps

Consists of those actions required of a system
administrator to program single or multiple phones in
the system or system features using a 24-button digital
telephone.

This section assumes that you have already entered
database administrative programming using the string

.][.

of [

DEFAULT … Shows the system default setting.

][3][2][2][6] (default password).

Operation

Describes how the user operates the digital telephone.

℡

ELECTRONIC TELEPHONE

When the Electronic Telephone operation differs from
digital, those differences are described.



SINGLE LINE TELEPHONE

When the Single Line Telephone operation differs from
the digital telephone, those differences are described.

Conditions

» Describes any special criteria that affects the

programming or operation of the feature.

2-4 911 Feature

Chapter 2 - Features and Operation

911 Feature

Description

The 911 Feature allows stations in the system to dial 911 without using an access code. 911
calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the
911 call is placed.

When this feature is enabled, Trunk Group/LCR Access Code 9 is not available.

Related Information

Quick Reference

¬

Flash 12 To insert [9] for Centrex 911 calls (Refer to “PBX Dialing

Programming Steps

To enable/disable the 911 feature:

Codes” on page 2-53

.)

1. Press the 911 FEATURE flexible button (FLASH 06, Button #13). The following message
displays:

911 FEATURE 0-1
DISABLED

2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled

[1] = Enabled

DEFAULT … Disabled

To designate the line(s) for 911 use:

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

911 Feature 2-5

Chapter 2 - Features and Operation

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press Button #15 to designate the line for 911 use.

911 TRUNK 0-1
DISABLED

5. Enter a 0 or 1 on the dial pad to enable/disable this feature.

[0] = Disabled

[1] = Enabled

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

911 Alert

DEFAULT … Disabled

Description

Any station user or attendant who programs a flexible button for 911 ALERT (feature code

608) will be alerted of internal stations placing 911 calls. The system can store the sixteen
most recent 911 calls. Calling information includes the time/date of the call, as well as the
station number from which the call was placed.

The initial 911 Alert indications include:



Audible ringing tone



Green flashing 911 ALERT flexible button LED



Automatic LCD display of 911 call information

E911 CALL XX: STA XXXX
MM/DD/YY HH:MM

XX = Index number (01-16)

Operation

Station users and attendants can press the 911 ALERT flexible button as necessary to view
additional 911 calls’ information in the stored list. After a station user or attendant views the
information for all 911 calls in the system list:



All users’ LEDs change to a solid red indication.



The audible ringing tone at all stations ceases.



The LCDs at all stations revert to a normal display.

2-6 911 Feature

Chapter 2 - Features and Operation

The list remains available for review by pressing the 911 ALERT flexible button as necessary,
until after the messages are deleted.

To delete logged 911 Alert messages:

An attendant uses the following steps to delete the messages on a system-wide basis.

1. Press the 911 ALERT flexible button to display the 911 call information for deletion.

2. Press FLASH to delete that message.

Enhanced 911 Integration

Description

The E911 feature integrates the system to the Proctor PBX ANI-LINK product to provide
enhanced 911 service. Loop Start lines can be connected to the Proctor unit and
programmed to be 911 lines (FLASH 40, Page A, Button #15). When a 911 call is made from a
station in the system, the system will send 911XXXX (XXXX=Station # that placed the 911 call)
in DTMF format to the Proctor. If the station number is less than 4 digits, a leading 0 will
automatically be added. The Proctor unit then accesses a call trunk and sends the
information in the proper format to the 911 Center.

This feature also provides a means to identify a power failure signal from the Proctor Unit. If a
power failure signal is detected, the KSU routes 911 calls via trunks other than those marked
for 911 use until the signal is removed.

The E911 feature ensures access to 911 by freeing a CO Line, then making a call.
If you are using Centrex lines, a 2-second setting is recommended for Guard Timer

programming (Flash 40, Page C, Button #6). This avoids situations where a line is
seized by the 911 call before an existing call is dropped, causing the emergency call
to be conferenced with the existing call.

Programming Steps

1. Press the ENHANCED 911 button (FLASH 06, Button #14). The following message
displays:

ENHANCED 911 0-1
DISABLED

2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled

[1] = Enabled

DEFAULT … Disabled

Conditions

» The 911 Feature (FLASH 06, Button #13) must be enabled for Proctor Integration to work.
» Only the lines connected to the Proctor should have the 911 Enable programmed

(FLASH 40, Page A, Button #15).

» It is recommended to have a power failure procedure in place to ensure that 911 calls are

always routed. Refer to FLASH 09, Button #7 for programming information.

Account Code 2-7

Chapter 2 - Features and Operation

Enhanced 911 Power Failure Station

Description

The power failure signal is designed to be used with the normally open (NO) power failure
leads from the Proctor unit connected to an SLT port or SLA device. When the leads close in
power failure, this is detected as an off hook and 911 routing ceases to the Proctor unit. 911
calls are sent via trunks other than those marked for 911 use until the power failure lead
opens, which is detected as an on hook. 911 calls are then routed again to the Proctor unit.

Programming Steps

1. Press the E911 POWER FAILURE STATION button (FLASH 09, Button #7). The following
message displays:

PROCTOR 911 P/F ####
####

2. Enter a valid SLT station number (100-8999) to be used as the power failure station.

3. Press HOLD to save the entry. A confirmation tone sounds.

Conditions

» During a power failure, 911 calls are sent via trunks other than those marked for 911.
» During a power failure, the station’s digit information is not sent.
» The feature requires either an SLT port or an SLA port for the integration to work.

Account Code

Description

An account code is the last field within Station Message Detail Recording (SMDR), that
provides tracking capabilities for specific calls by entering a verified/non-verified, variable
length (up to 12 digits) identifier.

The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be
enabled to use account codes.

Related Information

¬

Flash 2 1 Button 1 The SMDR func tion MUST be enabled (Refer to “SMDR Enable /

Quick Reference

Disable” on page 2-227

.)

2-8 Account Code

Chapter 2 - Features and Operation

Operation

When connected to an outside line call:

1. Press the preprogrammed ACCOUNT CODE button (feature code 627 - refer to “Flex ible

Button Assignment” on page 2-130).

2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed).



If account code is less than 12 digits, an [.] must be entered to return to the call.



If account codes are forced, the account code must be entered prior to dialing the
outside number.

SMDR must be enabled for the Account Code feature to operate. Also, SMDR
must be enabled for the account code to become part of the SMDR record.

Account Codes - Forced

Description

The Triad-S allows arranging of the system so that station users must enter an account code
before placing an outside call.

Account codes can also be used as a Traveling Class-of-Service to upgrade a restricted
station’s class-of-service for unrestricted dialing. Account codes must be entered before the
call when forced.

The system can force account codes on all restricted calls.



When the Forced Account Code option is enabled, and the account code is entered, a
station’s Class of Service is upgraded to day COS1, night COS1.



If option is disabled, a station’s COS is not upgraded but the account code continues to be
part of the SMDR record.

Programming Steps

1. Press ACCOUNT CODES flexible button (FLASH 05, Button #8) to determine whether the
use of Account Codes is forced or optional.

2. Enter a 0 or 1 that corresponds with the following entries:

[0] = Disabled
[1] = Enabled

FORCED ACCOUNT CODE 0-1
DISABLED

3. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … Account Codes are optional.

Account Code 2-9

Chapter 2 - Features and Operation

Operation

Prior to placing an outside line call:

1. Press the preprogrammed ACCOUNT CODE button.

2. Dial account code up to 12-digits.

SMDR must be enabled for the Account Code feature to operate. Also, SMDR must
be enabled for the account code to become part of the SMDR record. Refer to

“SMDR Enable / Disable” on page 2-227.



SINGLE LINE TELEPHONE

To enter an Account Code before a call:

1. Lift the handset.

2. Dial [627].

3. Dial the account code.

If the account code contains fewer than 12 digits, dial [.] to return to the intercom
dial tone.

4. Dial [9] or CO Access code. Dial tone sounds.

5. Dial the desired number.

To enter an Account Code during a call:

1. Depress the hookswitch momentarily. Your call will be placed on executive hold while
you enter your account code.

2. Dial [627].

3. Dial the account code.

If the account code contains fewer than 12 digits, dial [.] to automatically return to the call.

Account Codes - Traveling COS (Verified)

Description

The Verified Account Code/Traveling Class of Service (COS) feature provides the ability to
track specific calls by entering a verified, variable length (up to 12 digits) identifier. Each
account code can be assigned a day and night Class of Service for determining the dialing
privileges allowed by that account code.

This feature provides a means for users to override a restricted station. If the dialed account
code matches the Verified Account code table, an intercom dial tone is returned, otherwise
an error tone is presented.

Using verified Account Codes is optional, available on a system-wide basis. SMDR must be
enabled for the account code to print as part of the SMDR record. The Triad-S allows up to
250 12-digit account codes for verification purposes.

2-10 Account Code

Chapter 2 - Features and Operation

ACCT

CODE

5

5

5

5

5

5

1Q

5T

9O

13 D

17 J

21 Z

Figure 2-1: Flash 31 Button Mapping

Related Information

¬

Flash 21 Button 1 The SMDR function MUST be enabled (Refer to “SMDR

Programming Steps

CLASS OF

SERVICE

5

5

5

5

5

5

2W

6Y

10 P

14 F

NEXT PREV

18 K

22 X

DELETE ACCT

CODE

5

5

5

5

5

5

Quick Reference

Enable / Disable” on page 2-227

3E

7U

11 A

15 G

19 L

23 C

ERASE
DIGITS

5

5

5

5

5

5

.)

4R

8I

12 S

16 H

20 ;

24 V

To enable or disable Verified Account Codes:

1. Press the VERIFIED ACCT CODES flexible button (FLASH 06, Button #3). The following
message displays:

VERIFIED ACCT CODES 0-1
DISABLED

2. Enter 0 or 1 on the dial pad to enable/disable Verified Account Codes.
[0] = Disabled

[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … Verified Acct Codes are disabled.

To assign Verified Account Codes:

1. Press FLASH and dial [31]. The following message displays:

ACCT COS
XXXXXXXXXXXX ##

ACCT = Up to 12-digit account code
COS = Class of Service for account codes

Account Code 2-11

Chapter 2 - Features and Operation

(Refer to Figure 2-1 on page 2-10 for FLASH 31 button mapping.)

2. Press the ACCT CODE flexible button (FLASH 31, Button #1). Enter up to 12 digits
(0-9, *, #). [*] represents a do not care digit. The system ignores all digits after this digit
when entering an account code. The [#] represents a single do not care digit.

3. Press the CLASS OF SERVICE flexible button (FLASH 31, Button #2). Enter a 2-digit Class
of Service Number (1-7) that corresponds to Class of Service 1-7. The first digit represents
Day COS and the second digit represents Night COS.

4. Press HOLD to complete the entry. A confirmation tone sounds.

Existing account code entries display in numerical order from lowest to highest.
If an existing account code displays on the LCD when FLASH 31 is initially entered,
the programming procedure creates a new account code, but does not delete the
account code initially shown. If the intent is to change an existing account code
from one number to another, perform the assignment procedure and delete the
undesired account code entry by following the procedure in the following section.

DEFAULT … No Account Codes are assigned.

To delete the currently displayed Verified Account Code:

1. Press the DELETE CODE flexible button (FLASH 31, Button #3) to delete the entire
account code entry.

2. To display the next account code on the LCD, press the NEXT flexible button (FLASH 31,
Button #18).

3. To display the previous account code on the LCD, press the PREVIOUS flexible button
(FLASH 31, Button #19).

To erase previously entered digits:

1. Press the ERASE DIGITS flexible button (FLASH 31, Button #4)

2. Each press of the button erases one digit. Continue until all desired digits are erased.

3. Re-enter the correct digits, then press HOLD to complete the entry. A confirmation tone
sounds.

Operation

To use Verified Account Codes:

1. Press preprogrammed ACCOUNT CODE button before accessing a CO line.

2. Dial the account code up to 12-digits. If the account code matches a verified account
code, intercom dial tone is returned. Otherwise an error tone is presented.

3. Access the outside CO line or dial the LCR code and dial the desired number.

SMDR must be enabled for the Account Code feature to operate. Also, SMDR must
be enabled for the account code to become part of the SMDR record.

2-12 Account Code

Chapter 2 - Features and Operation



SINGLE LINE TELEPHONE

To enter an Account Code before a call:

1. Lift the handset.

2. Dial [627].

3. Dial the account code.

If the Account Code contains fewer than 12 digits, dial [.] to return to the intercom
dial tone.

4. Dial [9] or CO Access code. Dial tone sounds.

5. Dial the desired number.

Conditions

» Verified Account Codes allow use of an account code as a traveling Class of Service.
» If LCR is activated in the system and verified account codes are activated, the user must

enter the account code before dialing the LCR code.

» When verified account codes are activated, station MUST enter an account code to dial a

number that is restricted through station COS and toll restriction. An account code is not
required for calls that are unrestricted through station COS and toll restriction.

» When verified account codes are not forced, a station user may place a call without

entering an account code. In this case, the station user's COS is based on their station
COS. In this case, a user can enter a verified account code to upgrade their COS.

» The Redial feature does not support Verified Account Codes.
» Keyset users must preprogram an ACCOUNT CODE flexible button.

Initialize Verified Account Code Table

Description

The Verified Account Code Table may be initialized to set all data fields to default values.

Table 2-1: Verified Account Code Table Defaults

Program

Code

FLASH 31 VERIFIED ACCOUNT CODES

Flexible

Button

1 Account Code None

2 Class of Service None

3 Delete Code N/A

4Erase Digits N/A

Features

Default Value

(after initialization)

Account Code 2-13

Chapter 2 - Features and Operation

Programming Steps

1. Press the INITIALIZE ACCT CODES flexible button (FLASH 80, Button #14). The following
message displays:

INITIALIZE ACCT CODES
PRESS HOLD

2. Press the HOLD button. A confirmation tone sounds.

Print Verified Account Codes

Description

The Print Verified Account Codes command dumps the entire database as a permanent
record which can serve as a hardcopy of the database. The system baud rate must match that
of the printer or receiving device.

ACCOUNT CODE TABLE 11

ENTRY

-----

00
01
02
03
04
05
06
07
08
09
10

COS

---

##
##
##
##
##
##
##
##
##
##
##

DGTS

----

12
13
14
15
16
17
18
19
20
21
22
23
24
25

##
##
##
##
##
##
##
##
##
##
##
##
##
##
##

26
27
28
29
30
31
32
33
34
35
36
37
38
39
40

... and so on through 249

##
##
##
##
##
##
##
##
##
##
##
##
##
##
##

Figure 2-2: Verified Account Codes Printout

Programming Steps

1. Press the PRINT ACCT CODES flexible button (FLASH 85, Button #15). The following
message displays:

PRINT ACCT CODES
PRESS HOLD

2. To print the VERIFIED ACCT CODES, press the HOLD button. The following message
displays:

PRINTING ACCT CODES

When the system finishes sending the requested information to the printer, a
confirmation tone sounds.

2-14 Answering Machine Emulation

Chapter 2 - Features and Operation

Answering Machine Emulation

Description

When a call is sent to a voice mailbox, the station associated with that can press a
preprogrammed button to listen to the caller leaving the voice mail message. If the mailbox
owner decides to speak with the caller, the owner can press the preprogrammed button to
be connected to the caller.

Two methods of notification are available, Ring Mode or Speaker Mode. The preprogrammed
button type (654+0=Ring Mode, 654+1=Spkr Mode) defines the operation mode.

EXAMPLE -- Station A user places their phone in the answering machine mode by pressing
the flexible button programmed on the telephone. The button light is solid red. Whatever
button type is assigned on the telephone defines the operation mode of the feature.

When an incoming CO call rings at a station and forwards (except busy type) to the station’s
voice mailbox:



In RING MODE, the preprogrammed answering machine flexible button flashes at
480 ipm red while the caller is in the owner’s mailbox. The mailbox owner presses the
preprogrammed flashing button and the audio is broadcast over the speaker of the
keyset. The mute key is enabled on the keyset at this point. The LED light is solid green.



In SPKR MODE, the voice mail message is broadcast over the speaker. The mute key is
enabled on the keyset and the LED light is solid red.

Display Messages

When a call is ringing the station in ring mode, this message displays:

SCREENING RING

MMM DDYY HH:MM am

When a station is monitoring the caller in VM, this message displays:

SCREENING

MMM DD YY HH:MM am

Answering Machine Emulation only operates on Station Forwarding.

Operation

To set the Operation Mode:

1. Press [SPEED] + [SPEED].

2. Press the desired flexible button for programming.

3. Dial [654] + [0] to select the ring mode or dial [654] + [1] to select the speaker mode.

A confirmation tone sounds.

Attendant Assignment / Features 2-15

Chapter 2 - Features and Operation

The Mailbox Owner has the following options when a call is sent to a voice mailbox:

To leave the caller in the voice mail and stop the speaker broadcast, press the ON/OFF
button. The mailbox owner can continue to listen to the message being left without
taking action at their keyset. When the caller disconnects after leaving the voice mail
message, the button returns to solid red and the keyset returns to idle.

To talk to the party leaving the message, press the MUTE key. The station remains in the
CONF mode, and the caller hears the voicemail and the station user.

To p ick up the call , press the flexible button. When the call is picked up, the voice mail
system disconnects from the call, and the voice mail port returns to the idle (waiting)
state. The caller is in a normal talk state with the CO caller.



SINGLE LINE TELEPHONE

Answering Machine Emulation cannot be used with Single Line Telephones.

Conditions

» The user must have an Electronic or Digital Keyset.
» Keyset users must preprogram an ANSWER MACHINE flexible button.
» After the in-band digits are sent to the voice mail, the station’s flexible button status is

checked. The feature is executed based on this check. The result of the check is as follows:

Inactive = no feature operation executed

Active = feature executed as per button function (ring mode or speaker mode)

» An idle station can press the flexible button to go to the inactive mode. The LED

extinguishes and no answer machine calls are presented to the station.

» When button is programmed at the station, it is in the inactive mode (LED extinguishes).
» If the station user answers the call, the normal CO line LCD window displays. The call

timer shows the elapsed time including the time the caller was in VM. The call timer does
not start at 0 in this case.

Attendant Assignment / Features

Refer to Chapter 3, Attendant Features and Operation.

Automatic Call Distribution (ACD)

Refer to Chapter 4, Call Distribution - ACD/UCD.

2-16 Automatic Privacy

Chapter 2 - Features and Operation

Automatic Privacy

Description

Privacy is automatically provided on all calls. If one station is conversing, another station
cannot intrude on that line.

The Automatic Privacy feature can be disabled, allowing up to seven other stations to join in
on existing CO line conversations. Refer to “Privacy Release” on page 2-195 for details.

Disabling of the privacy feature may be limited by federal, state or local law, so
check the relevant laws in your area before disabling privacy.

Background Music

Description

Each digital telephone user may receive music over their speaker when an optional music
source is connected to the system. The Background Music feature can be allowed or denied
on a system-wide basis by programming. The system can be programmed to let stations
activate their Background Music, in addition to Music-On-Hold.

Programming Steps

1. Press the BACKGROUND MUSIC flexible button (FLASH 05, Button #6).

2. Enter a valid number (0 or 1) that corresponds with the following:

[0] = Disabled
[1] = Enabled

BACKGROUND MUSIC 0-1
ENABLED

3. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … Background Music channel is enabled.

Operation

1. Dial [632] on the dial pad,

-or-

Press the preprogrammed flexible button.

The LCD display shows the following:

0:OFF 1:CH-1 2:CH-2
MMM DD YY HH:MM am

Battery Back-Up (Memory) 2-17

Chapter 2 - Features and Operation

2. Enter the desired channel on the dial pad. Confirmation tone sounds. Music is now issued
through the speaker.

3. Press the Volume Bar to change the volume. The following message displays:

SPEAKER BGM [#########]
MMM DD YY HH:MM am



SINGLE LINE TELEPHONE

The background music feature is not compatible with single line telephones.

Conditions

» When you pick up the handset or press the ON/OFF button, music automatically

discontinues.

» When the headset is enabled, BGM discontinues.
» A music source must be connected to the BGM/MOH connector.

Battery Back-Up (Memory)

Description

A lithium battery is located on the Main Processing Board (MPB) to protect system memory in
case of commercial power outage or the system power being turned off for a time period.

Battery Back-up Memory retains all system features including system and station speed dial
during a power outage.

Baud Rate Assignments

Description

The optional MISB is for features such as SMDR or ICLID, that use RS-232 connectors.

PORT #1 -- First RS-232C port on the optional MISB

PORT #2 -- Second RS-232C port on the optional MISB

PORT #3 -- Optional modem

5

PORT #1

MISB 1

1Q

PORT #2

MISB 2

5

2W

5

PORT #3
MODEM

3E

5

4R

5

5T

5

6Y

5

7U

5

8I

2-18 Call Back

Chapter 2 - Features and Operation

Programming Steps

Press FLASH and dial [15]. The first button is lit and ready for programming Port #1. The
following message displays:

PORT BAUD
1 9600

1. Press the desired PORT # flexible button (FLASH 15, Buttons #1, #2, or #3) to select the
port to program.

2. Enter a 1-digit number for the baud rate:

[1] = 150 Baud [5] = 2400 Baud
[2] = 300 Baud [6] = 4800 Baud
[3] = 600 Baud [7] = 9600 Baud
[4] = 1200 Baud [8] = 19.2K Baud

The 19.2K Baud rate setting can only be used for system trace.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT . . . Ports #1 and #2 are set at the 9600 baud rate. There is no default setting for
Port #3. The Port #3 baud rate is determined by the connecting device (e.g., PC using Ecom or
HyperTerminal) and is auto-negotiated by the system. The highest connection rate is
9600 baud, but the system will connect at lower speeds if necessary.

Call Back

The two types of Call Back are Manual Call Back and Automatic Call Back.

Manual Callback

Description

A station can initiate a call back request to another busy station. Once that station becomes
idle, the station that left the call back request is signaled.

The Call Back Button flash rate is the rate at which the Call Back button flashes when a station
at which you left a call back request becomes available. This flash rate can be programmed to
29 different options identified in the flash rate table. This enables the programmer to
customize the key system configuration to desired flash rates.

Call Back 2-19

Chapter 2 - Features and Operation

Programming Steps

1. Press the CALL BACK BTN flexible button (FLASH 07, Button #16). The following
message displays:

CALL BACK BTN 00-28
RED 120 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer to Table 2-11 on page 2-130.)

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Call Back Button flash rate is set for a Red 120 ipm Flash (10).

Operation

If you dial a telephone that is busy and want to activate Call Back:

1. Press the CALL BACK button.

2. Hang up.
When the busy station hangs up, you are signaled.

3. Answer the call; station you called is then signaled. (If your station is busy when signaled,
an automatic MSG is left at your phone).

A Call Back Request is automatically invoked anytime a user listens to the
intercom busy tone for a preset period of time.

Only one Call Back request can be left at a station; the second request is converted
to a message wait call back request.



SINGLE LINE TELEPHONE

If you dial a telephone that is busy and want to leave a Call Back indication:

1. Briefly depress and release the hookswitch.

2. Dial [622] and replace the handset.

Only one Call Back request can be left at a station; the second request will convert
to a message waiting request.

2-20 Call Back

Chapter 2 - Features and Operation

Automatic Call Back Timer

Description

The Automatic Call Back Timer invokes a call back anytime a user listens to a busy tone for a
programmable period of time. The Automatic Call Back Timer can be set to 00-99 seconds.

A value of 00 disables the timer. An Automatic Call Back does not occur when the timer is
disabled.

Programming Steps

1. Press the AUTO CALL BACK TIMER flexible button (FLASH 01, Button #17). The following
message displays:

AUTO CALL BACK 00-99
03

2. Enter a valid number on the dial pad that corresponds to 00-99 seconds in 1-second
increments.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Automatic Call Back Timer is set for 03 seconds (enabled).

Auto Callback - DSS / BLF

Description

The Auto Callback DSS/BLF flash rate is the rate at which a DSS button of a station returning
your call back flashes. This flash rate can be programmed to 29 different options identified in
the flash rate table. This enables the programmer to customize the key system configuration
to desired flash rates.

Programming Steps

1. Press the AUTO CBCK – DSS/BLF flexible button (FLASH 07, Button #7). The following
message displays:

AUTO CBCK DSS / BLF 00-28
RED 120 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer to Table 2-11 on page 2-130.)

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Auto Callback DSS/BLF flash rate is set for a Red 120 ipm Flash (10).

Call Coverage 2-21

Chapter 2 - Features and Operation

Message Callback - DSS / BLF Flash Rate

Description

The Message Call Back DSS/BLF flash rate is the rate at which a DSS button of a station
returning your message flashes. This flash rate can be programmed to 29 different options
identified in the flash rate table. This enables the programmer to customize the key system
configuration to desired flash rates.

Programming Steps

1. Press the MSG CBCK / DSS/BLF flexible button (FLASH 07, Button #5). The following
message displays:

MSG CBCK / DSS / BLF 00-28
RED 120 IPM FLUTTER

2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer to Table 2-11 on page 2-130.)

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Message Callback DSS/BLF flash rate is set for a Red 120 ipm Flutter (11).

Call Coverage

Description

The Call Coverage feature provides the functionality for stations to answer calls for other
stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an
assigned coverage station are provided. Multiple coverage stations can have the same
remote ringing station(s) programmed on their stations. Once a coverage station answers the
call, other stations attempting to answer the call receive a busy tone and the call coverage
button extinguishes on all appearances of that button.

Direct CO calls have ring and LCD priority over call coverage calls. The call coverage station
must have a direct CO appearance or Loop button in order to pick up an external call. If the
call coverage station is in DND, no audible ringing occurs, however visual and LCD
information is presented.

This feature can be programmed by the station user or through admin programming.

DEFAULT … No call coverage buttons are assigned.

Operation

To assign a Call Coverage Button:

1. Press [SPEED] + [SPEED].

2. Press a desired flexible button.

3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A
confirmation tone sounds.

2-22 Call Coverage

Chapter 2 - Features and Operation

Once the button is assigned on the station and a call rings in:

1. The coverage station receives audible and/or visual indications for the coverage station
after a programmable period of time. The ring tone is the internal ring tone cadence. The
flash rate is the same as the incoming CO line ringing rate.



Ringing option = ringing, flashing Call Coverage LED, LCD display as in following
illustration.

CALL FOR STA XXXX
MMM DD YY HH:MM am



Non-Ringing option = flashing Call Coverage LED only (no ringing or change to LCD).

2. The Coverage station user then presses their flashing COVERAGE flexible button,

-or-

Presses the ON/OFF button (only if the ringing option is selected).
The call is answered and ceases to ring at any other stations that may have the same

coverage appearance. One of the following messages display after the call is answered.

Non-network system or in same Node:

CALL FOR STA XXXX
FROM STA YYYY HH:MM am

Network system with call passed across a switch:

XXXXXXXXX CALLING
YYYYYY HH:MM:SS

XXXXXXXXX = Name of calling party
YYYYYY = Specific CO Line type being used (e.g., PRI #23)
HH:MM:SS = Amount of time on the call



SINGLE LINE TELEPHONE

This feature can cover SLT extensions, however an SLT cannot perform the call coverage
function. The SLT extension need not be physically installed, only the SLT card must be
installed.

Conditions

» Direct CO calls have ring and LCD priority over call coverage calls. The call coverage

station must have a direct CO appearance or Loop button to pick up an external call. If the
call coverage station is in DND, no audible ringing occurs, however visual and LCD
information is presented.

» This feature can be programmed on any key station or DSS Console with an available

flexible button. If the DSS with a call coverage button assigned is unplugged or moved,
the station associated with that DSS stops ringing until the DSS is plugged in again.

» Only one button type (646 or 647) per covered station can be assigned on a keyset.

Call Forward 2-23

Chapter 2 - Features and Operation

Call Coverage Ring Timer

Description

A Call Coverage Ring Timer enables the system administrator to set the amount of delay time
before the call coverage feature provides an indication at the coverage station. When that
station rings with an internal or external call, the DSS button for that station rings or flashes.
The call coverage ring timer is a system-wide setting.

The Call Coverage Ring Timer setting is variable from 00-99 seconds.

Programming Steps

1. Press the CALL CVRG RING TIMER flexible button (FLASH 02, Button #3). The following
message displays:

CALL COVERAGE RING 00-99
05

2. Enter a valid number on the dial pad that corresponds to 00-99 seconds.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Call Coverage Ring Timer is set for 5 seconds.

Call Forward

Description

When any type of station call forwarding is invoked, the LCD display normally indicates the
call forwarding mode at all times. This feature has modified the LCD forwarding display to
make the call forwarding mode display optional. This feature is enabled/disabled in admin
programming on a system-wide basis. The call forward status is stored in a battery protected
area of memory.

Call Forwarding

Description

Stations can be allowed or denied the ability to forward all incoming CO calls, intercom calls,
and transferred outside lines to another station or group.

Use Flash 50 programming when you want to modify a range of stations’ attributes using
fixed station numbers.

Use Flash 51 programming to modify a single station’s attributes using a flexible station
number.

2-24 Call Forward

Chapter 2 - Features and Operation

Programming Steps

1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of
the following messages displays:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

STATION ATTRIBUTES
SELECT A STATION RANGE

ENTER STATION NUMBER

2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station
is being programmed, enter that number twice, e.g., [100 100].

If HOLD is pressed without entering a station range, ALL stations are selected.

-or­Enter a valid flexible number (100-8999) to be programmed.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE A
ENTER BUTTON NUMBER

4. Press the CALL FORWARD flexible button (Button #10). The following message displays:

CALL FORWARD 0-1
ENABLED

5. Enter a 0 or 1 on the dial pad to enable/disable this feature.

[0] = Disabled

[1] = Enabled

6. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT …Call Forwarding is enabled at all stations.

Conditions

» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number

to be programmed, you will get the station that is in port/station 100.

» Call Forward remains engaged until manually released. When released, the station

number is returned to the LCD.

Call Forward 2-25

Chapter 2 - Features and Operation

» Calls cannot be forwarded to a station in the DND mode.
» CO Line queues, a Message Waiting request, and pre-selected messages are canceled

when a station is placed in the Forward mode.

» A Forwarded Call signals to the forwarded station in the Tone mode, regardless of the

Intercom Signaling Switch mode selection.

» A station in the Forward mode can make outgoing calls.
» A station denied the use of Call Forwarding receives an error tone when pressing the

CALL FORWARD button.

» If a CO Line rings into a station with manual Call Forward, the line sequences to the last

station of the chain. If the last station is in DND mode or does not have a Direct
appearance for the CO Line or a Loop button, the call reverts back to the first station.

» If a CO Line rings into a station with both Station and Preset Call Forwarding, Station Call

Forwarding takes precedence. Once the Station Forward determines the station to be
rung as per above, preset Call Forward may then apply at the new station.

» An unlimited number of stations can be set up in a Station Call Forward chain. However, a

station cannot forward to a station that is already a member of their chain.

» If the last number of the Station Call Forward chain is in DND mode, the internal caller

gets a DND response.

» If a private line rings into a station with Manual Call Forward the CO Line forwards,

providing the forwarded station has a direct CO Line appearance or an available Loop
button.

Call Forward - All Calls

Description

The Call Forward All Calls feature allows a station the ability to have all their calls (internal or
external) forwarded immediately to a designated station, an ACD or UCD group pilot
number, Voice Mail group number, Hunt group number, or speed dial bin number for off-net
forwarding.

Operation

To activate All Call Forwarding:

1. Lift handset or press ON/OFF button.

2. Press the FWD button or dial [640].

3. Dial the All Calls code [6].

4. Press DSS button of desired station,

-or-

Dial the desired destination number where to forward calls, including a station number,
ACD or UCD group number, Voice Mail, Hunt Group pilot numbers, and speed dial bins for
off-net forwarding.

5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

2-26 Call Forward

Chapter 2 - Features and Operation

To remove All Call Forwarding:

1. Lift handset or press ON/OFF button.

2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.

3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.



SINGLE LINE TELEPHONE

The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the feature codes as
described in the keyset section above.

Conditions

» Conditions are the same as described in the Conditions section of “Call Forwarding” on

page 2-23 plus those noted in the following bullets.

» When in an All Call Forwarding mode, ACD/UCD calls cannot be received.
» Calls to a station in both Station Call Forward and DND mode follow the forward.

Call Forward - Busy

Description

The Call Forward Busy feature allows a station the ability to have their calls forwarded to a
designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt
group when their station is busy or in DND.

Operation

To activate Busy Call Forwarding:

1. Lift the handset or press ON/OFF button.

2. Press the FWD button or dial [640] on the dial pad.

3. Dial the Call Forward Busy code [8] on the dial pad.

4. Dial the desired destination number where calls are to be forwarded. A confirmation tone
sounds.

5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

To remove Busy Call Forwarding:

1. Lift handset or press ON/OFF button.

2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.

3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.



SINGLE LINE TELEPHONE

The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the feature codes as
described in the keyset section above.

Call Forward 2-27

Chapter 2 - Features and Operation

Conditions

» Conditions are the same as described in the Conditions section of “Call Forwarding” on

page 2-23 plus those noted in the following bullets.

» Calls to a station in both Station Call Forward and DND mode follow the forward.

Call Forward - Busy / No Answer

Description

The Call Forward Busy/No Answer feature allows a station the ability to forward a
combination busy/no answer calls to a designated station, an ACD or UCD group pilot
number, Voice Mail group number, or Hunt group. No answer calls forward when the
system-wide no answer timer expires. Initial CO ringing, transferred CO ringing and intercom
ringing calls can all be forwarded. Calls that ring to an idle station is call forwarded after
expiration of the No Answer Ring Timer.

Operation

To activate Busy / No Answer Call Forwarding:

1. Lift the handset or press ON/OFF button.

2. Press the FWD button or dial [640] on the dial pad.

3. Dial the Call Forward Busy/No Answer code [9] on the dial pad.

4. Dial the desired destination number where calls are to be forwarded. A confirmation tone
sounds.

5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

To remove Busy / No Answer Call Forwarding:

1. Lift handset or press ON/OFF button.

2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.

3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.



SINGLE LINE TELEPHONE

The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the feature codes as
described in the keyset section above.

Conditions

» Conditions are the same as described in the Conditions section of “Call Forwarding” on

page 2-23 plus those noted in the following bullets.

» For Call Forward No Answer, the number of rings before the call is forwarded is

determined by the system-wide Call Forward No Answer timer.

» Stations Call Forwarded/No Answer forward incoming CO calls according to the Preset

Forward Ring Timer.

» ICM calls forwarded to a VM group receive ringback until a member of the VM group

becomes available.

» If a station is denied Station Call Forwarding, then Off-Net Forwarding is not allowed.

2-28 Call Forward

Chapter 2 - Features and Operation

Call Forward - Follow Me

Description

The Follow Me feature lets a user who is away from their station, activate/deactivate call
forwarding from another station in the system. This lets the user forward their calls to their
current location or into Voice Mail, ACD/UCD, Hunt Groups, or to any other station in the
system. When this call forward is activated, all calls presented to the forwarded station
forward to the destination station immediately.

Operation

To activate Follow Me Call Forwarding:

1. Lift the handset or press ON/OFF button.

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial station number of the station from which forwarding is desired.

4. Dial the appropriate forwarding condition code.

[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer

5. Dial the three- or four-digit destination number where calls are to be forwarded. (Station,
Voice Mail, ACD/UCD, or Hunt Group.) A confirmation tone sounds.

6. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

To remove Follow Me Call Forwarding:

1. Lift the handset or press ON/OFF button.

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial the station number of the station that forwarding is to be cancelled.

4. Dial [6] (regardless of the forward condition).

5. Redial the same station number. Confirmation tone sounds and FWD LED extinguishes.

To establish Follow Me Call Forwarding (off-site location):

1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial the station number of the station from which forwarding is desired.

4. Dial the appropriate forwarding condition code.

[6] = All Calls [8] = Busy

[7] = No Answer [9] = Busy/No Answer

5. Dial the three- or four-digit destination number where calls are to be forwarded. (System
Speed Bin, Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds;
five seconds later a dial tone is received.

To remove Follow-me Call Forwarding (off-site location):

1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.

2. Dial the Follow-Me Forward code [642] on the dial pad.

3. Dial the station number of the station that forwarding is to be cancelled.

4. Dial [6] (regardless of the forward condition).

5. Redial the same station number. Confirmation tone sounds; 5 secs later = dial tone.

Call Forward 2-29

Chapter 2 - Features and Operation

Conditions

» If a Call Forward mode is currently active at the station where forwarding is desired, the

new forward becomes active and cancels the previous forward.

» Both internal and external calls to the affected station forward to the designated location.
» Call forwarding must be allowed in programming for the affected station.
» When remote forward is activated, the forwarding is immediate.
» A station’s Call Forward status is stored in a battery protected area of memory. A station’s

Call Forward status is returned after a power failure or system reset occurs.

» When a key telephone is forwarded remotely, the key station’s forward button lights. The

station user may cancel the forwarding at their station by pressing ON/OFF, then the FWD
button. SLT users can cancel their forwarding by going off hook and dialing the forward
code.

» DISA callers entering the code and making a mistake are given error tone for 3 seconds,

silence for 2 seconds, then the dial tone is returned.

Call Forward - No Answer

Description

The Call Forward No Answer feature allows a station the ability to have their calls forwarded
to a designated station, an ACD or UCD group pilot number, Voice Mail group number or
Hunt group number when there is no answer at the station. No answer calls forward when
the system-wide no answer timer expires.

Operation

To activate No Answer Call Forwarding:

1. Lift the handset or press ON/OFF button.

2. Press the FWD button or dial [640] on the dial pad.

3. Dial the Call Forward No-Answer code [7] on the dial pad.

4. Dial the desired destination number where calls are to be forwarded. A confirmation tone
sounds.

5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

To remove No Answer Call Forwarding:

1. Lift handset or press ON/OFF button.

2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.

3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.



SINGLE LINE TELEPHONE

The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the feature codes as
described in the keyset section above.

2-30 Call Forward

Chapter 2 - Features and Operation

Conditions

» Conditions are the same as described in the Conditions section of “Call Forwarding” on

page 2-23 plus those noted in the following bullets.

» A Camp-On signal is allowed at the forwarded station if that station is busy.
» Idle keyset in handsfree mode does not follow no answer forwarding for internal calls.

Call Forward - External (Off-Net)

Description

Stations are allowed to forward intercom and transferred CO line calls to an off-net location.
The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost.
Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be
forwarded with this feature.

Operation

To activate Off-Net Call Forwarding:

1. Lift handset or press ON/OFF button.

2. Press the FWD button or dial [640] on the dial pad.

.

3. Dial [
contains the number where calls are to be forwarded. A confirmation tone sounds and
the FWD button LED is Red Steady On.

4. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

] on the dial pad. Dial the speed bin number (9000-9019 or 9020-9999) that

To remove Off-Net Call Forwarding:

1. Lift handset or press ON/OFF button.

2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.

3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.



SINGLE LINE TELEPHONE

The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the feature codes as
described in the keyset section above.

Conditions

» Forwarding is unconditional and occurs immediately when a station calls an Off-Net

forwarded station.

» The call to a station is not answered until the outgoing CO Line is seized and the digits are

out-pulsed. The calling Station receives ICM ringback until answered. Upon answer the
Station receives whatever CO progress tones apply (Ringback, Busy, Error,
Announcement, etc.).

» If a station is denied Station Call Forwarding, Off-Net forwarding is not allowed.
» Toll Restriction is based on the forwarding station’s COS and the outgoing CO Line COS.
» The calling station must have an appearance (Direct, Loop) for the outgoing (Off-Net)

line. The call is not forwarded if a Direct Appearance or LOOP key is unavailable.

Call Forward 2-31

Chapter 2 - Features and Operation

» SMDR printout reflects transferred and outgoing calls like a DISA call record.
» Station users may use a Station or System Speed Dial Bin for Station Off-Net Forward.
» Call must be an intercom or transferred CO call.
» The attendant station must have access to the CO Line group used in the speed bin for

the off-net forward to work.

Call Forward Button Flash Rate

Description

The Call Forward Button flash rate is the rate at which the Call Forward button flashes when
any type of forward mode is used. This flash rate can be programmed to 29 different options
identified in the flash rate table. This enables the programmer to customize the key system
configuration to desired flash rates.

Programming Steps

1. Press the CALL FORWARD BTN flexible button (FLASH 07, Button #3). The following
message displays:

2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer to Table 2-11 on page 2-130.)

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Call Forward Button flash rate is set for a Red Steady On (01).

Call Forward Display

Description

When call forwarding is invoked, the LCD display normally indicates the call forwarding mode
at all times.

This feature is enabled/disabled in administrative programming on a system-wide basis.

Programming Steps

1. Press the CALL FWD DISPLAY STATUS flexible button (FLASH 06, Button #4).

2. Enter a 0 or 1 on the dial pad to enable/disable Call Forward Display.
[0] = Disabled

[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone sounds.

CALL FORWARD BTN 00-28
RED STEADY ON

CALL FWD DISPLAY 0-1
ENABLED

DEFAULT … Call Forward Display is enabled.

2-32 Call Forward - Preset

Chapter 2 - Features and Operation

Call Forward - Preset

Description

The Call Forward Preset feature allows the system database to be configured so that
incoming CO Lines, which are programmed to ring at a particular station, can be forwarded
elsewhere in the system predetermined by programming. This feature is active if the station
ringing is not answered in a specified time, and is particularly useful in overflow applications
in which a Voice Mail or Auto Attendant may be in use.



A station may have one designated preset forward location defined in the database.



Each station in the system may, independently, have incoming CO calls preset forwarded
to the following destinations:

Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups -- CO Lines can be Preset
Forwarded to ring to one of the group types in the system (ACD, Hunt Voice Mail, or UCD).
CO lines do not Preset Forward to a busy ACD Group. Each time the Preset Forward Timer
expires (a total of 5 attempts), the group is checked for an idle station.

Preset Call Forward - Off-Net -- CO Lines can be preset forwarded to ring Off-Net via
speed dial from any station. After the expiration of the preset forward timer, the system
selects an idle CO line, dials the off-net location, then connects the two CO lines.

Preset Call Forward - Per CO Line -- The Preset Call Forward feature allows each CO line
to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at
multiple stations and forward to a predetermined destination. The destination can be a
station or Hunt Group. Each CO line has a Preset Forward Timer. Each CO line also has a
VMID field to allow specific VM digits to be sent when a CO line forwards to a VM group.
Feature applies to initial CO ringing lines only.

If a forward destination is programmed in the CO line field, the CO call forwards to
that destination after the CO Preset Forward timer expires. This forward occurs
regardless of how many or how few stations the line is ringing on. Once the CO line is
answered and transferred, station call forwarding rules are in effect.

Calls still follow all call or busy forwards, however, CO preset forward forwards the call
if the first forward destination has not answered the call. VMID digits per CO line
override station VMID. Calls ringing into ACD, UCD or VM Groups continue to ring the
group. The CO call does not forward when ringing one of these types of groups.

Preset Call Forward - Stations -- Each station user may have Preset Call Forward in the
database to direct incoming, transferred, as well as intercom calls to other destinations in
the system. The system allows for different destinations based on a Busy or a No Answer
condition, as wells as internal versus external (CO) call.

Call Forward - Preset 2-33

Chapter 2 - Features and Operation

Preset Call Forward - Station

Description

The Preset Call Forward feature provides separate Busy and No Answer destinations for
internal and external calls with a No Answer Timer associated to each station. External calls
ringing that particular station, transferred calls, and internal calls follow this Preset Forward
feature.

Valid destination entries are:
System Speed Bin Numbers

Flexible Station Numbers
Flexible Voice Mail Group Numbers
Flexible Hunt Group Numbers
Flexible ACD/UCD Group Numbers

Use Flash 50 programming when you want to modify a range of stations’ attributes using
fixed station numbers.

Use Flash 51 programming to modify a single station’s attributes using a flexible station
number.

Programming Steps

To program internal and external calls with separate Busy and No Answer destinations,
perform the following steps.

1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of
the following messages displays:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

STATION ATTRIBUTES
SELECT A STATION RANGE

2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station
is being programmed, enter that number twice, e.g., [100 100].

If HOLD is pressed without entering a station range, ALL stations are selected.

-or­Enter a valid flexible number (100-8999) to be programmed.

ENTER STATION NUMBER

2-34 Call Forward - Preset

Chapter 2 - Features and Operation

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE A
ENTER BUTTON NUMBER

4. Press button #21. The display updates to reflect current programming for Page C.

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE C
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE C
ENTER BUTTON NUMBER

Internal No Answer Destination

1. Press Button #1. The following message displays:

INTERNAL NO ANSWER FWD
####

2. Enter a valid flexible destination number and press HOLD.

3. To delete the entry, press the [#] key and then press HOLD.

Internal Busy Destination

1. Press Button #2. The following message displays:

INTERNAL BUSY FWD
####

2. Enter a valid flexible destination number and press HOLD.

3. To delete the entry, press the [#] key and then press HOLD.

External No Answer Destination

1. Press Button #3. The following message displays:

EXTERNAL NO ANSWER FWD
####

2. Enter a valid flexible destination number and press HOLD.

3. To delete the entry, press the [#] key and then press HOLD.

Call Forward - Preset 2-35

Chapter 2 - Features and Operation

External Busy Destination

1. Press Button #4. The following message displays:

EXTERNAL BUSY FWD
####

2. Enter a valid flexible number and press HOLD.

3. To delete the entry, press the [#] key and then press HOLD.

No Answer Timer

1. Press Button #5. The following message displays:

NO ANSWER TIMER 00-99
10

2. Enter a valid number (00-99) and press HOLD (00=disable).

DEFAULT … No Answer Timer is set at 10 seconds.

Conditions

» Station Forwarding overrides the Preset Forward settings.
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number

to be programmed, you will get the station that is in port/station 100.

Preset Call Forward - CO Line

Description

The Preset Call Forward Destination feature enables a CO line to initially ring at multiple
stations and forward to a pre-determined destination. The destination can be a station
(EKT-SLT), Voice Mailbox, ACD/UCD group, or Hunt group. Each CO line has a Preset Forward
Timer. Each CO line also has a VMID field to allow sending of specific VM digits when a CO line
forwards to a VM group. Calls ringing into ACD/UCD Groups or Voice Mail Groups continue to
ring the group. The CO line does not forward when ringing one of these types of groups.

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

2-36 Call Forward - Preset

Chapter 2 - Features and Operation

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible Button #19 (Page A) is lit.

4. Press the Page B flexible button (Button #20). The following message displays:

XXX - XXX PAGE B
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

5. Press the PRESET FWD DESTINATION flexible button (Button #2). The following message
displays:

PRESET FORWARD DEST
####

6. Enter a valid forward destination on the dial pad.
[9020-9999] = System Speed Bins

[100-131] = Station Extensions

[440-447] = Voice Mail Groups 1-8
[450-457] = Hunt Groups 1-8

[550-557] = UCD Groups 1-8

[550-565] = ACD Groups 1-6

7. Press HOLD. A confirmation tone sounds and the LCD display updates.

DEFAULT … No destinations are assigned.

Preset Forward Voice Mail ID

Description

The Preset Forward Voice Mail ID feature allows a programmer to assign which digits are sent
to voice mail when a CO line is programmed to Preset Forward.

Programming Steps

1. Press the PRESET FWD VMID flexible button (FLASH 40, Page B, Button #3). The
following message displays:

PRESET FORWARD VMID 0-9999
####

2. Enter a valid number on the dial pad that corresponds to 0-9999 for Voice Mail ID digits.

3. Press HOLD to complete the entry. A confirmation tone sounds and the display updates.

To delete numbers currently entered:

1. Press [#] button four times.

2. Press the HOLD button to update. (All information is erased.)

DEFAULT … No digits are sent.

Call Forward - Preset 2-37

Chapter 2 - Features and Operation

Preset Forward Timer (Incoming Call to a Destination)

Description

The Preset Forward Timer determines the time an outside line rings before being forwarded
to a predetermined destination as programmed in FLASH 50, Page C, Buttons 1-4. If a forward
destination is programmed in the CO line field, the CO calls forward to that destination after
the CO preset forward timer expires. This forward occurs regardless of how many stations the
line is ringing.

This feature applies to initial CO ringing lines only and works with Preset Forward CO Line
assignments. The CO Line Preset Forward Timer setting is variable from 00-99 seconds. A [00]
entry disables the timer and the feature is disabled.

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press Button #21 to select Page C. The display updates. The following message displays to
indicate current programming of that line or group of lines:

XXX - XXX PAGE C
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press the PRESET FWD TIMER flexible button (FLASH 40, Page C, Button #5). The
following message displays:

PRESET FWD TIMER 00-99
10

5. Enter valid number on dial pad which corresponds to 00–99 seconds.

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … CO Line Preset Forward Timer is set at 10 seconds.

2-38 Calling Forward Override

Chapter 2 - Features and Operation

Calling Forward Override

Description

The Call Forward Override feature allows a user to reach a station that is call forwarded. This
allows the calling station to override the forwarding which allows the user to use Off Hook
Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call
Back Request at that station rather than forwarding to another destination.

Operation

1. Dial [5#] followed by the desired station extension.

2. Press the appropriate preprogrammed button.

Call Back = [622]
Camp On = [620]

Executive Override = [625]
Message Wait = [623]
OHVO = [628]

Calling Station Handsfree Mode Override

Description

Enables a calling station to override a called station’s T intercom setting.

Operation

When placing a call to a station and handsfree is desired:

1. Dial [7#] on the dial pad.

2. Dial the extension number,

-or-

Press DSS button of desired station (call connects to the station in handsfree mode).

Calling Station Tone Mode Override

Description

Enables a calling station to override a called station’s H or P intercom settings.

Operation

When placing a call to a station and tone ringing is desired:

1. Dial [6#] on the dial pad.

2. Dial the extension number,

-or-

Press DSS button of desired station (call tone rings station).

Call Park 2-39

Chapter 2 - Features and Operation

Call Park

Call Park - System

Description

An outside line can be placed into one of eight system park locations and can be retrieved by
any station that has a direct line appearance or an available Loop button. Parked calls have
their own recall timer that recalls the originating station, and if still unanswered, the
Attendant(s). An outside line may also be placed into a station park location. The station user
then dials a code followed by their station number to retrieve the call.

Operation

To consult, page, or call an internal party while connected to an outside line:

1. Press the preprogrammed CALL PARK flexible button. A confirmation tone sounds.

-or­Press TRANS button. The caller is put on hold. Dial parking location (430 to 437) or press

the preprogrammed CALL PARK flexible button. A confirmation tone sounds.

2. If busy tone is received, press TRANS once to reconnect with the caller. Press TRANS again
and dial another park location or press another CALL PARK flexible button for a different
parking location.

Call Park Pickup - System

To retrieve a Parked Call:

1. Lift handset or press ON/OFF button.

2. Press the [#] button.

3. Dial parking location (430 to 437) where the call was parked or press the preprogrammed
CALL PARK flexible button for that park location.



SINGLE LINE TELEPHONE

To place an outside call on hold and consult with, page, or call an internal party before
transferring the outside call:

1. Depress and release the hookswitch. The caller is put on Exclusive Hold.

2. Dial parking location (430 to 437). A confirmation tone sounds.

3. If busy, depress and release hookswitch twice, dial another park location, then hang up.

To retrieve a parked call:

1. Lift the handset.

2. Press the [#] button.

3. Dial parking location (430 to 437) where the call was parked.

Conditions

» Intercom calls cannot be parked on system park locations (430-437); intercom calls can

be parked using the personal park location.

2-40 Call Park

Chapter 2 - Features and Operation

» A CO call parked in a system call park location recalls to the station that parked the call,

when the call park recall timer expires. The CO call rings to this station until the system
hold timer expires. The CO call then recalls the Attendant (both the Attendant and
initiating stations are ringing), and the Attendant recall timer is initiated. When the
Attendant recall timer expires, the CO call is disconnected.

Call Park Recall Timer

Description

The Call Park Recall Timer determines the time before a call placed in a Call Park location
recalls the station placing the call in park. If unanswered by that station, the call recalls the
attendant.

The Call Park Recall Timer setting is variable from 000–600 seconds. A 000 entry disables the
timer and there is no recall.

Programming Steps

1. Press the CALL PARK RECALL TIMER flexible button (FLASH 01, Button #8). The following
message displays:

2. Enter a valid number on the dial pad that corresponds to 001-600 seconds.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Call Park Recall Timer is set at 180 seconds.

Call Park - Personal

Description

Each telephone in the system can place a call into a personal park location and then later
retrieve that call from the originating station. Intercom calls and CO line calls can be placed
into the stations’ personal park location. Calls parked in a personal park location are subject
to the system call park recall timer (refer to “Call Park Recall Timer” on page 2-40. A station
retrieving a personal parked CO call must have either a direct CO line appearance or an
available loop button to retrieve the parked call.

CALL PARK TIMER 000-600
180

Only one call can be parked in a Personal Call Park location at one time. When
dialing the Personal Park location and the location is already occupied, the
initiating station receives the previously parked call and the second call is then
parked.

Call Park 2-41

Chapter 2 - Features and Operation

Operation

To park a call, while connected to an outside line:

1. Press the TRANS button. The caller is put on Exclusive Hold.

2. Dial the Personal Park location [438] on the dial pad,

-or-

Press the preprogrammed PERSONAL PARK button.
Dial tone sounds.

To retrieve a parked call:

Dial the Personal Call Park location code [438] on the dial pad,

-or-

Press the preprogrammed PERSONAL PARK button.

A talk path is established between the two parties.



SINGLE LINE TELEPHONE

While connected to first call:

1. Depress the hookswitch momentarily. Intercom dial tone sounds.

2. Dial [438]. Call is placed in personal park.

3. Dial desired number for second call.

4. Depress the hookswitch momentarily. Intercom dial tone sounds.

5. Dial [438]. The first call is returned and the second call is placed into personal park.

The user can alternately connect to the other call by doing a hook flash and dialing
[438] as many times as necessary.

Conditions

» Intercom calls and CO line calls can be placed into the station's personal park location.
» Calls parked in a personal park location are subject to the system call park recall timer.
» A CO call parked in a personal call park location recalls to the station that parked the call,

when the call park recall timer expires. The CO call rings to this station until the system
hold timer expires. The CO call then recalls the Attendant (both the Attendant and
initiating stations are ringing), and the Attendant recall timer is initiated. When the
Attendant recall timer expires, the CO call is disconnected.

2-42 Call Pickup

Chapter 2 - Features and Operation

Call Park - Station

Description

Call park (by station number) allows calls to be parked at stations, thus allowing for expanded
park locations.

Operation

While connected to an outside line:

1. Press TRANS button.

2. Dial [439] + [XXX] (XXX=station number). A confirmation tone sounds.

Call Park Pickup - Station

To retrieve a Station Park Call:

Dial [# 6] + user’s station number, while at the user’s telephone or from any telephone in the
system.

-or-

Dial [438] from the user’s station.



The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no TRANS button. The user must use hookflash before
dialing feature code 439.

Conditions

» A flexible button may be assigned to Call Park feature code 439. The user can press that

» 8-button telephones must assign a pickup button on the telephone to have the pickup

» Only one call can be in a park location at a time. Multiple calls to the same station park

» The #6 code is flexible and can be assigned in Flash 52 programming.
» The call will be placed in the Station’s Personal Park location.

Call Pickup

Description

Stations are assigned to pickup groups. Stations can be in any combination of the eight
groups or in no group at all.

SINGLE LINE TELEPHONE

flexible button and dial a station number on the dial pad.

feature.

location is not possible.

A station can pickup a call ringing to any specific unattended station by using the Directed
Call Pickup procedure.

A station can pickup a call ringing to an unattended station within the same ACD/UCD group
by using the Group Call Pickup Procedure.

Call Pickup 2-43

Chapter 2 - Features and Operation

Use Flash 50 programming when you want to modify a range of stations’ attributes using
fixed station numbers.

Use Flash 51 programming to modify a single station’s attributes using a flexible station
number.

Programming Steps

1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of
the following messages displays:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

STATION ATTRIBUTES
SELECT A STATION RANGE

ENTER STATION NUMBER

2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station
is being programmed, enter that number twice, e.g., [100 100].

If HOLD is pressed without entering a station range, ALL stations are selected.

-or-

Enter a valid flexible number (100-8999) to be programmed.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE A
ENTER BUTTON NUMBER

4. Press button #20. The display updates to reflect current programming for Page B.

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE B
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE B
ENTER BUTTON NUMBER

5. Press the GROUP PICKUP flexible button (Button #5). The following message displays:

PICKUP GROUPS 0-8
1

2-44 Call Pickup

Chapter 2 - Features and Operation

6. Enter a valid number (1-8) to program Pickup Groups.

[0] = No Group [5] = Group 5
[1] = Group 1 [6] = Group 6
[2] = Group 2 [7] = Group 7
[3] = Group 3 [8] = Group 8
[4] = Group 4

7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … All stations are in Group 1.

Conditions

» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number

to be programmed, you will get the station that is in port/station 100.

Directed Call Pickup

Description

A station user can pick up a call to another specific unattended station. The call must be a
tone ringing call.

Operation

To create a Pickup Button:

1. Press [SPEED] + [SPEED].

2. Press the desired flexible button.

3. Dial #0.

To use Directed Call Pickup:

1. Dial the station number of the known ringing telephone. Receive ringback tone or call
announce tone depending on the intercom selector switch setting.

2. Press the preprogrammed PICKUP button to answer the call.



SINGLE LINE TELEPHONE

To use Directed Call Pickup:

1. Lift the handset.

2. Dial [#1].

3. Dial station number of ringing telephone.

Conditions

» User must have access to the specific outside line or a LOOP button for a Directed Call

Pickup.

Call Transfer 2-45

Chapter 2 - Features and Operation

Group Call Pickup

Description

A station user can pickup a call to any unattended station within the same pickup group.

Operation

To create a Pickup Button:

1. Press [SPEED] + [SPEED].

2. Press the desired flexible button.

3. Dial #0.

To use Group Call Pickup:

1. Lift handset or press ON/OFF button.

2. Dial [#0] on the dial pad,

-or-

Press preprogrammed PICKUP button to connect to calling party.



SINGLE LINE TELEPHONE

To use Group Call Pickup:

1. Lift the handset.

2. Dial [#0]. You will be connected to the incoming intercom or outside line call.

Conditions

» User must have access to the specific outside line or LOOP button to do a Group Call

Pickup.

Call Transfer

Description

An outside CO line call can be transferred from one keyset to another within the system. The
transfer can be screened (announced) or unscreened to an idle or busy station, ACD or UCD
Group, or Hunt Group. The line being transferred rings on the keyset and provides Exclusive
Hold flashing indication to the receiving party's keyset. Any number of attempts can be made
to locate someone by calling different keysets without losing the call.

The Direct Transfer Mode allows transferring of an outside CO line directly to the key station
handset, if enabled in programming (refer to “Direct Transfer Mode” on page 2-106).

A system-wide database parameter can select music on hold or ringback tone to the CO caller
when CO calls are transferred in the system.

2-46 Call Transfer

Chapter 2 - Features and Operation

Operation

To activate a Screened Transfer, (while connected to an outside line):

1. Press DSS button where to transfer call (if programmed on your telephone) or press
TRANS button and dial the station number.

The called extension signals according to the intercom position.

2. When that extension answers, announce the transfer.

3. Hang up to complete transfer.

If Direct Transfer Mode is enabled in admin programming, the supervised
transfer is transferred directly to the key station handset.

To answer a Screened Transfer (your intercom will signal according to H-T-P position):

1. Answer the intercom and receive the transfer notice.

2. Press the outside line button or loop button flashing on hold.

To Transfer Search:

When attempting to locate a party, press a DSS button to signal the desired station or press
the TRANS button and dial the desired station number.

If the party is not located:

1. Press another DSS button or press TRANS and dial another station number to continue
the search.

2. When called party answers, hang up to complete the transfer.

To make an Unscreened Transfer:

When called extension begins to signal, hang up to transfer the call (Recall Timer starts).



SINGLE LINE TELEPHONE

To activate a Screened Transfer (while connected to an outside line):

1. Briefly depress and release the hookswitch.

2. Dial desired intercom number.

3. Announce the call.

4. Hang up to complete transfer.

To make an Unscreened Transfer:

1. Briefly depress and release the hookswitch.

2. Dial desired intercom number.

3. Hang up to complete transfer.

To make a PBX/Centrex Transfer:

1. Briefly depress and release the hookswitch. Intercom dial tone sounds.

2. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line (stutter tone
sounds).

3. Dial desired telephone number.

4. Replace handset to complete transfer.

Call Transfer 2-47

Chapter 2 - Features and Operation

Ringback on Transfer

Description

The Ringback on Transfer feature provides on a system-wide basis music on hold or ringback
tone to the CO caller when CO calls are transferred. Callers currently hear music.

Programming Steps

1. Press the RINGBACK ON TRANSFER flexible button (FLASH 06, Button #11). The
following message displays:

RINGBACK ON XFER 0-1
DISABLED

2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled (Music)

[1] = Enabled (Ringback Tone)

3. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … Ringback on Transfer is disabled.

Unanswered CO Call Transfer

Description

The Unanswered CO Call Transfer feature provides station users the ability to transfer an
incoming CO call that is currently ringing at their station without answering it. Only Incoming
and Transferred calls can be forced. Calls may be forwarded to any available station, ACD/
UCD group, or VM Group.

A destination station must have a direct appearance for that CO Line or Loop button and not
in DND, or an error tone is presented to the originator and the call continues to ring their
station. If the station is busy, the current call must be placed on hold, the ringing transfer
initiated, and then the station can return to their original call. This feature is unavailable to
Single Line Telephone users.

Operation

When an incoming call rings an idle station:

1. Press the preprogrammed UNANSWERED CO CALL TRANSFER flexible button,

-or-

Dial the Unanswered CO Call Transfer code [639] on the dial pad.

2. Press a DSS, Group button, or dial the station number or group number. Call is
automatically transferred to that destination.

When an incoming or transferred call rings a busy station:

1. Place the current call on hold.

2. Press the preprogrammed UNANSWERED CO CALL TRANSFER flexible button,

-or-

Dial the Incoming CO call transfer code [639] on the dial pad.

2-48 Camp On

Chapter 2 - Features and Operation

3. Press a DSS, Group button, or dial the station number or group number. Call is
automatically transferred to that destination. The incoming transferred CO call receives
Music-On-Hold during the transfer state.

4. Station user can return to call placed on hold.



SINGLE LINE TELEPHONE

Not applicable

Conditions

» Attendant stations do not send ID digits.
» ACD agents are not allowed to transfer ACD calls using this feature.
» This feature only operates when the station is in an idle mode.

Camp On

Description

A station may alert a busy party that an outside line is waiting for them by using the CAMP
ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy
station, then press the CAMP ON button. The busy party receives a muted ring over the
keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the
person called places their existing outside call on hold or drops an existing internal call, and is
connected to the person placing the Camp On. They can then pick up the call on the
appropriate line.

Operation

To alert a busy station of your call:

1. Press the CAMP ON button. The called station will receive one-burst of tone.

2. When the called party answers, consult with them or hang up to transfer call.

If a station is in DND, only the Attendant can Camp On using the Attendant
override feature.

Camp On or Override drops any internal callers to which that station is talking.

To answer a call that is waiting:

When you hear one burst of muted ringing, press your flashing CAMP ON button.

Any outside line you are connected to is placed on hold. Converse with the station
placing the call,

-or­If a call is being transferred, press the flashing OUTSIDE LINE button.

If you do not have a CAMP ON button:



Go on-hook with your present call, the Camp On call will ring through,

-or-



Place the present call on hold, then go on-hook, the Camp On call will ring through.

Camp On 2-49

Chapter 2 - Features and Operation



SINGLE LINE TELEPHONE

To alert a busy station of your call:

1. Briefly depress and release the hookswitch.

2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain
on original call.

To answer a call that is waiting (while on a CO line call):

1. Receive Camp on warning tone through the handset.

2. Choose desired call (hang up on present call and take new call, or ignore Camp On
signal).

Conditions

» The CAMP ON button can be assigned on 8-button phones using code 620.
» Calls cannot be camped on when a station is in DND or in Conference.
» If the party that initiated the Camp On hangs up, then Camp On is canceled and the call is

blind-transferred.

Camp On Button Flash Rate

Description

The Camp On button flash rate is the rate at which the Camp On button flashes when you
receive a Camp On. This flash rate can be programmed to 29 different options identified in
the flash rate table. This enables the programmer to customize the key system configuration
to desired flash rates.

Programming Steps

1. Press the CAMP ON BTN flexible button (FLASH 07, Button #15). The following message
displays:

CAMP ON BTN 00-28
RED 120 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer to Table 2-11 on page 2-130.)

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Camp On Button flash rate is set for a Red 120 ipm Flash (10).

Camp On Recall

Description

When a station does not answer a Camp On, that call recalls the person placing the Camp On,
and if unanswered by them, recalls the Attendant(s).

2-50 Centrex/PBX

Chapter 2 - Features and Operation

Centrex/PBX

The Triad-S provides features that are Centrex compatible so that Centrex users can utilize
the Triad-S System to enhance their Centrex capabilities. The system actually simplifies and
provides easier access to many Centrex features by offering the following features.

CO / PBX Programming

Description

Each individual outside line connected to the system may be programmed as a CO or PBX
line. Use the PBX mark when identifying Centrex lines.

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press the CO/PBX flexible button (Button #2).

5. Enter a 0 or 1 which corresponds with the following entries:

[0] = PBX

[1] = CO

PBX / CO 0-1
CO

6. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … All lines are assigned as CO lines.

Centrex/PBX 2-51

Chapter 2 - Features and Operation

Off-Hook Preference

Description

Telephones, key and SLT, may be programmed to have their personal Centrex line accessed
automatically just by lifting the handset or pressing the ON/OFF button (Speaker Button on
SLTs). Internal features to the Triad-S are still made available to digital telephones by
accessing intercom before going off-hook. Refer to “Ring Down/Hot Line/Off-Hook Preference”

on page 2-204.

Private Line Appearance

Description

The Triad-S allows for private line assignment on an unlimited basis. Each station may have
sole access to a particular outside line if desired and may also be assigned to receive
incoming ringing on that line. Refer to “CO Line Group Programming” on page 2-66, “Line Group

Access - Station” on page 2-64, and “Flexible Button Assignment” on page 2-130.

Programming ., #, and Hook-Flashes into Speed Dial

Description

Many Centrex codes utilize a hook-flash followed by, in many cases, the digit [.] and or [#].
The Triad-S allows programming of these codes as a part of system or station speed dial
sequences. Refer to “Speed Dial” on page 2-212.

Centrex/PBX Flash

Description

Provides telephone users with the ability to terminate an outside call or transfer a call behind
a PBX or Centrex and restore dial tone without hanging up the handset. A FLASH button is
located on each digital telephone.

Operation

When connected to an outside line:

Press FLASH to disconnect outside line and reseize outside line dial tone.



SINGLE LINE TELEPHONE

Depress the hookswitch briefly; or if equipped with a flash key, depress it.

Conditions

» 8-button telephones can assign a FLASH button by using code [660].

2-52 Centrex/PBX

Chapter 2 - Features and Operation

Centrex/PBX Flash Timer

Description

Flash is a programmable opening on a line for signaling. When using an outside line, flash lets
a user obtain a new dial tone without losing the line. This is particularly useful behind a PBX
or Centrex. Each CO line can be programmed for a flash time.

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LIN E ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press Button #21 to select Page C. The display updates. The following message displays to
indicate current programming of that line or group of lines:

4. Press the FLASH TIMER flexible button (Button #1).

5. Enter a valid number on the dial pad (01–20) which corresponds to 100 ms to 2 seconds.

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Flash Timer is set for 10 (1.0 seconds) and is variable from 01-20 (100 ms to
2seconds).

Centrex / PBX Transfer

Description

XXX - XXX PAGE C
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

FLASH TIMER 01-20
10

When Centrex or PBX lines are connected to the Triad-S, users may, by using the Flash button,
transfer callers to other Centrex or PBX extensions. The Flash command may also be included
within a Speed Bin and programmed onto a flexible button for one button transfer. Consult
your Centrex user guide for further instructions after flashing the line. Refer to “Centrex/PBX

Flash Timer” on page 2-52.

Centrex/PBX 2-53

Chapter 2 - Features and Operation

Operation

While connected to an outside line (PBX/Centrex):

1. Press the FLASH button. Receive transfer dial tone.

2. Dial a PBX/Centrex station number.

3. Hang up to complete the transfer.

PBX Dialing Codes

Description

Five 1- or 2-digit PBX access codes can be programmed into memory. When dialed, these
codes signal the system so toll restriction is applied at the next dialed digit. When a single
digit code [9] is entered, it must be followed by [#] as the second digit. Refer to “911 Feature”

on page 2-4.

If 911 is enabled for a PBX trunk using Centrex, entry one in Flash 12 (of [9] + [#]) will
insert the Centrex 9 (not LCR).

Quick Reference

¬

Flash 40 Page A Button #2 PBX/CO (Refer to “CO / PBX Programming” on

page 2-50

.)

Programming Steps

1. Press FLASH and dial [12]. The following message displays:

PBX DIAL CODES
##, ##, ##, ##, ##

2. Enter valid numbers (one right after the other) on the dial pad, up to ten digits. If a single
digit code is required, enter the code followed by [#].

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

4. To delete a code, enter [#] [#] and press HOLD.

DEFAULT … No PBX dialing codes are assigned.

Conditions

» Lines must be programmed as PBX lines before these codes apply.

2-54 Class Of Service

Chapter 2 - Features and Operation

Class Of Service

Description

Each station and each CO line is assigned a Class of Service (COS) which governs stations’
dialing privileges. Day COS and Night COS assignments to stations provide the system
administrator additional control over station dialing, preventing misuse of phones after
hours.

Seven uniquely defined COSs are available for assignment to stations and five uniquely
defined COSs are available for assignment to CO lines. Station COS works in conjunction with
CO line COS to provide the most flexible means for offering custom toll restriction.

The following table depicts how the station and CO line COSs interact. After setting the
station COS, any change to the CO line COS will result in a change in dialing privilege. For
example, a station COS of 2 with a CO line COS of 5 gives the user an unrestricted calling
privilege.

Table 2-2: Class of Service (COS)

CO Line Class of Service

1 2 3 4 5

Unrestricted Unrestricted Unrestricted Canned

1

S
T
A
T

I

O

N

C

O

S

* Canned Restriction: No [0], [1], [#], [*] as first dialed digit, and 7-digit dialing limitation; plus 1-800, 1­888, 1-866, 1-877, 1-911, 1-611 are allowed, and 411, 976, and 555 numbers are denied. COS 7 allows 10­digit dialing maximum.

Table A Table A Unrestricted Canned

2

Table B Unrestricted Table B Canned

3

Table A and B Table A Table B Canned

4

Canned

5

Restricted*

6 Intercom Only Intercom Only Intercom Only Intercom Only Intercom Only

Canned

7

Restricted*

Canned
Restricted*

Canned
Restricted*

Canned
Restricted*

Canned
Restricted*

Restricted*

Restricted*

Restricted*

Restricted*

Canned
Restricted*

Canned
Restricted*

Unrestricted

Unrestricted

Unrestricted

Unrestricted

Unrestricted

Unrestricted

Related Information

Quick Reference

¬

Flash 70 Toll Restriction (Refer to “Toll Restriction” on

page 2-239

.)

Class Of Service 2-55

Chapter 2 - Features and Operation

Class of Service - CO Line

Description

Through assignments of a CO Line Class of Service, the assigned CO line interacts with a
station Class of Service.

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LIN E ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press the LINE COS flexible button (FLASH 40, Page A, Button #9).

5. Enter a valid number on the dial pad (1-5) corresponding to one of five possible Classes of
Service to which a CO line may be assigned:

[1] = COS1; No restrictions

[2] = COS2; Table A governs, Station COS 2 and 4 are monitored

[3] = COS3; Table B governs, Station COS 3 and 4 are monitored
[4] = COS4; Restricts [0], [1], [*], [#] dialed as first-digit and places a 7-digit dialing

limitation. Allowed are: 1-800, 1-888, 1-866, 1-877, 1-911, and 1-611. Denied
are: 411, 976, and 555.

[5] = COS5; Overrides Station COS 1, 2, 3, 4, 5, and 7, and allows unrestricted dialing.

CLASS OF SERVICE 1-5
1

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Class of Service setting is 1.

2-56 Class Of Service

Chapter 2 - Features and Operation

Station Day Class of Service

Description

Each station must be assigned a certain COS for Day Mode operation and for Night Mode
operation. Class of Service (COS) determines the station’s dialing privileges.

Use Flash 50 programming when you want to modify a range of stations’ attributes using
fixed station numbers.

Use Flash 51 programming to modify a single station’s attributes using a flexible station
number.

Programming Steps

1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of
the following messages displays:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

STATION ATTRIBUTES
SELECT A STATION RANGE

ENTER STATION NUMBER

2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station
is being programmed, enter that number twice, e.g., [100 100].

If HOLD is pressed without entering a station range, ALL stations are selected.

-or-

Enter a valid flexible number (100-8999) to be programmed.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE A
ENTER BUTTON NUMBER

4. Press button #20. The display updates to reflect current programming for Page B.

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE B
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE B
ENTER BUTTON NUMBER

Class Of Service 2-57

Chapter 2 - Features and Operation

5. Press the DAY COS flexible button (Button #2).

DAY COS 1-7
1

6. Enter a valid number on the dial pad (1-7) corresponding to one of seven possible Classes
of Service to which a station may be assigned.

The seven classes of service are:

[1] = COS 1; No restrictions
[2] = COS 2; Table A governs

[3] = COS 3; Table B governs

[4] = COS 4; Table A and B govern

.

[5] = COS 5; Restricts [0], [1], [

[6] = COS 6; Intercom Only (no CO line access - results in a 911 block

unless 911 Feature is active)

[7] = COS 7; Restricts [0], [1], [

7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

], [#] dialed as first-digit with a 7-digit maximum

.

], [#] dialed as first-digit with a 10-digit maximum

DEFAULT … All stations are assigned a COS 1 for Day Mode.

Conditions

» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number

to be programmed, you will get the station that is in port/station 100.

Station Night Class of Service

Description

Each station must be assigned a COS for Night Mode operation. The Night COS goes into
affect when the system is manually or automatically placed into Night Mode. This prevents
misuse of phones after hours. Class of Service (COS) determines the station’s dialing
privileges.

Use Flash 50 programming when you want to modify a range of stations’ attributes using
fixed station numbers.

Use Flash 51 programming to modify a single station’s attributes using a flexible station
number.

2-58 Class Of Service

Chapter 2 - Features and Operation

Programming Steps

1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of
the following messages displays:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

STATION ATTRIBUTES
SELECT A STATION RANGE

ENTER STATION NUMBER

2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station
is being programmed, enter that number twice, e.g., [100 100].

If HOLD is pressed without entering a station range, ALL stations are selected.

-or­Enter a valid flexible number (100-8999) to be programmed.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE A
ENTER BUTTON NUMBER

4. Press button #20. The display updates to reflect current programming for Page B.

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE B
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE B
ENTER BUTTON NUMBER

5. Press the NIGHT COS flexible button (Button #3).

a

NIGHT COS 1-7
1

CO Line - Access 2-59

Chapter 2 - Features and Operation

6. Enter a valid number on the dial pad (1-7) corresponding to one of seven possible Classes
of Service to which a station may be assigned.

The seven Classes of Service are:

[1] = COS 1; No restrictions.

[2] = COS 2; Table A governs
[3] = COS 3; Table B governs

[4] = COS 4; Table A and B govern

.

[5] = COS 5; Restricts [0], [1], [
[6] = COS 6; Intercom Only (no CO line access - results in a 911 block (unless 911 Feature is

active)

[7] = COS 7; Restricts [0], [1], [

7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … All stations are assigned a COS 1 for Night Mode.

], [#] dialed as first-digit and places a 7-digit maximum.

.

], [#] dialed as first-digit with a 10-digit maximum.

Conditions

» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number

to be programmed, you will get the station that is in port/station 100.

CO Line - Access

Description

Through programming, telephones are allowed or denied access to particular outside lines or
line groups. Refer to “Line Group Access - Station” on page 2-64, “Flexible Button” on page 2-131,
and “CO Line Group Programming” on page 2-66.

Operation

To access an outside line:

1. Press idle CO line button, POOL button,

-or­Dial CO line group access code or LCR code: 9, 801-823, 88+LLL (LLL = CO Line number).

2. Dial desired number for outside call.

3. Lift handset to converse or use speakerphone.



SINGLE LINE TELEPHONE

To access an outside line:

1. Lift the handset.

2. Dial access code: 9, 801-823, 88+LLL (LLL = CO line number).

3. Dial telephone number.

2-60 CO Line Attributes

Chapter 2 - Features and Operation

Conditions

» Access to trunk group must be programmed by installer/administrator.
» The CO line must be idle.

CO Line Attributes

Initialize CO Line Attributes

Description

CO Line parameters may be initialized to set all data fields to their original, default values. The
following data fields are returned to their default value upon initializing the CO Line
Attributes.

Table 2-3: CO Line Attribute Defaults

Program

Code

FLASH 40

PAG E A

FLASH 40

PAG E B

Flexible

Button

1 DTMF/Dial Pulse Programming DTMF

2 CO/PBX Programming CO

3 Universal Night Answer (UNA) Enabled

4 DISA CO-to-CO (Per CO Line) Enabled

5Privacy Enabled

6 Loop Supervision Programming 4=400 ms

7DISA Programming None

8 CO Line Group Programming Group 01

9 Class of Service (COS) Programming COS 1

10 CO Line Ringing Assignments STA 100

11 CO Line Identification Display Line XXX

12 CO Direction Incoming/Outgoing

13 Display Ring Assignments 100A

15 911 Attendant Alert Disabled

1 Transmit Volume 5=0 db

2 Preset Call Forward Destination None

3 Preset Forward Voice Mail ID None

4 Universal Day Answer (UDA) Disabled

5 Music-On-Hold (per CO Line) Channel 1

6 Ring Tone (per CO Line) Tone # 00

Features

Default Value

(after initialization)

CO Line Attributes 2-61

Chapter 2 - Features and Operation

Table 2-3: CO Line Attribute Defaults

Program

Code

FLASH 40

PAG E C

Flexible

Button

1 Flash Timer Programming 10=1.0 sec

2 Ring Delay Timer 00=Disabled

3 Reseize Timer 200=200 ms

4Guard Timer 05=.5 sec

5Preset Forward Timer 10 sec

Programming Steps

1. Press the CO LINE ATTRIBUTES flexible button (FLASH 80, Button #2). The following
message displays:

2. Press the HOLD button. A confirmation tone sounds.

Print CO Line Attributes

Description

The Print CO Line Attributes command dumps the entire database as a permanent record
which can serve as a hardcopy of the database The system baud rate must match that of the
printer or receiving device.

Features

INITIALIZE CO LINES
PRESS HOLD

Default Value

(after initialization)

When printing the CO Line attributes the following data prints:



All CO Line parameters within the specified range



CO Line ringing assignments within the specified range



Dial Pulse Ratio and Speed settings

2-62 CO Line Attributes

Chapter 2 - Features and Operation

CO LINE ATTRIBUTES

-----------------­CO 01 CO 02

------ ----­DIAL PULSE/DTMF - DTMF DIAL PULSE/DTMF - DTMF
PBX/CO - CO PBX/CO - CO
UNIVERSAL NIGHT ANS - ENABLED UNIVERSAL NIGHT ANS - ENABLED
DISA TRK TO TRK - ENABLED DISA TRK TO TRK - ENABLED
PRIVACY - ENABLED PRIVACY - ENABLED
LOOOP SUPERVISION - 4 LOOP SUPERVISION - 4
DISA TYPE - NONE DISA TYPE - NONE
LINE GROUP - 1 LINE GROUP - 1
CLASS OF SERVICE - 1 CLASS OF SERVICE - 1
LINE IDENTIFICATION - LINE 01 LINE IDENTIFICATION - LINE 02
CO DIRECTION - INCOMING-OUTGOING CO DIRECTION - INCOMING-OUTGOING
RING ASSIGNMENTS RING ASSIGNMENTS

100A 100A
TRANSMIT VOLUME - 0DB TRANSMIT VOLUME - 0DB
PRESET FORWARD DEST - NONE PRESET FORWARD DEST - NONE
PRESET FWD VMID - NONE PRESET FWD VMID - NONE
UNIVERSAL DAY ANSWER - DISABLED UNIVERSAL DAY ANSWER - DISABLED
MOH CHANNEL - 1 MOH CHANNEL - 1
RING TONE - 0 RING TONE - 0
911 TRUNK - DISABLED 911 TRUNK - DISABLED
FLASH TIMER - 10 FLASH TIMER - 10
RING DELAY TIMER - 0 RING DELAY TIMER - 0
RESEIZE TIMER - 200 RESEIZE TIMER - 200
GUARD TIMER - 50 GUARD TIMER - 50
PRESET FWD TIMER - 100 PRESET FWD TIMER - 100

... and so on through all CO lines

Figure 2-3: CO Line Attributes Printout

Programming Steps

1. Press the CO LINE ATTRIBUTES flexible button (FLASH 85, Button #2).

PRINT CO LINES
PRESS HOLD

2. To print data for:



ALL CO Lines, press the HOLD button.



A specified CO Line Range, enter 6 digits (3 digits for the first line and 3 digits for the
last line in the range):



One CO Line, enter that line twice: [001001]

3. Then press the HOLD button. The following message displays and the CO Line data prints:

PRINTING CO LINES

When the system finishes sending the requested information to the printer, a
confirmation tone sounds.

CO Line DTMF Sending 2-63

Chapter 2 - Features and Operation

CO Line DTMF Sending

Each CO interface circuit for outside lines can be individually programmed to send DTMF
(tone) or dial pulse signals.

DTMF / Dial Pulse Programming

Description

Each individual outside line can be programmed to be DTMF (tone) or dial pulse.

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press the DTMF/DIAL PULSE flexible button (FLASH 40, Page A, Button #1).

5. Enter a 0 or 1 that corresponds with the following entries:

[0] = Dial Pulse

[1] = DTMF

PULSE / DTMF 0-1
DTMF

6. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … All lines are set for DTMF.

2-64 CO Line Group

Chapter 2 - Features and Operation

DTMF On/Off Time Operation

Description

The DTMF On/Off Time feature lets the installer select the DTMF On/Off Time on a
system-wide basis. This lets the installer customize the system for certain applications that
require more than the standard DTMF Time of 100ms on and 100ms off.

Programming Steps

1. Press the DTMF TIME OPERATION flexible button (FLASH 02, Button #6). The following
message displays:

DTMF ON/OFF TIME 1-9
1

2. Enter a valid number (1-9) on the dial pad for the DTMF On and Off Times (100-900 ms).

3. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … DTMF Time Operation is set for 100 ms On and 100 ms Off.

CO Line Group

Description

Outside lines can be placed in one of twenty-four groups if the customer's business requires
such grouping. Stations are then individually assigned access to these groups and given the
ability to dial on particular lines.

Line Group Access - Station

Description

A station can access any combination of outside line groups, or a station may not be allowed
access to outside lines. CO line groups are used primarily by single line telephones or for
flexible buttons assigned as pooled group buttons on a Key Telephone.

Use Flash 50 programming when you want to modify a range of stations’ attributes using
fixed station numbers.

Use Flash 51 programming to modify a single station’s attributes using a flexible station
number.

Programming Steps

1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of
the following messages displays:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

STATION ATTRIBUTES
SELECT A STATION RANGE

ENTER STATION NUMBER

CO Line Group 2-65

Chapter 2 - Features and Operation

2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station
is being programmed, enter that number twice, e.g., [100 100].

If HOLD is pressed without entering a station range, ALL stations are selected.

-or-

Enter a valid flexible number (100-8999) to be programmed.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE A
ENTER BUTTON NUMBER

4. Press button #20. The display updates to reflect current programming for Page B.

Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers

XXX - XXX PAGE B
ENTER BUTTON NUMBER

XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number

SXXX PAGE B
ENTER BUTTON NUMBER

5. Press the CO LINE GROUP ACCESS flexible button (Button #8). The following message
displays:

LINE GROUP ACCESS 01-23
1

6. To add a Line Group, enter a valid number (00, or 01–23) to designate the outside line
groups that the station can access, press 1, and then press HOLD to save the entry. A
confirmation tone sounds and the display updates.

00+1+HOLD = No Access (911 calls are blocked unless 911 Feature is active).
01+1+HOLD = Access to Group 1 by dialing Code 9 or 801(Code 800 if 911 Feature

is active).
Users access Line Groups 2-23 by dialing 802-823, respectively.

7. To delete a Line Group, enter a valid number (00, or 01-23), press 0, and then press HOLD.
A confirmation tone sounds and the display updates.

DEFAULT … Stations are allowed access to Group 1.

2-66 CO Line Group

Chapter 2 - Features and Operation

Conditions

» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number

to be programmed, you will get the station that is in port/station 100.

CO Line Group Programming

Description

Twenty four line groups are available for CO line assignment. Groups should be assigned
according to type (local, FX, WATS, etc.). All unassigned CO lines should be programmed into
a different group so they are not accessed by Line Queuing, Pooled Group access (Pool
Buttons), Speed Dial, or LCR features.

Any Line Group can be used for programming a line(s) as private; for private lines, assign Line
Group access to only one station in Flash 50/51, Page B, Button #8. Ordinarily, use Line
Group 0 as a private line. Also, all unused CO Lines should be placed in Line Group 0.

CO Lines assigned to a Line Group 0 can only be accessed by stations with a direct CO
appearance (button) on their phone.

When tying multiple systems together, use the Networking Table (FLASH 16).

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press the CO LINE GROUP flexible button (FLASH 40, Page A, Button #8).

CO Line - Identification 2-67

Chapter 2 - Features and Operation

5. Enter a valid number on the dial pad (0-23) which corresponds to Groups 0-23.

LINE GROUP 0-23
1

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … All lines are placed in Line Group 1.

CO Line - Identification

Description

The CO Line Identification feature allows entering a name into the database for each
individual line (trunk) connected to the system. The name may be entered in any
combination up to 12-characters in length (this represents 24 digits entered). When the CO
line identification field is programmed, display telephones receive the identification field in
place of the default field (LINE XXX).

SMDR always print the line number in place of the programmed name. A programmable data
field is available for each line in the system.

CO Line Identification Display

Description

The Co Line Identification Display feature allows the entry of a name for each line (trunk)
connected to the system. Once entered into the database, LCD phones, including the
Attendant stations, receive the programmed line name in place of the default LINE XXX
message. This applies to all line call processing conditions where the current LINE XXX
message displays. SMDR continues to print out the line number in place of the programmed
name. If the line name was not programmed, the current LINE XXX display is the default. A
programmable data field is available for each line in the system. Line names may be assigned
using the range programming.

A message similar to the following display is used for all CO Line displays when a name is
programmed for a CO Line.

LINE RINGING
nnnnnnnnnnnn HH:MM am

Entries can be made using a keyboard by following the same outlined procedures

Figure C-1: Data Terminal Program Codes Cross Reference.

using

2-68 CO Line - Identification

Chapter 2 - Features and Operation

Programming Steps

Each CO line can be programmed to have a name associated to it in database programming.

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press the CO LINE IDENTIFICATION flexible button (FLASH 40, Page A, Button #11). The
following message displays:

LINE IDENTIFICATION
LINE 001

5. Enter the name by using keys on the dial pad as follows. Valid alphanumeric characters
are: [A-Z], [0-9], [.], [#], [-] [spaces] and other ASCII characters as listed in Figure 2-4 .

Any combination up to 12 characters may be entered (this represents 24 digits entered).

Other Codes

1 = 1# 8 = 8# “ = 01 * = *#

2 = 2# 9 = 9# , = 02 ( = #1

3 = 3# 0 = 0# ? = 03 ) = #2

4 = 4# Space = 11 / = 04 + = #3

5 = 5# : = 12 ! = *1 = = #4

6 = 6# - = 13 $ = *2 # = ##

7 = 7# ‘ = 14 & = *4 . = 24

Figure 2-4: Dial Pad Keys

CO Line - Incoming Ringing Assignment 2-69

Chapter 2 - Features and Operation

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

If an error is made while entering digits, press HOLD to save the erroneous entry.
Key in digits over the old name; if excess characters remain, use the digits [11] to
transpose spaces over the undesired characters.

CO Line - Incoming Ringing Assignment

Description

Each CO line may be programmed (in database admin) so that incoming ringing on the
specified CO line(s) may be assigned initial ringing to one of the following destinations:



One or more stations (Keyset or SLT)



An ACD, UCD, Voice Mail or Hunt Group



Off-Net (via Speed Dial)

The ring-in follows Day Ring assignments unless Night Service mode is active, in which case
all incoming CO calls follow Night Ring assignments.

When ringing is assigned to a keyset, a direct line appearance or an idle LOOP button must be
available to receive the call. Station call forwarding of the initial ringing CO call is possible
and can be directed to other keysets with an available LOOP button or direct appearance.



If the initial ringing CO call cannot ring at the destination assigned, the call rings at the
first Attendant station.



If all ringing assignments are deleted, calls continue to ring at Station 100.

CO Line Ringing Assignments

Description

Each CO Line may be assigned to ring any station in the system; UCD, Voice Mail or Hunt
Group, or Off-Net (via speed dial). CO Line ringing is programmed on a per CO Line
destination basis. Each destination may be designated to ring during the day, during the
night, or receive both Day and Night ringing. Stations that are assigned for initial ring-in
must have a LOOP button(s) to answer calls if a direct CO appearance is unavailable.

An incoming CO line may be programmed to any number of stations but it cannot be
programmed to ring a mixture of stations and groups in the same time period. Incoming calls
directed Off-Net are connected to an outgoing system speed bin. CO lines assigned to ring
multiple stations do not follow any station’s forwarding.

2-70 CO Line - Incoming Ringing Assignment

Chapter 2 - Features and Operation

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LIN E ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press the RING ASSIGNMENT flexible button (FLASH 40, Page A, Button #10). The
display shows the following information:

RING ASSIGNMENTS
ENTER DDDR

The actual LCD displays a 3-digit destination field (DDD), but both a 3- or 4-digit
entry is possible.

5. Enter a valid Destination (DDD) or (DDDD) and Ring type (R) followed by the HOLD
button. A confirmation tone sounds and the display updates.

CO Line - Incoming Ringing Assignment 2-71

Chapter 2 - Features and Operation

Table 2-4: CO Line Ringing Assignments

Valid 3- and 4-Digit Destinations (DDD) and (DDDD) Valid Ring Types (R)

System Speed Bins [9020–9999], for Off-Net Ringing [0] = No Ring; unassigned; or to delete a destination

Flexible Extension Numbers* [1] = Day Ring [D]

Flexible Numbers for Voice Mail Groups 1–8* [2] = Night Ring [N]

Flexible Numbers for Hunt Groups 1–8* [3] = Day/Night Ring [DN]

Flexible Numbers for Direct Ringing to Modem* [4] = Special Only [S]

Flexible Numbers for ACD Groups 1–16* [5] = Day/Special [DS]

Flexible Numbers for UCD Groups 1–8* [6] = Night/Special [NS]

[7] = All Modes [Day/Night/Special [A]

* Internal flexible numbers range = 100-8999

To add multiple stations:

Enter: DDDDR HOLD DDDDR HOLD DDDDR HOLD...etc.

(Example: 10073 HOLD, 10083 HOLD, 10093 HOLD)

To delete a single station:

Enter: DDDD0 HOLD
(Example: 10080 HOLD)

To delete multiple stations:

Enter: DDDD0 HOLD DDDD0 HOLD...etc.

(Example: 10080 HOLD, 10090 HOLD)

DEFAULT … All CO lines ring at the Attendant, Station 100 during Day and Night Modes.

2-72 CO Line - Incoming Ringing Assignment

Chapter 2 - Features and Operation

Incoming CO Line Ringing - Setting Flash Rate

Description

The Incoming CO Line Ringing flash rate is the rate at which an Incoming CO line or Loop
Button flashes. This flash rate can be programmed to 29 different options identified in the
flash rate table, which enables the programmer to customize the key system configuration to
desired flash rates.

Programming Steps

1. Press the INC CO RING flexible button (FLASH 07, Button #1). The following message
displays:

INC CO RING 00-28
RED 480 IPM FLUTTER

2. Enter a valid number (00-28) on the dial pad that correspond to one of the 29 available
options. (Refer to Table 2-11 on page 2-130.)

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Incoming CO Ringing flash rate is set for RED 480 ipm Flutter (08).

Display Ring Assignments

Description

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES
SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:

XXX - XXX PAGE A
ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

CO Line - Incoming Ringing Assignment 2-73

Chapter 2 - Features and Operation

4. Press FLASH 40, Page A, Button #13 to display ring assignments. Assignments are
displayed in sets of six, up to the number programmed. The following format displays the
assignments.

XDDDDRR XDDDDRR XDDDDRR
XDDDDRR XDDDDRR XDDDDRR

XDDDD = Destination type ID letter fllowed by number to be dialed:
[F]] plus Fixed Number, e.g., F102
[H] plus Hunt Group Number, e.g., H6700
[M] plus Modem Extension Number, e.g., M6099 (default = M499N)
[R] plus Recorded Announcement Extension Number, e.g., R6020

[S] plus Station Number, e.g., S6002
[U] plus UCD/ACD Group/Agent Number, e.g., U6034
[V] plus Voice Mail Group Number, e.g., V6899
[B] plus Speed Bin Number, e.g., B9990
RR:
[0] = No Ring

[D] = Day Ring
[N] = Night Ring
[DN] = Day/Night Ring
[S] = Special Only
[DS] = Day/Special
[NS] = Night/Special

[A] = All Modes (Day/Night/Special)

5. Press FLASH 40, Page A, Button #13 additional times to cycle to the next group of six
ring assignments. Ring assignments are displayed in numerical order, from the lowest to
the highest number.

Reseize Timer

Description

The Reseize Timer option lets the user adjust the Reseize Timer on a per CO Line basis. The
Reseize Timer can be used on any trunk type. This timer sets the time period that a trunk is
held disconnected after receiving a disconnect before being reseized when a device is
queued for a member of the trunk group.

Programming Steps

1. Press the RESEIZE TIMER Button (FLASH 40, Page C, Button #3) in the flexible button

2. Enter a valid number on the dial pad that corresponds to 000–255 (0 ms to 2.55 seconds).

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Reseize Timer is set for two seconds.

field. The following message displays:

RESEIZE TIMER 000-255
200

2-74 CO Line - Incoming Ringing Assignment

Chapter 2 - Features and Operation

Guard Timer

Description

The outgoing Guard Timer is used to set the length of time a CO is held busy to outgoing
seizure after a valid release is detected. If a user attempts to access a CO line before the Guard
Timer expires, their LED illuminates to indicate that the line is seized, however the CO line is
not actually seized until the timer expires. The user gets a busy tone, and may receive a
delayed CO dial tone if the timer is set to a large value.

Programming Steps

1. Press the GUARD TIMER button (FLASH 40, Page C, Button #4) in the flexible button
field. The following message displays:

GUARD TIMER 1-60
05

2. Enter a valid number on the dial pad which corresponds to 1–60 (100 ms to 6 seconds).

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT …Guard Timer is set for .5 seconds.

Transmit Volume

Description

Up to ten volume levels are available for each CO Line in the system.

Programming Steps

1. Press FLASH and dial [40]. The following message displays:

2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).

Do NOT adjust this option without consulting Technical Support first. The default
settin gs w ere se t t o ap pl y to mo st a pp lic at ions. Ha ve th e dB readings on all CO lines
available when calling Technical Support.

CO LIN E ATTRIBUTES
SELECT A CO LINE RANGE

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible Button #19 (Page A) is lit.