Vodavi TRIAD -S User Guide

Feature Package 3

TRIAD -S

System
Programming

a new dimension in business communications

T

M

STARPLUS

Triad-S

System Programming Manual

Part Number: 5050-13 Issue 3.2 - March 2001

Issue Release Date Changes

28-99

2.1 12-99

35-00

 Feature Package 2 {FP2} enhancements have been added.
 Manual content contains extensive revisions.

 Feature Package 2 {FP2} updates have been added.
 Manual content has been revised.

 Feature Package 3 {FP3} enhancements have been added.
 Manual layout has been reformatted.

3.1 8-00 Manual content has been revised.

3.2 3-01 Manual content has been revised for correctness and clarity.

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mlj/200 1

Contents

1 Customer Database Programming

Intro duction ....... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 1-3

Pro gram Mode En try (K ey Station) .......................... ... .. .. ...................... ... .. .. .. 1-19

Pro gram Mode En try (Data Terminal or PC) . .. ....................... .. .. .. .. ............. 1-19

Initialization ... ....................... .. .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ......... 1-20

Database Programmin g Wo rksh eets ... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 1-20

Database Upload/Download Routine .. .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 1-21

Upload/Download through Remote Administration ...................... 1-21

2 System Parameters Programming

System Timers .......... .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. ....................... 2-3

System Hold Recall Timer .................... .. .. .. .. ....................... .. .. .. .. ............... 2-4

Exc lusive Hold Recall Timer . ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-5

Attendant R ecall Timer ................. .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-6

Transfer Recall Timer ................... .. .. .. .. ......................... .. .. .. ......................... 2-6

Preset Fo rward Timer . .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-7

Call Forward No Answer Timer ...... .. .. .. .. ......................... .. .. .. .. ................. 2- 8

Pause Timer ........................... .. .. .. ... ........................ .. ... .. ........................ ... .. .. .. 2-8

Call Park Rec all Timer ... .. .. .. .. .. ....................... .. .. .. .. ......................... .. .. ... .. .... 2- 9

Conference / DISA Timer ...... .. ... .. ........................ ... .. .. ...................... ... .. .. .. 2-9

Paging Time-Out Timer ... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2- 10

CO Ring Detect Timer ...... .. .. .. .. ......................... .. .. ... ........................ .. ... .. .. .. 2-11

SLT DTMF Receiver Timer ...................... .. .. .. .. ......................... .. .. .. .. ........... 2-11

Message Wait Reminder Tone . .... .... .... .... .... .... ..... ............................. .... .. 2-12

SLT Hook Flash Timer . .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. ........... 2-13

SLT Hook Flash Debounce Timer .... .. .. .. .. ......................... .. .. .. .. ............... 2-13

SMDR Call Qualification Timer . .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-14

Automatic Call Back Timer ..... ... .. .. .. ....................... .. .. .. .. ....................... .. .. 2-15

Reminder Ring Timer . .. .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. ... ...... 2-15

Inter-Digit Time-Out ........................ .. .. .. .. ....................... .. .. .. .. ..................... 2-16

Additional System Timers ................... .. .. .. .. ....................... .. .. .. .. ....................... 2-17

Repea t Redial Timer .......... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-18

Attendant Display Timer ................ .. .. .. .. ......................... .. .. .. ..................... 2-19

Call Coverage Ring Timer .................... .. .. .. .. ......................... .. .. .. ............... 2-19

ii March 2001

Modem A nswer Timer ... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-20

Pulse Dial Inter-Digit Timer .. .. ... ........................ .. ... .. ........................ ... .. .. .. 2-20

DTMF On/Off Time Operation . .. .. .. ....................... .. .. .. .. ....................... .. .. 2-21

System Features 1 Programming .. .. .. ......................... .. .. .. .. ....................... .. .. 2-21

Attendant O verride .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-23

Hold Preference ................... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-23

External Night R ing ........................ .. .. .. .. ....................... .. .. .. .. ....................... 2-24

Executive O verride Warning Tone ... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-24

Page Warning To ne ......................... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-25

Background Music .............. .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. .. 2-26

Least Cost Routing (LCR) ... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-26

Account Codes - Forced ...... .. .. ... .. ...................... .. ... .. .. ...................... ... .. .. .. 2-27

Group Listening . ........................ ... .. .. .. ....................... .. .. .. .. ....................... .. .. 2-28

Idle Speaker Mode .... .. .. ....................... .. .. .. .. ......................... .. .. .. ................. 2-28

Call Cost Display .. ......................... .. .. .. ....................... .. .. .. .. ....................... .. .. 2-29

Music-On-Hold ................. .. .. .. ......................... .. .. .. .. ....................... .. .. .. ... ...... 2-29

Call Qualifier Tone . .. .. .. ....................... .. .. .. .. ......................... .. .. .. .. ................. 2-30

System Features 2 Programming .. .. .. ......................... .. .. .. .. ....................... .. .. 2-31

Barge-In Warn Tone .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-32

CO Ring Tones ...................... .. .. .. ... ........................ .. ... .. ........................ ... .. .. .. 2-33

Verif ied Ac count Codes .............................. .. .. .. .. ....................... .. .. .. .. ......... 2-34

Call Forward Display . .. .. .. .. ......................... .. .. .. ......................... .. .. .. .. ........... 2-34

External Day Ring ................ .. .. .. ... ........................ .. ... .. .. ...................... ... .. .. .. 2-35

Overflow Station Fo rward ....................... .. .. .. .. ....................... .. .. .. .. ........... 2-35

Direc t Transfer Mode ............... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-36

Station ID Lock ....... .. .. .. .. ....................... .. .. .. ....................... .. .. .. .. ................... 2-37

LCR Call Progress ... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-37

One-Touch Recording Warning To ne ............. ..... .... .... .... .... .... .... ..... .... 2-38

Ringback on Transfer ..... .. .. .. .. ....................... .. .. .. .. ......................... .. .. ... ...... 2-39

ACD Agent Rec all .................. .. .. ... .. ...................... .. ... .. .. ......................... .. .. .. 2-39

911 Feature ..................................................................................................... 2-40

Enhanced 911 (P roctor PB X-ANI-LINK Unit) ....... ..... .... .... .... .... .... .... ..... .... .. 2-40

VMID Station Numbers ..... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-41

Pro grammable Flash R ates . .. .. .. .. ......................... .. .. .. ... ...................... .. .. ... .. .... 2-42

Inc oming CO Lin e R inging ... .. ... .. .. ...................... ... .. .. .. ....................... .. .. .. 2-43

Inc oming Interc om Rin ging ..... ...................... .. .. ... .. ........................ ... .. .. .. 2-44

March 2001 iii

Call Forward Button .......... .. .. .. .. ......................... .. .. ... .. ...................... .. ... .. .. .. 2-44

Message Wait / VM Button ............................ .. .. .. ... ...................... .. .. ... .. .... 2-45

Message Callback - DSS / BLF ....................... .. .. .. ... ...................... .. .. ... .. .... 2-46

Do Not Disturb - DSS / BLF ................ .. .. .. .. ......................... .. .. .. .. ............... 2-46

Auto Callback - DSS / BLF .................... .. .. .. .. ....................... .. .. .. ................. 2-47

UCD Available / Unavailable - DSS / BLF .. .. .. ....................... .. .. .. .. ......... 2-47

Transfer CO Ringing ........................ .. .. .. .. ......................... .. .. .. .. ................... 2-48

Rec all CO Ringing .............. .. .. .. .. ......................... .. .. ... ........................ .. ... .. .. .. 2-49

Queued CO Ringing .......... .. .. .. .. ....................... .. .. .. ... ...................... .. .. ... .. .... 2-49

Exc lusive Hold ....................... .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. .. 2-50

System Hold ............................ .. .. ... .. ...................... .. ... .. .. ......................... .. .. .. 2-50

In-Use Hold (I-Hold) .................. ... .. .. .. ......................... .. .. .. .. ....................... .. 2-51

Camp-On Button ............................ .... .... .... .... .... .... ..... .... .... .... .... .... .... ....... .. 2-52

Call Back Button ........... .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ........... 2-52

Line Queu e Button .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-53

Do Not Disturb B utton . ....................... .. .. .. .. ....................... .. .. .. .. ................. 2-53

Intercom Hold Butto n .... .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. ... ...... 2-54

System Parameters .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ....................... 2-55

MOH Assignments ............ .. .. .. .. ......................... .. .. ... ........................ .. ... .. .. .. 2-56

Attendant Station Assig nment .. ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-57

System Time and Date .. .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ............... 2-58

PBX Dialing Codes ............................ ... .. .. .. ....................... .. .. .. .. ....................... .. .. 2-59

Executive / Secretary Pairs .............................. .. .. .. .. ......................... .. .. .. ........... 2-60

On-Board R elay Programming ..... ... .. .. .. ....................... .. .. .. .. ....................... .. .. 2-61

Baud Rate Assignments .......... .. .. .. .. ......................... .. .. ... .. ...................... .. ... .. .. .. 2-62

Networking Tables ... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-63

Access Codes .......................... .. .. .. .. ......................... .. .. .. ......................... .. .. .. ... ...... 2-66

DISA A ccess Code .. .. ....................... .. .. .. .. ....................... .. .. .. .. ....................... 2-66

Database Admin Password .. ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-67

Station Message Detail R ecording (SMDR) .... .... ..... .... .... .... .... .... .... ..... .... .. 2-67

SMDR En able / Dis able .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-68

Long Distance / All Calls ...... .. .. ... ........................ .. ... .. .. ...................... ... .. .. .. 2-69

Character Print Assignment .. ......................... .. .. ... .. ...................... .. ... .. .. .. 2-69

Baud Rate Display .................... .. ... .. .. ...................... ... .. .. .. ......................... .. .. 2-70

SMDR Port Assignments ... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-70

Weekly Night Mode Schedule ....................... .. .. .. .. ....................... .. .. .. .. ........... 2-71

iv March 2001

Automatic / M anual Operation ... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-71

Day of Wee k Programming ... ... .. .. ......................... .. .. .. ......................... .. .. 2-72

Directory Dialing ......... .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. .. ................. 2- 72

Hun t Groups .. .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-76

Hunt Group Programming . .. .. ... .. ...................... .. ... .. .. ...................... ... .. .. .. 2-76

Hun t Group .......................... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-77

Station / Pilot / Pilot Ring All -- Hunting Assignments .................... 2-78

Verif ied Ac count Codes / Traveling Class of Service ............ .. .. .. .. ........... 2-79

CO Line Group Q ueuing . .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-81

Local Number / Name Translation Table .... .... .... ..... .... .... .... .... .... .... ..... .... .. 2-82

3 CO Line Attributes Programming

Page A Introduc tion ... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-3

DTMF / Dial P ulse P rogramming ... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-4

CO / PBX Programming ......... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... ...... 3-5

Universal Nig ht Answer ( UNA ) .. .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-5

DISA CO -to-CO ................. .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-6

Privacy ............................. .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. ........... 3-7

Loop Supervision Prog ramming ............. .. .. .. .. ....................... .. .. .. .. ......... 3-8

DISA Programmi ng ........................ .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-9

CO Line Group P rogramming .. .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-10

Class o f Service (COS) . .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-10

CO Line Ringing Assignments ... .. .. .. ....................... .. .. .. ....................... .. .. 3-12

CO Line Identification Display ................. .... .... ..... .... .... .... .... .... .... ..... .... .. 3-13

CO Direction .................. .. .. .. .. ......................... .. .. .. ......................... .. .. .. .. ......... 3-15

Display Ring Assignments ........... .. .. .. .. ....................... .. .. .. .. ....................... 3-16

911 Trunk ......................................................................................................... 3-17

Page B Introduction . .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-18

Trans mit Volu me ................. .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-19

Preset Call Forward Des tin ation .. .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-20

Preset Forward Voice Mail ID ..... .. ...................... ... .. .. .. ....................... .. .. .. 3-21

Universal Day Answer (UDA) . ... .. .. .. ....................... .. .. .. .. ......................... .. 3-21

Music-On-Hold (per CO Line) ................................ .... .... .... .... .... .... ..... .... .. 3-22

Ring Tone (per CO Line) .... .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. .. 3-23

Page C Introduction ............... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-24

Flash Timer .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-25

March 2001 v

Ring Delay Timer .... .. .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ............... 3-26

Reseize Timer .......... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... ...... .... .... ..... .... .. 3-27

Guard Timer .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-27

Preset Fo rward Timer . .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-28

Miscellaneous CO Parameters . .. .. ......................... .. .. ... .. ...................... .. ... .. .. .. 3-29

Dial Pulse Parameters ...... .. .. .. .. ....................... .. .. .. ... ...................... .. .. ... .. .... 3-29

ICLID Programming . .. .. ......................... .. .. .. .. ....................... .. .. .. .. ....................... 3-30

ICLID Ringing Assignments .......... .. .. .. .. ......................... .. .. .. ..................... 3-30

View ICLID Ringing Assign ments .. .. ......................... .. .. .. .. ....................... 3-32

Direct Inward Dialing (DID) Programming . ....................... .. .. .. ................... 3- 34

DID P hone Number .......... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-36

Name Assigned to DID Number .................. .. .. .. ... ...................... .. .. ... ...... 3-36

Erasing a DID Table Entry .............. .. .. .. .. ....................... .. .. .. .. ..................... 3-37

4 Station Attributes Programming

Page A Introduc tion ... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 4-3

Paging Access ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-4

Do Not Disturb . .. .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ..................... 4-5

Conference Enable / Disable (Per Station) .. .. ... .. ...................... .. ... .. .. .. 4-5

Executive O verride ............ .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-6

Privacy (Per Station) ........................ .. .. .. ....................... .. .. .. .. ....................... 4-7

System Speed Dial Acc ess .. .. ....................... .. .. .. .. ....................... .. .. .. ... ...... 4-8

Line Queu ing ...... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-9

Preferred Line A nswer ....... .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. .. 4-9

Off-Hook Voice Over (OHVO) ................... .. .. .. .. ....................... .. .. .. .. ......... 4-10

Call Forwarding ........................ .. ... .. .. ......................... .. .. .. .. ....................... .. .. 4-11

Forced Least Cost Routing (LCR) . .. .. .. .. ....................... .. .. .. ....................... 4-11

ACD Superviso r Monitor with Barge-In ................. .. .. .. ....................... .. 4-12

Executive O verride Blocking .... .... .... ............................... .... .... .... .... ..... .... 4-13

CO Line Ringing Options ...... .. ... .. .. ...................... ... .. .. .. ....................... .. .. .. 4-14

Name / Number Display at Idle . .. .. .. .. ....................... .. .. .. ......................... 4-14

Zap Ton e ................... .. .. .. .. ......................... .. .. .. ......................... .. .. .. .. ............... 4-15

CO Loop Pool Flex . .. ......................... .. .. .. .. ....................... .. .. .. .. ..................... 4-16

Adminis tration Ac cess . .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-16

Page B Introduction . .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-17

Station Identification ....... .. .. .. .. ......................... .. .. ... ........................ .. ... .. .. .. 4-18

Station ID f or DSS / DLS Console with Map ............... .. .. .. .. ................. 4- 19

vi March 2001

Station Day Class of Service ( COS) ................. .. ... .. .. ...................... ... .. .. .. 4-21

Station Night Class of Servic e ( COS) .... .. .. .. ......................... .. .. .. .. ........... 4-23

Speakerphone / Headset ................. .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-24

Pickup Group(s) .............. .. .. .. .. ......................... .. .. .. ......................... .. .. .. ... ...... 4-24

Paging Zone(s) ........................... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-25

Line Group Acc ess - Station . .. ....................... .. .. .. ... ...................... .. .. ... .. .... 4-26

LCR Class of Service (COS) ................. .. .. .. .. ....................... .. .. .. .. ................. 4-26

Off-Hook Pref erence ................................ .. .. .. .. ....................... .. .. .. .. ............. 4-27

Flexible Button ... .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. ..................... 4-28

Keyset Mode ...... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 4-33

Voice Mail ID Translation .. ....................... .. .. .. .. ....................... .. .. .. .. ........... 4-33

Display Flexible Buttons .. .. ....................... .. .. .. .. ....................... .. .. .. ............. 4-34

Cordless KTU Feature Button ................................ .. .. .. ......................... .. .. 4-36

Page C Introduction ............... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 4-36

Preset Call Forward . .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 4-38

Speed Dial Access .................... .. ... .. .. ......................... .. .. .. .. ....................... .. .. 4-40

Flexible Numbering Assignment ........................... .. .. .. .. ....................... .. 4-40

5 ICLID (Caller ID) Route Programming

Intro duction ....... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 5-3

Calling Number / Name Display .............................................................. 5-3

Inc oming Number/Name for SMDR Records .......... .. .. .. .. ................... 5-4

ICLID Features ....... ... .. .. .. ....................... .. .. .. .. ......................... .. .. .. ......................... 5-5

Enable / Disable ... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 5-5

Name in Display ............................ .. .. .. .. ....................... .. .. .. .. ......................... 5-6

Baud Rate Display .................... .. ... .. .. ...................... ... .. .. .. ......................... .. .. 5-6

Port Assignment .. .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 5-7

6 Automatic Call Distribution (ACD)

ACD Group Programming ..... .. .. .. ......................... .. .. .. ... ...................... .. .. ... .. .... 6- 3

ACD Group Name ...... .. .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ........... 6-4

Alternate ACD Gro up Assignment ..... .. .. .. .. ....................... .. .. .. .. ............. 6-5

ACD Overflow Statio n Assignment ............................. .. .. .. ..................... 6-5

ACD Superviso r .............. .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ......... 6-6

ACD CIQ Threshold ....... .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ......... 6-7

ACD Auto Wrap-Up Timer ....................... .. .. .. ......................... .. .. .. .. ........... 6-7

March 2001 vii

Primary Agents . ...................... .. .. ... .. ........................ ... .. .. .. ....................... .. .. .. 6-8

Secondary Agents . .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ................... 6-9

Guaranteed RAN .. .. ......................... .. .. .. .. ....................... .. .. .. .. ....................... 6-9

Primary RAN ................ .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ............. 6-10

Secondary RAN . ........................ .. ... .. .. ......................... .. .. .. .. ......................... .. 6-11

Trans ferred RAN ............. .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 6-11

ACD Overflow Timer ..... .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ......... 6-12

Call Factor ............... .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ................... 6- 12

ACD Timers ................... .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ................... 6-13

ACD Ring Timer ...... .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ................. 6-14

ACD Message Interval Timer ............ .. .. .. .. ....................... .. .. .. .. ................. 6- 14

ACD No-An swer Rec all Timer ... .. ........................ ... .. .. .. ....................... .. .. .. 6-15

ACD No-An swer Retry Timer ...... .. .. .. .. ......................... .. .. .. .. ..................... 6-15

Guaranteed Message Time r ................................... .. .. .. .. ......................... .. 6-16

ACD Announcement Tables (RAN) .. .. ...................... ... .. .. ......................... .. .. .. 6-17

PC / ACD Interface Trace ........ .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 6-20

Enable / Disable ... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 6-20

Trace P ort Assign ment .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 6-21

Baud Rate Display .................... .. ... .. .. ...................... ... .. .. .. ......................... .. .. 6-21

7 Uniform Call Distribution (UCD)

UCD Group Programming . .. .. ....................... .. .. .. .. ....................... .. .. .. .. ............. 7-3

Alternate UCD Group Assignmen t ............... .. .. ... .. ........................ ... .. .. .. 7-4

UCD Overflow Station Assignment .. .... .... .... .... ..... .... .... .... .... .... .... ..... .... 7-4

UCD Primary Agent Assignments . ....................... .. .. .. .. ......................... .. 7-5

UCD Primary RAN Assignments .. ......................... .. .. .. .. ......................... .. 7-6

Secondary RAN . ........................ .. ... .. .. ......................... .. .. .. .. ......................... .. 7-6

UCD Timers .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. ... ...................... .. .. ... .. .... 7-7

UCD Ring Timer .... .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. ................... 7- 7

UCD M essage Interval Timer . ... .. .. .. ......................... .. .. .. ......................... .. 7-8

UCD Overflow Timer ...... .. .. .. ......................... .. .. .. ....................... .. .. .. .. ......... 7-9

UCD Auto Wrap-Up Timer .... .. ... .. .. ......................... .. .. .. ......................... .. .. 7-9

UCD No-Answer Recall Timer ................. .. .. .. .. ......................... .. .. .. ........... 7-10

UCD No-Answer Retry Timer ............................ .. ... .. .. ...................... ... .. .. .. 7-10

UCD Ann ouncement Tables ...................... .. .. .. .. ....................... .. .. .. ................. 7-11

8 Voice Mail Groups (VM)

viii March 2001

Voice Mail P rogramming ........... .. .. ... ........................ .. ... .. .. ...................... ... .. .. .. 8-3

Alternate Voice Mail Group .. .. ... .. .. ...................... ... .. .. .. ....................... .. .. .. 8-4

Leave Mail Index En try ... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... ...... ..... .... 8-5

Retrieve Mail Index Entry ........ ..... .... .... .... .... ...... ..... .... .... .... .... .... .... ..... .... .. 8-6

Station Assignments .......... .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. .. 8-6

Voice Mail O utpulsing Table ...................... .. .. .. .. ....................... .. .. .. .. ............... 8-7

Voice Mail In-Band Signaling ........... .. .. .. .. ......................... .. .. .. ................. 8-7

Voice Mail Disconnec t Table .... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 8-9

Voice Mail In-Band Featu res ... .. .. .. ... ...................... .. .. ... .. ........................ ... .. .. .. 8-10

Voice Mail In-Band Digits ............. .. .. .. .. ....................... .. .. .. .. ....................... 8-10

Voice Mail Transfer / Forward ................ .... .... .... ..... .... .... .... .... .... .... ..... .... 8-11

Voice Mail B roker ............... .. .. .. .. ....................... .. .. .. ... ........................ .. ... .. .. .. 8-12

Voice Mail ID Digit Length . ......................... .. .. .. .. ....................... .. .. .. ... ...... 8-12

Voice Mail Index Table .... .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ............. 8-13

9 Exception Tables

Exc eption Tables Programming ............................. .. ... .. .. ...................... ... .. .. .. 9-3

Related Items To To ll Restriction .......... .... .... .... .... .... ..... .... .... .... .... ...... ..... .... .. 9-5

CO/PBX Lines ........ .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 9-5

Forced Account Codes ...... .. .. .. ... ........................ .. ... .. .. ...................... ... .. .. .. 9-5

SLT DTMF Receivers ........................... .. .. .. .. ....................... .. .. .. .. ................... 9- 6

LCR Versus Toll R estric tion . .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 9-6

Toll Restriction ........... ...... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 9-7

Entering Toll Table .... .. .. .. .. ......................... .. .. .. ......................... .. .. .. .. ........... 9-7

Allow Table ........ .. .. .. .. ......................... .. .. .. ......................... .. .. .. .. ..................... 9-9

Deny Table ........................... .. .. .. .. ....................... .. .. .. ... ........................ .. ... .. .... 9-11

Special Table ..... .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ....................... 9-13

Display Toll Table Entries .... .. .. ... .. ........................ ... .. .. .. ....................... .. .. .. 9-15

10 Least Cost Routing (LCR)

Intro duction ....... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 10- 3

LCR Tables ......................... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... ...... .... .... .... ..... .... 10- 4

3-Digit Table ... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 10-4

6-Digit Table ( Office Codes) ........................ .... .... ..... .... .... .... .... .... .... ..... .... 10- 4

Daily Start Time Tables .. .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 10-4

Default LCR Database ........ .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. .. 10-4

March 2001 ix

Exc eption Tables ................................. .. .. .. .. ....................... .. .. .. .. ................... 10-4

Insert/Delete Tables .................... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 10-5

LCR Routing for Toll Information ......................... .... .... .... .... .... .... ..... .... .. 10-5

Route List Tables .. .. .. ......................... .. .. .. .. ....................... .. .. .. .. ..................... 10-5

Weekly Time Tables ............................... .. .. .. .. ....................... .. .. .. .. ............... 10-5

LCR Operation ............ .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ....... .. 10-7

3-Digit Area / Office Code Table ... .. .. .. .. ....................... .. .. .. .. ................... 10-8

6-Digit O ffic e Code Table .......................... .... .... ..... .... .... .... .... .... .... ..... .... .. 10-9

Exc eption Code Table .. ....................... .. .. .. .. ....................... .. .. .. .. ................. 10-10

Route List Table ............................... .. .. .. .. ....................... .. .. .. .. ....................... 10-10

Insert / Delete Table ... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 10-13

Daily Start Time Table ............................. .... .... .... ....... .... .... .... .... .... .... ..... .... 10- 15

Weekly Schedule Table .......................... .. .. .. .. ....................... .. .. .. ............... 10-16

LCR Routing for Toll Information ......................... .... .... .... .... .... .... ..... .... .. 10-18

Default LCR Database ........ .. .. .. ... ...................... .. .. ... .. ........................ ... .. .. .. 10-19

11 Initializing Database Parameters

Intro duction ....... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 11- 3

Initialize System Parameters ........................ .. .. .. ... ...................... .. .. ... .. .... 11- 4

Initialize CO Lin e A ttributes ............................ .. .. ... .. ...................... .. ... .. .. .. 11-9

Initialize Station Attributes ........... .. .. .. .. ....................... .. .. .. .. ..................... 11-10

Initialize CO / Station Port Parameters ....... .. .. ... .. ........................ ... .. .. .. 11-13

Initialize Exception Tables ..................... .. .. .. .. ....................... .. .. .. .. ............. 11-13

Initialize System Speed Numbers . ......................... .. .. .. .. ....................... .. 11-14

Initialize LCR Tables ......................... .. .. .. .. ......................... .. .. .. ..................... 11-15

Initialize ICLID Tables ..... .. .. .. ......................... .. .. .. .. ....................... .. .. .. ... ...... 11-16

Initialize Directory Dialing Table Parameters ........ .. .. .. .. ..................... 11-17

Initialize Hunt Gro up Parameters ..................... ... .. .. .. ....................... .. .. .. 11-18

Initialize ACD / UCD Gro u p Parameters ...................... .. .. .. ................... 11-19

Initialize Voice Mail Group Parameters .................................. .. .. .. ......... 11-21

Initialize Verified Account Code Table ............ ... .. .. ......................... .. .. .. 11-22

System Reset ................... .. .. .. .. ....................... .. .. .. .. ......................... .. .. .. ... ...... 11-23

12 Printing System Database Parameters

Intro duction ....... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 12- 3

Print Database P arameters ....... .. .. .. .. ....................... .. .. .. ......................... .. 12-3

Database Prin ting ......... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 12- 4

x March 2001

Print System Parameters ...................... .. .. .. .. ....................... .. .. .. .. ............... 12-4

Print CO Line Attribu tes ...... .. .. ... .. ...................... .. ... .. .. ...................... ... .. .. .. 12-7

Print Station Attributes . .. .. ......................... .. .. .. .. ....................... .. .. .. .. ......... 12-9

Print CO Po rt Parameters ........................... .. .. .. .. ....................... .. .. .. .. ......... 12-11

Print Exception Tables . .. .. ....................... .. .. .. .. ......................... .. .. .. ............. 12-12

Print System Speed Numbers .................... .. .. .. .. ....................... .. .. .. ... ...... 12-14

Print LCR Tables ..... .. .. .. .. ......................... .. .. .. .. ......................... .. .. .. .. ............. 12-15

Print Entire System Database ....... .. .. .. .. ....................... .. .. .. .. ..................... 12-27

Print ICLID - DID Tables ...................... .. .. .. .. ......................... .. .. .. .. ............... 12-28

Print Directory Dial Table Parameters ..... .. .. .. .. ......................... .. .. ... .. .... 12-31

Print Hunt Group Parameters ........ .. .. .. .. ....................... .. .. .. .. ................... 12-33

Print ACD / UCD Group Parameters . .. .. .. .. ....................... .. .. .. .. ............... 12-34

Print Voice Mail Group Parameters ................ .. ... .. .. ...................... ... .. .. .. 12-35

Print Verified Account Codes ............... .. .. .. .. ....................... .. .. .. .. ............. 12-37

March 2001 xi

Figures

Data Terminal P rogram Codes Cross Reference .... .... .... ..... .... .... .... .... .... .... ..... .... 1-4

Pro gramming Button Mapping ................. .. .. .. .. ....................... .. .. .. .. ....................... .. 1-5

Hoo k Switch Activity .......... .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. ....................... 2-14

Wiring - Mus ic Sourc e to a CO Line ....... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-57

DID Name/Number Codes ..... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-37

LCR Flowc hart ....................... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 10-6

Daily Start Time and Weekly Sc hedule Tables .................. .... .... .... .... .... .... ..... .... .. 10-16

Daily and Weekly Start Time Table ................... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 10-18

System Parameters Printout ...... .. .. .. ......................... .. .. .. ....................... .. .. .. .. ............. 12 -5

CO Line Attributes Printout ... ....................... .. .. .. .. ....................... .. .. .. .. ....................... 12 -8

Station Attributes Printout ....................... ... .. .. .. ....................... .. .. .. .. ....................... .. .. 12 -10

CO Port Attributes Printout ......... .. .. .. ......................... .. .. .. ....................... .. .. .. .. ........... 12-11

Exc eption Tables Printou t .............. .. .. .. ......................... .. .. .. ......................... .. .. .. ......... 12-13

System Speed Numbers P rintout ...... .. .. ... .. ...................... .. ... .. ........................ ... .. .. .. 12-14

LCR Tables Prin tout .... .. .. ... .. ...................... .. ... .. .. ......................... .. .. .. ......................... .. .. 12-16

Three-Digit Tables Printout ............................ .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 12-18

ICLID Translation Tables Printout ...... .. .. ... .. ...................... .. ... .. .. ...................... ... .. .. .. 12-29

Directory Dialing Table Printout .... .. .. .. ....................... .. .. .. .. ....................... .. .. .. ... ...... 12-32

Hun t Group Parameters Printout . .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 12-33

ACD Group Parameters Printout .. ....................... .. .. .. .. ....................... .. .. .. .. ............... 12 -34

Voice Mail Group Parameters Printou t ............... .. .. .. .. ....................... .. .. .. .. ............. 12 -36

Verif ied Ac count Codes Printout .................... .. .. .. .. ....................... .. .. .. .. ................... 12-37

xii March 2001

xiii March 2001

Tables

Default Values .......... .. .. .. .. ......................... .. .. ... ........................ .. ... .. .. ...................... ... .. .. .. 1- 6

Database Do wnload Settings ................. ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 1-22

System Timer Defaults ............. .. .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ............... 2-4

Additio nal Sy stem Timers Def aults ................ .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-18

System Features 1 Defaults ............................. .. .. .. ......................... .. .. .. ....................... 2-22

System Features 2 Defaults ............................. .. .. .. ......................... .. .. .. ....................... 2-32

CO Line Barge In Flag .. .. ....................... .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .... 2-33

Flash Rates ...................... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... ...... 2-43

System Parameters Programming .. .. ....................... .. .. .. .. ....................... .. .. .. ........... 2-56

Networking Tables .................. .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 2-65

Dial Pad Keys .............. .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. ......................... .. .... 2-75

CO Line Conferenc e Flag .................. .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-6

CO Line Privacy Flag .. .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-8

Class o f Service (COS) .. ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 3-11

CO Line Ringing Assignments .... .. .. .. ....................... .. .. .. .. ....................... .. .. .. ............. 3-12

Dial Pad Keys .............. .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. ......................... .. .... 3-14

MOH Programming Codes ....... .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ............... 3-22

Ringing Tones ...... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 3-23

ICLID Ringing Assignments ...................... ... .. .. .. ....................... .. .. .. .. ....................... .. .. 3-31

DID & ICLID Default Table En tries .. .. ....................... .. .. .. .. ....................... .. .. .. .. ........... 3-38

Station Privacy Flag . .... ............................... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-8

Class o f Service (COS) .. ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 4-22

Flex Button Codes for R emo te Programming ......................... .... .... .... .... .... ..... .... 4-31

Flex Button Display Designatio ns .......... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 4-35

Default Numbering Plan ... .. .. .. ....................... .. .. .. .. ....................... .. .. .. .. ....................... 4-43

Dial Pad Keys .............. .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. ......................... .. .... 6-4

Voice Mail R AN Announcer Options .......................... .. .. .. .. ....................... .. .. .. ... ...... 6-19

Voice Mail R AN Announcer Options .......................... .. .. .. .. ....................... .. .. .. ... ...... 7-14

Class o f Service ............ .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 9-3

Allow / Den y Table ... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 9-4

LCR Class of Service Table .... .. ....................... .. .. .. .. ....................... .. .. .. ......................... 10-13

System Parameter Defaults ................ .. .. .. ... ...................... .. .. ... .. ...................... .. ... .. .. .. 11-5

CO Line Attribute Defaults . .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 11-9

Station Attribute Defau lts .. ...................... ... .. .. .. ....................... .. .. .. .. ....................... .. .. 11-11

xiv March 200 1

Exc eption Table Defaults ........................ .. ... .. .. ...................... ... .. .. .. ....................... .. .. .. 11-14

LCR Table Def aults ............ .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 11-15

ICLID-DID Table Defaults .. .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 11 -16

Directory Dialing Table Defaults ................. .. .. .. .. ....................... .. .. .. .. ....................... 11-17

Hun t Group Defaults ... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .. 11-18

UCD Group Def aults ................... .... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 11 -19

ACD Group Defaults .... ....................... .. .. .. .. ....................... .. .. .. ... ...................... .. .. ... .. .... 11-20

Voice Mail Group Defaults .................. .. .. .. ....................... .. .. .. ... ...................... .. .. ... .. .... 11-21

Verif ied Ac count Code Table Defaults . ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..... .... 11 -22

Customer Database

1

This manual provides the information necessary to program the

Triad-S

software release. If any of these features do not work on your system,
call your sales representative regarding upgrading your syste m.

system. The de scribed features are based on the current

Programming

Introduction 1-3

Introduction

The STARPLUS Triad-S Telephone Sy stem is programmed to meet each
customer’s individual needs. All programming is done at any 24-Button
Executive Telephone as the programming station or through an ASCII
term ina l or PC . T he dig ital displ ay model is required f or program ming.

When the programming mode is entered, the digital telephone being
used no longer operates as a telephone but as a programming station
with all of the b uttons redefined. The keys on the dia l pad are used to
enter data fields (Program Codes) associated with system, station, and CO
line features as well as s pecific data that requires a num eric entry. Flexib le
buttons toggle on or off features, or enable entry of specific data fields.
LEDs and the LCD display provide a visual indication of entered data and
the ir val ue.

Programming is also performed using an ASCII terminal, or a computer
capable of emulating an ASCII termina l. This form of programming is
done locally (on-site) by connecting the terminal directly to the RS-232C
connector on the Miscellaneous Service Unit (MISU) or is performed
remotely (off-site) thr ough the use o f the optional 9600 baud m odem.
The method and steps to program the system via a PC are identical to
those used when programming from a digital key set. A button to
keyboard mapping is pro vided (refer to Figure 1-2: Programming Button

Mapping) to help minimize familiarization an d training time.

The system must be initialized to load default data into memory at the
time of installation. If this pre-programming is acceptable to the
customer, initialization is all that is needed. Refer to Table 1-1: Default

Va lu e s for a listing of all the default values.

When features are programmed, tones are provided to determine if a
correct or incorrect entry has been made. A solid one second tone
indicates the data was accepted. An interrupted tone means an error was
made. When this occurs, re-enter the data and information. Until new
dat a is entered an d accepted, the syst em continues to operate unde r
default or previously entered values.

1-4 Introduction

The system database is upd ate d on a real-t ime ba sis as ne w data i s
entered, by pressing the Hold button. The system continues to operate
with the current database and is updated with any newly entered or
changed d ata witho ut int erruption to tele phone ope ration or call
processing in progress. Ho wever, if for example a station’s a ttributes ar e
changed while that station is off-hook on an active call, the newly
entered data does not take effect until the station g oes on-hook or
be com es id le .

Whe n usi ng a PC to prog ram th e system, the fol lowi ng cha rt pr esents the
data terminal characters that are equivalent to the key set buttons.

Some features must ha ve m ore than one data field prog rammed for
that feature to work. This inform ation is stated in the i nstruction s.

adm>
REMOTE ADMIN KEY DEFINITION

Keyset Term Keyset Term Keyset Term

--------------------------------------------­0 0 FLEX 1 Q FLEX 13 D

1 1 FLEX 2 W FLEX 14 F
2 2 FLEX 3 E FLEX 15 G

3 3 FLEX 4 R FLEX 16 H
4 4 FLEX 5 T FLEX 17 J

5 5 FLEX 6 Y FLEX 18 K
6 6 FLEX 7 U FLEX 19 L

7 7 FLEX 8 I FLEX 20 :
8 8 FLEX 9 O FLEX 21 Z

9 9 FLEX 10 P FLEX 22 X
* * FLEX 11 A FLEX 23 C

# # FLEX 12 S FLEX 24 V
TRANS B MUTE N ON-OFF M

FLASH ‘ HOLD CR
adm>

;

Fi gu re 1-1: Data Te rmi nal Pr o g r am Codes Cros s Ref erence

Introduction 1-5

FLEX 1 FL EX 2 FLEX 3

Q

FLEX 5 FL EX 6 FLEX 7 FL EX 8

WER

FLEX 4

TYUI

FL EX 9 FLEX 10 FL EX 11 F LEX 12

OP AS

FLEX 13

DF

FLEX 17 FLEX 18 FLEX 19 FLEX 20

J

FLEX 21 F LEX 22 FL EX 23 F LEX 24

Z

FLEX 14 FLEX 15

GH

KL

XCV

FLEX 16

;

Figure 1-2: Programming Button Mapping

1-6 Introduction

Table 1 -1: Default Values

Features

SYSTEM PARAMETERS PROGRAMMING

SYSTEM TIMERS

System Hold Recall Ti mer

Exclusive Hold Recall Timer

Atten dan t R ecall Timer

Transfer Rec all Ti mer

Preset Forward Timer

Cal l For ward No /An swer T imer

Pause Timer

Call Park Recall Ti mer

Conference/DISA Timer

Paging Time-Out Ti mer

CO Ring Detect Timer

SLT DTMF Receiver Timer

Message Wait Reminder Tone

SLT Hook Flash Timer

SLT Hook Flash Debounce Timer

SMDR Cal l Qual ification Ti mer

Automati c Call Back Tim er

Remi nder Ring Ti mer

Inter-Digit Time-Out

ADDITIONAL SYSTEM TIMER S

Repeat Redial Timer

Atten dan t Display Timer

Call Coverage Ring Timer

Modem An swer Timer

Pul se Di al Inter- Di git Tim er

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

2-1
2-3
2-4
2-5
2-6
2-6
2-7
2-8
2-8
2-9
2-9

2-10
2-11
2-11
2-12
2-13
2-13
2-14
2-15
2-15
2-16
2-17
2-18
2-19

2-19

FLASH 01

1 60 sec

2180 sec

31 min

4 45 sec

5 10 sec

6 15 sec

72 sec

8180 sec

9 1 0 min

10 15 sec

11 3=300ms

12 20 sec

13 000=Disabled

14 10 (1 sec)

15 030=300ms

16 30 sec

17 03 sec

18 00 sec

20 5 sec

FLASH 02

1 60 sec

2 01 sec

35 sec

2-20
2-20

5 300 ms

Flex

Button

4 25 sec

Default Value

Introduction 1-7

Table 1 -1: Default Values

Features

DTMF On/Off Time Operation

SYSTEM FEATURES 1 PROGRAMMING

Atten dan t Overr ide

Hold Preference

External Night Ring

Executive Override Warning Tone

Page Warnin g Tone

Back ground Mu sic

Least Cost Routing (LCR)

Account Codes – Forced

Group Listening

Idle Sp eaker Mode

Call Cost Display Feature

Music-On-Hold

Call Qualifier Tone Option

SYSTEM FEATURES 2 PROGRAMMING

Barge In Warn Tone

CO Ring Tones

Verified Acco un t Cod es

Call Forward Display

External Day Ring

Overflow Station Forward

Di rect Transfer Mo de

Station ID Lock

LCR Call Progress

One -To uc h Reco rd in g War n To ne

Ringback on Transfer

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

2-21
2-21

6 1=100 ms

FLASH 05

2-23
2-23
2-24
2-24
2-25
2-26
2-26
2-27
2-28

2-28
2-29
2-29
2-30
2-31
2-32
2-33
2-34
2-34
2-35
2-35
2-36
2-37

2-37

2System

3Disabled

4Enabled

5Enabled

6Enabled

7Disabled

8Disabled

9Disabled

10 Disabled

11 Disabled

12 Enabled

13 Disabled

FLASH 06

1Enabled

2Enabled

3Disabled

4Enabled

5Disabled

6Disabled

7Enabled

8Disabled

9Enabled

2-38
2-39

Flex

Button

1Disabled

10 Enabled

11 Disabled

Default Value

1-8 Introduction

Table 1 -1: Default Values

Features

ACD Agent Recall

911 Feature

Enhanced 911

VMI D St at io n Number s

FLASH RATES (Programmable)

Incoming CO Line Ringing

Incoming Intercom Ringing

Call For ward Bu tton

Message Wait/VM Button

Message CallBack – DSS/BLF

Do N ot Dist urb – DSS/BLF

Auto CallBack – DSS/BLF

UCD Available/Unavailable – DSS/BLF

Tran sf er C O Rin gi ng

Rec all CO Ringing

Queued CO Ringing

Exclusive Hold

Sy s tem Ho ld

In-Use Hold (I- Hold)

Camp-On Button

Cal l Back Button

Line Queue Button

Do N ot Dist urb B utton

Interco m H ol d Button

SYSTEM PARAMETERS PROGRAMMING

MOH Assignments (Channels 3-8)

ATTENDANT STATION ASSIGNMENT

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

2-39
2-40
2-40
2-41
2-42

FLASH 07

2-43
2-44
2-44
2-45
2-46
2-46

2-47
2-47
2-48
2-49
2-49
2-50
2-50
2-51
2-52
2-52
2-53
2-53
2-54

2-55

FLASH 09

2-56
2-57

FLASH 10 STA 100

Flex

Button

12 Disabled

13 Disabled

14 Disabled

15 --

1 Red 480 ipm flutter

2 Red 120 ipm flutter

3 Red Steady On

4 Red Steady On

5 Red 120 ipm flutter

6 Red 6 0 ipm Dbl W ink

7 Red 120 ipm flash

8 Red 6 0 ipm Dbl W ink

9 Red 120 ipm flash

10 Red 480 ipm flutter

11 Green 480 ipm flut ter

12 Green 120 ipm flash

13 Red 60 ipm Dbl wink

1 4 Gr een 60 ipm flash

15 Red 120 ipm flash

16 Red 120 ipm flash

17 Red 480 ipm flutter

18 Red Steady On

1 9 Red 15 ipm fl ash

1-6 None

Default Value

Introduction 1-9

Table 1 -1: Default Values

Features

SYSTEM TIME AND DATE

P BX DI AL IN G CODE S

EXECUTIVE/SECRETARY PAIRS

ON-BOARD RELAY PROGRAMMING

BAUD RATE ASSIGNMENTS

Port #1 (MI SU)

Port #2 (MI SU)

Port #3 (Modem)

NETWORKING TABLES

Tru nk G rou p

Statio n R ange (FROM)

Statio n R ange ( TO )

Page U p

Page D own

System Number

ACCESS CODES

DISA Access Code

Database Admin Password

STATION MESSAGE DETAIL RECORD ING

SMDR Enable/Disable

Long Distance/All Calls

Character Print Assignment

Baud R at e Display

SMDR Port Assignments

WEEKLY NIGHT MODE SCHEDULE

Automati c/Manu al Operation

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

2-58

2-59
2-60
2-61
2-62

FLASH 11 1 MMM/DD/YY, 12-hr

FLASH 12 -- None

FLASH 13 1-4 None

FLASH 14 1-2 None

FLASH 15

2-62
2-62
2-62
2-63

FLASH 16

2-63
2-63

2-63
2-63
2-63
2-63
2-66

FLASH 20

2-66
2-67
2-67

FLASH 21

2-68
2-69
2-69
2-70
2-70

2-71

FLASH 22

2-71

Flex

Button

1 9600 Baud

2 9600 Baud

3 9600 Baud

100

2 1000

3 9999

22 None

23 None

24 None

1 100

2 3226

1No

2Long Distance

380

4 9600

5Port #1

1

2-8

Default Value

display

Manual=None

Auto=M-F 08:00 17:00,
Sat -Sun ##:## ## :##

1-10 Introduction

Table 1 -1: Default Values

Features

Day of Week Programmi ng

DIRECTORY DIALING

Bin/ICM

Name

Cl e ar

Backspace to Corr ect Error

HUNT GROUPS

Hunt Group Programming

Station/Pil ot/Pi lot Ring All -­Hunting Assignments

V ERI FI ED ACCOU NT COD ES

Account Code

Cl a s s of Ser vi ce

Del ete Code

Erase Digits

CO LINE GROUP QUEUING

CO L INES ATTRIBU TES PROG RAMMI NG
(Press HOLD for entire range)

PAGE A INTRODUCTION

DTMF/Dial Pulse Programming

CO/PBX Pro gr ammi ng

Universal N ight Answer (UNA)

DI SA CO -t o-CO

Privacy

Loop Super vision Programmi ng

DISA Program ming

Line Group Programming

Class of Ser vi ce (COS) Prog ramm ing

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

2-72
2-72

FLASH 23

2-74
2-75
2-75
2-75
2-76

FLASH 30

2-76
2-78

2-79

FLASH 31

2-79

2-79
2-80
2-80
2-81

FLASH 39 1-24 Enabled

3-1

3-3
3-4

FLASH 40 Btn 19

Pag e A 1 DTMF

3-5
3-5
3-6
3-7
3-8
3-9

3-10
3-10

Flex

Button

1None

2None

3None

4None

1-12 None

1 3 P ilot

1None

2None

3None

4None

2CO

3Enabled

4Enabled

5Enabled

6 4=4 00ms

7None

8Group 1

9COS 1

Default Value

None

Introduction 1-11

Table 1 -1: Default Values

Features

CO L in e Ri nging A ss i gnmen ts

CO Line Identification Display

CO Direc ti on

Displ ay Ring Assignments

911 Trunk

PAGE B INTRODUCTION

Transmit Volume Option

Preset Call Forward Destination

Preset Forward Voice Mail ID

Universal D ay Answer (UDA)

Music-On-Hold (per CO Line)

Ring Tone (per CO Line)

PAGE C INTRODUCTION

Flash Timer Pr ogramming

Ring Del ay Timer

Reseize Timer

Guard Ti mer

Preset Forward Timer

MISCELLANEOUS CO PARAMETERS

Dial Pulse Paramete rs

ICLID PROGRAMMING

ICLID RINGING ASSIGNMENT(S)

View ICLID Ringing Assignments

Next ICLID Route Number

Previous ICLID Route Number

Select Route Number

DID PROGRAMMING

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

3-12
3-13
3-15
3-16
3-17
3-18
3-19

FLASH 40 Btn 20

Page B 1 5=0 dB

3-20
3-21
3-21
3-22

3-23
3-24
3-25

FLASH 40 Btn 21

Page C 1 10=1.0 sec

3-26
3-27
3-27
3-28
3-29
3-29

FLASH 41 Btn 1

1 60/40, 10PPS

3-30
3-30

FLASH 43 1

3-32
3-33

3-33
3-33
3-34

FLASH 44

Flex

Button

10 (blank)

11 Line XXX

1 2 Incomi ng/Outgoin g

13 100A

15 Disabled

2 ####

3 ####

4Disabled

5 Channel 1

6Tone # 00

200=Disabled

3 200=200ms

4 05=. 5 sec

5 10 sec

17

18

19

20

Default Value

None

1-12 Introduction

Table 1 -1: Default Values

Features

Route Number

DI D P hone Numb er

Name A ssign ed to Number

Erasing a DID Table Entry

STATION ATTRIBUTES PROGRAMMING

PAGE A INTRODUCTION

Paging Access

Do N ot Dist urb

Conference Enable/Disable (Per Statio n)

Executive O verride

Privacy (Per Station)

System Speed Dial Access

Li ne Qu eui ng

Preferred Line Answer

Off-Hook Voice Over (OHVO)

Cal l For warding

Fo rced Le ast Cost Rou tin g (LCR)

ACD Supervisor Monitor with Bar ge-I n

Executive O verride Blocking

CO Lin e Ri ngin g Opti on s

Name/ Number Display at Idle

ACD Zap Tone

CO Loop Pool Flex

Admin Access

PAGE B INTRODUCTION

Station Iden ti fication

Station Day Class of Service (COS)

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

3-34
3-36
3-36
3-37
4-1
4-3
4-4

FLASH 50 Btn 19

Pag e A 1 Enabled

4-5
4-5
4-6
4-7

4-8
4-9
4-9
4-10
4-11
4-11
4-12
4-13
4-14
4-14
4-15
4-16
4-16

4-17
4-18

FLASH 50 Btn 20

Page B 1 006 (24-Btn Key set)

4-21

Flex

Button

1

2

3None

4

2Enabled

3Enabled

4Disabled

5Enabled

6Enabled

7Enabled

8Enabled

9Disabled

10 Enabled

11 Disabled

12 Disabled

13 Disabled

14 Muted Ring

15 Name (Enabled)

16 Disabled

17 Disabled

18 Disabled

2COS 1

Default Value

6 (SLT w/o M Wt)

Introduction 1-13

Table 1 -1: Default Values

Features

Station Night Class of Service (COS)

Speakerphone/Headset Programming

Pick-Up Group(s) Programming

Paging Zone(s) Progr amming

Line Group Access - Station

LCR Class of Service (COS)

Off-Hook Preference Programming

Flexible Button Programming

Keyset Mo de

Voice Mail ID Translation

Display Flex ible B uttons

Cordless Key (CKTU) Bu tton

PAGE C INTRODUCTION

Internal No Answer Forward

Internal Busy Forward

External No Answ er Forward

External Busy Forward

No Answer Timer

Speed Dial Access

FL EXIBLE NUMB ER ING ASSI GNMENT

Changin g a Flexib le Code

Erasing a Flexible Code

Selecting a Flexible Code

Selecting a Fixed Code

LOCAL NUMBER/NAME TRANSLATION
TA B L E

Route Number

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

4-23
4-24

4-24
4-25
4-26
4-26

4-27
4-28
4-33
4-33
4-34

4-36
4-36
4-38

FLASH 50 Btn 21

Page C 1 None

4-38
4-38
4-39
4-39
4-40
4-40

FLASH 52

4-41
4-41
4-40
4-40

2-82

FLASH 55

2-82

Flex

Button

3COS 1

40

5Group 1

6Zone 1

8Group 1

9 0 (Unrestr icted

10 00 (Keyset)

11 (blank)

12 Inactive Mode

13 XXXX (Station #)

14 None

17 00

2None

3None

4None

5 10 sec

6None

1

2

21

24

1None

Default Value

(Full Speakerphone)

Access)

None

1-14 Introduction

Table 1 -1: Default Values

Features

Phone Number

Name

Cl ea r Ent ry

ICLID FEATURES

Enable/Disable

Name i n Display

Baud R at e Display

Por t Assignment

AUTOMATIC CALL DISTRIBUTION*

ACD GROUP PROGRAMMING*

Group Name

Alternate Group

Overflow Station

Supervisor

CI Q Threshol d

Wrap-Up Tim er

Primary Agents

Secondary Agents

Gu ar an teed RA N

Primary RAN

Secondary RAN

Tran sferred RAN

Overflow Timer

Cal l Fac tor

ACD TIMERS

ACD R in g Timer

ACD Message Interval Timer

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

2-82
2-82
2-82
5-5

FLASH 56

5-5
5-6
5-6
5-7
6-1
6-3

FLASH 60

6-4

6-5
6-5
6-6
6-7
6-7
6-8
6-9
6-9
6-10
6-11
6-11
6-12
6-13

6-13

FLASH 61

6-14
6-14

Flex

Button

2None

3None

4None

1Disabled

20=Number

4Port #1

1None

2None

3None

4None

500

64 sec

7None

8None

9None

10 None

11 None

12 None

13 60 sec

14 None

1 60 sec

2 60 sec

Default Value

9600

Introduction 1-15

Table 1 -1: Default Values

Features

ACD No-Answer Recall Timer

ACD N o-An swer Retr y Timer

ACD Guaranteed Message Timer

ACD RAN ANNOUNCEMENT TABLES*

PC/ACD INTERFACE TR ACE

Event Trace Disable/Enable

Trace Por t Assignment

Baud R at e Display

UNIFORM CALL DISTRIBUTION (UCD)

UCD GROU P PR OGRAMMING

Alternate UCD Group Assignment

UCD Overflow Station Assignment

UCD Primary Ag ent Assignments

UCD Announcement Assignment(s)

UCD TIMERS

UCD Ri ng Timer

UCD Message Interval Timer

UCD Over flow Timer

UCD Auto Wrap-Up Timer

UCD No-Answ er Recall Timer

UCD No -Answ er Retry Timer

UCD ANNOUNCEMENT TABLES (RAN)

VOICE MAIL GROUP S

VOICE MAIL P ROGRAMMING

Voice Mail Groups (440 -447)

Alter nate Voice Mail Group

Leave Mail Index Entry

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

6-15
6-15
6-16
6-17
6-20

FLASH 62 1–8None

FLASH 63

6-20
6-21
6-21
7-1
7-3

FLASH 60

7-4

7-4
7-5
7-5
7-7

FLASH 61

7-7
7-8
7-9
7-9
7-10
7-10
7-11

FLASH 62 1–8None

8-1
8-3

FLASH 65

8-3
8-4
8-5

Flex

Button

5 000 sec (Disabled)

6300 sec

75 sec

1No (Disabled)

2Port #1

-- 9600 Baud

2None

3None

7None

10-11 None

1 60 sec

2 60 sec

3 60 sec

44 sec

5 000 sec (Disabled)

6300 sec

1–8None

9None

10 440 = 0

Default Value

1-16 Introduction

Table 1 -1: Default Values

Features

Retr ieve Mail Index Ent ry

Station Assignment(s)

VOICE MAIL OU TPULSING TABLE

Voice Mail In-Ban d Si gnalin g

(Table 0)

(Table 1)

(Tables 2-6)

(Table 7)

Voi ce Ma il Disconnect Tab le

VOICE MAIL IN-BAND FEATU RES

Voi ce Ma il In-Band Digit s

Voice Mail Transfer/Forward

Voice Mail Broker

VM I D Di git Len gth

VOICE MAIL INDEX TABLE

Voi ce Ma il Gr oup

Voice Mail ID N umber

EXCEPTION TABLES PROGRAMMING

TOLL RESTRICTION PROGRAMMING

Allow Table A Pro gram ming

Deny Table A Pro gramming

Allow Table B Programmi ng

Deny Table B P rogramm ing

Spec ial Tabl e 1 Programming

Spec ial Tabl e 2 Programming

Spec ial Tabl e 3 Programming

Spec ial Tabl e 4 Programming

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

8-6
8-6
8-7

FLASH 66

8-10
8-8
8-8
8-8
8-8
8-9
8-10

FLASH 67

8-10

8-11
8-12
8-12
8-13

FLASH 68

8-1
8-13
9-3
9-7

FLASH 70

9-9
9-11
9-9
9-11
9-13

9-13
9-13
9-13

Flex

Button

11 440 = 1

12 None

1Pre=P7 Suf=None

2Pre=P7 Suf=6

3-7 None

8Pre=P7 Suf=2

9None

1Enabled

2Enabled

3Enabled

43

1None

2None

1None

2None

3None

4None

5All Codes Denied

6All Codes Denied

7All Codes Denied

8Home

Default Value

Introduction 1-17

Table 1 -1: Default Values

Features

Area Code for Special Table 1

Area Code for Special Table 2

Area Code for Special Table 3

Displaying Toll Table Entries

LEAST COST ROUTING PROGRAMMING

LCR TABLES PROGRAMMING

3-Digit Area/Office Code Table

6-Digit Area/Office Code Table

Exception Code Table

Route List Table

Insert/Delete Table

Daily Start Time Table

Weekly Schedule Table

LCR Routing for Toll Infor mation

INITIALIZE DATABASE PARAMETERS

INTRODUCTION

Initialize System Parameters

Initialize CO Line Attributes

Initialize St at ion Att ributes

Initialize CO/Station Port Parameters

Initialize Exception Tables

Initialize System Speed Numbers

Initialize LCR Tables

Initialize ICLID Tables

Initialize Directory Dialing Tbl
Parameters

Initialize Hunt Group Parameters

Initialize ACD*/UCD Group Parameters

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

9-13
9-13
9-13
9-15
10-1
10-4

FLASH 75

10-8
10-9
10-10
10-10
10-13

10-15
10-16
10-18
11-1
11-3

FLASH 80

11-4
11-9
11-10
11-13
11-13
11-14
11-15
11-17

11-17

11-18
11-19

Flex

Button

9None

10 None

11 None

12

1 See LCR Tables

2None

3

4

5

6

7

8

1Default

2Default

3Default

4Default

5Default

6Default

7Default

8Default

9Default

10 Default

11 Default

Default Value

None

See LCR Tables

00

1-18 Introduction

Table 1 -1: Default Values

Features

Initialize Voic e Mail * Group Paramet ers

Initial ize Verified Account Code Table

System Reset

PRINTING SYSTEM DATABASE PARAMETERS

INTRODUCTION

Printing System Parameter s

Printing CO Line Attributes

Printing Statio n Attr ibutes

Printing CO Port Parameters

Printing Exception Tables

Printing System Speed Numbers

Printing LCR Tables

Printing Entire System Database

Printing Directory Dial Table Parameters

Printi ng Hu nt Group Parame ters

Printing ACD*/UCD Group Parameters

Printing Voice Mail* Group Parameters

Printing Verified Account Codes

LOAD DATABASE ROUTINE

Upload D atabase

Down load D at abase

* Fe at u res ava ilable wit h Option al So ftware

Page #Program

Code

11-21
11-22
11-23
12-1
12-3

FLASH 85

12-4
12-7
12-9
12-11
12-12
12-14

12-15
12-27
12-31
12-33
12-34
12-35
12-37
1-21

FLASH 86

1-21
1-21

Flex

Button

12 Default

14 Default

20

1Default

2Default

3Default

4Default

5Default

6Default

7Default

8Default

10 Default

11 Default

12 Default

13 Default

15 Default

1PC Only

2PC Only

Default Value

Program Mode Entry (Key Station) 1-19

Program Mode Entry (Key Station)

Programm ing is pe rformed a t any 24-button Digital Dis play Telephone.
Programming is always done at this type of station regardless of the class
of service or wh ich station has been assigned the Attendant(s).

To enter the Program Mode:

1. Press t he ON/OF F but ton ( optiona l). L ED ligh ts a nd inte rcom di al tone
is heard.

2. On the dial pad, press [6][6][3][2][2][6] (default password). A
confirmation tone is heard.

3. The O N/OFF button LED is lit. Th e system is read y to pr ogram.

Program Mode Entry (Data Terminal or PC)

A PC terminal connected to the RS-232C port on the optional MISU or
remotely through the optional 9600 baud modem is used for database
programming. When using a data terminal (ASCII or PC capable of
emulating an ASCII terminal) on-s ite or locally, t o program the syst em:

1. Press <Enter> on the terminal.

2. Ent er t he pas swor d [de faul t=3226VOD AVI], an d pr ess <Enter> again.
Proper entry of the password results in the ADM> prompt. Proceed
with programming referring to Figure 1- 1: Dat a Terminal Program

Codes Cross Reference for te rmi nal cha racte rs th at represe nt the key

set buttons. By entering [?] from the terminal, a Help screen displays.

When e nte ring the sy stem remotely via a PC, access to the mod em is
accomplished by accessing Port 499 through a direct ringing assignment
or through DISA or by being transferred to Port 499.

1-20 Initialization

Initialization

The system has been pre-programmed with certain features called
default data (refer to Table 1-1: Default Values). T hese f eatures are loaded
int o m emor y wh en the sy stem is initialized.

The system should be initial ized when installed or at any time the
database has been corrupted.

Returning System Database to Default Values:

1. Place Switch #1 on the BKSU in the ON position.

2. Turn the power off and on to initialize the system database to the
default.

3. Once database is initialized, place Switch #1 in the OFF position to
protect the database.

Database Programming Worksheets

Before attempting programming, it is strongly recommended that
customer databas e worksheets be prepared (Refer to Appe ndix C in the
Product Description Manual). Thes e works hee ts should be come part of
the p ermanent re cord of cus to mer programmi ng. Refer to th e foll owin g
sections when prepa ring the wor kshe ets.

Databa se Upload/Download Routine 1-21

Database Upload/Download Routine

The Database Upload/Download Routine (FLASH 86) provid es a
maintenance facility which permits the user to download the database to
a PC , when a sof tware change is made or when the system needs to be
initialized and reprogrammed. In addition, the routine facilitates the
programming of a database on an in-house system which is downloaded
to a PC and then uploaded to a system in the field. After the system
maintenan ce is comp lete d, the file sa ved in the PC can then be u ploa ded
to the syst em.

All trace modes such as: SMDR (Flash 21), ICLID (Flash 56), and
Maintenance Event Traces MUST be turned off before a download is
perfo rmed!

Defa ult telephone type = 24 button model

Upload/Download through Remote Administration

First, connect one end of an RS-232C serial cable from the RS-232C
connector on the optional MISU to the desired Comm Port on the PC.

Use a straight-through DB-9 to DB- 9 (female t o female) cable.

(DB-9) Conn ec tion PC Side (D B-9)

11

22

33

44

55

66

77

88

99

Then load a communication software pa ckage (e.g., Procom m) into the
PC and complete the following steps to reconfigure the system.

1-22 Database Upload/Download Routine

PRO COMM -- Down l oading a Dat abase File

1. Make ne ce ssar y changes to the areas shown in th e foll owing table,
and save information to capture new s ystem setting s.

Table 1-2: Database Download Settings

System Options Settings

Parameters: a + [P]

Baud Rate 9600 Bau d

N for Parity
8 Bits
1 Stop Bit

Setup Options: a + [S]

Item A
Item D
Item E
Item F
Item I
Item J
Item K
Item L

Item C* A bort xfer if CD lost NO

* For Procomm Plus version 2.01 or higher

Echo Locally
Character Pacing
Line Pacing
Pace Character
CR Translation (upload)
LF Translation (upload)
CR Translation (download)
LF Translation (download)

Protocol Options

OFF
0
0
0
NONE
NONE
NONE
NONE

2. Press < Enter> and the followin g screen disp lays:

Eng. Ver. 0.0 e-FF FF DAT E: MM/DD/YY TIME: HH:MM:SS
EN TE R PAS SWORD:

3. Type the password [default=3226VODAVI] and press <Enter>. Proper
entry of the password results in the ADM> prompt.

Databa se Upload/Download Routine 1-23

4. To s elect the a ppropri ate codes for the following scre en cap ture, r efer
to Figure 1-1 for termi nal characters that represent the k ey set
buttons. For assistance, type a [?] to display a H elp screen.

Eng. Ver. 0.0e-FFFF DATE: MM/DD/YY TI ME: HH:MM:SS
ENTER PA SSW ORD:
adm >
ADMIN PROGRAMMING
adm >,
ENTER PROGRAM NO
adm >86 (and press Enter)
LOAD DATABASE ROUTINE
ENTER BUTTON NUMB ER
adm >w (and press Enter)
DOWNLOAD DATABASE
PRESS HOLD
adm >

The HOLD button on a keyset is the same
as the <Enter> key on the keyboard.
Press Enter.

5. Press < PgDn> to display the Download Protocol screen.

Dowload Protocols - 124811648 bytes free

X) XMODEM A) ASCII
Z) ZMODEM R) RAW ASCII
Y) YMODEM (Batch) T) TELINK
G) YMODEM-G (Batch) M) MODEM7
O) 1K-XMODEM W) WXMODEM
E) 1K-XMODEM-G I) IMODEM
C) COMPUSERVE B+ 1) [EXT 1]
K) KERMIT 2) [EXT 2]
S) SEALINK 3) [EXT 3]

Your Selection: (press ENTER for ZMODEM)

6. Type X to send the upload file to the X-Modem for tracking and
correct ing error s dur ing th e upload procedu re.

1-24 Database Upload/Download Routine

7. When the Receive XMODEM screen displays, enter path and file name
for database file, then press <Enter> to begin the download routine.

Receive XMODEM

Please enter filename:

The download is complete when a confirmation tone is heard from
the communications package and the ADM> prompt returns.

8. Type M and press <Enter>.

9. Press <Alt> + <X>.

10. To exit Procomm and return to the DOS prompt, press <Enter>.

The Downloaded Databa se cannot be changed in the PC. The
Upload/Download Routine is only a metho d to save an existin g
database. Database changes are made using the remote admin
cap abilities.

Baud rates on I/O port s ar e NOT d ownloaded or uploaded.

The down load file contains a series of ASCII strings with a checksum at
the end of the string. The checksum is verified when the system receives
the string. An error in the checksum results in rejection of the string. An
error m essage is sent to the PC when a str ing is received w ith an error.

The Database m ust be initia lized pri or to an u ploa d. The system
should t hen be reset after the upload.

If the file uploaded from the PC contains:



Less in formation in a string than required by the system d atabase,
the system maintains defaul t in fo in the area not cover ed by str ing.



More information in a string than required by the system database,
the system ignores the additional information.

Databa se Upload/Download Routine 1-25

PROCOMM -- Uploading an ASCII Database File

1. Enter the inf orma tion on the f ollowing scree n capture.

Eng. Ver. 0.0 e-FFFF DAT E: MM/DD/YY TIME: HH:MM:SS
EN TE R PAS SWO RD:
adm>
A DMIN PROGRAMMING
adm>,
ENTER PROGRAM NO
adm>86
LOAD DATABASE ROUTINE
ENTER BUTTON NUMBER
adm>q
UPLOAD DATEBASE
PRESS HOLD
adm>

(and press Enter)

(and press Enter)

The HOLD button on a keyset is the same
as the <Enter> key on the keyboard.
Press Enter.

2. Press <PgUp> to display the Upload Protocol screen.

Upload Protocols - 124811648 bytes free

X) XMODEM A) ASCII
Z) ZMODEM R) RAW ASCII
Y) YMODEM (Batch) T) TELINK
G) YMODEM-G (Batch) M) MODEM7
O) 1K-XMODEM W) WXMODEM
E) 1K-XMODEM-G I) IMODEM
C) COMPUSERVE B+ 1) [EXT 1]
K) KERMIT 2) [EXT 2]
S) SEALINK 3) [EXT 3]

Your Selection: (press ENTER for XMODEM)

3. Type X to send the upload file to the X-Modem for tracking and
correct ing error s dur ing th e upload procedu re.

1-26 Database Upload/Download Routine

4. When the Send XMODEM screen displays, enter a path and file name
for the database file and press <Enter> to upload desire d file to the
system.

Send XMODEM

Please enter filename:

The upload is complete when a confirmation tone is heard and the
AD M > promp t re turns.

5. Type M and press <Enter>. The following screen displays:

adm>m
exiting admin...

DAT E: M M/DD/YY TIME:HH:MM:SS
exiting maintenance utility...

6. Press <Alt> + <X>.

7. To exit Procomm and return t o the DOS p romp t, pres s <Enter>.

8. When the upload procedure is completed, reset the system for full
a ctivation of the da tabase programmi ng t o tak e effe ct.

Databa se Upload/Download Routine 1-27

HYPER TERMINAL -- Uploading a D atabase File

Afte r ope ning Hype r Te rm inal , and the New Connection scr ee n di splay s,
complete the following steps:

1. Type a connection name and select the appropriate icon, then click
<OK>.

2. When the Pho ne Number screen di splays, change t he setting in t he
Connect Using box to: Direct to COM1, and then click <OK>.

3. Once the COM1 Properties screen displays, change the settings as
shown, and then click <OK>.



Baud Rate = 9600



Pa rit y = None



Data Bits = 8



Stop Bits = 1



Flow Control = Xon/Xoff

4. Press <Enter> and complete the following fields:

Screen Fields Acti on

ENTER PASSWORD: Type password: XXXXVODAVI

(XXXX = default password for online administration)

ADM>, Type program number.

ADM>86 Load database routine.

Ty p e bu tt on nu mb er.

ADM>Q Upload database.

Press HOLD button.

ADM> Press <Enter> key twice.

5. On the tool bar, cli ck < Transfe r> a nd s elect Send Fil e.

6. Change Protocol setting to XMODEM.

7. Click <Browse> to locate database file, and double-click on the
filename.

8. Click <Send>. The Ad m> prompt displays whe n the file trans fer i s
complete.

1-28 Database Upload/Download Routine

HYPER TERMINAL -- Downloading a Database File

Afte r ope ning Hype r Te rm inal , and the New Connection scr ee n di splay s,
complete the following steps:

1. Type connection name and select appropriate icon, then click <OK>.

2. When the Pho ne Number screen di splays, change t he setting in t he
Connect Using box to: Direct to COM1, and then click <OK>.

3. Once the COM1 Properties screen displays, change the settings as
shown, and then click <OK>.



Baud Rate = 9600



Pa rit y = None



Data Bits = 8



Stop Bits = 1



Flow Control = Xon/Xoff

4. Press <Enter> and complete the following fields:

Screen Fi elds Action

ENTER PASSWORD: Type password: XXXXVODAVI

(XXXX = default password for online administration)

ADM>, Type program number.

ADM>86 Load database routine.

Type bu tto n number.

ADM >W Download database.

Press HOLD button.

ADM> Press <Enter> key twice.

5. On the tool bar, click <Transfer> and select Receive File.

6. Change Receive Protocol setting to XMODEM, and click <Receive>.

7. Type datab ase filenam e a nd click <OK>. The Adm> prompt displays
when the file transfer is complete.

Databa se Upload/Download Routine 1-29

ECO M -- Uploading a Databa se File

Af te r ope ning EC OM:

1. Press< Alt> + <P> to open COM Port Options.

2. Change COM p ort settings as follows, and click <OK>.



Baud Rate = 9600



Pa rit y = None



Data Bits = 8



Stop Bits = 1



Flow Control = no boxes checked, Xon=17, Xoff=19

3. Press <Enter> and complete the following fields:

Screen Fields Action

ENTER PASSWORD: Type password: XXXXVODAVI

(XXXX = defaul t password for online administr at ion)

ADM>, Type program number.

ADM>86 Load database rou tine.

Type button number.

ADM>Q Upload database.

Press HOLD button.

ADM> Press <Enter> key twice.

4. Press <PgUp> on keyboard or locate file and select Upload.

5. Highlight XMODEM and click <OK>.

6. Type or select upload filename and click <OK>. The Adm> prompt
displays when the file transfer is complete.

1-30 Database Upload/Download Routine

ECOM -- Downloading a Database File

Af te r ope ning EC OM:

1. Press< Alt> + <P> to open COM Port Options.

2. Change COM p ort settings as follows, and click <OK>.



Baud Rate = 9600



Pa rit y = None



Data Bits = 8



Stop Bits = 1



Flow Control = no boxes checked, Xon=17, Xoff=19

3. Press <Enter> and complete the following fields:

Screen Fields Action

ENTER PASSWORD: Type password: XXXXVODAVI

(XXXX = defaul t password fo r online admin ist ration)

ADM>, Type program number.

ADM>86 Load database routine.

Ty p e bu tt on nu mb er.

ADM>W Download database.

Press HOLD button.

ADM> Press <Enter> key twice.

4. Press <PgDn> on keyboard or locate file and select Download.

5. Highlight XMODEM and click <OK>.

6. Type or select download filename and click <OK>. The Adm> prompt
displays when the file transfer is complete.

System Parameters

2

This chapter describes the procedures and steps needed to program
system features for the Triad-S Systems.

Programming

Syst em Timers 2-3

System Timers

Prog ram ming Ste ps

If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.

Pr es s FLASH and dial [01 ]. The following message displays:

SYST EM TIMERS
ENTE R BUTTON NUMBER

Description

This section de scribe s the proced ures a nd steps to program system
timers in the System Timers programming area. The buttons on a digital
telephone are shown in the following illustration:

SYSTEM HOLD

REC ALL

=

=

=

=

=

=

1Q

PRESET

FORWAR D

5T

CON F/DISA

TIMER

9O

MSG W AI T
REMIN DER

13 D

AUTO CALL

BACK TIMER

17 J

21 Z

EX CL HO L D

REC ALL

=

CALL FWD

NO/ANSWER

=

PAGING

TIMEOUT

=

HOOK

FLASH

=

REM INDER

RING

=

=

2W

6Y

10 P

14 F

18 K

22 X

ATTENDANT

RECALL

=

PAUSE

TIMER

=

=

=

=

=

7U

CO RI NG

DET ECT

11 A

HOOK FLASH

DEB OUN CE

15 G

19 L

23 C

3E

TRANSFER

REC ALL

=

=

=

QUALIFICATION

=

=

=

4R

CALL PARK

TIMER

8I

DIS A/S LT
REC EI VE R

12 S

SMDR CALL

16 H

INTER-DIGIT

TIMEOUT

20 ;

24 V

2-4 System Timers

Ta ble 2-1: System Time r De faul ts

Program

Code

FLASH 01 1

Flex

Button

2
3
4
5
6
7
8

9
10
11
12
13
14
15
16
17
18
20

Syst em Hold Recall
Exclusive Hold Recall
Atten dant R ecall Tim er
Transfer Recall Timer
Preset Forwar d Timer
Call Forward No/Answer
Pause Ti mer
Call Park R ecall Timer
Conference/DISA Timer
Paging Timeout Timer
CO R in g Dete ct Timer
SLT DTMF R eceiver Timer
MSG Wait Remin der Tone
SLT Hook Flash Timer
SLT Hook Flash Debounce
SMDR Call Qualification Timer
Auto Call Back Timer
Rem in der Rin g Timer
Inter-D igit Timeout

System Hold Recall Timer

Prog ram ming Ste ps

1. Press the SYSTEM HOLD RECALL TIMER flex button (FLASH 0 1,
Button #1). The fo llowing mes sag e displa ys:

Feature

Default

(after initialization)

060 seconds
180 seconds
01 minute
045 seconds
10 seconds
015 seconds
2 seconds
180 seconds
10 minutes
15 seconds
300 ms
020 seconds
000 minutes
10 (1 sec ond)
030=0.3 second
30 seconds
03 seconds (enabled)
00 seconds (disabled)
5 seconds

SYST EM HOL D RECA LL 000-300
060

2. Enter a valid number on the dial pad that corresponds to
000-300 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Syst em Timers 2-5

Description

The System Hold Recall Timer determines the time before a call placed on
System Hold recalls the station placing the hold. If unanswered by that
stat ion, the call reca lls t he atte nda nt.

By default, the System Hold Recall Timer is set for 60 seconds and is
variable from 000-300 seconds. An entry of 000 disables the timer and
there is no recall.

Exclusive Hold Recall Timer

Prog ram ming Ste ps

1. Press the EXC LUSIVE HOLD RECALL TIMER flex b utton (FLASH 01,
Button #2). Th e following me ssage displa ys:

EXC HOL D RECA LL 000- 30 0
180

2. Enter a valid number on the dial pad that corresponds to
000-300 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The System Hold Recall Timer determines the time before a call placed on
Exclusive Hold recalls the station placing th e Ho ld. If unan swered by th at
stat ion, the call reca lls t he atte nda nt.

By default, the Exclusive Hold Recall Timer is set for 180 seconds and is
variable from 000-300 seconds. An entry of 000 disables the timer and
there is no recall.

2-6 System Timers

Attendant Recall Timer

Prog ram ming Ste ps

1. Pres s the ATTENDANT RECALL TI MER flex b utton (FLASH 01,
Button #3). Th e foll owing messa ge dis pla ys:

ATND RECALL TIME R 00-6 0
01

2. Enter a valid number on the dial pad that corresponds to
00-60 minutes.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Attendant Recall Timer determines the time a recalling call rings at
the attend ant station(s) before the system releases the line. When a CO
Line recalls to the Attendant station and is still unanswered, the system
rele ases the lin e at the expira tion of thi s time r and autom atical ly pl ace s
the lin e to a n idle cond ition.

By default, the Attendant Recall Timer is set for 1 minute and is variable
from 00–60 minutes. An entry of 00 causes the Attendant(s) to ring until
answ ered.

Tr ansf er Reca l l Tim er

Prog ram ming Ste ps

1. Pres s the TRA NSFER REC ALL TIMER flex button (FLASH 01,
Button #4). Th e foll owing messa ge dis pla ys:

2. Enter a valid number on the dial pad that corresponds to
000-300 seconds.

TRANSFER RE CALL 0 00- 30 0
045

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Syst em Timers 2-7

Description

The Transfer Recall Timer determines the time a transferred call rings at
the station receiving the transfer before it recalls the station making the
trans fer. If unanswer ed by that station, the ca ll recalls the at te ndan t. By
default, the Trans fer Recall Timer is set for 45 second s and is v ariable from
000-300 seconds. A 000 entry disables the timer and there is no recall.

Preset Forward Timer

Prog ram ming Ste ps

1. Press the PRESET FORWARD TIMER flex button (FLASH 01,
Button #5). Th e foll owing messa ge dis pla ys:

PRESET FWD TIMER 00-99
10

2. Enter a valid number on the dial pad that corresponds to
01-99 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Preset Forward Timer determines the time an outside line rings
before being forwarded to a predetermined station. This entry works
with Preset Forward station assignments in Station Programming. More
than one station can be forwarded to the same party.

Initial incoming CO lines follow the Preset Call Forward Timer when
encoun tering a stati on in the Forward/No Answer mode.

This timer also govern s the time the DISA call rings at a station before
returning to intercom dial tone, if not answered. By default, the Preset
Forward Timer is set at 10 seconds and i s variable from 01–99 se conds. I f
no preset f orwa rd destination i s programm ed, th e featur e is disabl ed.

2-8 System Timers

Call Forward No Answer Timer

Prog ram ming Ste ps

1. Press the CALL FORWARD NO ANSWER TIMER flex button (FLASH 01,
Button #6). Th e following me ssage displa ys:

CAL L FWD N O ANS 000- 60 0
015

2. Enter a valid number on the dial pad that corresponds to
000-600 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Call F orward No Answer Timer is used wh en a station in the syste m
specifies that no answer calls be forwarded to another station. The timer
det ermine s how long an intercom o r tr ansf erred call r ings before it is
considered a no-answer call. The call then forwards to the designated
station for handling. By default, the Call Forward No Answer Timer is set
for 15 seconds and is variable from 000-600 seconds.

Pause Timer

Prog ram in g Steps

1. Pres s t he PAUSE TI MER fl ex bu tton (FLASH 01, Button #7). The

2. Enter a valid number on the dial pad that corresponds to 1-9 s econds.

3. Press HOLD to save the entry. A confirmation tone is heard and the

Initial incomin g CO lines follo w the Pr eset Call Forward Timer when
encounte ring a station in the Forward N o Answ er mode.

following message displays:

PAUS E TIME R 1- 9
2

display updates.

Syst em Timers 2-9

Description

The Pause Timer de termines the length of the paus e when prog rammed
for use with speed dialing and LCR Insert Tables. By default, the Pause
Timer is set at 2 se con ds and i s variable from 1–9 seconds. The re is no
0entry. Using this feature may affect Centrex transfers.

Call Park Recall Timer

Prog ram ming Ste ps

1. Press the CALL PARK RECALL TIMER flex button (FLASH 01,
Button #8). Th e foll owing messa ge dis pla ys:

CAL L PARK TIMER 000-600
180

2. Enter a valid number on the dial pad that corresponds to
001-600 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Call Park Recall Timer determines the time before a call placed in a
Call Park location recalls the station placing the call in park. If unanswered
by tha t sta tion, the call r ecal ls the atte ndant .

By de fault , the Call Park Recall T imer is s et at 180 seconds and is variable
from 000–600 seconds. A 000 entry d isabl es th e ti mer an d there is no
re cal l.

Conference / DISA Timer

Prog ram ming Ste ps

1. Pres s the CO NFERENCE/DISA TIMER flex b utton (FLASH 01,
Button #9). Th e foll owing messa ge dis pla ys:

CONFEREN CE T IMER 00-99
10

2-10 System Timers

2. Enter a valid number on the dial pad that corresponds to
01-99 minutes.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Conference/DISA T imer determine s the time an unsup ervised
conference can continue after the initiator of the conference has exited.

By de fault, the Conference/DISA Timer is set at 10 minutes and is variable
from 01–99 minutes. A 00 entry disables the timer and no automatic
disconnect occurs.

Th e Con f ere n ce T ime r a ls o a l lo ws th e sy s t em ad min i s tra to r to c on t rol
the time a DISA caller is allowed after establishing a Trunk-to-Trunk
call. At th e expiration of the C onference Timer, a tone is presented to
both DISA p arties, then one minute later the system automatically
releases both trunks.

The Conf erence Time r do es no t af fec t or contr ol a DISA- to-Stat ion call .

Paging Time-Out Timer

Prog ram ming Ste ps

1. Pres s the PAGING TIMEOUT TIMER flex button (FLASH 01,
Button #10). The f oll owin g messa ge dis plays:

PAG ING TIME OUT 0 0-6 0
15

2. Enter a valid number on the dial pad that corresponds to
01-60 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Syst em Timers 2-11

Description

The Paging Time-Out Timer determines the maximum length of a page
announcement (internal, external or all call). The system automatically
disconnects the page at the end of thi s time unless the person making
the page has already hung up.

By de fault, the Paging Time-out Timer i s set at 15 seconds and is variable
from 01–60 seconds. A 00 entry disables the timer and pages are not
limited in length. This affects the use of the Meet Me Page feature.

CO Ring Detect Timer

Prog ram ming Ste ps

1. Press the CO RING DETECT TIMER flex button (FLASH 01,
Button #11). The f oll owin g messa ge dis plays:

CO RING DE TECT 2-9
3

2. Enter a valid number on the dial pad that corresponds to 2-9 (200 ms
to 900 ms).

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The CO Ring Detect Timer controls the time necessary to detect an
outs ide li ne ringin g i nto the s yst em.

By de fault, the CO Ring De tect Timer is set at 3 (300 ms), and is variable
from 2-9 (200 ms to 900ms). There is no 0 or 1 entry.

SLT DTMF Receiver Timer

Prog ram ming Ste ps

1. Press the SLT DTMF RECEIVER TIMER flex button (FLASH 01,
Button #12). The f oll owin g messa ge dis plays:

SLT RCV R TIME R 005-100
020

2-12 System Timers

2. Enter a valid number that corresponds to 005-100 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

Single line telephones require the use of a DTMF receiver when going
off- hook a nd dialing . When SMDR or toll restri ction (via COS
assignments) is enabled, a DTMF receiver monitors and screens the SLT
digits for the duration of this timer. By adjusting this timer, the system
administrator may free sy stem D TMF rece ivers soone r i f system S LT traffic
is heavy, or provide a longer monitoring period if toll restriction becomes
a problem.

Note t hat w hen LCR i s enable d, the D TMF receivers ar e rele ased when
the expected number of digits are dialed as entered in the LCR database.

By default, the SLT DTMF Receiver Timer is set at 20 seconds and is
variable from 005-100 seconds.

Message Wait Reminder Tone

Prog ram ming Ste ps

1. Press the MESSAGE WAIT RE MIND ER TONE fl ex button (FLASH 01,
Button #13). The followin g me ssage displ ays:

M / W TON E TIMER 0 00- 10 4
000

2. Enter a valid number that corresponds to 000-104minutes.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Message Wait Reminder Timer determines the time between
repeated remind er tones to a key telephon e with a messag e waiti ng.
Digital stati on users may be reminded of a messag e wa iting on their
telephone with an audible signal presented at a timed interval.

By default, the Message Wait Reminder Tone is set at 000 (disabled) and is
variable from 000-104 minutes.

Syst em Timers 2-13

SLT Hook Flash Timer

Prog ram ming Ste ps

1. Press the SLT HOOK FLASH TIMER flex button (FLASH 01,
Button #14). The f oll owin g messa ge dis plays:

HOOK SWITCH TIME 05-2 0
10

2. Enter a valid number on the dial pad that corresponds to

0.5-2.0 seconds in 1/10 second increments.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The SLT Hook F lash Time r determines how lon g an SLT us er pr esses the
hook switch f or it to be conside red a va lid on hook ( dis connect ) request.
An on-hook shorter in duration (but longer than the Hook Switch Bounce
Timer) is considered a Hook Flash (transfer) request. Refer to Figure 2-1 .

By default, the SLT Hook Flash Timer is set at 10 (one second) and is
variable f rom 0. 5- 2. 0 second s.

Some SLTs h ave a fixed or pr ogrammable Flash Timer (Flash or Tap
butt on). T hi s Hook S witc h Time r mu st be s et longer than the SLT Flas h
Timer t o allow Hook Flash transfer.

SLT Hook Flash Debounce Timer

Prog ram ming Ste ps

1. Press the SLT HOOK FLASH DEBOUNCE TIMER flex button (FLASH 01,
Button #15). The followin g me ssage displ ays:

HOOK SW T BOUNCE 0 00-10 0
030

2. Enter a valid number on the dial pad that corresponds to 0-1 s econds
in 10 ms incr ements.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

2-14 System Timers

Description

The SLT Hook Flash Debounce Timer determines the time needed to
determine a valid on-hook or off-hook condition for single line
telephones. On-Hook or Off-Hook signals that are shorter in duration
than this timer are ignored by the system. Refer to Figure 2-1 .

By de fault, th e SLT Hook Flash Debounce Timer is set to 0.30 seconds and
is va riabl e fro m 0-1 se conds in 10 m s increme nts. T his is a 3-di git ent ry
where 010 equals 0.1 seconds.

Valid

HOOK-FLASH

IGNORED

0 .1 .2 .3 .4 .5 .8 .9 1.0 1.5 2.0.7.6

(in seconds)

Figure 2-1: Hook Switch Activity

SMDR Call Qualification Timer

Prog ram ming Ste ps

1. Pres s the SMD R CALL QUAL TIMER flex b utton

Button #16)

SMDR CALL QUAL 00-60
30

. T he followin g me ssage displ ays:

Valid

ON-HOOK

TIME

(FLASH 01,

2. Enter a valid number on the dial pad that corresponds to
00-60 seconds in 1-second increments.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Syst em Timers 2-15

Description

The SMDR Call Qualification Timer determines the time needed to
det ermine a va lid SMD R call fo r rep ortin g purpose s. By de fault, the SMD R
Call Qualification Timer is set to 30 seconds and is variable from
00-60 seconds in 1-second increments.

Automatic Call Back Timer

Prog ram ming Ste ps

1. Press the AUTO CALL BACK TIMER flex button (FLASH 01,
Button #17). The f oll owin g messa ge dis plays:

AUTO C ALL BACK 00-99
03

2. Enter a valid number on the dial pad that corresponds to
00-99 seconds in 1-second increments.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Automatic Call Back Timer invokes a call back anytime a user listens
to busy tone for a programmable period of time. By default, the
Au toma tic Call Back Time r is set for 03 s econds (enabl ed), and is varia ble
from 00-99 seconds. A value of 00 disables this timer. An Automatic Call
Back does not occur when this timer is disabled.

Reminder Ring Timer

Prog ram ming Ste ps

1. Press the REMINDER RING flex button (FLASH 01, Button #18). T he
following message displays:

REMINDER RING 00-99
00

2-16 System Timers

2. Enter a valid number that corresponds to 00-99 seconds in 1 second
increments. A value of 00 disables the timer, therefore the user only
rece ives one ring b urs t at th e beginning of the ca ll.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

When a CO line rings at a bus y station, the call rings at the station using
muted ringing. The CO Line Ringing Option feature enables a user to
receive a reminder ring instead of muted ring. This timer provides a
reminder rin g every time the timer ex pires , as l ong as the incomin g CO
line remains connected.

If the user continues their present conversation and the CO party does
not hang up, the Reminder Ring timer expires and the user receives
another ring burst. When the key set user ends the existing call, ringing
for the CO call reverts to normal ringing.

By default, the Reminder Ring Timer is set to 00 second and is variable
from 00-99 seconds in 1 second increments.

Inter-Digit Time-Out

Prog ram ming Ste ps

1. Pres s the INTE R-DIGI T TIMEOUT flex button (FLASH 01, Bu tton #20).
The following message displays:

INTERDIGIT T / O 01-99
05

2. Enter a valid number on the dial pad that corresponds to
01-99 seconds in 1 second increments.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Inter-Digit Time-Out feature provides inter-digit time-out
programming on a s ystem-wid e basis and applies to intercom and L CR
calls. DI SA , DI D. TI E inter -di git time -out s r emain unaf fected by this timer.
By default, the Inter-Digit Time-out is set for 5 seconds, and is variable
from 1–99 seconds.

Additional System Timers 2-17

Additional System Timers

Prog ram ming Ste ps

If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.

Pr es s FLASH and dial [02 ]. The following message displays:

SYST EM TIMERS
ENTE R BUTTON NUMBER

Description

This section de scribes the procedures and steps nece ssary to program
additional System Timers in the Timers programming area.

SYSTEM R EDIAL

TIMER

=

=

=

=

=

=

1Q

PULSE DIAL

I/O TIMER

5T

9O

13 D

17 J

21 Z

ATD DISPLAY

TIMER

=

DTMF TIME

OP ER AT ION

=

=

=

=

=

22 X

2W

6Y

10 P

14 F

18 K

CALL CVRG

RING TIMER

=

=

=

=

=

=

3E

7U

11 A

15 G

19 L

23 C

MO DEM

ANSWER T/O

=

=

=

=

=

=

4R

8I

12 S

16 H

20 ;

24 V

2-18 Additional Sy stem Timers

Table 2- 2: Additional Sys tem Timers Def aults

Program

Code

FLASH 02 1

Flex

Button

2
3
4
5
6

Repeat Redial Timer

Prog ram ming Ste ps

1. Press the RPT REDIAL TIMER flex button (FLASH 02, Button #1). The
following message displays

RPT REDIA L 006-999
060

2. Enter a valid number that corresponds to 006-999 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Feature

Additional Sy stem Timers

Repeat Redial Timer
ATD Di spl ay Ti mer
Call Coverage Ring Timer
Modem A nswer Time-out
Pulse Dial I nter -Digit Tim er
DTMF Ti me Operation

Default

(after initialization)

060 seconds

01 seconds

5 seconds

25 seconds

300ms

100ms ON / 100ms OFF

Description

The Repeat Redial Timer lets a digital key station pr ess a flexible button or
dial a code and red ial a bus y or no-answe r number at sp ecific intervals.
The user is signaled via a queue callback indication.

The Redial flexible button flashes at the callback rate of 120 ipm for
15 seconds.



If station does not answer within 15 seconds, the callback is
cancelled.



If station is busy with an i nternal/external call when the Red ial queue
callback occurs, the callback occurs after the user goes on-hook.

By default, the Repeat Redial Timer is set for 1 minute (60) and is variable
from 006-999 seconds.

Additional System Timers 2-19

Attendant Display Timer

Prog ram ming Ste ps

1. Press the ATTENDANT DISPLAY TIMER flex button (FLASH 02,
Button #2). The fo llowing message d ispla ys:

ATTENDANT DISPLAY 00-99
01

2. Enter a valid number on the dial pad that corresponds to
00-99 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Attendant Display Timer modifies the way in which multiple calls
ringing at the attendant station display. Currently, if two calls are ringing
at an attendant station, when th e station goe s off h ook, the first call is
answered. The LC D upd ates to s how the secon d call that is ringing whi ch
sometimes does not allow the station to view the current call’s LCD
information. This timer keeps the current call’s information on the LCD
for the set time period, then shows any other calls ringing in at the time.

By default, the Attendant Display Timer is set for 1 second and is variable
from 00-99 seconds.

Call Coverage Ring Timer

Prog ram ming Ste ps

1. Press the CALL CVRG RING TIMER flex button (FLASH 02, Button #3).
The following message displays:

CALL COVERA GE RING 00-9 9
05

2. Enter a valid number on the dial pad that corresponds to
00-99 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

2-20 Additional Sy stem Timers

Description

A Call Coverage Ring Timer enables the user to place another station
under a flex button. When that station rings with an internal or external
call, the D SS button for t hat station rings or flashes.

By default, the Ca ll Cov erage Ring Timer is set for 5 seconds and is
variable f rom 00-99 seconds. A value of 00 res ults in the LED flashi ng but
the call coverage station does not ring.

Modem Answer Timer

Prog ram ming Ste ps

1. Press the MODEM ANSWER TIMER flex button (FLASH 02,
Button #4). Th e foll owing messa ge dis pla ys:

MODEM A NS WE R T/O 0 25- 99 9
25

2. Enter a valid number that corresponds to 025-999 seconds.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Modem Answer Timer determines how long the On Board modem
provides a carrier tone to a distant modem. If a con nection is not made at
the end of this timer, the On Board modem hangs up.

By default, the Modem Answer Timer is set for 25 seconds and is variable
from 025-999 seconds.

Pulse Dial Inter-Digit Timer

Prog ram ming Ste ps

1. Pres s the PULS E DIAL I/D TIMER fl ex but ton (FLASH 02, Button #5).
The following message displays:

IN T DIG IT PULS E 3 00- 60 0
300

2. Enter a valid number on the dial pad that corresponds to 300-600 ms.

System Features 1 Programming 2-21

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

This governs the inter-digit time of the Pulse Dial Digits, rotary dial mode.

By de fault, the Pulse D ial Ring Timer is se t for 300 ms and is variable f rom
300-600 ms.

DTMF On/Off Time Operation

Prog ram ming Ste ps

1. Press the DTMF TIME OPERATION flex button (FLASH 02, Button #6).
The following message displays:

DTMF ON/OF F TIME 1-9
1

2. Enter a valid number (1-9) for DTMF On and Off Times (100-900 ms).

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The DTMF On/Off Time feature lets the installer select the DTMF On/Off
Time on a system-wi de ba sis. This lets the i nstaller customize the system
for certain applications that require more than the st and ard DT MF Time
of 100ms on and 100ms off.

By de fault, the DTMF T ime Operation is set for 100ms On and 100ms Off.

System Features 1 Programming

Prog ram ming Ste ps

If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.

Pr es s FLASH and dial [05 ]. The following message displays:

SYST EM FEATURES 1
ENTE R BUTTON NUMBER

2-22 System Feat ures 1 Programming

Description

This section de scribes the procedures and steps nece ssary to program
Sys tem Featur es in the System Fe atures pr ogra mmin g area. T he but tons
on a digital telephone are shown in the following illustration:

ATTN

OVE RRID E

=

PAGE WARN

=

=

CALL Q UALIFIER

TONE OPTION

=

=

=

1Q

TONE

5T

GROUP

LISTENING

9O

13 D

17 J

21 Z

HOLD

PREFERENCE

=

BACKGROUND

MUS IC

=

IDLE SPEAKER

MODE

=

=

=

=

2W

6Y

10 P

14 F

18 K

22 X

Table 2-3: System Features 1 De faults

Progra m Code Flex Button Feature

FLASH 05 1

2
3
4
5
6
7
8

9
10
11
12
13

Atten dant Overri de
Hold Preference
Exter nal Night R ing
Executive Warning
Page Warnin g Tone
Back ground Mu sic
Leas t Cost Ro ut ing
Acco unt Co de
Group Listening
Idle Sp eaker Mode
Call Cost Display Feat ure
Music On Hold
Call Qualifier Tone Optio n

EXTERNAL

NIGHT RIN G

=

LCR

ENABLE

7U

=

CALL COST

DIS PLAY

11 A

=

15 G

=

19 L

=

23 C

=

3E

Default

(After Initialization)

Disabled

System

Disabled

Enabled
Enabled

Enabled
Disabled
Disabled
Disabled
Disabled
Disabled

Enabled
Disabled

EXECUTIVE

OVE RRIDE

=

ACCOUNT

CODES

=

MUS IC

ON HOLD

=

=

=

=

4R

8I

12 S

16 H

20 ;

24 V

System Features 1 Programming 2-23

Attendant Override

Prog ram ming Ste ps

1. Press the ATTN OVERRIDE flex button (FLASH 05, Button #1).

2. Enter a 0 or 1that corresponds with the following entries:
[0] = Disabled
[1] = Enabled

ATTENDANT OVERRIDE 1-0
DISABLED

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

When the Attendant Override feature is enabled, it lets the attendant
overrid e a bus y station or a station in DND. By default, Attenda nt
Override is disabled.

Attendant Override functio ns ONLY when the Attendant station is
assigned a flex button designated as Attendan t Override .

Hold Preference

Prog ram ming Ste ps

1. Press the HOLD PREF flex button (FLASH 05, Button #2).

2. Enter a valid number (0 or 1) t hat corresponds with the following
entries:

[0] = Exclusive Hold
[1] = System Hold

3. Press HOLD to save the entry. A confirmation tone is heard.

HOLD PREFERENCE 0-1
SYST EM

2-24 System Feat ures 1 Programming

Description

The system may be programmed to hav e Exclusive or Syste m Hold.



For Exclu sive Hold: Press HOLD once for Exclusive Hold, and twice for
System Ho ld.



For System Hold: Press HOLD once for System Hold, and twice for
Exclusive Hold.

Refer to System Timers for System and Exclusive Hold recall times. By
default, Hold Preference is System Hold.

External Night Ring

Prog ram ming Ste ps

1. Pres s the EXT NIG HT RING flex b utton (FLASH 05, Button #3).

2. Enter a valid number (0 or 1) that corresponds with these entries:
[0] = Disabled
[1] = Enabled

EXTERNAL NIGHT RING 0-1
DISABLED

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

When Ex te rna l Nig ht Ring is set to yes , i t act ivat es External Night Ring
which produces a tone that is sent over all external page groups.

When outside lines are marked UNA, ringing activates a tone over
external paging when an incoming call occurs on those lines during night
service. By default, External Night Ring is disabled.

Executive Override Warning Tone

Prog ram ming Ste ps

1. Press the EXE C OVER WARN TONE flex b utton (FLASH 05, Button #4).

2. Enter a valid number (0 or 1) that corresponds with these entries:
[0] = Disabled
[1] = Enabled

System Features 1 Programming 2-25

EXE CUT IVE WARNING 0-1
ENABLE D

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The Executive Override Warning enables Executive stations to override
and barge-in on other key sets engaged in conversation on a CO line.
Prior to actual cut through of the third party, a warning tone is presented
to all par ties notifying them of the bar ge-in . This warning tone, howe ver,
is a programmable option on a system-wide basis, that either enables or
disables the tone. When t he tone is disa bled, no a udib le signa l is
pr esent ed to the parti es to signal the barge -in .

By default, E xecut iv e Override War ning Tone is ena bl ed.

Use of this feature when the Executive Override Warning Tone is
disabl ed may be interpr ete d as a vi olat ion of f ederal , s tate, or loca l law s,
and a n invasion of priv acy. Check applicable laws in your area before
intrudin g on ca lls using t his featu re.

Page Warning Tone

Prog ram ming Ste ps

1. Pres s t he PAGE WARN TO NE fle x b utt on (FLASH 05, Button #5).

2. Enter a valid number (0 or 1) that corresponds with these entries:
[0] = Disabled
[1] = Enabled

PAGE WARNING TONE 0-1
ENABLE D

3. Press HOLD to save the entry. A confirmation tone is heard.

A change in volume may oc cur on the CO line or intercom call after the
barge-in occu rs. This feature also affects ACD Supervisor Barge-in
warning tone.

2-26 System Feat ures 1 Programming

Description

The Page Warning Tone determines whether a page warning tone
sounds over the Key Telephone speakers or external paging speakers,
prior to a page announcement.

By de fault, Page Warning Tone is enabled.

Background Music

Prog ram ming Ste ps

1. Pres s the BACKGROUND MUS IC flex button (FLASH 05, Button #6).

2. Enter a valid number (0 or 1) that corresponds with these entries:
[0] = Disabled
[1] = Enabled

BACKGROUND MUSIC 0-1
ENABLE D

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The system can be programmed to let stations activate their Background
Music, in ad dition to Music-On-Hold. A music s ource must b e connect ed
to the BGM/MOH connector on the MISU. By default, the Background
Musi c channe l is en abl ed.

Least Cost Routing (LCR)

Prog ram ming Ste ps

1. Press the LCR ENABLE flex button (FLASH 05, Button #7).

2. Enter a 0 or 1 tha t corr esponds with these en tr ie s:
[0] = Disabled
[1] = Enabled

LEAST COST ROUTING 0-1
DISABLED

3. Press HOLD to save the entry. A confirmation tone is heard.

System Features 1 Programming 2-27

Description

When Least Cost Routing is used, it m ust be enabl ed here. Before
enabling LCR, refer to the Least Cost Routing section (Flash 75) and
programming tables (Product Description Manual - Appendix C).

When the tables are programmed, you may then enable LCR for the
system. After system initia lization, a defa ult LC R database is l oaded into
the L CR section of memory. By default, LCR is disabled.

Account Codes - Forced

Prog ram ming Ste ps

1. Press ACCOUNT CODES flex button (FLASH 05, Button #8) to
det ermine whethe r the use o f Accoun t Codes is f orced or optio nal.

2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled

FORCED ACCOUNT CODE 0-1
DISABLED

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The system can force account code s on all restricted calls.



When the Forced Account C ode option is en abled, and the account
code is entered, a station’s Class of Service is upgraded to day COS1,
night COS1.



If option is disabled, a statio n’s COS is not upgraded but the account
code continues to be part of the SMDR record.

By default, using account codes is optional.

2-28 System Feat ures 1 Programming

Group Lis tening

Prog ram ming Ste ps

1. Press the GROUP LISTENING flex button (FLASH 05, Button #9).

2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled

GROUP L ISTENING 0-1
DISABLED

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

All digital key telephones have built-in speakerphones. Station users may
use the speaker to monitor a call while using the handset to converse
with the outside party. This enables other people in the room to listen to
both pa rties in the conversation.

Group listening is unavailable when the station is in the headset mode.
By default, Group Listening is disabled.

Idle Speaker Mode

Prog ram ming Ste ps

1. Press the IDLE SPEAKER MODE flex button (FLASH 05, Button #10).

2. Enter a 0 or 1 that corresponds with the following entries:
[0] = First digit dialed is Heard (Disabled)
[1] = First digit dialed is Muted (Enabled)

IDLE SPEAKER MODE 0-1
DISABLED

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The Idle Speaker Mode feature determines whether the first digit dialed is
hea rd ov er th e digital ke y telephon e speak er. Th is feat ure can be enabled
or disabled on a system- wide b asis. By defaul t, this mod e is disabled.

System Features 1 Programming 2-29

Call Cost Display

Prog ram ming Ste ps

1. Press the CALL COST DISPLAY flex button (FLASH 05, Button #11).

2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled

CALL COST DISPLAY 0-1
DISABLED

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The Call Cost Display feature lets a user view the approximate cost of
each call made . This ap proximate cost a lso prin ts as part of the SMD R
record . The Ca ll Cos t Disp lay repl aces the cal l duration di splay when a ca ll
is mad e usin g LC R. Co st inf orma tion is pr ogra mmable in LCR Fl ash 75.
This enables the user to program four separate costs based on the time of
day.

Costs entered in the tables are costs for one minute, however, costs are
calculated using 1/10th of a minute value. These costs are rounded down
and based on the call start time, even if the call extends into a different
time period. The SMDR printout contains a cost calculated using 1/10th
of a minute increment, however the station display updates
app roxi mately eve ry 30 seconds. The use r must use LCR to get the call
cost di splay. By default, the Call Cost Displ ay featu re is disabled.

Music-O n-Hold

Prog ram ming Ste ps

1. Press the MUSIC-ON-HOLD flex button (FLASH 05, Button #12). This
fea ture tog gles on and off each time the b utton is pre ssed; the
display updates with each toggle.

[0] = Disabled
[1] = Enabled

2-30 System Feat ures 1 Programming

MUSIC ON HOLD 0-1
ENABLE D

2. Press HOLD to save the entry. A confirmation tone is heard.

Description

When connected to the system, a music source provides music to all lines
on Hold, parked calls, transferred calls and calls waiting to be answered
by Automatic Call Distribution (ACD) or Uniform Call Distribution (UCD).

Thi s feat ure is al lowe d or den ied on a sy stem- wid e basis in p rogr amming.
By default, Music-On-Hold is enabled.

Call Qualifier Tone

Prog ram ming Ste ps

1. Pres s the CALL QUAL T ONE flex button (FLASH 05, Button #13).

2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled

CALL QUALIFIER TONE 0-1
DISABLED

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The Call Qualif ier Tone fe at ure is a ssoci ated with the ACD Ca ll Q uali fier
code and determines if a confirmation tone is heard after the ACD Call
Qualifier code is dialed.

If programmed, the confirmation tone is heard through the key set
speaker. This feature allows:



Up to four digits for the ACD SMDR reporting functions that are
compatible with the Basic ACD software package.



Entry of up to twelve digits.

By default, the Call Qualification Confirmation tone is disabled.

System Features 2 Programming 2-31

System Features 2 Programming

Prog ram ming Ste ps

If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.

Pr es s FLASH and dial [06 ]. The following message displays:

SYST EM FEATURES 2
ENTE R BUTTON NUMBER

Description

This section de scribes the procedures and steps nece ssary to program
Sys tem Featur es i n System Featur es progr amming area. The buttons on
the digi ta l te lephone are shown in the f ollowing illustration:

BARGE-IN

WARN TONE

=

EXT D AY
RIN GING

=

LCR CALL

PROGRESS

=

91 1

FEATURE

=

=

=

1Q

5T

9O

13 D

17 J

21 Z

CO R I NG

TONE

=

OVERFLOW STA FWD

=

ONE-TOUCH RCD

WARNING TONE

=

=

=

=

2W

ACD/UCD

6Y

10 P

ENHANCED

911

14 F

18 K

22 X

VERIFIED ACCT C OD ES

=

=

RINGBACK ON TRANS-

=

STA TION NUM BERS

=

=

=

3E

DIR ECT

TRANSFER

7U

FER

11 A

VMID

15 G

19 L

23 C

CALL FWD

DISPLAY STATUS

=

=

=

=

=

=

4R

STATION

ID L OCK

8I

ACD AGENT

REC AL L

12 S

16 H

20 ;

24 V

2-32 System Feat ures 2 Programming

Table 2-4: System Features 2 De faults

Program

Code

FLASH 06 1

Flex

Button

2
3
4
5
6
7
8

9
10
11
12
13
14
15

Barge-In Warn To ne

Prog ram ming Ste ps

1. Press the BARGE IN WARN TONE flex button (FLASH 06, Button #1).
The following message displays:

Feature

System Fea tures 2

Barge-In Warn Tone
CO Ring Tone
Veri fied Acco un t Codes
Call Forward Display Status
External Day Ringing
ACD/UCD Overflow Sta Fwd
Di rec t Transfe r
Station ID Lock
LCR C all Progres s
One-Touch Record Warn ing Tone
Ringback on Transfer
ACD Agent Recall
911 Feature
Enhanced 911
VMI D Statio n Num ber s

Default

(after initialization)

Enabled
Enabled

Di sab le d

Enabled
Di sab le d
Di sab le d

Enabled
Di sab le d

Enabled

Enabled
Di sab le d
Di sab le d
Di sab le d
Di sab le d

Station Numbers=VMID

BARGE IN WARN TONE 0-1
ENABLE D

2. Ent er a 0 or 1 on the dial pad to ena ble/dis able the conference ton e.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Display stations continue to receive the CONFERENCE display
regardless of th e warning tone setting.

System Features 2 Programming 2-33

Privacy is ensured on all communications in the system. If desired, the
use r may elect to di sable the Barg e In fea ture, thus allowin g up to seven
other station s to joi n ex isting CO Line conversation s.

Disab ling of t he Barge I n feature ma y be limit ed by federal, state, or
loca l law, so ch eck the relevant la ws in you r area before disab ling
privacy.

Table 2 -5: CO Line Barge In Flag

Station Attempting to

Acce ss CO Line

Privacy Enabled Private

Privacy D isabled Private

CO Ring Tones

Prog ram ming Ste ps

1. Press the CO RING TONE flex button (FLASH 06, Button #2). The
following message displays:

2. Enter a 0 or 1 on the dial pad to enable/disable the tone ring signal.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

CO Line in Use by Another Station

Privacy Enabled Privacy Disabled

Privat e

(no cut-through)

(no cut-through)

CO RING TONES 0-1
ENABLE D

(no cut-through)

Privacy Release
(c ut-t hrough allowed)

Description

The ring tone signal that notifies stations of an incoming call can be
changed in administrative programming to provide distinctive ringing
on a per CO line basis. A CO Ring Tone can be programmed for each CO
line that rings each station. The system provides 36 different ring
patterns that ca n be selected for CO lines in the sy stem. By default, CO
Ring Tones is enabled.

2-34 System Feat ures 2 Programming

Verified Account Codes

Prog ram ming Ste ps

1. Press the VERIFIED ACCT CO DES fl ex button (FLASH 06, Button #3).
The following message displays:

VERIFIE D ACCT TONE S 0-1
DISABLED

2. Enter 0 or 1 on the dial pad to enable/disable Verified Account Codes.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The Verified Account Code/Traveling Class of Service (COS) feature
provides tracking of specific calls by entering a verified, variable length
(up to 12-digits) identifier. Each account code can be assigned a day and
night Class-of-Service for determining the dialing privileges allowed by
that account code. This lets users override a restricted station. If the
dialed account code matches the Verified Account code table, an
intercom dial tone is returned, otherwise an error tone is returned. SMDR
must be enabled for the account code to print as part of the SMDR
re cord . Triad-S allows up t o 250 12-digit account codes programmed in at
FLASH 31. By default, the Verified Account Codes feature is disabled.

Call Forward Display

Prog ram ming Ste ps

1. Press the CALL FWD DISPLAY STATUS flex b utton (FLASH 06,
Button #4). Th e foll owing messa ge dis pla ys:

CALL F WD DISPLAY 0-1
ENABLE D

2. Enter a 0 or 1 on the dial pad to enable/disable Call Forward Di sp lay.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

System Features 2 Programming 2-35

Description

When cal l forwarding is i nvoke d, the LCD d isp lay normally indicates t he
call forwarding mode at all times.

This feature is enabled/disabled in administrative programming on a
system-wide basis. By default, the status of the Call F orward Displ ay is
ena bled.

External Day Ring

Prog ram ming Ste ps

1. Pres s the EX T DAY RIN GING flex button (FLASH 06, Button #5). The
following message displays:

EXTERNAL DAY RING 0-1
DISABLED

2. Enter a 0 or 1 on the dial pad to enable/disable External Day Ring.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The system can be programm ed so C O lines marked fo r U DA provides
ringing out of the external page ports when the system is in the Day
Mode. By default, External Day Ringing is disabled.

Overflow Station Forward

Prog ram ming Ste ps

1. Pres s the ACD/UC D OVERFLO W STA FWD flex b utton (FLASH 06,
Button #6). Th e following me ssage displa ys:

OVERFLOW STA FWD 0-1
DISABLED

2-36 System Feat ures 2 Programming

2. Enter a 0 or 1 on the dial pad to en able/disable the use of this feature.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The Overflow Station Forward fe ature allows ACD/UCD calls reaching the
ACD/UCD Overflow Station to call forward to a nother station. This
enhanceme nt is allowed or deni ed on a system-wid e ba si s. Once enabled
in programming:



An ACD/UCD Overf low s ta tion can Busy/No- Answer forward to Vo ice
Mail Groups, ACD/UCD Groups, Hunt Groups and stations.



If the ACD/ UCD Overfl ow s tati on is b usy or d oes not ans wer be fore
the no-answer call timer expire s, the ACD/UC D call for wa rds to the
destination.

By default, this feature is disabled.

Direct Transfer Mode

Prog ram ming Ste ps

1. Pres s the DI RECT T RANSFER fl ex but ton (FLASH 06, Button #7). T he
following message displays:

DIRECT XFER 0-1
ENABLE D

2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

When ena bled, supe rvised tra nsfers (screened transf ers) to station s in the
handset mod e connect calls directly to the handset. The station us er
must have a direct appearance of that CO line or a Loop button. This
feature is programmed on a system-wide basis. By default, the Direct
Transfer Mode is enabled.

System Features 2 Programming 2-37

Station ID Lock

Prog ram ming Ste ps

1. Press the STATION ID LOCK flex button (FLASH 06, Button #8). The
following message displays:

STAT ION LOCK 0-1
DISABLED

2. Enter a 0 or 1 on the dial pad to en able/disable the use of this feature.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The Station ID Lock feature enables the installer/programmer to lock the
station ID of all extensions on the system. It also prevents the loss of
station programming that r esults when a different station type is
plugged into a po rt already designated as another s ta tion type. This
feature is programmed on a system-wide basis. By default, the Station ID
Lock feature is disabled.

The proper procedure(s) for changing the Station ID with the Station ID
Lock feature enab led:

1. Enter programming m ode and dis able the Station ID Lo ck feature.

2. Plug the new device into the jack. The set is automatically identified.

3. Enter programming m ode and dis able the Station ID Lo ck feature.

4. Enter programming and perform Station ID programming. (FLASH
50, PAGE B, button #1). The set is automatically identified.

LCR Cal l Progress

Prog ram ming Ste ps

1. Press the LCR CALL PROGRESS flex button (FLASH 06, Button #9).
The following message displays:

LCR CALL PROGRESS 0-1
ENABLE D

2-38 System Feat ures 2 Programming

2. Enter a 0 or 1 on the dial pad to en able/disable the use of this feature.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The LCR CALL PROGRESS Feature en ables the installer to select, on a
system-wide basis, wh ether us ers hear call progress indications. By
def ault, the L CR C all Progr ess feature is e nab led.

If this feature is disabled, a confirmat ion tone is given after the l ast
dig it is dial ed. T he user d oes not h ear t he line b eing seiz ed or t he
outpulsing of digits to the Central Office.

One-Touch Recording Warning Tone

Prog ram ming Ste ps

1. Pres s the ONE-TOUC H RC D WARNIN G TONE flex b utton (FLASH 06,
Button #10). The followin g me ssage displ ays:

RECORDO NG WARN TONE 0-1
ENABLE D

2. Enter a 0 or 1 on the dial pad to en able/disable the use of this feature.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The One- Touch Recording Warning T one featur e lets the insta ller
enable/disable the One-Touch Recording Warning Tone on a system­wide basis. By d efault, the Recording W arning Tone is e nabled.

Us e of th i s fea tur e wh en th e O ne -To u ch Rec or di ng W ar n Ton e is di sa bl ed
may b e interpret ed as a violation of federal, state , or loc al laws, and an
invasion of privacy. Check applicable laws in your area before recording
calls using this feature.

System Features 2 Programming 2-39

Ringback on Transfer

Prog ram ming Ste ps

1. Pres s the RINGBACK ON TRANSFER flex button (FLASH 06 ,
Button #11). The f oll owin g messa ge dis plays:

RINGBACK ON XFER 0-1
DISABLED

2. Enter a 0 or 1 on the dial pad to en able/disable the use of this feature.
[0] = Disabled (Music)
[1] = Enabled ( Ringback Tone)

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The Ringback on Transfer feature provides on a syst em-wide b asis m usic
on hold or ringback ton e to the CO caller when CO ca lls are t ra nsferred .
Callers currently hear music. By default, the Ringback on Transfer feature
is di sab led.

ACD Agent Recall

Prog ram ming Ste ps

1. Press ACD AGENT RECALL button (FLASH 06, Button #12). The
following message displays:

ACD AGEN T RECAL L 0- 1
DISABLED

2. Enter a 0 or 1 on the dial pad to en able/disable the use of this feature.
[0] = Disabled
[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone is heard.

Description

The ACD Agent Recall allows/disallows calls that have been transferred
from an ACD Agent to recall the Agent.

2-40 En hanced 9 11 (Proctor PBX-ANI-LINK Unit)

911 Feature

Prog ram ming Ste ps

1. Press the 911 FEATURE flex button (FLASH 06, Button #13). The
following message displays:

911 FE ATURE 0-1
DISABLED

2. Enter a 0 or 1 on the dial pad to en able/disable the use of this feature.
[0] = Disabled
[1] = Enabled

Description

The 911 Feature allows stations in the system to dial 911 without using
an access code. 911 calls are placed on 911 marked lines. If all lines are
busy, an existing call is dropped and the 911 call is placed. When feature
is enabled, Trunk Group/LCR Access Code 9 is not av ailable.

Enhanced 911 (Proctor PBX-ANI-LINK Unit)

Prog ram ming Ste ps

1. Press the ENHANCED 911 button (FLASH 06, Button #14). The
following message displays:

ENHANCED 911 0-1
DISABLED

2. Enter a 0 or 1 on the dial pad to en able/disable the use of this feature.
[0] = Disabled
[1] = Enabled

Description

The Enhanced 911 feature enables 911 integration with the Proctor PBX­ANI-LINK product. Loop Start lines can be connected to the Proctor unit
and programmed to be 911 lines (FLASH 40, PAGE A, Button 15).

VMID Station Numbers 2-41

When a 911 call is made from a station in the system, the system will send
911XXXX (XXXX=Stat ion # th at placed the 911 call) in DTMF format to the
Proctor. If the station number is less than 4 digits, a leading 0 will
automatically be added. The Proctor unit then accesses a call trunk and
sends the information in the proper format to the 911 Center.

Conditions



The 911 Feature (FLASH 06, button 13) must also be enabled for the
Proctor Integration to work.



Onl y the line s conn ect ed to the Proc tor sh ould have the 911 Ena ble
programmed (FLASH 40, PAGE A, Button 15).



It is recommended to have a power failure procedure in place to
ensure that 911 calls are always routed. Refer to FLASH 09, Button 7
for programming information.

VMID Station Numbers

Prog ram ming Ste ps

1. Press VMID STATION button (FLASH 06, Button #15). The following
message displays:

VMID SAME AS STA #
PRE SS HOLD

2. Press HOLD to save the entry. A confirmation tone is heard.

Description

The VMID Station Numbers feature must be used after changing station
numbers wit h the F lexi ble Numb ering f eatur e. Voice Mail ID numbers wi ll
be changed to match the current station number once the HOLD button
is pr essed.

Thi s eliminates the need f or the techni cian to program indivi dual VM ID
numbers.

This featu re should be accomplished after the flexible numb ers are
assigned. Implementing this feature could cau se the VM box numbers to
be re-programmed.

2-42 Programmable Flash Rates

Programmable Flash Rates

Prog ram ming Ste ps

If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.

Pr es s FLASH and dial [07 ]. The following message displays:

SYST EM FLASH RATES
ENTE R BUTTON NUMBER

Description

This section de scribes the procedures and steps nece ssary to program
the Flash Rates in the Flash Rates Programming area. The buttons on the
digital telephone are shown in the following illustration:

INC

CO RING

=

MSG CBCK

DSS/BLF

=

TRANSFER

CO RING

=

SYSTEM

HOLD

=

LINE QUEUE

BTN

=

=

1Q

5T

9O

13 D

17 J

21 Z

ICW RING

=

DSS/BLF

=

REC ALL

CO RING

=

=

=

=

INC

DND

IN USE

HOLD

DND

BTN

2W

6Y

10 P

14 F

18 K

22 X

CALL FOR WARD

BTN

=

=

=

=

=

=

3E

AU T O CB CK

DSS/BLF

7U

QUEUED
CO RI NG

11 A

CAMP-ON

BTN

15 G

ICM H OLD

BTN

19 L

23 C

MSG WAIT/VM

BTN

=

=

=

=

=

=

4R

UCD UNAV L

DSS/BLF

8I

EXCLUSIVE

HOLD

12 S

CALLBACK

BTN

16 H

20 ;

24 V

Program mable Flash Rates 2-43

Table 2-6: Flash Rates

Red LED Flash Rates Green LED Flash Rates

00
01
02
03
04
05
06
07
08
09
10
11
12
13
14

Off
Steady On
30 ipm Flash
60 ipm Flash
60 ipm Dbl W ink
240 ipm Flash
240 ipm Flutter
480 ipm Flash
480 ipm Flutter
15 ipm Flash
120 ipm Flash
120 ipm Flutter
30 ipm Dbl Flash
480 ipm Dbl Wink
480 ipm Dbl Flash

Incoming CO Line Ringing

Prog ram ming Ste ps

1. Press the INC CO RING flex button (FLASH 07, Button #1). The
following message displays:

INC CO RING 00-28
RED 480 IPM FLUTTER

15
16
17
18
19
20
21
22
23
24
25
26
27
28

Steady On
30 ipm Flash
60 ipm Flash
60 ipm Dbl W ink
240 ipm Flash
240 ipm Flutter
480 ipm Flash
480 ipm Flutter
15 ipm Flash
120 ipm Flash
120 ipm Flutter
30 ipm Dbl Flash
480 ipm Dbl Wink
480 ipm Dbl Flash

2. Enter a valid number (00-28) on the dial pad that correspond to one
of the 29 available options. (Refer to Table 2-6: Flash Rates.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Incoming CO Line Ringing flash rate is the rate at which an In coming
CO line or Loop Button flashes. This flash rate can be programmed to
29 different options identified in the flash rate table, which enables the
programmer to customize the key system configuration to desired flash
rates. By default, the Inco ming CO Ringing flash rate is set for RED 480
ip m Flut ter (08).

2-44 Programmable Flash Rates

Incoming Intercom Ringing

Prog ram ming Ste ps

1. Pres s the INC ICM RING flex button (FLASH 07, Button #2). The
following message displays:

INC ICM RING 00-28
RED 120 IPM FLUTTER

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. Refer to Ta ble 2 -6: F la sh R at es .

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Incoming Interco m Ringing flash rate is the rate an Incoming DSS
button flashes if you have a DSS app earance for the cal li ng station. This
flash rate can be programmed to 29 different options identified in the
flash rate table. This enables the programmer to customize the key
system configuration to desired flas h rates.

By default, the Incoming Intercom Ringing flash rate is set for RED
120 ipm F lut ter (1 1).

Call Forward Button

Prog ram ming Ste ps

1. Press the CALL FORWARD BTN flex button (FLASH 07, Button #3).
The following message displays:

CALL FORWARD BTN 00-2 8
RED STEADY ON

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Program mable Flash Rates 2-45

Description

The Call Forward Button flash rate is the rate at which the Call Forward
button fla shes when any type of forward mode is used. This flash rate can
be pr ogra mmed t o 29 differ ent opti ons identif ied i n the fl ash ra te tabl e.
This enables the programmer to customize the key sys tem configuration
to desired flash rates. By default, Call Forward Button flash rate is set for a
Red Steady On (01).

Message Wait / VM Button

Prog ram ming Ste ps

1. Press the MSG WAIT/VM BTN flex button (FLASH 07, Button #4). T he
following message displays:

MSG WAIT / VM BTN 00-28
RED STEADY ON

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Message W ait/VM But ton fl ash rate is the rat e at which the Message
Wait and VM button(s) flashe s when you receive a messa ge/voice mail
message. This flash rate can be programmed to 29 different options
identified in the flash rate table. This enables the programmer to
customize the key system conf iguration to desire d flash r ates.

By default, Message Wait/VM Button flash rate is set for a Red Steady On
(01).

The fixed message button should not be used as a Voice Mail b utton.

2-46 Programmable Flash Rates

Message Callback - DSS / BLF

Prog ram ming Ste ps

1. Press the MSG CBCK – DSS/BLF flex button (FLASH 07, Button #5).
The following message displays:

MSG CBCK / DSS / BLF 0 0-28
RED 120 IPM FLUTTER

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Messag e Call Back D SS/BLF flash rate i s the rate a t which a DSS
button of a station returning your message flashes. This fl ash rate can be
programmed to 29 different options identified in the flash rate table. This
enables the programmer to customize the key sys tem configuration to
desired flash rates. By default, Message Callback D SS/BLF flas h rate is set
for a Red 120 ipm Flutter (11).

Do Not Disturb - DSS / BLF

Prog ram ming Ste ps

1. Pres s the DN D – DSS/BLF flex button (FLASH 07, Button #6). The
following message displays:

DND DSS / BLF 00-28
RED 60 IPM DBL WINK

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Program mable Flash Rates 2-47

Description

The Do Not Disturb DSS/BLF flash rate is the rate at which a DSS button of
a station f lashes when you are in a Do Not Disturb mode . This flash rate
can b e progr ammed to 29 diff erent options identified in the fla sh rate
table. Thi s enab les the programmer to customize the key syste m
configuration to desired flash rates. By default, Do Not Disturb DSS/BLF
flash rate is set for a Red 60 ipm Double Wink (04).

Auto C allback - DSS / BLF

Prog ram ming Ste ps

1. Press the AUTO CBCK – DSS/BLF flex button (FLASH 07, Button #7).
The following message displays:

AUTO C BCK DSS / BLF 00-28
RED 120 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Auto Callback DSS/BLF flash rate is the rate at which a DSS button of
a station returning your call back flashes. This flash rate can be
programmed to 29 different options identified in the flash rate table. This
enables the programmer to customize the key sys tem configuration to
desired flash rates. By default, Auto Callback DSS/BLF flash rate is set for a
Red 120 ipm Flash (10).

UCD Available / Unavailable - DSS / BLF

Prog ram ming Ste ps

1. Press the UCD UNAVL – DS S/BLF flex b utton (FLASH 07, Button #8).
The following message displays:

UCD UNAVL DSS / BLF 00-28
RED 60 IPM DBL WINK

2-48 Programmable Flash Rates

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The UCD Available/Unavailable DSS/BLF flash rate is the rate at which a
DSS appearance for a station in ACD/UCD Unav ailable mode flashes. This
flash rate can be programmed to 29 different options identified in the
flash rate table. This enables the programmer to customize the key
system configuration to desired flas h rates. By default, UCD
Avai lab le/Unavailable DSS/BLF flash rate is set for a Red 60 ipm D ouble
Wink (04).

Tr ansf er CO Rin gin g

Prog ram ming Ste ps

1. Pres s the TRANSFER CO RIN G fl ex button (FLASH 07, Button #9). The
following message displays:

TRANSFER CO RING 00-28
RED 120 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Transfer CO Ringing flash rate is the rate at which a CO Line button or
Loop button flashes when a call is transferred to you. This flash rate can
be pr ogra mmed t o 29 differ ent opti ons identif ied i n the fl ash ra te tabl e.
This enables the programmer to customize the key sys tem configuration
to desired flash rates. By default, Transfer CO Ringing flash rate is set for a
Red 120 ipm Flash (10).

Program mable Flash Rates 2-49

Recall CO Ringing

Prog ram ming Ste ps

1. Press the RECALL CO RING flex button (FLASH 07, Button #10). The
following message displays:

RECALL CO RING 0 0-28
RED 480 IPM FLUTTER

2. Enter a valid number on the dial pad to correspond to one of the
29 available options. (Refer to Table 2-6: Flash Rates .)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates

Description

The Recall CO Ringing f lash rate is the rate at which a CO Line button or
Loop button flashes when a call recalls to your station. This flash rate can
be pr ogra mmed t o 29 differ ent opti ons identif ied i n the fl ash ra te tabl e.
This enables the programmer to customize the key sys tem configuration
to desired flash rates. By defau lt, Recall CO Ringing flash rate is set for a
Red 480 ipm Flutter (08).

Queued CO Ringing

Prog ram ming Ste ps

1. Press the QUEUED CO RING flex button (FLASH 07, Button #11). The
following message displays:

QUEUED CO RING 0 0-28
GREEN 480 IPM FLUTTER

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

2-50 Programmable Flash Rates

Description

The Queued CO Ring ing flash rate is the rate at which a CO Line button or
Loop button flashes when a queued line becomes availab le . This flash
rate can be programme d to 29 dif feren t options identif ied in the flash
rate table. This enables the programmer to customize the key system
configuration to d esired flash rates. By default, Queued CO Ringing flash
rate is set for a Green 480 ipm Flutter (22).

Exclusive Hold

Prog ram ming Ste ps

1. Press the EXC LUSIVE HOLD flex button (FLASH 0 7, Button #12). The
following message displays:

EXCLUS IVE HOLD 0 0-28
GREEN 120 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Exclusi ve Hold flash rate is the rate at wh ich a CO Line button or Loop
button flashes when a call is place d on Exclusive Hold. This flash rate can
be pr ogra mmed t o 29 differ ent opti ons identif ied i n the fl ash ra te tabl e.
This enables the programmer to customize the key sys tem configuration
to desired flash rates. By defau lt, E xclusive Hold flash rate is s et for a
Green 120 ipm Flash (24).

System Hold

Prog ram ming Ste ps

1. Pres s the SYSTE M HOL D flex button (FLASH 07, Button #13). T he
following message displays:

SYST EM HOLD 00-28
RED 60 IPM DBL WINK

Program mable Flash Rates 2-51

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The System Hold flash ra te is the rate at which a CO Line button or Loop
button f la shes when a cal l is placed on S ystem H old. This flash rate can be
programmed to 29 different options identified in the flash rate table. This
enables the programmer to customize the key sys tem configuration to
desired flash rates. By defau lt, System Hold flash rate is set for a Red
60 ipm Double Wink (04).

In-Use Hold (I-Hold)

Prog ram ming Ste ps

1. Pres s the IN-USE HOLD fl ex but ton (FLASH 07, Button #14). The
following message displays:

IN -U SE HOL D 0 0-2 8
GREEN 60 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The In Use-Hold (I-Hold) flash rate is the rate at which a CO Line button or
Loop button flashes when a call is placed on In-Use Hold (I-Hold). This
flash rate can be programmed to 29 different options identified in the
flash rate table. This enables the programmer to customize the key
system configuration to desired flash rates. By default, In-Use Hold
(I-Hold) flash rate is set for a Green 60 ipm Flash (17).

2-52 Programmable Flash Rates

Camp-On Button

Prog ram ming Ste ps

1. Press the CAMP-ON BT N flex button (FLASH 07, Button #15). The
following message displays:

CAMP ON BTN 00-2 8
RED 120 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Camp-On Button flash rate is the rate at which the Camp-On Button
flashes when you receive a Camp-On. This flash rate can be programmed
to 29 different options identified in the flash rate table. This enables the
programmer to customize the key system configuration to desired flash
ra te s. By defaul t, Camp- On Butt on f la sh rat e is se t for a Red 120 ipm
Flash (12).

Call B ack Button

Prog ram ming Ste ps

1. Press the CALL BACK BTN flex button (FLASH 07, Button #16). The
following message displays:

CALL BACK BTN 00-28
RED 120 IPM FLASH

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Program mable Flash Rates 2-53

Description

The Call Back Button flash rate is the rate at which the Call Back Button
flashes when a station at which you left a call back request be com es
available. This flash rate can be programmed to 29 different options
identified in the flash rate table. This enables the programmer to
customize the key system configur ation to desired flash r ates. By default,
Call Back Bu tton flas h rate is set for a Red 120 ipm Flash (10).

Line Queue Button

Prog ram ming Ste ps

1. Press the LINE QUEUE BTN flex bu tton (FLASH 07, Button #17). The
following message displays:

LINE QUEUE BTN 0 0-28
RED 480 IPM FLUTTER

2. Enter a valid number (00-28) on the dial pad to correspond to one of
the 29 available options. (Refer to Tab le 2-6: Flas h Rat es.)

3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.

Description

The Line Queue Button flash rate is the rate at which the Line Queue
Button flashes after queueing onto a busy line. This button flashes when
the busy line becomes available. This flash rate can be programmed to
29 different options identified in the flash rate table which enables the
programmer to customize the key system configuration to desired flash
rates. By default, Line Queue Button flash rate is set for a Red 480 ipm
Flutte r (08).

Do Not Disturb Button

Prog ram ming Ste ps

1. Pres s the DN D BTN flex button (FLASH 07, Button #18). The
following message displays:

DND BTN 00-28
RED STEADY ON