Vodavi Starplus Triad-S Feat Pkg 3 User Guide

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Feature Package 3
TRIAD -S
Installation
a new dimension in business communications
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T
STARPLUS Triad-S
Installation Manual
Part Number: 5050-12 Issue 3.2 - March 2001
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Issue Rele ase Dat e Changes
28-99
Feature Package 2 {FP2} enhancements have been added.Manualcontentcontains extensiverevisions.
2.1 12-99 Manual content has been revised.
3 5-00 Manual content has b een reformatted .
3.1 8-00 Ma nual c ontent ha s be en rev ise d.
3.2 3-01 Manual content has been revised for correctness and clarity.
LIFE SUPPORTAPPLIC ATIONS POLICY
VODAVI Communic ations Systems products are notauthorized for and should not
be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death.
VODAVI Communic ations Syst ems w arranty is limited to replacement of defective co mpon ents and doe s not cov er i njur y to per sons or proper ty or o ther consequential damages.
Copyright ©2001 VODAVI Technology,Inc.
AllRights Reserved
This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized Dealers only. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the UnitedStates(17 U.S.C. Section101 et.seq.).
VODAVI reser ves the rig ht to make ch ang es in specificatio ns at any time and without notice. Theinformation furnished by VODAVIin this materialis believed to be accurate and reliable, but is not warranted to be true in all cases.
STARPLUS
and
TRIAD™
are Registered trademarks of VOD AVI Technology, Inc.
mlj/200 1
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Contents

1Introduction
Regulatory Information (U.S. A.) .......... ...... ........ ...... ....... ........ ...... ........ ....... .... 1-3
Telephone Company Notification .... ...... ........ ....... ...... ........ ...... ....... ...... 1-3
Inc idence of Harm . ........ ...... ...... ......... ...... ...... ...... ......... ...... ...... ...... ......... .... 1- 3
Changes in Servic e .. ...... ...... ......... ...... ...... ...... ........ ....... ...... ...... ........ ....... .... 1-4
Maintenance Limitations .. .... ....... ........ ...... ...... ....... ........ ...... ...... ......... ...... 1-4
Hearing Aid Compatibility ........................................................................ 1-4
UL/CSA Safety Compliance .. ......... ...... ...... ...... ......... ...... ...... ...... ......... ...... 1-4
Notice of Compliance ............................. ...... ........ ....... ...... ........ ...... ....... .... 1-5
Toll Fraud Disclaimer ............... ...... ......... ...... ...... ...... ......... ...... ...... ........ ....... ...... 1-5
2 Installation
Intro duction . .... .... ......... ...... ...... ........ ....... ...... ...... ........ ....... ...... ...... ........ ...... ....... .. 2- 3
Site Preparation ............................... ....... ...... ...... ........ ....... ...... ...... ........ ...... ....... .. 2- 3
General Site Considerations ..... ........ ...... ...... ...... ......... ...... ...... ........ ....... .. 2- 3
Backboard Installation . .... .... ....... ...... ...... ........ ...... ....... ...... ........ ...... ....... .... 2- 5
Verif y On-Site Equipment . .... ..... .... ...... ...... ...... ......... ...... ...... ........ ....... ...... 2-5
KSU In stallation .. ..... .... ...... ........ ...... ....... ...... ........ ...... ....... ........ ...... ...... ...... ......... 2-6
Mounting th e Basic KSU .. .... .... ..... ...... ...... ...... ......... ...... ...... ...... ........ ....... .. 2- 6
Mounting th e Expansion KSU (EKSU) .. ...... ...... ....... ........ ...... ...... ....... .... 2-9
Battery Charging Unit (BCU) Installation . .... .... .... ..... ...... ...... ........ ...... ....... ..2-12
KSU Grounding ...................... ...... ...... ......... ...... ...... ...... ......... ...... ...... ...... ......... .... 2-13
Power Line Surge Protection ............................. ...... ......... ...... ...... ...... ......... .... 2-14
Lightning Protection ....................... ...... ...... ...... ......... ...... ...... ........ ....... ...... 2-14
KSU AC Power Plug ......... ...... ....... ........ ...... ...... ...... ......... ...... ...... ...... ......... ..2-14
PCB Installation . ....... ...... ........ ...... ...... ......... ...... ...... ...... ......... ...... ...... ...... ......... .... 2-15
PCB Handling and Gen eral Installation ....................... ...... ........ ....... .... 2-15
BKSU and Main P rocessor Board Assembly .................. ...... ...... ........ ....... .. 2- 15
Modem Unit (MODU) .. .... .... .... .... ......... ...... ...... ........ ....... ...... ...... ........ ...... ....... .. 2- 16
Miscellaneous Interf ace Unit (MISU) Installatio n .................. ........ ....... .... 2-18
DTMF4-A Unit ....................... ...... ...... ......... ...... ...... ...... ......... ...... ...... ........ ....... ...... 2-20
Message Wait Unit (M SGU) . ...... ......... ...... ...... ........ ....... ...... ...... ........ ...... ....... .. 2- 21
CKIB/CSIB Installation ............................... ...... ...... ........ ....... ...... ........ ...... ....... .... 2-22
CKIB/CSIB W iring ............. ........ ....... ...... ........ ...... ....... ...... ........ ...... ...... ....... ..2-23
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Station Wiring .......... ........ ...... ...... ...... ......... ...... ...... ........ ....... ...... ...... ........ ....... .... 2-25
Digital K eyset . ....... ........ ...... ...... ....... ........ ...... ...... ......... ...... ...... ...... ......... ...... 2-25
Single Line Telephone ........... ....... ...... ........ ...... ....... ........ ...... ...... ...... ......... 2-26
Wall Mounting the Digital Key Teleph one ......... ....... ...... ...... ...... ...... ......... 2-26
Headset Installation ................... ...... ....... ........ ...... ...... ......... ...... ...... ...... ......... .... 2- 28
Caller ID Interface Unit Installation ................. ...... ....... ...... ........ ...... ....... ...... 2- 28
Switc h Settings ....... ...... ...... ........ ....... ...... ...... ........ ....... ...... ...... ........ ....... ...... 2-29
Pro gramming Caller ID .. .... .... ..... ...... ...... ........ ...... ....... ........ ...... ...... ....... .... 2-30
SMDR ............................. ...... ...... ........ ....... ...... ...... ........ ...... ....... ...... ........ ...... ....... .... 2-30
3SystemCheck-Out
Preliminary Procedures ....................... ...... ...... ...... ......... ...... ...... ........ ...... ....... .. 3- 3
Power Up Sequence ........ ...... ...... ......... ...... ...... ...... ......... ...... ...... ...... ........ ....... .. 3- 3
4 Maintenance and Troubleshooting
System Programming and Verification .. .... .... .... ....... ...... ...... ...... ........ ....... .. 4- 3
Telephone and Termin al Troubleshootin g ................... ...... ........ ...... ....... .. 4- 4
Keyset Self Test ............ ...... ...... ........ ....... ...... ...... ........ ....... ...... ...... ........ ...... ....... .. 4- 4
Keyset LCD/LED Test .. ...... ...... ......... ...... ...... ...... ......... ...... ...... ...... ......... ...... 4-5
Keyset B utton Test ......................... ...... ...... ........ ....... ...... ...... ........ ...... ....... .. 4- 5
DSS L ED/Button Test .. ...... ...... ....... ........ ...... ...... ......... ...... ...... ...... ......... ...... 4-6
Key Telephones/Terminals . .... ..... ........ ...... ...... ......... ...... ...... ...... ......... ...... 4-7
Single Line Telephones ........................ ...... ...... ....... ........ ...... ...... ...... ......... 4-8
DSS/DLS Console ..................... ....... ........ ...... ...... ....... ........ ...... ...... ......... ...... 4-8
CO Line Card Functions .. ...... ...... ....... ........ ...... ...... ......... ...... ...... ...... ........ ....... .. 4- 9
System Functions ........................... ....... ...... ........ ...... ....... ........ ...... ...... ...... ......... 4-10
Remote Maintenance ...... ........ ...... ....... ........ ...... ........ ....... ...... ........ ...... ....... ...... 4-11
General Overview .................. ......... ...... ...... ...... ......... ...... ...... ........ ...... ....... .. 4- 11
Overview of Maintenance Commands . .... ...... ......... ...... ...... ...... ......... .. 4- 11
Maintenance Password .................. ...... ...... ........ ....... ...... ...... ........ ....... ...... 4-11
Exit Mainten ance ... ...... ........ ...... ....... ...... ........ ...... ....... ...... ........ ...... ....... ...... 4- 12
System Configuration ........ ...... ....... ........ ...... ...... ....... ........ ...... ...... ....... ...... 4-12
Station Configuration ........ ...... ......... ...... ...... ...... ......... ...... ...... ........ ....... .... 4-13
CO Line Configuration ..... ...... ....... ...... ........ ...... ....... ........ ...... ...... ...... ......... 4-14
Event Trace Buffer ... ...... ...... ......... ...... ...... ...... ........ ....... ...... ........ ...... ....... .... 4- 16
DTMF Receiver Trac e .. ...... ........ ....... ........ ...... ...... ......... ...... ...... ........ ....... .... 4-17
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Remote System Monitor ....................... ...... ........ ...... ....... ........ ...... ........ ....... .... 4-18
General Overview .................. ......... ...... ...... ...... ......... ...... ...... ........ ...... ....... .. 4- 18
Monitor Password . .... .... ...... ...... ....... ...... ........ ...... ....... ........ ...... ...... ....... ...... 4- 18
Help Men u (?) ............................ ....... ...... ........ ...... ....... ...... ........ ...... ...... ......... 4-19
Dump Memory Data . .... ...... ...... ......... ...... ...... ...... ......... ...... ...... ...... ......... .... 4- 19
Event Trace Mode ............ ........ ....... ...... ........ ...... ....... ...... ........ ...... ...... ....... .. 4- 20
Modify Memory Comman d ...................... ...... ......... ...... ...... ...... ......... ...... 4-22
Exit the Monitor Mode ....... ......... ...... ...... ...... ........ ....... ...... ........ ...... ....... .... 4- 22
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Figures

Basic KSU ... .... ........ ...... ...... ....... ........ ...... ...... ....... ........ ...... ...... ......... ...... ...... ...... ......... ...... 2-7
Basic KSU Mounting Holes and Installation .............. ...... ....... ...... ...... ........ ....... .... 2-8
Expansion KSU . .... .... .... ......... ...... ...... ...... ......... ...... ...... ...... ........ ....... ...... ........ ...... ....... .... 2-10
BKSU and EKSU Mounting Holes and Installation ............... ...... ...... ...... ....... ...... 2-11
BKSU Dip Switches ...................... ...... ...... ......... ...... ...... ...... ......... ...... ...... ...... ........ ....... .. 2-15
Modem Unit (MODU) .. ..... .... .... .... ........ ...... ....... ........ ...... ...... ....... ........ ...... ...... ....... ...... 2-17
Miscellaneous Interf ace Unit (MISU) . .... ..... .... .... ...... ........ ....... ...... ........ ...... ....... ...... 2-19
DTMF4-A . ..... .... .... .... ...... ......... ...... ...... ...... ......... ...... ...... ........ ...... ....... ...... ........ ...... ......... .. 2-20
Message Wait Unit (M SGU) .. ...... ........ ...... ....... ........ ...... ...... ....... ........ ...... ...... ....... ...... 2-21
CKIB B oard ......... ........ ...... ....... ........ ...... ...... ....... ........ ...... ...... ...... ......... ...... ...... ........ ......... 2-22
CSIB Board with MSGU Mounte d ........... ....... ........ ...... ...... ....... ........ ...... ...... ....... ...... 2-23
Digital Station J ack Wiring . .... ...... ...... ......... ...... ...... ........ ...... ....... ...... ........ ...... ....... .... 2-25
Single Line Telephone Wiring . ...... ...... ......... ...... ...... ........ ....... ...... ...... ........ ...... ....... .. 2-26
Digital K ey Telephone Wall Mounting . ..... .... .... ...... ........ ....... ...... ........ ...... ....... ...... 2-27
Caller ID Cable Connections .. .... .... .... ......... ...... ...... ........ ...... ....... ...... ........ ...... ....... .... 2-29
Maintenance Help Menu ...... ...... ........ ...... ....... ........ ...... ...... ....... ........ ...... ...... ......... .... 4-12
System Configuration ........ ...... ...... ........ ....... ...... ...... ........ ...... ....... ...... ........ ...... ....... .... 4-12
Station Configuration ........ ...... ........ ...... ....... ...... ........ ...... ...... ......... ...... ...... ...... ......... .. 4-14
CO Line Configuration ....... ...... ...... ...... ......... ...... ...... ........ ...... ....... ...... ........ ...... ....... .... 4-15
Help Men u . .... .... .... .... ........ ....... ...... ...... ........ ....... ...... ........ ...... ....... ...... ........ ...... ...... ......... 4-19
Trace Mode Status ..................... ...... ...... ......... ...... ...... ...... ........ ....... ...... ...... ........ ....... .... 4-20
Enable Event Trace ........................ ...... ...... ....... ........ ...... ...... ......... ...... ...... ...... ......... ...... 4-21
Event Trace . ...... ...... ...... ....... ........ ...... ...... ...... ......... ...... ...... ........ ....... ...... ...... ........ ....... .... 4-22
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March 20 01 ix

Tables

MISU Dip Switc hes ....... ....... ...... ........ ...... ....... ...... ........ ...... ...... ....... ........ ...... ...... ......... .. 2-19
CKIB/CSIB W iring .......................... ........ ...... ....... ........ ...... ...... ....... ........ ...... ...... ...... ......... 2- 24
SMDR P rintout . ........ ...... ....... ........ ...... ...... ....... ........ ...... ...... ...... ......... ...... ...... ........ ....... .. 2-31
Power Supply Tests .. ...... ......... ...... ...... ...... ......... ...... ...... ...... ......... ...... ...... ........ ....... ...... 3-3
Flash R ates .................... ....... ........ ...... ...... ...... ......... ...... ...... ........ ....... ...... ...... ........ ....... .... 4-5
Key Telephones/Terminals ..................... ......... ...... ...... ...... ......... ...... ...... ...... ......... ...... 4-7
Single Line Telephone ............. ...... ...... ......... ...... ...... ........ ...... ....... ...... ........ ...... ....... .... 4-8
DSS/DLS Console ....................... ...... ........ ....... ...... ...... ........ ...... ....... ........ ...... ...... ....... .... 4-8
CO Line Loop Start B oard (CKIB /CSIB Board) ............ ...... ......... ...... ...... ...... ....... .... 4-9
System Functions . .... .... ....... ...... ...... ........ ....... ...... ........ ...... ...... ....... ........ ...... ...... ....... .... 4-10
Event Trace Buffer Commands . .... ...... ....... ...... ........ ...... ...... ......... ...... ...... ...... ......... .. 4-16
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x March 200 1
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Introduction
1
This manual provides the information necessary to install and maintain the ST ARPLU S Tr ia d-S System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrading your system.
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Regulatory Information (U.S.A.) 1-3

Regulatory Information (U.S.A.)

The Federal Communications Commission (FCC) has established rules which allow the directconnection of the Triad-S System to thetelephone network. Certain actions must be undertaken or understood before the connection of cu stomer provided equipment is completed.

Telephone Company Notification

Before connecting the Triad-S Systemto thetelephone network, thelocal serving telephone company must be given advance notice of intention tousecustomerprovidedequipmentandprovidedwiththefollowing inf orma tio n:
Teleph one Numbers
The telephone numbers to be connected to the system.
Triad-S Systems Information
The Ringer Equivalence Number also located onthe KSU: 1.3B
The USOC jack required for direct interconnection with the telephone network:RJ11C
FCC Reg istr ation Nu mbe rs
For sys tems conf igured as a key system: (button appe arances) DLPKOR-24039-KF-E
For systemsconfigured as a Hybrid system: (dial access codes) DLPKOR-24026-MF-E

Inciden ce of Harm

If the telephone company determines that the cus tomer provided equipment is faulty and possibly causing harm or interruption to the telephone network, it should be disconnected until repairs can be made. If this is not done, the telephone company may temporarily disconnect service.
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1-4 Regulatory Informat ion (U.S.A.)

Changes in Service

The local telephone com pany may make changes in its communications facilitiesor procedures. If thesechanges should affect theuse ofthe
Triad-S System or compatibility with the network, the telephone
company must give written notice totheuser to allow uninterrupted service.

Maintenance Limitations

Maintenance on the Triad-S Systemistobeperformed only by the manufacturer or its authorized agent. The user may not make any changes and/or repairs e xcept as s pecifical ly noted in this manual. If unauthorized alterations or repairs a re mad e, any remaining warranty and the software license for the system willbe voided.

Hearing Aid Compatibility

Al l Triad-S D ig ital Te lephones ar e H earin g Aid Comp at ible, as defi ned in Section68.316ofPart68FCCRulesandRegulations.

UL/CSA Safety Compliance

The Triad-S System has met all safety requirements and was found be in compliancewith the Underwriters Laboratories (UL) 1459. The Triad-S System is authorized to bear the NRTL/Cmarking.
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Toll Fraud Disclaimer 1-5

Notice of C ompl iance

The Triad-S Sys tem complies wi th rul es r egardi ng radiation an d radi o frequency emissions by Class A computing de vice s. In accordance with FCC Standard 15 (Subpart J), the following information mus t be supplied to the e nd us er:
Thi s e quip men t g ener a tes an d u se s R F e ne rgy a n d i f no t i ns ta ll ed an d used i n acco rdance with the I nstruc tion Man ual, ma y cause i nterf erence to Radio Communications. It has been tested and found to comply with the l imits for a Clas sA computi ng device, pursuantt oS ubpart J of Part 15 oftheFCCRules,whicharedesignedtoprovidereasonableprotection aga i nst su ch int er fe ren ce, w h en o p era ted in a c om me rci al e nv ir o nmen t. Opera tion o f th is equ ipment in a residential are a is lik ely to ca use interferen ce, i n which case th e user, at his own expen se , will be required to take whatever measures may be require d to correct the interference.

To l l F r a u d D i s c l a i m e r

“While this device is designed to be reasonably secure against intrusions from fraudulent callers, it is by nomeansinvulnerable tofraud. Therefore, no express or i mplied warranty is made ag ainst such fraud includ ing interconnection to the long distance network.”
“Whi le this device is d esigned to be reasona bly secure against invas ion of privacy, it is by no means invulnerable to such invasions. Therefore, no express or imp lied warranty is ma de against unlawful or unauthorized utilization which resultsin the invasion of one’s right of privacy.”
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1-6 Toll Fraud Disclaimer
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Installation
2
This chapter describes the procedures and steps necessary to install the Triad-S Sy s tem .
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Introduction 2-3

Introduction

As with any sophisticated communications device, installationof the
STARPLUS Triad-S Systemrequiresthecareandforethoughtofa
competent technician.To assure easyservicing and reliable operation, several factors must be considered when planning the system installation. Theinstallation proceedsin these major steps:

Site Preparation

KSU and Power Supply (PS) Installation
PCB Installation
Sys tem Wi ring
Keyset an d Termi nal I nstallat ion
Basic InstallationCheck-Out
System Programming and Verification
Ins ta llin g t he STARPLUS Tria d- S System is quickand efficient if these ins ta llat ion ins tructions are fo llowe d.
Site Preparation

General Site Considerations

The first step is to locate an acceptable site for the commonequipment (KSUs, boards, etc.). When locating a mounting site for the KSUs, the following points must be considered:
The KSUs are designed for wall mounting and should not be mounted dir ec tly t o a mas onr y or plas terboa rd wall. I t is recommended that a 1/2 inch plywoodbackboard be firmly mounted to the wall, and the KSU and MDF be mounted to the back board.
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2-4 Site Preparation
The location must have access to a dedicated 110 Volt AC (±10%), 60 Hz , si ngl e-p hase circu it with a c irc uit br eak er or f use rat ed a t 15 amps . A 3-wire parallel blade grounded outlet should bewithin approximately 6 feet of the lower left rear of the BKSU mounting.
The location must have access to a g ood earth ground, such as a metallic cold water pipe without non-metallic joints. The ground sourceshould be located asclose aspossibleto the system.
The sy stem shoul d be located in an a rea that is well v entilated with a recommen ded temperature range of 68°-78 °Fandarelative humidity range of 5-60% ( non condensing).
Thesystemshouldbelocatedwithin25feetofthetelephone company’s te r mina ti on p oint. Al so, t he l oc ation s houl d be wi thin the pr escribed st ation loop lengths for al l keysets and te rmi nals. If existing cabling is used, its location and conduits should be considered. Station wiringshould bein thebuilding. Station ports are not designed for installation outside of the building.
Protection from flooding, flammable materials, excessive dust and vibration.
The siteshould be away fromradiotransmitting equipment, arc­weldingdevices, copyingmachines andother electrical equipment capable of generating electrical interferences.
Operation ofthis equipment in a residential area islikelyto cause int erf erence. In w hich cas e the user, at his own exp ens e, is r equi red to take any n eces sar y me asur es to corr ect the i nterference.
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Site Preparation 2-5

Backboard Installation

A wooden backboard is recommended for all installations and must be installed when the location has masonry or plasterboard walls. A 1/2-inch plywood material is sufficient for most installations. The backboard shouldbemounted at aconvenient height, about threefeet above the floor andbe bolted in various places to distributethe weight of the system.
Spaceshouldbeavailableonthebottomsideofthebackboardforthe MDF cabling and for optional equipment such as a music source, battery backup, etc. It is recomme nded that the locati on of each major item be roughly sketched on the b ackboard as an installation layout.

Verify On-Site Equipment

Once the equipment installation siteis identifiedand a dedicated AC outlet, earth ground , and lig hting and ventilation are availab le, verify that allequipmentrequiredison-site and wasnotdamaged during shipment. Unpack the KSUs to assure there is no shipping damage. Note that a mounting template is packed with the BKSU; this template is required later in the installation. Check that the typeand quantity of boards receivedis correct and optional equipment and a Power Line Surge Protector are on-site. DoNOTunpack the individualboardsat this time.
If any equ ipment is damage d o r missing, noti fy the app ropriate personnel to correct the situation.
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2-6 KSU Installation

KSU Installation

The STARPLUS Triad-S Sys tem cons ists of a B asic KS U (B KS U) c abine t.

Mounting the Basic KSU

The Basic KS U consi sts of a pla stic cover, a metal b ase frame desi gned for wall mounting. Before installing BKSU on the wall, two wall mounting plates that are assembled in the bottom sid e of the BKSU, must be extended for mounting. The KSU must NOT be mounted on a masonry or dry-wall surface;a woodenbackboard is required.
A mount ing templat e is i ncluded wit h t he B KSU. Thi s template ca n be used to drill pilot holes for mounting screws. Please note that the template provides screw hole locations for the BKSU and EKSU. The BKSU is mou nted w it h t hree # 10 or la rge r, 1 1 /2 i nch or lon ger sc rew s. Dr ill pil ot holes in the three locations marked, insert the screws and tighten leaving about 1 /2 inch exposed .
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KSU Installation 2-7
Figure2-1: Basic KSU
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2-8 KSU Installation
Figure 2-2:Basic KSU Mounting Holes and Installation
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KSU Installation 2-9

Mounting the Expansion KSU (EKSU)

The Expansion KSU consists of a plastic cover, a metal base frame designed for wall mount installation. The EKSU contains a power transformer and expansion interface board (EIB). The EKSU MUST be mounted above theBKSU.Before installing the BKSU on the wall, thewall mounting plate that is assembled in the bottom side of the EKSU, must be extended for wall mounting and the fastener provided with the EKSU must b e assembled with the EKSU.
After positioning the EKSU above theBKSU:
1. Markthe location of the two screwsto mountthe BKSU.The EKSU must NOT be mounted on a masonry or dry wall surface; a wooden back board is required. The EKSU is mounted with two #10 or larger, 1 ½ inch or longer screws.
2. Drill pilot holes in the two locations marked, insert the screws and tighten leaving about ½ inchexposed.
3. Mount the Expansion KSU on the screws and tighten the screws securely.
Interconnection is achieved via an amphenol type connector and power cable. The amphenol connector is included and connects the EKSU to the BKSU on the right side through connectors labeled EXP as shown:
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2-10 KSU Installation
Figure2-3:Expansion KSU
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KSU Installation 2-11
Figure 2-4: BKSU and EK SU Mountin g Holes and Installation
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2-12 Battery Chargin g Unit (BCU) Installation

Battery Charging Unit (BCU) Installation

The BCU provides power for the system during a power f ailure. The BC U connects to the Triad-S via the connector on the bottom of the BKSU. The ext ernal g el cell batter ies m ust provi de 24 V DC. This is gen eral ly accomplished by connecting two 12 volt batteries in series.
The BCU provides chargingcurrent to thebatteries duringnormal AC power operation at a maximum of about 0.5 amp. During battery operation, the BCU discontinuesbattery operation ifAC poweris restored orthe batteryvoltage is too low to maintain proper system operation.
The time the system operates onbatteries isdependent onseveral elements, including: battery charge state, condition of the b atteries, capacity of the batteries, andthe systemsize (number of station ports).
The following chart gives the appr oximate backup time in amp ere hours for t wo sy stem sizes and di fferent ba ttery capacities.
Battery Capacity 16 Port 32 Port
10AH 4Hour 1.75Hour
20 AH 8 Ho ur 3.5 Hour
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KS U Gro und ing 2 -13

KSU Grounding

To ensur e proper sy stem operation and for s afety purposes, a good e arth groundis required.A metallic COLDwaterpipe usually provides areliable ground. Carefully check that the pipe does not contain insulated joints tha t c ould isola te the grou nd. I n t he ab sen ce of a C OL D wa ter pi pe, a groundrodor othersource may be used.
A #1 2 in sul ated A WG or la rge r co pper wire shoul d b e used betwe en t he ground source and the KSU (BKSU and EKSU, respectively). The wire should be kept a s short a s possible (recommended 25 f eet or less).
1. Remove about 1 1/2 inches of insulation from both ends. Attach one end of the wire to the Ground Lug on thelower side of theBasicand on the lower side of the Expansion KSU by inserting the wire under the l ug s cre w, th en ti ghte n t he scr ew se cu rely.
2. Attach the other end of the wire,as appropriate, to the ground source.
3. Take a DC resistance reading and an AC volt reading between the chassis ground point (cold water pipe) and AC ground (third wire AC ground). Thelimit is 5V AC and 5 Ohms DC resistance. If ahigher reading is obtained, choose a different chassis ground point and repeat thisstep until a suitable ground point isfound.
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2-14 Power Line Surge Protection

Powe r Li ne Su rge Pr ot ec tion

The AC outlet should be equipped with a power surge protection device or UPS. Systems using su ch devices are mor e resist ant to da mage from power line surges than unprotected sy stems. Power line surges often occur during normal operations a nd during violent thunderstorms.
Installation of a surge protector meeting the specifications described in the following paragraphmay prevent or minimize thedamage resulting from power line surges.
The isolation transformer/surge p rotector should be: 15 amp se lf-containe d un it t hat plugs into a stand ar d grounded 1 17V AC wal l outlet. The wall outlet must be designedto accept a 3-prongplug (two parallel blades and a ground pin). The protector should be fast and capable of protecting transients greater than200 volts.

Lightning Protection

The system provides secondary protection per UL 1459 specifications. Primary protection circuitry is the installers responsibilityand should be installed per the National Electric Code (NEC).

KSU AC Power Plug

Before plugging the KSU power cord into the AC source (grounded, 3-prong AC outlet required):
1. Verify the power switch of the BKSU is off.
2. Plug the KSU power cord into the AC outlet and turn the power switchon.
The red LED on the MPB illuminates.
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PCB Installation 2 -15

PCB Installation

PCB Handling and Gene ral Installation

DO NOT in stall or r emov e any bo ards with p owe rappl ied .
PowermustbeturnedoffpriortoinstallationorremovalofthePCBs.
The sy stem cards contain digital circuitry whi ch are extreme ly reliable, but can be damaged by expos ure to excessive static electricity. Whe n handling PCBs,a groundedwrist strap should be usedto protect the boards from static discharges. Also, use common sense when handling PCBs.
Example: Do not place a PCB in locations where heavy objects might fall onthe PCB anddamage components.

BKSU and Main Processor Board Assembly

The main processor board (MPB) is installed in the BKSU at the factory before the shipment. The MPB contains a lithium dry cell to maintain memory a nd real-time clock functions. The battery is soldered to the MPB and connected to the circuitry byan ON-OFFdip switch (SW2).Makesure thedipswitchSW2isONbeforedatabaseprogramming.
Before pr ogramming the sys tem, switch 1 (SW1) should be placed in the ON position and powered off and on to initialize the system database to default. Once the database is initialized, sw itch 1 (SW1) should be placed in the O FF po sition to prote ct the da ta bas e.
Shown below is the dip switch position functions:
MPB PCB Marking Dip Switch Position Function
SW1 ON Flush the database
OFF Retain the database
Fi gu re 2- 5: BKSU D ip Sw i tc hes
Page 33
2-16 Modem Unit (MODU)
TheMPBmaybeequippedwith3daughterboards:MODUformodem accessto the system, DTMF-4A for DTMFreceiver expansion upto five, and a MISU for two se rial ports and a second mus ic source.
Software for the system is contained on two chips labeled U1 and U2 in the Program Module Unit (PMU) module.
The MPB providesmiscellaneous features:
One external page port that is connected to transformers, providing a 600 ohm impedance.
One music input that is connected to transformers, providing a 600 ohm impedance.
Two independent dry relay contacts rated at 1 amp, 24V DC.
A DT MF recei ver.
These features are provided through the amphenol connector on the front edge of the CKIB installed in the first slot of the BKSU. These features are controlled by system software.

Modem Unit (MOD U)

The Modem Unit provides an asynchronous modem for access to the systemdatabaseandremote maintenance. Themodule isoptionally installed on the BKSUsMPBandincludesa9600baudmodem.The modem may be accessed from any station or CO. The MODU port is independent of the MISU RS232C ports, enabling system datab ase access, etc., without interrupting the SMDR output.
Installing t he MODU
1. Using a grounding strap, unpack the MODU from its anti-static bag in the p ac ki ng b ox.
2. Locatethe CN6 connector (outlined) on the MPB.
3. Locatethe CN1 connector onthe MODU.
4. Position theMODU so the CN1matches with CN6 on the MPB.
5. Push the MODU onto its connector, making sure it is properly seated.
6. M atch th e s cre w hol e on t he MODU P CB b rack et with the s cre w ho le on the b ase frame.
Page 34
Modem Unit (MODU) 2-17
7. Insert a screw and tightenthe screws securely.
This completes the MODU installation.
Figure2-6:ModemUnit(MODU)
The modem may not always connect at 9600bps. Ifyou encounter a situati on wh ere you c annot conn ect a t 9600 bp s, ch ange yo ur comp uters baud rate to 4800bps.
Page 35
2-18 Miscellaneous Interface Unit (MISU) Installation

Miscellaneous Interface Unit (MISU) Installation

The Miscellaneous Interface Unit (MISU) containsthe second external music source (MOH/BGM) and two serial ports.
Installing t he MISU
1. Using a grounding strap, un pack the MISU from its anti-static conductive bag in the pack ing box.
2. Locatethe CN15 connector (outlined) on the MPB.
3. Locatethe CN3 connector onthe MISU.
4. Position theMISU so that CN3 matches CN15 on theMPB.
5. Push the MISU onto it’s connector making sure it is properly seated.
6. M atch th e s cre w h ol e on t he MIS U PCB b ra ck et with t he s crew hol e on the b ase frame.
7. Insert a screw and tightenthe screws securely.
Thiscompletes the MISUinstallation.
Wh en the MISU is insta lle d in the Triad-Sandthesystem ispowered up with dip switches 6 and 7 in the on position, power up will take abo ut60 seconds. However ,if the di pswi tches are o ff, powe ru p will take only20 seconds.
Page 36
Miscellaneous Interface Unit (MISU) Installation 2-19
The MISUhas aneight position dip switch. Thefollowing table lists the functions of each switch.
Table 2 -1: M IS U D ip S witc hes
Di p S w i t ch F u n ct i o n
1Notused
2Notused
3Notused
4 ON: XOFF/XON
OFF: CTS/RTS
5Notused
6 ON: Execut e H/W test s at start-up
OFF: Skip H/W tests atstart-up
7 ON: Display st art-u p status
OFF: Do not display start-up status
8Notused
Figure 2-7: Misc ellaneous Inter face Unit (MIS U)
Page 37
2-20 DTM F4-A Unit

DTMF4-A Unit

The DTMF4-A provides an add ition al four DTMF rece ivers that m ay be used for detecting the DTMF signal from the single line telephone port or central officeline.
Prev ious DT MFrece ivers in the main BKS Ucab inet wer eno t reliab lew hen using voic e mai l. The effect was tha t mess age w aiting not ificati on was not co nsisten taft er the f irst noti fi cati on from an analog voice mail .The DT MF4 -A ov erc o mes t he rel ia bi lit y pro b lem o f th e o nb oard D TM F rec eiver i n the main KSU. A lso, revis ion 1D pro vided a mod ificat ion th at impr oved the onb oard D TMF rel iability
Installing t he DT MF4-A
1. Usinga groundingstrap,unpack the DTMF4-A from its anti-static conductive bag in the pack ing box.
2. Locatethe CN13 and CN14 connectors (outlined) on the MPB.
3. Locate the CONN5 and CONN6 connectors on the DTMF4-A.
4. Position the DTMF4-A s o CONN5 a nd CONN6 ma tch CN13 and CN14 on the MPB.
5. Push the DTMF4-A onto its connector making sure it is properly seated.
Thiscompletes the DTMF4-A installation.
.
Fi gu re 2- 8: D TMF 4-A
Page 38
Message Wait Unit (MSGU) 2-21

MessageWaitUnit(MSGU)

The Message Wait Lamp Relay Control (MSGU) provides message wait la mp r elay control fo r me ssage la mp s ing le l ine t elep ho nes . The MS GU board mounts on the C SIB as a d aughter-board -type arrangement. The CSIB interface s w ith mechanical 9 0V AC ring ers and 95V DC lights on 2500-type phone sets.
Installing t he MSGU
1. Using a groundingstrap, unpack the MSGU module fromits anti­static conductive bag in the packing box.
2. Locatethe CN1 and CN2 connectors on the MSGU module.
3. Locate the CN1 and CN2 connectors on the CSIB (outlined).
4. Position the MSGU mod ule so CN1 a nd CN2 match CN1 and CN2 connectors on the CSIB, respectively.
5. Push MSGU module onto connectors a nd ensure it is properly seated.
Figure 2-9: Message Wait Unit (MSGU)
Page 39
2-22 CKIB/CSIB Installation

CKIB/CSIB Installation

There are twotypes of expansionboards available: CKIB and CSIB. These boar ds incl ude 3 lo op start CO l ine i nte rfaces and 8 di git al ke y t elep hone interfaces (CKIB), or3 loop startCO line interfaces and 8 single line te lepho ne i nt erface s ( CSIB).
Installing t he CKIB/CSIB
1. Usinga groundingstrap, unpack the CKIB/CSIBfrom its anti-static conductive bag andsix standoffsfrom the auxiliary bag in the pack ing box.
2. Unscrew the six screws from the CKIB/CSIB installed in the first slot of the BKSU or EKSU.
3. Insert the standoffsto secure the first card to the BKSU or EKSU.
4. Position theCKIB/CSIBonthe sixstandoffs so the screw holes match.
5. Insert the screws and tighten the m securely.
6. Connect the flat cable with the MPB in the BKSU or the EIB in the EKSU. The C KIB c able i s lab eled CN4; the C SIB c able is labe led C N5.
Thiscompletes the MSGU module installation.
Figure 2-10: CKIB Boa rd
Page 40
CKIB/CSIB Installation 2-23
Figure2-11: CSIB Board with MSGU Mounted
Each CKIB or CSIB has 3 loop start CO line interfaces. The loop start CO/PBX lines are connected to RJ-11 connectors on the right side of each board.

CKIB/CSIB Wiring

There is one 50-pin f emale amphenol connector on the left side of the boar d. Thi s enab le s the sy stem to be c abl ed to the m ain dis tr ibut ion frame (MDF). A 25-pair telephone cable mu st be prepared w ith ma ting connectors to extend the interface circuits to the MDF. The cables should be routed through the cable clamps a t the bottom of the KSU to the MDF. These cables are termin ated on industry st and ard 66MI-50 typ e punch down b loc ks . It i s r ecomm ended t hat 6 6M I-50 sp lit bloc ks w ith br idgin g cli ps be use d to si mpl ify t roub leshoot ing and to quickl y i sol ate an y f ault s.
Page 41
2-24 CKIB/CSIB Installation
Table 2 -2: CK IB/C SIB Wir in g
Pair Pi n # Color
1261WH/BL
BL/WH
2272WH/OR
OR/W H
3283WH/GN
GN/WH
4294WH/BN
BN/WH
5305WH/SL
SL/WH
6316RD/BL
BL/RD
7327RD/OR
OR/RD
8338RD/GN
GN/RD
9349RD/BN
BN/RD
10 3510RD/SL
SL/RD
CK IB
Desc.
Data-T1 Data-R1
Data-T2 Data-R2
Data-T3 Data-R3
Data-T4 Data-R4
Data-T5 Data-R5
Data-T6 Data-R6
Data-T7 Data-R7
Data-T8 Data-R8
DKTU1 Tip
Ring
DKTU2 Tip
Ring
DKTU3 Tip
Ring
DKTU4 Tip
Ring
DKTU5 Tip
Ring
DKTU6 Tip
Ring
DKTU7 Tip
Ring
DKTU8 Tip
Ring
CSI B
Desc.
SLT1 14 3914BK/BN
SLT2 15 4015BK/SL
SLT3 16 4116YL/BL
SLT4 17 4217YL/OR
SLT5 18 4318YL/GN
SLT6 19 4419YL/BN
SLT7 20 4520YL/SL
SLT8 21 4621VI/BL
Pai r Pi n # Col or
22 4722VI/OR
23 4823VI/GN
BN/BK
SL /BK
BL/YL
OR/YL
GN/YL
BN/YL
SL /YL
BL/VI
OR/VI
GN/VI
CKIB
Desc.
EX PIT EX PIR
MOHIT MOHIR
BGM/MOH2T BGM/MOH2R
RELAY1T RELAY1R
CSI B
Desc.
11 3611BK/BL
12 3712BK/OR
13 3813BK/GN
Wiringfor Ex ternal Page , MOH/ BGM, and Relay is av ailable on ly at the first board position of the BKSU.
NOT ES
BL/BK
OR/BK
GN/BK
24 4924VI/BN
BN/VI
25 5025VI/SL
SL /VI
RELAY2T RELAY2R
Page 42
Station Wiring 2-25

Station Wiring

The following provides details on theinterconnection of each type station interface board and station jack.
Only th e first pai r (g reen, red) on th e jack shou ld be conn ected to the KSU. No oth er pairs sh ould be connecte d.

Digital Keyset

Wiring f rom the CKIB to the station jack req uires single pair cable (2 or 3 pair is recommended). Digitized voice, signa ling and battery are sent over thispair.
DT
DR
G
YRB
Figure 2-12: Digital Station Jack Wir ing
Page 43
2-26 Wall Mounting the Dig ital Ke y Telephone

Single Line Telephone

The CSIB is wiredto SLT devices withsingle pair cabling toprovide talk battery,voice and signaling to and fromthe SLT.
VT
VR
G
YRB
Figure 2-13: Single Line Telephone Wiring

Wall Mounting the Digital Key Telephone

To w all m ou nt the d igi tal key te lephone , it i s ne ces sar y t o u se the w all mount bracket and a standardtype jack designed for 630-type wall hanging applications. Refer to Figure 2-14 on the following page.
1. Removethehandsetfromthecradleandlocate theplasticretainerin the bottom of the hook-switch well area.
2. Pus h the plast ic re ta iner sl owly upward u ntil it i s f ree.
3. Locatethe tabon the plastic retainer, making sure it is toward you, then place it b ack into its holder.
4. Slide the plastic retainer all the way down into its channel. Part of the retainer remains above its holder to hold the handset secure for the wall mount configuration.
Page 44
Wall Moun ting the Digit al Key Telephone 2 -27
5. Turn the telephone over and unplug the line cord. If the cord is not plugged into the w all jack assembly, reroute the line cord through the access channelon the top ofthe telephone.If the linecord is plugged intothe wall jack assembly,run the line cord through the hole provided and plug it into the connector on the back of the telephone.
6. Lineup the hooks on the top and bottom of the wall mount bracket so they can enga ge with the slots cut into the bottom of the telephone base. Insert the bottom hooks first.
7. Slide the mounting bracket slowly downwards until the top tabs slide intothe top slots and snapinto place.
8. Match the two key hole slots on the base plate with the lugs on the 630-A type jack and align the modular connector, then slide the telephone into place.
9. Place the handset onto the retainer.
The teleph one is now r eady t o use.
Mounting Bracket Tabs
Figure 2-14: Digital Key Telephone WallMounting
Wall Mounting Holes
Page 45
2-28 Hea ds et Inst allation

Headset Installation

The STARPLUS Triad-S digital key telephones were designed tooperate with industry standard electret mic compatible modular headset adapter san d opera tor heads ets.
Modifying D igital T elephone to Supp ort Exte rna l He adset
1. Plug the headset adapter cord into the vacant handset jack on the key t elepho ne b ase .
2. Plug the telephone hand set cord into the headset adapter box where indicated by the headset manufacturer’sinstructions.
Refer to Station Programming in the System ProgrammingManual for ins truction s on enabli ng h ead set op eratio n. Af te r pro gram ming, t he station can enable or disable headset mode by dialing a code. When headset mode is active at the station, the ON/OFF button controls the on-hook or off-hook status. While h eadset mode is active, f eatures such as on-hook dialing and hands free speakerphone operation are inop erabl e.

Caller ID InterfaceUnit Installation

The Caller Identification InterfaceUnit receives the data fromthe telephone company and send s the data, in ASCII RS-232C fo rmat to the KSU.
Connecting the CablePort (9081-00)
1. Select thecorrect RS-232 cable.
2. Connect one end of the cable on the desired MSIB I/O port (1 or 2).
3. Connect the otherend to the 1480-00 I/O port markedRS232.
Page 46
Caller ID In terface Unit In sta llation 2 -29
Figure 2- 15 illustrates the connections for the TCI Caller ID Interface
Unit.
Triad-S™ MISU

Switch Settings

S1 dip s witches s elect t he si gnal ing pr otocol of th e RS-232 O UT connector to assist in matching signals from the 1480-00 with those of the DTE device. S2 dip switches control two major functions:
Switches1-5 configure the1480-00 to the DTE device for baudrate, data bits, and parity.
Switches 6-8 select the unit number for the1480-00 whenmultiple units areconnected in series.If a single unit isused, switches 6-8 are set for Unit #1.
Set the switches on the 1480-00 as follows:
KS U 9 - P in
Female
14 80 -0 0 9 -P i n
Male
2
5
7
8
Figure 2-15:Caller ID Cable Connections
(UP) On
(DOWN) Off
S1 S2
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Page 47
2-30 SMDR

Programming Caller ID

ICLID Enable
1. Verify the programming for ICLID enable, ✳✳3226, Flash 56.
2. Press Button[1].
3. Dial [1] on the keypad and press HOLD.
I/O P orts
1. Verify the programming for the I/O ports, ✳✳3226,Flash15.
2. Se lect th e I /O po rt, Bu tton 1, 2 (SIU1 , S IU 2).
3. Dial [5]on the keypadand pressHOLD to select 2400 baud.
CO Lines
1. Verify theprograming for the CO lines, ✳✳3226, Flash 40.
2. Enter the CO line range for the Caller ID Unit.
3. Press HOLD.
4. Press Button[21](Page C).
5. Press Button[2], ring delay timer.
6. Enter 04 (minimum) and press HOLD.
7. Reset the syst em and Caller ID Un it.

SMDR

The SMDR feature provides detailed records of all outgoing and/or incoming, longdistance only or all calls.The SMDR QualificationTimer det ermi nes t he time n ee ded to d eter mine a valid SM DR c all for rep orting purposes. By default,thistimer isset to30 secondsand is variablefrom 00-60 seconds in one second increments. This feature is enabled or disabled in system programm ing. By default, SMDR is disabled and set to record long distance calls only.
A printout format of 80 characters maximum or 30 characters maximum may be selected in system programming. The standard format is 80 characters per line. A 30 character format generates three lines per message.
Page 48
SMDR 2-31
If theSMDRfeatureis enabled, the system starts collectinginformation about the call as soon as it starts and terminates when the call ends.If the call was longer than 30 seconds, the f ollowing information is printed:
Table 2 -3: S MDR Pr intout
30 character format sel ected:
1 2 3 123 45 67 89 01 23 45 67 89 01 23 45 67 89 0
AAAA BBB HH:MM:SS HH:MM MM/DD/YY(CR)(LF) HCC CC CC CC CC CC CC CC CC CC CC CC CC C< R> GG GG GG GG GG GG
STA CO TOTAL START DATE 1116 008 00:02:00 14:13 08/28/00(CR)(LF)
012 34 56 78 90 12 34 56 78 90 12 34 (C R) (L F) 123 45 67 89 01 2( CR )( LF )
80 character format sel ected:
1 2 3 4 5 6 7 8 123 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 0
AAA A BB B HH :M M: SS H H: MM M M/ DD /Y Y HC CC CC CC CC CC CC CC CC CC CC CC C GG GG GG GG GG GG (CR )( LF ) STA CO TOTAL START DATE DIALED ACCOUNT CODE<_><_>COST
111 6 00 8 00 :0 2: 00 1 4: 13 0 8/ 28 /0 0 O1 23 45 67 89 01 23 45 67 89 01 23 4 12 34 56 78 90 12 (C R) (L F)
80 character format wit h Call Co st Disp lay feat ure enabled:
1 2 3 4 5 6 7 8 123 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 0
AAA A BB B HH :M M: SS H H: MM M M/ DD /Y Y HC CC CC CC CC CC CC CC CC CC CC CC C GG GG GG GG GG GG (CR )( LF ) STA CO TOTAL START DATE DIALED ACCOUNT CODE<~><~>COST
111 6 00 8 00 :0 2: 00 1 4: 13 0 8/ 28 /0 0 O1 23 45 67 89 01 23 45 67 89 01 23 4 123 45 67 89 01 2< _> 00 0. 00 (C R) (L F)
80 character format for DISA C alls:
1 2 3 4 5 6 7 8 123 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 0
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF) STA C O TO TA L S TA RT D AT E DI AL ED ACCO UN T CO DE <~ >< ~> CO ST
111 6 00 1 0 0: 02 :0 0 1 4: 13 08 /2 8/ 00 I 12 34 56 78 90 12 <_ >0 00 .0 0( CR )( LF ) 001 004 00:04:54 14:15 08/28/00 I0123456789012345678901234
ICLID 30 chara cter format selec ted :
1 2 3 123 45 67 89 01 23 45 67 89 01 23 45 67 89 0
STA CO TO TA L ST AR T DATE 1000 001 00:00:19 09:32 08/28/00(CR)(LF)
O 48 0- 44 3- 60 00 (C R) (L F) 123 45 67 89 01 2 ** (C R) (L F)
Page 49
2-32 SMDR
Table 2 -3: S MDR Pr intout
ICLID 80 chara cter format selec ted :
1 2 3 4 5 6 7 8 123 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 01 23 45 67 89 0
STA CO TOTAL START DATE DIALED ACCOUNT CODE<_><_>COST 100 0 00 1 00 :0 0: 36 0 4:3 7 08 /2 8/ 00 I 1- 48 0- 44 3- 60 00 * *( CR )( LF )
**VODAVI (CR)(LF) 0 1 00 :0 0: 00 0 4: 38 0 8/ 28 /0 0 U1 -4 80 -4 43 -6 00 0 **
* *V OD AV I (C R) (L F) AAA A = St at io n or ig in at or or Tr un k on DIS A an d Of f- Ne t (C O Li ne ) ca ll s.
BBB = Outside line number HH: MM :S S = Du ra ti on o f ca ll i n Ho ur s, M in ut es a nd S ec on ds
HH:MM = Time of day (start time) in Hours and Minutes MM/ DD /Y Y = Da te o f Ca ll
H = Indicates call type: I = Incoming*
O = Outgoing T = Transferred*
U = U na ns we re d ca ll s fo r IC LI D SM DR cal l re co rd s
CC. .. .C C = Nu mb er d ia le d
GG. .. .G G = La st A cc ou nt c od e en te re d (o pt io na l)
(CR ) = Ca rr ia ge r et ur n (LF ) = Li ne F ee d
Page 50
3
System Check-Out
Prior to actual power up and initialization, check out the
Triad-S
step-by-step checklist is provided for this purpose.
System to avoid start up delays or improper loading. A
STARPLUS
Page 51
Page 52
Preliminary Procedures 3-3

Preliminary Procedures

1. Make sure theBasic Key Service Unit (BKSU) is properlygrounded to coldwaterpipeorearthground.
2. Verify t hat al l expander m odules are firmly seated onto their connectors.
3. Inspect the MDF for shorted wiring and improperpolarity that would affect the Digital Terminal orDSSconsole.
4. M ake certain the li thium bat ter y s wit ch (S W2) on the MBU of the BSKUis set to the ON position to enable the batterybackup option.
5. Make sure the MDF cables connected to the KSU are secure and are plugged into the correct p osition.

Powe r Up Seq uence

The pow er up seq uence i nvolves 1 ) the pr oper a ppl ication of AC powe r to the s ystem an d 2) d efaul ting the sy stem. A su cce ssfu l p ower u p is assured if the installation checklist isfollowed.
1. Plug the AC power cord of the Key Service Unit into the d edicated 117V AC outlet.
2. Remove t he BKSU cov er, set S W1 on the MBU to the ON position. S et ( SW2 ) ( BAT T) to the O N p osi tio n.
3. Turn the power switch of the KSU to ON.
4. Se t ( SW1) on the MBU to th e OFF pos ition to re ta in c hange s t o t he database.
The sy stem i s re ady for progra mmi ng. I f p roblems occ ur, re fer t o
Chapter 4, Maintenance and Troubleshooting.
Table 3-1: Power Supply Tests
Voltage Destination V oltage Re ading Test Point Loc ation
117V AC +117V AC,
±10%
Commercial Power
Source
Page 53
3-4 Powe r Up S equence
Page 54
Maintenance and
4
This chapter provides a guideline for isolating and resolving functional problems that may be encountered due to improper use or compon ent failure of the STARPLUS Triad-S Systems. Other failures, such as no dial tone from the central office, must also be considered as an overall troubleshooting procedure.
Troubleshooting
Page 55
Page 56
System Programmin g and Verification 4-3

System Programming and Verification

Sys tem op erat ion shou ld b e v erif ied as per th e p rogramm ed customer database once all customer database programming is completed. A ha rd copyof the customer databasecanbe printed from the system and should be kept on-site and up to date for future reference.
Syste m mus t be init iali zed b efore the custome r data base is programmed.
The STARPLUS Triad-SSystemsarehighly-featureddigitalswitches and,as suc h, featur e act ivation ca n s ometim es be mi stake n for imprope r operation. First, verify all programmab le features are e nabled for the phone or function in question. Th en compare the su spected improper operationwith the feature operation description todetermine which feature is causing conflict. Be aware that some features can override others and take precedencein operational priority. Then make the necessary programming chan ges in customer d atabase programming to acqui re the desired operation.
If feature operation is not the cause of the suspected problem, then general troubleshooting procedures should be employed. Use these bas ic g uideline s to d etermine the caus e o f a re por ted p robl em:
1. Verify that system programming is correct and that the suspected feature, circuit or fu nction was enabled in programming.
2. Check the installation cabling/wiring and connectors for cuts, shorts or loose connections.
By ve rifyi ng co rrec t op erati on f or each se gmen t of t he ins tallation and system,the sourceof theproblem is isolated and can thereby be id entified and r esolve d.
Page 57
4-4 Telephone a nd Terminal Troubleshooting

Telephone and Terminal Troubleshooting

This section discusses general functions on avariety ofkey telephones and term inals ava ilable for use on the s ystem. It is ass umed that basic troubleshooting skills in the identification and resolution of basic pr oblems ar e alread y posses sed (e.g., static/noise hea rd on c onve rsation, one phone only; Replace worn handset cord).

Ke yset Self Test

The STARPLUS Triad-S System contains a test mode feature that supports the o ff-l ine t es ting o f d igi tal k eys et s a nd D SS unit s. T he t erm off- lin e means that the unit under test is operationally disconnected from the switch during the test operation. Keysets not under test continue to operate in the normal ma nner. Tests are provided to verify the keyset an d DSS LED, LCD, and keyboard button operations.
The test mode is entered by taking a keyset’s handset off hook.
Pressi ng the SPE ED bu tton and d ia ling [7 #] on the di al pad disconnects the keyset from the system and brings up the Test Mode Menu on the keysets LCD. The t est mode is e xit ed by putt ing the handset back on hook. This reconnects the keyset to the system.
Test Mode Menu -- The menu allows the operator to select a test mode by pressing the mod en umber at the dial p ad. The operator can always re turn to th e ma in te st me nu by pres sing [# #].
SELECT 1:LCDLED 2:KEYBTN 3:DSSBTN
Page 58
Keys et S el f Tes t 4-5

Keyset LCD/LED Test

This test outputs a series of continuously repeated LCD string messages to LCD lines1 and2.The set ofstringsconsists of the lettersA throughX and a through x. Th ene xt set of strings are:
PICKUP TRUCK SPEED ZONE !”*** STANDING BACK ***”
The st ring s a re alternat ely disp lay ed on line s 1 a nd 2 of the L CD displ ay.

Keyset Button Test

1. Press a keysetbutton to turn on the LED and displayan LCDmessage id entify ing th e b utton num ber.
PRES S KE YSET B U T TON S DIGIT1 <--------
Eac h ti me t he sel ec ted but ton i s p resse d it seque nces thr oug h the ta bl e of flash ra tes av ailab le.
Table 4 -1: Fl ash Rates
Button IPM Type
01 02 03 04 05 06 07 08 09 10 11 12 13 14
On
30 60
60 240 240 480 480
15 120 120
30 480 480
Steady Flash Flash DoubleWink Flash Flu tter Flash Flu tter Flash Flash Flu tter DoubleFlash DoubleWink DoubleFlash
Page 59
4-6 Keyset Self Tes t
2. Press the di al pa d keys to display an LCD message that indicates wh ich d igi t was pr essed.
Depressing the H-T-P switch from one position to another displays one the following words: H_POS, T_POS, or P_POS.
3. Test LEDs independently of the Keys by pressing the flex LED button.

DSS LED/Button Test

Whenthe DSS test is selected and a DSStest is invoked, ALL DSSunits associated with the keyset are placed in the test mode.
PRESS DSS BUTTONS
<----------
If no DSS unit is associated with the keyset, the keyset display indicates NODSS.TheDSSLEDtestcausesalltheLEDstolightsteady.AllLEDs remainlit steady until aDSS flex button is pressed. Pressinga DSS button turnsontheDSSbuttonLEDanddisplays anLCDmessageon the associated keyset identifying the DSS buttonnumber (01 to 48). This button alsoturnsoff the previously selected flex LED.
PRESS DSS BUTTONS BTN01 <----------
Conditions
Test mode interrupts thenormal operation of a keyset or DSS.
Page 60
Keys et S el f Tes t 4-7

Key Telephones/Terminals

The following actions apply to multi-line keytelephones:
Table 4-2: Key Telephones/Terminals
Sym ptom Action
No power to keyset Verify that keyset is connected tocorrect type
of station card.
No handsfreeanswer-backon intercom On digitalkeysets, themode ofintercom
an swer is pro grammable.
CO line/station butt on wil l not access CO line/st ation
Spe ak erp hon e do es no t w ork Che ck statio n pr ogra mmi ng for
Cannot call another intercom station Check off hook preference programming.
No cam p-o n signals o r overr ide to phone C he ck sta tion pr ogrammi ng for override
Check flexiblebutton programming for that button.
speakerphoneenable.
Ver if y phone is a sp eakerp ho ne m od el.
enable
Page 61
4-8 Keyset Self Tes t

Single Line Telephones

The following applies to all 2500 type single line telephones connected to the s ystem.
Table 4-3: Single Line Telephone
Sy mpto m Ac tion
Phone wil l not di al out Verify co rrect SLT ty pe pr ogrammed in statio n
identific at ion. Ver ify line group access programming.
No ringing t o pho ne Check C O line ri nging assi gnmen ts in
programming.
Mess age w ai ting lamp d oes not work Check s tat ion ID a ssignm ent in pr ogramming.
Make sure the MSGUis installed ontheCSIB.
Cannot call another intercom station Check off hook preference programming. Put
all unused CO lines ina CO line group not currently being used.

DSS/DLS Console

The following applies to DSS/DLS Consoles:
Table 4 -4: DS S/D LS Conso le
Symptom Action
Buttons on DSS/DLS do not fun ction as lab eled
Pressing buttons on DSS does not activate keyset
No p ower V erif y unit is c on nec ted to th e co rrec t t yp e
Ch eck stati on id entificatio n assig nment in progr amming for correc t DSS map assi gnmen t.
DSS must be assigned to keyset in station ID progr amming.
st ation boar d(d igital or electronic).
Page 62
CO Line Card Functions 4-9

CO Line Card Functions

The system canbe equipped with either aCKIB or CSIBlineinterfacecard. Each card type contains three (3) Loop Start CO lines.
Table 4-5: CO L ine Loop Start Board (CKIB/CSIB Board)
Sym ptom Action
3 loop start CO lines on the system do not work
CO l ine(s) does not ri ng Che ck CO line rin g assignment in
Noise o r cross-talk on the lin e Che ck CO line at demarcati on for cross-talk .
Check or change card. CheckCO line demarcat ion.
programming.
Check with different card at different station.
Page 63
4-10 System Fun ctions

Sy st em F unction s

The following functions are related to system resources and the common equipment boards controlling them.
Table 4 -6: Sys te m Fun cti on s
Symptom Action
Basic KSUand MBU
Complet e system failu re Ver ify that power sw itch i s on, p ower cord is
plugged in. Check power LED on MBU (left edge o f c ar d ). Ve ri fy P M U w as i ns t al l ed w i th so f tw ar e.
Any correctly acti vated feature does n ot work properly
Loss of system intercom dial tone and call pr ocessing to nes
Loss of cust omer database programm ing Verify status of initializ ation sw itch, d atab ase
Customer database cannot be programmed Verify that no one else is accessing database
Modem Uni t ( MODU)
Cannot access system database programmi ng rem otely
Miscell aneous Inter face Board (M ISU)
Musi c Channel 2 is not functioning Ver ify MSU is installed and c hec km usi c source.
Cannot communicate with external devices Check the baud rate programming and the
DTMF ReceiverUnit (DTMF-A)
DTMF si ngle line t elephones c annot dial out Ver ify DTMF-A i s installed.
Chec k system programming related to specific feature.
Check off hook preferences, headset mode, and verify on another telephone.
backup battery connection, battery voltage, and s ystem p ro gr ammin g.
programming. Check RS232 cable and verify programming was per formed from Station 100.
Ver ify modem inst allati on a nd programming. Check modem baud rate.
COMM port selec tion and cable.
Page 64
Remo te Maintenance 4-11

Remote Maintenance

General Overview

TheRemoteMaintenancefeatureallowsauthorizedpersonneltosurvey sys te m, slot c on figu rat ion i nformation and prog ram ming . T his c an be done through the optional modem or data terminal connected via the RS-232C port on the optional MISU Module. The commands are entered from a keyboard a nd are limi ted to those listed.

Overview of Maintenance Commands

There are four basic commandsavailablein the Remote Maintenance feature.All commands beginwith a single character, followedby a space, another character and an optional digit or digits. All commands are terminated with the <Enter> key.

Maintenance Password

The Maintenance feature, like Programming, is entered via a six -character al phanum er ic s tring. T he passwor d p romp t is given by pre ss ing <E nte r> at the device connectedto the RS232 port. After the prompt displays, ent er t he pa ssword, th en p re ss <Ente r>. Prope r ent ry of th e p ass word displays the maintenance prompt. The Maintenance password is: CONFIG
Page 65
4-12 Re mote Mainte nance

Exit Maintenance

The Exit command terminates the current Maintenance feature session. The Exit commandformatis:maint>x
Figure4-1:Maintenance HelpMenu

System Configuration

Figure 4-2 is a configuration of the STARPLUS Tr iad-S System and displays
what is printed when the installer types d<space>s at the maint> prompt.
.
Figure 4-2: System Configuration
Page 66
Remo te Maintenance 4-13
Where:
Column 1 lists the card slot.
Column 2 lists card type of that card slot.
Column 3 l is ts car d s ta tus :
OOS status can indicate the entire card is out of service, or a specific
st atio n is not installe d or i nst alle d bu t n ot oper ationa l.
INS status can indicate a specific station is installed andoperating correctly.
Column 4 lists card options.
Column 5 lists firmware version of card.

Station Configuration

Figure 4-3 illustrates what is printed out when the installer types
d<space>s1 at themaint> prompt.
Page 67
4-14 Re mote Mainte nance
Figure4-3:Station Configuration
Colu mn Ind icates:
1StationNumber
2 Station Type (keyset, DSS, SLT )
Keyset - ID 0 =Key station
DX X 1 = DSS Ma p 1 DX X 2 = D SS Ma p 2 DX X 3 = D SS Ma p 3 DX X 4 = D SS Ma p 4 DX X 5 = D SS Ma p 5 SLT - I D 6 = S LT SLT w / L a mp - ID 7 = SL T w / Me s s a g e W ai ti n g
3Status:
OOS status can indic ate the ent ire c ard is out of ser vice; a specific station
is n ot in stalled; or i nstal led but n ot operational.
INS status can indicate a specific station is installedand operating
correctly.
4 Whether or not the station has an LCD Display
5 State of the device

CO Line Configuration

Figure 4-4 illustrates arepresentation of what is printed out for slot two
when a LCOB is installedin that slot and:
The inst alle r typ es d<space>s2 at the maint>prompt.
Page 68
Remo te Maintenance 4-15
Figure4-4:CO Line Configuration
Column In dicates:
1COLineNumber
2 Status:
OOS status can indicate the entire card is out of service.IN S status can indicate a board station is in-service and operating
correctly.
Incom ing = I ncoming C O line calls are all owed Ou tgoing = Out going C O line c alls are all owed Bothway = Both incomi ng and outgoi ng CO l ine calls are a llowed
For example, OutgoingEnabled indicates the CO line is activein the system. Outgoing Disabledindicatesthat theAttendant has disabledthe CO linefor outgoingaccess.
3 Whet her CO Line is P ulse or D TMF (pr ogrammable o ption)
4 Whet her CO Line is a CO Line or a PBX Lin e (progr ammable o ption)
5 COline State
Page 69
4-16 Re mote Mainte nance

Event Trace Buffer

TheEventTraceBufferisusedtostoreanddumpeventtraces(upto30) that occur just prior to a STARPLUS Triad-S System soft or ha rd restart. These can thenbe reviewed by authorized personnel to aidin system troubleshooting.
The basic format for the commands are as follows:
Table 4 -7: Eve nt Trace B uffe r Com mands
Command Function
t<space> <return> Displays the current stat us of the Event Trace Buffer.
t<sp ac e>0<return> Turns t he Trace buffer OFF.
t<space> 1<return> Turns the Trace buffer ON to record events prior to a soft
system reset.
t<space> 2<return> Turns the Trace buffer ON to recordevents prior to a har d
system restart.
t<sp ac e>3 <return> Tur ns t he Trace buffer ON t o recor d events prio r to either a soft
reset or a hard system restart.
d<space> e <return> Dumps Trace Even ts stored from last system reset (soft or hard).
d<space>b <return> P ermits maintenance per sonnel to deter mine the b usy statu s
o f a ll the busy k ey sets and C O Li nes in th e sy ste m, i nclu di ng t he T1 lin es.
r<space> sXXX<retur n> Permi ts a specifi c stat ion to b e reset.
r<space> cXXX <return> Permits a specific CO Line to be reset.
Press the Esc key to abort the Data Dump and return to the maint> promp t.
Page 70
Remo te Maintenance 4-17

DTMF Receiver Trace

The CONFIG utilityallowstechnicians to take specificDTMF receivers in/out of service. This is useful for troubleshooting DTMF receiver pr oble ms to is ola te a specif ic D TMF re cei ve r th at m ay b e f aulty.
1. Connect a PC with communication software to the I/O port 1 on the MISU.
2. At the ENTER PASSWORD> prompt,type CON FIG and press [EN TER].
Basic F ormat for Comma nds:
d<space>r<return> - t o d isp lay t he s ta tus of al l DTMF re cei ver s in the s ystem.
The display shows the receiver number,cabinet location, card slot location,receiver status, and state of the receiver.
Making a Receiver Busy:
d<space>rXX<return> - Where XX is the specific receiver num ber to make busy.
Maki ng a Receiver Available:
d<space>rXX<return> - Where XX is the specific receiver num ber to make av ailable.
Page 71
4-18 Remote System Monitor

Remote System Monitor

General Overview

The Remote System Monitor feature provides access to the installed system for d iagnostic purpose s. The se capabili ties benefit service personnel enabling them to support the end user.
Di ffe ren t le ve ls of a cc ess, v ia passwor d, all ows aut hor ized pe rs onn el t o trace, monito r an d u pload critical i nformation direct ly from th e STARPLUS
Triad-S System.Thisprovidesa moreaccuratemeansof acquiringsystem
information that leads to a quick resolution of problems that may occur. This is all done without interfering with ongoing call processing or norm al system op eration, and in many cases may be performed without a site visit. The optional 9600 baud modem is used for remote access.
Cap abi lities a llowed and re serv ed for th is hig h l evel troubl eshooting inc lude the foll owi ng:
Monitor Mode
Enable and Disable Event Trace
Dump Trace Buffer (up-load)

Moni tor Pass word

The Monitor feature, like Maintenance,is entered via a six-character alphanumeric string.The passwordprompt is accessed by pressing the <Enter> k ey at the PC connected to the MISU. After the prompt displays, type the password, then press <Enter>. Proper entry of the password results in the mon> prompt. The Maintenance password is: ETRACE
The R emote Moni tor feat ure is intende d for use on ly under t he gui dan ce and instru ction by au thorized person nel from VODAVI Tech nical Supp ort. Care and caut ion must be observed when usi ngth is feature as permanent damage to the software structu re ca n occur.
Page 72
RemoteSystem Monitor 4-19

Help Menu (?)

A convenient Help Menu is provided by typing [?], then pressing <E nter>. The follow ing screen displ ays :

Dump Memory Data

Threeoptionsallowthememorystructuretobedumpedforviewing. Theoptionsareenteredasfollows:
c[c]– Dump CO Line memory structure
s[s]– Dump Station memory structure
d[a][a]– Dump a memory address structure
The data obtained from these commands is in hexadecimal format and is used p rimarily for manufact urer-level support.
Figure 4-5: He lp M enu
Pr ess t he Esc key to ab ort the Da ta Dump and re turn to the prompt.
mon>
Page 73
4-20 Remote System Monitor

Event Trace Mode

The T command enables and disables the STARPLUS Triad-S System Trace mode. While the trace mode is enabled events for the trace desired displays on the monitor, printer or PC connected to the STARPLUSTriad-S System.Toviewthecurrentstatusofthetracemodetype[t]andpress <Return> at the mon> prompt,the following screen displays:
Figure 4-6:TraceModeStatus
1. To enablean Event Trace, type t<space> (spacebar).
2. Indicate type oftrace desired [d], where dis determined as follows:
B = Boar d event trace (traces events ass ociated wi th PCB)
M= Miscellaneous State event trace
P=PulseCodedModulation(PCM)traceseventsassociatedwith voice communications
C = CO Line (LCOB) States (trace s eve nts associate d with CO Line activity)
Page 74
RemoteSystem Monitor 4-21
S= Station (STA) States (tracesevents associated with Station activity)
E = Error Messages (trace s error messag es)
Q = Queue (QUE) Ev ents (traces queui ng event s: DTMF rece iver, UCD, LCR, etc.)
D =Device Comma nd (traces commands to peripheral devices)
3. Enter the specific board, CO line or Station number of the trace d esired, or t yp e all whe n a ll boa rds , CO line s or Stations event s a re desired.
00 1-012 =COLineport
10 0-131 = S ta tion l oc ation
Al l = Al l B oar ds, CO l i nes o r St at ions
4. Press <Enter> to enable the trace. A screen similar tothe following displays:
Figure 4-7: Enabl e Event Tr ace
5. Todisableorturnoffaparticulartracemode,do not enter aspecific board, CO Line or Station Number (e.g. ,t<space>s<return> to d is abl e s tation e ve nt tr ace).
Page 75
4-22 Remote System Monitor
To have ev ent t races dis played on t he scr een, e xit the MONitor mode by typing X at th e m on> prom pt. A fte r exiting th e e ven t(s ), t he t race begins as shown in Figure 4-8 .
Un less instr ucted by per so nnel at Vodavi Techni cal Sup port, do no t leav e the trac e mode enabled for exte nded time periods . The systemdumps the requested event(s) tracewhichmay use up pa per o r fi ll me mory b uffers on th e col lecting device. It is recommendedthatthe trace eventsbedisabled (turned off)forall event( s) tr aces be fore lea vin g the system site u nles s otherwise instructe d by Techn ical Sup port.

Modify Memory Command

The Modify Memory command is for engineering use only.
Usingthis command canalterordamage the
Triad-S
databas ewhich can resu ltin system malfunction. If this occurs, power the systemdownandre-initializethedatabase,thencompletelyreprogram the customer programmingdata .
Systemoperating

Exit the Monitor Mode

The Exit command terminates the current Monitor enable/disable session. If Event(s ) Trace was or is still ena bled, event records display only after exiting the MONitor mode. The Exit command format is: mon> x
Sta 100: State= DIAL_TONE, Evt= Dial Pad (25), Data=7 Sta 100: State= DIALING, Evt= Dial Pad (25), Data=5 Sta 100: State= DIALING, Evt= Int Page (69), Data=8 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=3 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=9 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=5 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=8 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=7 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=4 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=3 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=9 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=9 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=9 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=7 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=11 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=3 Sta 100: State= PAGING, Evt= Dial Pad (25), Data=2 Sta 100: State= PAGING, Evt= Page T/O (150), Data=0 Sta 100: State= MISC_TONE, Evt= Dial Pad (25), Data=4 Sta 100: State= MISC_TONE, Evt= Dial Pad (25), Data=9 Sta 100: State= MISC_TONE, Evt= Key Data (26), Data=32 Sta 100: State= MISC_TONE, Evt= Mon Key (145), Data=-1 Sta 100: State= MISC_TONE, Evt= On Hook (17), Data=0
Fi gu re 4- 8: Eve nt T ra ce
Page 76

Index

B
Backboard Installation 2-5 Battery Charging Unit Installation 2-12 BKSU/MBU Assembly 2-15
C
CO Line Card Functions 4-9
D
DSS LED/Button Test 4-6 DTMF 4-A U nit Insta llation 2-2 0 Dump Memory Data 4-19
E
EKSU, mounting 2-9
H
Help Menu (?) 4-19
K
Keyset Button Test 4-5 Keyset LCD/LED Test4-5 Keyset Self Test 4-4 KSU
AC Power Plug 2-14 Mounting 2-6
KSU, grou nding 2-13
M
Maintenance Password 4- 11 MISU Installation 2-18 ModemUnit (MODU) Installation 2-16
P
PCB Installation 2-15 Power Line Surge Protection 2-14 Power Up Sequence 3-3
R
Remote Maintenance 4-11
S
Site Preparation 2-3 System Check-Out Procedures 3-1 System Commands
DTMF Receiver Trace 4-17 Event Trace Buffer 4-16 Event Trace Mode 4-20 Exit Maintenance 4-12 Exit Monitor Mode 4-22 Modify M emory 4-2 2
System Functions 4-10 SystemProgramming and Verification 4-3
T
L
Lightning Protection 2-14
Telephone and Terminal (Trouble­sho oti ng) 4 -4
Page 77
ii March 20 01
Page 78
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