Vodafone K3565-ZPnP Troubleshooting Manual
Vodafone K3565-Z PnP issue
troubleshooting guide
Vodafone K3565-Z PnP issue troubleshooting guide
Content
Introduction.......................................................................................................................................3
Troubleshooting................................................................................................................................4
Symptoms ....................................................................................................................................4
Cause...........................................................................................................................................4
Resolution steps...........................................................................................................................4
1. Determine which version of Easy CD Creator is installed on your computer, and then
uninstall it.................................................................................................................................4
2. Make sure that AutoPlay is turned on.............................................................................5
3. Make sure that the CD-ROM is available only to users who are logged on locally
Important..................................................................................................................................6
4. Make sure that the CD-ROM driver is current.................................................................6
5. Make sure that the CD drive is compatible with Windows XP........................................7
Vodafone Global Product Support
Document Version: 1.0
© Vodafone Group 2009
Page 2 of 7
Vodafone K3565-Z PnP issue troubleshooting guide
Introduction
This guide provides troubleshooting steps to solve plug and play (PnP) issues with the Voda fone
K3565-Z device and VMC version 9.3.6. The customer has installed VMC successfully but the
device was not detected by VMC. When the customer insert the Vodafone K3565-Z device, the
AutoPlay feature or the AutoRun feature may not work or may not be available. However, the
device may work correctly in every other way.
Vodafone Global Product Support
Document Version: 1.0
© Vodafone Group 2009
Page 3 of 7
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