VMware vRealize Operations for Horizon - 6.5 Administrator’s Guide
VMware vRealize Operations for
Horizon Administration
VMware vRealize Operations for Horizon 6.5
VMware vRealize Operations for Horizon Administration
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Contents
VMware vRealize Operations for Horizon Administration 5
Monitoring Your Horizon Environment 7
1
Using the Horizon Dashboards 7
Introducing the Horizon Dashboards 8
Horizon Overview Dashboard 9
Horizon Help Desk Dashboard 10
Horizon Infrastructure Dashboard 11
Horizon User Sessions Dashboard 11
Horizon VDI Pools Dashboard 12
Horizon RDS Pools Dashboard 13
Horizon Applications Dashboard 14
Horizon Desktop Usage Dashboard 14
Retrieve In-Guest Process Data for Desktop Sessions 15
Horizon User Session Details Dashboard 15
Retrieve In-Guest Process Data for Session Objects 16
Horizon RDS Host Details Dashboard 16
Retrieve In-Guest Process Data for Host Objects 17
Horizon Adapter Self Health Dashboard 17
Horizon End User Experience Dashboard 18
Horizon Root Cause Analysis Dashboard 19
Using the Horizon Reports 20
Introducing the Horizon Reports 20
Using the Horizon Alerts 21
Application Crash Alerts 21
Cloud Pod Architecture (CPA) Alerts 21
User Process Alert 21
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Maintaining vRealize Operations for Horizon 23
2
Pair the Broker Agent with a Horizon Adapter Instance 23
Modify the Broker Agent Service Logging Level 24
Reissue Horizon Desktop Authentication Tokens 24
Change the Desktop Pools to Monitor 24
Change Horizon Events Database Credential Seings 25
Troubleshooting a vRealize Operations for Horizon Installation 27
3
Create a vRealize Operations Manager Support Bundle 27
Download vRealize Operations for Horizon Broker Agent Log Files 28
Download vRealize Operations for Horizon Desktop Agent Log Files 28
View the Collection State and Status of a Horizon Adapter Object 29
Horizon Collector and Horizon Adapter Log Files 30
3
VMware vRealize Operations for Horizon Administration
Modify the Logging Level for Horizon Adapter Log Files 30
Remove Adapter Instance 31
Cleanup Objects 31
Firewall Rules 32
Licensing 32
Communication Issues Between Horizon Adapter and Agents 32
Post Upgrade Congurations 33
Agents-Related Issues 33
Missing Metrics 33
Missing Logon Duration 34
Index 35
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VMware vRealize Operations for Horizon Administration
VMware vRealize Operations for Horizon Administration provides information about how to use VMware
vRealize™ Operations Manager™ to monitor a VMware Horizon™ with View™ environment.
Intended Audience
This information is intended for users who monitor the performance of objects in Horizon environments in
VMware vRealize Operations Manager and administrators who are responsible for maintaining and
troubleshooting a vRealize Operations for Horizon conguration.
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VMware vRealize Operations for Horizon Administration
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Monitoring Your Horizon
Environment 1
When you install the vRealize Operations for Horizon solution, precongured Horizon dashboards and
predened Horizon report templates appear in the vRealize Operations Manager user interface. You can use
these Horizon-specic dashboards and reports along with the standard vRealize Operations Manager object
monitoring features to monitor your Horizon environment.
This chapter includes the following topics:
“Using the Horizon Dashboards,” on page 7
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“Using the Horizon Reports,” on page 20
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“Using the Horizon Alerts,” on page 21
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Using the Horizon Dashboards
The Horizon dashboards are in the Horizon group in the Dashboard List menu in the
vRealize Operations Manager user interface.
Most Horizon dashboards contain at least one master (or providing) widget and several receiving widgets.
Master widgets provide data to receiving widgets, and receiving widgets update the data they display
depending on the information they receive from master widgets.
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The widgets on the Horizon dashboards are created from standard vRealize Operations Manager widgets. If
your user account has the necessary access rights, you can modify the Horizon dashboards and widgets or
create your own Horizon dashboards.
For information about creating and modifying dashboards and customizing widgets, see the
vRealize Operations Manager Customization and Administration Guide.
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VMware vRealize Operations for Horizon Administration
Introducing the Horizon Dashboards
You can use the precongured Horizon dashboards to monitor the performance of your Horizon
environment.
Table 1‑1. Horizon Dashboard Summary
Horizon Dashboard What It Shows When To Use It
“Horizon Overview
Dashboard,” on page 9
“Horizon Help Desk
Dashboard,” on page 10
“Horizon Infrastructure
Dashboard,” on page 11
“Horizon User Sessions
Dashboard,” on page 11
“Horizon VDI Pools
Dashboard,” on page 12
“Horizon RDS Pools
Dashboard,” on page 13
“Horizon Applications
Dashboard,” on page 14
“Horizon Desktop Usage
Dashboard,” on page 14
“Horizon User Session Details
Dashboard,” on page 15
Status of your end-to-end Horizon
environment, including the top Horizonrelated alerts.
Detailed information about all connected
sessions running in your vRealize Operations
for Horizon environment.
Information about the health, workload, and
connectivity of infrastructure hosts, remote
desktops, datastores, and RDS hosts in your
Horizon environment.
Metrics and performance information for all
types of sessions, including VDI desktop
sessions, RDS desktop sessions, and
application sessions.
Metrics and performance information for VDI
pools.
Metrics and performance information for RDS
pools.
N This dashboard is specic to Horizon
6.x and later environments.
Status and performance information for
application pools and their associated farms,
RDS hosts, application sessions, applications,
and Horizon clients.
N This dashboard is specic to Horizon
6.x and later environments.
Usage data for all of the desktop pools in your
Horizon environment, including VDI desktop
pools.
Detailed information about all types of
sessions running in your Horizon
environment, including VDI desktop sessions,
RDS desktop sessions, and application
sessions.
Assess Horizon pod usage, client
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performance, and the overall
user experience
View the top Horizon-related
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alerts
View detailed information about
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all connected sessions running in
your vRealize Operations for
Horizon environment
View all existing alerts of the
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system.
Understand the relationships
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between objects in your Horizon
infrastructure
Assess the underlying vSphere
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and Horizon infrastructure
Identify and troubleshoot poorly
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performing remote sessions
Troubleshoot poorly performing
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desktop virtual machines and
sessions
Identify the RDS hosts that are
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using the most resources
Troubleshoot poorly performing
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RDS desktop and application
sessions
Understand the relationships
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between objects in your
application infrastructure
Troubleshoot remote
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applications
View active and disconnected
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sessions and identify session
trends for selected desktop pools
View top alerts for selected
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desktop pools
Collect in-guest process data
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from desktop sessions
Troubleshoot poorly performing
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sessions
Identify when session problems
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occurred
Collect in-guest process data
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from desktop sessions
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Chapter 1 Monitoring Your Horizon Environment
Table 1‑1. Horizon Dashboard Summary (Continued)
Horizon Dashboard What It Shows When To Use It
“Horizon RDS Host Details
Dashboard,” on page 16
“Horizon Adapter Self Health
Dashboard,” on page 17
“Horizon End User Experience
Dashboard,” on page 18
“Horizon Root Cause Analysis
Dashboard,” on page 19
Detailed information about the RDS hosts in
your Horizon environment.
Health information for your Horizon adapters
and the broker agents connected to those
adapters. This dashboard also contains license
compliance information.
Health information for your resources.
Detailed information on specic metrics,
including performance over time.
View desktop and application
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sessions currently running on
selected RDS hosts
Identify when RDS host
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problems occurred
Collect and view in-guest
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process data from RDS hosts
Troubleshoot Horizon adapter
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problems
Monitor license use
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Troubleshoot problems related
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to vCenter resources adapter.
Troubleshoot problems related
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to specic object-related metrics.
Horizon Overview Dashboard
The Horizon Overview dashboard shows the overall status of your Horizon environment. Use the Horizon
Overview dashboard to visualize the end-to-end environment, its underlying environment, and alerts.
The Horizon Top Alerts widget shows the alerts of the greatest signicance for Horizon objects. When you
select a pod in the Horizon Pods widget, the Pod Indicator Metrics, Pod Session Metrics, and Pod Capacity
Metrics widgets show data for the pod that you selected.
Tips for Using the Horizon Overview Dashboard
Click an alert in the Horizon Top Alerts widget to open the alert details.
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Use the Horizon Pods widget to determine the total number of sessions, including the number of
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connected and disconnected sessions, for a selected pod. Use the Pod Session Metrics widget to view
desktop, application, PCoIP, RDP, and Blast metrics.
The vCenter Server Instance widget shows the vCenter that the View pod is associated with. It includes
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vCenter name, vCenter CPU capacity usage, vCenter usable memory, vCenter disk capacity remaining,
and collecting status.
The Capacity remaining widget shows the capacity related information of the selected vCenter in
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vCenter Server Instance widget. It shows the graph of used capacity and remaining capacity.
The Reclaimable Capacity widget shows the reclaimable capacity of the selected vCenter in the vCenter
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Server Instance widget. It shows the reclaimable CPU, memory, and disk. It also shows the percentage
of VMs in dierent status.
Use the Access Point widget to see the status of multiple Access Points, including blast and PCoIP
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session counts, usage percentage (i.e., the percentage of the maximum number of sessions actually
used), IP addresses, and collection status. Select an Access Point from the list and click on the Object
Details icon to details about each Access Point (e.g., health and active alerts); you can also congure
alert thresholds for session usage.
You can congure the session level usage for an Access Point that triggers an alert. For example, you
may want to trigger an alert if session usage reaches 90% of an AD's capacity. To do so:
a Click Home.
b Click Content in the vRealize Operations Manager for Horizon's sidebar.
c Click Symptom and Metric/Property Symptom .
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VMware vRealize Operations for Horizon Administration
d Filter for "Access Point" (or simply "access").
e Double-click on Session Usage and congure the alert to the desired value (e.g., 90%).
Horizon Help Desk Dashboard
Use the Horizon Help Desk dashboard to view detailed information about all connected sessions running in
your Horizon environment. The Connected Sessions widget lists all the connected VDI desktop sessions,
RDS desktop sessions, and application sessions in your environment. It is the master widget for the
dashboard.
Tips for Using the Horizon Help Desk Dashboard
Use the All Environment Alerts widget to view all existing alerts of the system. Click each alert to get
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detailed information.
Use the Selected User Session Alerts widget to view alerts of the selected session. Click each alert to get
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detailed information.
Use the Selected Session Related Objects widget to look at the related object of the selected session.
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Use the Session Related Metrics widget to view metrics of the selected object in the Selected Session
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Related Objects widget (Health, Workload, Logon Time, Round-Trip Latency, TX Bandwidth, RX
Bandwidth, TX Packet Loss, and the RX Packet Loss for the session object). Additionally, if any session
has an associated App Volumes App Stack, it will be displayed in the Aached App Stack column.
N There is no data on TX Bandwidth for Horizon 7.3 Blast sessions.
Use the Session Logon Breakdown widget to view important login metrics, prole load time, App
n
Volumes App Stack aach time, shell load time, and Interactive session time. You can view logon time
metrics in Environments > All Objects > connected sessions > All Metrics|Session, including the time
it takes to broker the session, start the VM, authenticate a user, and apply a group policy (GPO). Timing
proler events are disabled by default. To enable the timing proler for a server, use vdmadmin.exe. For
example, on the connection broker as Administrator:
n n
n
For this server: "C:\Program Files\VMware\VMware View\Server\tools\bin\vdmadmin.exe" -I -
timingProfiler -enable
For a dierent server: "C:\Program Files\VMware\VMware View\Server\tools\bin\vdmadmin.exe" -
n
I -timingProfiler -enable -server {server | ip}
Run actions in the Session Processes widget to obtain information about in-guest desktop processes and
their resource use, including CPU, memory, and I/O use. The Get Desktop Processes and Get Desktop
Services actions can help you determine which desktop processes and applications are using the most
resources. The Get Desktop/Client Traceroute action provides information about network distance and
quality between the desktop and client.
Use the Virtual Desktop widget to show the related virtual machine of the selected session. If you install
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a vGPU adapter, you can use the Horizon Root Cause Analysis dashboard to check information of the
vGPU related to the selected virtual machine.
Use the VM Metrics widget to show metrics of the related virtual machine, VM Health, VM Workload,
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CPU, CPU Ready, CPU Contention, Co-stop, vCPU Count, recommended vCPU , Memory, Disk
Latency, Disk IOPs, Memory Swap .
Use the Horizon Client Details widget to show the client info of selected session.
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Use the VM Host widget to show the ESXi host of the related VM that is hosting the selected session.
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Use the Host Metrics widget to see metrics of the related host.
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Chapter 1 Monitoring Your Horizon Environment
Horizon Infrastructure Dashboard
Use the Horizon Infrastructure dashboard to quickly assess the underlying vSphere and Horizon
infrastructure that supports your Horizon environment.
The Horizon Infrastructure Dashboard includes the Horizon Infrastructure Hosts, Horizon VDI Desktop
VMs, Horizon Datastores, Horizon RDS Hosts, and Heat Map widgets. These widgets show information
about the health, workload, and connectivity of infrastructure hosts, remote desktops, and datastores, RDS
(Microsoft Remote Desktop Services) hosts in your Horizon environment.
You can select an object in any widget and click the Dashboard Navigation buon on the widget toolbar to
navigate to vSphere dashboards. You can double-click an object to navigate to the object Summary tab in
vRealize Operations Manager.
N RDS hosts are specic to Horizon 6.x and later environments.
Tips for Using the Horizon Infrastructure Dashboard
The colored rectangles in each widget represent particular objects. For example, in the Horizon VDI
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Desktop VMs widget, each rectangle represents a particular virtual machine. You can point to a
rectangle to view basic information about its associated object.
The size of the rectangle indicates the value of one metric, the color of the rectangle indicates the value
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of another metric, and the widget conguration determines which metric values the widget shows. For
example, if you select Sized by Workload - Colored by Health from the drop-down
menu, rectangles are sized according to the value of the workload aribute and are colored according to
the value of the health aribute. Red indicates a low value and green indicates the high end of the value
range.
Horizon User Sessions Dashboard
The Horizon User Sessions dashboard provides a quick view of all types of sessions running in your
Horizon environment. The widgets on the dashboard are organized into three columns: the left column
contains widgets for VDI desktop sessions, the middle column contains widgets for RDS desktop sessions,
and the right column contains widgets for application sessions. Each column contains a Heat Map widget
and four Top-N Analysis widgets.
You can click the Dashboard Navigation buon on any widget toolbar to navigate to the Horizon Remote
Session Details dashboard and see detailed information about a particular session.
N RDS desktop sessions and application sessions are specic to Horizon 6 and later environments.
Tips for Using the Horizon User Sessions Dashboard
The colored rectangles in the VDI Desktop Sessions, RDS Desktop Sessions, and Application Sessions
n
widgets represent particular objects. For example, in the VDI Desktop Sessions widget, each rectangle
represents a particular VDI desktop. You can point to a rectangle to view basic information about its
associated object.
The size of the rectangle indicates the value of one metric, the color of the rectangle indicates the value
n
of another metric, and the widget conguration determines which metric values the widget shows. For
example, if you select Sized by Workload - Colored by Health from the drop-down
menu, rectangles are sized according to the value of the workload metric and are colored according to
the value of the health metric. Red indicates a low value and green indicates the high end of the value
range.
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