VIZIO
QUICK START GUIDE
Models D32-D1, D32h-D1, & D32x-D1
IMPORTANT SAFETY INSTRUCTIONS
Your TV is designed and manufactured to operate within dened design limits. Misuse may result in electric shock
or re. To prevent your TV from being damaged, the following instructions should be observed for the installation,
use, and maintenance of your TV. Read the following safety instructions before operating your TV. Keep these
instructions in a safe place for future reference.
• To reduce the risk of electric shock or component damage, switch o the power before connecting other
components to your TV.
• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
ampliers) that produce heat.
• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with
one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade
or the third prong are provided for your safety. If the provided plug does not t into your outlet, consult an
electrician for replacement of the obsolete outlet.
• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
• Only use attachments/accessories specied by the manufacturer.
• Use only with the cart, stand, tripod, bracket, or table specied by the manufacturer, or sold with the
apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury
from tip-over.
• Unplug this apparatus during lightning storms or when unused for long periods of time.
• Refer all servicing to qualied service personnel. Servicing is required when the apparatus has been damaged in
any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally or has been dropped.
• Unplug the power cord before cleaning your TV.
• When moving your TV from an area of low temperature to an area of high temperature, condensation may
form in the housing. Wait before turning on your TV to avoid causing re, electric shock, or component damage.
• A distance of at least three feet should be maintained between your TV and any heat source, such as a radiator,
heater, oven, amplier etc. Do not install your TV close to smoke. Operating your TV close to smoke or moisture
may cause re or electric shock.
• Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure reliable
operation of your TV and to protect it from overheating, be sure these openings are not blocked or covered. Do
not place your TV in a bookcase or cabinet unless proper ventilation is provided.
• Never push any object into the slots and openings on your TV cabinet. Do not place any objects on the top of your
TV. Doing so could short circuit parts causing a re or electric shock. Never spill liquids on your TV.
• Your TV should be operated only from the type of power source indicated on the label. If you are not sure of the
type of power supplied to your home, consult your dealer or local power company.
• Do not apply pressure or throw objects at your TV. This may compromise the integrity of the display. The
manufacturer’s warranty does not cover user abuse or improper installations.
• The power cord must be replaced when using dierent voltage than the voltage specied. For more information,
contact your dealer.
• When connected to a power outlet, power is always owing into your TV. To totally disconnect power, unplug
the power cord.
• The lightning ash with arrowhead symbol within an equilateral triangle is intended to alert the user to the
presence of un-isolated, dangerous voltage within the inside of your TV that may be of sucient magnitude to
constitute a risk of electric shock to persons.
• Do not overload power strips and extension cords. Overloading can result in re or electric shock.
• The wall socket should be installed near your TV and easily accessible.
• Only power of the marked voltage can be used for your TV. Any other voltage than the specied voltage may
cause re or electric shock.
• Do not touch the power cord during lightning. To avoid electric shock, avoid handling the power cord during
electrical storms.
• Unplug your TV during a lightning storm or when it will not be used for long period of time. This will protect your
TV from damage due to power surges.
• Do not attempt to repair or service your TV yourself. Opening or removing the back cover may expose you to
high voltages, electric shock, and other hazards. If repair is required, contact your dealer and refer all servicing
to qualied service personnel.
• WARNING: Keep your TV away from moisture. Do not expose your TV to rain or moisture. If water penetrates
into your TV, unplug the power cord and contact your dealer. Continuous use in this case may result in re or
electric shock.
• Do not use your TV if any abnormality occurs. If any smoke or odor becomes apparent, unplug the power cord
and contact your dealer immediately. Do not try to repair your TV yourself.
• Avoid using dropped or damaged appliances. If your TV is dropped and the housing is damaged, the internal
components may function abnormally. Unplug the power cord immediately and contact your dealer for repair.
Continued use of your TV may cause re or electric shock.
• Do not install your TV in an area with heavy dust or high humidity. Operating your TV in environments with
heavy dust or high humidity may cause re or electric shock.
• Follow instructions for moving your TV. Ensure that the power cord and any other cables are unplugged before
moving your TV.
• When unplugging your TV, hold the AC/DC power adapter, not the cord. Pulling on the power cord may damage
the wires inside the cord and cause re or electric shock. When your TV will not be used for an extended period
of time, unplug the power cord.
• To reduce risk of electric shock, do not touch the connector with wet hands.
• Insert batteries in accordance with instructions. Incorrect polarities may cause the batteries to leak which can
damage the remote control or injure the operator. Do not expose batteries to excessive heat such as sunshine,
re or the like.
• If any of the following occurs, contact the dealer:
- The power cord fails or frays.
- Liquid sprays or any object drops into your TV.
- Your TV is exposed to rain or other moisture.
- Your TV is dropped or damaged in any way.
- The performance of your TV changes substantially.
• This apparatus shall not be exposed to dripping or splashing and no objects lled with liquids, such as vases,
shall be placed on the apparatus.
• The mains plug or appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
• CAUTION - These servicing instructions are for use by qualied service personnel only. To reduce the risk of
electric shock, do not perform any servicing other than that contained in the operating instructions unless you
are qualied to do so.
• The lightning ash with arrowhead symbol within an equilateral triangle is intended to alert the user
to the presence of uninsulated DANGEROUS VOLTAGE within the product’s enclosure that may be of
sucient magnitude to constitute a risk of electrical shock to persons.
This product qualies for ENERGY STAR in the “factory default” setting and
this is the setting in which power savings will be achieved. Changing the
factory default picture settings or enabling other features will increase
power consumption that could exceed the limits necessary to qualify for
ENERGY STAR rating. For more information on the ENERGY STAR program,
refer to energystar.gov.
h
TELEVISION ANTENNA CONNECTION PROTECTION
Ground Clamp
Electric Service Equipment
• If an outside antenna/satellite dish or cable system is to be connected to the
TV, make sure that the antenna or cable system is electrically grounded to
provide some protection against voltage surges and static charges.
• Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides
information with regard to proper grounding of the mast and supporting
structure, grounding of the lead-in wire to an antenna discharge unit, size of
the grounding conductors, location of antenna discharge unit, connection to
grounding electrodes, and requirements of the grounding electrode.
Antenna Lead In Wire
Antenna Discharge Unit
(NEC Section 810-20)
Grounding Conductors
(NEC Section 810-21)
Ground Clamps
Power Service Grounding Electrode System
(NEC ART 250, part H)
• Lightning Protection: For added protection of the TV during a lightning storm
or when it is left unattended or unused for long periods of time, unplug the TV
from the wall outlet and disconnect the antenna or cable system.
• Power Lines: Do not locate the antenna near overhead light or power circuits,
or where it could fall into such power lines or circuits. Remember, the screen
of the coaxial cable is intended to be connected to earth in the building
installation.
Take a moment to register your product at
VIZIO.COM/PRODUCT-REGISTRATION
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SUPPORT.VIZIO.COM
Find help with:
• New product setup
• Connecting your devices
• Technical problems
• Product updates and more
Live chat
support available
You can also contact our
award-winning support team at:
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PACKAGE CONTENTS
VIZIO LED HDTV
TV Stands
with Batteries
Power Cable
This Quick Start GuideRemote Control
4 x Phillips Screws
USING THE REMOTE
Change the currently-displayed input.
INPUT
A/V CONTROLS
Control USB media player and some apps.
CLOSED CAPTIONS
Open the closed caption menu.
EXIT
Close the on-screen menu.
OK
Select the highlighted menu option.
BACK
Go to the previous on-screen menu.
VOLUME UP/DOWN
Increase or decrease
loudness of the audio.
MUTE
Turn the audio o or on.
WIDE
Change the display mode.
NUMBER PAD
Manually enter a channel.
ENTER
Conrm channel or passcode
entered using the number pad.
Quickly launch the pictured App.
APP LAUNCHER
(Also turns the TV on if it is o.)
POWER
Turn TV on or o.
MENU
Display the on-screen menu.
INFO
Display the info window.
ARROW
Navigate the on-screen menu.
GUIDE
Display the info window.
V BUTTON
Open the VIA dock.
CHANNEL UP/DOWN
Change the channel.
LAST
Return to the channel last viewed.
PIC
Opens the picture mode menu.
DASH
Use with number pad to manually
enter a digital sub-channel.
(For example, 18-4 or 18-5.)
INSTALLING THE BASE
1
Place the TV screen-down on a clean, at surface.
To prevent scratches or damage to the screen, place the TV on a soft surface such as a blanket.
2
Insert stands into the base of the TV. (The stands are identical)
Secure each stand to the TV with two (2) Phillips screws (included).
Insert the screws into the back of the TV and tighten them using a Phillips screwdriver.
When you are nished, place the TV on a stable, level surface.
CONNECTING YOUR DEVICES
FIRST-TIME SET-UP
Connect all of your
devices rst.
1
Choose ONE connection
type for each device.
BACK OF TV
Match colored connectors
to colored ports.
Green
Yellow
Blue
Red
White
White
Red
Red
HDMI CABLE
BEST
*
•
DIGITAL
• HD VIDEO (1080p)
• HD AUDIO
**
Commonly-Connected
Devices:
COMPONENT CABLE
BETTER
Match colored connectors to colored ports.
COAXIAL CABLE
BETTER
AV CABLE
*
GOOD
Match colored connectors to colored ports.
*
Cables are not included.
*
*
•
ANALOG
• HD VIDEO (1080p)
• STEREO AUDIO
•
ANALOG
• HD VIDEO (1080i)
**
Cable or Satellite Boxes
Blu-ray™ or DVD Players
**
• STEREO AUDIO
•
ANALOG
• VIDEO (480i)
• STEREO AUDIO
**
Maximum resolution.
**
Game Consoles
2
3
Remove the battery cover by pressing gently on the
logo and sliding away from the remote.
Insert the included batteries.
Gently slide the battery cover back into place.
Connect the power cord to the back of the TV.
The at edge of the connector goes toward the
inside of the TV.
Plug the power cord into an electrical outlet.
4
Back of Television
Ethernet
Cable
5
Choose your mode.
Select Store Demo for in-store display.
Select Home Use for in-home use.
Seleccione "Home Use" por Modo de Casa o "Store Demo" por Demostración de Tienda.
Choisissez "Home Use" pour Mode Domicile ou "Store Demo" pour Démonstration de Magasin.
Store Demo Home Use
If you have a high-speed Internet connection,
connect an Ethernet cable from your modem/
router to the back of the TV as shown.
For the best Smart TV experience, VIZIO
recommends using an Ethernet cable. However,
your TV also has built-in Wi-Fi. See the
Connecting to the Internet with Wi-Fi
more information.
section for
Turn the TV on by pressing the
Power button on the remote.
The Setup App is displayed.
Use the Arrow buttons on the remote to
highlight Home Use and press OK.
Follow the on-screen instructions to complete
the rst-time setup.
VIEWING THE ON-SCREEN USER MANUAL
Help
Network
Sleep
Timer
Input CC
ABC
Audio
Wide
Normal
Picture
Settings
PanoramicWide Zoom
2D 3DExit
1
MENU
Button
Press the MENU button on the Remote
Control to display the TV SETTINGS menu.
2
VIZIO
TV SETTINGS
Picture
Audio
Timers
Network
Channels
CC
Closed Captions
Devices
System
Guided Setup
User Manual
Highlight User Manual and press OK.
User
Manual
Use the Up and Down Arrow buttons to select the chapter you want to view.
Use the Left and Right Arrow buttons to browse through the pages in
each chapter.
Press the EXIT button to exit the on-screen User Manual.
CONNECTING TO THE INTERNET WITH Wi-Fi
Help
Network
Sleep
Timer
Input CC
ABC
Audio
Wide
Normal
Picture
Settings
PanoramicWide Zoom
2D 3DExit
Help
Network
Sleep
Timer
Input CC
ABC
Audio
Wide
Normal
Picture
Settings
PanoramicWide Zoom
2D 3DExit
1
If you have already set up a wireless
connection during the rst-time setup,
you can skip this section.
To connect to a wireless network you will need:
Wireless Router
High-speed Internet connection
SSID (Wireless network name)
Network Password
For streaming video, your Internet connection speed
should be 1.5 Mbps or higher.
If you don’t know how fast your connection speed is,
contact your Internet Service Provider (ISP).
2
VIZIO
TV SETTINGS
Picture
Audio
Timers
Network
Channels
CC
Closed Captions
Devices
System
Guided Setup
User Manual
Press the MENU button to display the TV SETTINGS
menu. Use the Arrow Buttons to highlight Guided
Setup and press OK. The Guided Setup menu is
displayed.
Highlight Network Setup and press OK. The Network
Setup guide is displayed.
VIZIO
GUIDED SETUP
Channel Setup
Network Setup
3
If you are having trouble connecting
to your network, check your router
placement:
• Walls and large metal objects can block
the signal.
• Other devices broadcasting at 2.4 or
5GHz can interfere with the signal.
O
• Wall blocks signal
• Furniture blocks
signal
• Far from TV
Highlight the name of your wireless network (this is
the network’s SSID) and press OK.
If you do not see your SSID, you will need to enter it
manually by selecting Hidden Network. For more
information, see the TV’s User Manual.
Using the on-screen keyboard, enter your network’s
password, then highlight Connect and press OK.
Wireless Router
P
• No wall blocks signal
• No furniture blocks
signal
• Close to TV
GETTING STARTED WITH VIZIO INTERNET APPS PLUS
VIZIO Internet Apps Plus® (V.I.A. Plus) delivers
popular online content to your TV. V.I.A. features
a selection of Apps that allow you to watch movies
and TV shows, listen to music, get weather and news
information, and more–all on demand.
A high-speed Internet connection is
required to receive product updates and
to access online content.
Press the OK button to launch an App.
Press the Left/Right Arrow buttons to scroll through the Apps on
the dock. (The highlighted App is in the center of the dock.)
Press the V Button to display the V.I.A. Plus App Dock.
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps window.
®
The fullscreen V.I.A. Plus Apps window allows you to add and store apps. The Apps on the rst page are
displayed in the Dock and Apps on additional pages can be moved to the Dock.
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps window.
My Apps
Features the apps
installed on your TV.
App Tabs
Browse through
apps on these tabs
and add them to
Installed Apps
your My Apps tab.
The Apps displayed
here are also
available in the
V.I.A. Plus App Dock.
Note: App location, appearance, and availability subject to change without notice.
You can also open
the app directly
from the app store.
HELP TOPICS
How do I return to the
Setup App?
There is a picture, but
there is no sound.
• The on-screen menu has guided setup. Press MENU, then select Guided Setup. Select the type of setup
you need and press OK. The Setup App will begin.
• To reset the TV to factory defaults, press MENU > System > Reset & Admin > Reset TV to Factory
Defaults. If you have changed the default Parental Control Passcode, enter it now. Select Reset.
Remember that all of your settings will be lost.
• Press the VOLUME UP button on the remote.
• Press the MUTE button on the remote to ensure that mute is o.
• Press MENU > Audio. Be sure TV Speakers is set to On.
• If you have an audio device connected to your TV, press MENU > Audio and set Volume Control to
External.
The TV displays
“No Signal.”
There are black/gray
bars on the top/bottom/
sides of the screen.
There is no power.
The V.I.A. App is
not working.
I am having trouble
connecting to
my network.
The remote is
not responding.
• Be sure your connected devices are turned on.
• Press the INPUT button on the remote and select the input to which your device is connected (HDMI-1,
HDMI-2, COMP, etc.).
• Note that some television channels add black bars to the picture.
• Set the TV to Wide or Zoom mode. Press the WIDE button, highlight Wide or Zoom, and press OK.
• Adjust the video settings of your external device
• Be sure the power cord is securely connected to the AC socket
on the TV and to a working electrical outlet.
• Press the POWER button on the remote or on the side of the TV.
• If the above steps do not work, try plugging the power cord into a dierent outlet.
• Be sure your TV is connected to the Internet.
• Restart the App by pressing the EXIT button to close the App, then open the App.
• Reboot your TV by pressing the POWER button on the remote, then turn it back on.
• If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the TV.
• If you are connecting wirelessly, try repositioning your router for the best connection.
• Turn o all devices. Restart your router/modem.
• Try to use another internet-connected device. If it is not working, call your Internet Service Provider (ISP).
• Make sure the batteries are properly inserted, matching the - and + symbols.
• Replace the batteries with fresh ones.
VIZIO RECOMMENDS
Ultimate Home Theater Experience - 40" 5.1 Sound Bar System
Enjoy the ultimate home theater experience with VIZIO’s 40" 5.1 Sound Bar System. Featuring a rened
all-metal design with a distinguished nishing process, the system harmoniously delivers incredible audio.
With HDMI support and Bluetooth with aptX
®
, the system delivers the best possible audio quality.
Available at www.VIZIO.com
This Product Sold Separately
LEGAL INFORMATION
Software Licenses
All software is provided subject to a software license agreement(s) and you agree
that you will be bound by such license agreement(s) in addition to these terms.
Export Regulations
Customer acknowledges that the VIZIO products, which include technology and
software, are subject to customs and export control laws in the United States
(“US”). The products may also be subject to the customs and export control laws
and regulations of the country in which the products are manufactured and/or
received.
Internet Connectivity
Network conditions, environmental and other factors may negatively aect
connectivity and the resulting video quality, if any.
The applications and content of the applications pictured herein or described
in accompanying documentation may only be available in certain countries or
languages, may require additional fees or subscription charges, and may be subject
to future updates, modications or discontinuation without notice. VIZIO has no
control over third party applications or content and assumes no responsibility for
the availability or interruption of such applications or content. Additional third
party terms, conditions and restrictions apply.
Information in this Quick Start Guide is subject to change without notice. To
review the most updated version of this Quick Start Guide and the associated User
Manual, go to http://www.vizio.com.
© 2015 VIZIO, Inc. All Right Reserved.
This Quick Start Guide may not be copied in whole or in part without the written
permission of VIZIO, Inc. VIZIO, Inc. has made reasonable eorts to ensure
the accuracy of the information provided herein. All product specications,
functionality, features, congurations, performance, design and other product
information described herein are subject to change without notice. VIZIO, Inc. is
not responsible for typographical, technical, or descriptive errors.
VIZIO, the VIZIO logo, the V logo, and other terms and phrases are trademarks or
registered trademarks of VIZIO, Inc.
HDMI, HDMI High-Denition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing LLC.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered
trademarks, and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved.
Dolby and the double-D symbol are registered trademarks of
Dolby Laboratories.
Other names of companies, products, and services used in this Quick Start Guide
may be trademarks, trade names or service marks of others and VIZIO, Inc. disclaims any interest in trademarks, trade names or service marks other than its
own. Mention of non-VIZIO products is for informational purposes only.
REGULATORY INFORMATION
FCC Class B Radio Interference Statement
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment o and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Notice
The changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply
with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modication to this equipment. It is the responsibilities of the user to
correct such interference.
FCC Warning
Changes or modications not expressly approved by the party responsible for
compliance with the FCC Rules could void the user’s authority to operate this
equipment.
Caution
Always use an AC/DC power adapter that is properly grounded. Use the AC cords
listed below for each area.
Canada Notice for License-Exempt Radio Apparatus
This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to
the following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
This device operates on a no-protection no-interference basis. Should the user seek to
obtain protection from other radio services operating in the same TV bands, a radio
licence is required. Please consult Industry Canada’s document CPC-2-1-28, Optional
Licensing for Low-Power Radio Apparatus in the TV Bands, for details.
Cet appareil est conforme aux CNR exempts de licence d’Industrie Canada. . Son
fonctionnement est sujet aux deux conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable, et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de
provoquer un fonctionnement indésirable
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique
de la classe B est conforme à la norme NMB-003 du Canada.
Declaración de México:
La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que
este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo
debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no
deseada.
No recibe señales de television digital.
LIMITED WARRANTY
FOR UNITED STATES AND CANADA ONLY
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY.
BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT
AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY (30)
DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER WHERE
YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action waiver for United States
residents. If you live in the United States, the binding arbitration agreement and class action waiver
aect your rights under this warranty. Please read the text under the section titled “Binding Arbitration
Agreement; Class Action Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for one (1) year from
the date of original purchase. For commercial use, VIZIO warrants this product on the terms set forth
below for ninety (90) days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the product is used
normally in accordance with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser of a new product.
The purchase must have been made from an authorized retailer in the United States (including Puerto
Rico) or Canada. The product must also be located in the country where it was purchased at the time
of warranty service.
Zero Bright Pixel Defect Guarantee (TVs Only)
Your product may qualify for a warranty against “zero bright pixel” defects for the duration of the
warranty on select new product purchases. To determine if this guarantee applies to your product, refer
to the model’s product information page at www.vizio.com, look for the “zero bright pixel” guarantee on
the box, or contact VIZIO Technical Support at the email address or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting.
To obtain warranty service, contact VIZIO Technical Support via email at TechSupport@VIZIO.com or
via phone at 877 MY VIZIO (877-698-4946). The VIZIO Technical Support hours are 6:00AM to 9:00PM
Monday through Friday and 7:00AM to 4:00PM Saturday and Sunday, Pacic Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service center. You may be
required to supply a purchase receipt (or copy) to show that the product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the product in its original packaging
or in packaging that aords an equal degree of protection. VIZIO Technical Support will provide
instructions for packing and shipping the product to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN
THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product
will be restored to its original state. You will be responsible for restoring all applicable user data and
downloaded applications. Recovery and reinstallation of user data and downloaded applications is not
covered under this warranty. In order to protect your personal information, VIZIO recommends that you
always clear all personal information from the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option) repair or replace it,
or refund the purchase price to you. There will be no charge for parts or labor during the warranty period.
Replacement parts may be new or recertied at VIZIO’s option and sole discretion. Replacement parts and
VIZIO’s labor are warranted for the remaining portion of the original warranty or for ninety (90) days from
warranty service, whichever is longer.
Types of Service
TVs that are 32 inches or larger will usually be serviced in-home. In-home service requires complete and
easy access to the product and does not include de-installation or re-installation of the product. In-home
service is subject to availability. VIZIO will provide other service options when in-home service is not
available.
All other VIZIO products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not
responsible for transportation costs to the service center, but VIZIO will cover return shipping to the
customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation;
(d) improper voltage supply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of
God; (h) customer misuse, modications or adjustments; (i) installation, set-up, or repairs attempted by
anyone other than by a VIZIO authorized service center; (j) products with unreadable or removed serial
numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”, “FACTORY
RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satised With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt to resolve the issue
informally with VIZIO. If you are unable to resolve the issue informally and wish to le a formal claim
against VIZIO, and if you are a resident of the United States, you must submit your claim to binding
arbitration according to the procedures described below, unless an exception applies. Submitting a claim
to binding arbitration means that you do not have the right to have your claim heard by a judge or jury.
Instead your claim will be heard by a neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR HAVE OPTED OUT AS
DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT,
INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS WARRANTY, A
BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S SALE, CONDITION OR PERFORMANCE, WILL BE
SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND
CONDUCTED BY A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN ARBITRATION ASSOCIATION, IN
ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY PROCEDURES FOR
CONSUMER-RELATED DISPUTES. You may learn more about the American Arbitration Association and its
rules for arbitration by visiting www.adr.org or by calling 800-778-7879. Since this warranty concerns a
transaction in interstate or international commerce, the Federal Arbitration Act will apply.
The ling fees to begin and carry out arbitration will be shared between you and VIZIO, but in no event
will your fees ever exceed the amount allowable by the American Arbitration Association, at which point
VIZIO will cover all additional administrative fees and expenses. VIZIO waives its right to recover attorneys’
fees in connection with any arbitration under this warranty. If you are the prevailing party in an arbitration
to which the Supplementary Procedures for Consumer-Related Disputes applies, then you are entitled to
recover attorneys’ fees as the arbitrator may determine.
The dispute will be governed by the laws of the state or territory in which you resided at the time of
your purchase (if in the United States). The place of arbitration will be Irvine, California, or your county
of residence (if in the United States). The arbitrator will have no authority to award punitive or other
damages not measured by the prevailing party’s actual damages, except as may be required by statute.
The arbitrator will not award consequential damages, and any award will be limited to monetary damages
and will include no equitable relief, injunction, or direction to any party other than the direction to pay a
monetary amount. Judgment on the award rendered by the arbitrator will be binding and nal, except
for any right of appeal provided by the Federal Arbitration Act, and may be entered in any court having
jurisdiction. Except as may be required by law, neither you nor VIZIO nor an arbitrator may disclose the
existence, content, or results of any arbitration under this warranty without the prior written consent of
you and VIZIO.
ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON
AN INDIVIDUAL BASIS. VIZIO AND YOU AGREE THAT NO PARTY WILL HAVE THE RIGHT OR AUTHORITY
FOR ANY DISPUTE TO BE ARBITRATED AS A CLASS ACTION, A PRIVATE ATTORNEY GENERAL ACTION, OR
IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE
CAPACITY.
NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER
ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ANY SUCH
ARBITRATION OR PROCEEDING.
Exceptions to Binding Arbitration Agreement and Class Action Waiver
IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AGREEMENT AND CLASS ACTION
WAIVER, THEN: (1) you must notify VIZIO in writing within sixty (60) days of the date that you purchased
the product; (2) your written notication must be mailed to VIZIO at 39 Tesla, Irvine, CA 92618, Attn: Legal
Department; and (3) your written notication must include (a) your name, (b) your address, (c) the date
you purchased the product, and (d) a clear statement that you wish to opt out of the binding arbitration
agreement and class action waiver.
In addition, you may pursue a claim in small claims court in your county of residence (if in the United
States) or in Orange County, California. In such case the provisions of the section titled “Binding Arbitration
Agreement; Class Action Waiver (U.S. Residents)” will not apply.
Exclusions and Limitations
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, THERE ARE NO EXPRESS WARRANTIES OTHER
THAN THOSE DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WILL BE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
VIZIO WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL
LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, EVEN IF VIZIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF
THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES AND PROVINCES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE
WHATSOEVER (INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, NO MATTER
WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT), VIZIO MAY, AT ITS SOLE AND EXCLUSIVE
OPTION AND IN ITS DISCRETION, REPAIR OR REPLACE YOUR PRODUCT, OR REFUND ITS PURCHASE
PRICE. AS NOTED, SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
How the Law Applies
This warranty gives you specic legal rights, and you may also have other rights, which vary from state to
state and province to province. This warranty applies to the greatest extent permitted by applicable law.
General
No employee or agent of VIZIO may modify this warranty. If any term of this warranty, other than the
class action waiver, is found to be unenforceable, that term will be severed from this warranty and all
other terms will remain in eect. If the class action waiver is found to be unenforceable, then the entire
section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” will not apply.
This warranty applies to the maximum extent not prohibited by law.
Changes to Warranty
This warranty may change without notice, but any change will not aect your original warranty. Check
www.vizio.com for the most current version.
FOR MEXICO ONLY
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF
THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS WARRANTY
CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE
VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT
FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
Warrantor
The warrantor under this warranty is VIZIO Sales & Marketing Mexico S. de R.L. de C.V.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for
one (1) year from the date of original purchase. For commercial use, VIZIO warrants
this product on the terms set forth below for ninety (90) days from the date of original
purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the
product is used normally in accordance with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser of a
new product. The purchase must have been made from an authorized retailer in Mexico.
The product must also be located in Mexico at the time of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
Your product may qualify for a warranty against “zero bright pixel” defects for the
duration of the warranty on select new product purchases. To determine if this guarantee
applies to your product, refer to the model’s product information page at www.vizio.mx,
look for the “zero bright pixel” guarantee on the box, or contact VIZIO Technical Support
at the email address or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.mx for additional help and
troubleshooting. To obtain warranty service, contact VIZIO Technical Support via email
at ApoyoTecnico.MX@VIZIO.com or via phone at 01-800-801-0096 or 001-855-472-7444.
The VIZIO Technical Support hours are 9:00AM to 6:00PM Monday through Friday,
Central Standard Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service center.
You may be required to supply a purchase receipt (or copy) to show that the product is
within the warranty period.
When you return a product to a VIZIO service center, you must ship the product in its
original packaging or in packaging that aords an equal degree of protection. VIZIO
Technical Support will provide instructions for packing and shipping the product to the
VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE
DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If
this occurs, your product will be restored to its original state. You will be responsible
for restoring all applicable user data and downloaded applications. Recovery and
reinstallation of user data and downloaded applications is not covered under this warranty.
In order to protect your personal information, VIZIO recommends that you always clear all
personal information from the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option)
repair or replace it, or refund the purchase price to you. There will be no charge for parts or
labor during the warranty period. Replacement parts may be new or recertied at VIZIO’s
option and sole discretion. Replacement parts and VIZIO’s labor are warranted for the
remaining portion of the original warranty or for ninety (90) days from warranty service,
whichever is longer.
Types of Service
Displays that are 32 inches or larger will usually be serviced in-home. In-home service
requires complete and easy access to the product and does not include de-installation or
re-installation of the product. In-home service is subject to availability. VIZIO will provide
other service options when in-home service is not available.
All other VIZIO products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover
return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper
operation; (d) improper voltage supply or power surges; (e) signal issues; (f) damage from
shipping; (g) acts of God; (h) customer misuse, modications or adjustments; (i) installation,
set-up, or repairs attempted by anyone other than by a VIZIO authorized service center;
(j) products with unreadable or removed serial numbers; (k) products requiring routine
maintenance; or (l) products sold “AS IS”, “CLEARANCE”, “FACTORY RECERTIFIED”, or by a
non-authorized reseller.
What to Do If You Are Not Satised With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt to
resolve the issue informally with VIZIO. If you are unable to resolve the issue informally
and wish to le a formal claim against VIZIO, you may do so.
Exclusions and Limitations
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, THERE ARE NO EXPRESS
WARRANTIES OTHER THAN THOSE DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, WILL BE LIMITED IN DURATION TO THE WARRANTY PERIOD SET
FORTH ABOVE. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU.
VIZIO WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA,
COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF VIZIO HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING
FROM ANY CAUSE WHATSOEVER (INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, NO MATTER WHETHER SUCH DEFECTS ARE DISCOVERABLE
OR LATENT), VIZIO MAY, AT ITS SOLE AND EXCLUSIVE OPTION AND IN ITS DISCRETION,
REPAIR OR REPLACE YOUR PRODUCT, OR REFUND ITS PURCHASE PRICE. AS NOTED, SOME
STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
How the Law Applies
This warranty gives you specic legal rights, and you may also have other rights, which vary
from state to state and province to province. This warranty applies to the greatest extent
permitted by applicable law.
General
No employee or agent of VIZIO may modify this warranty. If any term of this warranty
is found to be unenforceable, that term will be severed from this warranty and all other
terms will remain in eect. This warranty applies to the maximum extent not prohibited
by law.
Changes to Warranty
This warranty may change without notice, but any change will not aect your original
warranty. Check www.vizio.mx for the most current version.
INFORMATION EXCLUSIVELY FOR MEXICO
To make a warranty claim, or to obtain parts, components, supplies and accessories, you
may contact the importer of record, the warranty service provider, or the establishment
from whom you purchased the VIZIO product.
Importer of Record
VIZIO Sales & Marketing México S de RL de CV
Presidente Masaryk 111 Piso 1
Col. Polanco V Sección
Delegación Miguel Hidalgo
México Distrito Federal
C.P. 11560
Date of purchase:
Model:
Brand:
To make a warranty claim, present your product and either this warranty, duly stamped
by the establishment from whom you purchased the VIZIO product, or a valid invoice or
receipt showing the date of purchase.
Under the terms of this warranty, VIZIO or its representative must exchange parts and
components of the product and include labor and shipping expenses of the product on
which this warranty is valid, within the service network, at no cost to the consumer.
VIZIO is not obligated to honor the warranty in the following cases.
(a) When the product has been used under other than normal conditions.
(b) When the product has not been operated according to the accompanying instructions
for use.
(c) When the product has been altered or repaired by persons not authorized by VIZIO or
the respective seller.
© 2016 VIZIO INC. ALL RIGHTS RESERVED.
151110OC-US-A
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