Vivotek MS9390-HV User Manual
Panoramic Multi-sensor
MS9390-HV
Network Camera
User’s Manual
8MP • 180° Panoramic View • IP66 • IK10 • Smart IR
Smart Stream III • PoE • -20°C ~ 50°C Wide Operating Temperature
Rev. 1.0
VIVOTEK
Table of Contents
Overview
Revision History ...............................................................................................................................................3
Read Before Use ..............................................................................................................................................4
Package Contents ........................................................................................................................................4
Symbols and Statements in this Document ......................................................................................................5
Physical Description .........................................................................................................................................5
Hardware Installation .......................................................................................................................................8
Mounting Options .............................................................................................................................................8
Software Installation .......................................................................................................................................15
Network Deployment ......................................................................................................................................21
Ready to Use ..................................................................................................................................................24
Accessing the Network Camera
Using Web Browsers ......................................................................................................................................25
Using RTSP Players .......................................................................................................................................28
Using 3GPP-compatible Mobile Devices ........................................................................................................29
Using VIVOTEK Recording Software .............................................................................................................30
Main Page
Client Settings
Conguration
System > General settings .............................................................................................................................42
System > Homepage layout ..........................................................................................................................44
System > Logs ...............................................................................................................................................47
System > Parameters ....................................................................................................................................49
System > Maintenance ...................................................................................................................................50
Media > Image .............................................................................................................................................54
Media > Video ................................................................................................................................................65
Media > Video ................................................................................................................................................66
Media > Audio.................................................................................................................................................75
Network > General settings ............................................................................................................................76
Network > Streaming protocols ....................................................................................................................83
Network > SNMP (Simple Network Management Protocol) ...........................................................................92
Network > FTP ...............................................................................................................................................93
Security > User accounts ...............................................................................................................................94
Security > HTTPS (Hypertext Transfer Protocol over SSL) .................................................................96
Security > Access List ................................................................................................................................103
PTZ > PTZ settings ......................................................................................................................................108
Event > Event settings..................................................................................................................................112
Applications > Motion detection....................................................................................................................126
Applications > Tampering detection .............................................................................................................129
Applications > Audio detection ...................................................................................................................130
Applications > Package management - a.k.a., VADP (VIVOTEK Application Development Platform) .......132
Recording > Recording settings ..................................................................................................................135
Local storage > SD card management .........................................................................................................140
Local storage > Content management .........................................................................................................141
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3
25
31
36
41
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Appendix
URL Commands for the Network Camera ................................................................................................ 144
Technical Specications ...........................................................................................................................237
Technology License Notice ....................................................................................................................... 238
Electromagnetic Compatibility (EMC) .......................................................................................................239
....................................................................................................................................................
144
Overview
VIVOTEK’s MS9390-HV is the latest and most effcient panoramic network camera offered
in surveillance. Through the use of two wide angle lenses, electronic image stitching, and
high-resolution sensors, the 8MP 180° MS9390-HV is in a new class all by itself. With its
unique dual-sensor design, the MS9390-HV is able to maintain a higher vertical FOV than
most traditional multi-sensor panoramic cameras using 4 sensors. This higher vertical
FOV enables users to have more video coverage, thereby enabling them to capture more
evidence below the point of camera installation. The MS9390-HV goes even further with
WDR Pro technology for high contrast environments, 30fps at full resolution, and 180° IR
illuminators up to 20 meters, ensuring users with 24/7 comprehensive panoramic video
surveillance.
In addition to its panoramic image qualities, the MS9390-HV is also simple to install. It has
been designed to be directly wall mounted, including 20° of internal tilt adjustment on the
lenses to get the exact angle desired. With an IP66 weather proof and IK10 vandal proof
housing, the MS9390-HV can be installed in both indoor and outdoor scenarios. The only
accessory available for MS9390-HV is a sunshield, which is included with the camera.
To top it all off, the MS9390-HV utilizes H.265 compression and Smart Stream III
technology. This combination enables users to greatly save on storage and bandwidth
consumption usually associated with high resolution surveillance.
Revision History
■ Rev. 1.0: Initial release.
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Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before
installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package
Contents listed below. Take note of the warnings in the Quick Installation Guide before the Network
Camera is installed; then carefully read and follow the instructions in the Installation chapter to
avoid damage due to faulty assembly and installation. This also ensures the product is used
properly as intended.
The Network Camera is a network device and its use should be straightforward for those who
have basic networking knowledge. It is designed for various applications including video sharing,
general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the
Network Camera and ensure proper operations. For creative and professional developers, the URL
Commands of the Network Camera section serves as a helpful reference to customizing existing
homepages or integrating with the current web server.
Package Contents
■ MS9390-HV
■ Screws / desiccant bag / double-side tape
■ Sunshield
■ Alignment sticker
■ Rubber pad to the mount bracketr
■ Ethernet waterproof enclosure
■ Quick Installation Guide
■ T10 stardrivver
■ Mounting plate
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Symbols and Statements in this Document
i
INFORMATION:
inconvenient or problem situations.
NOTE
Tips
Electrical Hazard
: Notices provide guidance or advices that are related to the functional integrity of
the machine.
: Tips are useful information that helps enhance or facilitae an installation, function,
or process.
WARNING: or IMPORTANT:
dangerous or hazardous to the machine or you.
occur to an operator.
provides important messages or advices that might help prevent
: These statements indicate situations that can be
: This statement appears when high voltage electrical hazards might
Physical Description
Outer View
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Sunshield
Lens
IR lights
NOTE:
Microphone
Some of the sufx syntax used in model naming are listed below:
E w/ heater for extreme weather
Fx Focal length w/ number
T w/ Remote focus lens
R w/ PoE repeater
H w/ High Dynamic Range functionality
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Inner View
Lenses
IR LEDs
MicroSD card slot
Bottom View
IR LEDs
Microphone contacts
Reset button
Status LEDs
Ground screw
RJ45 Ethernet port
Bottom routing cap
Ethernet enclosure retention
clips
Tether wire safety hook
(to the mounting plate)
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Power Consumption
802.3at
3
7
ON
100~240V
LAN/PoE
AC
OFF
1
10
9
658
GE LAN GE LAN
4
2
PoE
injector
Due to its IR lights and onboard heater for operation in low temperature environments,
care should be taken when selecting the power source for the camera. Listed below are
the requirements for powering the camera:
Use conditions Power consumption & Input
≥-20ºC PoE - 15.2W (PoE Plus class 1 or class 2 mid-span or
switch)
In warmer areas that do not need a heater, a PoE+ switch can drive the camera. In areas
where temperature can drop below -20ºC, an AC 24V power adaptor is required.
IMPORTANT:
Many copper coated aluminum (CCA) and other non-standard conductors cabling products
are masqueraded as CAT5E or CAT6 cables. Please avoid using these CCA products
especially when cascading PoE cameras. It is a must to use Ethernet cables compliant
with the 3P/ETL standard.
IMPORTANT:
Please avoid having obstacles within 3 meters. The reection of IR lights in the night mode
from the nearby objects may blur the image.
3M / 4.8 feet
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Hardware Installation
1. Jot down the camera's MAC address from the product label. This is important if you
have multiple cameras at your installation site.
Network Camera
Model No: XXXXXX
MAC: 0002D1083236
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
Pat. 6,930,709
Made in Taiwan
Mounting Options
In addition to the standard wall-mount, you can use the mouting holes on the mounting
plate to install the camera to a single handy box or a 4" aquare junction box.
Note the A, B, C, D hole marks on the mounting plate.
A/B: Single handy box
C: Wall mount
D: 4” square junction box
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473 mm
If preferred, the camera can also be pole-mounted using the AM-114 mount head, AM-117
pole, and the AM-11G adapter.
AM-114
Note that this conguration is indoor only.
AM-117
34.45
114.38
AM-11G
Note the camera's eld of view when planning an installation. The horizontal view is
180º. When necessary, the vertical view is 80º. The lens module can be tilted down
to up to 20º
The eld of view is illustrated on the
left. Note that the higher the camera is
installed, the larger is the blind spot area
underneath the camera. The camera
can be mounted at a height of 3 meters
to cover a panoramic view area with its
center of view aiming at the horizon.
80º
20º
180º
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Below is the process for a standard wall-mount.
2. Use the included alignment sticker to drill mounting holes on the wall (the C holes). If
preferred, drill another hole of a diameter of approximately 2cm for routing the Ethernet
cable.
3. Hammer in the wall anchors and then install the mounting plate.
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4. Pass an Ethernet cable through the routing hole.
VIVOTEK
5. Pass an Ethernet cable through the waterproof cable gland components, and through the
rubber seal as shown below. Connect the Ethernet cable to the camera's RJ45 onnector.
Tighten the components to prevent water ingress.
5.5 ~ 6.5mm
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5. Press the Ethernet waterproof enclosure in between the retention clips at the back of the
camera. The retention clips will hold the enclosure in place. Connect the ground wire to
a grounded earth rod with a resistance smaller than 4Ω, with a section area larger than
25mm2, to a ground rod 1.5 meters into the ground.
The M3x5 screw is user-supplied.
M3*5
802.3at
3
7
ON
100~240V
AC
OFF
LAN/PoE
1
9
658
GE LAN GE LAN
4
2
1.5m
6. Remove the camera's top cover using the T10 stardriver.
x4
Torque: 6.5±0.5kgf-cm
10
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7. Connect the tether wire on the mounting plate to the safety latch hook on the back of the
camera.
8. Align the camera with the mounting plate, and then secure the T10 anti-tamper screws
to install the camera.
x4
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9. Install a Micro SD card.
GB
10
1
I
64
10. When the Ethernet and I/O wires connection is done and the camera is powered up, try
nd the camera using VIVOTEK's Shepherd utility.
Double-click on the camera's entry on Shepherd to open a web console with the
camera. A browser session will open.
The program will search for VIVOTEK Video Receivers, Video Servers or Network
Cameras on the same LAN.
Shepherd
LAN
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Browser
Software Installation
VIVOTEK
11. Install the
Shepherd
utility, which helps you locate and congure your Network Camera
in the local network. If your camera comes without the CD, go to VIVOTEK’s website,
and locate the utility in the Downloads > Software page.
11-1. Run the Shepherd utility.
11-2. The program will conduct an analysis of your network environment.
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11-3. The program will search for all VIVOTEK network devices on the same LAN.
11-4. After a brief search, the installer window will prompt. Click on the MAC and model
name that matches the one printed on the product label. You can then double-click on
the address to open a management session with the Network Camera.
Network Camera
Model No: MS9390-HV
MAC:0002D1730202
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Pat. 6,930,709
R oH S
Made in Taiwan
MS9390-HV
IB8360-W 192.168.4.151 00-02-D1-73-02-02
0002D1730202
Forceful Password Conguration
12. The first time you log in to the camera, the firmware will prompt for a password
conguration for security concerns.
12-1. Since your camera is used for the rst time, there is no password. Enter “root” as the
user name, and nothting for the password.
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12-2. Enter the combination of alphabetic and numeric characters to fulll the password
strength. requirement. The default name for the camera administrator is “root”, and can
not be changed.
Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~.
You can use them in the password combination.
12-3. Another prompt will request for the password you just congured. Enter the password
and then you can start congure your camera and see the live view.
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Depending on the live view, you can turn the lens modules down to cover the FOV
you desire.
20º
13. Replace the desiccant bag that is attached to the center of the dome cover.
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14. Install the dome cover by fastening 4 T10 screws.
x4
Torque: 6.5±0.5kgf-cm
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15. Install the sunshield if your mounting position is exposed to direct sun light.
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Hardware Reset
Reset Button
The reset button is used to reset the system or restore the factory default settings.
Sometimes resetting the system can return the camera to normal operation. If the system
problems remain after reset, restore the factory settings and install again.
Reset: Press the recessed reset button. Wait for the Network Camera to reboot.
Restore: Press and hold the reset button until the status LED rapidly blinks. Note that all
settings will be restored to factory default. Upon successful restore, the status LED will
blink green and red during normal operation.
SD/SDHC/SDXC Card Capacity
This network camera is compliant with
other preceding standard SD cards.
SD/SDHC/SDXC 16GB / 8GB / 32GB / 64GB
and
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Network Deployment
General Connection (PoE)
When using a PoE switch
The Network Camera is PoE-compliant, allowing transmission of power and data via a single Ethernet cable. Follow the below illustration to connect the Network Camera to a PoE
802.3at class 1 or class 2 switch or mid-span via an Ethernet cable.
802.3at
PoE Switch
3
7
ON
100~240V
LAN/PoE
AC
OFF
Depending on the requirements of your installation site, select an appropriate power source,
such as an 802.3at PoE (30W) for operating temperature higher than -10ºC.
If using an 802.3at PoE as the power source, the lowest operating temperature is -20ºC.
1
10
9
658
GE LAN GE LAN
4
2
When using a non-PoE switch
Use a 802.3at PoE power injector (optional) to connect between the Network Camera and a
non-PoE switch.
PoE Power Injector
(optional)
Non-PoE Switch
NOTE:
1. The camera is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
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Internet connection via a router
Before setting up the Network Camera over the Internet, make sure you have a router and follow
the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below.
Regarding how to obtain your IP address, please refer to Software Installation on page 15 for
details.
IP address : 192.168.0.3
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
Internet
WAN (Wide Area Network )
Router IP address : from ISP
LINK
POWER
COLLISION
RECEIVE
1
2
PARTITION
3
4
5
LAN (Local Area Network)
Router IP address : 192.168.0.1
Cable or DSL Modem
IP address : 192.168.0.2
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is
192.168.0.3, please forward the following ports for the Network Camera on the router.
■ HTTP port: default is 80
■ RTSP port: default is 554
■ RTP port for video: default is 5556
■ RTCP port for video: default is 5557
If you have changed the port numbers on the Network page, please open the ports
accordingly on your router. For information on how to forward ports on the router, please refer
to your router’s user’s manual.
3. Find out the public IP address of your router provided by your ISP (Internet Service Provider).
Use the public IP and the secondary HTTP port to access the Network Camera from the
Internet. Please refer to Network Type on page 77 for details.
Internet connection with static IP
Choose this connection type if you are required to use a static IP for the Network Camera.
Please refer to LAN setting on page 76 for details.
Internet connection via PPPoE (Point-to-Point over Ethernet)
Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to
PPPoE on page 77 for details.
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Congure the router, virtual server or rewall, so that the router can forward any data coming into a precongured port number to a network camera on the private network, and
allow data from the camera to be transmitted to the outside of the network over the same
path.
From Forward to
122.146.57.120:8000 192.168.2.10:80
122.146.57.120:8001 192.168.2.11:80
... ...
When properly congured, you can access a camera behind the router using the HTTP
request such as follows: http://122.146.57.120:8000
If you change the port numbers on the Network conguration page, please open the ports
accordingly on your router. For example, you can open a management session with your
router to congure access through the router to the camera within your local network.
Please consult your network administrator for router conguration if you have troubles with
the conguration.
For more information with network conguration options (such as that of streaming ports),
please refer to Conguration > Network Settings. VIVOTEK also provides the automatic
port forwarding feature as an NAT traversal function with the precondition that your router
must support the UPnP port forwarding feature.
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Ready to Use
1. A browser session with the Network Camera should prompt as shown below.
2. You should be able to see live video from your camera. You may also install the VAST
32-channel recording software in a deployment consisting of multiple cameras. For its
installation details, please refer to its related documents.
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Accessing the Network Camera
This chapter explains how to access the Network Camera through web browsers, RTSP players,
3GPP-compatible mobile devices, and VIVOTEK recording software.
Using Web Browsers
Use Installation Wizard 2 (IW2) to access the Network Cameras on LAN.
If your network environment is not a LAN, follow these steps to access the Netwotk Camera:
1. Launch your web browser (e.g., Microsoft® Internet Explorer or Mozilla Firefox).
2. Enter the IP address of the Network Camera in the address eld. Press
3. Live video will be displayed in your web browser.
4. If it is the rst time installing the VIVOTEK network camera, an information bar will prompt as
shown below. Follow the instructions to install the required plug-in on your computer.
Enter
.
NOTE:
NOTE
► For Mozilla Firefox or Chrome users, your browser will use QuickTime to stream the live
video. If you don’t have Quick Time on your computer, please download it rst, then launch
the web browser.
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► By default, the Network Camera is not password-protected. To prevent unauthorized access,
it is highly recommended to set a password for the Network Camera.
For more information about how to enable password protection, please refer to Security on
page 94.
► If you see a dialog box indicating that your security settings prohibit running ActiveX®
Controls, please enable the ActiveX® Controls for your browser.
1. Choose Tools > Internet Options > Security > Custom Level.
2. Look for Download signed ActiveX® controls; select Enable or Prompt. Click OK.
3. Refresh your web browser, then install the ActiveX® control. Follow the instructions to
complete installation.
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IMPORTANT:
Currently the Network Camera utilizes a 32-bit ActiveX plugin. You CAN NOT open a
•
management/view session with the camera using a 64-bit IE browser.
If you encounter this problem, try execute the Iexplore.exe program from C:\Windows\
•
SysWOW64. A 32-bit version of IE browser will be installed.
On Windows 7, the 32-bit explorer browser can be accessed from here:
•
C:\Program Files (x86)\Internet Explorer\iexplore.exe
If you open a web session from the IW2 utility, a 32-bit IE browser will be opened.
•
Tips:
1. The onscreen Java control can malfunction under the following situations: A PC con-
nects to different cameras that are using the same IP address (or the same camera
running different rmware versions). Removing your browser cookies will solve this
problem.
2. If you encounter problems with displaying the conguration menus or UI items, try dis-
able the Compatibility View on IE8 or IE9.
You may also press the F12 key to open the developer tools utility, and then change the
Browser Mode to the genuine IE8 or IE9 mode.
• In the event of plug-in compatibility issues, you may try to uninstall the plug-in that was
previously installed.
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Using RTSP Players
To view the streaming media using RTSP players, you can use one of the following players that
support RTSP streaming.
Quick Time Player
VLC media player
VLC media player
1. Launch the RTSP player.
mpegable Player
2. Choose File > Open URL. A URL dialog box will pop up.
3. The address format is rtsp://<ip address>:<rtsp port>/<RTSP streaming access name for
pvPlayer
stream1 or stream2>
As most ISPs and players only allow RTSP streaming through port number 554, please set the
RTSP port to 554. For more information, please refer to RTSP Streaming on page 84.
For example:
rtsp://192.168.5.151:554/live.sdp
4. The live video will be displayed in your player.
For more information on how to configure the RTSP access name, please refer to RTSP
Streaming on page 84 for details.
Video 16:38:01 2017/01/25
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Video quality (Constant bit rate) 40kbps
Using 3GPP-compatible Mobile Devices
To view the streaming media through 3GPP-compatible mobile devices, make sure the Network
Camera can be accessed over the Internet. For more information on how to set up the Network
Camera over the Internet, please refer to Setup the Network Camera over the Internet on page
21.
To utilize this feature, please check the following settings on your Network Camera:
1. Because most players on 3GPP mobile phones do not support RTSP authentication, make
sure the authentication mode of RTSP streaming is set to disable.
For more information, please refer to RTSP Streaming on page 84.
2. As the the bandwidth on 3G networks is limited, you will not be able to use a large video size.
Please set the video streaming parameters as listed below.
For more information, please refer to Stream settings on page 65.
Video Mode H.264
Frame size 640x 256
Maximum frame rate 5 fps
Intra frame period 1S
3. As most ISPs and players only allow RTSP streaming through port number 554, please set
the RTSP port to 554. For more information, please refer to RTSP Streaming on page 84.
4. Launch the player on the 3GPP-compatible mobile devices (e.g., QuickTime).
5. Type the following URL commands into the player.
The address format is rtsp://<public ip address of your camera>:<rtsp port>/<RTSP streaming
access name for stream # with small frame size and frame rate>.
For example:
You can configure Stream #2 into the suggested stream settings as listed above for live
viewing on a mobile device.
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Using VIVOTEK Recording Software
The product software CD also contains a VAST recording software, allowing simultaneous
monitoring and video recording for multiple Network Cameras. Please install the recording
software; then launch the program to add the Network Camera to the Channel list. For detailed
information about how to use the recording software, please refer to the user’s manual of the
software or download it from http://www.vivotek.com.
Tips:
1. If you forget the root (administrator) password for the camera, you can restore the camera
defaults by pressing the reset button for longer than 5 seconds.
2. If DHCP is enabled in your network, and the camera cannot be accessed, run the IW2 utility
to search the network. If the camera has been congured with a xed IP that does not comply
with your local network, you may see its default IP 169.254.x.x. If you still cannot find the
camera, you can restore the camera to its factory defaults. The factory default is DHCP client.
3. If you change your network parameters, e.g., added a camera via a connection to a LAN
card, re-start the Shepherd utility.
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