Vivotek FE9380-HV operation manual
FE9380-HV
Fisheye
FE9382-EHV-v2
Network Camera
User’s Manual
5MP • Vandal-proof • 360º Surround View • Smart IR 10/20m
Smart Stream III • Pixel Calculator • PoE • IP66 • WDR Pro
Rev. 1.0
VIVOTEK
Table of Contents
Overview...............................................................................................................................................................4
Revision History ..............................................................................................................................................4
Read Before Use ............................................................................................................................................. 5
Package Contents ........................................................................................................................................... 5
Symbols and Statements in this Document ..................................................................................................... 5
Physical Description ...................................................................................................................................... 9
LED Denition ..............................................................................................................................................10
Hardware Installation ....................................................................................................................................12
Software Installation ...................................................................................................................................... 21
Network Deployment .......................................................................................................................................... 27
Setting up the Network Camera over the Internet ......................................................................................... 27
Accessing the Network Camera ......................................................................................................................... 31
Using Web Browsers ..................................................................................................................................... 31
Using RTSP Players ...................................................................................................................................... 34
Using 3GPP-compatible Mobile Devices ....................................................................................................... 35
Using VIVOTEK Recording Software ............................................................................................................ 37
Main Page ..........................................................................................................................................................38
Client Settings ....................................................................................................................................................49
H.265 / H.264 Media Options ....................................................................................................................... 49
H.265 / H.264 Protocol Options ....................................................................................................................49
MP4 Saving Options .....................................................................................................................................50
Local streaming buer time .......................................................................................................................... 50
Conguration ...................................................................................................................................................... 53
System > General settings ............................................................................................................................ 54
System > Homepage layout ......................................................................................................................... 55
System > Logs ..............................................................................................................................................58
System > Parameters ................................................................................................................................... 61
System > Maintenance ..................................................................................................................................62
Media > Image ............................................................................................................................................66
General settings ..........................................................................................................................................66
Image settings .............................................................................................................................................. 71
Exposure .................................................................................................................................................... 73
Privacy mask ............................................................................................................................................. 76
Pixel Calculator .........................................................................................................................................77
Media > Video ...............................................................................................................................................79
Mode .........................................................................................................................................................79
Stream settings .........................................................................................................................................79
Media > Audio................................................................................................................................................ 89
Audio Settings ..............................................................................................................................................89
Network > General settings ........................................................................................................................... 90
Network > Streaming protocols ................................................................................................................... 96
2 - User's Manual
VIVOTEK
Network > QoS (Quality of Service) ................................................................................................................ 104
Network > SNMP (Simple Network Management Protocol) .............................................................................. 106
Network > FTP ................................................................................................................................................... 107
Bonjour ............................................................................................................................................................... 108
Security > User accounts ................................................................................................................................... 109
Security > HTTPS (Hypertext Transfer Protocol over SSL) ......................................................................111
Security > Access List ...................................................................................................................................... 118
Security > IEEE 802.1x .................................................................................................................................. 121
PTZ > PTZ settings ........................................................................................................................................... 124
PTZ Settings ...................................................................................................................................................... 125
Event > Event settings ....................................................................................................................................... 127
Event ................................................................................................................................................................ 127
Add server ......................................................................................................................................................... 131
Add media ......................................................................................................................................................... 135
Applications > Motion detection.......................................................................................................................... 141
Applications > DI and DO ................................................................................................................................. 144
Applications > Tampering detection ................................................................................................................... 145
Applications > Audio detection ......................................................................................................................... 146
Applications > Package management - a.k.a., VADP (VIVOTEK Application Development Platform) ............. 148
Recording > Recording settings ........................................................................................................................ 151
Storage .............................................................................................................................................................. 156
Storage > SD card management ........................................................................................................................ 156
Storage > NAS management ............................................................................................................................. 157
Storage > Content management ........................................................................................................................ 159
Appendix ................................................................................................................................................................. 162
URL Commands for the Network Camera .......................................................................................................... 162
1. Overview ....................................................................................................................................................... 162
2. Style Convention ........................................................................................................................................... 162
Technical Specications .....................................................................................................................................351
Technology License Notice .................................................................................................................................352
H.264 ................................................................................................................................................................. 352
Electromagnetic Compatibility (EMC) ................................................................................................................. 353
User's Manual - 3
VIVOTEK
Overview
VIVOTEK’s FE9380 and FE9382 are two H.265 sheye xed dome network cameras, both featuring a detailed 5-Megapixel CMOS sensor that produces superb image clarity. By employing
H.265 compression technology and VIVOTEK’s Smart Stream III technology, these cameras
can reduce both bandwidth and storage consumption by up to 80%* while retaining the highest
standard of image quality.
Equipped with a fisheye lens for 180° panoramic view (wall mount) or 360° surround view
(ceiling/floor mount) with zero blind spots, the cameras are able to provide coverage of wide,
open areas, such as airports, shopping malls, retail stores, offices and more.
The cameras are both equipped with a removable IR-cut lter and WDR Pro technology, empowering the cameras to maintain optimal image quality around the clock and unparalleled
visibility in high-contrast lighting environments. Moreover, the cameras are designed with full
EN50155 compliance, vandal-proof IK10-rated, and weather-proof IP66-rated housing, ensur-
ing that the camera can withstand shock, vibration, humidity, dust, and temperature uctuations,
and maintain stable and reliable video capture during vehicle movement.
* Depending on scene being monitored.
Revision History
Rev. 1.0: Initial release.
セキュリティ基準（新規則第34条の10)
「本製品は 電気通信事業者（移動通信会社、固定通信会社、インターネットプロバイダ等）
の通信回線（公衆無線 LAN を含む ）
に直接接続することができません。本製品をインターネットに接続する場合は、必ずルータ等
を経由し接続してください。」
4 - User's Manual
VIVOTEK
i
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not
only a high-performance web-ready camera but can also be part of a exible surveillance system. It is
the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for
its intended use.
It is important to rst verify that all contents received are complete according to the Package Contents
listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is
installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to
faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic
networking knowledge. It is designed for various applications including video sharing, general security/
surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and
ensure proper operations. For creative and professional developers, the URL Commands of the Network
Camera section serves as a helpful reference to customizing existing homepages or integrating with the
current web server.
Package Contents
■ FE9380 or FE9382
■ Mounting base plate
■ Screws / desiccant bag / silicone seal plug /
penetration cap
■ Alignment sticker
■ Quick Installation Guide
■ T10 star driver
■ DI/DO/audio combo cable (sold separately for
FE9382)
Symbols and Statements in this Document
INFORMATION:
or problem situations.
NOTE
Tips
: Notices provide guidance or advices that are related to the functional integrity of the
machine.
: Tips are useful information that helps enhance or facilitae an installation, function, or
process.
provides important messages or advices that might help prevent inconvenient
WARNING: or IMPORTANT:
hazardous to the machine or you.
Electrical Hazard
to an operator.
: This statement appears when high voltage electrical hazards might occur
: These statements indicate situations that can be dangerous or
User's Manual - 5
VIVOTEK
NOTE:
Camera Hardware Preventative Maintenance:
1. Visual inspection of all major components including accessories, cabling and connections
where accessible for signs of deterioration or damage.
2. Check and clean cameras, lenses and housings inside and out as needed.
• Please do not scratch, damage, or leave fingerprints on the dome/front cover and/or lens
because this may decrease image quality.
• For general cleaning of dirty areas, it is suggested to use compressed air to remove dust
and/or other debris in order not to damage the on-board components.
• In order to clean oil stains, it is recommended to use a spray-type decomposing cleaner
(absolutely avoid reciprocating wipes on the surface). After the oil has decomposed, spray
it with water, dry with air, and/or absorb water with a cotton cloth or a soft cloth (dab, please
avoid wiping).
• Do not use harsh detergents, gasoline, benzene or acetone, etc. to clean as they may
deform or cause damage to the product. Also, excessive cleaning could damage the surface.
3. Check images for correct eld of view (pan, tilt and zoom focus) and adjust as necessary.
4. Check and replace the Micro SD memory card as needed.
• Stop edge recording before removing the Micro SD memory card.
• Make sure that the Micro SD memory card is right side up and do not insert it with force,
otherwise it may be damaged.
• When it is raining or the humidity is high, insertion or ejection of the Micro SD memory card
is not recommended.
5. Disassembly of the dome/front cover carries the risk of internal dew condensation, so please
remember to replace the desiccant bags on the inside of the cameras before reassembly.
6. Check that the camera view has not been blocked by obstacles and that you can see the
property perimeter clearly.
7. Make sure the interiors of cameras and accessories, like mounting kits and/or enclosures,
are clean and dry.
8. Make sure cameras are securely attached to the wall/ceiling/mounting kits.
IMPORTANT:
1. Please contact VIVOTEK's certied dealers for power adapters.
2. Installation and maintenance service should only be performed by qualied technicians.
3. If powered by a power adapter, the adapter should be properly grounded.
4. The power cord must be connected to a socket or outlet with a ground connection.
6 - User's Manual
VIVOTEK
IMPORTANT:
For some customers who already have their own web site or web control application, the
Network Camera/Video Server can be easily integrated through URL syntax. This section
species the external HTTP-based application programming interface. The HTTP-based camera
interface provides the functionality to request a single image, control camera functions (PTZ,
output relay etc.), and get and set internal parameter values. The image and CGI-requests are
handled by the built-in Web server.
• To send URL commands in the address bar of your web browser, please remember to
disable the Cross-Site Request Forgery (CSRF) protection in Configuration > Security >
Miscellaneous.
• For up-to-date documentation of URL commands, please go to VIVOTEK’s website, register
an account with a business mail address and submit for authorization for SDK in Support >
Downloads > SDK.
• For any further technical support, please contact our technical support department.
User's Manual - 7
VIVOTEK
IMPORTANT:
1. The camera is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
1. La caméra ne doit être raccordée qu’à des réseaux PoE, sans routage vers des installations
extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL, avec
une sortie PoE.
Use the camera only with a DC power supply that is UL listed, and limited power source (LPS)
certied. The power supply should bear the UL listed and LPS marks. The power supply should
also meet any safety and compliance requirements for the country of use.
n’utilisez la caméra qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec
une alimentation limitée (LPS) certifiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de sécurité et
de conformité relatives au pays d’utilisation.
Hardware Reset
The reset button is used to reset the system or restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after reset, press the reset button longer to restore the factory settings and install again.
Reset: Press and release the recessed reset button with a straightened paper clip. Wait for the
Network Camera to reboot.
Restore: Press and hold the recessed reset button for at least several seconds to restore. Note
that all settings will be restored to factory defaults.
Micro SD/SDHC/SDXC Card Capacity
This network camera is compliant with
preceding standard SD cards preferrably with class 6 speed.
Micro SD/SDHC/SDXC 32GB, 64GB,
and other
8 - User's Manual
Physical Description
Inner View
Lens
Connector for DI/DO
combo
LEDs
VIVOTEK
Connector for DI/DO
combo
Reset button
Outer View
SD card slot
Contact pins for IR &
microphone
Cabling hole
for DI/DO/audio
combo cable
Lens
Cabling hole
for Ethernet
Ethernet RJ45
socket
Built-in Microphone
Embedded IR LEDs
User's Manual - 9
VIVOTEK
LED Denition
Item LED Status Description
1 Steady Red Power on and system booting
Red LED o Powered o
2 Steady Red + blinking Green every 1 sec. (Green
LED on for 1 sec and o for another)
Steady Red + Green LED o Network disconnected
3 Blinking Red every 0.15 sec. + Blinking Green
every 1 sec. (Red LED on for 0.15 sec. and Green
LED on for 1 sec. and o for another)
4 Blinking Red every 0.15 sec. + blinking Green
every 0.15 sec
Mounting Positions
Network heartbeat
Upgrading rmware
Restoring defaults
Refer to the diagram on the right for the mounting hole positions and the dimensions of the base
plate.
10 - User's Manual
VIVOTEK
The base plate provides mounting holes for a variety of electrical boxes. Refer to below
for their associated mount hole positions:
A
2
4
6
AM-525
4" square and round box
3
14-11/16"square gang box
4" octagon box
Cantex 3/4” type FSE 2 Gang, Outdoor/Indoor electrical box
Generic 3/4” conduit box enclosure, 3/5 holes
5
1" single gang box
4
2
3
A A
A A
6
6
2
5
5
2
6
4
6
3
2
User's Manual - 11
VIVOTEK
Hardware Installation
1. Jot down the MAC address of the camera for later reference. This is especially important for
an installation consisting of many cameras.
Network Camera
Model No: XXXXXX
MAC: 0002D14BAD55
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
Pat. 6,930,709
2. Remove the dome cover by loosening the T10 anti-tamper screws.
Made in Taiwan
Please avoid using an Ethernet cable with a large relief boot. You may try to remove the
relief boot. If not possible, use a round cable without the relief boot.
12 - User's Manual
3. Install an SD card if onboard storage is preferred.
VIVOTEK
10
64
GB
1
I
4. Use the alignment sticker to drill mounting hole or a cabling routing hole on a wall or ceiling.
Route an Ethernet cable through the wall or ceiling. Hammer the included anchors into the
mounting holes.
P/N : 621071200G
User's Manual - 13
VIVOTEK
5. Hold the camera with both hands and press the snap-in tab to separate the base plate from
the camera.
6. Secure the base plate to wall using the included screws.
P/N : 621071200G
A holes
14 - User's Manual
7. Remove the silicone seal from the routing hole.
VIVOTEK
8. Remove the tip of the silicone seal by pulling it o. Insert the RJ45 connector of your Ethernet
cable into the penetration cap.
User's Manual - 15
VIVOTEK
9. Push the penetration cap through the center of the silicone seal.
10. Install the silicone seal to its original routing hole.
16 - User's Manual
VIVOTEK
11. Connect the Ethernet connector and secure the top of the silicone seal to the routing hole.
11. Connect the Ethernet connector and secure the top of the silicone seal to the routing hole.
You may need to adjust its position.
You may need to adjust its position.
12. Pull the cable slightly backward. Please do not leave the edge of center hole folded toward
the inside of the camera. Doing so will compromise its waterproof feature.
User's Manual - 17
VIVOTEK
13. If you purchased a DI/DO combo cable for the FE9382, pass the white pin headers through
the cabling hole. Using a crescent wrench, tighten a hex nut and washer to waterproof the
combo cable. Connect these headers to the connectors on camera.
14. Replace the desiccant bag on the camera.
18 - User's Manual
VIVOTEK
15. Secure the camera to the base plate by aligning the snap-in tabs. Press until the snap-in tabs
are rmly in place.
16. Install the dome cover by aligning the side-routing tab with the cabling cut-out on the base
plate.
User's Manual - 19
VIVOTEK
17. Secure the dome cover by fastening the T10 anti-tamper screws.
18. Remove the protective sheet from the dome cover.
20 - User's Manual
VIVOTEK
19. Please visit VIVOTEK’s website to Install the "Shepherd” software utility. The program will
search for VIVOTEK Video Receivers, Video Servers or Network Cameras on the same
LAN.
Double-click on the camera’s MAC address to open a web console with the camera.
Shepherd
LAN
IEEE 802.3af
Browser
Software Installation
20. Install the
the local network. If your camera comes without the CD, go to VIVOTEK’s website, and locate
the utility in the Downloads > Software page.
Shepherd
utility, which helps you locate and congure your Network Camera in
User's Manual - 21
VIVOTEK
20-1. Run the Shepherd utility.
20-2. The program will conduct an analysis of your network environment.
20-3. The program will search for all VIVOTEK network devices on the same LAN.
20-4. After a brief search, the installer window will prompt. Click on the MAC and model name
that matches the one printed on the product label. You can then double-click on the address
to open a management session with the Network Camera.
Network Camera
Model No: FE9380-HV
MAC:0002D1730202
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Pat. 6,930,709
R o H S
Made in Taiwan
IB9368-HT
IB8360-W 192.168.4.151 00-02-D1-73-02-02
0002D1730202
22 - User's Manual
VIVOTEK
Forceful Password Conguration
21. The rst time you log in to the camera, the rmware will prompt for a password conguration
for security concerns.
21-1. Since your camera is used for the rst time, there is no password. Enter “root” as the user
name, and nothting for the password.
21-2. Enter the combination of alphabetic and numeric characters to fulfill the password
strength. requirement. The default name for the camera administrator is “root”, and can not
be changed.
User's Manual - 23
VIVOTEK
Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~.
You can use them in the password combination.
21-3. Another prompt will request for the password you just congured. Enter the password and
then you can start congure your camera and see the live view.
24 - User's Manual
h
DI/DO Diagram
Dry contact with external DC power source to supply a relay. Dry contact is the safest connecon
to protect devices.
DI-
DO+
DI+
DO-
DC 0V
Switch
NO
Photo
Coupler
NC
Relay
External DC power
DC
DC 0V
External AC power
with Protected Eart
AC
PE
VIVOTEK
PE
Wet contact with external DC power source to supply a relay.
DI-
DO+
External Device
DI+
Switch
DO-
NC
NO
Relay
External Device
PE
DC 0V
External DC power
DC
AC
External AC power
with Protected Earth
PE
1. The DO+ pin (3.3V) provides 3.3V±10% output voltages, and the max. load is 50mA.
2. The max. voltage for the DO- pins is 30VDC (External power).
In order to control AC devices, the above diagram can be taken in consideration. The diagram
uses a relay to control the ON/OFF condition of the AC device.
3. An external relay can be triggered by using DO+ or by an external power source, depending
on the type of relay you use.
4. In case of using an individual relay (instead of using a relay module), for protection against
voltage or current spikes, a transient voltage suppression diode must be connected in parallel
with the inductive load.
User's Manual - 25
VIVOTEK
h
Dry contact and using camera’s DO+ to supply a relay.
DI-
DO+
DI+
Switch
DO-
NC
NO
Relay
External AC power
with Protected Eart
AC
PE
PE
External Device
26 - User's Manual
VIVOTEK
Network Deployment
Setting up the Network Camera over the Internet
There are several ways to set up the Network Camera over the Internet. The rst way is to set
up the Network Camera behind a router. The second way is to utilize a static IP. The third way is
to use PPPoE.
Internet connection via a router
Before enabling the access to the Network Camera over the Internet, make sure you have a
router and follow the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below.
Regarding how to obtain your IP address, please refer to Software Installation on page 21 for
details.
IP address : 192.168.0.3
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
IP address : 192.168.0.2
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
Internet
Cable or DSL Modem
WAN (Wide Area Network )
Router IP address : from ISP
LINK
POWER
COLLISION
RECEIVE
1
2
PARTITION
3
4
5
LAN (Local Area Network)
Router IP address : 192.168.0.1
2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is
192.168.0.3, please forward the following ports for the Network Camera on the router.
■ Secondary HTTP port: 8080
■ RTSP port: 554
■ RTP port for audio: 5558
■ RTCP port for audio: 5559
■ RTP port for video: 5556
■ RTCP port for video: 5557
If you have changed the port numbers on the Network page, please open the ports
accordingly on your router. For information on how to forward ports on the router, please refer
to your router’s user’s manual.
3. Find out the public IP address of your router provided by your ISP (Internet Service Provider).
Use the public IP and the secondary HTTP port to access the Network Camera from the
Internet. Please refer to Network Type on page 90 for details.
User's Manual - 27
VIVOTEK
For example, your router and IP settings may look like this:
Device IP Address: internal
port
IP Address: External Port (Mapped port on the
router)
Public IP of router 122.146.57.120
LAN IP of router 192.168.2.1
Camera 1 192.168.2.10:80 122.146.57.120:8000
Camera 2 192.168.2.11:80 122.146.57.120:8001
... ... ...
Congure the router, virtual server or rewall, so that the router can forward any data coming
into a precongured port number to a network camera on the private network, and allow data
from the camera to be transmitted to the outside of the network over the same path.
From Forward to
122.146.57.120:8000 192.168.2.10:80
122.146.57.120:8001 192.168.2.11:80
... ...
When properly congured, you can access a camera behind the router using the HTTP request
as follows: http://122.146.57.120:8000
If you change the port numbers on the Network conguration page, please open the ports accordingly on your router. For example, you can open a management session with your router to
congure access through the router to the camera within your local network. Please consult your
network administrator for router conguration if you have troubles with the conguration.
For more information with network conguration options (such as that of streaming ports),
please refer to Conguration > Network Settings. VIVOTEK also provides the automatic port for-
warding feature as an NAT traversal function with the precondition that your router must support
the UPnP port forwarding feature.
28 - User's Manual
VIVOTEK
Internet connection with static IP
Choose this connection type if you are required to use a static IP for the Network Camera.
Please refer to LAN conguration on page 90 for details.
Internet connection via PPPoE (Point-to-Point over Ethernet)
Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to
PPPoE on page 112 for details.
Set up the Network Camera through Power over Ethernet (PoE)
When using a PoE-enabled switch
The Network Camera is PoE-compliant, allowing transmission of power and data via a single
Ethernet cable. Follow the below illustration to connect the Network Camera to a PoE-enabled
switch via an Ethernet cable.
NOTE:
1. The camera is only to be connected to PoE networks
without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE
output.
17 18
Power + Data Transmission
PoE Switch
When using a non-PoE switch
If your switch/router does not support PoE, use a PoE power injector (optional) to connect
between the Network Camera and a non-PoE switch.
PoE Power Injector
(optional)
Non-PoE Switch
User's Manual - 29
VIVOTEK
IMPORTANT:
If DC power is preferred, it should comply with: O/P: 12VDC, 2A min., L.P.S. per IEC 60950-1.
NOTE:
1. If you encounter problems with displaying live view or the onscreen plug-in control, you may try
to remove the plug-ins that might have been installed on your computer. Remove the following
folder: C:\Program Files (x86)\Camera Stream Controller\.
2. If you forget the root (administrator) password for the camera, you can restore the camera
defaults by pressing the reset button for longer than 5 seconds.
3. If DHCP is enabled in your network, and the camera cannot be accessed, run the IW2 utility to
search the network. If the camera has been congured with xed IP that does not comply with
your local network, you may see its default IP 169.254.x.x. If you still cannot nd the camera,
you can restore the camera to its factory defaults.
4. If you change your network parameters, e.g., added a connection to a LAN card, re-start the
IW2 utility.
30 - User's Manual
Loading...