Viking C-1000B, W-2000A, W-1000-EWP, W-2000A-EWP Technical Practice

W-1000, W-1000-EWP

W-1000, W-1000-EWP

W-2000A and

W-2000A and

W-2000A-EWP

W-2000A-EWP

Handsfree Doorboxes

October 23, 2008

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Power: 120V AC/13.8V AC 1.25A UL listed adapter provided
Dimensions: W-1000 - Overall - 127 x 127 x 57 mm (5.0 x 5.0

x 2.25”), Plastic Electrical Box - 102 x 102 x 57mm (4 x 4 x

2.25”), W-2000A - 140 x 115 x 38mm (5.5” x 4.5” x 1.5”)
Shipping Weight: W-1000 - 1.36 kg (3 lbs), W-2000A - .75 kg
(1.5 lbs)
Standard W-1000/W-2000A Environment: -26° C to 54° C (-15°
F to 130° F) with 5% to 95% non-condensing humidity
W-1000-EWP/W-2000A-EWP Environment: -26° C to 54° C (­15° F to 130° F) with up to 100% condensing humidity

Ringer Output: 3.0 REN maximum, 20Hz
Ring Cadence: 1 second ON, 3 seconds OFF
Maximum Loop Length: 1.9 Km (6300 ft) - 24 AWG twisted pair
Maximum Power Run: 45.7 m (150 ft) - 24 AWG twisted pair

Note: Power run length may be increased, see Wiring sections

Speaker Volume: Approximately 70db maximum @ 1m
Standard Connections: (1) 4-position terminal block
EWP Connections: (4) gel-filled butt connectors

Answer Your Door or Gate From Any Phone

in Your Home or Business

Now you can answer your door or gate from the
safety of your telephone! The W-1000 (flush
mount) and W-2000A (surface mount) doorboxes
are designed to be installed on the unused tele­phone line input of nearly any phone system.
One or two doorboxes can also share an existing
residential phone line and provide door strike and
CCTV camera control when used in combination
with a C-1000B doorbox controller.

When the “Call” button is pressed, the doorbox
generates a standard ring cadence for an adjustable number of rings. To converse with the visitor, the
inside party simply answers the call from the phone of their choice.

For outdoor or harsh environments, the W-1000 and W-2000A are available with Enhanced Weather
Protection (EWP). The W-1000-EWP and W-2000A-EWP feature rubber gaskets and boots, closed cell
foam gasketing, hand soldered silicon sealed connections, anti-corrosive gel filled butt connectors, as
well as urethane encapsulated circuit boards with internally sealed, field-adjustable trim POTS and DIP
switches.

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W-1000/W-1000-EWP Features

- Vandal resistant, black powder painted, aluminum
face plate with heavy duty metal call button and
mounting gasket

- Flush mountable using included plastic rough-in box
part # 259576

- Surface mount with opt­ional VE-5x5 backbox

W-2000A/W-2000A-EWP Features

- Light gray colored, impact resistant, U.V. stable,
plastic chassis

- Surface mountable only

• New high output speaker amplifier with volume
adjustment POT

• Microphone volume adjustment POT

• 24 volt talk battery

• 20 Hz ring generator (3.0 REN ring load maximum)

• Selectable number of rings (2, 3, 10 or 30)

• Extended operating temperature range: -15°F to 130°F

• Compact 45° terminal strip for easy wiring

• Optional Enhanced
Weather Protection

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Need More Information on VE-5x5?

Call [phone] and select 424.

• Commercial, industrial and residential door security

• Door or gate communication

• Use with the C-1000B controller for single line residen­tial systems or when the operation of door strikes, gate
openers or cameras
are necessary

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Need More Information on EWP?

Call [phone] and select 859.

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Need More Information on the C-1000B?

Call [phone] and select 155.

IMPORTANT: In noisy locations requiring the
push-to-talk feature, use the W-3000.

W-2000A/W-2000A-EWP

W-1000/W-1000-EWP

The W-1000 and W-1000-EWP are designed to be flush mounted to the included 4” x 4” x 2” deep plastic rough in box or surface
mounted using optional Viking model VE-5x5. Note: The W-1000/W-1000-EWP will NOT mount to a standard double gang box. The

plastic rough in box (part # 259576) may be purchased separately. Go to www.vikingelectronics.com and click on “Spare Parts”.

A. Mounting the W-1000 and W-1000-EWP

Front View of Optional

VE-5x5 (not included)

2.25”

Condensation

Drain Hole

* 1/8" thick foam gasket (included)

5.14”

5.22”

3.25”

Call

4.0"

Rear View of VE-5x5 (not included)

Push to Call Button

(4) 6-32 X 3/4” black plated stainless steel,
flat head, hexdrive, screws (included)

Condensation Drain Hole

5.0” Typical

W-1000-EWP shown in

VE-5x5 with Viking

Model VE-GNP

Gooseneck Pedestal

(4) 0.38” diameter (for gooseneck mounting)

(4) 0.2 x 0.43 slots for double gang box

(2) 0.2 x 0.43 slots for single gang box

(1) .74" dia

3.0” 3.3”

3.0”

2.1”

Wall Stud

Front View of Plastic

Rough-In Box (included)

Wire knock out

(2) Standard flat head dry wall
(sheet rock) screws (not included)

The optional VE-5x5 Surface Mount Box is designed to be surface
mounted to a single gang box, double gang box or VE-GNP goose-
neck pedestal (right).

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Need More Information on VE-5x5 or VE-GNP?

Call [phone] and select 424.

* Note: Peel off paper liner and
adhere gasket to the back of
the faceplate, centering it over
the four corner mounting holes.

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To open the speaker box, remove the
two screws from the cover.

Mount back panel to a wall, a single
gang box or a 4”x4” junction box with
the arrow pointing up.

3.40”

1.55”

3.30”

2.35”

3.40”

Side view of the

W-2000A/W-2000A-EWP

Attach the cover to the base with
the two included screws as
shown.

Back panel of the

W-2000A/W-2000A-EWP

Front view of the

W-2000A/W-2000A-EWP

B. Mounting the W-2000A and W-2000A-EWP

The W-2000A and W-2000A-EWP are designed to be surface mounted to a single gang box (not included), a standard 4” x 4” elec­trical junction box (not included), or directly to a wall or flat sided post.

Caution: When warm air comes in con­tact with cold surfaces, such as outside
walls, it causes condensation. To help
prevent condensation from accumulat­ing inside the W-1000, bring conduit into
the bottom of the unit. If this is not pos­sible, drill a 1/4” diameter hole in the
bottom of the plastic rough-in box.

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT [phone]

Our Technical Support Department is available for assistance Monday 8am-4pm and Tuesday through Friday 8am-5pm central time. So that we can give you better service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).

2. Have your Technical Practice in front of you.

3. It is best if you are on site.

WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manu­factured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.

This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.

Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR CONSE­QUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANY OTHER FAILURE OF THIS PRODUCT. Some states do not allow the exclusion or limi­tation of incidental or consequential damages, so this limitation may not apply to you.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXCLUDED
BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.

RETURNING PRODUCT FOR EXCHANGE

The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The

customer MUST be able to step through recommended tests for diagnosis.

2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.

3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.

4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

RETURNING PRODUCT FOR REPAIR

The following procedure is for equipment that needs repair:

1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)

number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual­ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:

Viking Electronics, 1531 Industrial Street, Hudson, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.

Note: For outdoor applications apply a bead of caulk between back panel and wall.

VIKING©

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