Viking tms-6x Service Manual

Telecommunication Peripheral Products

Technical Practice

TMS-6X

6 Line Call

Sequencer

June 7, 1999

Answer Your Calls Promptly, without

Hiring Additional Staff

The TMS-6X Call Sequencer keeps your
customers interested and on the line,
even during peak periods.

Every office has busy times when phones
ring and ring because your staff is
handling other calls. Nothing is more
aggravating to the customer than to think
that you don’t care enough about their
business to answer the phone.

The TMS-6X will answer incoming calls promptly and deliver a clear personalized
digital voice message which informs the caller that their call will be taken by the first
available staff member. The call is then placed on hold.

You may choose to provide music on hold or add Viking’s DVA-2W promotion on hold
announcer to interject messages during the music, reminding the caller not to hang up

VIKING©

and that their call will be answered soon!

http://www.VikingElectronics.com

Features Applications

• Compatible with analog loop or ground start
lines

• Compatible with Electronic Key systems, 1A2
Key systems and PABX systems

• Change from day to night mode remotely

• Recordable with a standard carbon handset,
tape recorder or remotely

• Rechargeable battery back-up included

• Separate announcements for greeting, on hold
and after hours

• Music/audio on hold input

• Built-in display for caller priority, call statistics
and record time

• Remote displays and ring generator options
available

• Field expandable memory for longer
announcements

• Optional DVA-2W Promotion on Hold
Announcer (Fax Back Document 110)

• Eliminates ring - no answers

• Multi-line announcer for weather reports and
movie theaters

• Multi-line remote access to audio sources for
church and radio programs

• Statistical tracking of inbound call handling

Sales...(715) 386 - 8861

Specifications

Power: 120V AC/13.8V AC, 1.25A UL listed adapter provided
Dimensions: 159mm x 156mm x 64mm (6.25” x 6.15” x 2.5”)
Shipping Weight: 1.81 kg (4 lbs)
Environmental: 0°C to 32°C (32°F to 90°F with 5% to 95% non-

condensing humidity

Message/Sampling: 32 seconds at 32K or 48 seconds at 22K
Connections: (2) RJ25 jacks, (2) 3.5mm audio jacks, (1) handset
jack, (1) RJ11 SQRG-12 jack
Battery Back-up: (1) Ni-MH rechargeable 9V battery included (15

minute memory back-up)

The battery in this product is not user serviceable. Refer

!

replacement of the battery to qualified service personnel.

Installation

The TMS-6X should be located
on the receptionist’s desk or in a
place clearly visible to the
receptionist.

The TMS-6X is wired ahead of
the PABX/KSU in parallel on the
C.O. lines.

Diagram 1

VOLUME

MODEL DVA-2W

TAPE/

LED

MIC IN

AUXCCCOMSPK

VIKING©

START

Programming/Recording

Display

1. Line to answer

2. Statistics

3. Record time
Security Code Switch

Front View of the TMS-6X Rear View of the TMS-6X

DATA/LINE PRIORITYCODE

NIGHT

ABANDON

M
O

DAY(3)

ANSWER
D
E

DAY(5)

INBOUND

J1

J2

SEQUENTIAL RING

GENERATOR

CONTROL LINE

VIKING©

MODEL SQRG-12

RJ21X RJ21X

VIKING ELECTRONICS, INC. HUDSON, WI 54016

Optional SQRG-12

Sequential Ring Generator

(Fax Back Document 060)

Optional DVA-2W Promotion On

Hold Announcer (Fax Back

AUTOMATIC CALL PROCESSOR

VIKING©

MODEL TMS-6

OFF

D
A

START

RECORD

T
A

DATA

ANSWER

1 2 3
4

POWER

Document 110)

or music source

REC/MON

TAPE-IN

1.25A MAX

RESET

TMS

13.8V AC

C.O. Lines

Diagram 2

SQRG-12 Jack

VIKING ELECTRONICS, INC.
HUDSON, WI 54016

SQRG-12

RING VOLUME

MUSIC

Lines

4 - 6

L4, L5, L6

L1, L2, L3

R/G Y/BK W/BLW/BL Y/BK R/G

USE ONLY
LISTED
CLASS 2
POWER
SOURCE
12-14 VAC

Lines
1 - 3

VIKING ELECTRONICS, INC.
HUDSON, WI 54016

SQRG-12

MUSIC

RING VOLUME

Line 1
Line 2
Line 3

Line 4
Line 5
Line 6

L4, L5, L6

120V AC

PABX/KSU

Trunk Inputs

USE ONLY
LISTED
CLASS 2
POWER

L1, L2, L3

SOURCE
12-14 VAC

Mode/Data Switch
Power/Record/Answer Switch
Start Button
Tape Jack
Standard Carbon Handset

(not included)

Audio Source (3.5 mm jack)
Volume Control
Lines 4, 5 and 6 (RJ25 jack)
Lines 1, 2 and 3 (RJ25 jack)
Power Adapter Jack

A. Setting the Security Code

The security code is used to access the TMS-6X remotely, and can be selected by way of a 16-position rotary switch
located to the left of the front panel. Only positions 1 through 9 are valid.

Note: If any position other than 1 through

9 is selected, the TMS-6X will not function properly.

B. Recording

You may record your announcements using a standard carbon handset, a tape player or remotely by calling into the
TMS-6X. The TMS-6X can not answer other calls while any of the messages are playing. It is recommended the
messages be kept as short as possible.

Write a script for each announcement. The total time of all the announcements cannot exceed 32 seconds. Here
are some typical examples:

Day Announcement Example

“Hello, you have reached Viking Electronics. Please hold. Your call will be answered in the order in which it
was received.”

answer other calls while the message is playing.

On-Hold “Pacifier Example (plays approximately every 30 seconds)

“Please continue to hold. We will be with you in just a moment.” If you do not want this announcement, do not
record it.

Note: This announcement must be short (typically 10 - 15 seconds), since the TMS-6X cannot

Night Announcement Example

“Viking Electronics. Our business hours are from 8 am to 5 pm Monday through Friday. Thank you.”

1. Local Recording/Programming

a. Set the POWER/RECORD/ANSWER switch to RECORD.
b. Set MODE/DATA switch to the desired announcement: Night (NIGHT), Day (DAY 3) or On-Hold (DAY 5).

Note: A flashing “0000” indicates you are about to record over a previous announcement.