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Telecommunication Peripheral Products
Technical Practice
TMS-6X
6 Line Call
Sequencer
June 7, 1999
Answer Your Calls Promptly, without
Hiring Additional Staff
The TMS-6X Call Sequencer keeps your
customers interested and on the line,
even during peak periods.
Every office has busy times when phones
ring and ring because your staff is
handling other calls. Nothing is more
aggravating to the customer than to think
that you don’t care enough about their
business to answer the phone.
The TMS-6X will answer incoming calls promptly and deliver a clear personalized
digital voice message which informs the caller that their call will be taken by the first
available staff member. The call is then placed on hold.
You may choose to provide music on hold or add Viking’s DVA-2W promotion on hold
announcer to interject messages during the music, reminding the caller not to hang up
VIKING©
and that their call will be answered soon!
http://www.VikingElectronics.com
Features Applications
• Compatible with analog loop or ground start
lines
• Compatible with Electronic Key systems, 1A2
Key systems and PABX systems
• Change from day to night mode remotely
• Recordable with a standard carbon handset,
tape recorder or remotely
• Rechargeable battery back-up included
• Separate announcements for greeting, on hold
and after hours
• Music/audio on hold input
• Built-in display for caller priority, call statistics
and record time
• Remote displays and ring generator options
available
• Field expandable memory for longer
announcements
• Optional DVA-2W Promotion on Hold
Announcer (Fax Back Document 110)
• Eliminates ring - no answers
• Multi-line announcer for weather reports and
movie theaters
• Multi-line remote access to audio sources for
church and radio programs
• Statistical tracking of inbound call handling
Sales...(715) 386 - 8861
Specifications
Power: 120V AC/13.8V AC, 1.25A UL listed adapter provided
Dimensions: 159mm x 156mm x 64mm (6.25” x 6.15” x 2.5”)
Shipping Weight: 1.81 kg (4 lbs)
Environmental: 0°C to 32°C (32°F to 90°F with 5% to 95% non-
condensing humidity
Message/Sampling: 32 seconds at 32K or 48 seconds at 22K
Connections: (2) RJ25 jacks, (2) 3.5mm audio jacks, (1) handset
jack, (1) RJ11 SQRG-12 jack
Battery Back-up: (1) Ni-MH rechargeable 9V battery included (15
minute memory back-up)
The battery in this product is not user serviceable. Refer
!
replacement of the battery to qualified service personnel.
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Installation
The TMS-6X should be located
on the receptionist’s desk or in a
place clearly visible to the
receptionist.
The TMS-6X is wired ahead of
the PABX/KSU in parallel on the
C.O. lines.
Diagram 1
VOLUME
MODEL DVA-2W
TAPE/
LED
MIC IN
AUXCCCOMSPK
VIKING©
START
Programming/Recording
Display
1. Line to answer
2. Statistics
3. Record time
Security Code Switch
Front View of the TMS-6X Rear View of the TMS-6X
DATA/LINE PRIORITYCODE
NIGHT
ABANDON
M
O
DAY(3)
ANSWER
D
E
DAY(5)
INBOUND
J1
J2
SEQUENTIAL RING
GENERATOR
CONTROL LINE
VIKING©
MODEL SQRG-12
RJ21X RJ21X
VIKING ELECTRONICS, INC. HUDSON, WI 54016
Optional SQRG-12
Sequential Ring Generator
(Fax Back Document 060)
Optional DVA-2W Promotion On
Hold Announcer (Fax Back
AUTOMATIC CALL PROCESSOR
VIKING©
MODEL TMS-6
OFF
D
A
START
RECORD
T
A
DATA
ANSWER
1 2 3
4
POWER
Document 110)
or music source
REC/MON
TAPE-IN
1.25A MAX
RESET
TMS
13.8V AC
C.O. Lines
Diagram 2
SQRG-12 Jack
VIKING ELECTRONICS, INC.
HUDSON, WI 54016
SQRG-12
RING VOLUME
MUSIC
Lines
4 - 6
L4, L5, L6
L1, L2, L3
R/G Y/BK W/BLW/BL Y/BK R/G
USE ONLY
LISTED
CLASS 2
POWER
SOURCE
12-14 VAC
Lines
1 - 3
VIKING ELECTRONICS, INC.
HUDSON, WI 54016
SQRG-12
MUSIC
RING VOLUME
Line 1
Line 2
Line 3
Line 4
Line 5
Line 6
L4, L5, L6
120V AC
PABX/KSU
Trunk Inputs
USE ONLY
LISTED
CLASS 2
POWER
L1, L2, L3
SOURCE
12-14 VAC
Mode/Data Switch
Power/Record/Answer Switch
Start Button
Tape Jack
Standard Carbon Handset
(not included)
Audio Source (3.5 mm jack)
Volume Control
Lines 4, 5 and 6 (RJ25 jack)
Lines 1, 2 and 3 (RJ25 jack)
Power Adapter Jack
A. Setting the Security Code
The security code is used to access the TMS-6X remotely, and can be selected by way of a 16-position rotary switch
located to the left of the front panel. Only positions 1 through 9 are valid.
Note: If any position other than 1 through
9 is selected, the TMS-6X will not function properly.
B. Recording
You may record your announcements using a standard carbon handset, a tape player or remotely by calling into the
TMS-6X. The TMS-6X can not answer other calls while any of the messages are playing. It is recommended the
messages be kept as short as possible.
Write a script for each announcement. The total time of all the announcements cannot exceed 32 seconds. Here
are some typical examples:
Day Announcement Example
“Hello, you have reached Viking Electronics. Please hold. Your call will be answered in the order in which it
was received.”
answer other calls while the message is playing.
On-Hold “Pacifier Example (plays approximately every 30 seconds)
“Please continue to hold. We will be with you in just a moment.” If you do not want this announcement, do not
record it.
Note: This announcement must be short (typically 10 - 15 seconds), since the TMS-6X cannot
Night Announcement Example
“Viking Electronics. Our business hours are from 8 am to 5 pm Monday through Friday. Thank you.”
1. Local Recording/Programming
a. Set the POWER/RECORD/ANSWER switch to RECORD.
b. Set MODE/DATA switch to the desired announcement: Night (NIGHT), Day (DAY 3) or On-Hold (DAY 5).
Note: A flashing “0000” indicates you are about to record over a previous announcement.
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c. Press and hold the START button and begin speaking. The display will begin counting from 0 indicating how
much time has been used. When finished, release the START button - your announcement will play back.
Note: If the counter does not begin counting, you are either using a tape that the TMS-6X can not detect audio
from or a non-carbon handset.
d. To record other announcements repeat steps b and c above.
e. To review all announcements set the POWER/RECORD/ANSWER switch to OFF, then press and hold the
START button. The TMS-6X will play back the messages in the “Pacifier” - “Answer” - “Night” message order.
2. Remote Recording/Programming
The TMS-6X is remotely programmable. This allows a remote user to listen to and even change the
announcements easily from a Touch Tone phone.
a. Accessing the Programming Mode
a. Call into the TMS-6X on line 4 using a Touch Tone phone.
b. When the unit answers, enter a “Q.”
c. When the recording stops, enter “7” followed by your security code (see Programming section A).
b. Changing between Day/Night Modes
a. Enter a “7” for DAY 5 mode.
b. Enter an “8” for DAY 3 mode.
c. Enter a “9” for Night mode.
d. The TMS-6X confirms by playing back the appropriate message.
c. Remote Recording
Note: All announcements must be recorded at the same time.
a. Enter a “1” and begin recording the On-Hold announcement. Press a “#” when finished.
b. Enter a “2” and begin recording the Answer announcement. Press a “#” when finished.
c. Enter a “3” and begin recording the Night announcement. Press a “#” when finished.
d. Remote Playback
a. Enter a “4” to playback the On-Hold announcement.
b. Enter a “5” to playback the Answer announcement.
c. Enter a “6” to playback the Night announcement.
C. Mode of Operation
To set the TMS-6X to answer incoming calls, set the POWER/RECORD/ANSWER switch to ANSWER.1.
2. Set the MODE/DATA switch to the DAY 3, DAY 5 or night respectively.
a. Set the MODE/DATA switch to DAY 3 for an answer announcement after 3 rings.
b. Set the MODE/DATA switch to DAY 5 for an answer announcement after 5 rings.
c. Set the MODE/DATA switch to NIGHT for the night announcement followed by a disconnect.
3. Program the receptionist’s phone NOT to ring (the TMS-6X will provide common audible in the day modes),
D. Ring Volume
After the installation and the recording of the announcements are complete, place a test call, and check and adjust
the volume of the audible ring on the TMS-6X (see Diagram 2). If the SQRG-12 Ring Generator is installed,
ringing is generated by the SQRG-12 into the PABX/KSU.
E. Data Retrieval
The TMS-6X provides important data which will help you properly staff for optimum call processing. Data retrieval
requires that the POWER/RECORD/ANSWER switch be in the ANSWER position.
1.
To determine the total number of incoming calls set the MODE/DATA switch to the data INBOUND position and
press the START button and the data will be displayed.
2. To determine the total number of calls answered, set the MODE/DATA switch to the data ANSWER position
and press the START button.
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To determine the total number of abandoned calls (callers who waited on hold and hung up before an attendant
3.
helped them) set the MODE/DATA switch to the data ABANDON position and press the START button.
4. To clear all counters press the reset switch located on the rear of the TMS-6X. The TMS-6X will give you a tone
indicating the memory is reset.
5.
When you are finished, be sure to reset the MODE/DATA switch and the POWER/RECORD/ANSWER switch
to the correct operating mode.
Diagram 3
F. Volume Control
If the message is too loud or too quiet, the message
volume can be adjusted by following these steps:
Note: If recorded properly, this should not be necessary.
Only in rare situations will this be required.
1. Disconnect the power and telco cables.
Remove the two screws on the bottom of the chassis
2.
and take the cover off.
3.
Locate volume pot (R39), shown in Diagram 3, and
adjust as needed.
4. Replace the cover and cables when finished.
After installation and the loading of the announcements
5.
are complete, place a test call into the system and
check the announcement playback volume.
J11
R39
Decrease
Volume Control (R39)
Message
Low
48 sec @ 22K
High
32 sec @ 32K
J11
Increase
G. Sampling Rate
The TMS-6X is capable of recording at different sampling rates. The higher sampling rate, 32K, allows 32 seconds
of record time and the lower sampling rate, 22K, allows 48 seconds of record time (see J11 in the diagram above).
Quality
Operation
The TMS-6X is user selectable to answer on the third or fifth ring, play a user recorded announcement and then place
the caller on hold. While the caller is on hold, the TMS-6X can provide music with an auxiliary music source, or a
promotional announcement with Viking’s model DVA-2W. If recorded, a pacifier announcement will interrupt the music
every 30 seconds and let the caller know they have not been forgotten. When the TMS-6X answers an incoming call,
the line number of the call is displayed on the 4 digit LED display and any optional remote display that are connected to
the system. To retrieve a call, the receptionist simply accesses the line that is displayed. The TMS-6X will release that
line and display the next line to be answered.
Note: The TMS-6X can not answer other calls while any of it’s messages are playing, but it will answer all lines that
have met the ring delay after the message has stopped.
In the night mode, the TMS-6X will answer, play the night announcement and disconnect.
To eliminate confusion in key system applications, disable the ringer or program the attendant’s phone not to ring. The
TMS-6X will provide common audible. On normal incoming calls the TMS-6X will provide a single tone burst every 4
seconds. A double tone burst will advise the attendant that 1 or more lines have been answered by the TMS-6X. The
digital display will indicate the next line to answer.
The local display will flash “1111” at a 1/2 second rate to indicate power up or power restoration after an outage. Check
the announcements to verify that none were lost.
A flashing “0000” indicates you are about to record over your announcements. A flashing “8888” indicates the unit is in
the “Night” mode. A flashing “1111” indicates power up or unit had lost power.
Important: If the phone lines are to be used for both incoming and outgoing calls, the SQRG-12 Sequential Ring
Generator should be used. For more information retrieve Fax Back Document 060.
Product Support Line...(715) 386-8666 Fax Back Line...(715) 386-4345
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking
Electronics, its affiliates and/or subsidiaries assume no responsibility for errors and/or omissions contained in this information. Revisions of
this document or new editions of it may be issued to incorporate such changes.
Printed in the U.S.A. ZF280570 Rev CFax Back Doc # 065
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