Viking tms-2 Service Manual

Telecommunication Peripheral Products

Technical Practice

TMS-2

Two Line Call

Sequencer

October 24, 1997

Answer Customer Calls Promptly and Professionally,

Even When You’re on the Other Line

No matter how small your business, projecting
the right image is important. Build your
company’s image with Viking’s Two Line Call
Sequencer.

In the day mode, the TMS-2 answers calls on
one line while you are busy or on the opposite
line. After a professional greeting has been
played, the TMS-2 holds the caller for up to 15
minutes or until you are available to take the

call.call. Music on hold can be provided from a radio or any other audio source. For a truly

professional image, Viking’s DVA-2W “promotion on hold announcer” may also be
added (Fax Back Document 110).

In the night mode, the TMS-2 allows your answering machine to answer either line.
The LED indicator displays which mode is active (day or night) and which line is on
hold. A volume adjustable beep and warble also indicate which line is on hold or
ringing.

VIKING©

http://www.VikingElectronics.com

[e-mail]

Features Applications

• Remotely recordable

• Non volatile E memory for recording and
programming (no batteries required)

• Day and night mode operation

• Volume adjustable warble and “on hold” alert

• Disconnects on CPC or 15 minute “on hold”
time out

• Programmable ring delay from 1 to 9

• Music or promotion on hold input

• Programmable security code

• Modular installation

• 1 year warranty

Sales...[phone]

2

Made in the U.S.A.

• Small Office/ Home Offices (SOHO) where a
professional image is important

• Customer service and technical support
centers where it is important that all calls be
answered in a timely fashion

• City desk and parts counters with limited
personnel to cover incoming calls

Specifications

Power: 120V AC/12V DC 500mA UL listed adapter provided
Dimensions: 120mm x 70mm x 35mm (4.75” x 2.75” x 1.38”)
Shipping Weight: .45 kg (1lb)
Environment: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-

condensing humidity
Connections: (1) RJ14 plug, (1) RJ14 jack, (1) RJ11 jack, (1)

3.5mm audio jack, (1) 3.5mm male to female audio cord

Sampling Rate: 64 Kbps
Message Length: 16 second maximum

Installation

The TMS-2 should be placed in a location that is readily accessible in order that the alert tones be heard. Connect the
power adapter, line cords and audio source as shown in Diagram 1 below.

Two-line

Answering

Machine

RJ-14 Jack

(2 line)

Diagram 1

Front View of the TMS-2

2 LINE CALL SEQUENCER

VIKING©

Model TMS-2

Ans Mach Phones

Mode

Rear View of the TMS-2

phone

Line 1

Line 2

120VAC

Outlet

Music/Audio

On Hold Source

3.5mm Audio Cord (included)

Important: A surge protector is recommended. The TMS-2 is not protected from power line surges.

Programming

Note: If more than 20 seconds elapse between Touch Tones, while in the “programming mode”, the TMS-2 will
disconnect.

A. Volume Control

The electronic warble/”on hold” beep volume can be adjusted using an internal volume pot (see Diagram 2). To
adjust the alert tone volume, follow steps 1 - 4 below.

Diagram 2

R24

Electronic warble/

“on hold” beep volume

adjustment

Important: Electronic components are sensitive to static

electricity. Personnel and the work area should be grounded
before handling.

1. Disconnect the power and telco cables.

2. Remove the two screws on the bottom of the chassis and

take off the cover.

3. Locate the volume pot (R24) as shown in Diagram 2 and
adjust as needed.

4. Replace the cover and cables when finished.

B. Dip Switch Programming

ON
OFF

MODEL

VIKING ELECTRONICS, INC.

VIKING©

Complies with part 68, F.C.C. Rules, F.C.C. Registration No. AH397D62221-MT-R, Ringer

Equivalence: 0.4B, USOC No. RJ11C

Switch 1

Switch 2

Switch 3

Diagram 3

Switch

Switch 1
Switch 2
Switch 3

Normal Loop Current *

ON

Warble ON *

Run Mode *

OFF

High Loop Current

Warble OFF
Learn Mode

* Factory settings

Important: After changing dip switch settings, the TMS-2 must be momentarily

powered down for the settings to be registered.

1. Loop Current (Dip Switch 1 - ON (Normal)/OFF (High))

Dip switch 1 allows the TMS-2 to work with varying telephone lines. If the TMS-2 does not release a call placed
on hold when answered, the loop current provided by your phone company is probably too high. To compensate
for this, set dip switch 1 to the OFF position (see Diagram 3).

2. Warble Control (Dip Switch 2 - ON/OFF)

Dip switch 2 turns the internal electronic warble on and off.

3. Security Code Override (Dip Switch 3 - ON (Run)/OFF (Learn))

If the security code is not known, the TMS-2 can still be programmed by setting dip switch 3 to the OFF position
(see “Security Code Programming” below).

C. Recording the Greeting Message (16 seconds maximum)

To record a personal greeting, call into the TMS-2. After the TMS-2 answers, enter a Touch Tone ✱. When the
greeting message stops, enter the six digit security code (see Security Code Programming below). Enter ✱1 to
start recording. Enter any other Touch Tone to stop recording and ✱2 to playback the recording. The maximum
record time is 16 seconds, so it is best to prepare a script before recording. To clear the recording, enter ✱3.

Important: Once recording has been started, a Touch Tone must be entered to stop the recording

.

D. Security Code Programming (Factory setting = 845464 or V-I-K-I-N-G)

To change the security code, call into the TMS-2. After the TMS-2 answers, enter a Touch Tone ✱. When the
greeting message stops, enter the current six digit security code. Then enter the new six digit security code
followed by #22 .

If the security code is not known, place dip switch 3 in the OFF position(Learn Mode) and momentarily power down
the TMS-2. The unit will now accept a ✱ and any six digits to enter the programming mode. Program your new
security code as explained above. Move dip switch 3 back to the run (ON) position and momentarily power down
the TMS-2 again.

E. Ring Delay Selection (Factory setting = 3)

To change the ring delay, call into the TMS-2. After the TMS-2 answers, enter a Touch Tone ✱. When the greeting
message stops, enter the six digit security code (see Security Code Programming above). Enter 01 - 09 followed
by #21 to program a ring delay of 1 - 9 rings.

Note: Select a ring delay that is less than the ring delay of your answering machine.

F. Day/Night Mode

The mode selector button (See Diagram 4) toggles the TMS-2 between the “Day” and “Night” mode.

1. Day Mode (LED Indicator - On Steady)

In the “Day” mode, the TMS-2 will place incoming calls on
hold after your personal greeting has been played.

2. Night Mode (LED Indicator - High/Low Flashing)
In the “Night” mode, the TMS-2 will not answer calls,

allowing your answering machine to process all calls.

Diagram 4

Mode Selector

Button

VIKING©

Model TMS-2

Mode

2 LINE CALL SEQUENCER

Ans Mach

LED Indicator Light

Phones

Applications

A. Adding Professional Promotion On Hold

The TMS-2 can also provide professional promotion on hold as well as music when used with a Viking model DVA­2W “Promotion On Hold” announcer. For more information, retrieve Fax Back Document 110.

Rear View of the TMS-2

120V AC

Diagram 5

Viking’s Model DVA-2W

VIKING

VOLUME

START

SPK

LED

Cut off plug and strip two wire cord

MODEL DVA-2W

©

COM C C AUX

TAPE IN

Licensed Radio

AAAAMMMM////FFFFMMMM 2222

OO

BBBBAAAANNNNDDDD RRRRAAAADDDDIIIIOO

93.7

B. Using the TMS-2 with three phone lines

Answer back-up is possible for three incoming phone lines using a special configuration of two TMS-2’s. The
incoming lines must be configured as a hunt group. Set the ring delay on the first TMS-2 lower than the second

TMS-2.

Answering Machine

Line 1

2 LINE CALL SEQUENCER

VIKING©

Red/Green

Unit 1

Model TMS-2

Mode

Ans Mach

Phones

Line 2

Line 3

Yellow/Black

Yellow/Black

*

Red/Green*

Unit 2

VIKING©

Model TMS-2

Mode

2 LINE CALL SEQUENCER

Ans Mach

Phones

Red/Green

Red/Green

Red/Green

Yellow/Black

Multi Line Phone

Line 1
Line 2

Line 3

* Tie Yellow to Red and Black to Green

As calls come in, they will hunt in sequence from line 1 to line 3. These calls must be answered in this sequence. If
the calls are answered out of sequence, there is the possibility of a ring no answer or a forced manual answer. To
eliminate the possibilities of a ring-no answer, three TMS-2’s may be used.

Note: Dip switch 1 on unit 1 may have to be placed in the “OFF” position.

In the evening, switch both TMS-2’s to the night mode and connect an answering machine to the first TMS-2. This
will allow the first two lines to be directed to the answering machine.

Operation

In the “Day” mode, the TMS-2 monitors both lines for ringing. If an incoming call is not answered before the programmed
ring delay, the TMS-2 will answer the call. After the user recorded greeting is delivered, the call is placed on hold. This
call can then be answered at your convenience (within 15 minutes). The greeting message is stored in non-volatile
memory and will be retained even if power is removed from the unit. The greeting can be up to 16 seconds in length. If
two calls are received simultaneously, the TMS-2 will answer only the first call to meet the ring delay.

The TMS-2 provides a single electronic warble for calls ringing on line 1 and a double warble for calls on line 2. An
internal volume control can be used to set the volume level of both the electronic warble and the on hold beep tone (see
Programming section A). In addition, the LED light will flash in cadence with the alert tones.

After the TMS-2 has placed a call on hold, it provides a single or double beep every 15 seconds to indicate which line is
holding. A single beep indicates that line 1 is on hold and a double beep indicates line 2 is on hold. Similarly, the LED
light will flash in a single or double pattern indicating line 1 or line 2 is on hold.

A push button on the front of the TMS-2 is used to select the operating mode (Day or Night). An LED light is also
provided to indicate the mode and line activity (see Programming section F).

In the “Night” mode, the TMS-2 will not answer the call, allowing your answering machine to answer either line. The LED
flashes in a “High/Low” fashion to indicate the TMS-2 is in the “Night” mode.

Note: The TMS-2 can only process and hold one call at a time. The maximum hold time is 15 minutes.

Product Support Line...[phone] Fax Back Line...[phone]

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking
Electronics, its affiliates and/or subsidiaries assume no responsibility for errors and/or omissions contained in this information. Revisions
of this document or new editions of it may be issued to incorporate such changes.

Printed in the U.S.A.Fax Back Doc # 062

ZF300670 Rev B