Viking tms-2 Service Manual
Telecommunication Peripheral Products
Technical Practice
TMS-2
Two Line Call
Sequencer
October 24, 1997
Answer Customer Calls Promptly and Professionally,
Even When You’re on the Other Line
No matter how small your business, projecting
the right image is important. Build your
company’s image with Viking’s Two Line Call
Sequencer.
In the day mode, the TMS-2 answers calls on
one line while you are busy or on the opposite
line. After a professional greeting has been
played, the TMS-2 holds the caller for up to 15
minutes or until you are available to take the
call.call. Music on hold can be provided from a radio or any other audio source. For a truly
professional image, Viking’s DVA-2W “promotion on hold announcer” may also be
added (Fax Back Document 110).
In the night mode, the TMS-2 allows your answering machine to answer either line.
The LED indicator displays which mode is active (day or night) and which line is on
hold. A volume adjustable beep and warble also indicate which line is on hold or
ringing.
VIKING©
http://www.VikingElectronics.com
E-mail...Sales@VikingElectronics.com
Features Applications
• Remotely recordable
• Non volatile E memory for recording and
programming (no batteries required)
• Day and night mode operation
• Volume adjustable warble and “on hold” alert
• Disconnects on CPC or 15 minute “on hold”
time out
• Programmable ring delay from 1 to 9
• Music or promotion on hold input
• Programmable security code
• Modular installation
• 1 year warranty
Sales...(715) 386-8861
2
Made in the U.S.A.
• Small Office/ Home Offices (SOHO) where a
professional image is important
• Customer service and technical support
centers where it is important that all calls be
answered in a timely fashion
• City desk and parts counters with limited
personnel to cover incoming calls
Specifications
Power: 120V AC/12V DC 500mA UL listed adapter provided
Dimensions: 120mm x 70mm x 35mm (4.75” x 2.75” x 1.38”)
Shipping Weight: .45 kg (1lb)
Environment: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-
condensing humidity
Connections: (1) RJ14 plug, (1) RJ14 jack, (1) RJ11 jack, (1)
3.5mm audio jack, (1) 3.5mm male to female audio cord
Sampling Rate: 64 Kbps
Message Length: 16 second maximum
Installation
The TMS-2 should be placed in a location that is readily accessible in order that the alert tones be heard. Connect the
power adapter, line cords and audio source as shown in Diagram 1 below.
Two-line
Answering
Machine
RJ-14 Jack
(2 line)
Diagram 1
Front View of the TMS-2
2 LINE CALL SEQUENCER
VIKING©
Model TMS-2
Ans Mach Phones
Mode
Rear View of the TMS-2
phone
Line 1
Line 2
120VAC
Outlet
Music/Audio
On Hold Source
3.5mm Audio Cord (included)
Important: A surge protector is recommended. The TMS-2 is not protected from power line surges.
Programming
Note: If more than 20 seconds elapse between Touch Tones, while in the “programming mode”, the TMS-2 will
disconnect.
A. Volume Control
The electronic warble/”on hold” beep volume can be adjusted using an internal volume pot (see Diagram 2). To
adjust the alert tone volume, follow steps 1 - 4 below.
Diagram 2
R24
Electronic warble/
“on hold” beep volume
adjustment
Important: Electronic components are sensitive to static
electricity. Personnel and the work area should be grounded
before handling.
1. Disconnect the power and telco cables.
2. Remove the two screws on the bottom of the chassis and
take off the cover.
3. Locate the volume pot (R24) as shown in Diagram 2 and
adjust as needed.
4. Replace the cover and cables when finished.
B. Dip Switch Programming
ON
OFF
MODEL
VIKING ELECTRONICS, INC.
VIKING©
Complies with part 68, F.C.C. Rules, F.C.C. Registration No. AH397D62221-MT-R, Ringer
Equivalence: 0.4B, USOC No. RJ11C
Switch 1
Switch 2
Switch 3
Diagram 3
Switch
Switch 1
Switch 2
Switch 3
Normal Loop Current *
ON
Warble ON *
Run Mode *
OFF
High Loop Current
Warble OFF
Learn Mode
* Factory settings
Important: After changing dip switch settings, the TMS-2 must be momentarily
powered down for the settings to be registered.
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