33
Product Care
32
Product Care
Service Information
If service is required, call your dealer or authorized service
agency. The name of the authorized service agency can be
obtained from the dealer or distributor in your area.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are
unable to obtain the name of an authorized service agency, or if
you continue to have service problems, contact Viking Range
Corporation at (888) 845-4641, or write to
VIKING RANGE CORPORATION
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if
service is ever required. The model and serial number for your
grill is located on an identification plate located under the drip
tray in the rear left corner next to the inlet pipe.
Model no. _____________________ Serial no. ________________
Date of purchase __________ Date installed ________________
Dealer’s name __________________________________________
Address ________________________________________________
_______________________________________________________
If service requires installation of parts, use only authorized parts
to insure protection under the warranty.
Keep this manual for future reference.
Warranty
PROFESSIONAL SERIES OUTDOOR GAS GRILL WARRANTY
ONE YEAR FULL WARRANTY
O
utdoorgas grillsand all of their component parts, except as detailed below*, are warrantedto be free from
d
efective materials or workmanship in normal household use for a periodof twelve (12) months from the date of
o
riginal retailpurchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part
whichfails or is found to bedefective during thewarranty period.
*Painted and decorativeitems are warrantedto be free from defective materials or workmanship fora period of
ninety(90) days from the date of original retail purchase. ANY DEFECTS MUST BEREPORTED TOTHE SELLING
DEALERWITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE. Viking Range Corporation
u
ses themost up-to-date processes and best materialsavailable to produce all color finishes. However, slight
c
olor variationmay be noticed because of the inherentdifferences in painted parts and porcelain parts as well as
d
ifferences inkitchen lighting, product locations, and other factors.
FIVE YEAR LIMITEDWARRANTY
Any burner assemblies, TruSear™ infrared burner,infrared rotisserie burner, or porcelaingrill gratewhich failsdue
to defective materials or workmanship in normal household use duringthe second through fifth yearfrom the
date oforiginal retail purchase will be repaired orreplaced,free of charge for the part itself, with the owner
p
ayingall other costs, including labor. Corrosion, scratching, and discoloration due to improper useand care of
t
he outdoor product is excluded from this warranty.
L
IFETIME LIMITED WARRANTY
Any stainless steel partor porcelain grill grate which rusts through due to defective materials or workmanship in
normalhousehold use duringthe fifth through the usefullifetime ofthe grill from the date of original retail
purchase willbe repaired or replaced, free of charge for the part itself, with the owner payingall other costs,
including labor.
NINETY(90) DAYRESIDENTIAL PLUS WARRANTY. Thiswarranty applies to applications where use of the
product extends beyondnormal residential use. Examples are,but not limited to, bed and breakfasts, fire
stations, private clubs, churches, etc. This warranty excludes all commerciallocationssuch as restaurants,food
service locations and institutional foodservice locations.
This warranty extends tothe original purchaser of the product warranted hereunder andto each transferee owner
of theproduct during the term of thewarranty.
This warranty shall apply to products purchased and located in the United States and Canada. Productsmust be
purchased in the country where service isrequested. Warranty laborshall be performed byan authorized Viking
RangeCorporationservice agency or representative. Warranty shall not apply to damageresultingfrom abuse,
accident, natural disaster,loss of electrical power to the product for any reason, alteration, improper installation,
improper operation, orrepair or service ofthe product by anyone other than an authorized Viking Range
Corporation service agency or representative. This warranty doesnot apply tocommercial usage. Warrantoris
not responsible for consequential or incidental damage whether arising out of breachof warranty, breach of
contract, or otherwise. Some jurisdictionsdo not allowthe exclusion or limitation ofincidentalor consequential
damages, so theabove limitation orexclusion may not apply to you.
Ownershall be responsiblefor properinstallation, providing normal careand maintenance, providingproof of
purchase uponrequest, and makingthe appliance reasonably accessiblefor service. If the product or oneof its
component parts contains a defector malfunction during the warranty period, after a reasonable number of
attempts by thewarrantor to remedythe defectsor malfunctions, theowner is entitled toeither a refund or
replacement ofthe product or its componentpart or parts. Warrantor’s liability on any claim of any kind, with
respect to thegoods or services covered hereunder, shallin no case exceed theprice of thegoods or service or
part thereof which gives rise to the claim.
WARRANTY SERVICE: Underthe terms ofthis warranty, service must be performed by afactory authorized
VikingRange Corporation service agent or representative. Service will be provided during normal business
hours,and labor performedat overtimeor premium rates shall not be covered by this warranty. Toobtain
warranty service, contact the dealer fromwhom the product was purchased, an authorizedViking Range
Corporation service agent, or Viking Range Corporation. Provide model and serial number and date of original
purchase. For the nameof your nearest authorized Viking Range Corporation service agency, call the dealer from
whom the product was purchased or Viking Range Corporation. IMPORTANT: Retainproof of original purchase
to establish warranty period.
The return of the Owner Registration Cardis not a condition of warrantycoverage. You should, however, return
the Owner Registration Card so that VikingRange Corporation can contact you should any question ofsafety
arisewhich couldaffect you.
Any implied warranties of merchantability and fitness applicable to the above described burnerassemblies,
infrared rotisserie burners, porcelaingrill grates, and stainless steel parts are limited in duration to the period of
coverage of theapplicableexpress written limited warranties set forth above. Some jurisdictionsdo not allow
limitations onhow long an implied warranty lasts, so the abovelimitationmay not applyto you. This warranty
givesyou specificlegal rights, and you may alsohave otherrights whichmay vary from jurisdiction to jurisdiction.
Specifications subjectto change without notice.