Viking so-24a Service Manual

SO-24A

SO-24A

Service

Observation Unit

October 24, 2002

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TECHNICAL

TECHNICAL

The SO-24A allows supervisors to silently monitor
employee phones without disrupting the activity at
their workstation. The information gathered may be
used for quality purposes, to train, motivate even
assist customer service and telemarketing represen­tatives.

A supervisor may enter the conversation by dialing a
“✱.” A cassette recorder output permits automatic or

manual recording of conversations (see page 6,
Operation sections D and E).

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Power: 120V AC/13.8V AC 1.25mA, UL listed adapter provided
Dimensions: 210mm x 159mm x 45mm (8.25” x 6.25” x 1.75”)
Shipping Weight: 1.36 kg (3 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%

non-condensing humidity

Talk Battery: 40V DC
Connections: (1) RJ21X, (1) 3.5mm (1/8”) audio jack and cable,

(1) 2.5mm (3/32”) control jack and cable, (2) RJ-14 type multi­module interconnect and interconnect cord

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The SO-24A features improved audio and can now be easily expanded to 240 stations by
installing additional 24 line units. The SO-24A can be programmed with a 2, 3 or 4 digit dial
up code to match station extension numbers (see page 6, Operation section B).

Add Silent Observation to Most

Phone Systems

• Telemarketing Centers

• Direct Sales Outlets

• Travel Agencies

• Customer Service Departments

• Airline Employment Services

• Collection Agencies

• Credit Bureaus

• Insurance Companies

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• 24 station capacity can be expanded to 240
stations at any time

• Compatible with analog PABX/KSU stations

• Configurable for digital phones (requires the
SO-24 AK and a dedicated pair of wires between
the handset and
the SO-24A)

• Monitor stations from an unused phone
system line input or to a dedicated single
line phone

• Add remote observing with a RAD-AMP Remote
Access Device

• Built-in talk assist (dial ✱)

• Dial up code can be programmed to match the
phone system’s station or extension numbers

• Cassette recorder output with automatic or Touch
Tone control

(see page 6, Operation sections D & E)

• Automatic gain control equalizes in and outbound
conversation levels

• Call progress tones for observing supervisor

?

Need More Information on the SO-24 AK?

Call [phone] and select 819.

?

Need More Information on the RAD-AMP?

Call [phone] and select 415.

Row 1

Lines In

1T
1R
2T
2R
3T
3R
4T
4R
5T
5R
6T
6R
7T
7R
8T
8R
9T
9R

10T

10R

11T

11R

12T

12R

13T

13R

14T

14R

15T

15R

16T

16R

17T

17R

18T

18R

19T

19R

20T

20R

21T

21R

22T

22R

23T

23R

24T

24R

IMPORTANT: Electronic devices
are susceptible to lightning and

power station electrical surges
from both the AC outlet and the telephone
line. It is recommended that a surge pro­tector be installed to protect against such
surges. Contact Panamax at (800) 472­5555 or Electronic Specialists Inc. at (800)
225-4876.

!

Row 2

Unused

Row 3

SO-24A

W/BL
BL/W

W/O
O/W
W/G

G/W
W/BN
BN/W

W/S

S/W

R/BL
BL/R

R/O
O/R
R/G

G/R
R/BN
BN/R

R/S

S/R

BK/BL
BL/BK

BK/O
O/BK

BK/GN
GN/BK
BK/BN
BN/BK

BK/S
S/BK

Y/BL
BL/Y

Y/O

O/Y

Y/G

G/Y
Y/BN
BN/Y

Y/S

S/Y

V/BL
BL/V

V/O

O/V

V/G

G/V
V/BN
BN/V

V/S

S/V

Row 4

To Phones

1T
1R
2T
2R
3T
3R
4T
4R
5T
5R
6T
6R
7T
7R
8T
8R
9T

9R
10T
10R
11T
11R
12T
12R
13T
13R
14T
14R
15T
15R
16T
16R
17T
17R
18T
18R
19T
19R
20T
20R
21T
21R
22T
22R
23T
23R
24T
24R
25T
25R

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

Bridge Clip the

First 24 Pairs

A. Single Module Wiring

W

Wiirriinngg

User Program-

mable 2, 3 or 4

Digit Dial Up

Code

Factory
Default

2-Digit

Dial Up Code

?

Need More Information on the RAD-AMP?

Call [phone] and select 415.

Memory

Location:

#01

#02

#03

#04

#05

#06

#07

#08

#09

#10

#11

#12

#13

#14

#15

#16

#17

#18

#19

#20

#21

#22

#23

#24

2.

24 Analog

PABX/KSU

Stations

C.O. Lines

Bridge Clip the

First 24 Pairs

Punch down the SO-24A in

parallel with up to 24 analog

lines or stations.

13.8V AC
Adapter

(included)

VIKING©

POWER

13.8 VAC

SERVICE OBSERVING UNIT

MODEL SO-24A

VIKING

ELECTRONICS

HUDSON, WI 54016

24 LINE

or

STATUS LED

MULTI-UNIT

COMMUNICATIONS

Punchdown Terminal

Block with Split Center

(not included)

Siemans # 566B3-50
Marconi # R66B3-50

To 24 Monitored

Stations or Phones

INPUT OUTPUT

TAPE RECORDER

CONNECTIONS

RECORD

AUDIO

CONTROL

OUT

OUT

or

Remote Access Device

MASTER
PROGRAM
RECORD CONTROL

1 2 3

ON

OFF

OFF

Unused PABX/KSU

Trunk Port

AMPLIFIED REMOTE ACCESS DEVICE

VIKING©

MODEL

RAD-A

MP

OFF ON

RAD-AMP

RJ21X

LINE / STATION CONNECTIONS

RJ21X Male Jack

(not included)

Observing

LINE IN LINE OUT

Phone

Observing

Station

Remote

Observing

B. Multi-Module Wiring

Note: Connect OUTPUT
ports on slave modules to the
INPUT ports of the superced­ing SO-24A’s, continuing from
module to module to the
Master module using the sup­plied modular cords.

?

Need More Information on the RAD-AMP?

Call [phone] and select 415.

IMPORTANT: Each slave
module MUST be pro­grammed with its own unique
set of dial up codes.

?

Recommended Tape Recorders:

Radio Shack #14-1123, 14-1126 or 14-1127

3.

13.8V AC
Adapter

(included)

ON

OFF

1

VIKING©

POWER

13.8 VAC

COMMUNICATIONS

STATUS LED

MULTI-UNIT

INPUT OUTPUT

Master Module

MODEL SO-24A

VIKING

ELECTRONICS

HUDSON, WI 54016

SERVICE OBSERVING UNIT

TAPE RECORDER

CONNECTIONS

RECORD
CONTROL

24 LINE

MASTER
PROGRAM
RECORD CONTROL

1 2 3

AUDIO

ON

OUT

OUT

OFF

OFF

LINE / STATION CONNECTIONS

RJ21X

24 Analog

PABX/KSU

Stations

Punchdown Terminal

Block with Split Center

Siemans # 566B3-50
Marconi # R66B3-50

C.O. Lines

or

(not included)

To 24 Monitored

Stations or Phones

DIP Switch 1

must be ON

Master Module

13.8V AC
Adapter

(included)

RJ21X Male Jack

(not included)

(1/8" cable included)

(3/32" cable included)

Tape Recorder (not included)

Installed on Master Only

Slave Module

VIKING©

VIKING

ELECTRONICS

HUDSON, WI 54016

24 LINE

POWER

13.8 VAC

STATUS LED

MULTI-UNIT

COMMUNICATIONS

INPUT OUTPUT

SERVICE OBSERVING UNIT

TAPE RECORDER

CONNECTIONS

RECORD
CONTROL

OUT

AUDIO

1 2 3

ON

OUT

OFF

OFF

MODEL SO-24A

MASTER
PROGRAM
RECORD CONTROL

RJ21X

LINE / STATION CONNECTIONS

Bridge Clip the First 24 Pairs

Observing

Phone

Unused
PABX/KSU
Trunk Port

VIKING©

MODEL

RAD-A

Remote

OFF ON

Observing

Remote Access Device

24 Analog

PABX/KSU

Stations

C.O. Lines

AMPLIFIED REMOTE ACCESS DEVICE

MP

LINE IN LINE OUT

RAD-AMP

Pins 25 & 50

Tip (V/S) and

Ring (S/V)

or

ON

OFF

DIP Switch 1
must be OFF

Slave Module

Add up to 8 more SO-24A modules

for a total of 240 stations.

or

RJ21X Male Jack

(not included)

1

Punchdown Terminal

Block with Split Center

(not included)

Siemans # 566B3-50

Marconi # R66B3-50

Pins 25 & 50 not used

on Slave modules

To 24 Monitored

Stations or Phones

Bridge Clip the 24 Pairs