IF YOU HAVE A PROBLEM WITH AVIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer
MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14) calendar days from the
date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor
will then replace the product over the counter at no charge. The distributor will then return the product to Viking using the same
R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed
the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number.
The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as
options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment
should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALLparts of the equipment. C.O.D.
or freight collect shipments cannot be accepted. Ship cartons prepaid to: Viking Electronics,1531 Industrial St, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manufactured, which ever is
greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-3868666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANYKIND INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTYEXPRESSED OR IMPLIED, OR FOR ANYOTHER FAILURE OF THIS PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages,
so this limitation may not apply to you.
THIS WARRANTYIS IN LIEU OF ALLOTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXCLUDED BEYOND THE ONE YEAR
DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation m ay not apply to you.
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
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When voice is detected on the “AUDIO IN” circuit, the PI-1 opens the normally closed contacts and closes the normally
open contacts allowing background music source to be interfaced without interfering with paging. Depending on the selectable time-out delay, the music source will come back between .33 and 3.5 seconds after the last word. A floating 600 ohm
output is provided to interface with most standard public address systems.
The PI-1 will also produce a 600 ohm night bell warble from a contact closure or a ringing analog PABX/KSU station. This
warble volume can be adjusted using the RING VOL potentiometer as shown above.
N.O. COM N.C.
This adjusts the time between the last word and the
relay releasing (contact closure). Minimum: 0.33
seconds, maximum: 3.5 seconds.
output, connect to input of paging amplifier.
page port output or an unsed C.O. line input (trunk port)