Viking PA-15 Product Manual

PRODUCT MANUAL
Designed, Manufactured and Supported in the USA
COMMUNICATION & SECURITY SOLUTIONS
Add Paging, Loud Ringing and Background Music
to Centrex, PABX, IP, or Key Systems
Features
The PA-15 interfaces with virtually any telephone system to provide 15 watts of paging power - enough to drive fifteen 8-ohm paging horns or speakers. This small and light weight chassis design is possible by utilizing new amplifier technology that is 300% less inefficient than old designs competitors use. High efficiency means much less heat dissipation, smaller size, higher reliability, and lower cost.
The PA -15 provides 36V talk battery for interfacing with an FXO or unused analog line input/trunk port. With the flip of a switch, the unit can connect to a FXS or PABX/Centrex station ring trip port or connect to a 600 ohm paging port. When interfacing with systems that do not provide a paging contact closure, the built-in voice activation (VOX) is in control.
After paging, the PA-15 auto disconnects on CPC, busy signal, silence, or default disconnect timer (helps prevent accidental paging system lock-up if phone is hung-up incorrectly). The unit will generate adjustable loud ringing from an independent ringing analog FXS/PABX/Centrex
station or from a dry contact closure. The PA-15 can provide background music (muted during page) if connected to an external music source.
Replaces the CPA-7B, provides twice the power and many new features (shown in bold below).
• 15 Watts of paging power
• Drive up to (15) 8-ohm speakers
• 600 Ohm output to drive additional amplifiers
• Select: FXO (loop start), FXS (ring trip) or paging port (VOX relay) interface mode
• Independent volume controls for Paging, Ringing Tones and Background Music
• 36V DC talk battery for interfacing with FXO or unused phone system line input/trunk port
• Compatible with 24V to 48V FXS (ring trip) analog station operation
• 1K Hz pre-announce page tone (on/off)
• Provides “Night Bell” warble tone via contact closure or independent ringing analog circuit
• Choose one of four ringing sounds:
- Electronic warble (traditional loud ringer)
- Double gong (two identical “gong” tones)
- Quadruple chime (four descending chime tones)
- Door chime (ding-dong)
• Night transfer switch input
• CPC detection for immediate disconnect
• Busy signal detect disconnect
• Adjustable silence time out disconnect
• Programmable VOX trigger sensitivity and time out
• 16 to 72 second (or off, default) disconnect timer
• Page from virtually any POTS, Centrex, PABX, digital or IP phone system
• Amplified loud paging
• Loud ringing
• Night bell
• Background music in all paging modes
• Loud ringing + door chime over paging
Power: 120V AC/13.8V AC 1.25 A, UL listed adapter
provided Amplifier: 15 Watts - to power up to (15) 8-Ohm speakers (cascadable to drive additional speakers)
Dimensions: 5.25” x 3.5” x 1.75” (133mm x 89mm x 44mm) Shipping Weight: 3.0 lbs (1.36 kg) Environmental: 32°F to 90°F (0°C to 32°C) with 5% to 95%
non-condensing humidity Speakers: Viking 25AE, 30AE, 35AE, 40AE (DOD# 498) or 300AE (DOD 497) speakers, not included Sound Pressure Level: 115 dB SPL @ 1m with (1) 25AE paging horn (not included)
Talk Battery Output: 36V DC (loop current 36mA nominal) Maximum Speaker Cable Length: 300 ft (91m) 18 AWG Connections: 14 cage clamp screw terminals
PA-15
15 Watt Paging Amplifier
with Background Music
and Loud Ringing
April 26, 2018
Applications
Specifications
www.VikingElectronics.com
Information: 715-386-8861
VIKING
Features Overview
Installation and Programming
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
Power Input
(13.8VAC adapter included)
Speaker Output
Up to (15) 8 Ohm speakers
600 Ohm Output
Connect to additional amplifiers
to drive more speakers
Paging Input
Paging Contact
Background Music In - Connect to any
music source to provide background music
Contact Closure - To trigger loud ringing Night Transfer - To enable/disable loud ringing
Ringing Line In - A ringing line will
trigger loud ringing.
Red Power LED
Trigger LED: Loud
Ringing Activity
Paging Volume Control
Ringing/Alert Tone Volume Control
Background Music Volume Control
FXO/FXS Switch
(Factory set to FXS)
Blue Active LED:
Paging Activated
DIP Switches
(see section G)
15 WATT TELECOM PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.
2
A. Amplified Paging
1. Paging Port
Note: For information on speakers to use, ambient noise levels, and speaker wiring, see DOD# 498 and 895.
Important: Page Alert Tone is not given when
page contacts are not provided.
* Note: If paging contacts are not available, VOX is in control. See Programming section E for VOX adjustments.
Up to (15)
8 Ohm Speakers
(not included)
Page Contact
(if available)
Paging Port
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
Paging Volume
Control
15 WATT TELECOM PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
Step 1
Move the FXS/FXO switch to the FXS position.
Step 2 Move DIP switch 6 to ON.
Step 3
Connect terminals 5 and 6 to the paging port.
Step 4
Connect terminals 7 and 8 to the paging contacts (if available).*
Step 5
Adjust the page volume control to the desired volume.
3
2. Trunk/Line Port
Step 1
Move the FXS/FXO switch to the FXO position.
Step 2 Move DIP switch 6 to OFF.
Step 3
Connect terminals 5 and 6 to an unused telephone line input (trunk port) or FXO.
Step 4
Adjust the page volume control to the desired volume.
Note: For information on speakers to use, ambient noise levels, and speaker wiring, see DOD 498 and
895.
Up to (15)
8 Ohm Speakers
(not included)
Unused Telephone
Line Input (Trunk Port)
or FXO
- OR -
Analog
Phone
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
Paging Volume
Control
15 WATT TELECOM PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
3. Ring Trip
Up to (15)
8 Ohm Speakers
(not included)
Analog PABX Extension, Centrex Line or FXS
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
Paging Volume
Control
15 WATT TELECOM
PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
Note: For information on speakers to use, ambient noise levels, and speaker wiring, see DOD 498 and
895.
Step 1
Move the FXS/FXO switch to the FXS position.
Step 2 Move DIP switch 6 to OFF.
Step 3
Connect terminals 5 and 6 to an analog PABX extension, Centrex Line or FXS.
Step 4
Adjust the page volume control to the desired volume.
B. Loud Ringing/Night Bell
1. Ringing Analog Line
Step 1
Connect terminals 9 and 10 to a ringing line, FXS or analog PABX station.
Step 2
The ringing volume control may be adjusted to required level.
Step 3
A night transfer switch may be added to terminals 11 and 12 to enable and disable loud ringing.
Up to (15)
8 Ohm Speakers
(not included)
Ringing Line,
FXS or
PABX Station
Optional Night Transfer Switch - Disables loud
ringing when closed (not included) Use Viking model NS-1 (DOD# 540)
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
Ringing Volume
Control
15 WATT TELECOM
PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
Note: For information on speakers to use, ambient noise levels, and speaker wiring, see DOD 498 and 895.
Up to (15)
8 Ohm Speakers
(not included)
To 600 Ohm input of a
high power paging amp
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
15 WATT TELECOM PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
4
Step 1
Connect the common audible dry contact closure to terminals 11 and 12.
Step 2
A dry contact closure will initiate loud ringing when the Night Transfer switch is open.
Up to (15)
8 Ohm Speakers
(not included)
Optional Night Transfer Switch - Disables loud
ringing when closed (not included) Use Viking model
NS-1 (DOD# 540)
Common Audible
Dry Contact Closure
from Phone System
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
Ringing Volume
Control
15 WATT TELECOM PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
Step 1
Connect a background music source to the background music input terminals 13 and 14.
Step 2
Adjust the background music volume control to the desired level.
Step 3
Background music will mute when paging or loud ringing/night bell is active.
Up to (15)
8 Ohm Speakers
(not included)
Background Music
Source (not included)
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
Background
Music Volume
15 WATT TELECOM PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
Note: For information on speakers to use, ambient noise levels, and speaker wiring, see DOD 498 and 895.
Note: For information on speakers to use, ambient noise levels, and speaker wiring, see DOD 498 and 895.
D. Loud Ringing + Door Chime
Step 1
Connect terminals 9 and 10 to a ringing line, FXS or analog PABX station.
Step 2
Connect a doorbell button to terminals 11 and 12.
Step 3 Move DIP switch 5 to ON.
Step 4
Set ringing sound output (DIP switches 1 and 2) to something other than door chime.
Step 5
The ringing volume control may be adjusted to the required level.
Up to (15)
8 Ohm Speakers
(not included)
Ringing Line, FXS or
PABX Station
Doorbell Button
(not included)
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
Ringing Volume
Control
15 WATT TELECOM
PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
Note: For information on speakers to use, ambient noise levels, and speaker wiring, see DOD 498 and 895.
E. Additional Paging Power
When more than 15 Watts of power is required, an additional paging amp can be added, such as the 30 Watt Viking model PA-30 (DOD 489) or the 60 Watt Viking model PA-60 (DOD 493)
Step 1
Connect the main PA-15 as described on previous pages.
Step 2
Connect the PA-15 600 Ohm Output (terminals 3 and 4) to a second paging amp input.
Note: For information on speakers to use, ambient noise levels, and speaker wiring, see DOD 498 and 895.
C. Adding Background Music to Your Paging System
in All Page Modes
2. Dry Contact (Common Audible) Closure from Phone System
Operation
This audio input allows background music from an external source to connect to the PA-15. While any other input is active, background music is turned off. Music will only be heard through the speakers when all other inputs are idle. A 3.5mm (1/8”) audio cable is provided, trim the connector off of one end and connect the wires to screw terminals 13 & 14, and the other end to a line level music source. The audio level can be set using the trim POT furthest to the right (R5). If background music can be heard faintly during paging, reverse the screw terminal connections.
A. Background Music In
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
25AE Paging Horn
(not included)
8 Ohm Com
(Very Long Run)
Parts Express part # 300-039
1-800-338-0531 (not included)
15 Watt
Com
8 Ohm
Com
15 WATT TELECOM PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
15 Watt Com
5
Very long runs between the PA-15 and the speakers might require 70V transformers (Parts Express 1-800-338-0531, part # 300-039 or equivalent).
Note: For additional information on how to minimize loss of audio in long speaker runs, see DOD 856.
F. Long Runs Between Amplifier and Speakers
G. DIP Switch Programming and Volume Controls
DIP Switch Position Description
6 ON 600 Ohm page port mode
6 OFF FXS (ring trip), FXO (trunk input)
7 ON Minimum VOX sensitivity
7 OFF Maximum VOX sensitivity
8 ON Pre-announce page tone ON
8 OFF Pre-announce page tone OFF
Switch 1 Switch 2 Sound Output Description
OFF OFF
Electronic warble (Loudest Sound)
OFF ON
Double gong (Soft & Pleasant)
ON OFF Quadruple chime (Soft & Pleasant)
ON ON
Door chime (Soft & Pleasant)
Switch 9 Switch 10 Default Timer Busy Detection
OFF OFF Off On
OFF ON 16 seconds Off
ON OFF 36 seconds On
ON ON 72 seconds On
DIP Switch Position Description
5 ON Loud ring + door chime
5 OFF Loud ring only
Switch 3 Switch 4 Silence Time Out
OFF OFF Off
OFF ON 2.5 seconds
ON OFF 5.0 seconds
ON ON 10 seconds
ACTIVE
TRIGGER
+SPKR-
600 OHM
OUTPUT
PAGE IN
PAGE
CONTACT
RINGING
LINE
MUSIC INPUT
NT COM FXO FXS
PWR
1 2 3 4 5 6 7 8 9 10
Paging Volume
Control
- +
Ringing/Alert Tone
Volume Control
- +
Background Music
Volume Control
- +
ON
OFF
15 WATT TELECOM PAGING AMPLIFIER
VIKING
©
MODEL PA-15
PWR 13.8V AC
1234 56
SPEAKER
OUTPUT
600 OHM
OUTPUT
789101112
PAGE IN
PAGE
CONTACT
13 14 FXO FXS
LINE IN
MUSIC
INPUT
NIGHT
XFER
VIKING
ELECTRONICS
HUDSON, WI 54016
LOUD RINGING
1 2 3 4 5
6 7 8 9 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Note: DIP switches shown in the factory default settings.
6
This input provides loud ringing through the speakers whenever ringing voltage is detected. Connect an analog ringing line to screw terminals 9 & 10 for this feature.
B. Loud Ringing
1. Ringing Line
Some phone systems provide a “common audible” dry contact closure whenever a call is coming in. Wire the contact closure across screw terminals 11 & 12 for this feature.
DIP Switch 5 ON: This input provides a door chime through the speakers when a contact closure is detected.
DIP Switch 5 OFF: This input provides loud ringing through the speakers when a contact closure is detected.
2. Contact Closure
This input can be used to disable loud ringing. For example, if loud ringing is only necessary during off business hours, an external switch can be added to disable loud ringing during the day, and transfer it back on at night. Connect an external switch across screw terminals 11 & 12, when the switch is closed, the loud ringing sound (or door chime if DIP switch 5 is ON) will sound once and loud ringing will be disabled. When the switch is opened, a double beep will be heard (if DIP switch 5 is OFF) through the speakers to indicate loud ringing enabled. When the switch is closed the door bell button will not work. If night transfer and door bell button are required, use Viking model MTG-10 to connect the door bell button. Connect the MTG-10 to the music input of the PA-15.
3. Night Transfer
The PA-15 can produce one of 4 selectable loud ringing sounds. Use DIP switches 1 and 2 to choose between Electronic Warble, Double Gong, Quadruple Chime, or Door Chime sounds. Select the Electronic Warble tone (traditional loud ringing) for noisy areas. The softer chimes work well in quieter environments. The loud ringing volume can be adjusted with the trim POT in the middle (R13).
4. Loud Ringing Sounds
The PA-15 can be interfaced to an analog extension or FXS port by setting the FXO/FXS switch to FXS and connecting the wires to screw terminals 5 & 6. In this mode a ring signal triggers the PA-15 to grab the line, send a tone over the line, and then (if DIP switch 8 is on) over the speakers, after which you may speak. The PA-15 will end the page when either a busy signal (if default timer is not 16 seconds) or CPC is detected, or the silence timer (DIP switches 3 & 4) or default timer (DIP switches 9 & 10) runs out. Paging audio volume can be adjusted with the trim POT on the left (R6).
C. Paging
1. Analog Extension or FXS port
The PA-15 can be interfaced to a trunk input, FXO port, or analog phone by setting the FXO/FXS switch to FXO and connecting the wires to screw terminals 5 & 6. In this mode an off hook condition triggers the PA-15 to pause 1 second, send a tone over the line, and then (if DIP switch 8 is on) over the speakers, after which you may speak. The PA-15 will end the page with a 2 second CPC when either a busy signal (if default timer is not 16 seconds) or hang up is detected, or the silence timer (DIP switches 3 & 4) or default timer (DIP switches 9 & 10) runs out.
2. Trunk Input, FXO port, or Analog Phone
The PA-15 can be interfaced to a phone system paging port by setting the FXO/FXS switch to FXS, turning DIP switch 6 ON, and connecting the wires to screw terminals 5 & 6.
With Page Contacts: If the phone system supplies a page contact, wire it to screw terminals 7 & 8. When the contact closes the PA-15 will send a tone to the port and then (if DIP switch 8 is ON) over the speakers, after which you may speak. The PA-15 will end the page when the contacts open.
Without Page Contacts: If the page contacts are not used, then the PA-15 relies on a Voice Activation Switch (VOX) feature that will switch to paging when voice audio is detected. In this mode the PA-15 does not have the opportunity to supply a page alert tone. The VOX sensitivity can be adjusted by turning DIP switch 7 ON to reduce the sensitivity if noise on the wires creates false pages. The PA-15 will end the page when the silence timer (DIP switches 3 & 4) or default timer (DIP switches 9 & 10) runs out.
3. Paging Port
This audio output is provided so that additional paging amplifiers can be added if additional paging power is needed. This is a 600 ohm line level output that can be connected into any single ended amplifier input (such as a second PA-15 or a PA-60).
D. 600 Ohm Output
Note 1: Mount the amplifier close to where the speakers are installed to minimize the speaker wire run lengths. Note 2: Using half the recommended distance or half as many speakers per run will keep the volume lost limited to 3db. Note 3: Doubling up the wires will allow double the length, or reduce the amount of volume loss. Note 4: Heavier gauge wire, fewer speakers per run, and shorter runs will all minimize volume loss.
7
The PA-15 contains a high current amplifier which can drive up to fifteen 8-ohm speakers. The more speakers that are used, the less shared power each speaker will receive, the softer they will each play. A single speaker with a short speaker wire run will receive the full 15 watts of power, where if 15 speakers are used, there will be less then 1 watt of power available for each speaker. See DOD 895 for additional information on paging horn volume per number of speakers being used. If additional paging power is needed, add a Viking model PA-60 for 60 more watts of paging power.
Another consideration when budgeting speakers is paging power that is lost in the wire runs. A single speaker on a short heavy gauge wire will have no loss, but many speakers on a long light gauge wire will have an unacceptable amount of volume lost. Use the below chart as a guide line to keep the volume lost limited to less then 5db. Using half the recommended distance or half as many speakers per run will keep the volume lost limited to less then 3db.
E. Speakers
F. Managing Power Losses
#16
#18
#20
#22
#24
1234568101215
2,000'
1,250'
800'
500'
315'
1,000'
625'
400'
250'
155'
665'
420'
265'
165'
105'
500'
315'
200'
125'
80'
400'
250'
160'
100'
60'
330'
210'
130'
80'
50'
250'
155'
100'
60'
40'
200'
125'
80'
50'
30'
165'
105'
65'
40'
25'
135'
85'
50'
35'
20'
Wire Gauge Size
Number of 8 Ohm Speakers on a Wire Run
Sound Output Specifications
All tones require a minimum of 180mS of ringing voltage (or 50mS contact closure) to trigger. Once triggered, the loud ringing sound selected by DIP switches 1 & 2 will be created as per the chart below and on page 8. The ringing must stop or the contacts must open for at least 50mS before the PA-15 can produce another loud ringing sound.
A. Electronic Warble (Traditional Loud Ringer)
2 seconds
Frequency alternates between 1440 Hz and 1140 Hz 20 times per second.
On
Off
575 Hz
B. Double Gong (Two “Gong” Tones)
575 Hz
2.2 sec
0.74 sec
On
Off
Maximum recommended length (in feet) for the number of 8 Ohm speakers on a wire pair to maintain a volume loss of less than 5dB. Once the length limit has been reached for the wire gauge used, if additional speakers are needed, start back at the amplifier with a 2nd parallel wire run. If the length limit is reached again, start a 3rd run, etc. See DOD 895 for an example.
Printed in the U.S.A.
DOD 486
ZF303340 Rev A
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
Warranty
Product Support: 715-386-8666
8
D. Door Chime (Ding-Dong)
C. Quadruple Chime (Four Descending Chime Tones)
0.36 sec
0.36 sec
0.36 sec
2.2 sec
888 Hz 699 Hz 584 Hz 492 Hz
On
Off
On
Off
0.36 sec
794 Hz
526 Hz
2.7
sec
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES
. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY
EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY
. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT 715-386-8666
Our Technical Support Department is available for assistance Monday through Friday, 8:00am - 5:00pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Product Manual in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem,
with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the Viking product using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
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