Viking E-10-IP, E-20-IP, E-30-IP Product Manual
PRODUCT MANUAL
Designed, Manufactured and Supported in the USA
COMMUNICATION & SECURITY SOLUTIONS
VoIP Entry Phones
Features
The E-10/20/30-IP VoIP Entry Phones are designed to
provide quick and reliable handsfree communication for
SIP VoIP phone systems with PoE. The E-10/20/30-IP
entry phones can be programmed from any Touch Tone
phone or PC on the same LAN. The Entry phones can
dial up to 5 programmable numbers.
The E-10/20/30-IP entry phones will flash the “Call” LED
during dialing and automatically light the LED when the
call is answered. All programming parameters, including
phone numbers and location numbers, are stored in
non-volatile memory, requiring no batteries. All units are
PoE powered.
For outdoor installations where the unit is exposed to
precipitation or condensation, the E-10/20/30-IP Entry
phones are available with Enhanced Weather Protection
(EWP). EWP products feature foam rubber gaskets and
boots, sealed connections, gel-filled butt connectors, as
well as urethane or thermal plastic potted circuit boards.
For more information, see DOD# 859.
• Self diagnostic reports via email (testing com, mic, speaker & switch)
• Automatic polling and programming software included
• 2 Amp relay contacts for door/gate or SL-2 strobe light control
• Blue “Call Connected” LED indicator (E-10/E-30-IP only)
• SIP compatible
(see pg 2 for list of compatible IP-PBX phone systems)
• PoE powered (class 1, <4 watts)
• Automatic Noise Canceling (ANC) feature for proper operation
in noisy environments
• Network downloadable firmware
• Handsfree operation
• Marine grade 316 stainless steel prevents corrosion on the stainless steel models
• Programmable to dial up to 5 numbers on busy or ring no answer
• Cycles through backup phone numbers on busy or no-answer
• Optional Enhanced Weather Protection (EWP), EWP products are
designed to meet IP66 Ingress Protection Rating, see DOD# 859
• Hangs up on busy signal, time-out or touch tone command
• Remotely programmable
• Extended temperature range (-15°F to 130°F)
• 3 different chassis or board only available
• Volume adjustments for microphone and speaker
• E-10-IP and E-30-IP are flush mountable using the included roughin box or can be surface mounted using an optional VE-5x5 Surface Mount Box (DOD# 424)
• Optional PB-100 Polling System available (DOD# 232)
• Optional SL-2 or BLK-4-EWP strobe light kit available (DOD#
242/653)
• Gate Entrance
• Parking ramps/lots
• ATM machines
• Medical centers
• Lobbies
Power: PoE class 1 (<4 watts)
Dimensions: See Installation and Specifications
Operating Temperature: -26° C to 54° C (-15°F to 130°F)
Humidity - Standard Products: 5% to 95% non-con-
densing
Humidity - EWP Products: Up to 100%
Audio Codecs: G711u, G711a, G722
Connections: (1) RJ45 10/100 Base-T, (3) gel-filled butt
connectors
E-10/20/30-IP
VoIP Entry Phones
September 8, 2014
Applications
Specifications
www.vikingelectronics.com
Information: (715) 386-8861
VIKING
• Entryways
• Stadiums
• Convention centers
• Public access areas
Beta Units Available
3rd Quarter 2014
E-10-IP/E-10-IP-EWP
Flush Mount Black
Powder Painted Aluminum
E-20-IP/E-20-IP-EWP
Surface Mount Light Grey
UV Stable Plastic Chassis
E-30-IP/E-30-IP-EWP
Flush Mount Brushed 316
Stainless Steel
E-30-IP/E-30-IP-EWP
Shown in Optional VE-5x5
Surface Mount Box
2
Viking VoIP SIP System Compatibility List
Vendor
Infrastructure Class
Softswitch PBX Proxy
SBC
(session border
controller)
Service
Provider
3COM VCX X
3CX X
Aastra X
Asterisk X
Atcom X
BlueBox X
Brekeke X
Cisco Unified Communications
Manager (CUCM)
X X
Freeswitch X
iptel.org X
Kamailio X X
MetaSwitch X X
OfficeSIP X
OpenSIPS X
Samsung Communications
Manager (SCM)
XX
Siemens Communications
Server (SCS)
X
SIP Express Router (SER) X X
sip.antisip.com X
Snom PBX X
Sonus X
Switchvox X X
Teksip X
VoIP.ms X
Vonage X
NOTE: Exclusion from this list means only that compatability has not been verified,
it does not mean incompatability
.
Features Overview
Definitions
Client: A computer or device that makes use of a server. As an example, the client might request a particular file from the server.
DHCP: Dynamic Host Configuration Protocol. In this procedure the network server or router takes note of a client’s MAC address and assigns an
IP address to allow the client to communicate with other devices on the network.
DNS Server: A DNS (Domain Name System) server translates domain names (ie: www.vikingelectronics.com) into an IP address.
Ethernet: Ethernet is the most commonly used LAN
technology. An ethernet Local Area Network typically uses twisted pair wires to achieve trans-
mission speeds up to 1Gbps.
Host: A computer or device connected to a network.
Host Name: A host name is a label assigned to a device connected to a computer network that is used to identify the device in various forms of
network communication.
Hosts File: A file stored in a computer that lists host names and their corresponding IP addresses with the purpose of mapping addresses to hosts
or vice versa.
Internet: A worldwide system of computer networks running on IP
protocol which can be accessed by individual computers or networks.
IP: Internet Protocol is the set of communications conventions that govern the way computers communicate on networks and on the Internet
.
IP Address: This is the address that uniquely identifies a host on a network.
LAN: Local Area Network. A LAN is a network connecting computers and other devices within an office or building.
Lease: The amount of time a DHCP server reserves an address it has assigned. If the address isn’t used by the host for a period of time, the lease
can expire and the address can be assigned to another host.
MAC Address: MAC stands for Media Access Control. A MAC address, also called a hardware address or physical address, is a unique address
assigned to a device at the factory. It resides in the device’s memory and is used by routers to send network traffic to the correct IP address. You
can find the MAC address of your E-10/20/30-IP phone printed on a white label on the top surface of the PoE LAN port.
Router: A device that forwards data from one network to another. In order to send information to the right location, routers look at IP Address
, MAC
Address and Subnet Mask.
Server: A computer or device that fulfills requests from a client. This could involve the server sending a particular file requested by the client.
Session Initiation Protocol (SIP): Is a signaling communications protocol, widely used for controlling multimedia communication sessions such
as voice and video calls over Internet Protocol (IP) networks. The protocol defines the messages that are sent between endpoints, which govern
establishment, termination and other essential elements of a call.
Static IP Address: A static IP Address has been assigned manually and is permanent until it is manually removed. It is not subject to the Lease
limitations of a Dynamic IP Address assigned by the DHCP Server.
WAN: Wide Area Network. A WAN is a network comprising a large geographical area like a state or country. The largest WAN is the Internet
.
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.
N.C. (Gray)
N.O. (Yellow)
COM. (Blue)
2 Amp Relay
Output Contacts
3 Gel-Filled Butt
Connectors (included)
- Black
+ Red
Black
Black
- Black
+ Red
LED
Help Switch
Info Switch (optional)
Speaker
Microphone
MAC Address Label: The MAC
address is aunique 12 digit number
used by routers to send network traffic
to the correct IP address.
PoE LAN Port 10/100, PoE Class 1
(<4 Watts): Connect to your LAN via
RJ45 plug and CAT5 or greater twisted
pair wire.
Yellow Network Status LED:
Lights steady to indicate power
and data link. Blinks to indicate
network activity.
Green Unit Status LED
Rear (PCB) View of E-10/20/30-IP Entry Phone
Red
Red
White
White
Future
Use
MAC:
18E80FXXXXXX
asdesaxtff
3
4
Installation
The E-10-IP and E-30-IP are designed to be flush mounted to the included 4” x 4” x 2” deep plastic rough in box
or surface mounted using an optional Viking model VE-5x5. Note: The E-10-IP and E-30-IP will NOT mount to a
standard double gang box. The plastic rough in box (part # 259576) may be purchased separately. Go to
www.vikingelectronics.com and click on “Spare Parts”.
A. Mounting the E-10-IP, E-10-IP-EWP, E-30-IP and E-30-IP-EWP
The optional VE-5x5 Surface Mount Box is designed to be surface mounted to a single gang box,
double gang box or VE-GNP gooseneck pedestal
(shown right). For more information on the VE-5x5
and VE-GNP, see DOD# 424.
* Note: Peel off paper liner and
adhere gasket to the back of the
faceplate, centering it over the four
corner mounting holes.
The E-20-IP and E-20-IP-EWP are designed to be surface mounted to a single gang box (not included), a standard
4” x 4” electrical junction box (not included), or directly to a wall or flat sided post. Caution: For rough surfaces
(ie: brick, stucco, etc.) additional caulking may be required.
B. Mounting the E-20-IP and E-20-IP-EWP
* Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire
with a maximum insulation of 0.082 inches. Cut off stripped wire ends before terminating.
Caution: For rough surfaces (ie: brick, stucco,
etc.) additional caulking
may be required.
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.
Front View of Plastic
Rough-In Box (included)
Wall Stud
Wire knock out
(2) Standard flat head dry wall
(sheet rock) screws (not included)
5.22”
4.0"
2.1”
3.25”
* 1/8" thick foam
gasket (included)
5.0”
Typical
Call
Push to Call Button
(4) 6-32 X 3/4” stainless steel, flat
head, hexdrive, screws (included)
Condensation Drain Hole
(4) 0.38” diameter (for gooseneck mounting)
(4) 0.2 x 0.43 slots for double gang box
(2) 0.2 x 0.43 slots for single gang box
5.14”
2.25”
Front View of Optional
VE-5x5 (not included)
(1) .74" dia
Condensation
Drain Hole
3.0” 3.3”
3.0”
Rear View of VE-5x5 (not included)
3.40"
2.35"
3.40"
1.55"
E-20-IP/E-20-IP-EWP
3.30"
VIKING©
To open the speaker box, remove the
two separate screws from the cover.
Front view of the
Call
Back Panel of the
E-20-IP/E-20-IP-EWP
UP
Mount back panel to a wall, a single
gang box or a 4”x4” junction box with
the arrow pointing up. Note: For
outdoor applications apply a bead of
caulk between back panel and wall.
Side view of the
E-20-IP/E-20-IP-EWP
Attach the cover to the
base with the two included
screws as shown.
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