Viking E-20, E-10, E-30-IP Product Manual

PRODUCT MANUAL

Designed, Manufactured and Supported in the USA

COMMUNICATION & SECURITY SOLUTIONS

E-10/20/30-IP

VoIP Entry Phones

February 27, 2015

VIKING

Features

Applications

Specifications

www.vikingelectronics.com

Information: [phone]

VoIP Entry Phones

• Self diagnostic reports via email (testing com, mic, speaker & switch)

• Automatic polling and programming software included

• 2 Amp relay contacts for door/gate or SL-2 strobe light control

• Blue “Call Connected” LED indicator (E-10/E-30-IP only)

• SIP compatible (see pg 2 for list of compatible IP-PBX phone systems)

• PoE powered (class 1, <4 watts)

• Automatic Noise Canceling (ANC) feature for proper operation in noisy envi­ronments

• VoIP eliminates the need for “Push to Talk” mode

• Network downloadable firmware

• Handsfree operation

• Marine grade 316 stainless steel prevents corrosion on the stainless steel models

• Programmable to dial up to 5 numbers on busy or ring no answer

• Cycles through backup phone numbers on busy or no-answer

• Optional Enhanced Weather Protection (EWP), EWP products are designed to
meet IP66 Ingress Protection Rating, see DOD# 859

• Hangs up on busy signal, time-out or touch tone command

• Remotely programmable

• Extended temperature range (-30°F to 130°F)

• 3 different chassis or board only available

• Volume adjustments for microphone and speaker

• E-10-IP and E-30-IP are flush mountable using the included rough-in box or can
be surface mounted using an optional VE-5x5 Surface Mount Box (DOD# 424)

• Optional PB-100 Polling System available (DOD# 232)

• Optional SL-2 or BLK-4-EWP strobe light kit available (DOD# 242/653)

Power: PoE class 1 (<4 watts)
Dimensions: See Installation and Specifications
Operating Temperature: -34° C to 54° C (-30°F to 130°F)
Humidity - Standard Products: 5% to 95% non-condensing
Humidity - EWP Products: Up to 100%
Audio Codecs: G711u, G711a, G722
Connections: (1) RJ45 10/100 Base-T, (3) gel-filled butt con-

nectors

Installation requires the assistance of a Network Administrator / IT Technician.

Beta Units Available

!

The E-10/20/30-IP VoIP Entry Phones are designed to provide quick and
reliable handsfree communication for SIP VoIP phone systems with PoE.
The E-10/20/30-IP entry phones can be programmed from any Touch
Tone phone or PC on the same LAN. The Entry phones can dial up to 5
programmable numbers.

The E-10/20/30-IP entry phones will flash the “Call” LED during dialing
and automatically light the LED when the call is answered. All program­ming parameters, including phone numbers and location numbers, are
stored in non-volatile memory, requiring no batteries. All units are PoE
powered.

For outdoor installations where the unit is exposed to precipitation or con­densation, the E-10/20/30-IP Entry phones are available with Enhanced
Weather Protection (EWP). EWP products feature foam rubber gaskets
and boots, sealed connections, gel-filled butt connectors, as well as ure­thane or thermal plastic potted circuit boards. For more information, see

DOD# 859.

E-10-IP/E-10-IP-EWP

Flush Mount Black

Powder Painted Aluminum

E-20-IP/E-20-IP-EWP

Surface Mount Light Grey
UV Stable Plastic Chassis

E-30-IP/E-30-IP-EWP

Flush Mount Brushed 316

Stainless Steel

E-30-IP/E-30-IP-EWP

Shown in Optional VE-5x5

Surface Mount Box

• Gate Entrance

• Parking ramps/lots

• ATM machines

• Medical centers

• Lobbies

• Entryways

• Stadiums

• Convention centers

• Public access areas

Viking VoIP SIP System Compatibility List

NOTE: Exclusion from this list means only that compatability has not been verified, it does not mean
incompatability.

2

For detailed configuration instructions for certain vendors below, see Configuring Viking VoIP Phone
and SIP Servers, DOD# 944.

Vendor

Infrastructure Class

Softswitch

PBX Proxy

SBC

(session border

controller)

Service

Provider

3COM VCX X
3CX X
Aastra X
Asterisk X
Atcom X
Avaya IP Office X
BlueBox X
Brekeke X
Cisco Unified Communications Manager (CUCM) X X
Cisco Unified Communications Manager Express

(CUCME)

X X

Freeswitch X
Grandstream X
iptel.org X
Kamailio X X
MetaSwitch XX
OfficeSIP X
OpenSIPS X
Panasonic X
Samsung Communications Manager (SCM) X X
ShoreTel X
Siemens Communications Server (SCS) X
SIP Express Router (SER) X X
sip.antisip.com X
Snom PBX X
Sonus X
Switchvox X X
Teksip X
Toshiba X
VoIP.ms X

3

Definitions

Client: A computer or device that makes use of a server. As an example, the client might request a particular file from the

server.

DHCP: Dynamic Host Configuration Protocol. In this procedure the network server or router takes note of a client’s MAC
address and assigns an IP address to allow the client to communicate with other devices on the network.

DNS Server: A DNS (Domain Name System) server translates domain names (ie: www.vikingelectronics.com) into an IP
address.

Ethernet: Ethernet is the most commonly used LAN

technology. An ethernet Local Area Network typically uses twisted

pair wires to achieve transmission speeds up to 1Gbps.

Host: A computer or device connected to a network.

Host Name: A host name is a label assigned to a device connected to a computer network that is used to identify the device

in various forms of network communication.

Hosts File: A file stored in a computer that lists host names and their corresponding IP addresses with the purpose of map­ping addresses to hosts or vice versa.

Internet: A worldwide system of computer networks running on IP

protocol which can be accessed by individual computers

or networks.

IP: Internet Protocol is the set of communications conventions that govern the way computers communicate on networks
and on the Internet

.

IP Address: This is the address that uniquely identifies a host on a network.

LAN: Local Area Network. A LAN is a network connecting computers and other devices within an office or building.

Lease: The amount of time a DHCP server reserves an address it has assigned. If the address isn’t used by the host for

a period of time, the lease can expire and the address can be assigned to another host.

MAC Address: MAC stands for Media Access Control. A MAC address, also called a hardware address or physical address,
is a unique address assigned to a device at the factory. It resides in the device’s memory and is used by routers to send
network traffic to the correct IP address. You can find the MAC address of your E-10/20/30-IP phone printed on a white
label on the top surface of the PoE LAN port.

Router: A device that forwards data from one network to another. In order to send information to the right location, routers
look at IP Address

, MAC Address and Subnet Mask.

Server: A computer or device that fulfills requests from a client. This could involve the server sending a particular file re­quested by the client.

Session Initiation Protocol (SIP): Is a signaling communications protocol, widely used for controlling multimedia commu­nication sessions such as voice and video calls over Internet Protocol (IP

) networks. The protocol defines the messages

that are sent between endpoints, which govern establishment, termination and other essential elements of a call.

Static IP Address: A static IP Address has been assigned manually and is permanent until it is manually removed. It is not
subject to the Lease

limitations of a Dynamic IP Address assigned by the DHCP Server.

WAN: Wide Area Network. A WAN is a network comprising a large geographical area like a state or country. The largest
WAN is the Internet.

Features Overview

IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.

4

Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with a max­imum insulation of 0.082 inches. Cut off stripped wire ends before terminating.

Rear (PCB) View of E-10/20/30-IP Entry Phone

PoE LAN Port 10/100, PoE

18E80FXXXXXX

asdesaxtff

MAC:

Green Unit Status LED

Yellow Network Status LED:

Lights steady to indicate power
and data link. Blinks to indicate
network activity.

Class 1 (<4 Watts): Connect
to your LAN via RJ45 plug
and CAT5 or greater twisted
pair wire.

MAC Address Label: The
MAC address is aunique 12
digit number used by routers
to send network traffic to the
correct IP address.

- Black

+ Red

Black

Black

Red

Red

White

White

- Black

+ Red

LED

Help Switch

Info Switch (optional)

Speaker

Microphone

Connect to Optional

Doorstrike, Mag Lock,

Gate Controller, etc.

120V AC

(not

connected)

Doorstrike /
Magnetic Lock

(Power typically not

required for gate controllers)

Future

Use

Optional 2 Amp Relay

Output Contacts

(2A@30VDC/ 250VAC max)

N.C. (Gray)

COM. (Blue)

N.O. (Yellow)

3 Gel-Filled Butt

Connectors (included)

Installation and Specifications

5

IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.

A. Mounting the E-10-IP, E-10-IP-EWP, E-30-IP and E-30-IP-EWP

The E-10-IP and E-30-IP are designed to be flush mounted to the included 4” x 4” x 2” deep plastic rough in box or sur-
face mounted using an optional Viking model VE-5x5. Note: The E-10-IP and E-30-IP will NOT mount to a standard

double gang box. The plastic rough in box (part # 259576) may be purchased separately. Go to www.vikingelectron­ics.com and click on “Spare Parts”.

Front View of Optional

VE-5x5 (not included)

2.25”

Condensation

Drain Hole

* 1/8" thick foam

gasket (included)

5.14”

5.22”

3.25”

Call

4.0"

Rear View of VE-5x5 (not included)

Push to Call Button

(4) 6-32 X 3/4” stainless steel, flat
head, hexdrive, screws (included)

Condensation Drain Hole

5.0”

Typical

(4) 0.38” diameter (for gooseneck mounting)

(4) 0.2 x 0.43 slots for double gang box

(2) 0.2 x 0.43 slots for single gang box

(1) .74" dia

3.0” 3.3”

3.0”

2.1”

Wall Stud

Front View of Plastic

Rough-In Box (included)

Wire knock out

(2) Standard flat head dry wall
(sheet rock) screws (not included)

The optional VE-5x5 Surface Mount Box is designed to be
surface mounted to a single gang box, double gang box
or VE-GNP gooseneck pedestal (shown right). For more
information on the VE-5x5 and VE-GNP, see DOD# 424.

* Note: Peel off paper liner and adhere
gasket to the back of the faceplate, center­ing it over the four corner mounting holes.

Caution: For rough surfaces
(ie: brick, stucco, etc.) additional
caulking may be required.

B. Mounting the E-20-IP and E-20-IP-EWP

The E-20-IP and E-20-IP-EWP are designed to be surface mounted to a single gang box (not included), a standard 4”
x 4” electrical junction box (not included), or directly to a wall or flat sided post. Caution: For rough surfaces (ie: brick,

stucco, etc.) additional caulking may be required.

UP

Call

VIKING©

3.40"

1.55"

3.40"

2.35"

3.30"

Front view of the

E-20-IP/E-20-IP-EWP

Back Panel of the

E-20-IP/E-20-IP-EWP

Side view of the

E-20-IP/E-20-IP-EWP

To open the speaker box, remove the
two separate screws from the cover.

Mount back panel to a wall, a single
gang box or a 4”x4” junction box with
the arrow pointing up. Note: For

outdoor applications apply a bead of
caulk between back panel and wall.

Attach the cover to the
base with the two included
screws as shown.