Viking DSOE301SS, DDOE301SS, DDOE305SS Service Manual

Service Manual

This manual is to be used by qualiﬁed appliance technicians only . Viking does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualiﬁed person.

Single

Preferred Service

This Base Manual covers general and

speciﬁc information including, but not

limited to the following models:

and Double Wall Oven

DSOE301SS DDOE301SS DDOE305SS

SMC-0015

March, 2010

Table of Contents

Description Page

Important Information .......................................................3

Safety Information ............................................................. 3

WARRANTY INFORMATION

Warranty Information ......................................................... 4

Warranty Service Information ............................................ 5

GENERAL INFORMATION

Speciﬁcations .................................................................... 6

Dimensions ........................................................................ 7

Warnings ............................................................................8

Model–Serial Number Matrix .......................................... 11

OPERATION

Settings and Functions .................................................... 12

Bake ............................................................................... 13

Convection Bake ...........................................................13

TruConvec ..................................................................... 13

Convection Roast ..........................................................13

Convection Broil ............................................................ 13

Hi Broil ........................................................................... 14

Med Broil ....................................................................... 14

Low Broil ........................................................................ 14

Self-Clean ...................................................................... 14

Cleaning and Maintenance .............................................15

DIAGNOSTICS

Diagnostic Procedures .....................................................16

User Settings ...................................................................16

Degrees .........................................................................16

Clock Setting ................................................................. 17

Sabbath Mode ............................................................... 17

Showroom Mode ........................................................... 17

Done .............................................................................. 17

Oven Selection and Offset Adjustment ......................... 18

Offsets ........................................................................... 19

Diagnostics and Testing .................................................. 20

Upper/Lower Diagnostics ................................................ 21

EOC Version ..................................................................21

RTD ................................................................................ 21

Probe .............................................................................21

Cycle Selector ................................................................22

Setpoint .........................................................................22

AD .................................................................................22

Component Testing .........................................................23

Inner Bake...................................................................... 23

Outer Bake ....................................................................23

Inner Broil ...................................................................... 23

Outer Broil ..................................................................... 23

Convection .................................................................... 23

Convection Fan Hi F ...................................................... 23

Convection Fan Lo F .....................................................24

Cooling Fan High ..........................................................24

Cooling Fan Low ...........................................................24

Cooling Fan High Speed RPM ...................................... 24

Cooling Fan Low Speed RPM ........................................ 24

Lights–Oven ..................................................................24

Convection Fan Low Speed Reverse ............................. 25

Convection Fan High Speed Reverse ............................ 25

Latch Motor ................................................................... 25

To Lock/Unlock door ..................................................... 25

Heat Light LED .............................................................. 26

Clean Light LED ............................................................. 26

Door Switch ................................................................... 26

Panel Switch ..................................................................26

Description ...................................................... Page

SERVICE DIAGNOSTICS AND PROCEDURES

Parts Location–Control Board ..........................................27

Control boards ................................................................28

Fail Codes ........................................................................30

Control Board Diagnosis ................................................. 31

Line Break Relay ............................................................ 31

Bake Element ................................................................31

Bake Relay ..................................................................... 32

Broil Element .................................................................32

Broil Relay (Inner and Outer) ......................................... 33

Inner Broil Relay .............................................................33

Outer Broil Relay ........................................................... 33

Convection Element ......................................................33

Convection Relay ........................................................... 34

Cooling Fan ...................................................................34

Fan Relay ....................................................................... 35

Fan–Hi Speed ................................................................35

Fan–Low Speed .............................................................35

Convection Fan .............................................................36

Convection Operation ................................................... 36

Clockwise (FWD)–Low Speed ........................................ 36

Clockwise (FWD)–High Speed ....................................... 36

Testing Control Board....................................................36

Door Lock Assembly ...................................................... 37

Testing Lock Motor ........................................................37

Testing Latch Switches ................................................... 37

Checking the Door Lock Position Switches ................... 38

RTD Sensor .................................................................... 39

RTD Characteristics .......................................................39

Test Main Power Board .................................................. 39

Amp Sense ....................................................................39

Hall Effect Sensor ..........................................................40

Parts Location–Oven Top ................................................ 41

Main Top/Front Disassembly ...........................................42

Main Top/Rear Disassembly ............................................42

Control Board .................................................................. 43

Power Supply Board ........................................................43

Terminal Block .................................................................44

Control Panel ................................................................... 44

Oven Switch ....................................................................46

Oven Selector Switch ......................................................46

Oven Thermostat ............................................................ 47

Clock ................................................................................49

Parts Location–Oven .......................................................49

Parts Location–Main Back ................................................ 50

Door Removal .................................................................. 51

Upper Rear Cover Disassembly ....................................... 52

Rear Cover Disassembly ..................................................52

Door Lock Assembly ........................................................ 53

Broil Element ...................................................................54

RTD Sensor ...................................................................... 54

Convection Element ........................................................55

Convection Fan ...............................................................56

Smoke Eliminator ............................................................57

Rack Support ................................................................... 57

Oven Light ....................................................................... 58

Bake Element ..................................................................58

Oven Cooling Fan ........................................................... 59

Troubleshooting Guide .................................................... 60

WIRING DIAGRAMS

Wiring Schematic DSOE301 ............................................ 62

Wiring Schematic DDOE301 ........................................... 63

Wiring Schematic DSOE305 ............................................ 64

Important Information

SAVE THESE INSTRUCTIONS

REVIEW ALL SERVICE INFORMATION IN THE APPROPRIATE SERVICE MANUAL AND

TECHNICAL SHEETS BEFORE BEGINNING REPAIRS.

Pride and workmanship go into every product to provide our customers with quality appliances. It is possible, however, that during the lifetime of a product, service may be required. Products should be serviced only by a qualiﬁed authorized service technician who is familiar with the safety procedures required to perform the repair and is equipped with the proper tools, parts, testing instruments, and the appropriate service manual.

Safety Information

We have provided many important safety messages throughout this manual and on the appliance. ALWAYS read and obey all safety messages. This is a safety alert symbol.

All safety messages will identify the hazard, tell you how to reduce the chance of injury, and inform you what can happen if the instructions are not followed.

This symbol alerts personnel to hazards that can kill or hurt you and others. All safety messages will be preceded by a safety alert symbol and the word “DANGER”, “WARNING” or “CAUTION”. These words mean:

DANGER

Immediate hazards which WILL result in severe

personal injury or death.

WARNING

Hazards or unsafe practices which COULD

result in severe personal injury or death.

CAUTION

Hazards or unsafe practices which COULD

result in minor personal injury, product or

property damage.

WARNING

To avoid risk of serious injury or death, repairs should not be attempted by unauthorized personnel.

CAUTION

VIKING will not be responsible for any injury or property damage from improper service procedures. If performing service on your own product, you must assume responsibility for any personal injury or property damage which may result.

Technical support for authorized servicers:

1-800-914-4799

Address your written correspondence to:

Viking Preferred Service 1803 HWY 82 West Greenwood, MS 38930

Warranty Information

Built-In Electric Ovens Warranty

Built-in electric ovens and all of their component parts and accessories, except as detailed below*, are warranted to be free from defective materials or workmanship in normal household use for a period of twelve (12) months from the date of original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period.

*Glass (including light bulbs), painted and decorative items are warranted to be free from defective materials or workmanship for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE.

Viking Range Corporation uses the most up-to-date processes and best materials available to produce all color ﬁnishes. However, slight color variation may be noticed because of the inherent differences in painted parts and porcelain parts as well as differences in kitchen lighting, product locations, and other factors.

Five Year Limited Warranty

One Year Full Warranty

Any bake element, broil element, or convection cook element which fails due to defective materials or workmanship in normal household use during the second through ﬁfth year from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor.

Ten Year Limited Warranty

Any porcelain oven or porcelain inner door panel which rusts through due to defective materials or workmanship in normal household use during the second through the tenth year from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor.

NINETY (90) DAY RESIDENTIAL PLUS WARRANTY This warranty applies to applications where use of the product extends beyond normal residential use. Examples are, but not limited to, bed and breakfasts, ﬁre stations, private clubs, churches, etc. This warranty excludes all commercial locations such as restaurants, food service locations and institutional food service locations.

This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of the warranty.

This warranty shall apply to products purchased and located in the United States and Canada. Products must be purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse, accident, natural disaster, loss of electrical power to the product for any reason, alteration, outdoor use, improper installation, improper operation, or repair or service of the product by anyone other than an authorized Viking Range Corporation service agency or representative. This warranty does not apply to commercial usage. Warrantor is not responsible for consequential or incidental damage whether arising out of breach of warranty, breach of contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its component parts contains a defect or malfunction during the warranty period, after a reasonable number of attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or replacement of the product or its component part or parts. Warrantor’s liability on any claim of any kind, with respect to the goods or services covered hereunder, shall in no case exceed the price of the goods or service or part thereof which gives rise to the claim.

VIKING RANGE CORPORATION

111 Front Street, Greenwood, Mississippi (MS) 38930 USA

662-455-1200

For more product information, call 1-888-VIKING1 (845-4641), or visit our

web site at http://www.vikingrange.com

Warranty Information

WARRANTY SERVICE

Under the terms of this warranty, service must be performed by a factory authorized Viking Range Corporation service agent or representative. Service will be provided during normal business hours, and labor performed at overtime or premium rates shall not be covered by this warranty. To obtain warranty service, contact the dealer from whom the product was purchased, an authorized Viking Range Corporation service agent, or Viking Range Corporation. Provide model and serial number and date of original purchase. For the name of your nearest authorized Viking Range Corporation service agency, call the dealer from whom the product was purchased or Viking Range Corporation. IMPORTANT: Retain proof of original purchase to establish warranty period.

The return of the Owner Registration Card is not a condition of warranty coverage. You should, however, return the Owner Registration Card so that Viking Range Corporation can contact you should any question of safety arise which could affect you.

Any implied warranties of merchantability and ﬁtness applicable to the described halogen elements are limited in duration to the period of coverage of the applicable express written limited warranties set forth above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you speciﬁc legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.

£££ÊÀÌÊ-ÌÀiiÌÊUÊÀiiÜ`]ÊÃÃÃÃ««ÊÎnÎäÊ1-

Speciﬁcation subject to change without notice.

VIKING RANGE CORPORATION

(662) 455-1200

www.vikingrange.com

General InformationGeneral Information

Speciﬁcations***

Designer Oven

Description DSOE301 DDOE301/305

Overall width

Overall height

Overall depth

Cutout width

Cutout height

Cutout depth

Electrical requirements

Maximum amp usage

Oven interior width

Oven interior height

Oven interior depth

Oven volume (measured to AHAM Standard)**

Oven volume (total oven cavity)

29-1/2” (74.9 cm) 51-1/2” (130.8 cm)

To front of door 25-3/16” (64.3 cm)

Flush mount*—29-5/8” (75.25 cm)

Standard—28-1/4” (71.8 cm)

Flush mount*—29-1/2” (74.9 cm)

Separate, grounded 4-wire, 240 VAC,

50 amp service with its own circuit breaker

23.3 amps—240 VAC

20.2 amps—208 VAC

18” (45.7 cm) Upper—18” (45.7 cm)

4.1 cu. ft. Upper—4.1 cu. ft.

4.3 cu. ft. Upper—4.3 cu. ft.

29-3/4” (00.0 cm)

Standard—28-1/2” (72.4 cm)

Standard—50-1/4” (127.6 cm)

Flush mount*—51-1/2” (130.8 cm)

Standard—24” (61.0 cm)

Flush mount*—25” (63.5 cm)

46.7 amps—240 VAC

40.5 amps—208 VAC

24-3/4” (62.9 cm)

15-3/4” (40.0 cm)

Lower—19” (48.3 cm)

Lower—4.1 cu. ft.

Lower—4.5 cu. ft.

*Note: To install the oven in a ﬂush mount application, the ﬂush mount accessory kit (D30FTS for single ovens and D30FTD for double ovens) is required.

**Note: The AHAM Standard for measuring oven capacity subtracts the door plug and convection bafﬂe dimension from the total oven volume.

***Go to vikingrange.com for the latest speciﬁcations.

General Information

Dimensions

25-3/16”

(59.7 cm)

29-3/4”

(75.6 cm)

29-1/2”

(74.9 cm)

25-3/16”

(59.7 cm)

51-1/2”

(130.8 cm)

46-3/16”

(113.0 cm)

21-1/4”

(53.9 cm)

29-3/4”

(75.6 cm)

25-3/16”

(59.7 cm)

General Information

Warnings

Read and follow all instructions before using this appliance to prevent the potential risk of ﬁre, electric shock, personal injury, or damage to the appliance as a result of improper usage of the appliance. Use appliance only for its intended purpose as described in this manual.

To ensure proper and safe operation: appliance must be properly installed and grounded by a qualiﬁed technician. DO NOT attempt to adjust, repair, service, or replace any part of your appliance unless it is speciﬁcally recommended in this manual. All other servicing should be referred to a qualiﬁed servicer.

Electrical Requirements

Check your national and local codes regarding this unit.

WARNING

To avoid risk of property damage, personal injury or death, follow information in this manual exactly to prevent a ﬁre or explosion.

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240V (AC), 50 amp service with its own circuit breaker.

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with the rating of the appliance and to the requirements of the National Electrical Code, ANSI/NFPA 70 – latest edition, or Canadian Electrical Code, CSA C22.1-1982 and C22.2 No. 01982 – latest edition, and all local codes and ordinances.

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electrical voltage and frequency as speciﬁed on the model/serial rating plate (located under right side of control panel).

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permanent wiring system. Check with a qualiﬁed electrician to make sure the oven is properly grounded.

UÊÊ DO NOT ground to a gas pipe. UÊÊ ÊDO NOT use an extension cord with this

appliance, because this may result in electrical shock or other personal injury.

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in the conduit.

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top left for a ﬂush installation. NEVER cut the conduit.

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to 4-wire, 240V household service. If codes permit and separate grounding wiring is used, we recommend that a qualiﬁed electrician determine the grounding path and that the wire gauge is in accordance with local codes.

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directly behind oven must be recessed and located at the upper left-hand corner of the cabinet.

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provided at the junction box.

UÊÊÊÊDO NOT install a fuse in the neutral or

grounding circuit. We recommend a time delayed fuse or circuit breaker. Connect directly to the fused disconnect (or circuit breaker box) through ﬂexible armored, or non-metallic sheathed, copper cable (with grounding wire).

Cleaning Safety

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to cool before touching or cleaning them.

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steam burns if a wet sponge or cloth is used to wipe spills on a hot surface. Some cleaners can produce noxious fumes if applied to a hot surface.

Self-Clean Oven UÊÊÊÊi>ÊÞÊ«>ÀÌÃÊÃÌi`ÊÊÌÃÊ}Õ`i°ÊDO NOT

clean door gasket. The door gasket is essential for a good seal. Care should be taken not to rub, damage, or move the gasket. DO NOT use oven cleaners of any kind in or around any part of the self-clean oven.

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pan, racks, and other utensils and wipe up excessive spill-overs to prevent excessive smoke or ﬂaming.

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operates automatically during a clean cycle. If the fan does not turn on, cancel the clean operation and contact an authorized servicer.

General InformationGeneral Information

Warnings

Important Safety Notice and Warning

The California Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65) requires the Governor of California to publish a list of substances known to the State of California to cause cancer or reproductive harm and requires businesses to warn customers of potential exposures to such substances. Users of this appliance are hereby warned that when the oven is engaged in the self-clean cycle, there may be some low-level exposure to some of the listed substances, including carbon monoxide. Exposure to these substances can be minimized by properly venting the oven to the outdoors by opening the windows and/or door in the room where the appliance is located during the self-clean cycle.

About Your Appliance

CAUTION

NEVER use appliance as a space heater to heat or warm a room to prevent potential hazard to the user and damage to the appliance.

DO NOT use the oven as a storage area for food or cooking utensils.

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DO NOT block or obstruct the oven vent duct located on the right side of the air grille.

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on and for several minutes after oven is turned off. When the oven is in use, the vent and surrounding area become hot enough to cause burns. After oven is turned off, DO NOT touch the oven vent or surrounding areas until they have had sufﬁcient time to cool.

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vent, surfaces near the vent opening, oven door, areas around the oven door, and oven window.

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sitting, or leaning on them) can result in potential hazards and/or injuries.

WARNING

ELECTRICAL SHOCK HAZARD DO NOT touch a hot oven light bulb with a

damp cloth as the bulb could break. Should the bulb break, disconnect power to the appliance before removing bulb to avoid electrical shock.

WARNING

ELECTRICAL SHOCK HAZARD

Disconnect the electric power at the main fuse or circuit breaker before replacing bulb.

WARNING

BURN OR ELECTRICAL SHOCK HAZARD

Make sure all controls are OFF and oven is COOL before cleaning. Failure to do so can result in burns or electrical shock.

WARNING

BURN OR ELECTRICAL SHOCK HAZARD

The misuse of the oven door(s) (e.g. stepping, sitting, or leaning on them) can result in hazards or injuries and damage to the product.

WARNING

DO NOT use the handle or oven door to lift the oven. DO NOT lift or carry the door by the handle.

WARNING

BURN HAZARD

When self-cleaning, surfaces may get hotter than usual, therefore, children should be kept away.

General Information

Warnings

This features a self-cleaning cycle. During this cycle, the oven reaches elevated temperatures in order to burn off soil and deposits. A powder ash residue is left in the bottom of the oven after completion of the self-clean cycle.

NOTE: DO NOT use commercial oven cleaners inside the oven. Use of these cleaners can produce hazardous fumes or can damage the porcelain ﬁnishes. DO NOT line the oven with aluminum foil or other materials. These items can melt or burn during a self-clean cycle, causing permanent damage to the oven.

WARNING

CAUTION

DO NOT turn the temperature control on during defrosting. Turning the convection fan on will accelerate the natural defrosting of the food without the heat.

CAUTION

DO NOT touch the exterior portions of the oven after self-cleaning cycle has begun, since some parts become extremely hot to the touch!

During the ﬁrst few times the self-cleaning feature is used, there may be some odor and smoking from the “curing” of the binder in the high-density insulation used in the oven. When the insulation is thoroughly cured, this odor will disappear. During subsequent self-cleaning cycles, you may sense an odor characteristic of high temperatures.

KEEP THE KITCHEN WELL-VENTED DURING THE SELF-CLEAN CYCLE.

CAUTION

The oven is heavy—use extreme care when handling.

CAUTION

BURN HAZARD

The oven door, especially the glass, can get hot. Danger of burning: DO NOT touch the glass!

1010

General Information

301SS

General Information

Model–Serial Number Matrix

The serial number and model number for your appliance are located on the identiﬁcation plate mounted on the underside of the control panel.

Model Numbers

D=Viking Designer Series

Double Oven

Serial Numbers

10 16 09 C00036178

Month

Day

Year of Manufacture

DDOE

Electric

SS=Stainless

Version

30” Wide

Serial Number

VOLTAGE Hz WATTS AMPS

GREENWOOD, MISSISSIPPI 38930

240 VAC 60 Hz 9.6 KW MAX 40

208 VAC 60 Hz 7.2 KW MAX 34.7

VIKING RANGE CORP.

MODEL:

SERIAL:

DDOE301SS

101609C00036178

Ce style ext certifie sous UL 856 et les electrique domestiques, CAN/USA C22.2 No.1 M-89

CUS

PEO20061

1111

Operation

Settings and Functions–Control Panel

Interior Oven Light Control

The oven has interior oven

lights that are controlled by one

switch on the control panel.

Push the switch to turn the

interior oven lights “ON”

and “OFF”.

Self-Clean

Indicator Light

Note: DDOE301 shown above (DDOE305 will have the same selector on right as the upper oven).

Oven Function

Selector

Electronic Timing Center

The Electronic Timing Center is

used to program and control all

timing functions.

IMPORTANT: The time-of-day must be set before any other

program can be used.

Temperature Control

Each oven has a separate

temperature control dial. The

controls can be set at any

temperature from 200°F (93°C)

to 550°F (288°C).

ALWAYS be sure the controls

are in the “OFF” position when

the ovens are not in use.

Off/On

Indicator Light

Bake

Conventional, single-rack baking (breads, cakes, cookies, pastry, pies, entrees, vegetables)

Conv Bake (Convection Bake)

Multi-rack baking for heavier or frozen foods (e.g., four frozen pies, pizzas, entrees, vegetables)

TruConvec™

Multi-rack baking for breads, cakes, cookies (up to six racks of cookies at once)

Conv Roast (Convection Roast)

Whole turkeys, whole chickens, hams, etc.

Conv Broil (Convection Broil)

Thicker meats, faster than regular broil, and with less smoke generation

High-Broil

Dark meats at 1” thickness or less where rare or medium doneness is desired

Medium-Broil

White meats such as chicken or meats greater than 1” thick that would be over-browned in high broil

Low-Broil

Delicate broiling such as meringue

Conv Dehydrate (Convection Dehydrate)

Use this setting to dehydrate fruits and vegetables

Conv Defrost (Convection Defrost)

Use this setting to defrost foods

Self-Clean

A pyrolytic self-cleaning cycle where the oven reaches elevated temperatures in order to burn off soils and deposits

Note: The upper oven is a 9 program selector and the lower oven is a 5 program on the DDOE301. The DDOE305 has both upper and lower as a 9 program selection.

Operation

Settings and Functions

BAKE

Full power heat is radiated from the bake element in the bottom of the oven cavity and supplemental heat is radiated from the broil element. This function is recommended for singlerack baking. Many cookbooks contain recipes to be cooked in the conventional manner. Conventional baking/roasting is particularly suitable for dishes that require a high temperature. Use this setting for baking, roasting, and casseroles.

CONV BAKE (Convection Bake)

The bottom element operates at full power, and the top broil element operates at supplemental power. The heated air is circulated by the motorized fan in the rear of the oven providing a more even heat distribution. This even circulation of air equalizes the temperature throughout the oven cavity and eliminates the hot and cold spots found in conventional ovens. A major beneﬁt of convection baking is the ability to prepare food in quantity using multiple racks—a feature not possible in a standard oven.

When roasting using this setting, cool air is quickly replaced, searing meats on the outside and retaining more juices and natural ﬂavor on the inside with less shrinkage. With this heating method, foods can be baked and roasted at the same time with minimal taste transfer, even when different dishes are involved, such as cakes, ﬁsh or meat. The hot air system is especially economical when thawing frozen food. Use this setting for baking and roasting.

TRU CONV (TruConvec™)

The rear element only operates at full power. There is no direct heat from the bottom or top elements. The motorized fan in the rear of the oven circulates air in the oven cavity for even heating. Use this setting for foods that require gentle cooking such as pastries, soufﬂes, yeast breads, quick breads and cakes. Breads, cookies, and other baked goods come out evenly textured with golden crusts. No special bakeware is required. Use this function for singlerack baking, multiple-rack baking, roasting, and preparation of complete meals. This setting is also recommended when baking large quantities of baked goods at one time.

CONV ROAST (Convection Roast)

The convection element runs in conjunction with the inner and outer broil elements. This transfer of heat (mainly from the convection element) seals moisture inside large roasts. Use this setting for whole turkeys, whole chickens, hams, etc.

CONV BROIL (Convection Broil)

The top element operates at full power. This function is exactly the same as regular broiling with the additional beneﬁt of air circulation by the motorized fan in the rear of the oven. Smoke is reduced since the airﬂow also reduces peak temperatures on the food. Use this setting for broiling thick cuts of meats.

Operation

Settings and Functions

HI BROIL

Heat radiates from both broil elements, located in the top of the oven cavity, at full power. The distance between the foods and the broil elements determines broiling speed. For fast broiling, food may be as close as 2” (5 cm) to the broil element or on the top rack. Fast broiling is best for meats where rare to medium doneness is desired. Use this setting for broiling small and average cuts of meat.

MED BROIL Inner and outer broil elements pulse on and off to produce less heat for slow broiling. Allow about 4” (10 cm) between the top surface of the food and the broil element. Slow broiling is best for chicken and ham in order to broil food without over-browning it. Use this setting for broiling small and average cuts of meat.

with the soil burn off. A powder ash residue is left in the bottom of the oven after completion of the self-clean cycle. The door latch is automatically activated after selecting the self-clean setting. The latch ensures that the door cannot be opened while the oven interior is at clean temperatures.

WARNING

This oven features a self-cleaning cycle. During this cycle, the oven reaches elevated temperatures in order to burn off soil and deposits. A powder ash residue is left in the bottom of the oven after completion of the self-clean cycle.

LOW BROIL

This mode uses only a fraction of the available power to the inner broil element for delicate topbrowning. The inner broil element is on for only part of the time. Use this setting to gently brown meringue on racks 3 or 4 in 3-4 minutes.

SELF-CLEAN

This oven features an automatic pyrolytic self-cleaning cycle. During this cycle, the oven reaches elevated temperatures in order to burn off soil and deposits. An integral smoke eliminator helps reduce odors associated

CAUTION

DO NOT touch the exterior portions of the oven after self-cleaning cycle has begun, since some parts become extremely hot to the touch!

KEEP THE KITCHEN WELL-VENTED DURING THE SELF-CLEAN CYCLE.

General Information

Cleaning and Maintenance

Any piece of equipment works better and lasts longer when maintained properly and kept clean. Cooking equipment is no exception. Your oven must be kept clean and maintained properly.

Oven Surfaces

Several different ﬁnishes have been used in your electric oven. Cleaning instructions for each surface are given below. Your oven features a self-clean cycle for the oven interior. NEVER USE AMMONIA, STEEL WOOL PADS OR ABRASIVE CLOTHS, CLEANSERS, OVEN CLEANERS, OR ABRASIVE POWDERS. THEY CAN PERMANENTLY DAMAGE YOUR OVEN.

Control Knobs

MAKE SURE ALL THE CONTROL KNOBS POINT TO THE OFF POSITION BEFORE REMOVING. Pull the knobs straight off. Wash in detergent and warm water. Dry completely and replace by pushing ﬁrmly onto stem.

Stainless Steel Parts

Some stainless steel parts may have a protective wrap, which must be peeled off. All stainless steel body parts should be wiped regularly with hot, soapy water at the end of each cooling period and with liquid cleaner designed for this material when soapy water will not do the job. If build-up occurs, DO NOT use steel wool, or abrasive cloths, cleaners, or powders. If it is necessary to scrape a stainless steel surface to remove encrusted material, soak area with hot, wet towels to loosen the material, then use a wooden or nylon spatula or scraper. DO NOT use a metal knife, spatula, or any other metal tool to scrape stainless steel surfaces. Scratches are almost impossible to remove.

Brass Parts

CAUTION

All special ordered brass parts are coated with an epoxy coating. DO NOT USE BRASS CLEANERS OR ABRASIVE CLEANERS ON ANY BRASS PARTS. All brass body parts should be wiped regularly with hot soapy water. When hot soapy water will not do the job, use every day household cleaners that are not abrasive.

Broiler Pan and Grid

Clean with detergent and hot water. For stubborn spots, use a soap-ﬁlled steel wool pad.

Oven Racks

Clean with detergent and hot water. Stubborn spots can be scoured with a soap-ﬁlled steel wool pad. DO NOT CLEAN THE OVEN RACKS OR RACK SUPPORT USING THE SELF-CLEAN CYCLE. They could sustain damage due to the extreme heat of the self-clean cycle.

Meat Probe (305 models only)

The meat probe may be cleaned with soap and water or a soap-ﬁlled scouring pad. Cool the probe before cleaning. Scour stubborn spots with a soapﬁlled scouring pad, rinse and dry.

UÊDO NOT immerse the meat probe in water.

UÊDO NOT store the probe in the oven.

1515

Diagnostics

DSOE301/DDOE301

DDOE305

1 2 3 4

SET

Diagnostic Procedures

The DSOE301, DDOE301, and DDOE305 use the same clock (TOD2) but because of the programming, the actual buttons are labeled differently on the control panel. Below are examples showing both clocks.

For the following procedures, the clock from the DSOE301/DDOE301 is being used as the example. In this manual, we will refer to (from left to right) Button 1 —Button 2—(SET KNOB)—Button 3 and Button 4.

User Settings

To enter into Settings parameter, press and hold “BUTTON 1” for three seconds. When the Settings mode is entered, the clock display will change to the ﬁrst parameter (Temperature). To exit the Settings mode, press “BUTTON 2”.

Note: Settings mode will automatically exit the Settings mode if nothing is pressed within 60 seconds.

Degrees The “F” indicates that the unit is set to display fahrenheit (below left). To change to celsius, depress “BUTTON 1”. The unit set for celsius is shown (below right).

Diagnostics

User Settings (cont.)

Clock Setting

Rotate the “SET KNOB” clockwise one click to access the 12/24-hour Clock parameter (below left). The H 12 indicates that the unit is set to display in AM/PM time (12-hour clock). To change to 24-hour time, depress “BUTTON 1”. The clock set to 24-hour clock is shown (below right).

Note:12/24-hour clock function implemented in version 8.

Sabbath Mode

Rotate the “SET KNOB” clockwise one click to access the Sabbath mode parameter. The default is SABBATH NO (below left). In order to activate the Sabbath mode feature, depress “BUTTON 1”. The Sabbath mode is shown ON and activated (below right)

Note: Sabbath function implemented in version 8.

Showroom Mode

Rotate the “SET KNOB” clockwise one click to access the Showroom mode parameter. The default is SHOWROOM NO (below left). In order to activate the Showroom mode feature, depress “BUTTON 1”. The Showroom mode is shown ON and activated (below right)

Done

When the “SET KNOB” is advanced past the Showroom mode, the display will show DONE. Rotate the “SET KNOB” counter-clockwise to access previously shown Settings parameters. Depress “BUTTON 2” to exit.

Service Diagnostics and Procedures

OVEN SELECTION and OFFSET ADJUSTMENT

OVEN SELECTION

To access this parameter, you must already be in the Settings parameters. To enter, push and hold ‘‘BUTTON 2’’ and ‘‘BUTTON 3’’ simultaneously and you will hear three beeps. Continue holding for five seconds until you hear a confirmation beep. You will see a numeric number ‘‘2’’ on the DDOE series or a numeric number ‘‘1’’ on the DSOE series in the display as shown below on left and right. If the oven selection is incorrect, depress ‘‘BUTTON 1’’ to toggle between 1 (single) or 2 (double). After setting the proper parameter, press ‘‘BUTTON 4’’ to exit the program mode.

Important Parts Information

Double oven (DDOE)

A replacement TOD2 (Clock) comes set at a default for a double oven (2). After replacing a clock on a single oven, you must access the Oven Selection parameter and set it to number “1” for a single oven.

Note: Failure to do this will cause improper operation.

TOD2 (Clock) and EOC4 (Control Board) compatibility

There have been some changes to the EOC4 and TOD2 products that will affect how you service the products.

The EOC4 programming has been updated to a V25 (V20 and higher works with internal testing equipment) in the Designer Wall ovens (DDOE / DSOE). The TOD2 had to be updated to a V9 in order to work with the new EOC4 software. V10 is the current version for the TOD2.

In the event you need to replace an EOC4 or TOD2 in the field, please refer to the cross reference chart below. The servicer will need to verify the version of the TOD2 and EOC4 controls in the unit. This can be done through the diagnostics by looking at the components themselves to get the version number.

EOC4Compatible

Version V12 V15 V19 V20 V24 V25

015195‐000

TOD2Interface V4‐V6 Yes Yes No No No No TOD2Interface V9 No No Yes Yes Yes Yes TOD2Interface V10 No No Yes Yes Yes Yes TOD2Interface V11 No No Yes Yes Yes Yes

Single oven (DSOE)

Diagnostics

Offsets

In order to adjust the Offset parameter, you must ﬁrst enter the Settings parameter as shown on page 16. Next, access the Oven Selection parameter as shown on page 18. When you see either number “1” (single) or number “2” (double), rotate the “SET KNOB” clockwise.

First, you will see the Offset parameter for the upper oven (DDOE) (below left). This will also be for the single (DSOE) oven. If you need to adjust the lower oven temperature offset on a double oven, rotate the “SET KNOB” clockwise to access the Lower Oven parameter as shown (below center). If you rotate the “SET KNOB” clockwise past the lower offset, the word DONE will show in the display as shown (below right).

Once you have made your selection, press “BUTTON 1”. The Default parameter is 0°F (below left).

Now, if for example you need to INCREASE the temperature in the upper oven by 30° (determined by checking the oven temperature with a loaded probe and averaging ﬁve temperature swings), you must

DECREASE the offset by 30° (below middle). If you ﬁnd that the oven is 30° too hot, then you must INCREASE offset by 30° (below right).

Once the proper adjustment has been made, depress “BUTTON 1” to accept the change. Then, depress “BUTTON 4” to exit the Settings mode.

Remember: To increase (>) the temperature, decrease the offset. To decrease (<) the temperature, increase > the offset!

Diagnostics

After

comfirmation

beep

Diagnostics and Testing

To enter Built-in Test mode, ﬁrst enter the Settings mode.

Press and hold the “BUTTON 4” key. You will hear 3 beeps. Continue holding for ﬁve seconds, until the control board signals one conﬁrmation beep.

Then press within ﬁve seconds “BUTTON 3”, then “BUTTON 4”, then “BUTTON 3”.

When you have successfully entered the Diagnostic mode, the display will show the TOD2 software version number (currently Version 10, shown below on left).

Note: Version numbers 4, 5 and 6 will not work with EOC4 versions 19 or higher. Version 9 or higher will work with EOC4 versions 19 or Higher.

Note: While in the Diagnostic parameter, rotating the “SET KNOB” clockwise or counterclockwise will scroll through all the testing parameters. When in a particular test, depress “BUTTON 1” to get back to Parameter Selection to access other test. Depressing “BUTTON 4” at this point will exit the test mode.

When you have successfully entered the Diagnostic mode, rotate the “SET KNOB” clockwise. The display will show the supplied frequency to the oven (60 Hz is shown below).

Rotate the “SET KNOB” clockwise to the DISPLAY parameter (below left). Depress “BUTTON 1” to activate all elements within the clock (below right). Depress “BUTTON 1” to exit.

Note: Display test implemented in version 11.

+ 44 hidden pages

Viking DSOE301SS, DDOE301SS, DDOE305SS Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual