Viking VCBF036RSS, DDBF036LSS, VCBF036LSS, VCFF036SS, DDFF036SS Service Manual

...

SERVICE MANUAL

Bottom Mount Freezer Refrigerators

Models

VCBF036RSS VCBF036LSS DDBF036RSS DDBF036LSS VCFF036SS DDFF036SS

1803 Hwy 82 West ● Greenwood, Mississippi ● 38930 (USA) ● 662–455–1200

Important Information

SAVE THESE INSTRUCTIONS

REVIEW ALL SERVICE INFORMATION IN THE APPROPRIATE SERVICE MANUAL AND TECHNICAL SHEETS

BEFORE BEGINNING REPAIRS.

Pride and workmanship go into every product to provide our customers with quality appliances. It is possible, however, that during the lifetime of a product service maybe require. Products should be serviced only by a qualified authorized service technician who is familiar with the safety procedures required to perform the rep air and is equipped with the proper tools, parts, testing instruments, and the appropriate service manua l.

Safety Information

We have provided many important safety messages throughout this manual and on the product. Always read and obey all safety statements. To properly identify a safety statements look for the following safety alert symbol.

This symbol alerts personnel to hazards that can many different types of altering messages. All safety messages will be preceded by a safety alert symbol and the word “DANGER”, “WARNING” or “CAUTION”.

DANGER

Immediate hazards which WILL result in severe

personal injury or death.

All safety messages will identify the hazard, tell you how to reduce the chance of injury, and inform you what can happen if the instructions are not followed.

WARNING

To avoid risk of serious injury or death, repairs

should not be attempted by unauthorized personnel.

CAUTION

VIKING will not be responsible for any injury or

property damage from improper service procedures.

If performing service on your own product, you must

assume responsibility for any personal injury or

property damage which may result.

WARNING

Hazards or unsafe practices which COULD result in

severe personal injury or death.

CAUTION

Hazards or unsafe practices which COULD result in minor personal injury, product or property damage.

To locate an authorized servicer, call: Viking Customer Service

Phone No. 1-888-845-4641 Address your written correspondence to: Viking Preferred Service

1803 HWY 82 West Greenwood, MS 38930

Important Information

Freestanding Bottom Mount/French Door Bottom Mount

Refrigerator/Freezer Warranty

TWO YEAR FULL WARRANTY

Freestanding refrigerators/freezers and all of their components and accessories, except as detailed below*, are warranted to be free from defects in material or workmanship under normal household use for a period of two (2) years from the date of original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period *Painted and decorative items are warranted to free from defective materials or workmanship for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE.

SIX YEAR FULL WARRANTY

Any sealed refrigeration system component, as listed below, or any automatic ice maker is warranted to be free from defective materials or workmanship in normal household use during the third through the sixth year from the date of original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period.

Sealed Refrigeration System Components:

Compressor, Evaporator, Condenser, Connecting Tubing, Dryer/Strainer

Any sealed refrigeration system component, as listed above, which fails due to defective materials or workmanship in normal household use

TWELVE YEAR LIMITED WARRANTY

during the seventh through the twelfth year from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor.

NINETY (90) DAY RESIDENTIAL PLUS WARRANTY This warranty applies to applications where use of the product extends beyond normal residential use. Examples are, but not limited to, bed and breakfasts, fire stations, private clubs, churches, etc. This warranty excludes all commercial locations such as restaurants, food service locations and institutional food service locations.

This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of the warranty.

This warranty shall apply to products purchased and located in the United States and Canada. Products must be purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse, accident, natural disaster, loss of electrical power to the product for any reason, alteration, improper installation, improper operation or repair or service to the product by anyone other than an authorized Viking Range Corporation service agency or representative. Warranty shall not apply to damage resulting from indoor units being used in outdoor situations. This warranty does not apply to commercial usage Warrantor is not responsible for consequential or incidental damage whether arising out of breach of warranty, breach of contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its component parts contains a defect or malfunction during the warranty period, after a reasonable number of attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or replacement of the product or its component part or parts. Replacement of a component part includes its free installation. Warrantor’s liability on any claim of any kind, with respect to the goods or services covered hereunder, shall in no case exceed the price of the goods or service or part there of which gives rise to the claim.

WARRANTY SERVICE: Under the terms of this warranty, service must be performed by a factory authorized Viking Range Corporation service agent or representative. Service will be provided during normal business hours, and labor performed at overtime or premium rates shall not be covered by this warranty. To obtain warranty service, contact the dealer from whom the product was purchased, an authorized Viking Range Corporation service agent, or Viking Range Corporation. Provide model and serial number and date of original purchase. For the name of your nearest authorized Viking Range Corporation service agency, call the dealer from whom the product was purchased or Viking Range Corporation. IMPORTANT: Retain proof of original purchase to establish warranty period.

The return of the Owner Registration Card is not a condition of warranty coverage. You, however, should return the Owner Registration Card so that Viking Range Corporation can contact you should any question of safety arise which could affect you.

. This warranty does not cover any food or medicine loss due to product failure.

Any implied warranties of merchantability and fitness applicable to the above described refrigerator are limited in duration to the period of coverage of the applicable express written limited warranties set forth above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.

Specifications are subject to change without notice.

For more product information, call 1-888-VIKING1 (845-4641), or visit our web

site at http://www.vikingrange.com

Table of Contents

Important Information......................................................2

Safety Information...................................................2

General Information ........................................................6

Fully Electronic Defrost System..............................6

Serial Number Location...........................................6

Installation...............................................................6

Location..............................................................6

Measuring the Opening......................................6

Leveling...................................................................6

Leveling doors....................................................6

Operation.................................................................7

Climate Controls.................................................7

Initial Temperature Setting.................................7

Adjusting the Control..........................................7

Temperature Control Guide ...............................7

Max Ice...............................................................7

Water Filter Indicator..........................................7

Vacation Mode ...................................................7

Door Open Alarm...............................................7

High Temp Alarm...............................................8

Max Cold............................................................8

User Preferences...............................................8

Temperature Display “F_C”................................8

Alarm “AL”..........................................................8

Sabbath Mode “SAB”.........................................8

Warm Cabinet Surfaces.....................................8

Automatic Ice Maker ..........................................8

Water Dispenser ................................................8

Care and Cleaning..................................................9

Refrigerator Cleaning Chart...............................9

Operating Sounds .................................................10

Troubleshooting ............................................................11

Control Board................................................................16

Programming Mode...............................................17

Defrost Operation..................................................17

Forced Defrost Mode ............................................17

Service Test Mode ................................................17

Fahrenheit or Celsius Mode..................................20

Show Room Mode.................................................20

Sabbath Mode.......................................................20

Alarm Enable Mode...............................................20

Component Testing.......................................................19

System Diagnosis.........................................................25

Symptoms of an Overcharge................................ 27

Symptoms of Air in System................................... 27

Symptoms of Refrigeration Shortage ...................28

Symptoms of Low or High Ambient Temperature

Installation............................................................. 28

Heat Load........................................................ 28

Symptoms of a Restriction.................................... 29

Service Procedure........................................................ 28

Service Equipment................................................ 30

Leak Testing .........................................................30

Testing Systems Containing a Refrigerant

Charge............................................................. 30

Testing Systems Containing No Refrigerant

Charge............................................................. 30

Refrigerant Precautions........................................ 31

Line Piercing Valves............................................. 31

Open Lines ........................................................... 31

Compressor Operational Test .............................. 31

Dehydrating Sealed Refrigeration System ...........32

Restrictions........................................................... 32

Symptoms........................................................ 32

Testing for Restrictions.................................... 32

Evacuation and Charging .....................................33

Evacuation.......................................................33

Charging.......................................................... 34

Refrigerant Charge............................................... 34

HFC134a Service Information ..............................34

Health, Safety, and Handling........................... 34

Comparison of CFC12 and HFC134a

Properties ........................................................35

Brazing.................................................................. 35

Replacement Service Compressor....................... 36

Compressor Testing Procedures..................... 36

Drier Replacement................................................ 36

Refrigerant Flow ...................................................37

Cabinet Air Flow ...................................................38

Machine Compartment Air Flow ...........................39

Water Dispenser................................................... 40

Table of Contents

Disassembly Procedure................................................39

Refrigerator Section Light Bulb Removal..............41

Refrigerator Section Light Bulb Socket Removal..41

Electronic Control Board Removal........................41

Light Switch Removal............................................41

Refrigerator Thermistor Removal..........................42

Electronically Controlled Damper Removal ..........42

Water Filter Removal ............................................42

Initial Installation...............................................42

Replacing Water Filter .....................................42

Access to Machine Compartment.........................42

Water Filter Assembly Removal............................43

Water Tank Assembly Removal............................43

Water Dispenser Switch Removal ........................44

Freezer Section Light Bulb Removal ....................44

Freezer Section Light Socket Removal.................44

Freezer Drawer Removal......................................45

Freezer Drawer Glides Removal...........................45

Ice Maker Removal...............................................45

Freezer Thermistor Removal................................ 45

Access to Evaporator Section .............................. 45

Evaporator Fan Motor Assembly.......................... 45

Evaporator Fan Motor and Fan Blade.................. 46

Defrost Thermostat Removal................................ 46

Defrost Heater Removal....................................... 46

Evaporator Removal............................................. 46

Condensate Drain Tube ....................................... 47

Water Valve.......................................................... 47

Condenser Fan Motor and Blade Removal.......... 47

Overload/Relay Removal...................................... 48

Compressor Removal........................................... 48

Condensate Drip Pan Removal............................ 48

Condenser Removal............................................. 48

Front and Rear Leveling Rollers Removal ........... 49

Door Gasket Removal.......................................... 49

Door Handle Installation....................................... 49

Door and Hinge Removal..................................... 49

Appendix A ................................................................... 50

General Information

Fully Electronic Defrost System

The Control Board adapts the compressor run time between defrosts to achieve optimum defrost intervals by monitoring the length of time the defrost heater is on. After initial power up, defrost interval is 4 hours compressor run time. Defrost occurs immediately after the 4 hours. Once unit is ready to defrost there is a 4 minute wait time prior to the beginning of the defrost cycle.

Serial Number Location

The model number and serial number are located on the data plate. The data plate is located in the refrigerator compartment on the upper right side.

Installation

Location

Do not install refrigerator near oven, radiator or other heat source. If this is not possible, shield the refrigerator with cabinet material.

Do not install where temperature falls below 55° F or rises above 110° F. Malfunction may occur at this temperature.

Refrigerator is designed for indoor household application only.

Leveling

CAUTION

Use care when leveling the refrigerator to avoid

damaging the floor or refrigerator.

To enhance the appearance and maintain performance, the refrigerator should be level.

NOTE: Complete any required door reversal, panel

installation and/or a water supply connection, before leveling.

1. Remove toe grille.

2. Turn front adjustment screws clockwise to raise and counterclockwise to lower the front of the refrigerator.

3. Turn rear adjustment screws clockwise to raise and counterclockwise to lower the rear of the refrigerator.

4. Using a level, make sure front of refrigerator is ¼” or ½" bubble higher than back of refrigerator and that the refrigerator is level from side to side.

5. If required, correct rocking of refrigerator by turning rear adjustment screw clockwise to raise rocking corner.

Measuring the Opening

When installing your refrigerator, allow ½” space at top and ½” space behind machine compartment cover (located in the rear) for proper air circulation. If the refrigerator is placed with the door hinge side against a wall, you may want to allow additional space so the door can be opened wider.

Subflooring or floor coverings (i.e. carpet, tile, wood floors, rugs) may make your opening smaller than anticipated.

Some clearance may be gained by using the leveling procedure under Leveling.

IMPORTANT: If refrigerator is to be installed into a

recess where the top of the refrigerator is completely covered, use dimensions from floor to top of hinge cap to verify proper clearance.

Rear Adjustment Screws

Front Adjustment Screws

Leveling doors

1. Turn front adjustment screw clockwise to raise front corner of door.

2. If one refrigerator door has reached the limit of its adjustment range and doors are still not level, raise or lower the opposite door by turning roller adjustment screw counterclockwise.

3. Check with level to verify ¼” tilt to the back for proper door closure.

4. If refrigerator is aligned and stable, replace toe grille.

General Information

Operation

Climate Controls

The control panel is located at the top front of the refrigerator compartment.

Max Ice

When activated, Max Ice reduces the freezer temperature to the optimum setting for 24 hours in order to produce more ice.

Initial Temperature Setting

Temperatures are preset at the factory at 38° F in the refrigerator compartment and 0° F in the freezer compartment.

Adjusting the Control

24 hours after adding food, you may decide that one or both compartments should be colder or warmer. If so, adjust the control as indicated in the Temperature Control Guide below.

The first touch of the UP or DOWN buttons shows the current temperature setting.

The display will show the new setting for approximately three seconds, and then return to the actual temperature currently within that compartment.

Do not change the temperature in either compartment more than one degree at a time. Allow temperature to stabilize for 24 hours before making a new temperature

NOTE: When the Max Ice feature is in operation, the

UP and DOWN buttons for the freezer control will not operate.

Water Filter Indicator

When a water filter is installed in the refrigerator, the yellow ORDER light will illuminate when:

• 90 percent of the volume of water has passed through the filter

• 11 months have elapsed since the filter was installed.

The red REPLACE light will illuminate when:

• the rated volume of water has passed through the filter

• 12 months have elapsed since the filter was installed.

adjustment.

A new filter should be installed immediately when the

Temperature Control Guide

Refrigerator too cold

Set the refrigerator control to next higher number by pressing the UP button.

Refrigerator too warm

Set the refrigerator control to next lower number by pressing the DOWN button.

Freezer too cold Set the freezer control to

next higher number by pressing the UP button.

Freezer too warm Set the freezer control to

next lower number by pressing the DOWN

REPLACE light is illuminated. After replacing the filter, press and hold the WATER

FILTER INDICATOR button for three seconds. The ORDER and REPLACE lights will go off.

Vacation Mode

The Vacation Mode feature causes the freezer to defrost less frequently, conserving energy. The VACATION MODE indicator light will illuminate when the feature is activated. To deactivate, press the VACATION MODE button again OR open either door. The indicator light will go off.

NOTE: Door openings will not deactivate Vacation

Mode for approximately one hour after activation.

button.

Turn refrigerator off

Press the FREEZER TEMP UP button until “OFF” appears in the display. Press the FREEZER TEMP DOWN button to turn back on.

Door Open Alarm

The Door Open Alarm will alert you when one of the doors has been left open for five continuous minutes. When this happens, an audible alarm will sound every few seconds until the door is closed OR the DOOR OPEN ALARM button is pressed to deactivate the feature.

General Information

High Temp Alarm

The High Temp Alarm system will alert you if the freezer or refrigerator temperatures exceed normal operating temperatures due to a power outage or other event. When activated, the HIGH TEMP ALARM light will illuminate.

If the freezer or refrigerator temperatures have exceeded these limits, the display will alternately show the current compartment temperatures and the highest compartment temperatures reached when the power was out. An audible alarm will sound repeatedly.

Press the HIGH TEMP ALARM button once to stop the audible alarm. The HIGH TEMP ALARM light will continue to flash and the temperatures will alternate until the temperatures have stabilized.

To turn off HIGH TEMP ALARM, press and hold the HIGH TEMP ALARM button for three seconds. The indicator light will go off.

Max Cold

When activated, Max Cold causes the refrigerator and freezer temperatures to drop to the minimum settings on the control. This cools down the refrigerator and freezer after extended door openings or when loading the refrigerator or freezer with warm food.

NOTE: When the Max Cold feature is in operation, the

UP and DOWN buttons for the refrigerator and freezer controls will not operate.

To activate, press the MAX COLD button. MAX COLD will deactivate automatically after 12 hours, OR press the MAX COLD button to deactivate the feature.

User Preferences

Access the User Preferences menu to:

• Change the temperature display from °F to °C

• Enable or disable audible alarms.

• Adjust the light level at which the Dispenser Auto

Light will illuminate (when this feature is activated on the ice and water dispenser) (select models)

• Activate the Sabbath Mode

To access the User Preferences menu:

1. Press and hold the DOOR OPEN ALARM button for three seconds.

NOTE: When in the User Preferences mode, a short

title for the feature will appear in the FREEZER TEMP display and the feature status will appear in the REFRIGERATOR TEMP display.

2. Use the FREEZER TEMP UP and DOWN buttons to scroll through the features.

3. When the desired feature is displayed, use the REFRIGERATOR TEMP UP and DOWN buttons to change the status.

4. When changes are complete, press THE DOOR OPEN ALARM button for three seconds OR close the door.

Temperature Display “F_C”

Change the display to show temperatures in degrees Fahrenheit or degrees Celsius.

Alarm “AL”

When the Alarm mode is “OFF”, all audible alarms will be disabled until the feature is turned on.

Sabbath Mode “SAB”

When the Sabbath Mode is “On”, all control lights and the night light will be disabled until the feature is turned “OFF”. This feature does not disable the interior lights. Press any pad to restore the control lights.

Warm Cabinet Surfaces

At times, the front of the refrigerator cabinet may be warm to the touch. This is a normal occurrence that helps prevent moisture from condensing on the cabinet. This condition will be more noticeable when the refrigerator is first started, during hot weather and after excessive or lengthy door openings.

Automatic Ice Maker

• Discard ice created within first 12 hours of operation to assure system is flushed of impurities.

• Stop ice production by raising ice maker arm until click is heard.

• Ice maker will remain in the off position until arm is pushed down.

• When the ice cubes are ejected it is normal for several cubes to be joined together at the ends. They can easily be broken apart. The ice maker will continue to make ice until the supply of ice cubes raises the ice maker arm, shutting the ice maker off.

• If the ice is not used frequently, the ice cubes will become cloudy, shrink, stick together and taste stale. Empty the ice storage bin periodically and wash it in lukewarm water. Be sure to dry the bin thoroughly before replacing it.

• Beverages and foods should not be placed in the ice storage bin for quick chilling. These items can block the ice maker arm, causing the ice maker to malfunction.

• Turn off (arm up) the ice maker when the water supply is to be shut off for several hours.

Water Dispenser

To Use Dispenser:

• Hold container under spout and press dispenser pad.

General Information

Care and Cleaning

WARNING

To avoid risk of electrical shock which can cause severe personal injury or death, disconnect power to unit

before cleaning.

CAUTION

Only use recommended cleaning products. Do not place buckets, shelves, or accessories in a dishwasher

cracking or warping may result.

Refrigerator Cleaning Chart

PART DO NOT USE DO

Cabinet Interior Abrasive or harsh cleaners

Ammonia

Chlorine bleach Concentrated detergents or solvents Metal or plastic-textured scouring pads

Stainless Steel Doors and Exterior

IMPORTANT:

Damage to stainless steel finish due to improper use of cleaning products or nonrecommended products is not covered under this product’s warranty.

Door Gaskets Abrasive or harsh cleaners

Condenser Coil Remove base grille to access.

Condenser Fan Outlet Grille See back of refrigerator. Accessories Shelves, buckets, drawers, etc.

Abrasive or harsh cleaners

Ammonia

Chlorine bleach Concentrated detergents or solvents Metal or plastic-textured scouring pads

Vinegar-based products

Citrus-based cleaners

Metal or plastic-textured scouring pads

Use a vacuum cleaner hose nozzle.

Use a vacuum cleaner hose nozzle

A dishwasher Follow removal and installation

Use 4 tablespoons of baking soda dissolved in 1 quart warm soapy water.

Rinse surfaces with clean warm water and dry immediately to avoid water spots.

Use warm, soapy water and a soft, clean cloth or sponge.

Rinse surfaces with clean warm water and dry immediately to avoid water spots.

To polish and help prevent fingerprints, follow with Stainless Steel Magic Spray.

Use warm, soapy water and a soft, clean cloth or sponge.

with brush attachment.

instructions from appropriate feature section.

Allow accessories to adjust to room temperature.

Dilute mild detergent and use a soft clean cloth or sponge for cleaning.

Use a plastic bristle brush to get into crevices.

Rinse surfaces with clean warm water.

Dry glass and clear items immediately to avoid spots.

Troubleshooting Chart

Operating Sounds

Improvements in refrigeration design may produce sounds in your new refrigerator that are different or were not present in an older model. These improvements were made to create a refrigerator that is better at prese rving food, is more energy efficient, and is quieter overall. Because new units run quieter, sounds may be detected that were present in older units, but were masked by higher sound levels. Many of these sounds are normal. Please note that the surfaces adjacent to a refrigerator, such as hard walls, floors and cabinetry may make these sounds seem even louder. The following are some of the normal sounds that may be noticed in a new refrigerator.

SOUND POSSIBLE CAUSE SOLUTION

Freezer control clicks when starting or stopping compressor. Normal operation Clicking Defrost timer or electric damper control sounds like an

electric clock and snaps in and out of defrost cycle. Condenser fan makes this noise while operating. Normal operation Air rushing or

whirring Gurgling or

boiling sound Thumping Ice cubes from ice maker drop into ice bucket. Normal operation

noise Buzzing Ice maker water valve hookup buzzes when ice maker fills

Humming

Hissing or Popping

Freezer fan makes this noise while operating. Normal operation Evaporator and heat exchanger refrigerant make this noise

when flowing.

Compressor makes a pulsating sound while running. Normal operation Vibrating Refrigerator is not level. See Leveling.

with water. Ice maker is in the ON position without water connection. Stop sound by raising ice maker

Compressor can make a high pitched hum while operating. Normal operation Defrost heater hisses, sizzles or pops when operational. Normal operation

Normal operation

arm to OFF position.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Freezer control and lights are on, but compressor is not operating

Temperature-controlled drawers are too warm

Refrigerator does not operate

Refrigerator still won’t operate

Water droplets form on outside of refrigerator

Unit is in defrost mode. Normal operation. Wait 40 minutes to see if

compressor restarts.

Control settings are too low. Adjust controls. Freezer controls are set too

Adjust controls.

low. Drawer is improperly

Verify drawer positioning.

positioned. Refrigerator is not plugged in. Plug in refrigerator. Touch temperature controls

Adjust controls.

are set to “–”. Fuse is blown, or circuit

breaker needs to be reset.

Replace any blown fuses. Check circuit breaker and

reset, if necessary. Power outage has occurred. Call local power company to report outage. Unit is malfunctioning. Unplug refrigerator and transfer food to another

refrigerator. If another refrigerator is not available,

place dry ice in freezer section to preserve food.

Warranty does not cover food loss. Door gaskets are not sealing

Clean door gasket. properly.

too cold

Refrigerator has an odor

Food temperature is too warm

Humidity levels are high. Normal during times of high humidity. Controls require adjustment. Adjust controls. Condenser coils are dirty. Clean coils. Food temperature is Refrigerator or freezer

Adjust controls. temperatures are set too high.

Odor producing foods should

Clean interior. be covered or wrapped.

The interior needs cleaning. Door is not closing properly.

Refrigerator is not level. Level refrigerator.

Check gaskets for proper seal. Clean, if necessary.

Check for internal obstructions that are keeping door

from closing properly. Controls need to be adjusted. Adjust controls. Condenser coils are dirty. Clean coils. Rear air grille is blocked. Check the positioning of food items. Door has been opened

frequently, or has been opened for long periods of

Reduce time door is open. Organize food items

efficiently to assure door is open for as short a time as

possible. time.

Food has recently been added.

Allow time for recently added food to reach

refrigerator or freezer temperature.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Water droplets form on inside of refrigerator

Refrigerator or ice maker makes unfamiliar sounds or seems too loud

Temperature-controlled drawer and/or crisper drawer do not close freely

Refrigerator runs too frequently

Humidity levels are high or door has been opened frequently.

Door gaskets are not sealing properly.

Normal operation. See Operating Sounds.

Contents could be obstructing drawer.

Drawer is not in proper position.

Refrigerator is not level. See Leveling. Drawer channels are dirty.

frequently or for long periods time.

Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.

Clean door gasket.

Reposition food items and containers to avoid interference with the drawers.

Verify drawer positioning.

Clean drawer channels with warm, soapy water. Rinse and dry thoroughly.

Apply a thin layer of petroleum jelly to drawer channels.

Reduce time door is open. Doors have been opened Allow interior environment to adjust for period the door

has been opened.

Ice maker is not producing enough ice or ice is malformed

Humidity or temperature in surrounding area is high.

Food has recently been added.

Refrigerator is exposed to heat by environment or by appliances nearby.

Condenser coils are dirty. Clean coils. Controls need to be adjusted. Adjust controls.

Door gaskets not sealing properly.

Ice maker has just been installed or a large amount of ice has been used.

Water pressure is too low. Check water pressure requirements. Water filter is clogged or

needs to be changed.

Normal operation.

Allow time for recently added food to reach refrigerator or freezer temperature.

Evaluate your refrigerator’s environment. Refrigerator may need to be moved to run more efficiently.

Refrigerator is not level. Level refrigerator. Door is not closing properly. Check for internal obstructions that are keeping door

from closing properly. Clean door gaskets.

Wait 24 hours for ice production to begin or for ice maker to restock after emptied.

Change water filter.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Ice maker is not producing ice

light is red

Ice maker arm is up. Confirm ice maker arm is down. Household water supply is

See Connecting the Water Supply. not reaching water valve.

Copper tubing has kinks. Turn off water supply and remove kinks. If kinks

cannot be removed, replace tubing. Water pressure is too low.

Check water pressure requirements. Check freezer temperature. Adjust temperature. Ice bin is not installed

Check position of ice bin. properly.

Improper water valve was

See Connecting the Water Supply. installed.

Water filter needs to be

Change water filter. Water filter indicator replaced.

Filter indicator sensor needs

See Filter Status Indicator Light. to be reset.

Symptom Possible Cause Corrective Action

Water flow is slower than normal

Water pressure is low. Check water pressure requirements. Saddle valve not open

Open saddle valve completely. completely.

Improper water valve was

See Connecting the Water Supply. installed.

Copper tubing has kinks. Turn off water supply and remove kinks. If kinks

cannot be removed, replace tubing. Water filter is clogged or

Change water filter. needs to be changed.

Water valve not opened completely.

Open water valve completely and check for leaks. The

minimum flow at dispenser is approximately 10 fluid

ounces in nine seconds with a new filter in place or

approximately 10 fluid ounces in five seconds without

a filter.

Water appears cloudy Air or air bubbles in water. This is normal when first using the dispe nser and will

disappear with use.

Ice forms in inlet tube to ice maker

Water pressure is low. Saddle valve not open

Check water pressure requirements.

Open saddle valve completely. completely.

Freezer temperature is too

Adjust temperature. high.

Refrigerator is leaking water

Plastic tubing was used to complete water connection.

Improper water valve was

The manufacturer recommends using copper tubing

for installation.

See Connecting the Water Supply. installed.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Dispenser water is not cold

Particles in water and/or ice cubes

Unit does not run

Refrigerator has been recently installed.

Water supply in holding tank has been depleted.

Water has settled into water lines outside holding tank and has warmed to room temperature.

Carbon dust from water filter cartridge.

Concentrations of minerals in water will form particles when water becomes frozen and melts.

No power to unit Check for power at outlet. Check fuse box/circuit

Faulty power cord Check with test light at unit; if no circuit and current is

Low voltage Check input voltage for proper voltage. Take

Allow approximately 12 hours for water in holding tank to chill.

Discard first glass of water and refill.

Initial water ejected through cartridge may contain harmless carbon dust flushed from cartridge. Particles are safe for consumption. Will disappear after the first few uses.

Particles are not harmful and naturally occur in water supplies.

breaker for blown fuse or tripped breaker. Replace or reset.

indicated at outlet, replace or repair.

appropriate action to correct voltage supply problem.

Freezer and refrigerator sections too warm

Faulty motor or temperature control

Faulty relay Check relay. Replace if necessary. Faulty compressor Check compressor motor windings for opens/shorts.

Faulty overload Check overload for continuity. Ensure

Temperature controls set too warm

Poor door seal Level cabinet. Adjust hinges. Replace gasket. Dirty condenser or obstructed

grille Faulty control Test control. Replace if failed. Refrigerant shortage or

restriction

Check all connections are tight and secure. Replace if necessary.

Perform compressor direct wiring test. Replace if necessary.

compressor/overload are below trip temperature before testing. Replace if necessary.

Reset temperature controls.

Check condenser and grille. Clean.

Check for leak or restriction. Repair, evacuate and recharge system.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Refrigerator section too warm

cold

Frost or ice on evaporator

Excessive door opening Consumer education. Overloading of shelves Consumer education. Warm or hot foods placed in

Consumer education. cabinet

Cold control set too warm Set control to colder setting. Poor door seal Level cabinet. Adjust hinges. Replace gasket. Refrigerator airflow Check damper is opening by removing grille. With

door open, damper should open. Replace if faulty. Interior light remains on Check switch. Replace if necessary. Faulty condenser fan or

Check fan and wiring. Replace if necessary. evaporator fan

Faulty compressor Replace compressor. Refrigerator temperature

Adjust refrigerator temperature control. Refrigerator section too control set too cold

Refrigerator airflow not

Check air flow. properly adjusted

Defrost thermostat faulty Check defrost thermostat. Replace if failed. Evaporator fan faulty Check fan motor. Replace if failed. Defrost heater remains open Check defrost heater continuity. Replace if failed.

Unit starts and stops frequently (cycles on and off)

Defrost control faulty Check control and replace if failed. Open wire or connector Check wiring and connections. Repair as necessary. Refrigerant shortage or

restriction Loose wire or thermostat

Check for leak or restriction. Repair, evacuate and

recharge system.

Check wiring and connections. Repair as necessary. connections

Supply voltage out of

Check input voltage. Correct any supply problems. specification

Overload protector open Check overload protector for continuity. If open,

replace overload. Ensure overload/compressor are

below trip temperature before testing. Faulty compressor motor

capacitor (some compressors

Check capacitor for open/short. Replace if necessary.

Discharge capacitor before testing. do not require motor capacitor)

Faulty fan motor Check fan motor. Replace if failed. Restricted air flow Check condenser and grille for dirt. Clean. Refrigerant shortage or

restriction

Check for leak or restriction. Repair, evacuate and

recharge system.

+ 35 hidden pages

Viking VCBF036RSS, DDBF036LSS, VCBF036LSS, VCFF036SS, DDFF036SS Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual