Viking aca-1a Service Manual
ACA-1A
ACA-1A
Single Port Automated
Call Attendant
February 21, 2002
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Power: 120V AC/12V DC 500mA, UL listed adapter provided
Shipping Weight: 1.0 Kg (2.2 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Hook Switch Flash: 512 ms ± 50 milliseconds
Busy Detect Cadence: 200ms-300ms or 450ms-550ms on/off
Speed Dial Timing: 120ms on/off (typical) - normal, 60ms on/off
(typical) - fast
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 1 minute
Sampling Rate: 64K (equivalent)
Connections: (1) RJ11 jack, (1) 3.5mm (1/8”) tape jack, (1)
modular handset jack
Affordable, User-Friendly Auto-Attendants
For Centrex, PABX and Many Key Systems
PPrraaccttiicce
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EENNTTUURRY
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TECHNICAL
TECHNICAL
SSppeecciiffiiccaattiioonns
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FFeeaattuurrees
s
• Increase call capacity without adding staff
• Operator back-up during high-traffic hours
• Use as the first level of a multi-level announcer with additional ACA-1A’s
• Professionally greets and processes calls
• Bilingual mode offers menu selection in two
languages
• Compatible with Centrex, PABX, Hybrid, Key
and many other systems
• Processes approximately four calls per
minute (stackable for greater capacity)
• Separate announcements for greeting/menu,
confirmation and busy message
• Remote or local recording
• Non-volatile
E
2
memory
• Stores up to (9) 16 digit speed dial numbers
and (1) 32 digit number
• Record announcements with a standard
carbon handset or tape player
• Blocks 8+ and 9+ dialing
• Touch Tone interruptible announcement
• CPC disconnect detection
• Programmable ring delay
AApppplliiccaattiioonns
s
The ACA-1A Automated Attendant provides a
professional solution for increasing call handling capacity without adding costly staff. The
ACA-1A answers promptly and courteously
and allows callers to route themselves, with a
Touch Tone phone, to an extension or depart-
ment. Callers can interrupt the message at any
time by dialing a single digit or extension. Callers without Touch Tone phones default to
a live attendant.
The ACA-1A is a single-port Automated Attendant with a user recordable digital voice
announcer. One minute of non-volatile digital memory is available to provide a greeting
and a menu of up to 10 departments or extensions.
This product does not eliminate the
possibility of toll fraud! To further protect against fraudulent calls, use with a TR-1
toll restrictor (Fax Back Document 705).
!
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AA1-CSS
AA1-CSS
AA1-CSS
AA1-CSS
AA1-CSS
AA1-CSS
AA1-ECX
AA1-FJS
AA1-FJS
AA1-DEL
AA1-HAR
Manufacturer
and Model
Compatible
Required
Software
Busy
Protocol
Sw1 Sw2
Manufacturer
and Model
Compatible
Required
Software
Busy
Protocol
Sw1 Sw2
Manufacturer
and Model
Compatible
Required
Software
Busy
Protocol
Sw1 Sw2
To use a Viking ACA-1A on your Electronic Key System, you MUST be able to do the following:
a. Connect a standard “2500” single line phone directly or via an OPX station card.
b. Program your key system to send incoming calls to the “2500” phone.
c. The “2500” phone must be able to answer, then hookswitch flash and blind transfer* the call to another extension.
d. If the other extension is busy, the “2500” phone must be able to get the incoming call back to advise: “The extension is busy.”
* A blind transfer means that the “2500” set hookswitch flashes, dials an extension, but does not require that extension to answer before
releasing the call.
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ATLAS 824/2E
AT&T
Horizon
Dimension
Com-Key 416
Merlin
Merlin 1030/3070
820D
Merlin II
Merlin Plus
Partner
Partner Plus
System 25/75/85
CENTREX
CMX
Citation 1648
COMDIAL
1024B
Executech 1432
2232
2264
2296
In Touch 22/32
64/96/128
EC60PT
System 2000 (all)
Digitech (all)
Unisyn TO616
CSE
Criterion
ERICSSON
Prodigy
ESTECH
Candella Card. 30/45
Candella Card.
60
EXECUTONE
Encore CX
FUJITSU
Focus 50
Focus 196
Elite
GALAXY
Delta 2464
Delta 514/824/1232
HARRIS
All PABX’s
HATACHI
All PABX’s
INTEL
SCX80
INTERTEL
GMX48
Aires 616
EKS 1664
Hitec Phoenix
824/1232
GLX/IMX 84
ISOTECH
ITT
501 (1A2)
3100/ECS56/136
IWATSU
ADIX
Omega III
Omega IV
IDSI28
JISTEL
95/200
KANDA
EK616
Keystar 616
MACROTEL
Excel 308/616
16H
MARSHALL
TLC412
ST-B616
MARUBENI
DX-H1240/2470
MITEL
SX20/50
Analog SX100/200
Digital SX200
NAKAYO
DKX32/88
NEC
Electromark II
824
2400/12A
1648
Electra 824
Electra Pro II
NIPPON
All PABX’s
NITSUKO
Portrait 824/DMIG
NORTHCOM
Premier/1648
N. TELECOM
ICS
SL-1
Meridian Norstar
Vantage/1A3
NW BELL
Integra 208/412/616
OKI
PABX’s
Discovery III
OPTIMA
Digital Key
PANASONIC
VA (all)
DBS (all)
KX-T-ESS (all)
EMS-336
AA1-824
AA1-ATA
AA1-ATA
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On On
Off Off
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PREMIER
1648
SLS
PROSTAR
120
816/DCS
ROLM
Redwood
PABX
SAMSUNG
816
SANYO
S6120/6160
SIEMENS
SD-192/192MX
SD232
8-16/12-24/20-40
S.W. BELL
246
SPRINT
Protege
STC
Prostar 120/816
Pro-XL 616/1032
TADARAN
Emerald
Coral
TELRAD
2464
2464 w/software
818 Digital
TIE
TCX 128
Businesscom Plus
Businesscom 16/32
Businesscom 2260
DSOI/Onyx/OnyxII
Ultracom AT/UMT
Ultracom TC12
TOSHIBA
DK16/DK280
Strata
6E/DK56/DK96
Perception
TRILLIUM
Panther
Panther II
Panther II
(Canada)
VODAVI
308EX
616EX/616Flex
2448/96EX
Digital Systems
(all)
STX/1224 EX
WALKER (WIN)
100D
Marathon
Poet/24A
Reliant
AA1-RLM
AA1-RAD
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